Production Support Engineer

As a Production Support Engineer at Guidewire in Bangalore, India, you will be an integral part of our team responsible for ensuring the accurate and timely delivery of services to our customers. Your primary responsibilities will include processing and managing order fulfillment activities, collaborating with internal teams, and upholding compliance with company policies and customer requirements. Key Responsibilities - Support the GGS Team and VP MOM Strategic initiatives. - Coordinate internally to ensure prompt delivery of products or services. - Validate order details to ensure they comply with contract terms and company policies. - Monitor Emails and slack channels for any changes requested by customers. - Proactively identify and resolve order discrepancies or fulfillment-related issues. - Contribute to process improvements to enhance operational efficiency. - Keep stakeholders informed about order status and potential delays. - Ensure adherence to security, data privacy, and compliance policies. - Collaborate with other GGS Teams for problem resolution, following the escalation process if necessary. Required Qualifications & Skills - Proficiency in General Desktop with Window experience. - Knowledge of Java, AWS, SQL. - Ability to provide 24/7 support during regular weekend shifts. - Strong troubleshooting skills. - Excellent attention to detail and accuracy in transaction processing. - Effective communication and problem-solving abilities. - Proficient in Microsoft Office (Excel, Word, Outlook) and ERP/order management systems. - Capability to work independently and manage tasks effectively in a fast-paced environment. - Flexibility to work on a Sunday-to-Thursday schedule. Joining Guidewire will offer you the opportunity to be a part of a dynamic, globally growing industry team. You will have access to professional development, career growth opportunities, competitive benefits, and a supportive work-life balance. Our inclusive and collaborative company culture values detail-oriented, proactive individuals who are eager to contribute to a high-performing team. If you are detail-oriented, proactive, and keen on contributing to a high-performing team, we encourage you to apply for the Fulfillment Associate role at Guidewire in Bangalore, India. For more information about Guidewire, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.,