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8.0 - 10.0 years
6 - 8 Lacs
Ghaziabad
Work from Office
Responsible for stamping, welding & machining process. Training the subordinators on manufacturing procedures before changing the production. Ensuring that corrective actions for Customer complaints, Customer end rejections & In-process rejections. Required Candidate profile Planning, coordinating with purchase & Sales Team for Manufacturing according to customer requirements. Manpower shift Planning (Day & Night). 5's maintain Must have experience in Sheet Metal Industry
Posted 2 months ago
1.0 - 3.0 years
1 - 2 Lacs
Thane
Work from Office
Require sharp hardworking dedicated graduate as production assistant on shopfloor with an opportunity to rise up the ranks on performance. not necessarily technical B.E as job skill more related to production coordination & order tracking follow up
Posted 2 months ago
2.0 - 4.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Role & responsibilities Production Management: Oversee and optimize daily factory workflows to maximize output and efficiency, including production scheduling and resource allocation. Team Leadership: Supervise production teams, ensuring smooth coordination and addressing any issues that may arise. Quality Control: Enforce quality standards, inspect finished products, and collaborate with quality control managers to establish and execute processes. Problem Solving: Identify and resolve production, quality, or safety issues, ensuring timely resolution and minimizing disruptions. Cost Management: Apply knowledge of furniture price calculation to improve cost control and profitability, including negotiations with vendors. Inventory Management: Manage inventory levels, ensure timely deliveries, and coordinate with the supply chain. Process Improvement: Develop and implement strategies to streamline factory operations and improve efficiency. Reporting and Analysis: Analyze production data, prepare reports, and communicate findings to key decision-makers. Employee Management: Hire, train, and supervise employees, addressing any concerns and ensuring a positive work environment. Qualifications and Skills: Experience: Experience in the furniture or design industry, preferably in manufacturing. Skills: Strong leadership, decision-making, communication, and interpersonal skills. Technical Skills: Knowledge of production scheduling, supply chain management, and quality control. Soft Skills: Ability to multitask, prioritize, and work under pressure. Languages: Kannada, English, Hindi.
Posted 2 months ago
3.0 - 5.0 years
3 - 5 Lacs
Faridabad
Work from Office
Main Duties & Responsibilities: Production Design Understanding: Ensure the following activities are done • Coordinating with design team for receipt of drawing • Studying the design for production feasibility • Communicating with design team for any modifications • Communicating with design team for any technical support required for suppliers Material Procurement: Ensure the following activities are done • Identifying material requirements as per design • Raising PRNs to store • Follow up with Store for PRN • Coordinating with store to ensure receipt of material as per stages of production • Planning of dispatch for parts to be sent for machining • Coordinating with vendors for receipt of machined parts on time Production Planning, Monitoring & Reporting: Ensure the following activities are done • Preparing daily, weekly, monthly production schedule • Estimate manpower requirements to execute the job • Estimate material requirements to execute the job • Ascertaining timelines to complete the job • Establishing priorities of jobs • Monitoring progress; revising schedules; as per requirements • Reporting on daily basis regarding progress of production schedule • Preparing daily planning sheet, process sheet, daily reports, material sheet • Reports for weekly/ monthly/ quarterly/ yearly meetings • Discuss production priorities with Supervisors • Check progress and trouble shoot obstacles • Help Supervisors in solving labour issues Inspection & Testing: Ensure the following activities are done • Ensuring products are tested for quality before handing over to the inspection team • Coordinating and cooperating with Inspection team, Inspectors, customers for stage wise inspection • Coordinating with clients for client inspection • Checking final finishing s before dispatch Dispatch: Ensure the following activities are done • Coordinating with dispatch team for dispatch of materials Team Management: • Ensuring production is functioning smoothly • Monitoring activities of the team and all SOPs are implemented correctly • Ensuring that enough people are available in the team for smooth functioning of the plants • Acting as the spokesperson of the team • Coordinating with HR for any employee development initiatives • Evaluating team performance • Suggesting newer initiatives to HR for team development • Participating in selection interviews
Posted 2 months ago
0.0 years
1 - 2 Lacs
Bharuch, Navsari, Surat
Work from Office
BE/ Diploma Mechanical / Civil / Electrical Fresher Department : QC /Production /Maintenance Location : Ahmadabad / Vadodara Salary of 15,000 to 35000 PF/ESIC benefits Travel Free from company +91 90816 99300 /9274688958 / +91 90816 99400 Required Candidate profile Bachelor's degree in Quality Management, Engineering, or a related field. Proven experience similar role, preferably in an e-commerce or manufacturing environment.
Posted 2 months ago
0.0 years
1 - 2 Lacs
Bharuch, Ankleshwar, Surat
Work from Office
BE/ Diploma Mechanical / Civil / Electrical Fresher Department : QC /Production /Maintenance Location : Ahmadabad / Vadodara Salary of 15,000 to 35000 PF/ESIC benefits Travel Free from company +91 90816 99300 /9274688958 / +91 90816 99400 Required Candidate profile Bachelor's degree in Quality Management, Engineering, or a related field. Proven experience similar role, preferably in an e-commerce or manufacturing environment.
Posted 2 months ago
0.0 - 1.0 years
2 - 3 Lacs
Nashik
Work from Office
A Quality Production and Maintenance job description would typically involve inspecting and testing products, identifying quality issues, and collaborating with production maintenance teams to ensure high-quality output and maintain efficient
Posted 2 months ago
2.0 - 5.0 years
3 - 7 Lacs
Udaipur, Gurugram
Work from Office
Yadav Measurements is looking for Shift Incharge to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes
Posted 2 months ago
1.0 - 4.0 years
1 - 3 Lacs
Jodhpur
Work from Office
Coordinates job assignments and training between divisions. Perform verification of production output according to specifications Experience in using various types of manufacturing machinery & tools Ensure strict adherence to safety guidelines
Posted 2 months ago
8.0 - 10.0 years
5 - 8 Lacs
Dausa
Work from Office
Professional having working experience on Sealed Quench Furnace (prefer Hightemp) for bearing and auto components. Should have experience of handling production as well as lab.
Posted 2 months ago
4.0 - 9.0 years
5 - 10 Lacs
Ahmedabad
Work from Office
Role & responsibilities Supervise and execute the production of Electrolyser Stacks and BoP equipment (like Pressure Vessel, Heat Exchangers, Gas-liquid Separators etc.), ensuring quality and safety compliance. Work with metal components, including forming, machining, welding, and assembly. Operate conventional lathes, milling machines, VMCs, CNCs, and other machining equipment. Optimize manufacturing processes to improve efficiency and reduce costs. Collaborate with design and R&D teams to enhance manufacturing processes. Implement and maintain quality control procedures for electrolyser components. Troubleshoot production issues and drive continuous improvement initiatives. Develop and manage a vendor base for required components. Preferred candidate profile We are looking for a skilled Production Engineer to oversee and execute the manufacturing of Electrolyser Stacks and Balance of Plant (BoP) equipment. The ideal candidate should have hands-on experience in metal fabrication, machining, welding, and assembly, with a strong focus on quality, efficiency, and process optimization. 3-5 years of experience in manufacturing. Hands-on experience in metal fabrication, machining, welding, and forming. Familiarity with CAD software and production planning tools is a plus. Strong problem-solving, communication, and teamwork skills. Knowledge of Electrolysers and Fuel Cell technology is an advantage. Preferred Candidate: A person with 3-5 years of experience in Electrolyser Manufacturing industry.
Posted 2 months ago
3.0 - 8.0 years
1 - 6 Lacs
Nashik, Pune, Aurangabad
Work from Office
Qualification:- Diploma Engineer (Metallurgy) Experience :- 10 years (Minimum) Relevant Industry:- Experience in Heat Treatment & Met-lab. (Special Skill Can handle Multiple Furnaces and Medium & High Carbon steel components with Moli steel) Job Description:- Can handle the complete operation of Heat Treatment sections. Capable to do monthly planning & line balancing against monthly schedule. Can Maintain the Machine health with CQI- Certifications. Can Review & Increase the departmental efficiency on daily & monthly basis. Should Co-ordinate with maintenance for Preventive/Predictive & Breakdown Maintenance. Can handle the process and Improve daily quality issues, and ensures the Customer requirements. Increase the Process Outputs and – Reduces the rework & process rejections. Must have knowledge of scada & data logger Must have knowledge of loading & unloading of material in furnace Safety and cleanliness parameter to be followed Testing sample for quality and recording information is computer Computer knowledge must (Ms-Office). Interpersonal Skill & Self motivated Co-Ordinate with shift supervisors and ensure execution of daily production plan. Cycle time study & reduce the same to increase the hourly productivity. Monitoring of daily Plan Vs actual outputs. Guidance & training to operators & technician to complete the assigned task as per planning. Capability to identify bottlenecks & plan to reduce the same. Handling of man power and proper deployment.(20 operations & Semiskilled manpower) Clear Understanding of Quality management systems Implementation of 100% systems & ensure IATF and other quality management systems. Knowledge of Complete Heat Treatment operations & Tempering process. Cost saving Initiatives & departmental management review data preparation & presentation. Can Reduce Departmental expenses and Internal Cost reduction. Knowledge of Automation & Robotics Teaching. Perform other duties as discussed by managemen
Posted 2 months ago
1.0 - 3.0 years
1 - 5 Lacs
Bengaluru
Work from Office
C&W Services is looking for Shift - Incharge to join our dynamic team and embark on a rewarding career journey Supervise all activities during assigned shift Ensure smooth operations and safety compliance Handle workforce allocation and issue resolution Maintain shift reports and performance logs
Posted 2 months ago
1.0 - 7.0 years
3 - 9 Lacs
Ahmedabad
Work from Office
- KNOWLEDGE OF PLANT EQIUMENT LIKE REACTOR, CENTRIFUGE, DRYER ETC. - KNOWLEDGE OF SAFETY EQUIPMENT USING - EXPERIENCE OF SHIFT WORKING
Posted 2 months ago
2.0 - 5.0 years
3 - 6 Lacs
Jaipur
Work from Office
Ensuring optimum utilisation of human resource and equipments to meet production targets - Direct assembly line workers in compliance with daily work schedule and ensure everyone works to their optimal efficiency - Required Candidate profile Ensure proper arrangement and placement of Die, Tools, Raw material and Semi-finished products with proper labelling 5S in Factory - Perform daily stock audits and report to concerned seniors
Posted 2 months ago
4.0 - 9.0 years
3 - 5 Lacs
Bhuj, kachchh, Vadodara
Work from Office
Production engineer(machine foundation) required for a Sheetmetal company Qualification- Any mechanical Exp- min 3 yrs Salary- upto 40k location- kuchch, gujrart WTsapp me resume at 8295842337- Mr. Bansal
Posted 2 months ago
10.0 - 15.0 years
12 - 17 Lacs
Bengaluru
Work from Office
Cushman Wakefield is looking for Shift - Incharge to join our dynamic team and embark on a rewarding career journey. Department Incharge: An individual responsible for overseeing and managing a specific department within an organization, such as a Sales Incharge, Production Incharge, or HR Incharge Their responsibilities typically include setting goals, managing the team, and ensuring the department meets its objectives Shift Incharge: In settings like manufacturing or operations, a Shift Incharge is responsible for supervising and coordinating the activities of a particular shift, ensuring smooth operations, and handling any issues or emergencies that may arise during that shift Facility Incharge: An individual responsible for the management and maintenance of a facility, which can include a variety of responsibilities like security, maintenance, and ensuring a safe and efficient working environment Project Incharge: In project management, a Project Incharge oversees the planning, execution, and successful completion of a specific project They are responsible for managing project resources, timelines, and objectives Unit InCharge: In some organizations, there are units or specific areas within a department, and a Unit Incharge is responsible for managing and leading that particular unit's operations and performance
Posted 2 months ago
1.0 - 3.0 years
4 - 7 Lacs
Gurugram
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.
Posted 2 months ago
3.0 - 5.0 years
4 - 8 Lacs
Gurugram
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience3-5 Years.
Posted 2 months ago
5.0 - 8.0 years
4 - 7 Lacs
Gurugram
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
5.0 - 8.0 years
4 - 8 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed
Posted 2 months ago
1.0 - 3.0 years
4 - 7 Lacs
Noida
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Change Practice SME. Experience1-3 Years.
Posted 2 months ago
8.0 - 10.0 years
4 - 7 Lacs
Gurugram
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customersand clientsbusiness Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Unix - Implementation and Maintenance. Experience8-10 Years.
Posted 2 months ago
2.0 - 4.0 years
2 - 5 Lacs
Kolkata
Work from Office
for Medical Devices Complaint Investigation- Receives customer Complaints through calls/emails/faxes Ensures accurate capture and entry of Complaint information Owns Complaint handling process Assesses Complaints (events) for reportability Follow-ups for additional information and product returns Primary, single source customer contact Responsible for gathering event registration information (as defined by SOP’s) from customers Owns and manages the event through registration through potential regulatory reporting, sample retrieval, investigation, provide customer response and ultimately to closure/reopening as needed Responsible for contacting SME’s, Team Lead as needed to obtain complaint closure Responsible in timely escalation of significant events to the Team Lead Keeps oneself updated, aware of, and compliant to all Buyer policies and procedures which include Information Security Management Systems Keeps all Buyer information which includes customer information confidential and secured Performs reviews and assessments of complaints processed by peers as part of cross utilization approach Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device).
Posted 2 months ago
0.0 - 5.0 years
1 - 1 Lacs
Kolkata, Howrah, Hugli
Work from Office
CRANE MANUFACTURING CO. IS HIRING PRODUCTION ENGINEER IN BAIDYABATI KONA LOCATION MECHANICAL,ELECTRICAL B.TECH,DIPLOMA/ITI FRESHER WELCOME,SPOT JOINING SALARY 12000+FREE ACCOMMODATION PRODUCTION HANDLING,SUPERVISING ETC SHIFT 10AM TO 7PM 7687028097
Posted 2 months ago
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