7152 Production Jobs - Page 48

B.E. / DME Both Fresher / Expn can apply Job role involves maintaining the activies in line / production and in inspection also. NDT-Level 2 certificate will be more preferable Location : Sriperambadur, Chennai Free ACC and 2 times food will be given

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap Identify the right specialist/ support resources to bring into a deal, at the right time To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. 10+ years of sales experience within software OR solutions sales organization Experience establishing trusted relationships with current and prospective clients and other teams Experience producing new business, negotiate deals, and maintain healthy C-Level relationships Experience achieving sales targets The ability to understand the "bigger picture" and our plans around IT Experience promoting a customer success focus in a "win as a team" environment Willingness to travel up to 50%

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management(Comms). Experience: 1-3 Years.

What this job involves: Floors walk to the assigned locations to check the readiness of beverage vending machine on regular intervals and take Inventory management of the beverage supplies and upkeep of the stores. What your day-to-day will look like: Take reading of the beverage vending machine with the beverage vendor at start and end of day. Inventory management of the beverage supplies and upkeep of the stores. Check and govern the pantry readiness and report to the respective function in case of any abnormality. Water refilling in the floor pantries. Receiving and storing of the bubble top waters in the respective areas. Ensure the Punctuality governance tasks are completed in timely manner. Check the all-floor beverage vending machine and supplies refilled on regular intervals. Weekly deep cleaning activity at the pantry area. Weekly deep cleaning of the water dispensers. Assist F&B team in collecting the food samples during main meal hours. Assist F&B team in checking the required checklist of the vendors. Assis F&B team at the cafeteria during the main meal hours. (BF, Lunch, Dinner, and Midnight snack). Assist F&B team in conducting random checks for the beverage quantity, quality, and temperature. Assist the F&B team during events. Assist then F&B team in checking the waste clearance from vendor counters post all meal services. Water and Tea Coffee service on request to boardrooms and director cabins and events at boardrooms Oversee weekend pest control activity at respective floor pantries.

Write a compelling job description. Include general job responsibilities, required job skills, and required soft skills. Use bulleted lists. Allow job seekers to quickly read information in bulleted descriptions. Insert text carefully. Use a "flat" text editor (such as TextEdit or Wordpad) to copy and paste text; avoid using Microsoft Word (since it contains hidden characters). Avoid links. Links will get your job posting caught in spam filters on all job boards.

Write a compelling job description. Include general job responsibilities, required job skills, and required soft skills. Use bulleted lists. Allow job seekers to quickly read information in bulleted descriptions. Insert text carefully. Use a "flat" text editor (such as TextEdit or Wordpad) to copy and paste text; avoid using Microsoft Word (since it contains hidden characters). Avoid links. Links will get your job posting caught in spam filters on all job boards.

CRISIL is looking for Senior Associate to join our dynamic team and embark on a rewarding career journey Assisting with the preparation of operating budgets, financial statements, and reports. Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Reviewing existing financial policies and procedures to ensure regulatory compliance. Providing assistance with payroll administration.

KPMG India is looking for Assistant Manager - Mining Assistant Manager - Mining to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.

Mahindra Mahindra Limited. is looking for Assistant Manager Paint Shop to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.

Summary : The position holder will be responsible to achieve collection targets on monthly basis by making calls to the customers who s monthly installment (EMI) is due or who have not paid the installment on due date, explaining the consequences of not paying on time, providing payment options as per the process and follow up till the time the due installment is received. Job Responsibilities: Calling to the customers to remind their due date of installment. Reminder calls to delinquent customers who failed to make the EMI payment. Explain the consequences to customer of not paying on time. Provide the options of payment channels for making the payment. Fix appointment for the field collections team if customer asks for collecting payment from home. Follow up with the customers till the payment is received. Ensure that all details of the calls update on collections is updated on the system as per the process. Desired Profile: Class 12th pass with 6 months of experience in any domain Graduate fresher can also apply Clear communication with good convincing skills Should have basic computer knowledge. Typing speed of at least 15 words per minute Willing to work in shift Who should join Candidate who is looking to go an extra mile to grow fast. Candidate who is willing to learn best processes / practices in the industry.

110059/ MOHAN GARDEN / BINDA PUR / UTTAM NAGAR (MA) 1. FE has handle the two portfolio Monthly Allocation as well as daily allocation and Minimum 15 customers visits to be done per day 2. For MA Cases - FE needs to visit as per the plan shared by Backend team (in MUCH application). 3. For DA Cases- FE need to visit according to time slot and All visit Feedback has to be updated (in MUCH application). 4. FE has to update details remarks in the visit log (in MUCH application). 5. FE has to upload House Photos of the visited cases (on MUCH). 6. FE Should ensure 50% minimum conversion on DA allocation on daily basis and for MA allocation, minimum 47% resolution should be achieved and as per the business requirement target can increase or decrease. 7. FE Should follow the E- receipt process. If any manual receipts are issued, those need to be submitted with-in 7 days to their respective supervisor. 8. FE has to deposit daily for the previous days collection by 12 PM next day and should share screenshots of the deposit slip to his respective supervisors. 9. He has to follow company process in terms of customer handling etiquettes and dress code while he is on field along with maintaining the Code of conducts and integrity as per company norms. 10. Manual receipt books ops copy to be submit to quality team within 7 days of issuance to customer.

Calling to the customers to remind their due date of installment. Reminder calls to delinquent customers who failed to make the EMI payment. Explain the consequences to customer of not paying on time. Provide the options of payment channels for making the payment. Fix appointment for the field collections team if customer asks for collecting payment from home. Follow up with the customers till the payment is received. Ensure that all details of the calls update on collections is updated on the system as per the process.

Company: Marsh Description: Ensures timely and accurate production/processing of complex documents/information (includes report preparation) Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships Adheres to Company policies and performance standards Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Fresenius Medical Care is a global leader in providing high-quality healthcare solutions and services. We are committed to fostering an inclusive and diverse work environment where all employees are treated with respect and fairness, regardless of race, gender, caste, ethnicity, religion, disability, or any other characteristic. We believe in equal opportunities for all and celebrate diversity as a key driver of innovation and success. Our commitment to equality ensures that every individual has the opportunity to thrive. Summary of the role: Sets up and operates haemodialysis machine to provide dialysis treatment for patients with kidney failure Attach dialyzer and tubing to machine and prime the extracorporeal circuits with 0.9% normal saline to prepare machine for use. Label dialyser blood lines with patient name ID prior to the first use (excluded single use). Preparing dialysis solutions and mixing bicarbonate according to formula Explains dialysis procedure and operation of haemodialysis machine to patient before treatment to allay anxieties. Connects haemodialysis machine to patient s access site to initiate dialysis. Monitor haemodialysis machine for malfunction. Maintain all the log books, forms registers.

Ajmera Infotech builds planet-scale software for NYSE-listed clients, driving decisions that cant afford to fail. Our 120-engineer team specializes in highly regulated domainsHIPAA, FDA, SOC 2and delivers production-grade systems that turn data into strategic advantage. Why Youll Love It End-to-end impact Build full-stack analytics from lake house pipelines to real-time dashboards. Fail-safe engineering TDD, CI/CD, DAX optimization, Unity Catalog, cluster tuning. Modern stack Databricks, PySpark, Delta Lake, Power BI, Airflow. Mentorship culture Lead code reviews, share best practices, grow as a domain expert. Mission-critical context Help enterprises migrate legacy analytics into cloud-native, governed platforms. Compliance-first mindset Work in HIPAA-aligned environments where precision matters. Requirements Key Responsibilities Build scalable pipelines using SQL, PySpark, Delta Live Tables on Databricks. Orchestrate workflows with Databricks Workflows or Airflow; implement SLA-backed retries and alerting. Design dimensional models (star/snowflake) with Unity Catalog and Great Expectations validation. Deliver robust Power BI solutions dashboards, semantic layers, paginated reports, DAX. Migrate legacy SSRS reports to Power BI with zero loss of logic or governance. Optimize compute and cost through cache tuning, partitioning, and capacity monitoring. Document everything from pipeline logic to RLS rulesin Git-controlled formats. Collaborate cross-functionally to convert product analytics needs into resilient BI assets. Champion mentorship by reviewing notebooks, dashboards, and sharing platform standards. Must-Have Skills 5+ years in analytics engineering, with 3+ in production Databricks/Spark contexts. Advanced SQL (incl. windowing), expert PySpark , Delta Lake , Unity Catalog . Power BI mastery DAX optimization, security rules, paginated reports. SSRS-to-Power BI migration experience (RDL logic replication). Strong Git, CI/CD familiarity, and cloud platform know-how (Azure/AWS). Communication skills to bridge technical and business audiences. Nice-to-Have Skills Databricks Data Engineer Associate cert. Streaming pipeline experience (Kafka, Structured Streaming).

End-to-end impact Build full-stack analytics from lake house pipelines to real-time dashboards. Fail-safe engineering TDD, CI/CD, DAX optimization, Unity Catalog, cluster tuning. Modern stack Databricks, PySpark, Delta Lake, Power BI, Airflow. Mentorship culture Lead code reviews, share best practices, grow as a domain expert. Mission-critical context Help enterprises migrate legacy analytics into cloud-native, governed platforms. Compliance-first mindset Work in HIPAA-aligned environments where precision matters. Requirements Key Responsibilities Build scalable pipelines using SQL, PySpark, Delta Live Tables on Databricks. Orchestrate workflows with Databricks Workflows or Airflow; implement SLA-backed retries and alerting. Design dimensional models (star/snowflake) with Unity Catalog and Great Expectations validation. Deliver robust Power BI solutions dashboards, semantic layers, paginated reports, DAX. Migrate legacy SSRS reports to Power BI with zero loss of logic or governance. Optimize compute and cost through cache tuning, partitioning, and capacity monitoring. Document everything from pipeline logic to RLS rulesin Git-controlled formats. Collaborate cross-functionally to convert product analytics needs into resilient BI assets. Champion mentorship by reviewing notebooks, dashboards, and sharing platform standards. Must-Have Skills 5+ years in analytics engineering, with 3+ in production Databricks/Spark contexts. Advanced SQL (incl. windowing), expert PySpark , Delta Lake , Unity Catalog . Power BI mastery DAX optimization, security rules, paginated reports. SSRS-to-Power BI migration experience (RDL logic replication). Strong Git, CI/CD familiarity, and cloud platform know-how (Azure/AWS). Communication skills to bridge technical and business audiences. Nice-to-Have Skills Databricks Data Engineer Associate cert. Streaming pipeline experience (Kafka, Structured Streaming). dbt , Great Expectations , or similar data quality frameworks. BI diversityexperience with Tableau, Looker, or similar platforms.

MAIN PURPOSE OF ROLE Responsible for providing administrative and secretarial services to the organisation. Includes producing documents, collecting, recording, sorting and filing information, handling mail, preparing routine reports, making travel arrangements, arranging appointments, responding to enquiries, and operating office equipment. Individual contributor that works under limited supervision. Applies subject matter knowledge. Requires capacity to understand specific needs or requirements to apply skills/knowledge. MAIN RESPONSIBILITIES Ensures administrative support to Senior Management (often Executives and Board Members), as well as the establishment of internal and external contacts with the Administration. Ensures the processing and organization of the information in order to optimize performance. Collaborates with other secretaries to streamline administrative processes and maximizes efficiency levels according to the strategy, policies and objectives set by the organization. QUALIFICATIONS Education Education Level : Associates Degree ( 13 years) Experience/Background Experience : Minimum 1 year JOB FAMILY: Administrative Support LOCATION: India > Mumbai : BKC Building t SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

1. Conducting surveys in field and assessment of loss. 2. Coordinating with insured for claim documents processing. 3. Monitor the process flow of allotted claims from registration to settlement. 4. Coordinating with repairer on settlement and payment reconciliation. 5. Building relationship with internal and external customer

We are looking for young, high energy individuals with a passion for sales and for achieving aspirational targets. This is a sales role for our Agency business.Key responsibilitiesIdentify recruit right quality advisors to build a strong advisor baseProvide training on products, business processes and selling techniques continuouslyProvide assistance to advisors in lead generation, prospecting and business developmentEnsure that advisors provide right financial solutions to customers as per need analysis and they adhere to required business processes and normsAchieve the business target each month for generating new business and advisor recruitmentEnsure the selling through team of advisors is aligned to all business quality metricsBe the first point of contact for the customer to authenticate the concerns raised and validate with authoritiesExercise due diligence at first level to prevent unauthorized/ fraudulent transactionsCandidates who are willing to be mobile and work across locations will be preferred.Minimum requirementsExperience in customer facing roles in any industry; prior experience in life insurance industry is not mandatoryNote Compensation and level fitment in the organisation will be offered commensurate with role, education and prior work experience of the candidate.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Demand Planning & Forecasting_C. Experience: 8-10 Years.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment

Should be able to read fabrication drawing of piping & Read Engineering Data of equipment such as pressure vessel, Prepare QC documentation, Basic Knowledge of ASME, ISO standard, basic knowledge od NDT method, RT nd Welding, Knowledge of fabrication. Responsibilities: Review and interpret fabrication drawings for piping systems and read and understand engineering data and specifications for equipment such as pressure vessels to ensure all quality requirements are identified and met. Conduct in-process and final inspections of piping and equipment fabrication activities, including visual inspections, dimensional checks, and verification of materials. Witness and monitor Non-Destructive Testing (NDT) activities, including Radiography Testing (RT) and other methods, interpreting results and ensuring compliance with procedures and standards. Perform thorough welding inspections, including pre-weld, inter-pass, and post-weld inspections, verifying welding procedures, and welder qualifications. Prepare comprehensive QC documentation, including inspection reports, test reports, non-conformance reports (NCRs), and final documentation dossiers. Ensure all fabrication and inspection activities are performed in accordance with relevant codes and standards, including ASME and ISO standards. Possess a basic knowledge of various NDT methods commonly used in fabrication (UT, MT, PT, RT, VT). Demonstrate a strong knowledge of fabrication processes for piping and pressure vessels, including cutting, fitting, welding, and assembly. Liaise with third-party inspection agencies, clients, and internal teams on quality-related matters. Identify and report any non-conformities and work with the fabrication team to implement corrective and preventive actions. Maintain accurate and organized records of all QC activities and documentation. Participate in internal and external quality audits.

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various areas Decisive and directive delivery focus with a can do attitude, demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff, build trust and confidence through focus on quality and delivery Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc., Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Consistently agrees personal extensions with client Demonstrates developing network of relationships with clients and provides required intelligence/insights to solve clients business problems Builds relationships with client peers and provides required intelligence/insights to solve clients business problems Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate Anchors market research activities in chosen area of work Consistently plays a major role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits Thought Leadership Develops insight into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels Contributes to team thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Suggest ways to improve an engagement through leverage of tools, methods assets, information sources , IP available within the knowledge management platform Organises the contribution of IP and knowledge assets to the central repository of Wipro and GCG and promotes reuse Engages with other consulting and delivery teams to enhance collaboration and growth and is part of the Wipro 'Communities' activities Proposes new service offerings/capabilities and demonstrates value through innovation and subject matter expertise Provides on/off site training, demos to existing staff as needed. Develops process assets and other reusable artefacts based on learnings from projects Routinely connects with SMEs to ensure delivery approach considers downstream requirements Proactively participates in and suggests ideas for practice development initiatives Actively shares knowledge and points of view within the team and within relevant communities of interest Mandatory Skills: Downstream Energy Experience : 5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do : Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Invoice to Pay(Transactional Accounting) Experience : 3-5 Years.