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8.0 - 13.0 years
25 - 40 Lacs
bengaluru
Remote
Roles and Responsibilities: Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams. Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible. Manage the end-to-end incident lifecycle detection, logging, categorization, prioritization, resolution, and closure. Conduct detailed Root Cause Analysis (RCA) for high-severity incidents and drive implementation of permanent fixes. Work closely with AWS cloud infrastructure teams to identify and resolve platform-level or configuration issues. Collaborate with architecture an...
Posted 23 hours ago
8.0 - 13.0 years
30 - 45 Lacs
bengaluru
Remote
As an Incident Manager IV at our organization, you will be the critical link between Support, Engineering, and Infrastructure teams. You will lead the investigation and coordination of production issues in our SaaS product a complex ecosystem of Spring-based microservices, ML models, and data pipelines hosted on AWS. Your expertise will directly improve customer satisfaction, product quality, and operational efficiency by ensuring timely issue resolution, thorough root cause analysis, and actionable learnings. This is a hands-on technical engineering role, not a people management position. Role Value You will contribute to product reliability and customer trust by identifying, analyzing, and...
Posted 1 day ago
8.0 - 13.0 years
30 - 45 Lacs
bengaluru
Remote
As an Incident Manager IV at our organization, you will be the critical link between Support, Engineering, and Infrastructure teams. You will lead the investigation and coordination of production issues in our SaaS product a complex ecosystem of Spring-based microservices, ML models, and data pipelines hosted on AWS. Your expertise will directly improve customer satisfaction, product quality, and operational efficiency by ensuring timely issue resolution, thorough root cause analysis, and actionable learnings. This is a hands-on technical engineering role, not a people management position. Role Value You will contribute to product reliability and customer trust by identifying, analyzing, and...
Posted 1 week ago
8.0 - 13.0 years
30 - 45 Lacs
bengaluru
Remote
As an Incident Manager IV at our organization, you will be the critical link between Support, Engineering, and Infrastructure teams. You will lead the investigation and coordination of production issues in our SaaS product a complex ecosystem of Spring-based microservices, ML models, and data pipelines hosted on AWS. Your expertise will directly improve customer satisfaction, product quality, and operational efficiency by ensuring timely issue resolution, thorough root cause analysis, and actionable learnings. This is a hands-on technical engineering role, not a people management position. Role Value You will contribute to product reliability and customer trust by identifying, analyzing, and...
Posted 1 week ago
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