Job Opportunity - Application and Senior Application Support Engineer GEP

1.0 - 6.0 years

2 - 7 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

Role & responsibilities Providing inputs to the team leads for the status update calls with the key stakeholders from the client side Develop a sound understanding of the organizational policies, procedures and eProcurement tools and implement it on a day-to-day basis Provide technical assistance via phone, email and WebEx to clients, across the globe for eProcurement tools Proactively communicate issue status in a timely way to the clients and the management. Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our Service Level Objectives (SLOs) Answering inbound calls of clients as per the SLA`s and ensure resolution on callfirst fix Making...

Posted 3 months ago

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