Technical Support Engineer, 11 Customer Engagement Pegasystems

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Technical Support Engineer at Pega, you will play a crucial role in Global Customer Support by being the primary point of contact for customers facing technical issues with Pegasystems Products. Your main goal will be to ensure customer satisfaction and loyalty through the provision of superior support services. Your responsibilities will include leveraging your knowledge of Pegasystems products, the technical environments they operate in, and understanding our customers" business objectives to effectively address and resolve support cases in a timely and high-quality manner. You will collaborate with colleagues and customers worldwide to deliver seamless support experiences. To excel in this role, you should ideally have 2-4 years of experience in Product Support/Development, along with the ability to propose and implement solutions in a team environment. You should possess a knack for quickly grasping complex technical issues, customer deployments, product architectures, and have strong teamwork skills to effectively collaborate and manage conflicts with various groups. Having experience with J2EE Application Servers (such as Websphere, Weblogic, and Tomcat) and relational databases (like Oracle, DB2, and UDB) would be advantageous. Troubleshooting and debugging skills will be beneficial, and a background in a product organization is a plus. Your accomplishments should reflect strong analytical and problem-solving abilities, extensive expertise in Core Java, JSP, Servlets, and JDBC, as well as a deep understanding of OOPS concepts, Multithreading, Exception Handling, Collections, and File systems. Joining Pega offers you the chance to work with cutting-edge technology, continuous learning and development opportunities, and an innovative, inclusive, agile, flexible, and enjoyable work environment. Overall, this role presents an exciting opportunity to be an integral part of the Pega Technical Support team, contributing to the success of our customers and the company. Job ID: 22396,

Posted 1 day ago

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