2134 Product Support Jobs - Page 2

As a Sr. Learning Consultant in the Operations Academy Team within the Operations Performance Enablement Group at LSEG, your mission is to support LSEG Operations employees throughout their career lifecycle. You will be responsible for conducting learning needs analysis, developing, delivering, and measuring the effectiveness of learning programs in partnership with Program Managers. Your technical knowledge and skills on data fluency, cloud computing, networking, operating systems, programming, and automation will be crucial for this role. In this role, you will have the opportunity to: - Deliver training sessions in-person and virtually to diverse groups of employees - Lead training needs ...

Role & responsibilities Java Prod Support with minimum 7 yrs of experience on Core Java 8,Java 8,Springboot and Microservices ; Should have experience working on support projects & has done LLD/HLD; Must have experience in Docker or Kubernetes . Should be Bangalore based & ready to work on Hybrid mode(Weekly 3 days at Client office); Good communication skills ; Good to have banking domain knowledge WE ARE LOOKING FOR Immediate JOINERS

Role & responsibilities HCM Product Expert / Sr. Product Expert Summary A Workday Product Expert / Sr. Product Expert focuses on Workday configuration experience in supporting and developing Workday solutions, ideally with in-depth knowledge of HCM area and business process design, cross functional impact analysis in Workday. They will be familiar with Agile ways of working and managing a backlog of items in their specialist area. Knowledge & Experience of multiple modules will be an asset. The person will report to the Workday HCM Product Owner and will provide a variety of Workday support including troubleshooting and resolving BAU issues, as well as building and testing enhancements. Key ...

Overview: We are looking for a motivated and detail-oriented Tool Administrator / Automation Consultant to join our team for a 9-month engagement, with the possibility of extension. The ideal candidate is a quick learner with a problem-solving mindset and excellent communication skills in English (both verbal and written). You will be responsible for managing software tools, supporting automation processes, and delivering custom reports. Key Responsibilities: Administer the back-end of Snow License Manager (SLM) and provide technical support to local service desks for Snow agent installations. Administer the back-end of IBM Apptio Cloudability , ensuring data accuracy and tool performance. D...

Responds to customer product inquiries via inbound calls or in written internet-based email. Respond quickly to requests for assistance in specialty areas via all standard channels. Assistance may include in-depth troubleshooting, creation of custom solutions, documenting software defects, and providing instruction to the customer. Work performed must be fully documented in the CRM tool. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Documents customer information and recurring techn...

You will be joining a product based company as an Oracle Database Developer in Coimbatore with a work from office setup. As an Oracle Database Developer, your responsibilities will include: - Demonstrating excellent knowledge of Relational Database - Oracle - Gathering requirements from the project manager or technical leads - Designing database structures for new modules - Developing PL SQL Packages, Procedures, Functions, Triggers following prescribed rules and naming conventions - Creating Unix scripts for automating back end job processing - Implementing ETL processes for data conversion and synchronization - Performing maintenance tasks on database objects and executing purging processe...

Hello Everyone, Hope you are doing good!! ELLKAY Software Private Limited has Openings for below profiles (Currently Work From Home (Hybrid) but when required in the future then its work from office) Job Description: 1) Respond to customer queries in a timely and accurate way via email and possibly phone 2) Serve as the primary point of contact for all support communication, both oral and written. 3) Be available to engage with clients on the support phone queue and communicate with team members on status changes. 4) Create and maintain accurate documentation for each support issue. 5) Available to actively monitor work queues for proper severity process. 6) Communicate effectively between m...

About The Role POSITION TITLE: Senior Product Support Specialist REPORTING TO: Associate Director REPORTING LOCATION: Bengaluru WORKING LOCATION: Bengaluru SUMMARY OF POSITION AND OBJECTIVES: The Senior Product Sustenance Engineer is responsible for IT application support activities including maintenance, administration, and Level 2 support with specialization in certain key modules. They will work closely with the SPOCs of various companies of Eurofins and Business Analysts, Infrastructure Support, Developers and Testers of the D365 CRM Application and Services; and ensure timely and efficient resolution of IT application-related incidents and service requests, while supporting Change and P...

Skill required: Talent Development - Learning Operations Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? The Business Interlock Manager partners with client stakeholders on the training needs analysis process, builds conceptual designs, provides learning solutions, and guides the LEDD Operations team to execute the design. The Business Interlock is responsible for the overall design of learning interventions and is also responsible for managing the overall development pipeline. The Business Interlock directly supports and has overall accountability for execution of projects and Academies according to design, process, quality, budget, and milestone standa...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Critical ThinkingProblem-solving skillsAdaptable and flexibleDetail orientationAgility for quick learningAbility to work well in a team Roles and Responsibilities: In this role you are required to solve routi...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Critical ThinkingProblem-solving skillsAdaptable and flexibleDetail orientationAgility for quick learningAbility to work well in a team Roles and Responsibilities: In this role you are required to solve r...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : MongoDB Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance,...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Critical ThinkingProblem-solving skillsAdaptable and flexibleDetail orientationAgility for quick learningAbility to work well in a team Roles and Responsibilities: In this role you are required to do ana...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Critical ThinkingProblem-solving skillsAdaptable and flexibleDetail orientationAgility for quick learningAbility to work well in a team Roles and Responsibilities: In this role you are required to do analysis a...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Critical ThinkingProblem-solving skillsAdaptable and flexibleDetail orientationAgility for quick learningAbility to work well in a team Roles and Responsibilities: In this role you are required to do analysis a...

Responsibilities: * Handle international client queries via phone/email * Provide exceptional after sales support * Manage customer relationships through demo presentations & product demos

Role & responsibilities Definitive source of knowledge, technique, and expertise of operations. Strong knowledge of frontend technologies (react native knowledge preferred). First level analysis of issues and resolution according to level of issue occurred. Internal systems monitoring and analysis of issues. Knowledge of ticketing tools (e.g. Remedy), Kibana. Technical analysis of issues, investigation Providing workarounds for emergency fixes. Analyze repeating APM alerts/Incidents and provide fixes. Frequent coordination with Tech Leads and Dev team for fixing issues. Act and analyze in case any APM alert are crossing threshold. Tracking bugs and their probable fixes.

Job Title: Technical Customer Associate- Night Shift Experience: 3-4 years of experience in a customer service or technical customer support role dealing with US/UK clients. Education: Bachelors/master's degree in Computer Science, Information Technology, or a related field. Certifications: ITIL Foundation, or similar certifications( would be added as an advantage, not mandatory). Technical Skills: Basic exposure to Cloud computing Technology & monitoring tools ( AWS, Azure,site 24*7) Software proficiency, understanding of Saas based environment production support, and common IT tools and software. Ticketing software tools knowledge( Zendesk,remedy,servicenow,JIRA) Primary Responsibilities: ...

Join Infosys BPM Ltd. Windows Support - Service Desk Hyderabad Are you passionate about technology and solving customer challenges? We are looking for dedicated and skilled Technical Support Advocates to join our team. If you have a knack for problem-solving and a strong desire to provide exceptional service, we want to meet you! Mandatory Requirements: Must have hands on Experience in Microsoft Product Support and Windows Support Must be able to work in Rotational Shift (Night Shift) Must have Excellent Communication Skill (Speak and Chat in English) Walk-in directly for an on-the-spot interview. Role: Technical Support Advocate As a Technical Support Advocate, you will be the first point o...

As the Support Lead for Product Support, your role is crucial in ensuring customer satisfaction by efficiently resolving complex issues and driving proactive improvement initiatives. You will lead troubleshooting efforts, conduct root cause analyses, and implement preventive measures to enhance product reliability and team performance. Your contributions directly impact the organization's commitment to delivering superior support services and fostering continuous improvement. Key Responsibilities: - Troubleshoot and resolve critical and complex support tickets using product knowledge and diagnostic tools, ensuring minimal disruption to customer operations. - Conduct hands-on root cause analy...

Role Overview: As an Applications Engineer at Texas Instruments (TI), you will play a crucial role in providing application support for high-speed amplifiers. Your passion and excitement for innovation will drive you to take an active role in product definition, execute characterization until ramp, and offer post-ramp application support to customers. Your contributions will directly impact the growth of TI's business in a fast-growing market segment. Key Responsibilities: - Answer customer questions and support design-in activities for released products through forums, emails, and on-site visits if required. - Conduct schematic and layout reviews of customer applications and debug customer ...

Role & responsibilities On call technical support Respond and manage multiple inbound calls from customers Listen and interact with clients to identify and provide solutions effective for meeting their needs Build and establish positive trust relationship with clients in order to ensure continued client patronage and satisfaction Collaborate with the customer service manager to ensure proper implementation of customer service policies and procedures Reach out to customers through phone calls and emails to inform them of deals/promotions as well as obtain feedback Utilize computer systems in maintaining record of customer calls and account information Escalate complex customer issues to custo...