1209 Product Support Jobs - Page 2

About the Role You will be responsible for: Testing Clears ITR product to ensure compliance with tax laws. Validating rules from the Income Tax Department. Assisting with technical queries and issues from customers. Collaborating with support teams for issue resolution and user experience improvements. Candidate Requirements Qualifications : Semi-qualified CA who has completed articleship, OR B.Com graduate with Direct Tax experience in a CA firm. Domain Expertise : In-depth knowledge of ITR forms, Income Tax provisions, and budget changes. Experience in: Filing Income Tax Returns and Tax Audit forms. Advance Tax planning and consultations. Skills : Proficient in advanced Excel for tax computation automation, reporting, and data analysis.

Overview Job Purpose ICE is seeking a Business Analyst to support the market surveillance technology used by its derivative exchanges. This is an exciting opportunity to join ICE and work within its exchanges business; the successful candidate will be a pivotal and noteworthy intermediary between business and technology and will have unrivaled transparency into the fundamentals of both domains. The individual will also be responsible for traditional business analyst activities, such as eliciting business and product requirements to then produce system requirements including functional specifications, use-cases, and logical flow modeling. The Business Analyst s role is vital in the creation and ongoing ownership of documentation for our Development and Quality Assurance teams to efficiently undertake their responsibilities; as such, the successful candidate will be expected to become a subject matter expert on market surveillance technology, assisting in all facets of the SDLC whilst interacting with and supporting end users. Responsibilities Engage and work with stakeholders to understand their processes and requirements. Provide end users with product support to facilitate their daily activities and responsibilities; where necessary, prepare and provide training sessions and presentations. Work independently to create documentation and original content resource material, with a particular focus on Business Requirement Documents (BRDs), Functional Requirement Documents / Specifications (FRDs/FRSs). Extract and analyze data using several tools (ServiceNow, Excel, Python, Splunk, SQL, etc. ) Gather data and perform analysis in a timely manner and verify the accuracy of results. Transform data analysis into information for broad audience consumption, including stakeholders . and senior management, leveraging appropriate visualization and presentation techniques to drive decisions. Assist Project Management with prioritization and tracking the implementation of system requirements. Assist Development and QA as a SME on market surveillance technology. Assist Product Management with roadmaps, initiatives, and vendor engagement. Assist Operations with incident management, resolution, and root cause analysis. Adhere to company cybersecurity and global policies; protect confidential customer information and the company s intellectual property. Understand how the ICE markets, systems and technologies work. Occasionally assist in end user support activities (account administration, incident management and root cause analysis, and creating and maintaining business application / end user resources). Study new technology and remain technically current. Knowledge and Experience Bachelor s Degree in Business Development, Economics, Finance, Mathematics, or related discipline. Must possess excellent written and oral communication skills. Must be results-oriented and self-motivated. Must possess a good working knowledge of software testing and building high quality software. Must be proficient in the use of Microsoft Office (Word, Excel, PowerPoint, and Visio). Technical and functional business writing skills required. Detail-oriented with demonstrated ability to write unambiguous requirements that do not imply design. Ability to effectively facilitate requirements gathering sessions, reviews and issue resolution involving multiple stakeholders. Demonstrates strong technical aptitude and understanding of how technologies impact delivery. Software product development, business analysis, quality assurance, or related experience highly preferable. Familiarity with Jira and Confluence preferable.

Working knowledge of accounting practices Basic competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language Proficiency with Microsoft 365 desktop applications Required Candidate profile Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment Collegial, team-oriented disposition with the desire and ability to establish cooperative

5+ years of experience with a proven record of accomplishment of successfully supporting and managing customer-facing digital applications and products. Problem-solving capabilities with 2+ years of experience working in a software support capacity for a SaaS product or similar experience. Experience troubleshooting in Microsoft Power Platform, MS PowerApps, Flow, and Power BI. Hands on Experience in leveraging CICD azure pipelines. Strong analytical skills to be able to manage complex problems using a number of techniques. Exposure to public cloud technology services/stack in AWS & Azure. Good organizational skills, with the ability to work independently as well in a highly collaborative, virtual team-based environment. Manage and track end-to-end system issues through resolution. Accurately log all relevant information in the support ticket in the issue tracking software while making sure the case information stays up to date at all times. Investigate software application issues using the available knowledge base, previous cases, and collaboration with other team members to resolve issues. Adjust the priority of issues raised to the Product Support Team based on provided guidelines and move them accordingly to appropriate queues. Escalate issues to 2nd level as necessary, providing steps to replicate, screenshots, and any additional relevant information such as log files, traces etc. Oversee assigned support cases while tracking related development fixes/product requests and communicating with clients and other teams. Test/validate software application issues and bugs in both production and lower environments and work with the development team for a resolution. Review, analyze and monitor various daily performance reports and communicate to management. Priority assessment, incident Investigation & diagnosis, execute Knowledge Base triage steps in standard operating procedure (SOP). Troubleshoot issues delving into root cause efforts and ability to handle disparate types of client inquiries. Liaises with Senior Leadership on project, operational, compliance and risk governance. Excellent problem-solving skills, with a demonstrated ability to identify and solve issues. Perform under minimal supervision and peer accountability on complex assignments.

L&T Construction and Mining Machinery is looking for a Sales Executive- Construction Equipment Business-Ahmednagar, Maharashtra Who we are L&T Construction & Mining Machinery is part of the highly successful Larsen & Toubro Group, one of the India s largest engineering conglomerates, widely acknowledged for the scale and size of its achievements. As pioneers in excavator technology in India, L&T has been at the forefront by consolidating its leadership position in the Construction & Mining Equipment Industry. Over the years, L&T has nurtured business partnerships with global leaders, Komatsu-Japan to offer products, that conform to international standards of quality, safety and reliability. Role Description Technical sales engineers are a key point of contact for our customers and provide both pre and after-sales advice. As a sales engineer, you will be responsible for end to end sales cycle & business development through customer acquisition and building long term relationships with customers which ensures higher recall value. Youll use your technical knowledge along with sales skills to provide advice and support on a range of LTCEL & Komatsu products. What you ll be doing Potential sales lead identification, who will benefit from company products or services and maximize customer s potential in designated regions. Develop long-term relationships with customers, through managing and interpreting their requirements. Persuade clients that our product or service best satisfies their needs in terms of quality, price, and delivery. Negotiate contract agreement terms and conditions to meet both client and company needs. Meet our existing customers and competition customers, financiers on regular basis to finalize our Komatsu and LTCEL Products as per our SOPS. Guide our dealer Sales Engineers for finalization and Product support. Capture machine performance report and customer testimonials regularly. Make concerted efforts to achieve the budgeted equipment sales numbers every quarter. Identify key customer in the area and ensure all necessary activities- sales, service, parts, training- are completed to nurture and strengthen the relationship. Educational & Experience Requirements B. Tech/Diploma in Mechanical Engineering with 6-15 years of relevant experience in selling construction equipments like excavator, compactor, loaders etc. Any bachelors qualified candidate with suitable sales experience in construction equipment segment are also encouraged to apply. What skills & experience you ll bring to us Strong technical knowledge of construction equipment products Ability to maintain long-lasting relationships with all stakeholders. Effective communication-Written & Verbal (English, Hindi, Marathi) Confident, outgoing, attention to detail, perseverance, and endurance Effective Negotiation skills Teamworking and organizational skills Posting location: Ahmednagar, Maharashtra Salary Range: Negotiable as per the merits & relevance of experience

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building. Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve. Overview: The Security Engineer L3 is responsible for the engineering and configuration of the security tools in the environment. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. Duties and Responsibilities: Third Level troubleshooting of security device issues. Risk Analysis and mitigation planning Curation and assessment of vulnerability data (across multiple platforms/tools) from a manual penetration perspective, to focus on true exploitation. Conducting focused research when not deployed on an active project. Provide consultative guidance to customers on findings identified clearly and actionable in writing and verbally. Architecture Security Analysis and Threat Modeling as required. Help develop tooling deployment and relevant scanning configurations to enhance practical testing processes Operate in the wider organization to drive risk reduction goals and in the continuous improvement of vulnerability related services Typical security testing activities: Software/Web Application/Web Services penetration testing Network penetration Testing Mobile Application Penetration Testing Thick Client Penetration Testing Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon s Operating Policies and Procedures in all ways and at all times concerning any aspect of the data handled or services rendered in the undertaking of the position. Job Requirements: Minimum 3+ years of experience in the information security field. Minimum 1-2 years of experience in a Security Engineer role or relevant experience. Knowledge of one or more programming languages (Java, Python, Golang, etc). Demonstrated experience in the monitoring, analysis and triage of security events in a high volume and fast paced environment. Experience with Cyber Security tools including, but no limited to: SourceFire, Crowdstrike, Forcepoint (Websense), McAfee EPO, AMP, Gemalto, Microsoft E5, Tenable. Hands on Experience in at least 2 Cloud technologies ( AWS/Azure/GCP). Ability to effectively communicate across all levels of the organization. Knowledge of industry regulatory and compliance requirements, such as HIPAA, PCI-DSS, NIST, HITRUST. Education: Bachelor of Science in a technical discipline or equivalent experience required. Bachelor of Science in a cybersecurity discipline or a Masters in an engineering or technical discipline with cybersecurity coursework preferred. Physical Demands and Work Environment: Sedentary work (i.e. sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; Subject to inside environmental conditions; and Travel for this position will include less than 5% locally usually for training purposes. If you don t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply . Inovalon is most interested in finding the best candidate for the job , and you may be just the right person for this or other roles. By embracing inclusion , we enhance our work environment and drive business success. Inovalon strives to provide equal opportunit ies to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth. Inovalon is proud to be an equal opportunity workplace . We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or v eteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement. To review the legal requirements, including all labor law posters, please visit this link To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link

Global Customer Support - Intern | Pune | 11 Months Internship | This role is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer (Intern) works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve application software related questions and troubleshoot issues encountered in applications. This position requires an individual, who can passionately and patiently educate our clients on, how our product is designed to work, and has problem solving skills, eagerness to learn and customer centric mindset In this role you will Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT). Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs. Time-bound and superior customer communication over CRM (salesforce), Phone and Email. Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog. Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations. Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback. Active engagement with Knowledge base and forums utilizing help channels/resources. Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology Consistently deliver aligning with set goals and beyond Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem. Consideration of privacy and security obligations You've got what it takes if you have Bachelors degree in computer science or equivalent with less than a year of customer facing application support experience. Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc. Superior written and verbal communication skills. Customer centric mindset, with passion for helping customers and providing excellent customer service. Strong analytical and problem-solving skills. Added Advantage - Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem. The role requires working in 24x7 environment (mostly US shifts) #LI-Onsite Compensation: Monthly Allowance + Shift Allowance + Cabs (Pick & Drop)

About The Role Skill required: Learning - Learning Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture Learning Delivery is transforming Delivery services, creating a seamless experience for the Accenture client and a better experience for learners. A new, streamlined operating model, aligning Central and Local teams into one global delivery organization, allows us to leverage deep expertise across teams, providing enhanced planning and execution services. Also, we are focusing on our end-to-end technology strategy, aligning tools and processes ensuring ease of access for our clients and learners to our enhanced services.The Onsite Analyst works closely with regional Onsite lead to execute session requirements and managing on ground activities. They are responsible for understanding the session requirements and execute them with the help of team members. Also, they will monitor all the activities and resolve issues or escalate where necessary. KEY RESPONSIBILITIESOrganize and ensure all sessions are manned and end to end support is providedPro-actively escalate potential serious / high-level issues - categorically highlighting bases on the sensitivity of the scenarioManage on ground activities and prepping for sessionBe a medium between all stakeholders, vendors, faculties etc. at all points during the sessionProvide session support during shortage of coordinators or during instances where in the session planners requestWork with other execution teams to ensure on the day of the session the delivery goes seamlesslyLiaise with other teams outside of Delivery as neededMaintain good relationship with our Vendors and Session PlannersUpskill themselves by registering to trainings in myLearningTake regular feedback from Supervisor/Career Counsellors in terms of performanceManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for Collaboration and interpersonal skillsWritten and verbal communicationAbility to establish strong client relationshipAbility to manage multiple stakeholders Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsStakeholder Management Strong written and verbal communication skillsEnglish language proficiency requiredMulti-cultural awarenessCritical thinking / problem solving skillsConflict resolution, facilitation, negotiationGood time management skills Qualification Any Graduation

Key Responsibilities : Provide timely and professional support to customers via email, phone, chat, or ticketing system. Troubleshoot technical issues and guide users through solutions. Escalate complex problems to relevant departments (engineering, QA, product). Maintain a deep understanding of product features, functionality, and updates. Document customer issues, resolutions, and feedback accurately in CRM or help desk system. Collaborate with product and engineering teams to identify and resolve product bugs. Assist with onboarding, training, and usage guidance for new customers. Monitor and prioritize support requests to meet service-level agreements (SLAs). Contribute to self-help documentation such as FAQs, user guides, and knowledge base articles. Qualifications : Essential : Bachelor's degree in a relevant field (e.g., IT, Computer Science, Business, Life Sciences). 1+ years of experience in customer or product support. Strong troubleshooting and analytical thinking skills. Excellent written and verbal communication skills. Preferred : Experience with CRM/help desk tools (e.g., Zendesk, Salesforce, Freshdesk). Familiarity with technical concepts or product domain (software, hardware, biotech, etc.). Multilingual skills (if required for global support coverage).

Key Responsibilities : Provide timely and professional support to customers via email, phone, chat, or ticketing system. Troubleshoot technical issues and guide users through solutions. Escalate complex problems to relevant departments (engineering, QA, product). Maintain a deep understanding of product features, functionality, and updates. Document customer issues, resolutions, and feedback accurately in CRM or help desk system. Collaborate with product and engineering teams to identify and resolve product bugs. Assist with onboarding, training, and usage guidance for new customers. Monitor and prioritize support requests to meet service-level agreements (SLAs). Contribute to self-help documentation such as FAQs, user guides, and knowledge base articles. Qualifications : Essential : Bachelor's degree in a relevant field (e.g., IT, Computer Science, Business, Life Sciences). 1+ years of experience in customer or product support. Strong troubleshooting and analytical thinking skills. Excellent written and verbal communication skills. Preferred : Experience with CRM/help desk tools (e.g., Zendesk, Salesforce, Freshdesk). Familiarity with technical concepts or product domain (software, hardware, biotech, etc.). Multilingual skills (if required for global support coverage).

Key Responsibilities : Provide timely and professional support to customers via email, phone, chat, or ticketing system. Troubleshoot technical issues and guide users through solutions. Escalate complex problems to relevant departments (engineering, QA, product). Maintain a deep understanding of product features, functionality, and updates. Document customer issues, resolutions, and feedback accurately in CRM or help desk system. Collaborate with product and engineering teams to identify and resolve product bugs. Assist with onboarding, training, and usage guidance for new customers. Monitor and prioritize support requests to meet service-level agreements (SLAs). Contribute to self-help documentation such as FAQs, user guides, and knowledge base articles. Qualifications : Essential : Bachelor's degree in a relevant field (e.g., IT, Computer Science, Business, Life Sciences). 1+ years of experience in customer or product support. Strong troubleshooting and analytical thinking skills. Excellent written and verbal communication skills. Preferred : Experience with CRM/help desk tools (e.g., Zendesk, Salesforce, Freshdesk). Familiarity with technical concepts or product domain (software, hardware, biotech, etc.). Multilingual skills (if required for global support coverage).

What you will be doing Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. Updates customer information and ensures accurate entry of contact information. Meets standards of job, such as quality standards, adherence to schedule and average handle time. May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer. Other related duties assigned as needed. What you Bring High school diploma or GED Knowledge of the company s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment

What you will be doing Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. Updates customer information and ensures accurate entry of contact information. Meets standards of job, such as quality standards, adherence to schedule and average handle time. May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer. Other related duties assigned as needed. What you Bring High school diploma or GED Knowledge of the company s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment

The service and support team maintains direct contact with customers pre-sale or post-sales or both. Customer service includes communication via telephone, email, chat or through other social media platforms. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Ensures delivery of objectives and client expectations are met in accordance with contractual obligations. Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures. Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products. Interact with customer and functional organizations to develop specifications for content of courses. Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines: product support specialist, product support analyst, systems integration engineer, technical support, customer service, customer training, sales support. Minimum High School diploma, University student or graduate. Technical experience strongly desired. Demonstrates good time management and priority setting skills. Demonstrates effective teamwork skills. Demonstrates ability to work under pressure and handling complexity. Proficient English and Spanish written and oral communication skills. Must be organized, able to multi-task and work in all areas as needed. Proven analytical and troubleshooting skills. Excellent customer service skills. Travel Industry background is desired. Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus). ITIL/ XML/ SQL/ API Programming. Experience using Salesforce CRM tool.,

Hands on corporate BFSI experience in handling web application support using ticketing tool like Jira/ Service now. V good understanding of applications, server, SLA based support, BOD, EOD activities, troubleshooting technical issues. Required Candidate profile Very good communication & Analytical skills & problem solving attitude is a must for this role. Must be a quick learner. Prior experience in Jira & application support is a must.

GENERAL DUTIES & RESPONSIBILITIES Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. Updates customer information and ensures accurate entry of contact information. Meets standards of job, such as quality standards, adherence to schedule and average handle time. May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer. Other related duties assigned as needed.EDUCATION REQUIREMENTSHigh school diploma or GEDGENERAL KNOWLEDGE, SKILLS & ABILITIES Knowledge of the company s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environmentFIS JOB LEVEL DESCRIPTIONDeveloping support role. Moderate skills with high level of proficiency. Responds to a high volume of inquiries about FIS s products and services. Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise. Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience. Typically requires two or more years of experience in a call center or customer service-related job in a service industry. One or more years financial services experience is preferable.

Department Service Operations Employment Type Permanent - Full Time Location Pune, India Workplace type Onsite Key Responsibilities About ParentPay Group ParentPay Group brings together eleven brands that drive development in EdTech. As Europes largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning.

You will be responsible for developing sales opportunities with potential retail channel partners. This includes following up on sales leads by providing sales quotations and supporting product datasheets to improve the knowledge and confidence of channel partners. You must be capable of conducting product training demonstrations and maintaining strong relationships with channel partners. Additionally, you will be required to perform market analysis to assess sales performance and provide reports to management. To be considered for this role, you should hold a Graduate degree and have a minimum of 1-3 years of experience in selling consumer electronic products through retail, direct sales, or channel sales. An interest in understanding the technical features of new electronic products is essential, along with excellent communication skills for product demonstrations and training sessions. Join our team at VIP Pipes Pvt. Ltd. (Crown Pipes) and be a part of a dynamic work environment. This is a full-time position with benefits including Provident Fund. The work schedule is during day shifts, with the requirement to work in person at the designated location. If you are enthusiastic about sales, product training, and building strong partnerships, we encourage you to apply for this exciting opportunity. Kindly reach out to Sakshi Singh Jadoun, HR Executive, at sakshi.singh@vippipes.com for further details. Visit www.vippipes.com to learn more about our company and the services we offer.,

Who we are At Twilio, we re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio s next Technical Support Expert 2 About the job This position is needed for you to join the Support team and provide excellent technical support to users of the Email platform. Wearing the customer s shoes is one of the core values of our company and excellent Support is what our customers have come to expect and love about Twilio. If you are a technically savvy individual who enjoys mentoring and raising the bar, and is also customer-focused with excellent communication skills, keep reading! Responsibilities In this role, you ll: Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat. Assess the nature of product or service issues and resolve a variety of complex support problems. Log customer interactions and tag/categorize issues accordingly. Resolve a monthly volume of tickets consistent Be the point of escalation for middle complex issues within support, and escalate to Product and Engineering teams as necessary. Identify ways to improve existing processes and procedures. Mentor newer members of the Customer Support team with customer issues. Contribute content to knowledge base to support team and customer enablement Ensure Support SLAs and CSAT goals are consistently met and ticket queues are well managed Other duties as required Incident report and Oncall Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path, dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 3+ years experience in a client-facing customer/technical support role, supporting Email, Communications, SaaS or related technologies A demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback Experience communicating complex technical issues to both technical and non-technical audiences via phone or email Strong, creative problem solving skills Quick learner, willing to take initiative, and has great follow through A demonstrated ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency A high-energy, optimistic outlook and positive attitude An empathetic approach to troubleshooting and customer service A demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs Accountability - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that theyre involved in Self Motivation - Motivated to do or achieve something because of ones own enthusiasm or interest, without needing pressure from others Focus - Achieve what they set out to do before launching new initiatives. Complete company-linked goals and tasks, not simply to be busy and active Experience with the following: Willing to work from 6.30 AM to 3.30 PM IST Hrs shift. Desired: Reading/Debugging HTML (a plus) SQL (a plus) Experience with SFDC, QuickBooks, Zuora or other financial management software and financial principles a plus for some roles (Billing) Postman or other APIs client Location This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if youre ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isnt what youre looking for, please consider other open positions . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Application Support Engineer Hyderabad, India Hybrid Save job Job ID: 17501 Date posted: July 23 2025 Category: Technology Job Level: Senior Officer Application Support Engineer ABOUT US: We are Alter Domus. Meaning The Other House in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about life at Alter Domus at careers.alterdomus.com Alter Domus is currently seeking an Application Support Engineer to join our team. This is a highly visible position that will require daily interaction with business users to provide support for troubleshooting and resolving issues, handling ad hoc service requests, and managing releases. You will work closely with our Engineering and Product Teams to deliver best-in-class support to our growing user base. This is a unique opportunity to participate in a stable and fast-growing business which has a demonstrated track record of career advancement and rewarding talent. Responsibilities: Provide Level 1 & 2 support, including problem replication, documentation, triage, and resolution of issues. Adhere to established Service Level Agreements (SLAs) for response and resolution times, ensuring timely and effective support for all user inquiries and issues. Serve as the primary point of contact for Saas users, Service Delivery and Onboarding teams regarding support needs. Utilize ServiceNow to monitor the support queue and document all product support issues raised. Perform high level and detailed data analysis of financial data from private equity clients from a variety of sources, including General Ledger systems, Excel spreadsheets, and proprietary or legacy systems and aligning to the CapAssure data formats and database structures. Be part of a global and dynamics Applications Services team. Collaborate with software development team to research and identify permanent solutions to recurring issues. Understand underlying data models in the system to troubleshoot and track down anomalies/issues. Execute, maintain, and enhance existing SQL queries for everyday system configuration requirements across various client deliverables within the product pipeline. Ensure all issues are properly logged and provide prompt and clear feedback on error resolutions. Maintain and update technical knowledge documentation. Exhibit a customer-oriented attitude; our associates understand that putting customers first is part of the team s DNA. Demonstrate the ability to progress your technical and business skills. Provide accurate and timely resolution of issues, escalating when necessary. Occasionally participate in the resolution of high-severity issues that arise outside of normal business hours, as needed. Escalate and communicate outage notifications in a timely manner to internal users. Seek opportunities to learn, automate, document, share, educate, and improve processes where appropriate. Work closely with application and infrastructure teams to stay informed of changes that could affect site functionality and viability. YOUR PROFILE: What we ll look for on your CV: Bachelor s in Computer Science, Engineering, or a related field, or equivalent work experience. Experience in the Financial Services industry is highly desirable. 3+ years of proved experience in supporting software applications (ideally in the finance sector). Experience with Service Now or any ticketing tool, writing and executing SQL queries against relational databases. Proficient in Python, PowerShell, and SSRS. Experience working with JSON data structures. Experience working with Service-Now. Excellent academic background with strong critical thinking, communication, and collaboration skills. Highly analytical with strong problem-solving abilities. Proficiency in English (verbal and written). Strong experience with Microsoft SQL Server, including SQL and stored procedures. Bonus Skills/Experience: Familiarity with C#, ASP.NET/MVC, HTML, JavaScript, CSS, .NET 4.5 or later. Experience debugging software in an integrated development environment. Familiarity with Redmine, Jira, or other modern project/issue management systems. General understanding of object-oriented programming. Knowledge of SQL query optimization techniques and indexing strategies to enhance database performance. WHAT WE OFFER: We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, birthday leave Continuous mentoring along your career progression Active sports, events and social committees across our offices Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location Equity in every sense of the word: We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative. We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. (Alter Domus Privacy notice can be reviewed via Alter Domus webpage: ) #LI-HYBRID Save job Share this job Hyderabad, India Jul. 23, 2025 Hyderabad, India May. 20, 2025 Hyderabad, India Jul. 22, 2025 No previously viewed jobs Our stories Amanda Donohue, Senior Manager, Cork Think ahead to five years time and where you would like to see yourself. That s what I did and Alter Domus offered me the right path. Aristidis Halikias, Managing Director, Chicago Many might think that the financial services industry is primarily numbers and math, but I believe we are a people business. The people at Alter Domus make it what it is, and we have some of the best in the entire industry. Carla Walmsley, Senior Manager, Jersey Alter Domus were fully supportive through my studying path, providing study support in the way of study fees and study leave, as well as some flexible working towards nearer each exam to help me manage with work/life (and exam!) balance. Shania Galea, Corporate Services Officer, Malta As a junior, I learn a lot from all colleagues around me. In addition, the AD Academy keeps on providing us with all the training we need. Join our talent community Already a member? Log in here Email Address First Name Last Name Country Code Phone Number Upload your CV/Resume below Remove Interested In Please select a category or location option. Click Add to create your job alert. Job Category Location Opt-in Promotion

Are you curious, motivated, and thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team : The GDO Wealth IT is a growing team in India and primarily provides Automation and IT support to FIS Wealth Solutions Business. You will be part of the team which works on Development and Support for Wealth Outsourcing (BPaas) clients What you will be doing : Supporting user queries and tickets on trust accounting system using SQL Troubleshooting issues with Access Databases Complex issue triage, investigation, and coordination to closure Monitoring jobs and feeds Involvement and owning of releases and upgrades Implement production changes May Develop and implement solutions that require analysis and research. Works on small to large, complex projects that require increased skill in business modeling and requirements definition, multiple products/services, and one or more technical environments. Plans, performs, and implements process improvement initiatives Responsible for most complex business and systems process analysis, design and simulation. Other related duties assigned as needed. What you bring : 6-8 years Experience Experience of supporting applications having financial data Experience of handling user queries and problem solving Willingness to learn new technologies Hands-on experience of Microsoft SQL Server, creating queries and stored procedures Proficiency in Microsoft Access Mandatory Advanced Excel Skills (VBA, Macros, etc.) Required Experience with Job scheduling tools Preferred Proficiency in Python Preferred Qualifications Degree or equivalent. Competencies Excellent oral and written communication and articulation skills; Time Management & Prioritization Skill; Strong interpersonal skills & customer orientation and an unwavering commitment to service quality; Strong research and analytical skills and attention to detail; Collaborative Collaborate with different groups and complete the assigned task; Attention to detail Understand customer requirement in detail and process per procedure; Organized approach manage and adapt priorities according to client and business requirements; Team Player- Be part of a global team. What we offer you: At FIS, you can learn, grow and make an impact in your career. Our benefits include: Flexible and creative work environment Diverse and collaborative atmosphere Professional and personal development resources Opportunities to volunteer and support charities Competitive salary and benefits

TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good. As Vendor Manager, you will establish and maintain our organization s relationships with vendors and contractors. You will actively be in involved in all aspects of vendor management and work closely with our Product Support team to ensure proper staffing levels to support our customers in the Telecommunications local and access order management activities. What You ll Bring: Experience managing vendor relationships and/resolution of issues in a cross functional environment preferred Detailed understanding of contract terms, monitoring activities, and required due diligence Ability to communicate and articulate vendor performance issues and items to appropriate parties both internally and externally Ability to work in fast paced environment using analytical and problem-solving skills to support our vendor and internal teams. Self-Motivated and curious Time Management and ability to prioritize work effectively Experience of global delivery with offshore and onshore virtual team model Technical proficiency with Microsoft application including the ability to format and query for reports. Impact Youll Make: Impact You ll Make: Assists with the development and execution of key vendor risk management activities Collaborate with Product Support and Procurement for renewals and changes to existing agreements Audit and Approve monthly invoices ensure appropriate stakeholders are informed of changes and dispute any inaccuracies. Oversee vendor requests for access when onboarding new team members Track supplier performance, service levels, and key metrics Jointly develop staffing forecast as volumes fluctuate Coordinate appropriate teams to resolve system issues This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Advisor, Customer Support Operations

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The MI analyst defines and develops jointly with clients the global MI strategy and coordinates production of reporting. They ensures that data is flowing across the countries in scope to deliver high quality management information and analytics to the regional account managers and global account manager/director so that they can draw conclusions and provide advice to clients global and regional category leads. What You ll do on a Typical Day: Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation Provides extensive consultation with internal and external end users of the MI reporting tools on product usage and functionality. Makes effective recommendations to product end users regarding which reports best correspond to the client s requirements and needs Production of standard travel MI data reporting (recurring/ad-hoc - local, regional and global) using data from Amex GBT internal reporting platforms Analyze reports and identify trends and their client impact Set up the globalization of all reporting and establish process to field questions of and for all data to drive improvement Support account managers in preparation for monthly meetings and reviews with the client regarding MI aspects Create formatting and recommendations for hierarchy based reports Establish new and current local region reporting Lead global data projects Provide strategic collaboration and support to clients and Amex GBT teams around reporting requirements and global mapping Oversight of the delivered recommendations to support MI initiatives Adheres to a Statement of Work that is outcome and results oriented with SLAs and clear expectations on deliverables and commitments Maintain expected productivity and customer satisfaction goals What We re looking for: Need go-getters who are energetic, curious and creative Bachelor s degree with 3+ years of relevant work experience on reporting and analytics. Candidates with prior knowledge and experience of working on travel data\industry will be preferred Strong organization, analytical and problem solving skills Expert in MS Office Suite, specifically Excel. SQL knowledge will be a plus Good knowledge in data visualization solutions including Tableau will be preferred Good communication & social skills, listening ability and written presentation skills Highly client-focused with the ability to demonstrate attention to detail and focus on quality Ability to develop and implement strategies to improve the customer experience Teammate, Flexibility/ability to adapt in a dynamic environment and committed to organization goals Willingness to work flexible hours, including those needed to support customers in other regions. Excellent time management skills required including ability to set priorities and work in a fast paced, multi-project environment Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!

ICE is seeking a Business Analyst to support the market surveillance technology used by its derivative exchanges This is an exciting opportunity to join ICE and work within its exchanges business; the successful candidate will be a pivotal and noteworthy intermediary between business and technology and will have unrivaled transparency into the fundamentals of both domains The individual will also be responsible for traditional business analyst activities, such as eliciting business and product requirements to then produce system requirements including functional specifications, use-cases, and logical flow modeling The Business Analyst s role is vital in the creation and ongoing ownership of documentation for our Development and Quality Assurance teams to efficiently undertake their responsibilities; as such, the successful candidate will be expected to become a subject matter expert on market surveillance technology, assisting in all facets of the SDLC whilst interacting with and supporting end users Responsibilities Engage and work with stakeholders to understand their processes and requirements Provide end users with product support to facilitate their daily activities and responsibilities; where necessary, prepare and provide training sessions and presentations Work independently to create documentation and original content resource material, with a particular focus on Business Requirement Documents (BRDs), Functional Requirement Documents / Specifications (FRDs/FRSs) Extract and analyze data using several tools (ServiceNow, Excel, Python, Splunk, SQL, etc ) Gather data and perform analysis in a timely manner and verify the accuracy of results Transform data analysis into information for broad audience consumption, including stakeholders and senior management, leveraging appropriate visualization and presentation techniques to drive decisions Assist Project Management with prioritization and tracking the implementation of system requirements Assist Development and QA as a SME on market surveillance technology Assist Product Management with roadmaps, initiatives, and vendor engagement Assist Operations with incident management, resolution, and root cause analysis Adhere to company cybersecurity and global policies; protect confidential customer information and the company s intellectual property Understand how the ICE markets, systems and technologies work Occasionally assist in end user support activities (account administration, incident management and root cause analysis, and creating and maintaining business application / end user resources) Study new technology and remain technically current Knowledge and Experience Bachelor s Degree in Business Development, Economics, Finance, Mathematics, or related discipline Must possess excellent written and oral communication skills Must be results-oriented and self-motivated Must possess a good working knowledge of software testing and building high quality software Must be proficient in the use of Microsoft Office (Word, Excel, PowerPoint, and Visio) Technical and functional business writing skills required Detail-oriented with demonstrated ability to write unambiguous requirements that do not imply design Ability to effectively facilitate requirements gathering sessions, reviews and issue resolution involving multiple stakeholders Demonstrates strong technical aptitude and understanding of how technologies impact delivery Software product development, business analysis, quality assurance, or related experience highly preferable Familiarity with Jira and Confluence preferable

Responsibilities Responsible for providing technical software support to customers in the areas of SDx/ SmartPlant Foundation and related applications. With proper guidance, Responsible for communicating with Customers regularly and manage their expectations for the various issues raised by them. Responsible to up to date in smart plant technologies and guide customer in right direction Responsible to investigate the root cause for the issues raised by customers and provide solution/ workaround Responsible for raising AZDO items for software bugs Responsible for testing any fixes provided by development team Skills Required: Good logical and analytical skills Good reasoning skills Good communication skills Good problem-solving skills Effective in a team environment as well as working independently Education / Qualifications B.Tech/ M.Tech in Mechanical Engineering