PRODUCT SUPPORT EXECUTIVE

Role Overview: As a Product Support Executive, your main responsibility will be to serve as the initial point of contact for customers who need assistance with our products. You will play a crucial role in delivering outstanding customer service by identifying and resolving product-related issues to ensure customer satisfaction. To excel in this role, you will need to possess a solid grasp of the product features and demonstrate exceptional communication skills. Key Responsibilities: - Serve as the primary point of contact for customers seeking assistance with the company's products - Troubleshoot product issues efficiently and effectively - Ensure high levels of customer satisfaction through timely and accurate resolution of customer queries - Utilize your strong understanding of product features to provide comprehensive support to customers - Collaborate with other team members to address complex customer issues and escalate when necessary Qualifications Required: - Educational background in B-Tech or B.Sc - Proficiency in MS Office Word and Excel - Excellent verbal and written communication skills (Note: Location of the job is in Bhubaneswar, Odisha),