582 Product Planning Jobs - Page 7

About The Role Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Must have:oHospitality skills Hands on / process / functional knowledge by virtue of either having worked at a hotel / hospitality / aviation / travel company or worked on a project in any of such industry sub-segments (Hotel, Resort, Cruise, Online Travel Agency, Tour Operator, Airline, Airport, Car Rental, Tourism, Travel Services) Minimum 2 yearsoCollaboration skills Excellent project management & coordination skills demonstrated experience working directly with external & internal global stakeholdersoCommunication skills Excellent spoken & written proficiency in English language demonstrated experience working directly with external & internal global stakeholdersShould have (any one):oData skills hands-on experience working on any data skill in migration / transformation related project Minimum 2 yearsoAnalysis / Functional skills relevant, strong, direct working experience with clients as a functional consultant / business analyst / systems analyst Minimum 2 yearsoChange management experience of directly managing / being deeply engaged in any major business transformation program Minimum 2 yearsoExperience with any application transformation project as a business analyst / developer / tester / any role Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Summary The Business Development Manager plays a pivotal role in driving growth by managing the new product launch process for Western Europe and Australia/New Zealand, ensuring timely and successful market entry. This involves conducting comprehensive analysis and forecasting to identify new product opportunities that align with market trends and business goals. The Business Development Manager is responsible for overseeing portfolio management, balancing existing and new products to optimize performance and profitability. Additionally, the BDM supports third-party vendor management, coordinating with external partners to ensure smooth operations. The role also encompasses business intelligence, gathering and analyzing market data to inform strategic decisions and enhance competitive positioning. Areas of Responsibility New products launch-planning Update New Products business cases in consultation with sales/marketing teams and submit to corporate/ third party. Project management to ensure successful launches Participate in monthly telecoms with global launch team and follow up on action items New products opportunities analysis and forecasting Analyze inhouse and third party new products opportunities . Prepare forecasts Work with corporate to introduce products into R&D development Support periodic review of forecast for existing portfolio - every 6 months 3. Third party vendor management support Manage third party products post agreement signing till launch Administrative / project management support 4. Business Intelligence support Gathering business intelligence regarding market and new products Travel Estimate 1-2 times a year to Europe. 2-3 times a year within India Job Scope Internal Interactions (within the organization) Relevant departments for launch planning (NPI, RA, QA, BD, IP, SGO, API, Procurement) Country commercial teams Corporate BD teams External Interactions (outside the organization) In licensing and out licensing companies Geographical Scope WEU and ANZ Financial Accountability (cost/revenue with exclusive authority) Job Requirements Educational Qualification Degree in Pharmaceutical / Science background MBA (preferred) Specific Certification Skills Planning and prioritizing complex tasks Computer and excel skills Ability to work with different functions Communication and persuasion skills Team work Cross-cultural awareness Product development process Fluency in English Experience in pharmaceutical industry Experience 8-10 years experience in pharmaceutical product planning / project management / business development Experience in coordinating with various stake holders in corporate environment

About The Role Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Spanish - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CareCustomer Service ManagementCustomer Support Operations Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

We are looking for a Manager, Product Operations to lead the Amazon Music Product Operations team in Bangalore. In this role you will lead a team Operations Program Managers to be the bridge the between customers and the Amazon Music product teams across key areas. You will develop and manage the process for monitoring customer You will ensure product roadmaps meet the most critical needs of our customers and effectively address quality issues. A successful candidate will be analytical and detail oriented, capable of distilling customer insights from a broad and complex set of data. You are a problem solver that can effectively manage ambiguity, capable of working cross functionality to deliver results. You are comfortable with technically complex subject matter and are able to communicate effectively on technical subjects. Manage team of Product Operations Managers including regularly coaching and mentoring Create team goals, aligning with cross functional stakeholders, measure and report on progress Create and implement the process for monitoring customer feedback channels and analyzing and synthesizing data to provide actionable insights for product teams to inform product planning Create reports and dashboards to effectively communicate insights and analysis Develop and drive mechanisms to effectively route customer issues to the correct owners and ensure they are quickly addressed Earn trust and build effective cross functional relationships with product, engineering, design, QA and BI stakeholders Identify opportunities to streamline and standardize feedback gathering and analysis processes Look for and identify opportunities including the use of AI and machine learning to streamline and standardize feedback gathering and analysis processes 3+ years of team management experience 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of delivering cross functional projects experience Experience defining program requirements and using data and metrics to determine improvements Experience implementing repeatable processes and driving automation or standardization Experience in data mining, data management, reporting, and SQL queries

We are looking for a Product Operations Manager to join the Amazon Music Product Operations team in Bangalore. In this role you will be the bridge between customers and the Amazon Music product teams across key areas. You will ensure product roadmaps meet the most critical needs of our customers and effectively address quality issues. A successful candidate will be analytical and detail oriented, capable of distilling customer insights from a broad and complex set of data. You are a problem solver that can effectively manage ambiguity, capable of working cross functionality to deliver results. You are comfortable with technically complex subject matter and are able to communicate effectively on technical subjects. Develop deep product and technical subject matter expertise in key areas of the Amazon Music service Monitor customer feedback channels and analyze and synthesize data to provide actionable insights for product teams to inform product planning Use AI and automated tools to optimize efficiency and improve the quality of outputs Work cross-functionally across product, engineering, design, QA and BI stakeholders to ensure customer issues are routed to the correct teams and track progress towards addressing them along with other key quality metrics Maintain and help groom backlogs of quality related features and bug fixes Support product teams launching new features and experiments by driving dogfooding and beta testing, aggregating feedback and reporting results Look for and identify opportunities to streamline and standardize feedback gathering and analysis processes. 2+ years of program or project management experience Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write clear and detailed requirement document

The Alexa Smart Home team is looking for a passionate, results-oriented Technical Program Manager who will be responsible for delivering engaging and innovative smart home features for our customers. Do you enjoy the challenge and ownership that comes from driving complex, cross-functional and cross-organizational projects? Are you equally comfortable digging into business requirements, product planning, and drilling into technical architecture and design? This job may be for you! This role requires hands-on project management skills, deep technical expertise, and excellent leadership skills. You will be responsible for collecting requirements from internal and external customers, driving projects from design to release, and managing the production launch. In this role, you will: Work with engineers and technical leaders to identify best practices for building resilient systems Develop and maintain strong working relationships with technical and non-technical teams and stakeholders Drive effective cross-functional teamwork, communication, collaboration, and commitments across multiple disparate groups with competing priorities Participate in and support system design Own successful delivery of large, impactful, and highly cross-functional program initiatives while simultaneously tracking a set of smaller projects Lead and contribute to weekly, monthly and quarterly business reviews, able to create, maintain and disseminate clear and concise program updates to stakeholders across multiple organizations Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints Collaborate with business stakeholders to develop program and product requirements A day in the life You will work with product and partner stakeholders to define customer facing features. Youll manage feature delivery from end to end by guiding product, engineering, QA and partners. Youll dive into customer experience, requirements, engineering plans. Youll guide the product, engineering, science and operations teams to develop experiences at the edge, in the cloud, and integrate them into consumer services. 5+ years of working directly with engineering teams experience 2+ years of technical product or program management experience 2+ years of software development experience 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience Experience managing programs across cross functional teams, building processes and coordinating release schedules 3+ years of working directly with engineering teams experience

Role & responsibilities : 7th floor, IBM D4 Manyata, Bangalore , Hybrid mode of working ( work from office for 3 days ) NPM (new product manager) role works directly with their Brand NPM (brand new product manager) and is responsible to support the enablement of software products in various systems to ensure products can be ordered and delivered to customers. We are seeking a detail-oriented and technically proficient professional with strong analytical thinking and problem-solving abilities. The ideal candidate will have excellent communication skills, effectively manage time and priorities, and thrive in a collaborative team environment. A customer-centric mindset is essential, ensuring high-quality service and solutions. Employees should be preferably from F&O business unit. Analytical Thinking Problem-Solving Ability Time Management & Prioritization Customer-Centric Approach Willing to work in rotational shifts (days, evenings and nights) Previous experience in a similar role is preferred, however this is not essential if the successful candidate can demonstrate the majority of the above key attributes" Preferred candidate profile

Person would be responsible for developing and executing the product roadmap for the Professional Clearing Member business in alignment with the overall banks strategy, ensuring profitable growth and market share expansion. He would be the owner of product right from ideation, creation, running pass through legal, compliance, risk, operations, technology team etc., rolling it out and drive the numbers along with sales team. Most of the products are digital in nature hence person needs to be logical and tech savvy. Product Ownership: Take end-to-end ownership of the PCM product line, from conceptualization to delivery, including ongoing enhancements and upgrades. Develop clear product definitions, guidelines, and policies to ensure operational excellence. Client Engagement: Collaborate with sales teams to support existing and potential clients, ensuring customer satisfaction, timely resolutions of issues, and identifying opportunities to cross-sell other bank products. Process Improvement: Drive operational efficiency by refining processes for clearing, settlement, and risk management. Ensure adherence to regulatory standards and support the development of best practices. Regulatory Compliance: Liaise with regulatory bodies such as SEBI, exchanges, and clearing corporations to ensure the product meets all legal and compliance requirements. Manage audits, inspections, and filings with regulatory authorities as required. Risk Mitigation: Identify risks in PCM operations and take proactive steps to mitigate these risks. Work closely with risk, compliance, and legal teams to ensure effective risk controls are in place for all clearing activities.

The Group You ll Be A Part Of [GOPS][SPARES PLANNING][CENTRAL CUSTOMER PLANNING] The Impact You ll Make In the role of a Customer/Regional Planning Manager, you will provide functional leadership to a central regional planning team and work with lam internal customers and our end customers spread across 7 regions worldwide. You will work in the areas related to Operations, Service Parts Planning, demand planning, Forecasting, inventory Management, New Product Planning & Customer Escalations handling in Planning Operations What You ll Do Lead a team of central customer planners Strong Data Analytics Skills to source and extract data from information systems for effective decision making Should drive planning strategies to meet Customer Service level commitments and support business continuity Monitor and Shift the service/inventory exchange curve with optimal demand/supply planning. Reduce the time to match demand and supply. Collaborate more closely with customers and suppliers and internal partners to rapidly share information, irrespective of time zones. Use appropriate process controls, leading indicators and measurement systems to drive action. Seek to eliminate waste in processes and then automate those processes. Collaborate on Process improvements within 4 key areas: Customer interface, Planning Execution, Network Design, Supplier Interface. Effectively Manage Part Transitions Effective Material Shortage Management and Optimal Inventory Management during Peaks/Valleys of Business cycle Develop synergy with various departments and promote effective co-ordination with the team members Report & present weekly, monthly and quarterly reports, including KPI s (Key Performance Indicators) and Operational Metrics Supports Annual Operating Plan initiatives for customer planning and is actively involved in continuous improvement efforts. Recruit, assimilate, coach new planning members in accordance with LAM guidelines & policies Who We re Looking For Years of Experience: Minimum 12 to 15 years of relative experience Job Experience: Minimum 3 to 5 years of supervisory experience in multinational high technology corporation in the areas related to Operations, Service Parts Planning, demand planning, Forecasting, inventory Management, New Product Planning & Customer Escalations handling in Planning Operations. Educational: Bachelor s degree in Engineering with MBA/PGDM (Supply Chain/Operations) Preferred Qualifications Effective team handling and people management experience with coaching and mentoring skills Experience on Service Parts Management (SPM) Tool or any other planning tools preferred Strong analytical, problem solving and system skills Candidate should have strong interpersonal skills and work under minimal supervision to drive projects High energy, strong work ethic, adaptive, able to meet tight deadlines Proven ability and skill set to analyze, document and improve business processes with sustained results Excellent verbal and written communication skills, able to communicate cross-functionally Knowledge of Planning, Inventory management, Customer Management and Lean Manufacturing techniques Our Commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Companys intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. On-site Flex you ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. Virtual Flex you ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

We are seeking a detail-oriented and strategic Assistant Manager, Products to support the product management team in developing, launching, and optimizing products. The ideal candidate will assist in market research, product planning, and cross-functional coordination to ensure product success.

Opportunity: PhonePe is on a mission to change the landscape of digital payments and financial services in India. On this mission, we are committed to hiring the best while creating an environment of equal opportunity and empowerment. As a Product Manager at PhonePe, you will own and drive the roadmap for our platform and user centric products. You will work with other pod members and a diverse set of stakeholders towards a collective set of objectives. We work on complex technology, scale while iterating quickly and have a bias for impact in everything we do. As a Product Manager, you will: Identify holistic problem statements and distill it into meaningful scope of problems for technology to solve at scale Write detailed product specifications that allow for prioritization and efficient development including use cases and mocks. Craft product objectives at a feature and draft a solid, quarterly product roadmap Evangelize and influence stakeholders on priority and impact using strong data points Identify and resolve blockers for the by negotiating with the right owners and stakeholders Drive communication and product cadences across cross-functional teams Have a point of view on aspects of product operations, design and marketability What we look for: Excellent verbal and written communication skills At Least 2 years of experience in Product / Platform building and development Analytical and data driven with the ability to to derive action and make decisions based on large data sets. Is a problem solver and has bias for impact. Comfortable with complex technology, analytics and operating models Comfortable working with multiple stakeholders and teams spread across different locations Proactive in seeking inputs, feedback and looping it back into the product roadmap PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

: Job TitleProduct Manager Investments Product Manager LocationMumbai, India Corporate Title AVP Role Description This role also involves managing relationships with business partners, AMCs, and third-party product providers ideating on product opportunities and building robust client centric portfolios and driving digital growth of transactions with enhancement of processes and platforms. Key objective will be to strengthen DPM & AIFs product suite. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Manage Investment portfolio with focus on Third party DPMs & AIFs Regularly interact with AMCs/Product Manufacturers for enhancing the product suite NPA for DPM and AIFs - Perform due diligence of the product, liaison with DCO, Legal and Compliance teams for onboarding Monitor the risks of the approved DPM & AIFS Monitoring - Detailed reporting on client portfolio to enhance client experiences. Ensure the implementation of appropriate systems and operational procedures to support sales, Track MIS and profitability. Work closely with Investments Operations team for enhancing both online and offline processes Asset Managers Relationship management Drive relationships with product manufacturers and ensure new products negotiations and terms discussions. Manage commercial relations with AMC Partners, Vendors and various external stakeholders. Coverage Support Conduct and Coordinate trainings on DPM & AIFs . Conduct client engagement events / roadshows. Budgeting and monitoring of Third party / DPM/ AIFs business target setting. Run campaigns and assist in Investor education programs. Managerial & leadership responsibilities Self-starter Management Reporting Analysis of various MIS Presentations for Review of the business with Product committee AUM Analysis for review of Product portfolio Compliance Implementing changes and controls in system. Compliance of Audit and regulatory guidelines Your skills and experience Education | Certification (Recommended): GraduationBachelors in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management/ any other. Post-graduationMBA/PGDM Preferred. Experience 10 years plus in Banking/ Wealth Management / AMC How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

As a Junior Product Specialist at Datazoic, you will be the bridge between our clients' needs and our product offerings. In this role, you will work closely with internal teams to ensure optimal product delivery and customer satisfaction. This position offers a unique opportunity to gain hands-on experience and develop expertise in product management. Key Responsibilities Product Knowledge: Immerse yourself in our business domain and products. Develop a deep understanding of how our solutions address customer challenges and stay updated on product features and benefits. Customer Support: Serve as a key resource for customers and internal teams by handling product-related inquiries, troubleshooting issues, and collecting valuable feedback. Act as an escalation point beyond the service desk team. Product Development: Collaborate with the Product Management team to refine and enhance products. Assist in drafting product specifications, coordinating testing phases, and evaluating product performance. Documentation: Contribute to the creation and maintenance of comprehensive product documentation, including user guides, technical specifications, and training materials. Cross-functional Collaboration: Work effectively with departments such as Quality Assurance, Product Development, Customer Success, and the Service Desk team to ensure seamless product launches and alignment across functions Qualifications Education: MBA with a specialized in Business Analysis or Finance preferred with 1-3 years of experience as a Business Analyst/ Product specialist. Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Basic knowledge of product management principles is advantageous. Communication: Exceptional written and verbal communication skills, with the ability to articulate complex information clearly and effectively. Work Environment: Willingness to work from the office and collaborate closely with team members on-site.

Associate Manager - Biovia, Appian and PowerApps The Opportunity Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the worlds greatest health threats. Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company s IT operating model, Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Centre helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres. Role Overview We are seeking a motivated Low Code Developer with expertise in Appian, PowerApps, and Biovia Pipeline Pilot to deliver high-quality implementations that automate business workflows and enhance efficiency across various business processes. The ideal candidate will leverage these platforms to create innovative solutions that meet our clients needs. What will you do in this role Design, develop, modify, integrate, test, deploy, and support enterprise-level applications using Appian, PowerApps, and Biovia Pipeline Pilot. Translate business process requirements into functional prototypes and effective solutions. Identify and escalate risks or blockers promptly, ensuring thorough documentation and communication to prevent project delays. Deliver projects utilizing Agile development methodologies. Work within a matrix organizational structure, reporting to both the functional manager and the Product manager. Participate in Product planning, execution, and delivery, ensuring alignment with both functional and Product goals. What should you have B.S. or M.S. in Computer Science, Engineering, or a related technical field. Minimum of two or more (2-3) years of experience in low code development, specifically with Appian, PowerApps, and Biovia Pipeline Pilot. Proven ability to write Appian SAIL expressions and develop PowerApps applications (beyond basic drag-and-drop functionality). Experience with Biovia Pipeline Pilot for data integration and analysis. Appian Certified Associate Developer certification is preferred. At least one (1) year of experience with Agile (Scrum) software development. Strong understanding of Appian, PowerApps, and Biovia Pipeline Pilot functional concepts. Familiarity with Agile principles, including key terms and ceremonies. Ability to interpret, analyze, and communicate business requirements effectively. Excellent communication skills, ensuring clarity in understanding and being understood. Strong multitasking abilities, with a capacity to adapt in a dynamic data environment. Knowledge of database management systems, such as Oracle, MySQL, Microsoft SQL Server, etc. Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation. Who we are What we look for #HYDIT2025 Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Required Skills: Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, Systems Integration, Testing Preferred Skills: Job Posting End Date: 09/9/2025 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: French - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR offering/portfolio and consists in managing, providing support or interacting with any of the following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. Solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policies and holders/clients/ third party queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur. What are we looking for General requirementsUpdate and maintain various systems/tools per standard process documentation Execute transactions with minimal direction, enter data and retrieve information from group specific system (new employees initially require supervision / support) Audit own data entry for accuracy and applying the necessary correctionsConduct data verification to ensure the required resultRespond to various requests for information, as needed. Escalate to supervisor as appropriate File, archive and retrieve documents (paper-based and electronic) using filing standards Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for grammar, syntax, and punctuation to ensure professional and ethical communication.Controls the work edited by team members for grammar, syntax, and punctuation, to ensure professional and ethical communication.Respond to information requests by searching, summarizing research results and compiling in requested format Follow established policies, procedures and methods Participate in process improvement initiatives or special projects as assigned Meet established goals and objectives. EXPERTISE:Process KnowledgeExpected to be knowledgeable about own work (responsibilities and metrics) and the work performed by their immediate teamDECISION MAKING:Impact & Risk:Typically receives direction and feedback from their supervisor or specialist colleague on setting priorities or assigning and managing tasks on a weekly/monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work and immediate teamAuthority:Responsible for decisions made about their own work and may contribute to their immediate team s decisionsSCOPE:Problem Solving:Expected to provide solutions to own problems and for those of their immediate teamComplexity:Provided guidance and instructions to help them complete complex activities.Expected to complete tasks according to procedure.Span:Breadth of responsibilities extends to own and team s projects/work efforts. COLLABORATION Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

ProdZen is looking for Product Analyst to join our dynamic team and embark on a rewarding career journey Collect, analyze, and interpret data to understand customer behavior, market trends, and competitive landscape Develop reports and dashboards to track key performance indicators and inform product decision-making Conduct market research to identify new opportunities and stay up-to-date on industry trends Collaborate with cross-functional teams, including product management, engineering, and design, to drive product development and launch Develop and maintain a deep understanding of target customers, their needs, and pain points Use data and insights to inform product roadmaps and prioritize product features Conduct customer interviews and surveys to gather feedback on product performance and gather insights on customer needs Monitor and analyze product performance to identify areas for improvement and optimize the product experience Communicate findings and recommendations to stakeholders and senior management to drive product strategy

Job title: Product Manager with Doctor degree Mandatory Interested Immediate Connect- 7892648654 (Call/wtsapp)24*7 Location: Bengaluru Type: Full-Time Preferred- Male Candidate Job Summary: We are looking for a dynamic and creative Team Lead-Product & Branding to drive product and marketing strategies to accelerate growth within the Baby Care portfolio. Collaborating with cross-functional teams, you will lead impactful campaigns, optimize digital content performance, and enhance relationships with healthcare professionals. Your strategic mindset and leadership will ensure alignment with market dynamics and strengthen brand positioning. Key Responsibilities:- Developed high-quality digital content, including brand advertisements, GIFs, and scientifically backed materials for in-clinic use, strengthening brand communication and customer trust. Conceptualized and executed impactful branding campaigns within the Baby Care portfolio, driving significant brand growth. Crafted comprehensive brand plans by incorporating market research and competitive analysis to ensure strategic alignment. Led sales execution and promotional activities to achieve and exceed revenue targets. Proposed and implemented innovative marketing strategies to optimize brand positioning and grow market share. Enhanced content performance by increasing click-through rates (CTR) and ensuring effective audience targeting through data-driven strategies. Implemented programmatic advertising strategies to optimize digital ad spend and audience targeting. Produced detailed in-clinic videos to support sales representatives and strengthen engagement with healthcare professionals. Launched new products within the Baby Care portfolio, driving brand growth and market expansion. Let me know if you'd like to tweak or further customize this JD for a specific role, audience, or job level! Qualifications & Skills:- Educational Qualification: Must be a qualified medical doctor (BDS,BAMS or equivalent). Experience: Minimum 2 years of relevant experience in baby care, healthcare, or the pharmaceutical industry. Skills: Strong understanding of baby care products and related market trends. Excellent communication and stakeholder management skills. Good communication skills for effective collaboration and presentations. Ability to lead cross-functional teams and deliver strategic brand initiatives. Data-driven mindset with proven ability to optimize content performance and digital campaigns.

Principal Purpose of Job: The Product Manager is responsible for driving the product vision, strategy, and execution to deliver maximum value to customers and stakeholders. This role involves close collaboration with clients, business teams, and IT to prioritize and manage the product backlog, ensure accurate requirements, and facilitate the delivery of high-quality solutions in an agile environment. Key Responsibilities: Ensure customer and stakeholder value is delivered by the product team. Collaborate with clients to develop new feature business cases. Manage and prioritize the product backlog by working with stakeholders for maximum efficiency. Evangelize and uphold agile practices and methodologies. Establish and ensure correct user story definition and acceptance criteria for the product backlog. Actively participate in release planning and contribute to PI planning. Prioritize backlog, define and decompose features and epics of the product into User Stories, and define acceptance criteria for Features. Attend all Product team events, Sprint Planning, and Sprint Demo for each team. Work directly with the delivery team to set clear expectations and to accept or reject deliverables. Facilitate cross-functional process gap analysis and recommend future state process enhancements to drive efficiency and quality improvements. Establish a product vision and roadmap to help position the organization for growth and scalability, effectively leveraging technology to drive automation and innovation. Work closely with Business Teams & other stakeholders to ensure requirements are well documented and meet the strategic objectives of the projects. Collaborate with the IT team to ensure solution architecture and workflow supports both the what and the how aspects of the work. Collaborate with Technical Product Owner/s and Technical Architect to continually mature the backlog, focusing on the profitability of the product (ROI). Work with Technical Product Owner/s to prioritize features and stories with external dependencies. Work effectively with others to remove delivery roadblocks. Escalate issues requiring executive attention promptly, supported by an objective assessment and recommendation. Identify risks and implement risk mitigation plans. Own end-user communication and training strategy on defined Products. Work with training development to ensure content effectively maps product capabilities to business process execution. Required Skills & Qualifications: Bachelor's degree is required. Proven ability to work creatively and analytically in a problem-solving environment. Analytical and strategic decision-making coupled with strong product planning and prioritization abilities. Very strong verbal and written communication skills. Experience using and/or creating JIRA, Rally, or VersionOne boards to track project scope.

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.The Service Delivery Sr Analyst is responsible for daily supervision of a team (e.g. delivery, process). They manage the workload of the team, may make work assignments, and have responsibility for developing team members. This job also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations. The job manages effective internal/external client relationships within a defined area of responsibility. Candidate who is good in email and chat process, who is good in typing is what is preferred hereResponsibilities/Authorities Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately May perform data entry or other client related tasks in various systems, as required Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner May perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases What are we looking for Act as subject matter expert for team members, peers and/or clients as assigned May act as a point of contact for senior client representativesAnticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to supervisor and assist other team leads with resolutions, as needed Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; execute implementation of improvements Required to direct work within clear budget guidelines Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the projects overtime needs Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables Assist with providing operational statistics and escalate operational issues to supervisor Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content May create annual team objectives with supervisor approval. Monitor and coach team to meet objectives May prepare, coordinate and conduct performance appraisals, and counsel employees on career and performance/disciplinary issues May participate, either voluntarily or through supervisors request, on task forces, process teams, committees and special projects Ensure completion of time and expense reports for self and team members per policies. Maintain accurate records for chargeable time to client projects Manage numerous, complex projects requiring high level capabilities with minimal supervision Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: German - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR offering/portfolio and consists in managing, providing support or interacting with any of the following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. Solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policies and holders/clients/ third party queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur. What are we looking for What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skills Open to working in rotational shifts as needed.Required to work from the office five days a week.EXPERTISE:Process KnowledgeExpected to be knowledgeable about own work (responsibilities and metrics) and the work performed by their immediate teamDECISION MAKING:Impact & Risk:Typically receives direction and feedback from their supervisor or specialist colleague on setting priorities or assigning and managing tasks on a weekly/monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work and immediate teamAuthority:Responsible for decisions made about their own work and may contribute to their immediate team s decisionsSCOPE:Problem Solving:Expected to provide solutions to own problems and for those of their immediate teamComplexity:Provided guidance and instructions to help them complete complex activities.Expected to complete tasks according to procedure.Span:Breadth of responsibilities extends to own and team s projects/work efforts. COLLABORATION Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The HR Service Delivery Analyst will provide the knowledge, expertise and guidance to manage the process and people efficiently. To ensure 100% accuracy in all the resolutions provided by the helpdesk. The Analyst is expected to answer all process related queries raised by Customer service Associate and the end user. Job Responsibilities / AuthoritiesManage and Inspire Team ResultsManage schedule adherence (For Self and Team) (Call boards, CUIC reports and Phone)Partner with Supervisor to provide Performance/Quality related counseling and coaching when appropriate to ensure Zero Escalations / ErrorsPerform RCA on service issues / complaintsAssist in handling customer calls when calls are in queue.Identify training needs for team and individuals through monitoring, escalations and desk reviews.Work with Supervisors to develop specific job aides as needs arise.Provide floor SupportReport results to managementMaintain BE related documents for the teamManage escalation callsWill need to be working on calls/emails as and when neededRecognize and reward positive behavior, results, etc.Motivate and inspire continuous improvementsRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.Unique Knowledge & Skill RequirementHands-on experience with Ticket tracking tools like SNOW, SIEBEL, WQM, ASKHRHands on knowledge in CISCO telephony managementHands on knowledge on ERP like SAP, Oracle, Peoplesoft or Success factorsWorking knowledge of payroll systems (e.g. Oracle, Kronos)Comfortable with Microsoft Office tools (Word, Excel, PowerPoint, outlook)Sound knowledge of US & UK Labor legislation LawsKnowledge of Applicant Tracking Systems like ATAS/Red Carpet/Taleo/WorkdayExcellent verbal and written communication skillsTyping speed 50 words per minute What are we looking for NAEducational ProfileAny graduate from Govt. recognized universitiesExperience ProfileHR domain experience is essential, with strong knowledge of HR processes, policies, and core functionsPrior international BPO work experience preferredPersonal AttributesStrong Customer Service and communication skills (both written & verbal). Ability to work in a fast paced, confidential, time sensitive environment and have excellent organizational and follow up skills. Prior call center experience a plusTechnically sound with the ability to navigate multiple systems to research, track and resolve issues. Ability to troubleshoot technologies available to users. Possess strong problem solving, conflict resolution and decision-making skills. High sense of urgency required. Ability to handle difficult situations with professionalism and sensitivity.Flexible to work night/rotational shifts and weekends.Ability to speak English fluently.Working Hours24 x 7 Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Collections Processing Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionManage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Ability to meet deadlines Ability to perform under pressureProblem-solving skills Detail orientationAbility to establish strong client relationshipFinance and AccountingExcelGood Communication skills both written and verbal Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Spanish - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do HR Service Delivery is a process under Talent & HR offering/portfolio and consists in managing, providing support or interacting with any of the following sub-processes:Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding ManagementRoles and Responsibilities:processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. demonstrates knowledge of processes and related systems to effectively perform their responsibilities. Solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.Job requirements:Solves situations related to policies and holders/clients/ third party queries with the help of specific HR proceduresEnsures the accuracy of the documents processed according to the norms / objectives set by the direct managerUpdate processes and procedures reflecting the acknowledged changesDevelops good client relationships and raises in time the risks related to client management / satisfaction Subject to regular local supervision of progress against results.Proactively performing preventive quality controls and taking corrective actions when errors occur. What are we looking for Process KnowledgeExpected to be knowledgeable about own work (responsibilities and metrics) and the work performed by their immediate teamDECISION MAKING:Impact & Risk:Typically receives direction and feedback from their supervisor or specialist colleague on setting priorities or assigning and managing tasks on a weekly/monthly basisExpected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisorInvolved in risk mitigation decisions for their own work and immediate teamAuthority:Responsible for decisions made about their own work and may contribute to their immediate team s decisionsSCOPE:Problem Solving:Expected to provide solutions to own problems and for those of their immediate teamComplexity:Provided guidance and instructions to help them complete complex activities.Expected to complete tasks according to procedure.Span:Breadth of responsibilities extends to own and team s projects/work efforts. COLLABORATION Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsWritten and verbal communicationResults orientation Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Role : Digital-Product Manager Job Location : Chennai Job Mode: Work from Office Digital -Product Manager will be responsible for the development of platform plans, strategies, and tactics while executing and delivering products, features and experiences to customers and internal users. The role will need to work closely with the business, SMTs, design, and technology teams to understand requirements and translate them into platform solutions driving industry leading and innovative experiences. Key Responsibilities: Manage strategic product roadmap, development, launch, and marketing to gain maximum benefit from each product Supervise day-to-day product development for core Report & Search capabilities across product delivery, experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results Work closely with partner teams such as Business, Engineering, Design, Data and Customer Service to develop and execute on the product strategy and projects leveraging Agile methodologies Drive value propositions, positioning, segmentation, targeting, channel strategies, and competitive differentiation to achieve preferred status as product team. Leverage data to identify the best solutions for the various client segments and drive adoption in a targeted way. Develop plans and execute functional strategies for the country, State, region, or business requiring coordination and integration across units as well as provide input into strategic decisions Develop product innovation roadmap, and address fundamental trials of product commoditization to create an advanced set of solutions. Gather market and end user feedback for enhancing proposition on an ongoing basis. Lead innovation by working with Engineering and keeping up with the latest digital technologies in the Finance and Technology industry Appropriately assess risk when business decisions are made, demonstrating particular consideration by driving compliance with applicable laws, rules and regulations Skills & Competencies: 5+ years of Digital Product Management or relevant experience. Functional experience in digital product development of banking platforms or similar Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements. Ability to work unsupervised and adjust priorities quickly as circumstances dictate. Consistently demonstrates clear and concise written and verbal communication. Demonstrated analytical and design thinking skills. Demonstrated problem-solving and decision-making skills. Ability to work in a team-oriented and agile environment while having fun.