Product Owner - TBS Digital Service

Organisation: CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Product Owner- TBS Digital Service

Location: Bangalore

Business & Team:

Institutional Banking and Markets (IB&M) is responsible for managing the Group’s relationships with major corporate and government clients and institutional investors, and provides a full range of capital raising, transactional and risk management products and services. The division also performs an important internal role for the Group by providing equities, markets, lending and transaction banking execution capabilities to other CBA business units that allows them to capture opportunities with business customers.

IB&M has a clear vision and focus to extend customer relationships through innovation, data and digital platforms, building on our core capabilities. This role is within the Quants, Data, Analytics and Technology group, and the purpose of QDAT is to power, transform and grow IB&M. We have a broad mandate but primarily use scientific techniques to develop scalable and rich content to derive unique insights for institutional clients and internal bankers/product specialists, sales/traders. These capabilities enable IB&M to deliver on its purpose of combining global connectivity and capability for our clients.

Impact & Contribution:

As the Product Owner for TBS Digital Service Journeys, you will be at the forefront of transforming the digital servicing experience for our Corporate & Institutional clients. You will lead the design and delivery of digital service journeys that align with our ambition to be the leading corporate & institutional banking franchise in Australia. This role is pivotal in driving the Corporate & Institutional Transaction Banking strategy, ensuring our digital experiences are intuitive, scalable, and deeply aligned with customer needs.

Roles & Responsibilities:

• Own and evolve the digital service journey strategy for Transaction Banking clients, ensuring alignment with broader Corporate & Institutional Banking goals.

• Deeply understand Transaction Banking products and customer needs, translating insights into actionable digital solutions for one of our core journeys – Bank accounts, Corporate Cards or Merchants.

• Engage directly with clients to uncover pain points, validate hypotheses, and co-create solutions that solve real problems.

• Balance strategic thinking with strong execution, ensuring delivery of high-quality digital experiences that drive measurable outcomes.

• Champion a customer-obsessed mindset across the crew, embedding Voice of Customer (VoC) insights into every stage of the product lifecycle.

• Collaborate with stakeholders across product, operations, compliance, and technology to ensure seamless integration and operational excellence.

• Maintain and prioritise the product backlog, ensuring alignment with strategic objectives and customer value.

• Monitor industry trends, regulatory developments, and competitor activity to inform product direction.

• Foster a culture of continuous improvement, innovation, and risk awareness.

Essential Skills:

• Proven experience in Transaction Banking or Institutional Banking, with a strong grasp of product and customer dynamics.

• Demonstrated ability to lead digital product development in complex, regulated environments.

• Strong problem-solving skills and a passion for tackling complex challenges with clarity and creativity.

• Experience engaging directly with customers to uncover insights and validate solutions.

• Excellent communication and stakeholder management skills.

• Familiarity with agile delivery practices and tools such as JIRA and Confluence.

• A growth mindset and high learning agility.

• Tertiary qualifications in Business, Finance, Technology, or a related field preferred.

Qualification:

• Bachelor’s degree in Engineering in Computer Science/Information Technology