Product Manager - Retail Solutions

Job Requirements

Role/ Job Title : Product Manager - Retail Solutions

Business: Commercial Banking

Function/ Department: Retail Liabilities

Job Purpose :

To lead the development, enhancement, and management of MSME-focused retail payment and collection solutions such as UPI, QR, POS, Bulk Payments, Tax Payments, Virtual Accounts, and Escrow. The role involves driving product innovation, digital integration, and customer-centric solutions to support MSME growth and operational efficiency.

Key / Primary Responsibilities :

'1. Drive campaigns and initiatives to increase payment and collection solutions penetration and usage

2. Develop product features, pricing models, and customer journeys for UPI, QR, POS, Virtual Accounts, Escrow, etc.

3. Collaborate with Digital Banking, IT, and Journey Teams to build seamless digital onboarding and transaction journeys.

4. Drive adoption of payment and collection features of mobile/internet banking for MSME customers with help of digital team

5. Ensure product compliance with RBI guidelines and internal risk frameworks.

Secondary Responsibilities :

'1. Create sales toolkits, training modules, and marketing collaterals for frontline teams and support branches and relationship managers with product-specific solutions.

2. Partner with external vendors and fintechs for solution integration and co-innovation

Key Success Metrics:

'1. Aoption and activation of digital payment solutions.

2. Compliance and audit scores

3. Success of new initiatives/new features

Qualifications:

Graduate Degree - any

Years of Experience:

7 year and above