Job Requirements
About the Role
Lead – Privilege Program (Proposition)
Key ResponsibilitiesPrimary Responsibilities
- Drive improvement in Relationship Banking KPIs including customer acquisition, activation, engagement, cross-sell, and group formation.
- Design and operationalize engagement plans tailored for affluent customers.
- Analyze customer data and performance metrics to identify opportunities for improvement and implement targeted initiatives.
- Ensure a seamless customer experience across all touchpoints by coordinating with relevant internal stakeholders.
Secondary Responsibilities
- Drive premium servicing and ensure quick resolution for all program customers (both Indian and Non-Indian).
- Collaborate with the Optimus team to create a premium in-app experience.
- Work with HPE, Operations, and IT teams to ensure consistent program branding across all communications and platforms.
- Set up on-ground processes for customer onboarding and benefit delivery.
- Coordinate with channel teams to streamline RM-led processes and enhance customer engagement.
What We Are Looking ForEducation
- Graduate in any discipline (Full time)
- Postgraduate degree in Business Administration, Marketing, or related field (preferred)
Experience
- 12+ years of Proven experience in customer engagement, product proposition, or relationship banking.
- Experience in managing affluent customer segments and premium programs is desirable.
Skills and Attributes
- Strong customer-centric mindset with a focus on delivering exceptional service.
- Ability to analyze data and translate insights into actionable strategies.
- Excellent coordination and stakeholder management skills.
- Strategic thinking with the ability to drive cross-functional initiatives.
- Fluent in English with problem-solving abilities.
- Ability to manage multiple priorities and deliver results in a dynamic environment.
