Job Requirements
About the Role
Portfolio Analyst – Program & Loyalty
Key ResponsibilitiesPrimary Responsibilities
- Support the Strategy team in designing and evaluating customer engagement campaigns.
- Collaborate with the Loyalty Head to track and report key loyalty metrics.
- Work with the Alliances team to assess the effectiveness of partner offers and promotions.
- Assist Program Managers in monitoring the performance and impact of customer programs.
Secondary Responsibilities
- Track benefit utilization and categorize benefits that contribute to organizational value.
- Provide data insights to channel teams to support program uplift through RM engagement.
- Monitor RM activation and engagement levels to ensure program effectiveness.
What We Are Looking ForEducation
- Graduate in any discipline (Full time)
- Post-graduation (MBA/PGDM or equivalent) is preferred.
Experience
- Experience in data analysis, campaign tracking, or customer engagement within banking or financial services.
- Exposure to loyalty programs, alliances, or portfolio analytics is desirable.
Skills and Attributes
- Strong analytical skills with proficiency in data interpretation and reporting.
- Ability to work collaboratively across multiple teams and functions.
- Detail-oriented with a focus on tracking performance metrics and program outcomes.
- Fluent in English with strong stakeholder management skills.
- Familiarity with CRM tools, dashboards, and campaign management platforms is a plus.
