5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

Join us as a Service Designer at Barclays, where you will spearhead the evolution of the digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize digital offerings, ensuring unparalleled customer experiences. Your focus will be on analyzing the people, processes, and technology to design the end-to-end journey of a service. As a successful Service Designer, you will have experience in the following areas: Analysis: - Capture and document current-state processes across key functions while identifying inefficiencies, pain points, redundancies, and control gaps. - Identify opportunities to embed AI, machine learning, and advanced analytics into business banking journeys and processes. - Collaborate with data science and innovation teams to develop and pilot AI use cases such as predictive servicing, intelligent routing, and fraud detection. Design: - Design and develop optimized, scalable, future-state processes for end-to-end journeys. - Collaborate with UX/UI designers, researchers, product designers, and service designers to ensure design concepts align with business realities and goals. - Translate journey designs into actionable processes and support readiness across business and operational teams. Solutions Delivery: - Identify, assess, and deliver tech-enabled and process-led solutions that support journey effectiveness. - Work with technology, product, and vendor teams to deliver integrated capabilities. - Evaluate low-code/no-code tools and process simplification opportunities. - Design key business and experience metrics to track the success of design initiatives and iterate based on performance data. - Drive adoption of AI-powered tools to improve efficiency and customer experience. Desirable skillsets/ good to have: - Producing Results: Ability to achieve or exceed planned outcomes, even in difficult situations, and strive for excellence. - User Experience Design: Knowledge of user experience design tools and techniques to design products, applications, and services that are positively perceived and accessible to all users. - Commerciality: Understand how the bank operates to be successful, profitable, and serve the needs of clients and customers. - Analytical Thinking: Apply tools and techniques to gather, process, and analyze information using various sources to tackle tasks, decisions, or issues. The location of the role is Chennai. Purpose of the role: To design the end-to-end journey of a service to enable a user to complete their goals, involving the creation or change to transactions, products, and content across digital and offline channels provided by different parts of Barclays. Accountabilities include: - Creation of design assets for business outcomes like service blueprinting, customer journey mapping, and service prototyping. - Design of intuitive and user-friendly interfaces for digital banking platforms and applications. - Maintenance of visually appealing user interfaces consistent with the bank's brand identity and design guidelines. - Compliance with accessibility standards for an inclusive user experience. - Monitoring industry trends and emerging technologies to improve design quality and innovation of banking products. - Gathering and analyzing data to create insights into customer needs and pain points. This role expects the Assistant Vice President to advise and influence decision-making, contribute to policy development, lead a team, set objectives, and coach employees towards excellence. They are also responsible for managing risk, strengthening controls, and collaborating with other areas for business support. All colleagues are expected to demonstrate Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset of Empower, Challenge, and Drive.,

Posted 6 days ago

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