Global Operations (Procurement) Classified Jobs

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

Role Overview: In this role, you will lead and support a growing team responsible for delivering MDS operations to international clients. Your day-to-day activities will include overseeing activities such as invoice validation, vendor management, service ordering/cancellations, and maintaining accurate system data. You will be accountable for team delivery against key performance metrics such as project cycle times, quality of data, and monthly throughput of sourcing requests. Ensuring consistent use of tools, templates, and processes across accounts in line with global sourcing standards will be crucial. As the operational point of contact for client accounts, you will address issues, manag...

Posted 3 weeks ago

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CSM Lead Bik

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Customer Success Manager (CSM) Lead at our YC and Sequoia-backed Series A company, you will play a crucial role in transforming the eCommerce ecosystem with innovative marketing and customer support solutions. Your primary focus will be on retention, satisfaction, and revenue growth, ensuring seamless customer experiences while driving upsell and cross-sell opportunities. - **Team Leadership:** Mentor and manage a global CSM team of 8 members across IST and ET time zones, ensuring high performance and alignment with business goals. - **Process Optimization:** Standardize operations by developing and implementing SOPs, leveraging HubSpot for reporting and analytics. - **Revenue Growth:**...

Posted 3 weeks ago

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