Jobs
Interviews

222 Process Transition Jobs - Page 4

Setup a job Alert
JobPe aggregates results for easy application access, but you actually apply on the job portal directly.

1.0 - 4.0 years

2 - 6 Lacs

Panvel

Work from Office

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Posted 1 week ago

Apply

1.0 - 4.0 years

2 - 6 Lacs

Coimbatore

Work from Office

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Posted 1 week ago

Apply

1.0 - 4.0 years

2 - 6 Lacs

Navi Mumbai

Work from Office

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Posted 1 week ago

Apply

1.0 - 4.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Posted 1 week ago

Apply

1.0 - 4.0 years

2 - 6 Lacs

Ahmedabad

Work from Office

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Posted 1 week ago

Apply

1.0 - 4.0 years

2 - 6 Lacs

Kharar

Work from Office

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Posted 1 week ago

Apply

1.0 - 4.0 years

2 - 6 Lacs

Mumbai Suburban

Work from Office

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Posted 1 week ago

Apply

1.0 - 4.0 years

2 - 6 Lacs

Ulhasnagar

Work from Office

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Posted 1 week ago

Apply

1.0 - 4.0 years

2 - 6 Lacs

Tiruppur

Work from Office

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Posted 1 week ago

Apply

1.0 - 4.0 years

2 - 6 Lacs

Noida

Work from Office

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Posted 1 week ago

Apply

1.0 - 4.0 years

2 - 6 Lacs

Thane

Work from Office

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Posted 1 week ago

Apply

1.0 - 4.0 years

2 - 6 Lacs

Gurugram

Work from Office

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Posted 1 week ago

Apply

1.0 - 4.0 years

2 - 6 Lacs

Panchkula

Work from Office

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Posted 1 week ago

Apply

1.0 - 4.0 years

2 - 6 Lacs

Mohali

Work from Office

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Posted 1 week ago

Apply

1.0 - 4.0 years

2 - 6 Lacs

Pimpri-Chinchwad

Work from Office

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Posted 1 week ago

Apply

1.0 - 4.0 years

2 - 6 Lacs

Faridabad

Work from Office

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Posted 1 week ago

Apply

1.0 - 4.0 years

2 - 6 Lacs

Chandigarh

Work from Office

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process management tools and technologies. Ability to collaborate effectively with cross-functional teams.

Posted 1 week ago

Apply

8.0 - 13.0 years

10 - 20 Lacs

Kochi, Hyderabad, Pune

Work from Office

Seeking a Transition Manager with 7–8 years of relevant experience, including 5+ years in transition roles. Must have 3+ years of hands-on project transition experience and a strong background in US Healthcare processes. Required Candidate profile Work Location - Chennai Shift - US Shifts Call HR Manager Reejo @ 9886360719 for more details.

Posted 1 week ago

Apply

5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

As a seasoned Operations professional in the life insurance industry, you will be responsible for providing day-to-day leadership and direction to a team of Operations professionals in the new business underwriting business. Your primary focus will be on ensuring timely and accurate resolution of service requests submitted by Advisors/clients, in accordance with defined Service Levels and operating procedures. In this role, you will serve as the point-person and operational expert, collaborating with Business counterparts, senior Leaders, and team members to manage and resolve process level issues on a daily basis. Key Responsibilities: Team Leadership & People Management: Lead, mentor, and develop a team of approximately 20 resources, ensuring high levels of performance, engagement, and productivity. You will review and approve insurance applications within assigned authority levels, ensuring underwriting practices align with company guidelines, local regulations, and market conditions. New Business Development: Oversee the onboarding and processing of new business associates, processors, analysts, and process leads. Ensure efficient and accurate handling of applications with a focus on customer satisfaction and regulatory compliance. Risk Assessment: Work closely with the stateside new business and underwriting team to assess and analyze potential risks in insurance applications, providing guidance on complex or high-value cases. Compliance and Quality Assurance: Ensure all underwriting and new business processes adhere to regulatory requirements, internal policies, and quality standards specific to the GCC market. Stakeholder Management: Collaborate with stakeholders and other departments to streamline the new business process and support business growth objectives. Performance Metrics: Monitor and report on key performance indicators (KPIs) related to new business activities, providing regular updates to senior management. Conduct performance reviews, merit increase recommendations, and development action planning. Market and Competitor Analysis: Stay informed of market trends and competitor activities in the GCC insurance market to adjust strategies as needed. Required Qualifications: - Bachelor's degree in finance, Business Administration, Insurance, or a related field. - 5+ years of relevant experience in insurance new business/underwriting roles, preferably within the GCC market. - Minimum 2-3 years of people leadership experience. - Strong understanding of insurance new business, underwriting principles, insurance regulations, and risk management. - Excellent communication and interpersonal skills. - Proficiency in underwriting software and tools, with strong analytical skills. - Experience in process transition, set up, training, development, and quality control for insurance new business & underwriting functions. Preferred Qualifications: - LOMA- ALMI, FLMI, AALU, FALU, III, MBA. - Ability to work under pressure and manage tight deadlines. - High attention to detail with a commitment to accuracy and compliance. - Strategic thinking and proactive problem-solving approach. - Customer-focused mindset with a dedication to delivering excellent service. - US healthcare exposure, especially in Life and disability Insurance new business and underwriting functions. - Life and Disability insurance industry product knowledge. - Underwriting risk selection basics and conceptual understanding. About Our Company: Ameriprise India LLP has been providing client-based financial solutions for 125 years, with a focus on Asset Management, Retirement Planning, and Insurance Protection. Join our inclusive and collaborative culture to work with talented individuals who share your passion for doing great work and making a difference in the community. (Note: This job description is for a Full-Time position with timings from 8:00 PM to 4:30 AM in the AWMP&S President's Office within the Business Support & Operations job family group.),

Posted 1 week ago

Apply

3.0 - 7.0 years

0 Lacs

delhi

On-site

Rockwell Automation is a global technology leader dedicated to supporting manufacturers worldwide in becoming more productive, sustainable, and agile. Our team of over 28,000 employees works tirelessly each day to contribute positively to the world around us. At the core of our mission are our exceptional customers who play a vital role in various sectors such as food production, healthcare, and environmental sustainability. Our workforce comprises enthusiastic problem solvers who take pride in the transformative impact of our work on the world. We invite individuals with a passion for innovation, forward thinking, and problem-solving to join our team and unleash their full potential in a rewarding environment. In this role, you will be responsible for transitioning processes and delivering top-tier service quality to both internal and external customers promptly. Your key duties will include streamlining process transitions to ensure a seamless experience for all stakeholders, developing process flow charts and standard operating procedures, and establishing service level agreements and turnaround times for new processes. You will take ownership of customer experience by offering swift resolutions, seamless interactions, and improved customer engagement across various communication channels such as phone, email, chat, and service tickets. Your role will also involve addressing pre-sales, post-sales, or order-tracking inquiries by actively listening, taking ownership, and demonstrating strong organizational skills. Moreover, you will play a pivotal role in driving process improvements to reduce customer efforts, enhance productivity, and identify areas for continuous enhancement within existing processes. By spearheading initiatives for process automation and control, you will contribute to elevating service quality and efficiency. Additionally, you will collaborate closely with channel partners to enhance process maturity, promote the adoption of tools for effective service delivery, and coach partners on implementing continuous improvement practices. Your dedication to enhancing competencies, staying updated on company developments, and excelling in business systems and IT applications will be essential to ensuring high levels of customer satisfaction. Furthermore, you will lead the development and implementation of measurement and analytical methodologies, adhere to change management best practices, and regularly publish insightful dashboards to track progress and performance. As part of Rockwell Automation's hybrid work policy, you are expected to work at a company location on Mondays, Tuesdays, and Thursdays, except when business obligations require your presence elsewhere. Join us in driving innovation, excellence, and positive change in the manufacturing industry.,

Posted 1 week ago

Apply

12.0 - 17.0 years

10 - 15 Lacs

Kolkata

Work from Office

YOUR ROLE As a Transition Manager, you will lead and manage the end-to-end transition of services across Finance & Accounting, HR, and other domains. You will be responsible for ensuring seamless service migration, maintaining service levels, and delivering high-quality outcomes aligned with client and organizational goals. In this role you will play a key role in Manage the full lifecycle of service transitions, including planning, execution, and stabilization. Collaborate with bid teams and solution architects to shape transition strategies and solutions. Own project delivery across time, cost, and quality parameters. Handle project financials, forecasting, and month-end processes. Identify scope changes and revenue opportunities, securing client buy-in. Develop value propositions aligned with client expectations and organizational strategy. Drive DGEM alignment and impact assessments across regions and markets. Maintain strong stakeholder relationships and ensure SLA compliance. YOUR PROFILE Minimum12 years of dedicated transition experience, with a strong background in third-party transitions. Strong understanding of transition, risk management, and solutioning. Experience inRFPs, bid processes, and transition planning. Excellent communication, stakeholder management, and presentation skills. WHAT YOU"LL LOVE ABOUT WORKING HERE We recognize the significance of flexible work arrangements to provide support. Flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance. You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will have the opportunity to learn on one of the industry"s largest digital learning platforms, with access to 250,000+ courses and numerous certifications. Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work. Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Posted 2 weeks ago

Apply

10.0 - 14.0 years

3 - 7 Lacs

Mumbai

Work from Office

Skill required: Employee Services - Employee Data Process Design Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes.Willing to work in flexible shifts & in weekendsVersant score should be 62Passing the psychometric test a mustWork from Office - MandatoryMulti-cultural awareness. What are we looking for 12+ years of overall HR experiece10 +years of Extensive and demonstrable experience Comp & Benefits/ER/GM/Performance management experience; experience preferably on a Cloud ERP.9+ years of team handling Proven track record of leading HR Operations team. Process transition knowledgeGood organizational, prioritization and multi-tasking skills in order to deliver to deadlines English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensiblyAdvanced leadership and coaching skillsProblem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change)Strong MS Office and Excel skills Resilience and ability to work under pressureClient Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.WillingHR Domain certificationBachelors degree (Any discipline) Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Posted 2 weeks ago

Apply

9.0 - 14.0 years

27 - 40 Lacs

Noida, Gurugram, Delhi / NCR

Hybrid

Leading MNC for Transitions. Candidates with Min 3-4 years experience in Banking and Capital Market. BPO Transitions is a must, core Transitions exp required with solutioning and implementation. E2E Transitions, Migration, Program mgt, No Operations. Required Candidate profile 10+ years of experience, most of which should be in BPO. Project/Program Management exp with end to end solutioning/solution design implementation exp, Due diligence. WhatsApp No-9773656490

Posted 2 weeks ago

Apply

9.0 - 14.0 years

22 - 35 Lacs

Noida, Pune, Delhi / NCR

Hybrid

Leading MNC for Transitions. Candidates with Min 3-4 years experience in P & C. BPO Transitions is a must, core Transitions exp required with solutioning and implementation. E2E Transitions, Migration, Program mgt, No Operations. Required Candidate profile 10+ years of experience, most of which should be in BPO. Project/Program Management exp with end to end solutioning/solution design implementation exp, Due diligence. WhatsApp No-9773656490

Posted 2 weeks ago

Apply

9.0 - 14.0 years

8 - 13 Lacs

Bengaluru

Work from Office

Dear Aspirant, ReSource Pro Operational Solutions Private Limited, Bangalore About ReSource Pro: About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 4,700+ ReSource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders Contact : HR Karthik - 9008042208 | | Mail Id: Karthik_Venkat@resourcepro.in Job Description - Assistant Manager, SDU, India I. Basic Information Job Title : Assistant Manager Service Delivery Report to Manager - Service Delivery Department Service Delivery Unit Location Bangalore, India II. Purpose of the Position ReSource Pro is a fast growing company, recognized by Inc.500|5000, Fastest Growing Private Companies: 2009-2014 and IAOP Global 100: 2009-2015. Our growth is accelerating, with a goal to expand from 3,000 to 5,000 employees in 5 years across our delivery centers in China, India and the US. As a recognized leader providing innovated and integrated solutions to the insurance industry, we are in the process of transforming into a world-class service organization and well on our way. And thats why this role is so important to our organization. In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead department, division or company level projects to realize corporate goals and strategies. III. Principal Responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1) Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. 2) Client Services Oversee the daily operations of each client teams to ensure client satisfaction; manage email, phone or in-person interactions with clients to maintain and enhance client relationship; execute company-wide client related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. 3 Business Growth Proactively seeks opportunity to improve client experience and drive business growth. Support US based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. 4 Problem Solving Resolve high impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5 Managing Projects Stay well informed of corporate goals and strategies; identify and lead department, division or company level projects. Lead assigned cross-function or company-wide activities and projects. 6 Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction and business development needs. Manages priorities and budgets to meet company, department and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Contact Scope Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments V. Minimum Qualifications Experience Minimum 9 years experience, 3-5 years management experience Education Background Bachelor Degree (Major) Skills Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors Manages for effective performance and develop staff Builds effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salary Contact Scope: Contact : HR Karthik - 9008042208 | | Mail Id: Karthik_Venkat@resourcepro.in

Posted 2 weeks ago

Apply
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Featured Companies