234 Process Transformation Jobs - Page 9

Evangelize Business Transformation solutions for clients for their retained and outsourced organization Creating customer engaging solutions focusing on end-to-end transformation, resulting in Future Ready” Operations Maintain a strong pipeline of proposals through enhanced stakeholder experience and delivering business outcomes Accelerate the journey to digital, data-driven, intelligent operations by bringing together the best innovative digital technologies, process, and industry expertise Draw data and insights from client engagement, industry, and business process expertise Create end to end Value stream mapping, Customer Journey mapping Engagement with client senior leadership focused on Transformation Roadmap creation, Target operating model and Optimizing Tactical Value Engage with clients on driving Automation as a strategic enabler and conveying the components of RPA & Cognition (AL/ML), ecosystem around organization structure, governance model, RACI matrix, roles required, evaluation matrix for processes and enabling integration with BPM, platforms and other point solutions Undertake due-diligence process and work as a trusted advisory to internal and external stakeholder on building an ecosystem of data mining and transformation Drive Work Orchestration through Intelligent Finance, Flexible Operating Models and Automated & Agile Workforce Evangelising solutions in Finance and Accounting while working with multiple team’s within Accenture’s digital eco system and partners and bringing them to life in demos & innovations labs Should have good understanding of commercial structures of transformation proposals and impact on P&L Role & responsibilities Preferred candidate profile Perks and benefits

Role & responsibilities Serve as the primary finance representative in business transformation initiatives, ensuring financial considerations are fully incorporated. This includes: Demonstrate strong technical knowledge of key finance processes and associated risks including cash forecasting, P2P, O2C and R2R processes. Lead workshops with stakeholders to understand key finance processes, risks, gaps, and inefficiencies across people, process, technology, data, and internal controls. Understand and document current processes, pain points, and stakeholder feedback via process flow diagrams. Drive process improvement and implement more robust financial controls by leveraging emerging technologies such as Generative Ai Act as the key liaison between finance and other departments to guarantee seamless integration. Establish and maintain clear communication plans to keep all stakeholders informed efficiently and effectively. Preferred candidate profile ACCA/CIMA qualified with experience working within the large more complex businesses. You will have strong understanding of finance processes and systems and experience in implementing new systems and processes. The ability to adapt to a dynamic, rapidly changing business environment, delve into details when necessary, working to tight deadlines. You will have excellent interpersonal, communication skills including professional written and spoken English. With strong practical analytical skills, you will have the ability to effectively interpret, summarise and document data and be a self-starter who is able to manage multiple workstreams with minimal oversight. Prior management and direct supervisory experience in a team environment is required. Excellent leadership, interpersonal and team building skills, management and direct supervisory experience in a team environment, while not required is desirable. A high threshold for ambiguity and lack of structure and process during early phases of engagements.

Skill required: Growth [Solution Architect] - Solution Architecture Designation: I&F Decision Sci Practitioner Assoc Mgr Qualifications: Any Graduation/Master of Business Administration Years of Experience: 10 to 14 years What would you do? "Data & AIDesign, implement and direct a solution architecture to address specific problems and requirements, usually through the application of technical, business process and/or industry knowledge." What are we looking for? " Solution Architecture Solutioning & Presales Process transformation & Consulting Automation Solutions Generative AI Data & AI Solution Architecture Data & AI Strategy Collaboration and interpersonal skills Ability to manage multiple stakeholders Corporate planning & strategic planning Results orientation Ability to perform under pressure" Roles and Responsibilities: " In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally, interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture" Qualifications Any Graduation,Master of Business Administration

The SAP Process Integration (PI) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the SAP Process Integration (PI) domain.

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP CPI for Data Services Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will analyze, design, code, and test multiple components of application code across one or more clients. You will perform maintenance, enhancements, and/or development work, contributing to the overall success of the projects. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Collaborate with team members to analyze, design, develop, and test software solutions.- Participate in code reviews and provide constructive feedback to improve code quality.- Troubleshoot and debug software applications to ensure optimal performance.- Document software specifications, requirements, and processes.- Stay updated on industry trends and technologies to suggest improvements and innovative solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP CPI for Data Services.- Strong understanding of data integration and transformation processes.- Experience in developing and implementing data mapping and data modeling solutions.- Hands-on experience with SAP Cloud Platform Integration tools.- Knowledge of RESTful APIs and web services.- Good To Have Skills: Experience with SAP Cloud Platform Integration for process integration. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP CPI for Data Services.- This position is based at our Hyderabad office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP CPI for Data Services Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will analyze, design, code, and test multiple components of application code across one or more clients. You will perform maintenance, enhancements, and/or development work, contributing to the overall success of the projects. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead and mentor junior team members.- Ensure timely delivery of project milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP CPI for Data Services.- Strong understanding of data integration and transformation processes.- Experience in developing and implementing data mapping and data modeling solutions.- Hands-on experience with SAP Cloud Platform Integration tools.- Knowledge of SAP ERP systems integration.- Good To Have Skills: Experience with SAP ABAP development. Additional Information:- The candidate should have a minimum of 5 years of experience in SAP CPI for Data Services.- This position is based at our Hyderabad office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP BusinessObjects Data Services Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also engage in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BusinessObjects Data Services.- Strong understanding of data integration and transformation processes.- Experience with ETL (Extract, Transform, Load) methodologies.- Familiarity with database management systems and SQL.- Ability to troubleshoot and resolve application issues effectively. Additional Information:- The candidate should have minimum 3 years of experience in SAP BusinessObjects Data Services.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP BusinessObjects Data Services Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and enhancements to existing applications while maintaining a focus on quality and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BusinessObjects Data Services.- Strong understanding of data integration and transformation processes.- Experience with ETL (Extract, Transform, Load) methodologies.- Familiarity with database management systems and SQL.- Ability to troubleshoot and resolve application issues effectively. Additional Information:- The candidate should have minimum 5 years of experience in SAP BusinessObjects Data Services.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP BusinessObjects Data Services Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning sessions to align project goals with organizational objectives, ensuring that all stakeholders are informed and involved in the decision-making process. Your role will be pivotal in driving innovation and efficiency within the team, fostering a collaborative environment that encourages creative problem-solving and continuous improvement. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and implement necessary adjustments to ensure timely delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BusinessObjects Data Services.- Strong understanding of data integration and transformation processes.- Experience with ETL (Extract, Transform, Load) methodologies.- Familiarity with database management systems and SQL.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP BusinessObjects Data Services.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP BusinessObjects Data Services Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning sessions to align project goals with organizational objectives, ensuring that all stakeholders are informed and involved in the decision-making process. Your role will require you to balance technical oversight with team management, fostering an environment of innovation and collaboration. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and implement necessary adjustments to ensure timely delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BusinessObjects Data Services.- Strong understanding of data integration and transformation processes.- Experience with ETL (Extract, Transform, Load) processes and data warehousing concepts.- Familiarity with database management systems and SQL.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : SAP BusinessObjects Data Services Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will develop and configure software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams to ensure the successful implementation of software solutions, applying your knowledge of technologies and methodologies to support projects and clients effectively. You will engage in problem-solving and decision-making processes, ensuring that the software systems meet the required standards and specifications while fostering a collaborative environment among team members. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance overall performance.- Monitor project progress and ensure alignment with project goals and timelines.IDQ Skills: - utilize the IDQ platform to profile ECC and S4 data rules into IDQ.- Measure whether the SAP ECC Source data is technically complying with the S4 data model (e.g. all mandatory fields filled, data type and length valid etc) - Prior Knowledge of IDQ (and ideally IDP platform as a whole)SAP Data migration Skills: - Knowledge of data modeling- SAP data model Knowledge is highly valued. (knowing typical concepts, Tables, etc) -- SAP functional / config Knowledge less relevant- Strong analytical- Ability to communicate with client personnel Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BusinessObjects Data Services.- Strong understanding of data integration and transformation processes.- Experience with ETL (Extract, Transform, Load) tools and methodologies.- Familiarity with database management systems and SQL.- Ability to troubleshoot and resolve technical issues efficiently.- Experience on ECC and S/4 HANA and migration projects Additional Information:- The candidate should have minimum 5 years of experience in SAP BusinessObjects Data Services.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP BusinessObjects Data Services Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project goals are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning to align application functionalities with business needs, ensuring that the solutions provided are effective and efficient. Your role will require you to stay updated with industry trends and best practices to enhance application performance and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones.- utilize the IDQ platform to profile ECC and S4 data rules into IDQ.- Measure whether the SAP ECC Source data is TECHNICALLY complying with the S4 data model (e.g. all mandatry fields filled, data type and length valid etc) - Prior Kx of IDQ (and ideally IDP platform as a whole)- Only shortly during prep to give training. Judith More details needed here on period of staffing etc- SAP Data migration Skills: - Knowledge of data modeling - SAP data model Kx is highly valued. (knowing typical concepts, Tables, etc) --SAP functional / config Kx less relevant - Strong analytical - Ability to communicate with client personnel Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BusinessObjects Data Services.- Strong understanding of data integration and transformation processes.- Experience with ETL (Extract, Transform, Load) methodologies.- Familiarity with database management systems and SQL.- Ability to troubleshoot and resolve application issues effectively. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP BusinessObjects Data Services.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP BusinessObjects Data Services Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and enhancements to existing applications while maintaining a focus on quality and efficiency in your work. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BusinessObjects Data Services.- Strong understanding of data integration and transformation processes.- Experience with ETL (Extract, Transform, Load) methodologies.- Familiarity with database management systems and SQL.- Ability to troubleshoot and resolve application issues effectively. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP BusinessObjects Data Services.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Location: Head Office, Chennai, India About the Role: Seeks a dynamic and driven Project Executive to support its ongoing digital transformation initiatives. The ideal candidate will have experience managing or supporting Digital transformation projects across manufacturing, supply chain, finance, and sales functions. This is a high-impact, on-site role that involves close collaboration with senior management and cross-functional teams. Key Responsibilities: Support and manage digital transformation projects across core business domains. Coordinate with cross-functional teams to ensure the seamless execution of project deliverables. Assist in planning, tracking, and reporting project progress, risks, and issues. Work alongside senior leadership to drive change management and digital adoption. Leverage Agile project delivery approaches for improved efficiency and iteration. Identify process improvement opportunities and support solution implementation. Document project requirements, process flows, and action plans. Liaise with technical teams to ensure business needs are met effectively. Requirements: 4–6 years of experience in digital transformation, project coordination, or related roles. Exposure to Manufacturing, Supply Chain, Finance, or Sales business functions. Familiarity with digital tools, automation platforms, or enterprise systems. Experience in Agile or project management environments is a plus. Strong communication, organizational, and stakeholder management skills. Ability to work collaboratively in a fast-paced environment. Good to Have (Not Mandatory): Hands-on knowledge of SAP, Blue Prism, and Python. Exposure to Data Analytics and IT concepts and a strong willingness to learn and implement new technologies. Why Join Us? Be part of one of India’s most respected manufacturing organizations. Work closely with senior leadership and contribute to business-critical transformation projects. Join a diverse and collaborative team culture that values innovation and continuous learning. Competitive compensation in line with market standards.

Location: Head Office, Chennai, India About the Role: Seeks a dynamic and driven Project Executive to support its ongoing digital transformation initiatives. The ideal candidate will have experience managing or supporting Digital transformation projects across manufacturing, supply chain, finance, and sales functions. This is a high-impact, on-site role that involves close collaboration with senior management and cross-functional teams. Key Responsibilities: Support and manage digital transformation projects across core business domains. Coordinate with cross-functional teams to ensure the seamless execution of project deliverables. Assist in planning, tracking, and reporting project progress, risks, and issues. Work alongside senior leadership to drive change management and digital adoption. Leverage Agile project delivery approaches for improved efficiency and iteration. Identify process improvement opportunities and support solution implementation. Document project requirements, process flows, and action plans. Liaise with technical teams to ensure business needs are met effectively. Requirements: 46 years of experience in digital transformation, project coordination, or related roles. Exposure to Manufacturing, Supply Chain, Finance, or Sales business functions. Familiarity with digital tools, automation platforms, or enterprise systems. Experience in Agile or project management environments is a plus. Strong communication, organizational, and stakeholder management skills. Ability to work collaboratively in a fast-paced environment. Good to Have (Not Mandatory): Hands-on knowledge of SAP, Blue Prism, and Python. Exposure to Data Analytics and IT concepts and a strong willingness to learn and implement new technologies. Why Join Us? Be part of one of India’s most respected manufacturing organizations. Work closely with senior leadership and contribute to business-critical transformation projects. Join a diverse and collaborative team culture that values innovation and continuous learning. Competitive compensation in line with market standards.

Skill: - Databricks Experience: 5 to 14 years Location: - Kochi (Walk in on 14th June) Design, develop, and maintain scalable and efficient data pipelines using Azure Databricks platform. Have work experience in Databricks Unity catalog – Collaborate with data scientists and analysts to integrate machine learning models into production pipelines. – Implement data quality checks and ensure data integrity throughout the data ingestion and transformation processes. – Optimize cluster performance and scalability to handle large volumes of data processing. – Troubleshoot and resolve issues related to data pipelines, clusters, and data processing jobs. – Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions – Conduct performance tuning and optimization for Spark jobs on Azure Databricks. – Provide technical guidance and mentorship to junior data engineers.

Greetings, We have an excellent opportunity for a Manager - GCP Funding 10+ yrs @ Avalara Technologies, Pune. Shift Timing IST 2.00pm to 11.00pm All 5 days' work from office in a week What You'll Do: The Manager- GCP Funding is a key member of the Global Client Payments team. This role will oversee operational functions related to client tax funding and be responsible for incoming tax funding processes, supporting monthly, quarterly, and annual financial reporting, and customer inquiries. Reporting to the Sr. Manager, Tax Compliance, the Manager will also work to improve processes by participating in automation projects and initiatives. Job Duties: The general responsibilities for this position will focus on client tax funding operations, managing incoming client funds, ensuring accurate allocation and reporting. This role will be expected to lead, inspire, and ensure appropriate accountability, critical thinking, and ownership in a highly operational and analytical organization. Responsible for accurate and timely client tax funding reconciliation and reporting across 5 unique business units Responsible for the tracking and reporting of short funded customer accounts Responsible for measuring and communicating team performance against established goals providing guidance and course correction if necessary Responsible for Hiring and mentoring team members for growth Special projects as assigned Exposure to Goal setting for self and team members across all IC levels Play a crucial part in hiring talent and grooming them for growth within the team members Understand the training needs well and collaborating with SMEs and L&D Experience in managing the performance discussions with the team members regularly Achieving key KPI targets set by the department. This may be subject to revision couple or more times yearly Customer focused with excellent communication skills you will be able to explain and convey information clearly to clients (as may be required) Collaborating with all the stakeholders effectively without any escalation Developing as a people manager, supporting employees by providing guidance, coaching, training and having regular 1:1's. Partner with manager on employee related issues, performance reviews & career conversations. Play an important role for all Exec and Client escalations. Also propose appropriate RCAPA for future Understanding possible automation areas and partner with Engineering / Product teams Being Proactive rather than being reactive in managing potential challenges and people issues Participate in functional area meetings by not only providing feedback on content but also speaking in front of the team on a specific topic. What You'll Need to be Successful: Qualifications: Undergraduate degree, prefer Accounting or Finance (MBA is preferred) 10+ years of finance, corporate treasury operations, or tax-related experience 5+ years of operational management/team leadership experience Demonstrated work experience in the areas of treasury or finance operations Experience successfully leading a high-performing team in a high-volume Treasury or Finance organization Should have done Goal setting and Performance appraisals for his / her team Should have excellent language skills in English (oral and written) MBA in Finance (preferably) MS Excel (intermediary to Advance) skills. Other MS office apps proficiency Technical Skills: Strong analytical, research, and critical thinking skills Excellent written and verbal communication skills Must possess advanced MS Excel capabilities and be capable of marrying technical and business-level input to support daily operations Ability to understand the conceptual basis of accounting guidance as well as mechanics of execution Able to demonstrate accuracy and composure under tight deadlines

Hi, We are hiring for the Leading ITES Company for CEM Transformation Profile. Job Description: Atleast 10 to 15 Years with at least 8 to 9 years in managing contact centers, Customer Life Cycle journey; leading transformation solutions across Customer touch points Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Create industry specific white papers, point of view and case studies. Perform analytics on operations data to build financially visible solutions. Skills Excellent written and oral communication skills (ability to articulate key messages) Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, RMs, etc. Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage). Excellent with MS Office (must have good PowerPoint skills) Key Asks Continuously upgrade in the customer experience transformation space (specific to technologies). Ability to learn fast and deliver against stringent timelines. Readiness to travel as and when required on short notice. Required to work long hours on need-basis (especially during large deals submission). Should be able to work independently with minimum inputs and in ambiguous scenarios. Key Skills: a) 10+ Years with at least 5 years in managing contact centers, customer Life cycle journey b) Worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs c) Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. d) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Kolkata Search : Job Code # 541 b) For Position in Bangalore Search : Job Code # 542

Hi, We are hiring for the Leading ITES Company for CEM Transformation Profile. Job Description: Atleast 10 to 15 Years with at least 8 to 9 years in managing contact centers, Customer Life Cycle journey; leading transformation solutions across Customer touch points Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Create industry specific white papers, point of view and case studies. Perform analytics on operations data to build financially visible solutions. Skills Excellent written and oral communication skills (ability to articulate key messages) Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, RMs, etc. Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage). Excellent with MS Office (must have good PowerPoint skills) Key Asks Continuously upgrade in the customer experience transformation space (specific to technologies). Ability to learn fast and deliver against stringent timelines. Readiness to travel as and when required on short notice. Required to work long hours on need-basis (especially during large deals submission). Should be able to work independently with minimum inputs and in ambiguous scenarios. Key Skills: a) 10+ Years with at least 5 years in managing contact centers, customer Life cycle journey b) Worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs c) Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. d) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Mumbai Search : Job Code # 539

Job Title: Pre-Sales Manager Location: Hyderabad Manager for Pre-Sales in this role get to: Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful Proposals, PPT and analysis and/or keen observations. work closely with sales and delivery to define solutions and present to customers, create SOW with detailed Scope. Strength: strong understanding of supply chain systems to define solutions Travel: Travel to client place to understand the current and proposed scope Improve the company: Make recommendations to enhance processes and boost ease and efficiency. Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Qualifications Bachelor’s Degree is preferred supply chain degree with overall 8+ Years of experience. Five to Ten years of operations and management experience; Process transformation experience required. Experience in managing people, should not be only cross-functional experience. People management + Sales expertise would be ideal. Performance management – how does one derive actions to be taken if a certain KPI is failing [Preferably if the person can talk through a real scenario from their existing role]. Analytical ability to read and understand trends Experience in creating/understanding various incentive models in supply chain Experience in client-facing.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Process Transformation Consulting. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution ? Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ? 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet ? Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter ? Mandatory Skills: Process Transformation Execution. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Overview This role is focused on driving Process Excellence for prioritized initiatives for Commercial Sales. The objective of the role is to lead process diagnostics and process re-engineering to deliver business impact through operational excellence, standardization and automation initiatives across markets including those supported by our Global Capability Centers. The role will support E2E transformation roadmaps as well as identify specific continuous improvement opportunities to deliver business value and enhance customer experience. Initiatives will include driving and mentoring Lean Six Sigma projects, process modelling, process mining diagnostics, process automations and statistical analysis to perform variation analysis and benchmarking to enable business teams to meet their goals. He / She will operate as internal consultants, working with cross-functional and global teams on multiple projects. He/She will be required to conduct Lean Six Sigma, Kaizen sessions, facilitate Value Stream Mapping and Design Thinking sessions. They will need to work closely with Hyper Automation teams and be adept in Agile and Scrum methodologies. Responsibilities Business Process Management and process conformance analysis using process modeling Process Mining, value enablement, and roadmap execution. Task Mining, opportunity identification for standardization and automation Agile project management to support hyper-automation projects. Experience in AI ML projects to drive process analytics and support business outcomes. Experience in change management to ensure project implementation and adoption Qualifications Overall, 10 to 12 years of experience with at least 5+ years of experience in Quality / Process Excellence / Black Belt role; Possesses a Lean Six Sigma Black Belt Qualification - preferred Extensive experience in driving process transformation and automation in Commercial Sales (preferably in CPG industry) Experienced in leveraging Process Mining and Task Mining platforms Track record of delivering business improvement projects at Black Belt Level Must have mentored Green Belt Lean projects Experience working with and influencing senior stakeholders Ability to lead cross-functional projects. Working with tight deadlines.

About The Role Capgemini is seeking a director level executive for Delivery excellence head role. Primary Skills Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies. Ensure the Continuous Improvement approach across Engagements and Centers Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation Responsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma) Supports process alignment based on best-in-class processes Balance Scorecard for leadership reporting Fosters the global sharing of innovation, new methodologies and benchmarking Support Big Data analytics and Cloud Computing services Secondary Skills Should be at least BB certified with exposure to leading Lean Six Sigma projects Exposure to the current automation tools and its implementation Preferred with BPO experience of 16+ years in driving process improvement, process transformation Should have knowledge on different RPA strategies & RPA products (certification added advantage) Advantage to have knowledge in: Dashboard & reporting tools like Power BI, Tableau, Qview Algorithms using R /Python/SAS programming Chatbots, Artificial intelligence, Process mining tools Cloud services & Analytics AGILE based project management

Role & responsibilities - Need candidates with good experience in Blackline implementation Strong experienced into process digitalization and transformation Domain Expertise - RTR Location - Bangalore/Gurgaon Shift - Normal India Shift - but candidate needs to be flexible to support client deliverable Experience - 16 to 20 years