558 Process Training Jobs - Page 9

Skills Required Strong communication, interpersonal, and organizational skills. Ability to work independently and as part of the team. Handle multiple tasks and prioritize effectively. Understanding of different training methodologies, learning principles and content designing. Proficiency in MS Office tools (PPT, Excel, Word etc.) Display professional, positive, service-oriented attitude. Be self-motivated and able to perform efficiently and effectively with minimum supervision. Credit Industry experience will be an added advantage. Job Responsibilities The Training Asst. Manager is responsible for managing Training officers & Line trainers for the designated processes aligned. He/she administers/supervises the training for new hires and existing employees to the standards agreed between our clients and Operations. Should be able to support & deliver effective batches during Ramps / Special requirements of business. Mentor and Coach, a team of trainers on a regular basis and evaluate their performance against each KPI. Ensure and maintain better post training effectiveness to deliver business KPIs for the trained batches month on month. Need to govern process refresher training to improve performance of bottom performers. Attend calibration on weekly/monthly basis to ensure knowledge level is at par with teams. Attend and Present Daily/monthly / weekly reviews with Internal and External Stakeholders. Regular to office and maintain professional etiquettes Mainly responsible for overseeing and managing the work of the trainers. Maintain Batch File & Dashboards, Monitoring and maintain training records.(Attendance, Movement, Attrition ) in the BEST framework. The training programs and activities developed need to be aligned to business goals and client satisfaction. Managing specific data, compliance adherence, content development, driving engagement activities to improve performance and retention is critical to this Role. The Asst. manager is also responsible for identifying gaps between the training program and operational requirements, recommending, and implementing solutions. Manage other KPIs like TQ, yield, etc. Managing batch level compliance on activities and sharing reports as per timeline Need to conduct dip checks, briefings, awareness sessions. Maintain current knowledge of industry developments, productions, and involvement in network communication. Record statistics, performance levels and other reports. Needs to be flexible to cater to business requirements i.e., Shift timings, Movement across locations etc. Critical Competencies Stakeholder Management Performance Management Measuring Training Effectiveness Facilitating Effective Meetings Application of Lean Six Sigma principles Excellent Coaching & Mentorship

Required : Process Trainer Location: Pan India Age - Min: 22 - 32 years Should be physically fit and be open for extensive travelling on a monthly basis. Qualification: Graduate in Science/Engineering stream. Minimum 2 - 5 years overall experience in Process training Excellent interpersonal skills, soft skill aptitude and service oriented attitude towards all team mates. Open to work in various clusters, regions and openness to travel basis requirement. Hindi & English language fluency is must . Preferably from Jabalpur . Only Male trainer is required. Must possess a complete knowledge and understanding of products and quality guidelines for all clients programs. To provide weekly MIS and reports to client on the status/progress of field training and resource utilization. Trainers to provide field training reports as per client schedule and formats Conduct training, refreshers and skill building program Must read, write and speak English , Hindi, & as per locality. Completion of all required forms and reports within the time frame allocated. Must have Retail background Responsible for quality and performance factors of trainees against client goal within OJT/Nesting Period If interested, kindly share your resume on deepak.7.abhyankar@niit.com / bhakti.7.khanvilkar@niit.com

Role & responsibilities This role requires a wide variety of strengths and capabilities, including: Should be graduate from recognized university Mandatory 2 years of US Mortgage experience in Origination specifically Pre Underwriting / Conditions review Prior team handling experience is a must Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills Ability to work in a flexible and production-oriented environment Good interpersonal skills Good understanding of key back-office operations metrics Good analytical skill Good knowledge of Excel (Core Statistics, Trend Analysis, Trending, Ratio Analysis, Formulas etc.) Good planning skills Good balance between people, process & clients Good client management & relationship building skills Ability to work in 24/7 process and mostly in US based shift pattern Open to Work from Office Team lead experience is must. For more details please reach out Menaga-9019730400

About Fibe (formerly EarlySalary) : Fibe is a leading consumer lending app in India, catering to young, tech-savvy, and aspirational consumers. It offers a range of financial products, including cash loans, and sector-specific loans in areas like healthcare, education, and green finance, making financial solutions more accessible. Fibe has grown rapidly and is now a market leader in serving middle-income and underserved groups. Recently upgraded to A- by CARE Ratings, Fibe has access to funding from major banks and NBFCs. With over 7 million loans disbursed, totaling Rs. 26,000 Cr+, Fibe is ISO/IEC 27001 certified for information security. Winner of BW Festival of Fintech Lending Platform of the Year (Gold) and Fintech Brand of the Year (Silver) ET Healthcare Awards 2024 - Excellence in Affordable Healthcare Financing Entrepreneur 2024 Founder of The Year & Best Innovation in Financial Services Winner of G20 Digital Innovation Alliance Best Startup in Fintech Great Place to Work Certified Role: Assistant Manager - Training Core Responsibilities: Design and deliver training programs related to Loans, BNPL, and Fintech regulations . Develop high-quality PowerPoint presentations that enhance learning effectiveness. Create fresh, engaging, and interactive content for training materials, manuals, and e-learning modules. Conduct live sessions, webinars, and workshops for different teams, including sales, customer support, and collections teams . Evaluate training effectiveness through feedback, assessments, and continuous improvement. Stay updated on industry trends, regulatory changes, and Fintech innovations to integrate them into training modules. Collaborate with stakeholders to understand business needs and tailor training programs accordingly. Key Skills & Experience Required: Expertise in PowerPoint ability to design visually appealing and informative slides. Strong content creation skills – ability to develop comprehensive training materials . Experience in Fintech – especially in Cash Loans & BNPL products. Experience with LMS (Learning Management Systems) and e-learning tools and AI web tools that cater to training requirement Excellent communication and presentation skills. Basic excel reporting skills Previous experience as a Trainer in BFSI / Fintech / Loan & BNPL sector . Familiarity with financial products, lending processes, and compliance regulations. Ability to adapt training methods to suit different audiences.

Looking for candidate who have recent 2-3 yrs. of experience of Process trainer Candidate should have 1-2 yrs of experience of Domestic/ International Voice process experience. Candidate should be ready for WFO Candidate should be ready for Night Shifts Office Location bommanahalli Cab Facility will be provided HR Subhijeetsingh Gahilot subhijeet_g@trigent.com

We're Hiring: Assistant Manager Training & Quality (Airlines/Travel Process) Location: Gurugram Experience: 5–9 Years Immediate Joiners Preferred Are you a dynamic professional with hands-on experience in both Training and Quality within the Airlines or Travel BPO domain ? We want to hear from you! Key Responsibilities: • Design and deliver process/product training modules • Drive continuous improvement through quality audits and feedback • Identify training needs and skill gaps across teams • Monitor KPIs and implement quality frameworks • Collaborate with operations to enhance overall service standards Who Should Apply: Candidates with dual exposure to Training & Quality in Airlines/Travel processes Strong communication, leadership, and analytical skills Experience in managing new hire training, refresher programs, and quality compliance

Job description Key Responsibilities: Develop and deliver training programs for new and existing sales team members, including onboarding, refresher, and advanced training. Train sales teams on product features, benefits, competitive advantages, and use cases. Collaborate with product managers and marketing to ensure training content is accurate, up-to-date, and aligned with product releases. Facilitate workshops, classroom training, webinars, and e-learning modules. Assess training effectiveness and adapt programs based on feedback, sales performance data, and evolving business needs. Support sales leadership in identifying skill gaps and recommending targeted learning interventions. Create training materials such as manuals, guides, videos, presentations, and FAQs. Stay up to date with industry trends, competitor products, and best practices in sales training. Requirements: Bachelor's degree in Business, Marketing, Science, Engineeering or related field. 4+ years of experience in sales training, product training, or sales enablement roles. Strong understanding of sales processes, methodologies (e.g., SPIN, Challenger, Solution Selling), and CRM tools. Excellent presentation, facilitation, and interpersonal communication skills. Experience designing and delivering in-person and virtual training programs. Ability to simplify complex product features into clear, value-driven messages. Tech-savvy and comfortable with learning management systems (LMS), e-learning tools, and digital communication platforms. Preferred: - Experience in Furniture, Interiors & Retail industry.

Key Responsibilities: New business Transition/Knowledge Acquisition , Transfer and Training BAU . Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Accounts Supported: TMCReports To: Sr.General Manager /General Manager - TrainingMust have skills : Corporate Management Experience /People management / Strategic thinking / data management and analysis Qualifications Graduate Travel/TMC experience preferred.

We are actively hiring for a Process Trainer!!! Location- Goregaon. Mumbai Shift - Rotational Shifts (including night shifts - 5 days working with 2 rotational weekoffs) Roles and Responsibilities Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge. Develop and maintain relationships with clients to understand their requirements and preferences for training delivery. Collaborate with subject matter experts to create engaging and effective learning materials. Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers. For further information kindly connect with- Simran Rana - 9137514621

To train 10th / 12th passed out students in Automotive Manufacturing technology. Sound knowledge in Mechanical and automobile subjects, to train the students as per syllabus. Required Candidate profile B.Tech (Mechanical/Automobile Diploma (Mechanical/Automobile) -1st division min 26 age capitalplacement02@gmail.com

Role 1: Process Trainer International Voice Process Experience: 4+ years total, including 1 year as a Process Trainer in International Voice Process Location: Bangalore (Work from Office) Company: MNC BPO CTC: 6 6.5 LPA Perks: 2-way cab facility Role 2: V&A Trainer – International Voice Process Experience: 4+ years total, including 1 year as a V&A Trainer in International Voice Process Location: Bangalore (Work from Office) Company: MNC BPO CTC: 7 – 7.5 LPA Perks: 2-way cab facility

Role & Responsibilities: Conduct in-depth sales and product training for showroom teams Ensure all staff are updated with latest Tata Motors product knowledge Travel to multiple JP Motors branches across Himachal Pradesh for on-ground coaching Analyze team performance and provide feedback to improve customer handling and conversions Develop training modules for new and existing staff Monitor sales techniques and guide improvement initiatives Act as a mentor and motivator for the sales force Preferred Candidate Profile: 3 to 7 years of experience in automobile sales or training (preferably Tata vehicles) Excellent communication and interpersonal skills Proven track record of sales performance or coaching in the automotive industry Strong presentation and leadership abilities Willingness to travel extensively within Himachal Pradesh Knowledge of regional customer behavior is a plus

We are hiring for Banking Process Trainer. Need Excellent Communication Skills 1 year on Paper banking process trainer experience with US, UK, BFSI, CARD, DISPUTE Management. TNI, TNA, OJT, Throughput skills Presentation Skills and Effective Communication skills Open to work in rotational shift 5 days working / 2 rotational off Job location: Goregaon Interested candidate can share Ur cv @shamina.sayyed@teleperformancedibs.com

About us We are Powerplay, Indias 1st mobile app for construction. In simple words, its the "Slack for Construction Industry". It replaces WhatsApp groups and helps the contractors to collect money faster by improving their site-to-office communication. Founded by IIT Roorkee alumni - Iesh Dixit and Shubham Goyal. Backed by industry experts and leading VCs like Sequoia, Accel, and India Quotient. Why join Powerplay We are on a mission to empower construction workers with great design and technology to fasten Indian infrastructure development. The second largest industry in India - Construction is making a transition from pen and paper to digital, on Powerplay. So, if you want to help and impact the 16% working population of India employed in construction, you will love to work here. Also, each and every person who joins Powerplay absolutely loves what they do. Time just passes for us when we work. We believe that is the only way to do great work. If you resonate with this, come join us! About the Role We are seeking a dynamic and enthusiastic individual to join our team as a Product Trainer. As a Product Trainer, you will play a crucial role in educating and empowering our office and site team members on how to effectively utilize our Construction SaaS Project Management Product. Responsibilities - Develop and deliver comprehensive training programs for both office and site team members, ensuring they have a thorough understanding of our product's features and functionalities. - Collaborate with the product development team to stay updated on new features and enhancements, incorporating them into training materials as needed. - Conduct on-site training sessions for site team members, providing hands-on guidance and support. - Create engaging training materials, including presentations, manuals, and videos, to facilitate learning and retention. - Assess training needs and tailor training programs accordingly to address knowledge gaps and maximize learning outcomes. - Provide ongoing support and guidance to team members post-training, addressing any questions or concerns that may arise. - Build and maintain strong relationships with team members, fostering a positive and supportive learning environment. - Collect feedback from trainees to continually improve training programs and materials Requirements - Genuine interest in teaching and educating people, with a passion for building relationships with those trained. - Proven experience in training and development, preferably in a technology or software-related field. - Excellent communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner. - Strong organizational skills, with the ability to manage multiple training initiatives simultaneously. - Flexibility and adaptability to accommodate varying learning styles and preferences. - Experience in the construction industry or familiarity with construction project management processes is a plus. - Must be fluent in english hindi and tamil or telugu.

Vuram Technology Solutions Pvt Ltd is looking for Senior Group Manager - Process Training to join our dynamic team and embark on a rewarding career journey Leads a functional or departmental group ensuring strategic alignment Oversees budget, operations, and team performance metrics Supports leadership in planning and stakeholder engagement Drives innovation and continuous improvement initiatives

Key Responsibilities: New business Transition/Knowledge Acquisition , Transfer and Training BAU Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Qualifications Graduate , Process Training experience

Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU Take direction from training lead and execute deliverables Design process training plans with inputs from client SMEs Conduct training sessions for identified gaps and process betterment Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc Set-up daily/weekly huddles with trainees to track progress and resolve any issues Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations Develop training interventions based on TNI for existing employees Review and revise the standard operating procedures periodically or as agreed with the client Ensure robust update management process is deployed and followed Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD) Preparing, publishing and maintaining various training reports and dashboards Qualifications Graduate with experience in Finance and Accounting ( AP,AR and R2R) with training delivery experienc

Job Role . To provide prompt, effective communication support for customers and Resort staff by operating systems of Evolve Back Resorts. Job Description (a) Guest Orientation . To deliver a level of personalized service that exceeds not only the expectation of the guest but will add a point of difference from the service provided anywhere else within the resort. (b) Personalized Service . EH provides a very personal, detailed, seamless service to guests. (c) EH will take gentle care of all their guests from arrival until departure without imposing themselves on the guest. (d) The attention to detail required and the ability to anticipate the needs of guests needs demand that the EH is a consummate resort professional with impeccable standards. (e) Process Adherence . Ensures all initiatives and processes are within the company s Responsible tourism framework. (f) Documentation. Maintain & manage the documents as per SOPs. Engaging in day-to-day operation of the whole facility. (g) Product Knowledge . Should have thorough knowledge of Resort & Operations.

Associate provide the TC Experience to the customers, and they also have to deal with the visual merchandisers for proper display at the stores maintain the inventory check, and have to report to the Floor manager providing him all the details of the store

Role Details Section 1 (Roles and Responsibilities) [Describe the role in detail without mentioning any technical tool/platform/programming language) Section 2 (Mandatory technical skills) [Mention the mandatory technical skill family (hard skills)] Section 3 (Mandatory non-technical skills) [Describe the mandatory non-technical skill requirement (Domain) Section 4 (Education Qualification and Certifications required, If any) [Mention the educational qualifications necessary, any certification /specific academic pedigree needed] Section 4 (Others) [Mention any other information about the role, that you may want to share with Staffing / Hiring team

Person will be responsible for conducting new hire training & refresher Audit calls and share feedback to improve performance Preparing and updating training reports Conduct TNI and TNA analysis if interested call 9235457455 Deepti

Job Title: International Trainer BPO Location: Gift City Gandhinagar Shift: Rotational Shifts Week Offs: Rotational Experience Required: 2-5 years (in International BPO Training preferred) Educational Qualification: Graduation – Mandatory Job Summary: We are looking for a dynamic and experienced Trainer to deliver high-impact training sessions for our international BPO sales team. The ideal candidate will have a proven track record in training for outbound/inbound international sales campaigns and will be responsible for enhancing the performance and productivity of our front-line sales executives. Key Responsibilities: Conduct product training for new hires and tenured agents. Develop training modules, SOPs, and assessments tailored for international BPO sales. Monitor and evaluate training effectiveness through feedback and performance metrics. Identify training gaps through TNI (Training Needs Identification) and propose customized interventions. Coordinate with Operations and Quality teams to align training goals with business objectives. Provide floor support and refreshers as needed. Maintain training reports, feedback forms, and training logs. Requirements: Graduation is mandatory. Minimum 2 years of experience as a Trainer in an international BPO environment. Excellent communication, presentation, and facilitation skills. Strong knowledge of sales techniques, objection handling, and customer engagement strategies. Flexible to work in rotational shifts and week offs . Proficiency in MS Office (Excel, PowerPoint, Word).

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and concepts. Business Expertise Ability to coordinate team efforts to achieve overall company and client goals. Impact Directly impacts the quality of services provided Supports and trains team members to impact end user experiences Leadership Provides supervision including coaching and quality checks to support associate progress Problem Solving Solves problems and evaluates possible solutions using past technical experience. Interpersonal Skills Strong communication skills to share ideas and information. Responsibility Statements Delivers quality, productivity, and compliance KPI reports. Coaches and gives feedback to team members to enhance performance. Shares processes and business updates with the team. Supervises the team to identify coaching opportunities. Recommends training interventions when necessary. Outlines best practices for associate growth and improvement. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and concepts. Business Expertise Ability to coordinate team efforts to achieve overall company and client goals. Impact Directly impacts the quality of services provided Supports and trains team members to impact end user experiences Leadership Provides supervision including coaching and quality checks to support associate progress Problem Solving Solves problems and evaluates possible solutions using past technical experience. Interpersonal Skills Strong communication skills to share ideas and information. Responsibility Statements Delivers quality, productivity, and compliance KPI reports. Coaches and gives feedback to team members to enhance performance. Shares processes and business updates with the team. Supervises the team to identify coaching opportunities. Recommends training interventions when necessary. Outlines best practices for associate growth and improvement. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficient in a range of operational processes through prior experience and trainings. Completes assignments and guides the work of peers and other team members. May work cross-functionally, in different areas when necessary. Proposes improvements to processes and methods. Works within established procedures and practices. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Acts as a technical expert in an area. Business Expertise Understanding of how best teams integrate and work together to achieve company goals.. Impact Impacts own team and other teams when work activities are closely aligned. Suggests improvements to existing processes and solutions to improve efficiencies. Leadership Serves as a team leader and may allocate work. Provides subject matter guidance to junior team members. Problem Solving Ability to problem solve and provide the best outcome for clients and end users. Interpersonal Skills Exchanges ideas and information effectively. Uses tact and diplomacy when communicating. Responsibility Statements Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts \"train the trainers\" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards