1438 Process Training Jobs - Page 9

Bachelor s/Master s Degree in any field Requirements: Familiarity with local languages. Excellent communication skills and strong problem-solving ability Passionate about working for the youth from lower economic backgrounds and communities Good analytical skills and attention to detail Proficient in using the Microsoft Office Suite Willingness to travel 5+ years of relevant experience in training Key Responsibilities Develop and Implement Training Modules Design training workshops and deliver trainings Reporting Liaising with Government

Process Trainer (BPO – E-commerce pref) Exp: 3+ yrs in BPO with min. 1 yr as Process Trainer (CS/Domestic BPO) Conduct new hire & refresher trainings, design content, and work with Quality/Ops for process improvements. knowledge on Fraud Risk Mngt Required Candidate profile Skills: Excellent English & Hindi communication, strong presentation, facilitation, and content creation abilities. Graduate (UGC recognized) | 6 days working (1 rotational off)

Product Trainer Mumbai, Quality and Training ABOUT US TimesPro strives to embody the values of Education 4.0: Learner-centric, industry-relevant, role-specific, and technology-enabled, with a goal of making learning accessible for anyone who seeks to grow. TimesPro aims to fulfil aspirations of by making excellence accessible through learner-centric innovations and global collaborations.Established in 2013, we are the award-winning H. EdTech initiative of the Times Of India Group, catering to the learning needs of Indians with aspirations of career growth. We offer a variety of created and curated learning programmes across a range of categories, industries, and age groups. They include employment-oriented Early Career courses across BFSI, e-Commerce, and technology sectors; Executive Education for working professionals in collaboration with premier national and global educational institutions; and Enterprise Solutions for learning and development interventions at the organisational level. Visit us at https://www.timespro.com JOB DESCRIPTION To train New Joiners/Existing employees of the company. Conduct orientation/induction training. ¢ Conducting Soft Skills & Sales Cycle Training based on consultative selling model. ¢ Refresher training, soft skills training, sales training, product training &process training. ¢ Conduct audits to identify training needs. ¢ Assessing existing Scripts and process notes and keep it updated on timely basis. ¢ Scheduling regular refreshers for teams on frequent process changes. ¢ Should identify ways through which efficiencies can be built in improving Sales. ¢ Conducting skills gap analysis to identify areas of improvement. ¢ Coordinate individual and team performance review sessions to discuss strengths and weaknesses. ¢ Report on impact of training programs ¢ Would prefer candidates who speak Hindi, English and any other Indian languages. ¢ Conduct periodic training need analysis. ¢ Understand business model and devise the training plan accordingly. EXPERTISE AND QUALIFICATIONS External Skills and Expertise ¢ Bachelor's degree in a relevant field (e.g., Education, Business, Marketing) or equivalent 5 years of practical experience. ¢ Proven experience in training and enablement roles, preferably in the EdTech or education industry. ¢ Strong understanding of Higher Education programs and the ability to articulate their value to prospective customers. ¢ Familiarity with sales methodologies and techniques, especially in a consultative sales environment. ¢ Excellent communication and presentation skills, with the ability to adapt training content for different learning styles and audiences. ¢ Proficiency in using training tools, learning management systems (LMS), and multimedia resources to create engaging training materials. ¢ Strong organizational skills to manage training schedules, track training effectiveness, and provide timely feedback to sales team members.

Roles and Responsibilities : Design and deliver process training programs for insurance agents to improve their skills in sales, customer service, and product knowledge. Develop training materials such as manuals, guides, and presentations to support the learning objectives. Conduct regular assessments and evaluations to measure the effectiveness of the training program. Collaborate with subject matter experts to ensure accuracy and relevance of the training content. Job Requirements : 2-5 years of experience in process training or a related field (insurance industry preferred). Strong understanding of insurance products, processes, and regulations. Excellent communication skills in Tamil language (written & spoken) is required.

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Position: Process Trainer Reporting To: Manager Location: Hyderabad Job Description: Conduct, coordinate, and facilitate the training process for new and existing employees. The person will be involved in conducting the Basic Training and other specialized training modules. Preparation of Training workflow and Training Documents. Creation of new tests and exercises and up-gradation of the existing ones. Creation of new and imaginative approaches to training-related issues. Query Handling. Defect Analysis and identification of training needs for existing employees. Desired Profile: People who have exhibited taking an active role in coaching and assisting team members in their own development efforts. • An inquisitive and investigative nature. Willing to take initiative and be a creative problem solver. Ability to work on multiple tasks simultaneously. Ability to prioritize, multi-task, and deliver with regard to fast deadlines. Ability to interact with many levels and to face and deal with issues in a mature and professional manner. Flexible with respect to changing priorities/instructions. Understands own limits and is not afraid to ask questions to clarify instructions. Effective communication skills, including facilitating communication between teams when guidelines are in question and reporting back to the management team regularly. Should have knowledge of Microsoft Office, Word, Excel, PowerPoint. Professional Skill Requirements: Excellent verbal and written communication skills. Ability to work independently as well as under supervision or in collaboration with others. Familiarity with the business environment. Must have a passion for extensive reading on all aspects of businesses and must have a penchant for width of knowledge. Strong attention to detail and excellent follow through. Good domain understanding. Good documentation Handling.

Team Lead Process- Trainer- International Voice only Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience - VOICE only Shift- US

About Zscaler Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world's cloud security leader. We're looking for an experienced Technical Trainer to join our Cyber Academy team. Reporting to the Manager, Technical Training Delivery, you'll be responsible for: Instructing Zscaler technical courses and certifications online and in-class with professionalism and effective techniques Configuring and troubleshooting Zscaler training environments, including Zero Trust Exchange, Cloud Protection solutions, and network services, while managing remote labs, configuring student pods, and resolving issues Managing class rosters, track attendance, and collect post-class surveys Providing support and assistance to students as needed Delivering training onsite or virtually, with up to 90% travel, including remote locations in India, and flexibility across APJ time zones What We’re Looking for (Minimum Qualifications) 4+ years of experience in technical training Detail-oriented with the ability to tailor training to the target audience Ability to mentor and influence effectively What Will Make You Stand Out (Preferred Qualifications) Experience as a technical instructor in network security, cloud, or SaaS technology Bachelor’s degree in a technology major with a minor in communications, or equivalent technical/communications certifications Strong classroom skills: presentation, listening, engagement, cultural sensitivity, and understanding #LI-Hybrid #LI-KM8 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

As a Trainer at our BPO team in Yeshwanthpur, you will play a crucial role in enhancing individual and team performance through the design, implementation, and delivery of impactful training programs. Collaborating closely with operations, quality, and HR teams, you will ensure that training initiatives align with business goals and client expectations. Your primary focus will be on improving service skills, product knowledge, customer acquisition, cross-selling/upselling techniques, target achievement, and soft skills. Conducting Training Needs Analysis (TNA) and Training Needs Identification (TNI) will be essential in continuously uplifting the team's capabilities. Key Responsibilities: - Design and deliver engaging process training for new hires and existing staff. - Conduct Training Needs Analysis (TNA) and Training Needs Identification (TNI) in collaboration with operations and quality teams. - Provide performance coaching, one-on-one feedback sessions, and skill enhancement workshops. - Ensure agents are well-versed in product knowledge, customer handling skills, and cross-selling/upselling techniques. - Track training effectiveness through performance metrics and feedback for data-driven improvements. - Support learning and development initiatives aligned with business objectives. - Prepare training content, manuals, and post-training reports. - Manage floor support, refreshers, and ongoing capability programs. Mandatory Key Skills: - Polished Communication and Stakeholder Management. - Training Needs Analysis (TNA) & Training Needs Identification (TNI). - Soft Skills & Communication Training. - Interpersonal & Presentation Skills. - Analytical Thinking. Preferred Keywords: - Process Training, Call Center Training, Performance Coaching, Product Knowledge, Customer Acquisition, Cross-Selling / Upselling, Target Achievement. Work Experience: 1 - 3 years as a Trainer in a BPO/ITES environment. CTC Offered: 3.0 LPA - 3.9 LPA. Job Location: Yeshwanthpur, Bangalore. Industry Type: BPO / Call Centre / ITES. Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations. Qualification: Graduate (Any Discipline). Apply Now: Send your resume to: careers@transactglobal.com.,

Dear Aspirants, Greeting from Sagility!! Huge hiring for "Specialist-Process Trainer". Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : anitha.c@sagilityhealth.com Regards, TA Team Sagility

Only For Bangalore / Kolkata | Process Trainer | International BPO Process Trainer || International BPO Experience: Experience 1+ Yrs as a Process Trainer in to International Voice (Mandate) 1 Yr of Process Trainer With International BPO On Papers (Mandate) Only International Process in Process Trainer Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For BANGALORE / KOLKATA INTERNATIONAL US VOICE Process Trainer EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs

Only For Bangalore / Kolkata | Process Trainer | International BPO Process Trainer || International BPO Experience: Experience 1+ Yrs as a Process Trainer in to International Voice (Mandate) 1 Yr of Process Trainer With International BPO On Papers (Mandate) Only International Process in Process Trainer Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For BANGALORE / KOLKATA INTERNATIONAL US VOICE QA EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs

The Sr. P2P PE understands the full scope and has thorough knowledge of the Procure to Pay process, from Vendor onboarding and PO creation to invoice processing and payments The role requires a proven track record in process implementation, Purchase to Pay system functionalities and efficiency improvement In this role, the candidate will be continuously looking for ways to improve the current processes by involving the various P2P teams and asking critical questions A critical mindset, ability to multi-task and clear communication with different stakeholders is crucial The role will also include responsibility for training documentation and audit related responsibilities Key Responsibilities: Driving improvements for complex Procure To Payment (PTP) processes and identifying gaps and opportunities to optimize the current process Designing and executing targeted solutions to resolve identified problems, improving process efficiency and accuracy Executing root cause analysis to identify mismatched data, incompatible data formats, or differences in data between SAP and the external system Evaluating the impact of the gap on the multiple ledgers of the financial system Ensuring data accuracy, completeness, conversion, migration, and validation Collaborating closely with regional AP team, cross-functional teams including business, FinTech, etc. Analyzing P2P processes to identify inefficiencies, data discrepancies, and integration issues affecting business operations Reporting of anomalies identified during the integration between SAP and other tools System Functionality, training on the process to (new) colleagues Ensuring compliance and control adherence as company policies Participate in global (cross functional) projects and support in UAT (design/test scope definition) Set and Monitor KPIs for the team Draft and execute processes to enhance the processing teams performance Eg - Quality Checks, Productivity Analysis, etc Performing complex vendor/GRIR reconciliation and ensuring timely resolution of discrepancies Raising tickets or taking action on tickets (SNOW/Zendesk ) Work with Financial Systems product teams to design and embed their technical products into existing scalable operations while understanding how this impacts other departments, SOX & compliance Support PTP manager in achieving departmental priorities through projects controls and related initiatives Identify, design, initiate and drive changes for Purchase-to-Pay authorization, define and drive elimination of PTP SOD issues (GRC). Required Skills: Minimum 7+ years in PTP and a proven track record of Improving operational processes through standardization and/or automation Expert skills in Power BI or Tableau [Mandate] , SQL , Click View, data visualization Certifications in SAP FICO Module (preferred) Certification in Lean Six Sigma (preferred) Thorough knowledge of SAP HANA + FI + MM + VIM or Ivalua [Mandate] Thorough knowledge of SAP (S4H) system in FI and MM module, level - advanced user with understandings of SAP posting standards/rules/elements Knowledge of SAP authorization model/structure / GRC and SOD . Excellent communication skills Excellent Ms Office/Google workspace exposure with strong MS Excel/GoogleSheets knowledge Excellent accounting knowledge Thorough experience managing and improving integration performance (eg between SAP VIM and Ivalua) Experience in KPI system building/data analysis Audit/risk experience (preferred) Structure way of thinking and strong presenting skills Ability to work independently, self-motivated and disciplined Solid understanding of and experience with process audits

Key Resp- 5+Yr in int BPO/GCC(Healthcare/Finance) Deliver onboarding and brefresher training programs. Conduct soft-skill workshops, compliance training. Coach underperforming agents using QA Feedback & Mock Sessions. Collaborate with Quality Team

Big Oh Tech is looking for Technical Graduate Trainee (specialized in App Development and AI/ML) to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 6 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv- 9953150816

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 6 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv- 9953150816

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 6 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Contact Person- Nidhi Rastogi (8630322833) Interested candidate can share their cv at nidhi.rastogi@igtsolutions.com

Overview Seeking talented Frontend Engineers ready to join leading tech and product teams With just one short interview, youll be considered for 100+ openings?no repeated applications required Companies will reach out directly if theres a mutual fit, What Youll Do Build intuitive, responsive user interfaces with modern web frameworks Translate design and business requirements into high-quality code Optimize performance across browsers and devices Collaborate with UX designers and backend engineers to deliver seamless user experiences Ensure cross-browser compatibility and accessibility Work on fast-paced projects using the latest frontend technologies Interview Topics Core web technologies: HTML5, CSS3, JavaScript Frontend frameworks: React, Vue, Angular, etc Performance optimization and debugging Responsive design principles Cross-browser and mobile compatibility Team collaboration and code quality What Were Looking For 310 years of experience in frontend development Proficiency in at least one modern frontend framework Strong understanding of web performance, testing, and UI/UX Location Hyderabad (Remote, On-site, or Hybrid depending on company preference) Whats in it for You Access to top product companies through a single interview Competitive salary and benefits Career advancement opportunities Collaborative, fast-moving work environments

Leading BPO in Gurgaon Hiring for Process Trainer International BFSI Voice Process(Mandatory) Require minimum 1years experience as Process Trainer in International BPO Immediate joiners(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 10.5LPA Shifts 24*7 5 Days Workin g Two Way Cabs Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domain Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Gurgaon Hiring for Process Trainer International BFSI Voice Process(Mandatory) Require minimum 1years experience as Process Trainer in International BPO Immediate joiners(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 10.5LPA Shifts 24*7 5 Days Workin g Two Way Cabs Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domain Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 6 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv- 7042379178

Aquachem Industries Private Limited is looking for Training Executive to join our dynamic team and embark on a rewarding career journey Training Needs Analysis: Identify the training and development needs of employees and teams through assessments, surveys, and consultation with managers and HR departments Training Program Design: Develop comprehensive training programs and initiatives that align with organizational objectives and address identified skill gaps Training Material Development: Create engaging training materials, including presentations, e-learning modules, videos, and other resources, to support effective learning and development Training Delivery: Conduct training sessions, workshops, and seminars using various methods such as classroom training, online platforms, and blended learning approaches Performance Evaluation: Assess the effectiveness of training programs through evaluation methods such as surveys, feedback analysis, and post-training assessments to measure the impact on individual and team performance Training Administration: Manage logistics, scheduling, and coordination of training programs, including venue bookings, participant registrations, and communication with stakeholders Vendor Management: Collaborate with external training providers, consultants, and subject matter experts to leverage their expertise and resources in delivering specialized training programs Learning Management Systems (LMS): Utilize learning management systems or other digital platforms to organize and deliver training content efficiently, track employee progress, and generate reports on training outcomes Continuous Improvement: Stay updated with industry trends, emerging training methods, and technologies to enhance the effectiveness and efficiency of training programs Stakeholder Collaboration: Work closely with HR, department heads, and managers to align training initiatives with employee development plans, succession planning, and talent management strategies

Role Summary Orchestrate all logistics, calendars, vendor relations and reporting for the four L&D Schoolsensuring smooth execution of every training event and initiative. Key Responsibilities • Calendar Management Maintain master training schedule; coordinate with business stakeholders and Leads to confirm dates, venues (physical/virtual) and participant rosters. • Vendor & Venue Coordination Source, evaluate and manage external trainers, caterers, print-and-ship services and off-site venues; negotiate SLAs and budgets. • Operational Execution Handle training invites, coordinate travel bookings with the travel desk, meeting setups, IT and AV requirements; troubleshoot in-session issues. • Reporting & Analytics Track attendance, completion rates, feedback scores; build weekly/monthly dashboards for the Head and Leads. • Admin & Documentation Maintain version control on curricula, facilitator guides, participant lists, expense reconciliations and vendor contracts. Required Qualifications & Experience • 24 years in training operations, project coordination or program management. • Exceptional organization and multitasking skills; comfortable with tight timelines. • Proficiency with calendaring and Google enterprise solutions (Gmail, Google calendar, G Sheets, PPT & Word), LMS basics are a must. • Strong vendor-management and communication abilities. • Ability to manage budget and present weekly/monthly training dashboards Core Competencies • Detail orientation & process discipline • Cross-functional collaboration • Time management & prioritization • Clear written and verbal communication • Problem-solving under pressure

Conduct training need analysis, design & deliver engaging training modules, facilitate new hire & ongoing sessions, evaluate performance, provide coaching, track progress, update materials, ensure process adherence & drive performance improvement