558 Process Training Jobs - Page 8

providing the day-to-day functional direction to agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching & developmental feedback & readiness recommendations Required Candidate profile Proven experience in training methodologies & soft skills Process Training-Voice Process International BPO Exp 24*7 shifts 5 days working Suvidha Mahajan suvidham@emsol.co.in 9911254430

Key Responsibilities: Quality Assurance Responsibilities: Monitor and evaluate inbound/outbound calls to assess agent performance against quality benchmarks. Provide detailed feedback and coaching to agents to improve call quality, compliance, and customer satisfaction. Identify gaps in process knowledge or soft skills and recommend targeted interventions. Maintain accurate quality reports and dashboards; present insights to leadership and suggest continuous improvement actions. Assist in root cause analysis of quality issues and collaborate on corrective action plans. Key Skills: Strong verbal and written communication Interpersonal and coaching skills Analytical and attention to detail Time management and organization Adaptability and problem-solving

The ideal candidate will conduct onboarding, upskilling sessions, assessments, and collaborate with operations to ensure process accuracy, efficiency, and alignment with U.S. mortgage regulations and client expectations.

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested candidates can share their profile to below mentioned mail ID. seema.madhavi@sagilityhealth.com Contact No:8639685017 Thanks & Regards, TA Team Sagility

Role & responsibilities Deliver product, process, tech & customer service training to retail staff of Retail stores Practice different methodologies and use practical approaches towards learners. Collaborate and work closely with business- Business Heads/Zonal Managers to deliver business goals through training interventions. Measure results and provide timely feedback to learners. Manage attrition during training. Develop and maintain content for the various learning needs. Do OJT & Classroom Training. Maintaining the Reports of Refreshers / On Job Training and doing business Impact training. Identify training needs and preparation of training calendar. Preferred candidate profile Experience in Retail Industry Experience in Training for a minimum of 4-7 Years Preferred candidate profile Candidate could be from Sales or training background. Should have understanding of Sales.

Regional Retail Trainer/Field Trainer - JD As a Regional Retail Trainer, you will deliver effective training and develop our retail team to achieve their targets and contribute to the overall success of our organization. Responsibilities: Collaborate with the Sr. Training Manager to develop and implement effective training programs for the assigned retail team. Conduct engaging and interactive training sessions for retail teams both in-person and remotely. Provide in-depth product knowledge training to ensure the retail team is equipped to confidently present and sell our products. Deliver training on sales techniques, negotiation skills, customer service, and other relevant skills to enhance the retail team's performance. Conduct onboarding training sessions for new hires and familiarizing them with company policies, procedures, and product knowledge. Assess the performance of the sales team during training sessions and provide constructive feedback and coaching to address performance gaps. Work closely with store and cluster managers to align training initiatives with sales goals and identify specific training needs. Maintain updated records of training curriculum and material. Skills Required: Bachelor's degree in a relevant field or equivalent practical experience. 2-5 years of experience as a retail trainer, sales trainer, or in a similar training role. Strong knowledge of retail industry practices, sales techniques, and customer service principles. Excellent communication and presentation skills Ability to design and deliver effective training programs, utilizing a variety of training methods and techniques. Proficient in the MS Office suite and other training software/tools. Strong analytical and problem-solving skills Flexibility to travel within the assigned region as required. Languages: Telugu & English.

Role & responsibilities Preferred candidate profile

We are seeking an experienced and qualified Retail Trainer to provide high-quality training to our candidates. The ideal candidate should have Fluency in English language & Hindi, with a strong background in Training

We're seeking an experienced Customer Care Executive Trainer to design, deliver, and evaluate training programs for customer care representatives. The ideal candidate will have expertise in customer service, training delivery

We're seeking an experienced Customer Care Executive Trainer to design, deliver, and evaluate training programs for customer care representatives. The ideal candidate will have expertise in customer service, training delivery

We're seeking an experienced Customer Care Executive Trainer to design, deliver, and evaluate training programs for customer care representatives. The ideal candidate will have expertise in customer service, training delivery

Looking for Process Trainers with excellent communication and presentation skills. Strong training basics with the ability to work under pressure. Perform training sessions with new employees/Associates. Able to communicate in Hindi & English. Required Candidate profile Knowledge about Mobile & IT industry & any regional languages would be preferred. Able to respond quickly and logically on mails. Can create PPT’s after understanding any process. Open to travel. Perks and benefits Best in the industry

Job Summary: We are seeking a dynamic and experienced Pharma Training Manager to lead the learning and development initiatives for our pharmaceutical sales and marketing teams. The candidate will be responsible for designing, implementing, and evaluating training programs to enhance product knowledge, selling skills, compliance, and overall field force performance. Key Responsibilities: Develop and deliver effective induction programs for new hires in the sales and medical teams. Create and conduct product training, refresher courses, soft skills, and selling skills modules. Collaborate with marketing and medical affairs to align training content with current strategies and scientific updates. Identify training needs through surveys, field visits, performance analysis, and feedback from stakeholders. Design e-learning modules and manage LMS (Learning Management System), if applicable. Monitor and evaluate the effectiveness of training programs through assessments, feedback, and field performance improvement. Coach and mentor field force and first-line managers for capability building. Organize national and regional training workshops, sales meets, and external certification programs. Ensure training compliance with regulatory guidelines and SOPs. Stay updated on industry trends, competitors, and advancements in pharmaceutical education. Qualifications & Skills: Bachelors or Masters degree in Pharmacy / Life Sciences / Medicine / or related field. MBA in Marketing or HR (preferred). 6–10 years of pharma experience with at least 3 years in training or L&D roles. Strong knowledge of pharma sales processes, therapy areas, and compliance norms. Excellent communication, presentation, and interpersonal skills. Proficient in MS Office; exposure to LMS, e-learning platforms, and digital tools is a plus. Willingness to travel (nationally) as needed. Preferred Attributes: Prior field experience in pharma sales or product management. Certification in training or instructional design. Passion for learning and people development. Analytical mindset to measure training impact. Salary: MAXIMUM LIMIT CTC UPTO 12 LPA TO 15 LPA- SUBJECT TO CURRENT CTC . Suitable candidates can expect 10 to 30%hike depend upon current CTC.

Soft Skills Trainer Location: Pune Graduate Total 5 years exp in BPO and Min 2 years as Soft Skill Trainer- On Paper Salary: Up to 6.5 LPA 6 Days working Rotational Day Shift Excellent Communication Skills Contact @9988352892 HR Sonali Required Candidate profile Conduct engaging Soft Skill Training sessions Perform TNI and TNA to design effective learning paths Create and deliver structured Training Modules Monitor and improve Throughput.

Role & responsibilities Training Delivery : Conduct new hire training on domain, communication, soft skills, and travel induction. Hiring & Onboarding : Identify and hire candidates matching client and process expectations. Performance Management : Take end-to-end ownership of training throughput, certification, and early production performance. Reporting : Share internal and client training reports accurately and on time. Content Creation & TNI : Conduct Training Need Identification and update pre-process modules accordingly. Knowledge Management : Implement monthly floor checks, refreshers, and upskill programs. Stakeholder Engagement : Effectively coordinate with internal teams and clients. Coaching & Development : Design and deliver interventions including one-on-one coaching, classroom sessions, and on-floor activities. Preferred candidate profile Training Delivery : Conduct new hire training on domain, communication, soft skills, and travel induction. Hiring & Onboarding : Identify and hire candidates matching client and process expectations. Performance Management : Take end-to-end ownership of training throughput, certification, and early production performance. Reporting : Share internal and client training reports accurately and on time. Content Creation & TNI : Conduct Training Need Identification and update pre-process modules accordingly. Knowledge Management : Implement monthly floor checks, refreshers, and upskill programs. Stakeholder Engagement : Effectively coordinate with internal teams and clients. Coaching & Development : Design and deliver interventions including one-on-one coaching, classroom sessions, and on-floor activities. If this opportunity aligns with your career goals, please share your updated CV at rimjhim.sharma@crescendogroup.in .

We are seeking an experienced and qualified Freelance German Language Trainer to provide high-quality language training to our candidates. The ideal candidate should have Fluency in Japanese and English language, with a strong background,

We are seeking an experienced and qualified Freelance Japanese Language Trainer to provide high-quality language training to our candidates. The ideal candidate should have Fluency in Japanese and English language, with a strong background,

A leading provider of Business Process Management (BPM) and IT solutions Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook) Job Location: Mumbai, Bhayandar Shifts: Rotational Day Shifts Workdays: 6 days Required Candidate profile RAG analysis Conducting TNIs, Refreshers, PKTs and driving learning completion Minimum 1 year as a Trainer. Any queries/yash@peshrgmail.com/7387026701

We are seeking an experienced and qualified Retail Trainer to provide high-quality training to our candidates. The ideal candidate should have Fluency in English language & Hindi, with a strong background in Training

We are seeking an experienced and qualified Retail Trainer to provide high-quality training to our candidates. The ideal candidate should have Fluency in English language & Hindi, with a strong background in Training

We are seeking an experienced and qualified Retail Trainer to provide high-quality training to our candidates. The ideal candidate should have Fluency in English language & Hindi, with a strong background in Training

We are seeking an experienced and qualified Retail Trainer to provide high-quality training to our candidates. The ideal candidate should have Fluency in English language & Hindi, with a strong background in Training

We are seeking an experienced and qualified Retail Trainer to provide high-quality training to our candidates. The ideal candidate should have Fluency in English language & Hindi, with a strong background in Training

Role & responsibilities Conduct new hire training (NHT) and refresher sessions for employees. Develop and update process training materials based on client requirements. Facilitate mock calls, role-playing exercises, and real-time coaching to enhance agent performance. Monitor quality metrics and provide feedback to improve efficiency. Collaborate with operations and quality teams to identify training needs. Ensure compliance with industry regulations and company policies. Maintain training records and assess the effectiveness of training programs. Preferred candidate profile 4-7 years of experience as a Process Trainer in a BPO setup. Strong communication and presentation skills. Ability to analyze performance gaps and implement training solutions. Familiarity with call center operations, CRM tools, and customer service best practices. Bachelor's degree in Business, Communication, or a related field (preferred). Willingness to work in rotational shifts, including night shifts.

Deliver induction training for all new joiners, conduct training assessment and collect post training feedback from participants Monitor OJT performance on daily basis and handhold them whenever any support required Prepare monthly report for MIS