1438 Process Training Jobs - Page 8

Senior Analyst Insurance Operations (Grade B2) What can you expect: Excellent exposure to complex & diverse insurance handling work. Opportunity to enhance insurance knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role. Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the work processing with limited support We will count on you to: Process and self-Management: Contribute to achieve the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and is in compliance at all times. Maintains performance standards. Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Completing all training related activities when assigned Cognizant of completing all assigned activities within the stipulated time Ensuring all production targets are met in training Ensuring all production targets are met in BAU (Post training) Ensuring all Quality targets are met in training Ensuring all quality targets are met in BAU (Post training) Communicate status of work, any issues with team managers and manager on time Schedule adherence is a must No unplanned leaves Ready to work in below shifts : Expected shift timing : 6:30 AM 3:30 PM 2:30 PM 11:30 PM 6:30 PM 3:30 AM Your hiring manager and HR will inform you the shift requirement for the team you are interviewing for. Compliance, Regulatory and Procedural Responsibilities Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company Appropriate usage of Marsh Specialtys systems to monitor, record and retain information Demonstrate clear understanding of regulatory requirements Proactively ensures compliance with regulatory and risks framework Adheres to policies, guidelines and operating procedures Keeps own knowledge and expertise up to date and relevant Identifies and evaluates risks appropriately. Recognizes how own actions impact on compliance What you need to have: Prior years of work experience Graduate in any stream Fair understanding of Insurance Broking business and dynamics Good command over spoken and written English Have worked in Insurance Broking related service - US Certificate of Issuance Superior comprehension and articulation skills Ability to prioritize and organize tasks, work within stiff timelines Eye for detail and innovative mindset Basic knowledge of MS Office Willingness to learn and adapt to changes What makes you stand out: Insurance certification from The Institutes, USA Post-Graduation/Certificate Courses in Insurance Any prior experience on any insurance process

We are looking for a highly motivated and enthusiastic individual to join our team as a Management Trainee in Career Management, located at Lodha (I-Think Techno Campus) - JM. The ideal candidate will have 1 to 3years of experience. Roles and Responsibility Develop and implement effective career management strategies to achieve business objectives. Conduct market research and analyze industry trends to identify new business opportunities. Build and maintain strong relationships with clients and stakeholders to drive business growth. Collaborate with cross-functional teams to develop and execute business plans. Identify and mitigate risks associated with business operations. Monitor and report on key performance indicators to measure business success. Job Requirements Strong understanding of the banking and financial services industry. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and other productivity software. Ability to think strategically and make informed decisions.

Location: [Bangalore] | Department: Training | Fleet: Airbus About the Role We are looking for a dynamic and experienced trainer to deliver both Safety & Emergency Procedures (SEP) and Poise training to our cabin and cockpit crew. This role combines soft skills excellence with safety expertise, ensuring our crew embodies IndiGo’s high standards in safety, service, and professional image. Key Responsibilities Conduct SEP training (Initial, Type, Recurrent, Refresher, SCC) and Poise & Etiquette sessions. Deliver situational management training and image consulting guidance, including makeup techniques and grooming standards. Maintain accurate training records and ensure trainee welfare. Keep training content relevant and aligned with company values, regulatory requirements, and industry best practices. Travel to various locations for training delivery, fostering discipline and a positive learning environment. Uphold IndiGo’s image and culture. Qualifications & Experience Preferably a line SEP trainer Bachelor’s degree in Aviation, Education, Management, or related field. Strong communication, presentation, and coaching skills. Knowledge of makeup application, image consulting, and professional grooming standards. High professionalism, adaptability to rotational shifts, and willingness to travel extensively.

As a Training Manager at our Jaipur branch, you will play a crucial role in overseeing the training activities for the North region encompassing Madhya Pradesh and Rajasthan. Your responsibilities will include conducting soft skill, sales, software, and process training sessions to enhance the skill set of our employees. This is a full-time, permanent position that offers a range of benefits including health insurance, life insurance, provident fund, and a yearly bonus. The ideal candidate should have a total of 3 years of work experience, with a preference for prior experience in a similar role. The work location for this position is on-site, requiring your presence in person to effectively carry out the training activities and support the professional development of our team members.,

Rapyder Cloud Solutions is looking for PMO Analyst Trainee. to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Responsible for educating staff as to the products/processes and the benefit and value they provide to customers. Develops lesson plans, participant guides, and all types of training-related documentation. This content is used in the development of highly engaging classroom instruction, eLearning, eTraining and all forms of learning engagements. About the Role: As a Learning Consultant for TAP Technical Support, you will: Deliver product and process training sessions in a live, virtual, and blended environment Responsible for efficiently developing or assisting in the development of curricula for Technical Support professionals Conduct needs analysis to determine training needs and delivery methods Partner with Training Team, Quality Team, Technical Support leadership and other internal stakeholders to deliver needs-based training Determine appropriate instructional procedures/methods and develop/assist in development of corresponding curricula and reference guides Measure the effectiveness of existing training programs and utilize data to enhance the learning experience Evaluate customer contacts and provide feedback and coaching Develop effective communication vehicles to ensure training and quality programs are fully understood and appropriately valued by the learners and other stakeholders Participate in quality and calibration sessions serving as subject matter expert Partner with the instructional designer/s in creating, designing, and developing a wide variety of learning materials such as facilitator guides, online training, self-study guides, case studies, demonstrations, and simulations. About You: As a Learning Consultant for TAP Technical Support, you should ideally possess the following: You re confident in facilitating engaging and effective training sessions for diverse audiences. You have a strong ability to quickly learn new products and translate that knowledge into impactful learning experiences. You take initiative in ensuring training materials are always accurate and up to date. You work closely with Instructional Designers to continuously improve and align learning content with evolving business needs. #LI-NP1 What s in it For You Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward.

PRINCIPLE PURPOSE OF JOB To ensure frontline agents are effectively onboard and continuously upskilled, empowering them to comply with client and organizational standards while delivering high-quality service. The ideal candidate will possess a strong background in training program development and delivery, team leadership, and instructional design. This role requires a highly organized individual who is passionate about learning, has excellent communication skills, and can foster a high-performance training culture aligned with organizational goals. JOB ROLES & RESPONSIBILITIES Design training programs (elearning modules, workshops, manuals) centered on key processes. Deliver live training sessionsensuring clarity, engagement, and knowledge retention. Develop assessments and feedback mechanisms to gauge comprehension and effectiveness. Continuously update materials based on changes, feedback, and evolving best practices. Partner with SMEs and stakeholders to customize training to varied team needs. Collect and analyze training metrics to identify areas for course improvement. Conduct engaging classroom training sessions for new hires employees. Ensure seamless execution of the Classroom Training (CRT) program and On-The-Job Training (OJT), monitoring learner progress. Facilitate Train-the-Trainer (TTT) sessions and provide coaching and feedback to trainers to continuously improve performance. Creating modules as per the SLA and business requirements. Documenting the performance of the trainees and sending it for evaluation to be required stakeholders. Establish and monitor KPIs to measure training effectiveness, employee development, and knowledge retention. Facilitate New User Onboarding ensuring proper access to tools (Manage the setup for new users, including tool access requests, role assignment, alignment with business units, client coordination, and people alignment). Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning. May support Instructional Design team in designing and developing training materials for various instructional delivery. Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys. Lead onboarding sessions for new joiners and continuous learning modules for existing employees. ATTRIBUTES AND BEHAVIORS: Excellent communication and interpersonal skills, ability to clearly articulate ideas and inspire teams. Outstanding presentation and facilitation skills, confident, engaging, and persuasive speaker. Strong project management skills, ability to manage multiple initiatives, deadlines, and priorities. Instructional design knowledge. Analytical mindset, ability to interpret training data and adjust strategies for effectiveness. Proficiency in MS Office, digital content creation tools. Ability to build strong relationships with stakeholders and influence decision-making. Flexible, proactive, and solution-oriented mindset. Understanding of adult learning principles and behavioral training techniques. Exhibits behaviors consistent with Cotiviti Values. RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS: Bachelor’s degree in education, Healthcare, Human Resources, or a related field. Minimum 2+ years of experience in training, including at least 2 years in a leadership role. Strong experience in creating structured, engaging, and outcome-based training content. SKILLS & COMPETENCIES: Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal. Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads. Ability to work well independently and maintain focus on a topic for prolonged periods of time. Comfort in working with team members that are remote and located in the US, India or other geographies. Certifications such as Train the Trainer (TTT), Instructional Design, or Learning & Development certifications are preferred Hands-on experience in Instructional Design, including developing training modules, storyboards, and assessments Experience with tools like Articulate Storyline, Adobe Captivate, or similar content creation software Exposure to virtual training delivery platforms (Zoom, Microsoft Teams, WebEx, etc.) JOB DEMANDS Occasional requirement to travel (primarily related to training) within India and the US. Candidate should be ready to work in different shifts, including night shift. KEY CONSTITUENTS Works with all Cotiviti business teams.

Role & responsibilities Deliver training programs on Insurance products, sales skills, and compliance to Agency People. Conduct classroom sessions to enhance Insurance knowledge and selling skills. Modules will be provided from the Organization, customize training content as per business requirements. Evaluate participants performance through assessments, feedback, and certifications. Support in driving business productivity through skill enhancement and knowledge sharing. Preferred candidate profile Strong knowledge of Insurance products, policies, and regulatory guidelines . Excellent communication & presentation skills . Experience in classroom training delivery . Ability to engage, motivate, and mentor learners. Ensure Participants to clear the IRDA Exam

•Conduct training sessions for house help staff. •Design, update, and deliver training content to ensure effectiveness and engagement. •Evaluate training effectiveness and provide feedback for continuous improvement.

Job Title: Process Trainer Travel Account (Domestic Process) Location: Chennai/Pune Experience: 15 Years Shift: Rotational Shifts (Including Night Shifts, if required) Job Summary: We are seeking an experienced and enthusiastic Process Trainer with a background in the travel domain to join our training team for a domestic voice/non-voice process . The ideal candidate will be responsible for delivering engaging and effective training sessions, ensuring the continuous development of new hires and existing staff, and enhancing overall process knowledge and performance. Key Responsibilities: Execute training programs as per the business needs, ensuring smooth facilitation and timely delivery. Evaluate training effectiveness through assessments, feedback, and performance tracking. Observe and mentor trainees during OJT/production to ensure skill application and improvement. Regularly share training progress and pending updates through structured reports/MIS to the operations team. Keep training content up to date by reviewing and updating materials periodically in line with process or product changes. Participate in internal and external calibrations to align training outcomes with business expectations. Identify Training Needs (TNI) and conduct refresher/up-skilling sessions accordingly. Conduct knowledge checks for both new hires and production staff to assess understanding and retention. Required Skills and Qualifications: Strong command over English both written and verbal communication. Prior experience in handling training for travel process (mandatory). Strong customer/client handling skills with an understanding of travel-related processes. Willingness to work in all shifts as per business requirements. Experience in training delivery – product, process, soft skills, or upskilling. 1–5 years of relevant experience in process training (line trainer experience will also be considered). Must have previous experience in the travel industry/domain . Preferred Candidate Profile: Candidates currently residing in or willing to relocate to Chennai . Exposure to domestic travel processes is highly preferred. Self-driven, proactive, and adaptable to fast-paced environments. If you meet the above criteria and are passionate about facilitating impactful learning in the travel domain , we encourage you to apply and be part of a growing team. Weblink – www.igtsolutions.com Location - Chennai/Pune

As the FP&A Analytics & Digitization Solutions Sustain Advisor based in Pune, your primary responsibilities include understanding the boundaries of FBT FP&A Analytics and Digitization Product Sustain Teams duties in relation to other stakeholders, particularly Technology. You will collaborate with the Digital Product Sustain Lead to resolve conflicts regarding the finance and economic modelling tool supporting the Oil & Gas business. You will leverage your expertise in process and data flows to provide business and technical support to users, ensuring smooth delivery by either delegating tasks, performing support activities, or escalating issues based on the Analytics and Digitization Sustain and Product Support Models. Leading the Anansi Sustain team, you will be responsible for executing both business and technical support for the solution. Working closely with the wider team, you will ensure that all tasks are completed within the required Service Level Agreements and according to the defined support models. Your focus will be particularly crucial during month-end and semi-annual QPF/GFO processes, necessitating availability even during out-of-hours support. Collaborating with the Digital Product Sustain Lead, you will establish and oversee the prioritization of Product support activities such as defects, enhancements, and tasks. You will act as an escalation point for unresolved concerns or issues from user senior leader teams and address Product-specific support-related queries from the FP&A Product Team personnel. By leveraging your strong knowledge of finance and economic modelling solutions and analytical skills, you will identify and address issues in the solution's data flows. Additionally, you will identify opportunities for process improvement within FBT and FP&A, based on your experience and learnings. Your role will involve interacting with various stakeholders, including Finance teams for process standardization and improvement, Technology for product design, implementation, and operation, and peer and senior stakeholder management for issue resolution and influencing. You must have a Business/Finance Degree or equivalent qualification and a minimum of 8+ years of experience in a similar business area or industry. Preferred qualifications include Change Management accreditation and a finance professional qualification (CA, ACA). Experience in using Python, project management delivery techniques (Waterfall and Agile), and a general understanding of product management concepts are advantageous for this role. Strong communication skills, problem-solving abilities, and the capacity to navigate ambiguity will be essential for success in this position.,

The role of a Sales Trainer at Leap involves working closely with stakeholders to train both current team members and new hires. Key responsibilities include managing the sales training charter, conducting Quality Assurance assessments, and creating training material that aligns with business metrics. Additionally, the Sales Trainer will be responsible for building, monitoring, and improving processes related to training excellence, as well as ensuring alignment of training initiatives with business goals through stakeholder management and consensus building. It is essential for the Sales Trainer to stay updated on the latest sales trends, tools, and techniques to keep the training material relevant. Collaboration with sales managers, leaders, and product teams is crucial to ensure comprehensive product training for the sales force. The Sales Trainer will also track and report on training activities and outcomes, analyze sales performance data to identify areas for additional support or training, and assess training effectiveness and ROI using strong analytical skills. The ideal candidate for this role should have previous sales experience, preferably in the field of edtech, and at least 3 years of experience in training. Proven expertise in sales training, instructional design, or a related field is required, along with strong communication and presentation skills. The ability to design and implement effective training programs, familiarity with training software and platforms, and the capacity to manage multiple projects concurrently are also essential qualities for the Sales Trainer at Leap.,

The BPO Industry in India is currently seeking individuals for various roles in customer support, backend operations, and tech support. Eazefinder Recruitment Consultancy is actively recruiting for positions such as Customer Support Executive, Telecaller, Technical Support Executive, Email Support Executive, Chat Support Executive, Data Entry/Backend Executive, Blended Process Executive, Tech Support Engineer, AR Caller, Team Leader, Quality Analyst, and Process Trainer/Voice & Accent Trainer. The job locations for these positions are spread across India, offering both remote and on-site roles. Candidates should be prepared to work in rotational shifts, including night shifts for international processes. This opportunity is open to both freshers and experienced professionals who possess good communication skills and are willing to work in rotational shifts. If you are interested in a new challenge in the BPO sector, we encourage you to apply and explore the various roles available in this dynamic industry.,

Only For Bangalore | Process Trainer| International BPO Process Trainer || International BPO Experience: Experience 1+ Yrs as a Process Trainer in to International Voice (Mandate) 1 Yr of PT With International BPO On Papers (Mandate) Only International Process in PT Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For BANGALORE INTERNATIONAL US VOICE PT EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs Role & responsibilities Preferred candidate profile

Process Trainer || International BPO Experience: Experience 1+ Yrs as a Process Trainer in to International Voice (Mandate) Must Have Worked as a Process Trainer 1 Yr of PT With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 7 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Hiring for a top BPM || Noida Total 10+ Years exp with 2+ years of classroom training exp in AML/KYC is a must Shift time: 02:00 AM to 12 PM Sal upto 15 LPA Notice 0-30 Days Share your resume on karishma.imaginators@gmail.com

Leading BPO in Hyderabad Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in Technical Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 7.5LPA Shifts 24*7 5 Days Working Looking for Immediate joiners Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Hiring for a top BPM || Noida Total 10+ Years exp with 2+ years of classroom training exp in AML/KYC is a must Shift time: 02:00 AM to 12 PM Sal upto 15 LPA Notice 0-30 Days Share your resume on shikha@imaginators.co or whatsapp on 9599868088

Leading BPO in Bangalore Hiring for Sr Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in International Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 7LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Hiring for Sr Process Trainer/AM Training International Voice Process(Mandatory) Banking Process Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 10.5LPA 5 Days Working Two Way Cabs Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8766331528 or mail their cv at jasleen@hiresquad.in

Trainer Graduate (Mandatory), Preferably Six sigma Certified Skills: - Minimum 2+ years of Quality role experience at Banking or BFSI contact centre. - Strong experience in designing and delivering training programs, preferably in a banking or financial services environment. - Excellent verbal and written communication skills to effectively convey information and engage trainees. - Ability to present training materials clearly and engagingly to diverse audiences. - Knowledge of instructional design principles and best practices for creating effective training content. & modules. - Familiarity with training tools, e-learning platforms, and contact centre technologies. - Ability to analyse training needs, evaluate program effectiveness, and make data-driven decisions. Job Role: - Develop and design training programs and materials that cover banking products, services, customer service skills, and compliance requirements. - Create engaging and informative training content, including presentations, manuals, and interactive exercises. - Regularly update training materials and programs based on feedback, changes in banking regulations, and industry best practices. - Conduct orientation sessions for new hires to introduce them to the organizations culture, values, and operational procedures. - Provide comprehensive training on banking products, customer service protocols, and contact centre systems. - Evaluate the performance and understanding of new hires through assessments, quizzes, and practical exercises. - Organize and deliver refresher training sessions to keep current employees updated on new products, services, and procedures. - Identify skill gaps and provide targeted training to address areas for improvement and enhance employee performance. - Offer one-on-one coaching and support to employees to help them apply training concepts effectively in their roles. - Monitor and assess the effectiveness of training programs through feedback, performance metrics, and employee evaluations. - Gather feedback from trainees and team leaders to continually refine and improve training programs. - Ensure that training programs cover all relevant regulatory and compliance requirements for the banking industry.

Leading BPO in Gurgaon Hiring for Process Trainer//Sr Process Trainer International BFSI Voice Process Require minimum 1years experience as Process Trainer in International BPO Immediate joiners(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 10.5LPA Shifts 24*7 5 Days Workin g Two Way Cabs Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domain Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT WFO Bhubaneswar only not for Delhi/NCR neither Kolkata neither Bangalore..Apply those who can relocate in Bhubaneswar Required Candidate profile 1 yrs exp into ecommerce process WFO Bhubaneswar only not for Delhi/NCR neither Kolkata neither Bangalore..Apply those who can relocate in Bhubaneswar Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

As a BPO Trainer, you will be responsible for evaluating training programs for new hires and existing employees your goal will be to enhance skills, ensure our team meets the highest standards of customer service and operational excellence. Required Candidate profile Develop engaging training materials, BPO manuals, and Tellecalling modules Assess trainees’ provide constructive feedback Collaborate with operations teams to identify skill gaps and training needs

Looking for Immediate Joiners-Process Trainers Mapping Operations Job Title : Process Trainer Mapping Operations Location: Initial 3 months at client location & move to TechM office Client Location : Nanakramguda TechM Location: Hitech City Shifts : Currently 9AM to 6PM, could extend to 24/7 Notice period : Immediate to 15 days Experience : overall 3+ years and 2+ years as process trainer Job Summary The Trainer is responsible for designing, implementing, and updating training programs to ensure excellence in map data operations. This role requires a strong understanding of map-related workflows and tools Key Responsibilities Training Design and Delivery Develop and deliver comprehensive training programs for new hires and existing team members. Create learning materials, including manuals, SOPs, e-learning modules, and presentations tailored to mapping operations and tools. Conduct periodic refresher training sessions to keep teams updated on changes in tools, policies, and workflows. Operational Alignment Work closely with operations teams to identify knowledge gaps and provide targeted training solutions. Partner with quality and process excellence teams to ensure training programs support quality and efficiency goals. Act as the go-to resource for policy-related clarifications and queries from operational teams. Performance Monitoring and Improvement Continuously improve training methodologies to enhance knowledge retention and application. Monitor policy adherence through regular audits and recommend corrective actions where necessary. Stakeholder Collaboration Engage with clients and internal stakeholders to understand policy requirements and incorporate them into training programs. Provide detailed reports on training outcomes, policy updates, and areas for improvement. Serve as a bridge between operations, quality, and leadership to ensure cohesive policy implementation. Content Management Maintain a centralized repository for training materials and policy documents. Ensure all content is accessible, well-organized, and up to date. Leverage technology platforms for effective content delivery and tracking. Qualifications Education Bachelors degree Certifications in instructional design, training, or geospatial tools are an advantage. Experience 3+ years of experience in training, or a related field, preferably within map data operations. Proven experience in developing and delivering training programs for diverse teams. Prior exposure to map operation workflows, and tools, or GIS systems is highly desirable. Skills Strong communication and presentation skills. Analytical and detail oriented mindset with the ability to evaluate training effectiveness using data. Proficiency in creating and managing policies and SOPs. Familiarity with GIS tools, map-related workflows, is a plus.