1438 Process Training Jobs - Page 7

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others . Experience: 1-3 Years .

Role : Trainer - Technical Training Department: US AR Healthcare Employment Type: Full Time, Permanent Education UG: Any Graduate 1.Looking for candidates who have worked as Trainer/Process coach /SME or similar role 2.Must have an experience in training the team members or Freshers 3.Strong knowledge in AR Domain(Basic RCM as well as in Denial management) 4.Must have good communication, Presentation, Reporting and Analytical skill Note: Immediate or candidates with 30 days Notice period please apply. INTERESTED CANDIDATES CAN SHARE THEIR UPDATED CV TO Shrikant.Khochare@omegahms.com/ WhatsApp @9004744373

Position Overview: We are looking for a dynamic and driven Sales Enablement Trainer to join our team. The ideal candidate will have 4-7 years of experience in sales or product training and a strong passion for enabling others to succeed. You will play a vital role in onboarding new sales hires and continuously upgrading the skills of our existing team, directly impacting our sales performance and customer satisfaction. Good comms skills Should be OK to travel across India to provide training to other offices Exp. in corporate hiring Exp. in creating training modules Have given new hire training, refresher training, sales training Key Responsibilities: Training Program Development: Design and develop training modules focusing on sales techniques, recruitment industry insights, and product knowledge. Onboarding/Product Training : Deliver engaging onboarding sessions to help new hires understand our offerings, tools, and culture. Skills Assessment : Conduct regular assessments to identify skill gaps and training needs. Presentation & Content Creation : Create compelling training presentations and deliver them effectively to diverse audiences. Handling Diverse Audiences : Train and manage both fresh joiners and lateral hires with tailored approaches. Continuous Improvement : Evaluate training outcomes, gather feedback, and optimize training content and methods. Stakeholder Collaboration : Work closely with sales leadership to align training with organizational goals. Reporting & Documentation : Maintain training records, track progress, and share insights on effectiveness. Travel Readiness : Willingness to travel anywhere across India as per training requirements. Who Were Looking For: Excellent communication and presentation skills Passionate about training and people development Skilled in creating and delivering effective presentations Comfortable engaging with both new and experienced team members Proficient in MS Office tools (PowerPoint, Excel, Word) MBA in Business, HR, or a related field preferred Prior experience in sales enablement, sales training, or product training Ready to travel anywhere in India for training delivery especially for Forge Market.

Job Roles & Responsibilities : Excellent organization and project management skills - this will require aggressive planning, organizing and coordinating, negotiating, establishing effective cross-team relationships, prioritization, and delivery against objectives. Strengthen internal processes for communications, needs identification, internal facilitator management and reporting dashboards and metrics. Identify opportunities for ongoing process improvements and drive team to implement such projects. Responsible to design and facilitate Training Programs Delivery of Batches in adherence to times lines Conducting Training Needs Analysis Training Metrics and Performance Dashboards Content Development & Knowledge Management Evaluate effectiveness of Training Intervention Responsible to lead all the training improvement projects Liaison with leadership team and other senior staff to address training needs Planning and organizing continues improvement program for Existing employees Conducting TTT programs for trainers & supervisors Designing Leadership Training Courses Work strategically with L&D team to identify and share best-in-class learning solutions Maintain and enhance Training Policies and Procedures Active participation in staff recruitment interviews, created domain hiring tests for new hires Desired Skills : 10+ years of RCM Domain experience Extensive knowledge of RCM industry Strong Leadership skills Excellent written and verbal communication skills Knowledge of process improvement programs like Six Sigma or Kaizen Open to work in shift Kindly Note: At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence. If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at hr@credencerm.com Your safety and trust are important to us. Thank you for helping us maintain a fair and transparent hiring environment.

[{"Salary":null , "Remote_Job":false , "Posting_Title":"V & A Trainer" , "Is_Locked":false , "City":"Pune City","Industry":"IT Services","Job_Description":" Job Title: Voice and Accent Skills Trainer The ideal candidate will be responsible forenhancing Communication skills, including - spoken English Proficiency, AccentClarity, Grammar, Writing skills and overall Professional skills of employees. Job Requirements - Design and Deliver trainingprograms focused on enhancing interpersonal, communication, and professionalskills among employees New Hire and ContinuousLearning Program Trainings on Communication Skills New Hire Support on Soft Skillsduring the Process Training and Pre Process Training followed with pre and postassessments Consistent alignment withoperations by auditing calls & emails and conduct skill enhancementtrainings in line with the audits Provide one-on-one coaching andsupport and focus on improving written skills and spoken English skills Provide training on AmericanCulture and Accent comprehension and comprehensibility Track and report improvementsand trainee / project related performance Responsible to identify waysfor employees to improve their overall communication and presentation skillsincluding vocal delivery, articulation, body language, speaking techniques, andpersuasive dialogue The job also includescurriculum and content development, module designing, and evaluating trainingfeedback Requirements Key Responsibilities: Deliver one-on-one and group trainingsessions to develop communication competencies in line with professional skillsgoals Evaluate individualscommunication styles and provide personalized feedback for improvement inclarity, confidence, tone and speech patterns Conduct voice and accenttraining sessions to neutralize accents and improve pronunciation, intonation,and clarity Deliver English languagetraining, focusing on grammar, vocabulary, fluency, and sentence constructionfor improving writing skills Train and coach participants onsoft skills such as active listening, empathy, business communication, andcustomer handling techniques Design and develop customizedtraining modules, lesson plans, assessments, and learning materials tailored toindividual and team needs Perform regular training needsanalysis (TNA) in coordination with operations and quality teams Qualificationsand Experience Education : A bachelordegree (any field) is required, with a degree inEnglish or a related field being good to have Experience : Experience of 3-5 years as a Voice and Accent Trainer in aninternational voice process along with knowledge of American Culture and Accentcomprehension Language Proficiency : Excellent command of spoken and written English is crucial,including strong knowledge of grammar, pronunciation, spelling, and vocabulary Important Skills : o Strong interpersonal skills,customer experience knowledge, and the ability to inspire confidence intrainees are important, along with strong presentation, facilitation, andinterpersonal skills o Ability to motivate and engagelearners from diverse backgrounds o Should be comfortable with inperson classroom delivery and virtual training tools (e.g. MS Teams) o Self-motivation, adaptabilityto different situations, understanding of voice auditing and feedbacktechniques Technical Skills : Proficiency in MS Office applications (Word, Excel, PowerPoint) isexpected Other skills - o Familiarity with adult learningprinciples and online training tools/platforms. o Good to have proficiency inusing LMS platforms o Good to have - knowledge ofhealthcare staffing and recruiting o A strong team player with apleasant disposition to inspire and motivate trainees ","Work_Experience":"4-5 years","Job_Type":"Full time","Job_Opening_Name":"V & A Trainer" , "State":"Maharashtra" , "Country":"India" , "Zip_Code":"411001" , "id":"156010000002100058" , "Publish":true , "Date_Opened":"2025-08-18" , "Keep_on_Career_Site":false}]

Aquachem Industries Private Limited is looking for Training Executive to join our dynamic team and embark on a rewarding career journey Training Needs Analysis: Identify the training and development needs of employees and teams through assessments, surveys, and consultation with managers and HR departments Training Program Design: Develop comprehensive training programs and initiatives that align with organizational objectives and address identified skill gaps Training Material Development: Create engaging training materials, including presentations, e-learning modules, videos, and other resources, to support effective learning and development Training Delivery: Conduct training sessions, workshops, and seminars using various methods such as classroom training, online platforms, and blended learning approaches Performance Evaluation: Assess the effectiveness of training programs through evaluation methods such as surveys, feedback analysis, and post-training assessments to measure the impact on individual and team performance Training Administration: Manage logistics, scheduling, and coordination of training programs, including venue bookings, participant registrations, and communication with stakeholders Vendor Management: Collaborate with external training providers, consultants, and subject matter experts to leverage their expertise and resources in delivering specialized training programs Learning Management Systems (LMS): Utilize learning management systems or other digital platforms to organize and deliver training content efficiently, track employee progress, and generate reports on training outcomes Continuous Improvement: Stay updated with industry trends, emerging training methods, and technologies to enhance the effectiveness and efficiency of training programs Stakeholder Collaboration: Work closely with HR, department heads, and managers to align training initiatives with employee development plans, succession planning, and talent management strategies

Responsible for the design, delivery, and management of training programs for the organization. Identifying training needs, developing training materials, delivering training sessions, and evaluating the effectiveness of training programs. Must have strong instructional design skills and the ability to create engaging and effective training content. Should able to deliver training in a variety of formats, such as classroom-based, online, and on-the-job. Able to work with cross-functional teams, managing trainers, and influencing the adoption of new training initiatives. Responsible for budgeting, reporting, and driving continuous improvement of the training function. 10+ years of experience in US healthcare industry Relevant knowledge in End-to-End RCM Minimum 2 years of experience as supervisor in RCM set up Open to work rotatio

Responsible for the design, delivery, and management of training programs for the organization. Identifying training needs, developing training materials, delivering training sessions, and evaluating the effectiveness of training programs. Must have strong instructional design skills and the ability to create engaging and effective training content. Should able to deliver training in a variety of formats, such as classroom-based, online, and on-the-job. Able to work with cross-functional teams, managing trainers, and influencing the adoption of new training initiatives. Responsible for budgeting, reporting, and driving continuous improvement of the training function. End-to-end RCM knowledge, US healthcare HIPAA knowledge 4 -6 years of Revenue Cycle Management experience Minimum 2 years of experience training new hire batches

: Performing regular transaction monitoring and calibration sessions as agreed. Supporting TLs in setting improvement programs and action plans for CSRs. Working with TLs to ensure up-to-date and accurate information is online and in a user friendly format for users. Reporting quality scoring internally/externally at agreed frequencies (upon requests). Escalating quality deficiencies to Training & Quality Manager. Escalating when there are questions on product or online content. Attending internal local meeting (staff or with other departments). Keeping high level of own expertise, taking initiative to understand. Gathering up-to-date information and integrating feedback into the best practices. Handle escalations Collecting product information from the client, TQM, client services, etc. Spreading product knowledge to operations. Updating existing procedures. Participating to creation of new procedures, routines etc... Updating knowledge management database. Testing procedure in production and suggest enhancement. Collecting and assessing feedback and taking actions accordingly. Analysing the usage of Knowledge Management database and taking actions accordingly. Reviewing and updating online course content.

- Conduct process & quality training - Assess trainee performance - Drive quality improvements - Ensure compliance & standards - Strong communication skills required

Content delivery Implement training programs for retail staff & beauty consultants in the cluster Provide product knowledge, sales & service techniques by virtual sessions and onjob experiential trainings Collaborate with external brand partners/ trainers to organise product trainings for staff Ensured proper execution of Training practices and procedures related to New Hire and beauty advisor training Staff evaluation and KPI performance Keep a tab on sales kpis conversions, Average order value, UPT draw training interventions accordingly. Evaluate staff , provide feedback to improve performance Monitor teams to check consumption of e- learning LMS content and assessments Training reports : Maintain training records and reports to track staff trainings Update daily/ weekly/monthly reports Training Content creation: Assist in creation of training content on category, product, service Collaborate with brand trainers to access content Knowledge of trends & feedback: Stay updated on industry trends and beauty products Providing constant feedbacks to brand & operations teams on product performance, assortment, trends etc

Conduct soft skills training programs focused on communication, teamwork, leadership, customer service, and workplace etiquette. Develop and implement training modules tailored to the needs of employees from diverse backgrounds. Assess training effectiveness through evaluations, feedback, and performance metrics. Provide coaching and one-on-one support to employees to enhance their professional skills. Collaborate with department heads to identify training needs and develop customized learning solutions. Keep training materials updated with industry best practices and trends. Organize and lead workshops, role-playing activities, and interactive sessions to facilitate hands-on learning. Prepare reports on training outcomes and suggest improvements based on assessments.

Duties and Responsibilities: Facilitate the integration of content with the knowledge and experience of the trainers. Use a variety of training strategies/learning experiences Review written materials of training participants Seek feedback from participants Modify the training approach and then observe and record the effects of the changes Create activities that allow for the active participation of everyone in the group Sense the need of trainees on an individual bases and as a group Education Requirements: Graduate degree, Knowledge of adult learning techniques and training effectiveness measures Experience Requirements: 2 Years as a Trainer in relevant line of business Skills and Abilities: Excellent written and verbal communication skills. Ability to handle a batch of 20-25 new hires all requirement from on boarding coordination to process training and evaluation. Ability to maintain a batch training docket and draw/highlight relevant inference on the same. Beginners knowledge of excel and ability to design effective presentations on process/soft skills trainings modules Ability to provide constructive feedback to the trainees could be new or existing. Ability to achieve process certification/skill gap training/soft skills/ upskills training efficacy. Ability to measure, achieve and improve 0-30 performance of new hire batches. Ability to achieve retention targets

Role & responsibilities Job Title: Product / Sales Trainer Department: Sales Training & Development Location: Chennai Experience: 2 6 Years Employment Type: Full-Time Preferred : Male candidate Job Summary: We are seeking a dynamic and experienced Product / Sales Trainer who will be responsible for enhancing product knowledge and sales skills across our site teams. The ideal candidate should be passionate about training, conducting audits, competitor analysis, and ensuring high standards in product presentations. Key Responsibilities: Deliver effective Product & Sales Training sessions for site teams to strengthen product knowledge and customer engagement. Visit competitor sites , analyze strategies, and prepare detailed reports. Conduct product presentation assessments and audits , followed by structured reports and feedback. Develop training content, calendars, trackers, and training materials to support continuous learning. Be flexible to travel across Chennai for training and audits. Provide weekend training support at sites (with compensatory off during weekdays). Desired Candidate Profile: Graduate / Postgraduate with 2 to 6 years of experience in Product Training or Sales Training (preferably from Real Estate, BPO, or Retail industries). Strong presentation, communication, and analytical skills. Hands-on experience in preparing reports, trackers, and training materials. Ability to travel and adapt to flexible working schedules. Self-driven, detail-oriented, and passionate about learning & development. Perks & Benefits: Attractive compensation with performance-based rewards. Opportunities for career growth within the Sales & Training function. Dynamic and supportive work environment. Preferred candidate profile Male Candidates

2+ years of Trainer experience is a must. Good Communication in English/ Telugu is a must Day Shift 6 days working Chennai, Kandhanchavadi location (OMR Road) Call 7200550458, 9361349589, 7092982513

Urgently looking for Sales / Marketing Leaders, Sales Managers, etc to train new joinees. Position Name :- Trainer (Sales)Experience Required :- 2 to 3 years of Training to newly joined people. Qualification :- Must be a graduate- no compromise of education deviationLocation :- All Mumbai Working Days :- 6 Days Working/ Open market Payroll:- Third Party Payroll Roles & Responsibilities:- To go on field Training - to New Hires Refresher Training of New Hires On Job Training with New Hires- Bank's Branch New Hire Productivity Tracking with Sales & Training Schedule trainings & maintain sales productivity and drive numbers Open to travel and share observations from field Managing BQ profiles & create refresher training where & when required Must be open for Travel to outer locations Having 2 wheeler will be added advantage Should have sound knowledge of Excel/MS-Office and Email writing Must be presentable and able to give presentations, stand & deliver Good Communication skills, regional language proficiency is must basis location If interested Please share Cv with below details to nandini.belhekar@adecco.com .Please call back to 6366840271Present & preferred location -Education - Experience in new joiner training? - Present Salary -Expected Salary -Notice period -Ready to work on Adecco Payroll -

Urgently looking for Sales / Marketing Leaders, Sales Managers, etc to train new joinees. Position Name :- Trainer (Sales)Experience Required :- 2 to 3 years of Training to newly joined people. Qualification :- Must be a graduate- no compromise of education deviationLocation :- All Mumbai Working Days :- 6 Days Working/ Open market Payroll:- Third Party Payroll Roles & Responsibilities:- To go on field Training - to New Hires Refresher Training of New Hires On Job Training with New Hires- Bank's Branch New Hire Productivity Tracking with Sales & Training Schedule trainings & maintain sales productivity and drive numbers Open to travel and share observations from field Managing BQ profiles & create refresher training where & when required Must be open for Travel to outer locations Having 2 wheeler will be added advantage Should have sound knowledge of Excel/MS-Office and Email writing Must be presentable and able to give presentations, stand & deliver Good Communication skills, regional language proficiency is must basis location If interested Please share Cv with below details to nandini.belhekar@adecco.com .Please call back to 6366840271Present & preferred location -Education - Experience in new joiner training? - Present Salary -Expected Salary -Notice period -Ready to work on Adecco Payroll -

Responsibilities: Deliver engaging training sessions Conduct process training Evaluate effectiveness of training programs Need 2 years Experience in NBFC/Banking/Gold Loan 1 year of Training experience is addon

Greetings!!! Openings at Sagility for Process Trainer-(US Healthcare) Minimum of 4 years of experience as a Process Trainer in an International BPO. Excellent written and verbal communication skills, with strong interpersonal abilities. Proven experience as a Trainer in an International BPO environment. Strong presentation and Excel skills. Sound knowledge of basic training methodologies. Ability to work in US rotational shifts. Immediate joiners are mostly preferred. Interested candidates can share your resume to anitha.c@sagilityhealth.com

Responsibilities • Conduct sales training sessions for new hires and existing employees. • Develop training modules, presentations, and sales scripts. • Improve sales skills, product knowledge, objection handling, and closing techniques. • Monitor and evaluate the effectiveness of training programs. • Provide coaching and feedback to enhance performance. • Ensure training outcomes align with business sales goals. Requirements • HSC/Graduate • Experience: Minimum 1 -8 years in sales training or sales process (BPO/Telecalling /Field Sales). • Strong background in sales with target achievement. • Excellent communication and presentation skills. • Ability to motivate and mentor sales teams. Contact below:- HR Manager - Pinky Yadav 7977519951 mail -pinkyy@eosglobe.com HR - Aryan Janrao 9767553556

Job Title: Process Trainer Travel Account (Domestic Process) Location: Chennai/Pune Experience: 15 Years Shift: Rotational Shifts (Including Night Shifts, if required) Job Summary: We are seeking an experienced and enthusiastic Process Trainer with a background in the travel domain to join our training team for a domestic voice/non-voice process . The ideal candidate will be responsible for delivering engaging and effective training sessions, ensuring the continuous development of new hires and existing staff, and enhancing overall process knowledge and performance. Key Responsibilities: Execute training programs as per the business needs, ensuring smooth facilitation and timely delivery. Evaluate training effectiveness through assessments, feedback, and performance tracking. Observe and mentor trainees during OJT/production to ensure skill application and improvement. Regularly share training progress and pending updates through structured reports/MIS to the operations team. Keep training content up to date by reviewing and updating materials periodically in line with process or product changes. Participate in internal and external calibrations to align training outcomes with business expectations. Identify Training Needs (TNI) and conduct refresher/up-skilling sessions accordingly. Conduct knowledge checks for both new hires and production staff to assess understanding and retention. Required Skills and Qualifications: Strong command over English both written and verbal communication. Prior experience in handling training for travel process (mandatory). Strong customer/client handling skills with an understanding of travel-related processes. Willingness to work in all shifts as per business requirements. Experience in training delivery – product, process, soft skills, or upskilling. 1–5 years of relevant experience in process training (line trainer experience will also be considered). Must have previous experience in the travel industry/domain . Preferred Candidate Profile: Candidates currently residing in or willing to relocate to Chennai . Exposure to domestic travel processes is highly preferred. Self-driven, proactive, and adaptable to fast-paced environments. If you meet the above criteria and are passionate about facilitating impactful learning in the travel domain , we encourage you to apply and be part of a growing team. Weblink – www.igtsolutions.com Location - Chennai/Pune

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 6 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv- 9953150816

Ensure invoices/activities assigned are processed within agreed SLA / TAT To meet set targets on volume and accuracy consistently To closely work with internal teams in resolving the issues / errors identified To support SPA/ SME in clearing the queries on time To identify inconsistencies / issues in the process and work with SME in resolving the same Good to have knowledge on financial modules of SAP Ensure process training completion within training period WHO YOU ARE: Graduate with specialization in finance Should have minimum 1-2 years of AP experience Knowledge of Excel and ERP(SAP) Proficiency in data entry management Effective verbal, written communication and interpersonal skills Problem-solving skills Independent worker who can plan work efficiently to meet tight deadlines. An individual contributor, at the same time, able to work well in a big team. Candidates must be a responsible, self-driven as well as possess an attitude for continuous process improvement

providing the day-to-day functional direction to agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching & developmental feedback & readiness recommendations Required Candidate profile Proven experience in training methodologies & soft skills Process Training-Voice Process International BPO Exp 24*7 shifts 5 days working Suvidha Mahajan suvidham@emsol.co.in 9911254430

ROLE PURPOSE & OBJECTIVE Should devise an overall or individualized training and development plan, strategize, oversee its implementation and assess outcomes. Identify training and developmental needs and drive suitable training initiatives, propose solutions and enhance process and project development. Engage with all necessary stake holders and cross functional teams to meet and establish training requirements. Enhance employees skills, performance, productivity and quality of work. Deliver training needs at the Phone banking unit Conducts training classes, which include content about the job, the Company, and different client programs Facilitates new hire training using the provided curriculum to Phone Banking Officers Facilitates continuing trainings to existing Phone Banking Officers for new products and services Identify training and developmental needs and drive suitable training initiatives, propose solutions and enhance process Coordinate and collaborate with all stakeholders to seek inputs of products & Process SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE NA Training of all products and services of the Bank Handle NHT of up to 20 officers per batch Training of all products and services of the Bank KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Ensure all trainings are done as defined within timelines Ensure Training SLA and certifications are Met Handle NHT and provide support as required Responsible for New joiners performance Manage New joiners attrition Update and manage training content Conduct call calibrations with External and internal stakeholders Conduct call listening activities Identify training and developmental needs and drive suitable training initiatives Enhance employees skills, performance, productivity and quality of work Customer (Both Internal & External) Ensure trainees are handling calls & providing 100% accurate resolution on calls Query and doubt handling Escalation handling Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently Provide guidance on how to escalate complaints / disputes within the organization Internal Process Publish Training calendar and other reports as defined within timelines Ensure adherence to process and audit requirements Coaching and feedback sessions for Trainees and existing staffs Maintain schedule adherence of trainees Manage NHT Attrition Innovation & Learning Identify training gaps and ensure team members are up to date with products and procedure Coordinating with business teams to get the latest feedback and updates Ensure adherence to training man-days/ mandatory training programs for self and self Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications Graduate in any discipline Experience (Years and Core Experience Type) 5 -7 years of training and development Experience including designing, developing, implementing, and delivering training Certifications TTT Certification is a must NLP and IELTs Certification will be an added advantage Functional Skills Banking experience ELearning design Proficient with Microsoft Office Suite or related applications Behavioral Skills Strong interpersonal skills Ability to moderate large groups Extremely organized and detail-oriented Influencing Skills Competencies Excellent verbal and written communication skills with strong graphic design ability Banks Product Knowledge Awareness of Banking regulations KEY INTERACTIONS INTERNAL EXTERNAL Operations team Branch team Products team Service Quality and other support functions