1438 Process Training Jobs - Page 6

Process Trainer Exp- 4+ Years ( 2+ Yrs as Trainer on paper) Loc- Gurgaon Pkg- 6.5 LPA Skills- Customer Service Training, International CS Training, TNI, TNA, OJT, NHT etc NP- Immediate Only Nancy 8586914964 Nancy.imaginators7@gmail.com

POSITON TITLE: Training Manager POSITION DESCRIPTION: The Training Manager would be responsible for maintaining the support levels of the Project, its various elements and service as per the defined TATs and operational processes. She/he would be responsible for meeting contact center customers SLAs and would be managing customer engagements and escalations. She/he would also be responsible for strong interlock with other cross functional teams for identifying various faults and working towards mitigating and fixing the same. ESSENTIAL SKILLS / COMPETENCIES: Excellent written and verbal English skills and good presentation skills. Good comprehension skills Comfortable in working 24*7 work environment. Adaptive, ready to learn, contribute and deliver consistently under pressure. Excellent skills on Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting. Patience while giving feedback, Open to change, multi-tasking skills, Interpersonal skill. JOB DESCRIPTION / ROLE & RESPONSIBILITIES: Create training and development programs / plans for specific LOB Coach and develop a team of trainers with optimum efficiency Handle ad-hoc training requests for multiple accounts Participate in client calls representing TechM Consolidate, maintain and share training data with internal and external stake holders Oversee Training Batch audits / observation session and share constructive feedback Driving Behavioral training sessions as and when required Own, creation and regular update of training SOPs based on various quality standards Review Trainers reporting to them regularly and share constructive documented feedback Driving and participating in projects, performance improvement and cost reduction initiatives Participate and drive participation of training team in CSR activities Design knowledge transfer, shadow and primary support for Transition of new LOBs Design, implement, maintain and improve Knowledge Management process for Telecom accounts Co-ordinate with support functions such as HR, CS, TIM, Asset to resolve New Hire queries and close the issues highlighted by Project spocs aligned for training. Ensure that New Hires report on Day 1 and gets aligned with their respective TechM Project spocs aligned for training. Participate in both external and internal reviews as per the requirement and share insights as per the requirement to support the team leads and Operation manager. Understand & mitigate any concerns which are causing delay in engagement progressions. Pick up & drive towards the smooth closure of escalated engagements. Share best practices, feedback, and suggestions for improvement with TechM team. To Qualify Candidate must have a graduation or similar qualification of 10+2+3 years 1 year sales experience preferred. Immediate Joiner and open to US Canadian night shifts and rotational week off Minimum 2 yrs of Process AM Training or Training Manager experience in International Telecom process. Work Location Mumbai or Pune (Flexible to work from both the places) Train the Trainer Certification (Internal / External)

2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Required Candidate profile WFO Bhubaneswar and Bangalore only not for Delhi/NCR neither Kolkata neither Hyderabad apply those who can relocate in Bhubaneswar and Bang Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Job Summary: The Retail Trainer is responsible for delivering high-impact classroom and on-the-job training (OJT) sessions to equip new hires with the skills necessary to excel in their roles. This role ensures the end-to-end execution of CRT, performance tracking of new hires, coaching for underperforming employees, and stakeholder collaboration. The trainer is accountable for improving the quality and throughput performance of new hires, ensuring their success and driving overall employee performance enhancement. Key Responsibilities Conduct engaging classroom training sessions for new hires employees. Ensure seamless execution of the Class Room Training (CRT) program and On-The-Job Training (OJT), monitoring learner progress. Use interactive training techniques such as role-plays, case studies, and scenario-based learning. Oversee the Training journey from onboarding to completion, ensuring proper handholding of new hires. Track and analyze the performance of new hires. Monitor throughput performance during NHT and ensure new hires meet expected sales and service benchmarks. Conduct store visits to assess real-time learning applications and provide in-store coaching. Work closely with store managers to address performance gaps and r Maintain training databases, attendance records, trainer productivity, and performance dashboards. Identify trends in employee performance and recommend targeted learning interventions. Develop training impact reports, highlighting improvements in employee productivity and customer experience Collaborate with Zonal Managers, Area Managers, and Store Managers to align training initiatives with business goals. Work closely with HR to highlight any new hire concerns or challenges Serve as a bridge between operations and L&D, ensuring training translates into measurable business impact. Required Skills & Competencies: 3+ Years of experience in Retail Training Strong facilitation and communication skills. Experience in CRT implementation and store-level coaching. Proficiency in data analysis and performance tracking. Hands-on experience with Microsoft Excel for reporting and analytics. Strong stakeholder management and collaboration skills. Knowledge of retail operations, customer service, and sales training. Ability to multitask and manage training programs across multiple locations. Experience in coaching and mentoring retail employees at different levels. Interested candidates can share your updated profile to csanthosh.kumar@dealskart.in. You can also refer any of your friends who will be interested for the above mentioned position. Regards, Santhosh Email: csanthosh.kumar@dealskart.in

About the Job The Product Trainer is responsible for delivering process training content to the new hires using different learning platforms to increase learners' engagement, knowledge, skills, and efficiency. As Product Trainer, You Will Training/Abay Management: Define any barriers and execute batches in line with the given metrics and deadlines Maintain a repository of recommended answers Assist in creating training material Prepare worksheets and other job aids for associates' reference Coach trainees and agents in language and sales techniques and strategies Create content for stakeholders/clients Conduct training sessions for associates Conduct Sale driver analysis from a Sales and soft skills perspective Analyze knowledge gaps with SMEs and QAs Review and improve training content. Create and implement client and internal reporting systems, as well as procedures for day-to-day operations and performance monitoring Support production associates on a real-time basis Collate chats for future reference Perform a monthly Training Needs Analysis (TNA) to pinpoint issues and fill in any gaps Conduct tests/assessments before and after the training interventions Participate in calibration meetings (internal and external) Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of special coaching/ conducting refresher training Broadcast the updates to the floor Conduct small group training sessions Conduct chat readout sessions for the associates Recommend corrective and refresher courses to be assigned based on associates performance on the floor Participate in weekly business reviews and provide input as asked for Roll out knowledge checks once a month Communicate with clients via emails and conference calls on a daily or weekly basis to review and address training concerns and introduce new policies and procedures As Product Trainer, You Have Minimum Educational Requirement High School graduate Minimum of one year's worth of process training experience or equivalent teaching/coaching experience Experience in the markets, customer service, and sales Exceptional time management, organizational, and prioritization skills to complete work promptly Expert-level communication skills Experience in graphic design, content writing or editing, or a related field in a different industry, as an advantage. Proficiency with Microsoft Office and Google Suite (Sheets, Slides, Docs, and Drive) is necessary. Proven analytical abilities to assess performance and pinpoint areas that need improvement in order to meet project requirements The ability to successfully work across cross-functional teams A positive work ethic and commitment to achieve the best possible outcomes The passion to be a role model that exemplifies our 10 Things (cultural values) Ability to assess the big picture and draw connections between inputs and outputs leadership qualities such as critical thinking and problem-solving to aid in overcoming difficult situations A keen eye for detail, the ability to multitask, and strong analytical skills

Looking for a skilled Senior Manager - Training to join our team at Omega Healthcare Management Services Pvt. Ltd., with 8-14 years of experience in the field. Roles and Responsibility Develop and implement comprehensive training programs to enhance employee skills and knowledge. Conduct needs assessments to identify training gaps and create targeted solutions. Collaborate with cross-functional teams to align training objectives with business goals. Design and deliver engaging training sessions using various methodologies. Evaluate training effectiveness and recommend improvements. Manage training budgets and resources efficiently. Job Requirements Proven experience in training and development, preferably in the healthcare industry. Strong understanding of adult learning principles and instructional design models. Excellent communication, presentation, and interpersonal skills. Ability to analyze complex problems and develop creative solutions. Experience with CRM/IT enabled services/BPO is an added advantage. Strong leadership and team management skills.

Process Trainer (International BPO) Loc- Gurgaon Shift- Rotational Pkg- Upto 6.5 LPA Exp- 3+ yrs (2+ Years as process trainer) Contact Aparupa 9311697179 aparupa.imaginators@gmail.com Required Candidate profile Skills- Process Training, Product Trainer, International Voice Process, TTT, TNA, TNI, OJT etc.

Email your resume to Tanuja@wissenpro.com or call/WhatsApp us at 889-702-1143 Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617 Roles Available: Communication Trainer Senior Process Trainer Key Requirements: Experience: 2+ years (1+ year as a Trainer) Industry: International / Domestic Voice / Chat / Email Process Skills: Excellent communication skills, voice & accent training, process training Work Schedule: 24/7 shifts Joining: Immediate to 30 days notice period Additional Benefits: One-way cab facility (for applicable locations)

Email your resume to Tanuja@wissenpro.com or call/WhatsApp at 889-702-1143 Roles Available: Communication Trainer Key Requirements: Experience: 2+ years (1+ year as a Trainer) Industry: International / Domestic Voice / Chat / Email Process Skills: Excellent communication skills, voice & accent training, process training Work Schedule: 24/7 shifts Joining: Immediate to 30 days notice period Additional Benefits: One-way cab facility (for applicable locations)

Process Trainer Market Development **Department:** Training & Process Improvement Whats the gig? Think of yourself as the coach of our Market Development squad. Your mission? Transform fresh talent into confident, customer-winning sales stars. Youll design smart training programs, keep the energy high, and make learning feel less like “class” and more like “unlocking superpowers.” What you’ll own Build & refresh training content (manuals, guides, playbooks—always sharp, never boring). Lead high-energy induction sessions that make new hires say, *“I’m ready to crush this!”* Train & coach agents + mid-level teams on sales process & soft skills that actually win customers. Run activities that bring learning to life—because fun = sticky learning. Track progress with smart tests & evaluations, and share feedback that drives real growth. Keep innovating—new ideas, fresh methods, better impact. What you bring Bachelor’s degree (your launchpad). 2+ years of experience as a Trainer. Clear communicator—confident voice, engaging delivery. People person who connects, motivates, and inspires. Super organized, detail-driven, and creative. Problem-solver who makes training exciting and effective. If you’ve got the spark to inspire and the skills to coach, come join us and make training the **coolest part of Market Development!**

Job Overview The Associate Process Trainer is a key member of the PBM Training Team, responsible for onboarding and continuous education of new hires in Data Operations. Based in Mumbai, this role delivers and refines training programs covering company orientation, role-specific learning, research skills, industry knowledge, and on-the-job training. Working closely with the training team and senior management, the trainer will tailor sessions to meet batch-specific needs and ensure high-quality outcomes. This role is critical in enabling efficient onboarding and helping new hires ramp up quickly to produce quality work at scale. Team Overview At PitchBook we believe our people are what set us apart, and as a member of the Global Programs & Operations team your contributions will directly impact the success of our employees and the company. PitchBook is a value-driven company. Our team embodies these values in everything we do, and we take pride in setting a positive example for our colleagues at all levels. The Global Programs & Operations team is a centralized unit that supports PitchBook Panthers on Data Ops by leading hiring, onboarding, training, engagement, communications, and key administrative programs to ensure smooth operations and positive employee experience. Outline of Duties and Responsibilities Learn and master finance industry concepts to facilitate foundational industry training and RTS methodologies and approaches Deliver group training and individual coaching to enhance employee capabilities Work with Training team to schedule and deliver individual and team training plans in a regular cadence Manage training material and suggest improvements Report on training program effectiveness and adjust programs as needed Be resourceful to learn and master the complexities of the industry that PitchBook serves (specifically: private equity, venture capital, M&A, debt, equity, credit etc.) Support the vision and values of the company through role modelling and encouraging desired behaviors Participate in various company initiatives and projects as requested Produce accurate and timely reporting of program status throughout its life cycle in Asana, the web/mobile application used by the team to organize, track, and manage projects Report on observations of the training batch, provide guidance, mentor, and support to enable performance improvement. Keep up to date with new technologies in workplace learning. Qualifications Bachelor’s degree is required; an advanced degree is considered a plus. 3+ years of professional work experience with 1-2 years of training experience preferred. Experience developing training materials in a related field is desirable. Superior communication skills – specifically friendly, clear and strong verbal communication Passion for people development and training Knowledge of facilitation techniques and methods to keep learners engaged Strong project management skills with demonstrated ability to manage multiple projects or priorities at once Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word and Excel with the ability to pick up new systems and software easily. Self-motivated, proactive, independent, and ability to multitask. Critical thinking and decision-making Working Conditions This role is based in a standard office environment. Trainers are required to work from the office five days a week during training periods, as sessions are conducted in a classroom setting.

Role & responsibilities Position Summary: We are seeking a Healthcare Sales Call Center Trainer to lead training initiatives for our customer care executives at Ferty 9. This role focuses on enhancing customer acquisition, brand awareness, and engagement in the healthcare and fertility sectors As Telangana and Andhra Pradeshs largest Fertility Brand, youll be shaping the general perception of patients regarding our role in the Fertility Industry where credibility and patient sensitivity are paramount. We are leaders in technology and process investments with global scientific leaders from Europe Key Responsibilities: Design and deliver training for new and existing agents on product knowledge, sales techniques, and CRM tools. Facilitate onboarding and ongoing learning to boost sales performance Assess training effectiveness through various evaluations Collaborate with teams to identify knowledge gaps and create targeted training Update training materials and provide ongoing coaching and support Use performance metrics to tailor coaching sessions Maintain training documentation for compliance Preferred candidate profile English and Telugu is mandatory Hindi is advantageous. Qualifications: Bachelors or Masters - Degree in English, Business, Healthcare Administration, or related field Minimum 4 years Work experience 2+ years in call center processes, plus 2 years as a trainer or Team lead in a Sales Based Process Experience in a Healthcare preferred or Service Sales Industry Skills: Excellent communication and presentation skills. Intermediate Skills in Excel Proficient in using a CRM software or Excel for Active Listening, Filtering, developing Training Programs Strong organizational and time management skills. Experience with Learning and Development Software and / or AI Speech recognition software preferred Preferred: English and Telugu is mandatory Hindi is advantageous.

About the Job We are changing the way people think about customer service, and we need your help! Were seeking a Trainer to deliver training modules and run classes for our team members. Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. Were looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development. As Training Facilitator, You Will Provide training to new and existing employees Develop and deliver training plans and curriculum to classes of up to 25 people Develop and utilize a variety of creative teaching techniques Develops and administers knowledge assessment testing Assist with QA monitoring, feedback and coaching Maintain up-to-date reporting on training progress, effectiveness and improvements Stay informed of current client products and services Interact with partners, ensuring they understand the training environment, successes and opportunities for development Manage new Trainers and Training Facilitators International Travel is Required As Training Facilitator, You Have BS/BA in Education or Business Administration or equivalent work experience preferred Knowledge of adult learning principles and the ability to implement these principles into a training curriculum 3+ years previous contact center experience preferred Experience in customer service training Experience in coaching and mentoring Knowledge of existing and emerging training methods and tools Knowledge of call center systems, ACD/IVR and performance statistics Strong verbal and written communication skills, including presentation skills Strong analytical and problem solving skills Ability to build rapport with clients and interact with team members at various position levels Ability to multitask effectively and work in a fast paced environment Ability to develop employees through positive motivation Ability to adapt to change and innovation Ability to potentially travel Skills in MS Office programs (Word, Excel and PowerPoint) Valid travel documents for international travel.

Senior Analyst- Accounts Payable What this job involves Receive and verify invoices for goods and services Monitor the weekly pay-run and record the manual cheque entries for accounting purpose. Preparing Daily Reports:Inventory/Quality/ExceptionList Tracking and monitoring the aged items and take effective steps for closure. Handle mailbox for request and query management Perform daily transactions as per standard operating procedures Daily SLA adherence and reporting Provide assistanceduring internal/ external audits Perform WHT / TDS / TCS / GST workings as per country requirement Perform User Acceptance Training and Testing Provide new hire orientation and process training Perform other duties assigned as and when required i.e. process improvement initiatives, system implementation and ad-hoc projects Sounds like you To apply you need to have: Strong Finance background, Commerce graduate or Postgraduate is preferred. Preferably 3 to 5 years of working experience in AP MNC. Ability to multi-task and work in a dynamic and fast paced environment Team player and yet able to work independently SAP, PeopleSoft or Large Scale ERP financial systems experience a plus. Performance objectives Fulfil agreed SLAs with Onshore finance teams Improved internal procedures and compliance with policies Key skills Strong Excel skills Excellent analytical, interpersonal and communication skills with all levels of management

Job description Role & responsibilities Develop programs and curriculum for the employee of the organization for orientation and in-job training Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed Collaborate with the companys management to identify training needs and schedule appropriate training sessions for employees Develop systems to monitor and ensure employees are performing their responsibilities according to the training Ensure the compliance of the companys employees to cooperate with standards and procedures during training sessions Provide support and mentoring for new employees while conducting an evaluation and identifying sections where improvements are needed Preferred candidate profile : Should have minimum 2 Years exp as trainer in BPO sector only. Should have strong oral & written English skills. excellent problem-solving and issue resolution. Good analytical Skills. Job Location : Tower 2 infocity Gandhinagar Gujrat. interested candidate can connect at HR Minti :8587901587/Miniti.bansal@cyfuture.com Note : Only Immediate joiner required.

Role & responsibilities To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor. Ensuring Improvement of Quality Scores of Employees Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team To ensure that the agent numbers from a New Hire team who enter the re OJT stage is maintained at the lowest Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon. Utilize the Web based training at the center Coordinate for the logistics requirement forth training at the respective center. Responsible for the certification of the new hire trainings at the respective center Responsible to increase training through put for the respective batch. Responsible for calibrating & shadowing of Trainees on a regular basis. Responsible for the MIS for the aligned process Responsible for the training deliverables) for the aligned process only Any additional project that the function would carry out which would facilitate training and re skilling. This could change from quarter to quarter, like development of e-learning modules, SAP initiative etc. Key Deliverables Attrition training throughput. Cost reduction of training. Improve quality scores of employees. Education Any Graduate Email- sonia.shukla@digitide.com Con No- 9681078331

Training JD Roles and Responsibilities : The role will oversee the operations related training for different functions First Mile, MidMile, Last Mile, FTL Operations, LTL Operations. The core focus will be on performance related metrics training, job role related scheduled curriculum training and induction training. The role also demands superior analytics acumen to identify areas / facilities which require extra emphasis on training. The Manager Training will research, design, develop, deliver, and evaluates training initiatives that promote people capabilities throughout the organization. This role also monitor the effective roll out of training via 300+ Ops Coaches in the network. 1. Oversee the training team of Delhivery Academy by ensuring all the trainers achieve the KPIs set by the organization. 2. Plans and coordinates all onsite and virtual training activities of the Ops staff (frontline to middle- management) to include resource, calendar and venue coordination, facilitator preparation, material preparation and/or other logistics related items. Ensures training records are maintained. 3. Designs and delivers training - both face to face and virtual training within time and budget constraints. Working with stakeholders and subject matter experts (SME's) to make the training more relevant to the business objective. 4. Monitors and evaluates training programs effectiveness, success, and outcome periodically. 5. Plan, conduct and oversee Ops metric focused on-the-job coaching and scheduled training to improve the performance of Ops facilities First Mile, Middle Mile, Last Mile, Returns, FTL Ops, LTL Ops, Fulfillment Ops. 6. Manages and oversees the learning management system (LMS) learning experience; analyze learner performance and engagement. Work with team to enact any needed improvements or changes needed. 7. Conducts effective induction and orientation sessions. 8. Communicates with key stakeholders to obtain knowledge and understanding of business needs and operations. 9. Other duties and responsibilities as determined by Head Delhivery Academy 10. Travel extensively (PAN India) to various Delhivery facilities as and when required Interactions with Internal and External Stakeholders - This role will interact with both internal and external groups. Responsibilities are multi-faceted, working with Ops Functional and Regional Heads, Academy Content Team, Control Tower Team, Tech, Data Teams, third party e-Learning Platform providers, National Skill Development Council etc. Education & Work Experience - 1. MBA preferred (Basic Education level Bachelors Degree 2. Certificates in Training domain preferred 3.Knowing the regional language is a must Type: Full Time, Permanent Role Education UG: Any Graduate Role: Process Trainer Industry Type: Courier / Logistics Department: Teaching & Training Employment Type: Full Time, Permanent Role Category: Corporate Training Role: Process Trainer Industry Type: Courier / Logistics Department: Teaching & Training Employment Type: Full Time, Permanent Role Category: Corporate Training Preferred candidate profile

Dear candidate, We have an open position for the L&D Trainer role. Please find below the JD, and if you are from the RETAIL L&D TRAINER background, kindly drop your CV. Designation: L&D Trainer-Retail. Location Hyderabad Role: If the thought of building capabilities through impactful training to achieve Operational Excellence and improve Customer Experience inspires you, this could be the job for you. You will own the training processes across our retail stores to build the culture of Excellence. We are looking for ambitious and energetic candidates to help us build capabilities of our associates across our business units. You will lead the training processes to empower the teams with Knowledge and Skills. The role requires a lot of collaboration with cross functions such as Operations, HR, Quality Assurance etc. You will be accountable for the knowledge and skill transfer, customer experience and Career progression of our associates. Responsibilities: Conduct Induction & Orientation of new joiners including Senior Management and evaluate knowledge transfer Ensure each new hire is Certified as per the Training Plan Own the quality of associates working across stores Periodic visits to the stores for OJT / Audit Update training material to make them more relevant to the needs of the organization Monitor the on-going training activities and provide training support like refresher training, merchandising training, customer service training, SOPs & new launch training Keeping track of the training hours on daily, weekly and monthly basis through trackers. Coordinate with HR & Managers in relation to administration of employee performance reviews and identify performance gaps that can be addressed by training. Monitoring personal development plans for employees post training and assessing training effectiveness with pre and post training assessments Requirements: Should be open to be on field to train the store employees Preferably with a 2 wheeler Must be able to communicate in regional language, English and Hindi Work experience in Retail, QSR, BPO, or similar industries Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms Excellent presentation skills Candidates from the retail industry are mandatory. Age Limit- 30 years. Contact Person: HR Gautam B. Whatsapp your resume with the subject line (Applying for the Trainer Role): 9591572591.

Company: Globiva Location: Gurgaon Job Summary Globiva is hiring a Sales Process Trainer with a minimum of 1 year of BPO training experience. The trainer will be responsible for NHT, OJT, refresher sessions, PKT, and continuous sales capability building, ensuring high throughput and strong training efficacy. Key Responsibilities Conduct New Hire Training (NHT) on sales process, product knowledge, objection handling, compliance, and systems. Drive smooth transition of trainees from NHT to OJT (nesting phase) ensuring readiness for production. Deliver Refresher Training to improve sales conversion, upselling, cross-selling, and compliance adherence. Conduct Pre-Knowledge Tests (PKT), assessments, and evaluations to measure learning effectiveness. Ensure high throughput % with maximum trainees successfully clearing NHT/OJT. Use role plays, mock calls, and live call monitoring to build sales effectiveness. Partner with Operations & Quality to identify training needs and bridge performance gaps. Track and publish training MIS reports (throughput %, PKT results, nesting scores, and sales performance post-training). Update sales scripts, training modules, SOPs, and objection handling frameworks as per client requirements. Support business KPIs: Sales Conversion %, Revenue, AHT, Quality & Compliance. Act as a coach & mentor for trainees during nesting and early production. Key Skills & Competencies Strong sales acumen with proven knowledge of telesales / outbound sales. Excellent communication, persuasion, and presentation skills. Expertise in handling NHT, OJT, refresher & PKT sessions. Ability to drive throughput, nesting effectiveness, and training efficacy. Strong analytical, reporting & MS Office skills. Flexible to work in a 6-day, 24/7 BPO environment. Qualifications & Experience Graduate in any discipline. Minimum 1 year experience as a Sales Process Trainer in BPO. Hands-on experience in Outbound Sales / Telesales / Insurance or BFSI Sales processes preferred. 6 days working. Share cv to HR Supriya- 9289327281

Process Trainer International Healthcare Process CTC Range- Max 8 LPA Location- Mohali WFO 5 Days working Rotational shifts and rotational week-offs Min 2+ years of experience as a Process Trainer Interested candidates contact on 9815111359 Baljit Required Candidate profile Training Management & Team Leader Skills Performance monitoring Sales coaching Process improvement Stakeholders engagement New higher onboarding Cross functional collaboration Strong analytical skills

Job Title: Process Trainer BFSI Account (Domestic Process) Location: Gurgaon Experience: 1-5 Years Shift: Rotational Shifts (Including Night Shifts, if required) Job Summary: We are seeking an experienced and enthusiastic Process Trainer with a background in the banking domain to join our training team for a domestic voice/non-voice process . The ideal candidate will be responsible for delivering engaging and effective training sessions, ensuring the continuous development of new hires and existing staff, and enhancing overall process knowledge and performance. Key Responsibilities: Execute training programs as per the business needs, ensuring smooth facilitation and timely delivery. Evaluate training effectiveness through assessments, feedback, and performance tracking. Observe and mentor trainees during OJT/production to ensure skill application and improvement. Regularly share training progress and pending updates through structured reports/MIS to the operations team. Keep training content up to date by reviewing and updating materials periodically in line with process or product changes. Participate in internal and external calibrations to align training outcomes with business expectations. Identify Training Needs (TNI) and conduct refresher/up-skilling sessions accordingly. Conduct knowledge checks for both new hires and production staff to assess understanding and retention. Required Skills and Qualifications: Strong command over English both written and verbal communication. Prior experience in handling training for travel process (mandatory). Strong customer/client handling skills with an understanding of travel-related processes. Willingness to work in all shifts as per business requirements. Experience in training delivery- product, process, soft skills, or upskilling. 1-5 years of relevant experience in process training (line trainer experience will also be considered). Must have previous experience in the banking industry/domain . Preferred Candidate Profile: Candidates currently residing in or willing to relocate to Delhi / NCR Exposure to banking process is highly preferred. Self-driven, proactive, and adaptable to fast-paced environments. If you meet the above criteria and are passionate about facilitating impactful learning in the BFSI domain , we encourage you to apply and be part of a growing team. Weblink www.igtsolutions.com Location - Gurgaon

About The Role : Conduct process trainings for coding specialists. Floor support to coders during transitions to ensure quality standard maintenance during ramp-up period. Conduct focused trainings for quality improvement based on error findings. Publish monthly articles/updates on Healthcare regularly for enhancing coders knowledge and expertise. Ensure timely completion of onboarding compliance trainings for new hires as per Global and client requirement. To participate in client calls,meeting,and KT sessions as per requirement Lead training sessions on current updates in the medical coding field for US based health care systems. Training coders on US health care systems its updates as per protocol To create presentations, develops learning material, handbook, and other required training materials. Job Specification In-depth knowledge of coding process, coding system software, workflow management. Basic understanding of medical terminology, body systems/anatomy, physiology, and concepts of disease processes. Must have Coding Certification like CPC / CCS / COC / AHIMA. Any Graduate with minimum 3 years of IPDRG experience in medical coding Good to have training / coaching / mentoring experience. Good communication and presentation skills

- Reporting to Group Manager / Sr. Group Manager Training - Ensuring strict and absolute compliance to the training governance plan of the business - Identifying training and development needs through Product Knowledge Tests & Quality defect analysis - Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs - Disbursing Product & Process updates in line with training governance - Co-ordinate / conduct refresher training based on TNI - Conducting appraisals - Devising individual coaching / learning plans - Creating/updating training materials for in-house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals - Supervising training delivery during new hire and project transition periods - Measuring training effectiveness and maintaining all required Training MI, including but not limited to, daily, weekly, monthly reports and dashboards as outlined by training governance - Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers - Evaluating trainers and training & development programs through classroom observation sessions - Responsible for and managing, maintaining and allocating all training material & resources as applicable (training rooms, stationery etc.) - Deliver one on one coaching and provide feedback whenever required Education - Graduate / Post-Graduate in any stream or university equivalent (10+2+3) Experience - Overall 7 to 8 years of BPO Experience - Minimum 3 years of process training experience with 1 year in a similar role - Insurance domain experience preferred Desired Skills - Excellent Communication Skills - Excellent Presentation skills - Excellent Interpersonal skills - Very good analytical abilities - Very good problem solving abilities - Good, working proficiency of MS-Office suite, especially MS-Excel Certifications - Any Training Certifications, a plus Environmental Requirements - Flexible to work in a 9 hour rostered shift - Flexible to work in a 24/7 environment, with a rotational shift (5 day working) - Ability to go the extra mile and deliver on time

Job Description : Training Delivery: Conduct engaging and interactive training sessions for new hires and existing employees, focusing on travel industry standards, customer service excellence, and company-specific processes. Curriculum Development: Design and develop comprehensive training materials, including manuals, presentations, and e-learning modules, tailored to the needs of the travel process. Performance Monitoring: Evaluate the effectiveness of training programs through assessments and feedback, and implement improvements as necessary. Knowledge Management: Maintain up-to-date knowledge of industry trends, technologies, and regulations to ensure training content remains relevant and accurate. On-the-Job Training (OJT): Provide hands-on training and support to employees during their initial period on the job, ensuring they can apply learned concepts effectively. Stakeholder Collaboration: Work closely with operations and quality assurance teams to align training programs with business objectives and performance metrics. Travel Requirements: Be prepared to travel to various locations to conduct training sessions, as needed.

Summary of essential job functions To train New Hires on the process and ensure their process knowledge is equipped with the skill to handle live calls on the Operations floor Through Process level training Refreshers Process Process Updates on the Floor Plan, prepare and deliver training sessions Prepare training materials Check and assess trainees' progress Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Monitor and present trainee performance Minimum requirements (Education Qualification & Work Experience) Bachelor’s degree Should have process training / work experience in the call centre industry Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English and local languages Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Deliver process training Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure trainees learn and comprehend quickly and are equipped with the skill sets required Design, and utilize lesson plans conforming to approved curriculum Assessing and recording trainees’ progress by setting and marking coursework and assessments Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different trainee learning styles. Conduct refresher / reset skill training as required Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders Performance Measures [Metrics for evaluating Job Holders] Pass % Training drop out % 1st 30 days – PPMG Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.