1438 Process Training Jobs - Page 5

Email your resume to Raveena@wissenpro.com or call/WhatsApp at 703-204-6318 Email your resume to Tanuja@wissenpro.com or call/WhatsApp at 889-702-1143 Roles: 1. Manager I, Training 2. Supervisor, Communications Training Role & key Responsibilities: Develop and implement a learning content strategy aligned with business and operational goals. Identify training needs based on process changes, business requirements, and performance data, TNA/TNIs Plan and manage the content development roadmap and deliver Collaborate with operations, quality, HR, and business teams to gather inputs and validate content. Ensure team productivity, skill development, and adherence to timelines. Oversee the creation of engaging, process-specific, and role-based learning content. Ensure use of adult learning principles. Promote the use of interactive formats like e-learning modules, simulations, videos, and job aids. Review and approve content to ensure accuracy, consistency, and compliance with business and regulatory standards. Maintain version control and documentation of all learning materials. Ensure content is accessible and inclusive for diverse learner groups. Leverage Learning Management Systems (LMS) and authoring tools if necessary Integrate AI, analytics, and gamification to enhance learner engagement and track effectiveness. Stay updated on emerging learning technologies and trends. Use Kirkpatrick's model or similar frameworks to evaluate training effectiveness. Analyze learner feedback, performance metrics, and business outcomes to refine content. Drive a culture of continuous learning and innovation. Act as a point of contact for business regarding training content. Present content strategies, updates, and impact reports to internal and external stakeholders. Ensure alignment with Service Level Agreements (SLAs) and business expectations.

Role & responsibilities The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches. Your roles and responsibilities include: Develop a schedule to assess training needs Conduct training through new materials Consult with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials based on data and research Communicate training needs and online resources Create training strategies, initiatives, and materials, Test and review created materials Maintain a database of all training materials Review employee performance and learning Candidates with prior Training Experience in chat handling process would be preferred Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage time efficiently Leadership, team building, and management skills Deliver New Hire Training Batches Conduct Refresher Trainings/cross trainings per requirements Develop Content for various trainings Liaison with different functions to drive business objectives Calibrations within the team and with the quality team Maintain various training data and prepare reports Conduct PKT's for associates on the floor Conduct TNI/TNA to understand process requirements and roll out action plans Consult with TL's/peers & RM to identify and drive process improvement initiatives

Candidate should be currently working as a Team Leader / QA / Process Trainer on papers in US Healthcare process. Qualification - Graduate Shift - Rotational Shifts Work Location - Gurgaon Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details

Role Title: Process Trainer Organization: AcuittyTech About the Company: AcuittyTech is a rapidly growing organization serving some of the largest global enterprises with scalable BPO and ITES solutions . With a remarkable 300% year-on-year growth , AcuittyTech stands out for its employee-first approach , high retention rate , and focus on people development . Role Overview: The Process Trainer is a crucial role responsible for delivering effective training programs that equip employees with the knowledge and skills required to meet business and client expectations. The trainer will focus on process knowledge transfer , soft skills , compliance , and performance enablement , ensuring new hires and existing team members perform effectively in their roles. Key Responsibilities: Training Delivery & Facilitation Conduct new hire (induction) training , refresher training, and cross-skilling sessions. Train employees on business processes, tools, policies, and client-specific protocols . Use interactive training methods to enhance understanding and retention. Training Needs Analysis Collaborate with operations and quality teams to identify performance gaps . Develop targeted training interventions to address specific knowledge or process issues . Curriculum Design & Content Development Create or adapt training materials , SOPs, guides, and assessments based on client and business needs. Update content to reflect process changes, client feedback, and best practices . Performance Monitoring & Evaluation Track trainee progress through assessments, mock calls/chats, and feedback . Work with operations to ensure seamless transition of trainees to production . Measure training effectiveness using metrics like productivity, accuracy, and feedback scores. Stakeholder Collaboration Coordinate with Operations, Quality, HR, and Client teams to align training with organizational goals. Participate in calibration sessions, audits , and continuous improvement initiatives .

This role will require extensive travel across major cities in Gujarat for training purposes. Key responsibilities: 1. Training: Organize Go-live Teacher training/ Product training. Conduct CE based pedagogy/ refresher training session. Product and process training to newly recruited Co-ordinators in schools. 2. Service support Identify and resolve content related concerns raised by teachers, within defined timelines. Provide product development inputs to the organisation based on the feedback from school/ teachers. Analyze usage reports to plan and implement academic interventions in schools. 3. Relationship Visit schools at defined time intervals and ensure optimal usage of assets in teaching. Organise usage and engagement activities in schools, as required. Ensure excellent customer satisfaction on academic parameters and collect the customer feedback form, as per timelines. Meeting with the school stakeholders/ school management, as required. 4. Revenue: Create need for various other products & increase business at schools. Manage the schools in terms of high collections and low delinquency. 5. General: Update Project portal & other related reports as mandated. Manage Co-ordinators (out-sourced staff at school), monitor their performance and provide timely feedback. Ensure adherence/ compliance to the listed policies and processes Knowledge/Skills Strong communication skills Training & problem-solving skills High degree of Relationship building skills Strong interpersonal skills Education Candidate should have a strong educational background - graduation/ post-graduation degree preferably in Maths/ Science/ Social Sciences/ Commerce/ English or related subjects; Possessing a B. Ed degree or equivalent will be considered as an added advantage. Experience: At least 4-5 years of work experience in the teaching or training domain

Process Trainer Exp- 3 to 7 Years (2+ yrs as process trainer) Gurgaon || UK Shifts || 1 Way Cab 6.5 LPA Kiranpreet kaur 7982741785 E-mail - kpreetimaginators@gmail.com

We Offer As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance. Key Responsibilities Performs Intermodal/Landside Operations related tasks assigned in the respective sub process. Achieves expected productivity, timelines and quality targets and controls errors. Has responsibility for prompt and effective response to emails. Identifies process gaps, cost leakages, cost avoidance/saving ideas and suggestions on process improvements. Attends process training/refresher to have required skillsets to carry out tasks in an error-free manner. Participates in team meetings. Learn and execute BCP tasks, if applicable Assist in adhoc projects in line with organization focus. Ensure no fines or penalties are imposed, prevent claims Provide suggestions to improve efficiencies. Participate in internal team meetings and contribute with ideas/suggestions for overall improvement of the operations business unit. Internal Contacts with various departments Maersk Line Offices. Who we are looking for - Minimum of 2-3 years of experience in Maersk or shipping industry. Knowledge of Maersk Intermodal & Landside processes, customer service processes. Good knowledge in working with MS Office and SAP BI applications/tools. Knowledge and understanding of vendor payments, reconciliation, and related queries. General awareness of the practical side of Operations. Technical Skills: MS Office tools, SAP BI applications/tools, programs or systems colleague would be responsible for operating, any other assisting software. Flexible in terms of business deliverables (spanning from execution activities to reporting etc) Ability to support cost/revenue initiatives. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for .

R1 RCM India is proud to be recognized amongst Indias Top 50 Best Companies to Work For 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30, 000 employees globally, we are about 14, 000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process sharing feedbacks to Onshore with transcribes typed by listening 100% of the patient s feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit sample plan, feedback sharing training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assignedDesired Skills /or Work Experience Requirements:Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment

2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Must Know-English and Hindi Required Candidate profile WFO Pune Must Know English Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Leading BPO in GURGAON Hiring for Process Training Manager International Voice Process International Voice Experience is Mandatory Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 15LPA based on Last CTC Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123

Hello, Greetings from Kotak Life Insurance..!! Kotak Life is hiring for Branch Training Manager (NO sales and NO Sales Target) Interested candidates can share their resume to kli.jayshree-jain@kotak.com or Whatsapp on 7972001255 Position: Sales Training Manager Location: Chennai, Bangalore, Visakhapatnam, Coimbatore Branch Training Manager - Job Responsibilities: To take care of trainings on the entire office as per the compliance Responsible for employees and advisor training. To be responsible for completing training man days as required by the organization. Be responsible in the shared capacity for sales and responsible for training employees on sales and recruitment process Desired Candidate profile: Minimum 4 years of Life Insurance Sales experience

Hello, Greetings from Kotak Life Insurance..!! Kotak Life is hiring for Branch Training Manager (NO sales and NO Sales Target) Interested candidates can share their resume to kli.jayshree-jain@kotak.com or Whatsapp on 7972001255 Position: Sales Training Manager Location: Kolkata, Lucknow and Delhi Branch Training Manager - Job Responsibilities: To take care of trainings on the entire office as per the compliance Responsible for advisor training. To be responsible for completing training man days as required by the organization. Be responsible in the shared capacity for sales and responsible for training employees on sales and recruitment process Desired Candidate profile: B.Ed fresher Perks and Benefits: Stipend of 9k per month + incentives

Hello, Greetings from Kotak Life Insurance..!! Kotak Life is hiring for Branch Training Manager (NO sales and NO Sales Target) Interested candidates can share their resume to kli.jayshree-jain@kotak.com or Whatsapp on 7972001255 Position: Sales Training Manager Location: Chandigarh Branch Training Manager - Roles and Responsibilities - To manage training and development objectives of mapped employees and cluster To ensure optimal training coverage to realize desired sales and product mix business objectives To plan training calendar and ensure execution as per plan and training needs and agreed agenda for month To plan and execute induction for all new joiners, skilling and validation on desired skills and knowledge To ensure right selling behavior, sales ethics and right sales practices are embedded through training imparted in line with company standards and regulations To closely work with sales team of Relationship managers, branch managers and cluster head to formulate training strategy as per need To facilitate e learning for all mapped employees and support on job training requirements for new joiners To ensure delivery of skills, behavioral, product, process and sales oriented training to impact productivity Maintaining product mix and engaging employees in their Learning Life Cycle on LMS along with regular Skilling and development initiatives. Desired Candidate profile: Minimum 3 years of Life Insurance Sales experience

Hello, Greetings from Kotak Life Insurance..!! Kotak Life is hiring for Branch Training Manager ( Agency Channel or Tied Channel) Position: Sales Training Manager Location: Hyderabad( Himayatnagar & Dilsukhnagar) Branch Training Manager -( Agency Channel) Roles and Responsibilities - To manage training and development objectives of mapped employees and cluster To ensure optimal training coverage to realize desired sales and product mix business objectives To plan training calendar and ensure execution as per plan and training needs and agreed agenda for month To plan and execute induction for all new joiners, Advisors, skilling and validation on desired skills and knowledge To ensure right selling behavior, sales ethics and right sales practices are embedded through training imparted in line with company standards and regulations To closely work with sales team of Relationship managers, branch managers and cluster head to formulate training strategy as per need To facilitate e learning for all mapped employees and support on job training requirements for new joiners To ensure delivery of skills, behavioral, product, process and sales oriented training to impact productivity Maintaining product mix and engaging employees in their Learning Life Cycle on LMS along with regular Skilling and development initiatives. Desired Candidate profile: Minimum 3 years of Life Insurance Sales experience Interested candidates can share their resume to jayanth.panchagnula@kotak.com or Whatsapp on 6305323356

Role & responsibilities He/ She has to identify the training needs of KLI Employee/ Partner Employee in consultation with the employees and stakeholders. Identifying and assessing future and current training needs Preparing the Training calendar for the Month On the basis of training calendar, the training manager has to ensure that the training programs are organized in consultation with the department heads to ensure full participation. Evaluation of each training program in terms of Improvement in the performance of KLI Employee/ Partner Employee. Post evaluating the training program ,the training manager has to implement learnings from evaluation in planning better training programs in future to ensure that each stakeholder of training benefits from the training programs Focus on the continuous development of employees by identifying individual and team development needs Design training programs with content team that not only impart knowledge but also drive behavioral change and performance improvements. Preferred candidate profile Strong communication and presentation skills. Proficiency in the local regional language and English. Ability to travel extensively and manage multiple training programs across various locations. Strong analytical and problem-solving skills for assessing training needs and evaluating program effectiveness. Expertise in employee development, coaching, and driving behavioral change. Ability to work independently and as part of a team in a fast-paced environment. Perks and benefits Medical, Life, Accidental Insurance

Hello, Greetings from Kotak Life Insurance..!! Kotak Life is hiring for Branch Training Manager (Agency Channel or Tied Channel) and interested candidates can mail thier resume on kli.jayshree-jain@kotak.com or Whatsapp on 7972001255 Position: Sales Training Manager Location: Kerala ( Trivandrum / Cochin ) Branch Training Manager (Agency Channel) Roles and Responsibilities - To manage training and development objectives of mapped employees and cluster To ensure optimal training coverage to realize desired sales and product mix business objectives To plan training calendar and ensure execution as per plan and training needs and agreed agenda for month To plan and execute induction for all new joiners, Advisors, skilling and validation on desired skills and knowledge To ensure right selling behavior, sales ethics and right sales practices are embedded through training imparted in line with company standards and regulations To closely work with sales team of Relationship managers, branch managers and cluster head to formulate training strategy as per need To facilitate e learning for all mapped employees and support on job training requirements for new joiners To ensure delivery of skills, behavioral, product, process and sales oriented training to impact productivity Maintaining product mix and engaging employees in their Learning Life Cycle on LMS along with regular Skilling and development initiatives. Desired Candidate profile: Minimum 3 years of Life Insurance sales experience

Hello, Greetings from Kotak Life Insurance..!! Kotak Life is hiring for Branch Training Manager (Agency Channel or Tied Channel) and interested candidates can mail thier resume on kli.jayshree-jain@kotak.com or Whatsapp on 7972001255 Position: Sales Training Manager Location: Bangalore ( Jayanagar / Rajaji nagar) Branch Training Manager (Agency Channel) Roles and Responsibilities - To manage training and development objectives of mapped employees and cluster To ensure optimal training coverage to realize desired sales and product mix business objectives To plan training calendar and ensure execution as per plan and training needs and agreed agenda for month To plan and execute induction for all new joiners, Advisors, skilling and validation on desired skills and knowledge To ensure right selling behavior, sales ethics and right sales practices are embedded through training imparted in line with company standards and regulations To closely work with sales team of Relationship managers, branch managers and cluster head to formulate training strategy as per need To facilitate e learning for all mapped employees and support on job training requirements for new joiners To ensure delivery of skills, behavioral, product, process and sales oriented training to impact productivity Maintaining product mix and engaging employees in their Learning Life Cycle on LMS along with regular Skilling and development initiatives. Desired Candidate profile: Minimum 3 years of Life Insurance sales experience

Hello, Greetings from Kotak Life Insurance..!! Kotak Life is hiring for Branch Training Manager (Agency Channel or Tied Channel) and interested candidates can mail thier resume on kli.jayshree-jain@kotak.com or Whatsapp on 7972001255 Position: Sales Training Manager Location: Hubli / Belgaum Branch Training Manager (Agency Channel) Roles and Responsibilities - To manage training and development objectives of mapped employees and cluster To ensure optimal training coverage to realize desired sales and product mix business objectives To plan training calendar and ensure execution as per plan and training needs and agreed agenda for month To plan and execute induction for all new joiners, Advisors, skilling and validation on desired skills and knowledge To ensure right selling behavior, sales ethics and right sales practices are embedded through training imparted in line with company standards and regulations To closely work with sales team of Relationship managers, branch managers and cluster head to formulate training strategy as per need To facilitate e learning for all mapped employees and support on job training requirements for new joiners To ensure delivery of skills, behavioral, product, process and sales oriented training to impact productivity Maintaining product mix and engaging employees in their Learning Life Cycle on LMS along with regular Skilling and development initiatives. Desired Candidate profile: Minimum 3 years of Life Insurance sales experience

Hello, Greetings from Kotak Life Insurance..!! Kotak Life is hiring for Branch Training Manager (Agency Channel or Tied Channel) and interested candidates can mail thier resume on kli.jayshree-jain@kotak.com or Whatsapp on 7972001255 Position: Sales Training Manager Location: Hyderabad( Himayatnagar & Dilsukhnagar) Branch Training Manager (Agency Channel) Roles and Responsibilities - To manage training and development objectives of mapped employees and cluster To ensure optimal training coverage to realize desired sales and product mix business objectives To plan training calendar and ensure execution as per plan and training needs and agreed agenda for month To plan and execute induction for all new joiners, Advisors, skilling and validation on desired skills and knowledge To ensure right selling behavior, sales ethics and right sales practices are embedded through training imparted in line with company standards and regulations To closely work with sales team of Relationship managers, branch managers and cluster head to formulate training strategy as per need To facilitate e learning for all mapped employees and support on job training requirements for new joiners To ensure delivery of skills, behavioral, product, process and sales oriented training to impact productivity Maintaining product mix and engaging employees in their Learning Life Cycle on LMS along with regular Skilling and development initiatives. Desired Candidate profile: Minimum 2 years of Life Insurance training experience

Candidate should be working as a Manager on papers in Training for an International Voice process. Shift - Rotational Sifts Work Location - Pune / Gurgaon Immediate Joiners OR Max 45 days notice period candidates can apply Required Candidate profile Call HR Manager Reejo @ 9886360719 for more details.

Manager Training Required Graduation Mandatory Minimum 8-10 Years Relevant exp into Training Salary Upto 14.5 LPA Location-: Gurgaon Should have exp in International Banking process* Excellent Communications Call@9205503253 / 9953262467 Required Candidate profile Candidate should have experience as Manager Training on Papers Should have managed a Team International BPO Exp mandatory Six Sigma certification Excellent Communications Skills

Must have Min 2yrs exp as a Process Trainer from US International Voice process BPO. Well Versed with TNA TNI Training Metrics Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Job Description Process Trainer About Ocube Services At Ocube, we deliver scalable cloud-based contact center solutions and outsourcing excellence across MEASA. Our mission is to optimize client operations through customized, compliant, and people-first training frameworks that reflect best-in-class service delivery. Key Responsibilities A. Training Delivery Conduct New Hire Trainings (NHT) focused on end-to-end process, systems, and policies. Deliver refresher and upskilling sessions to reinforce process adherence and drive continuous learning. Facilitate floor readiness sessions and provide on-the-job support during nesting or OJT phases. Customize delivery based on process complexity, LOB requirements, and agent proficiency levels. B. Content Development & Maintenance Develop and update SOPs, knowledge bases, and training decks in collaboration with Operations and Quality teams. Translate process updates and client changes into accessible training material in real time. Create microlearning formats, simulations, and case-based learning as per process needs. C. Performance Tracking & Coaching Monitor trainee performance using assessments, QA feedback, and real-time dashboards. Identify performance gaps early and provide targeted coaching and retraining plans . Maintain performance logs and assist in agent development roadmaps in coordination with TLs. D. Training Evaluation & Reporting Evaluate training effectiveness through post-training assessments, process audits , and KPI tracking . Share insights, training feedback, and improvement recommendations with stakeholders. Ensure training metrics are reported weekly/monthly to Training Manager, Ops, and QA. E. Process Alignment & Continuous Improvement Partner with Ops, QA, and MIS to keep all training content in sync with real-time operations . Regularly conduct Process Audits, TNA (Training Needs Analysis), and RCA (Root Cause Analysis) for errors observed. Recommend and implement corrective action trainings based on audit trends. F. Compliance & Regulatory Adherence Deliver mandatory compliance training including POSH, DPDPA , GDPR (where applicable), and internal policies. Ensure 100% adherence to documentation and training sign-offs from all trainees. G. Support to Operations Conduct refresher huddles , post-error coaching , and floor side interventions to close knowledge gaps. Work closely with TLs and QA to flag repeat errors and design training interventions accordingly. Ensure process documentation is visibly available (FAQs, cheat sheets) for on-floor use. H. Collaboration with Internal Stakeholders Align with Workforce, TLs, QA, MIS , and Client Teams for session scheduling, performance insights, and communication protocols. Share training attendance , credential request updates, and progress logs with relevant stakeholders. Qualifications & Skills 2 yrs of experience as a Process Trainer , Quality Analyst, or similar role in a process-driven setup. Deep understanding of SOPs, workflows, SLAs, AHTs, compliance , and performance metrics. Strong facilitation, documentation, and process-mapping skills. Working knowledge of CRM systems, call audit tools, and LMS platforms . Analytical mindset with the ability to draw insights from QA and Ops data. Preferred Experience Experience across CX/CS/Tech Support/Operations in a BPO or Shared Services environment. Hands-on with Zoho CRM , Tableau dashboards , or other call center tech stacks is an advantage. Exposure to ISO-compliant or process-certified environments is a plus.

About the Role We are looking for a passionate training professional to equip our counselor (sales) teams with the skills, knowledge, and confidence to succeed . This role will design and deliver training programs from counseling scripts to product knowledge — and ensure consistent adoption through refreshers and certification. Over time, the role has the opportunity to evolve into building an academy-style enablement program. Key Responsibilities Design and deliver training sessions on counseling scripts, consultative pitching, and product knowledge. Conduct refresher trainings and create quarterly content updates. Build certification methodologies to ensure consistent skill levels across counselor teams. Partner with QA and Counseling leadership to identify training needs based on performance gaps. Track training effectiveness using metrics such as call QA scores and adoption rates. Key Skills & Qualifications Proven experience in instructional design, sales enablement, or training delivery. Strong facilitation and presentation skills (comfortable engaging groups). Ability to design content tailored for counselor-centric, consultative selling. Experience measuring training effectiveness and linking to performance outcomes. Familiarity with LMS or digital training tools is a plus. What We Offer A platform to shape the skills of frontline counselors in a high-growth education company. High visibility with leadership by directly impacting counseling quality and outcomes. Scope to evolve into building a structured academy-style program over time.

Leading BPO in CHENNAI Hiring for Sr Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in International Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6.5LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in