555 Process Training Jobs - Page 5

Job Description Process Trainer - Insurance Location Mumbai (West Malad) - Malayalam 6 Days Working Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in Malayalam Candidate should be comfortable working from office 6days - Mumbai - Infinity Tower Mindspace, 1-B, Zakeria Rd, behind Lakozy Toyota showroom, Malad, Rajan Pada, Ekta Nagar, Malad West, Mumbai, Maharashtra 400064, IndiaRole & responsibilities.

Role & responsibilities Strong knowledge and exposure of MFI procedures and policies. Ensure that employees are trained in the required skills to complete their work tasks both efficiently and effectively, which will further lead to achieving business objectives. Conduct Orientation & Functional Induction training and certification of candidates during induction period. Schedule periodic training sessions for employees in respective States. Schedule periodic training sessions for employees in respective States. Conduct virtual/physical training for employees in SFO, CRE and RO roles. Monitor training material and Business updates to make amendments to the manual to ensure they are effective and up to date. Ensure that the Field team is updated with the required skills to deal with client interactions on a daily basis. Ensure that the Field team is updated with the required skills for addressing client grievances and concerns. Ensure employee effective learnings through periodic interventions and assessments. Responsible for the upkeep of training centres and guest house Preferred candidate profile Ability to analyze data and to prepare accurate reports in a timely manner. Open to travel in rural interiors, roughly 8-10 days a month. Strong skill of making MIS Reports (MS Excel) and power point presentations Branch Managers and Area Managers from MFI industry are also preferred for this role

Croma Campus is looking for Trainer to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Job Description Process Trainer - Insurance Location Mumbai (West Malad) - Malayalam 6 Days Working Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English Candidate should be comfortable working from office 6days - Gurugram - Plot 119 Policybazaar Corporate Office Sector 44, Gurugram

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Geographic Info. Systems(Car support). Experience1-3 Years.

ROLE PURPOSE & OBJECTIVE Should devise an overall or individualized training and development plan, strategize, oversee its implementation and assess outcomes. Identify training and developmental needs and drive suitable training initiatives, propose solutions and enhance process and project development. Engage with all necessary stake holders and cross functional teams to meet and establish training requirements. Enhance employees skills, performance, productivity and quality of work. Deliver training needs at the Phone banking unit Conducts training classes, which include content about the job, the Company, and different client programs Facilitates new hire training using the provided curriculum to Phone Banking Officers Facilitates continuing trainings to existing Phone Banking Officers for new products and services Identify training and developmental needs and drive suitable training initiatives, propose solutions and enhance process Coordinate and collaborate with all stakeholders to seek inputs of products & Process KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Ensure all trainings are done as defined within timelines Ensure Training SLA and certifications are Met Handle NHT and provide support as required Responsible for New joiners performance Manage New joiners attrition Update and manage training content Conduct call calibrations with External and internal stakeholders Conduct call listening activities Identify training and developmental needs and drive suitable training initiatives Enhance employees’ skills, performance, productivity and quality of work Customer (Both Internal & External) Ensure trainees are handling calls & providing 100% accurate resolution on calls Query and doubt handling Escalation handling Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently Provide guidance on how to escalate complaints / disputes within the organization Internal Process Publish Training calendar and other reports as defined within timelines Ensure adherence to process and audit requirements Coaching and feedback sessions for Trainees and existing staffs Maintain schedule adherence of trainees Manage NHT Attrition Innovation & Learning Identify training gaps and ensure team members are up to date with products and procedure Coordinating with business teams to get the latest feedback and updates Ensure adherence to training man-days/ mandatory training programs for self and self Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Job Description Communication Trainer Roles Locations: Bangalore, Roles Available: Communication Trainer Senior Process Trainer Key Requirements: Experience: 2+ years (1+ year as a Trainer) Industry: International / Domestic Voice / Chat / Email Process Skills: Excellent communication skills, voice & accent training, process training Work Schedule: 24/7 shifts Joining: Immediate to 30 days notice period Additional Benefits: One-way cab facility (for applicable locations)

-Coach/ Trainer sales teams on consultative selling, objection handling, and closing techniques. Please share your updated resume via WhatsApp or Email. Contact: 9717900793 honey@albireorecruiters.in

Leading BPO in Kolkata and Bangalore Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Must have Min 1+yrs exp as Process Trainer from International Voice Process BPO. Process Trainer on papers from International Voice process. Must know TNA TNI Training Metrics US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Hi There We Are Hiring Customer / Technical Support For International BPO Chandigarh Immidiate Joining Call Sourabh / WhatsApp @ 9779924404 For Interview Mohali & Chandigarh Location Work From Office Immediate Joining CTC 15 To 35 K / Month Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Career Growth PG available nearby In House Cafeteria Subsidised Meals

Key Responsibilities : Training Delivery : Facilitate training sessions for new hires and ongoing training for existing employees, focusing on processes, systems, and best practices. Process Documentation : Develop, update, and maintain comprehensive training materials, process manuals, and presentations to ensure clarity and accuracy. Needs Assessment : Collaborate with team leads, managers, and department heads to identify training needs and ensure programs are aligned with organizational goals. Assessment & Feedback : Evaluate employee performance through assessments, quizzes, and practical exercises to ensure they meet proficiency standards. On-the-job Training : Provide hands-on training and support to employees in real-time situations to reinforce learning. Continuous Improvement : Gather feedback from trainees and managers to improve training methods, materials, and overall process efficiency. Process Standardization : Ensure all employees are trained on standard operating procedures (SOPs) and that processes are consistently followed across teams. Reporting : Track and report on training progress, completion rates, and the impact of training programs on employee performance. Troubleshooting & Support : Offer ongoing support and coaching to help employees resolve any difficulties with the processes after training. Key Skills & Qualifications : Educational Requirements : Bachelors degree in [relevant field], or equivalent practical experience. Experience : Proven experience in training, process development, or a related field (typically 2+ years). Process Knowledge : Strong understanding of the processes within the department or organization, including familiarity with industry standards and best practices. Communication Skills : Excellent verbal and written communication skills, with the ability to explain complex concepts clearly and effectively. Presentation Skills : Ability to present to a group, facilitate discussions, and engage employees in learning activities. Analytical Skills : Ability to assess training needs, evaluate performance, and provide feedback for improvement. Technical Skills : Familiarity with training software, learning management systems (LMS), and Microsoft Office Suite (Word, PowerPoint, Excel). Adaptability : Comfortable working in a fast-paced environment and adapting training methods as per evolving needs.

Location: Pune, Maharashtra, India. Job ID: 82091. We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.. Schindler India is a 100% owned subsidiary of Schindler Group headquartered out of Mumbai and is backed by 5000+ employees who are spread across the length and breadth of the country. Besides business operations, Schindler India has its own Corporate R&D Centre, Elevator and Escalator Factory and Shared Service Centre to support India operations, which is in-fact one of the fastest growing market now globally.. Join us as a. Technical Trainer. Your Main Responsibilities. The Technical Trainer creates added value through the preparation, planning and execution of technical training courses according to the KG technical training plan.. Key Responsibilities Include. Train employees according to the courses assigned in the technical training plan.. Develop new technical training courses as requested by the KG business needs.. Adapt Corporate technical training courses to local needs.. Support the Technical Certification program.. Maintain and update the training management systems.. What You Bring. For the Technical Trainer position, Schindler seeks people with:. Expertise. Desired technical or training experience for at least five to seven years.. Knowledge and Skills. Desired elevator and escalator products & process knowledge, Training skills, Communication skills, Time Management skills, IT skills, English skills.. Education. BE in Engineering. What’s in it for you?. Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.. Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.. Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.. We Elevate Your Career. Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.. Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website.. At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.. Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.. Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.. Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries.. We connect. We inspire.. Role Purpose. Are you eager to learn and deliver exceptional customer service and operational activities for IELTS Online exams? Join us as a trainee and master the techniques of service delivery and customer service. You'll interact with test takers to address their queries and manage operational tasks using various tools and applications, ensuring exams are conducted efficiently and effectively.. This role will help you develop the skills needed to become an Operations/Customer Services executive in the IELTS online process. Upon successful completion of the 12-month training period, you can apply for a Fixed-term Executive role in the process.. Main Accountabilities. We are looking for a dedicated individual to be the first point of contact for IELTS online exams, handling customer enquiries and transactions. You will guide potential candidates through the registration process, explain the features of IELTS online exams, and manage refunds, transfers, and cancellations. Providing customers with information and resolving their queries effectively is key. You will create accounts and cases on Salesforce, update necessary data sheets, and maintain British Council quality standards in each interaction. Handling and managing candidate and customer complaints by providing appropriate solutions and alternatives within time limits and following up to ensure resolution is essential.. In operations, you will manage the three key steps of the customer journey: pre-test, test day management, and post-test activities as defined in process maps. You will ensure timely reports related to the customer journey are maintained and reconciled regularly. Managing various operational processes, such as examiner planning, test day support, candidate reconciliation, and timely declaration of results, is crucial.. You will read, understand, and comply with information security policies, raising incidents or blowing the whistle on any noncompliance with information security or IELTS-related policies. Ensuring compliance with organizational policies like the code of conduct and IT policy is mandatory.. You should be able to manage tasks for multiple processes simultaneously, adapt quickly to different IT systems, and be proficient with Microsoft Office, especially Excel and Outlook. Good interpersonal and communication skills are necessary. Versatility is valued, as we appreciate the willingness to help beyond the job description. We seek a motivated self-starter eager to learn and develop as the role expands.. Qualification And Experience. 0-1 years of work experience.. 1 year of experience in a voice process. Graduation or equivalent (Minimum 50%). Important Information. Pay Band: 3/I. Country/Location: Noida, India. Department: Exams. Contract Type: Fixed term contract (1 year). Closing Date: 16th June 2025. Condition Of Employment. This position is open only to freshers or candidates with 0–1 year of experience. It is a PB3 level role with a fixed compensation of INR 2.73 LPA. Kindly note that the salary is non-negotiable.. Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.. Locally Recruited. Applications are welcomed from candidates in Noida, Uttar Pradesh with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.. A connected and trusted UK in a more connected and trusted world.. Equality , Diversity, and Inclusion (EDI) Statement. The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.. The British Council is committed to safeguarding children, young people and adults who we work with.. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.. If you have any problems with your application please email askhr@britishcouncil.org. Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.. Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.. Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries.. We connect. We inspire.. Role Purpose. To learn and deliver optimum customer service and operational activities for IELTS Online exams using various tools and applications. As a trainee the person is responsible to learn the techniques of service delivery / customer Services and apply the learning by delivering transactions. The transactions include interaction with test takers/candidates to address their queries along with managing operational tasks using applications / information to ensure all exams are conducted on time with efficiency and effectiveness.. This role is expected to develop capabilities to act as the Operations/ Customer Services executive in IELTS online process. On Successful completion of the 12 months training period, the management trainee can apply for Fixed term Executive role in the process.. Main Accountabilities. This role involves being the first point of contact for customer-related inquiries and transactions for IELTS online exams. You will guide potential candidates through the registration process, explain the features of the IELTS online exam, and handle refunds, transfers, and cancellations. Your goal will be to provide customers with information and resolve their queries effectively.. You will be responsible for creating accounts and cases on Salesforce, updating necessary data sheets, and maintaining the British Council's quality standards in every customer interaction. Managing candidate and customer complaints by providing appropriate solutions within the time limits and following up to ensure resolution is also part of your role.. In operations, you will manage the three key steps of the customer journey: pre-test, test day management, and post-test activities, as defined in process maps. You will ensure timely reports related to the customer journey are maintained and reconciled regularly. Effective management of various operational processes, such as examiner planning, test day support, candidate reconciliation on test day, and timely declaration of results, is crucial.. You must read, understand, and comply with information security policies, and raise incidents or report noncompliance when observed. Adherence to organizational policies, such as the code of conduct and IT policy, is essential. You should be able to manage tasks for multiple processes simultaneously and adapt quickly to different IT systems. Proficiency in Microsoft Office, especially Excel and Outlook, is required.. Good interpersonal and communication skills are necessary, along with versatility and a willingness to help others, even if it falls outside your job description. We seek a motivated, self-starting individual eager to learn and develop as the role expands. Operations and Customer Services operate in multiple shifts and 24/7 operations, with any two days off in a calendar week, which may not necessarily be on weekends.. Placement for this role is based on a comprehensive certification process and clearance of background checks. The role demands cross-working between various customer services and operational processes for effective delivery.. Qualification And Experience. 0-1 years of work experience.. Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification (BCMS/Vendor will arrange for language proficiency and certification test)communication skills will also be judged in the voice and accent assessment round.. Typing Speed minimum 35 WPM.. Basic MS Excel knowledge of using formulas (vlookup, hlookup, conditional formatting and pivot table)Excel workbook to be shared separately.. Important Information. Pay Band: 3/J. Country/Location: Noida, Uttar Pradesh. Department: Exams. Contract Type: Fixed term contract (1 year). Closing Date: 15 June 2025, Sunday. Condition Of Employment. This position is open only to freshers or candidates with 0–1 year of experience. It is a PB3 level role with a fixed compensation of INR 2.73 LPA. Kindly note that the salary is non-negotiable.. Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. Locally Recruited. Applications are welcomed from candidates in Noida, Uttar Pradesh with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.. A connected and trusted UK in a more connected and trusted world.. Equality , Diversity, and Inclusion (EDI) Statement. The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.. The British Council is committed to safeguarding children, young people and adults who we work with.. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.. If you have any problems with your application please email askhr@britishcouncil.org. Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.. Show more Show less

Safety Consultant/Trainer to be based at our corporate office in Surat, Gujarat This individual will play a pivotal role in ensuring safety compliance, audits, and training across various customer sites, both in India and overseas. When at the Surat office, they'll be responsible for document development, creating presentations, and generating reports. Position: In-house Safety Consultants engage on a variety of roles (Safety Trainer, Auditor, and Consultant) Location: Corporate Office, Surat About COREEHS: COREEHS/AEECPL, a globally renowned Safety Management Consulting Company active for last 16 years, is at the forefront of implementing robust safety standards in various industries. Key Responsibilities: Travel Readiness: Willingness and availability to travel to customer sites across PAN India and overseas as per project requirements. Conduct safety training sessions, audits, handholding, coaching, and other related activities at customer sites. Training Delivery: Design, develop, and deliver safety training programs for employees at various levels. Ensure compliance with relevant safety standards and regulations. Deliver Various Safety Training Topics, like Scaffolding Safety, Rigging , Material Handling, Electrical Safety, BBS, etc. Audit and Compliance: Conduct thorough safety audits at customer sites to identify potential hazards and compliance issues. Provide recommendations and corrective actions to rectify non-compliance. Document Development: Create and maintain safety documents, including policies, procedures, manuals, and guidelines. Develop training materials, presentations, and reports. Reporting: Generate regular reports on safety performance, incidents, near-misses, and compliance status. Analyze data and provide insights for continuous improvement. Coaching and Handholding: Provide one-on-one coaching and guidance to employees on safety best practices. Offer support to ensure proper implementation of safety measures. Continuous Learning: Stay updated with the latest safety regulations, best practices, and industry trends. Qualifications and skills: Pref. Bachelor's degree in safety management, occupational health and safety, or a related field. Relevant certifications in safety management (e.g., NEBOSH, OSHA, ISO 45001) Proven experience in safety consulting and training roles, preferably in a multi-location or international setting. Strong knowledge of safety regulations and compliance standards. Excellent communication and presentation skills. Proficiency in document development (MS Office Suite, PowerPoint, etc.). Analytical mindset for data interpretation and reporting. Minimum of 10 years of experience in safety management within the construction or operation industries, with at least 3 years in a training role. Demonstrated ability to lead and manage teams. Excellent communication and interpersonal skills, with the ability to work effectively with all levels of the organization and external stakeholders. Proficiency in safety management software and Microsoft Office Suite. Personal Attributes: Proactive and self-motivated with a strong sense of responsibility. Adaptability and willingness to travel frequently Strong problem-solving skills and attention to detail Ability to work independently as well as in a team. Interested candidates who can join immediately will be given preference. submit CV via WhatsApp or call at 6355865906 / 6355910839

Roles and Responsibilities: Responsible for designing and developing the curriculum for Pre-primary Language. Should be involved in the creation, curation, review, quality control, and validation of developed content. Responsible for giving training sessions and making presentations to teachers, principals, and academic trainers (online as well as willing to travel). Desired Candidate Profile Should have at least 1 year of training in the pre-primary Language, or School teachers with at least 1 year of teaching experience in pre-primary. Excellent command of the English language, both written and verbal. Strong interpersonal skills and the ability to engage and motivate learners effectively. Travelling is MUST to different locations for training assignments.

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)

Total 8 years previous experience in Training function and Minimum 1 year as an AM Training or related position Should have good communication skills in English Should have managed a group of Trainers To motivate, develop and mentor team members in a dynamically changing environment Managed group of Process Trainers and Nesting Trainers Ability to plan training & refresher session based on impacted KPIs Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume Must be able to coach & mentor the team on a regular basis Must be ready to pick up & drive towards the smooth closure of escalated engagements Able to design and update content on daily/weekly/monthly basis Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews Should be able to lead Governance/Escalations calls with the Client Should possess experience into international Chat/Voice process, preferable Telcom experience Excellent Communication skills Experience largely in Telecom Processes 2 years Chat and Sales experience preferred. Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage the team Leadership, team building, and management skills Review Content for various training courses Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Persuasive Speaking Skills- Able to understand customers’ needs and to add value to clients Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections

Greetings from Global Healthcare Billing Partners Private Limited..! We are hiring for the position of AR Trainer - Denials Management. Work Type: Full-Time Work Mode: Onsite (Work from Office) Location: Chennai, Vepery Shift: Night Shift Experience: 5 Plus Years Job Overview: We are looking for a skilled and experienced Trainer with over 5 years of hands-on expertise in AR Calling and Denials Management in the Hospital Billing and Physician Billing domain. The ideal candidate should possess a deep understanding of the healthcare claims process, strong leadership qualities, excellent communication skills, and a proactive mindset focused on process improvement and service quality. Note: Candidates must be comfortable working night shifts and work from office (WFO). Hands on experience with handling a batch of 25 Freshers. Key Responsibilities: Analyze workflows and identify opportunities for process optimization and increased efficiency. Monitor service quality, ensuring all SLAs and performance standards are consistently met. Train, coach, and mentor team members and new hires on process improvements and technical skills. Conduct regular quality audits and provide constructive feedback to improve team performance. Resolve complex claims and denials issues, offering subject matter expertise where required. Ensure team adherence to operational procedures and assist with continuous process enhancements. Collaborate cross-functionally to align team operations with organizational goals. Drive continuous improvement initiatives and implement best practices in AR & Denials processes. Required Skills & Qualifications: Exceptional communication, leadership, and conflict-resolution skills. Proficiency in CRM systems, healthcare billing software, and other relevant technology platforms. Ability to analyze performance data and make data-driven decisions. In-depth understanding of healthcare claims, billing cycles, and denial codes. Strong problem-solving capabilities and ability to lead teams through complex claim scenarios. Collaborative approach with a focus on achieving operational excellence. Interested Candidates can Contact or share your updated CV/Resume to this WhatsApp Number - 8925808592 Regards, Harini S HR Department

Greetings we are looking for Process Trainer- International Customer Care in Pune, *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Process Trainer - International Customer Care(Voice) Job location - Pune Qualification *Overall 4+ years of experience *1 year + Process Training Experience Salary - Upto 8Lpa Working days -5 (Rotational Shifts) To get your Telephonic interviews Scheduled Kindly call/ Whatsaap :"Process Trainer" call or wats app for details. * Honey 8871997083 * Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards, Prajit Grover H.R Team KVC CONSULTANTS LTD.

Managing NHT batches till their OJT completion • Conducting TNIs, Refreshers, PKTs and driving learning completion • Self-login and processing customer interactions • Conduct quality audits and provide feedback to advisors • Maintain process update Required Candidate profile shifts: Rotational Day Shifts Workdays: 6 days Education: Minimum HSC/ Graduate Exp: Minimum 1 year as a Trainer Conducting TNIs, Refreshers, PKTs and any querry:rdubey@peshr.com/9893743892

So, what is it were looking for? Well, since this is a Learning Experience Leader post, wed need someone who already has the experience to even call themselves one. So if you have at least 1-2 years of working experience in the related field (training or teaching experience in customer service) along with minimum qualification as a college or vocational school graduate, then you’re qualified! Are you someone who is proficient in the use of Microsoft and Google applications? Can you communicate yourself well both orally and in written? Do you have presentation and class facilitation skills? If yes, then you’re what we need! We need out of the box thinkers and we need someone who is creative enough to have the ability to engage an audience. As a trainer, we also need you to have strong interpersonal, conflict management and mentoring skills. We need someone who is able to work in a flexible schedule including weekends, holidays and long hours. So we also need someone with high energy, enthusiastic, motivational training style. We also need someone who has strong organizational, planning, project management, problem-resolution Fintech experience is mandate of atleast 1 year. Interested candidates can share their resume at "rajal.garg@taskus.com" or call on 8141444230 Regards, Rajal 8141444230

What does a Learning Experience Leader (Process Trainer) really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader (Process Trainer), you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and the other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees progress through questionnaires and discuss with their managers; Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the companys Code of Conduct.