1438 Process Training Jobs - Page 4

Role and Key Responsibilities Train agents on product and process, as and when there are NHT batches Monitor contacts and find out areas of opportunity Work closely with Ops and Quality team design action plans to plug areas of opportunity Responsible for meeting the defined training conversion targets Manage retention during training Consistent alignment with operations by auditing contacts understanding needs, conducting refreshers Demonstrate innovation in training by carrying floor requirement into classroom training. Maintain Data as per training Processes Support in Quality Audits and Feedback when NHT batches are not being conducted Key skills and knowledge Excellent presentation and communication skills. Should be able to drive key performance metrics related to training Must be flexible to work in a 24X7 shift environment (night shifts and weekends basis scope) Must be flexible to being up-skilled on VASS & quality Proficient with MS Office Basic knowledge of process mapping

About Info Edge Info Edges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Required Educational Qualification: Any Graduate Job Objective: The objective of this role is to design training material and deliver online product training to recruiters / entrepreneurs on business portals product and features. Job Description: Manage end to end training needs for the recruiters / entrepreneurs of premium clients to improve product adoption and usage Work with the Customer Support team to assess the training needs and design training programs as per the client’s requirements Educate clients on product capabilities and features to improve their stickiness Keep the clients abreast with new features by conducting refresher programs on a regular basis Conduct online training sessions using tools such as webex, zoom, etc. Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs Serve as an advisor to the clients by answering all of their product related queries Required Skills: Excellent written and verbal communication skills Excellent presentation and facilitation skills Excellent interpersonal skills Ability to work independently and under pressure Desired Skills: Candidates with an exposure in presentation and content preparation / writing would be given preference Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

Greetings from Scorelabs! Strong in EV Experience in EV battery assembly and working knowledge of Battery Charging, Protection, and Management Systems, Battery Pack Sizing and Construction, and Battery Pack Assembly process Hr Ramana - 9550760771 Required Candidate profile Qua : B. Tech. (Graduate) degree; M.Tech./ PhD preferred 1-5 years of Experience in battery packaging or e-mobility/EV industry; Previous experience in teaching/facilitation preferred Work from Ofc

Design & deliver training programs on visa and immigration processes, documents & compliance Onboard and train new hires on company policies, procedures & client handling Conduct regular training sessions to update staff on new rules and process.

Role & responsibilities Job Title: Product / Sales Trainer Department: Sales Training & Development Location: Chennai Experience: 2 - 6 Years Employment Type: Full-Time Preferred : Male candidate Job Summary: We are seeking a dynamic and experienced Product / Sales Trainer who will be responsible for enhancing product knowledge and sales skills across our site teams. The ideal candidate should be passionate about training, conducting audits, competitor analysis, and ensuring high standards in product presentations. Key Responsibilities: Deliver effective Product & Sales Training sessions for site teams to strengthen product knowledge and customer engagement. Visit competitor sites, analyze strategies, and prepare detailed reports. Conduct product presentation assessments and audits, followed by structured reports and feedback. Develop training content, calendars, trackers, and training materials to support continuous learning. Be flexible to travel across Chennai for training and audits. Provide weekend training support at sites (with compensatory off during weekdays). Desired Candidate Profile: Graduate / Postgraduate with 2 to 6 years of experience in Product Training or Sales Training (preferably from Real Estate, BPO, or Retail industries). Strong presentation, communication, and analytical skills. Hands-on experience in preparing reports, trackers, and training materials. Ability to travel and adapt to flexible working schedules. Self-driven, detail-oriented, and passionate about learning & development. Perks & Benefits: Attractive compensation with performance-based rewards. Opportunities for career growth within the Sales & Training function. Dynamic and supportive work environment. Preferred candidate profile Male Candidates Contact Person HR Nivetha : 7418332502 / nivethapriya@casagrand.co.in

Need Immediate Joiners Must have Min 2+yrs exp as Process Trainer from International Customer Service process BPO. Trainers from International Voice process required US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Process Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Process Trainer Is mandatory. CTC Upto 4 LPA Quality Analyst: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Quality Analyst Is mandatory. CTC Upto 3.8 LPA Assistant Manager Training Minimum 6 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As An Assistant Manager Training is mandatory. CTC upto 6 LPA Experience From E- Commerce Process in Call Center BPO is Added Advantage BPO (Call Center) Experience is Mandatory For All The Mentioned Roles. Graduation Is Mandatory. ___________________________________________________________________________

Job Role & Responsibilities 1. Training Strategy and Leadership: Develop and implement a company-wide training and development strategy aligned with business objectives, client needs, and industry best practices. Oversee the design, delivery, and continuous improvement of training programs for new hires, existing employees, and leadership teams in the RCM BPO space. Lead, mentor, and manage the training department, including trainers and learning and development professionals, to ensure consistent delivery of training across all service lines. 2. RCM BPO Knowledge Development: Ensure training programs address key components of Revenue Cycle Management, including billing, coding, claims management, payer relations, compliance, and regulatory standards. Collaborate with subject matter experts (SMEs) to create specialized content for different roles within the RCM process (e.g., medical coders, billing specialists, claim adjudicators). Stay current with changes in the healthcare industry and RCM technology to ensure training materials reflect the latest trends, tools, and regulations. 3. Performance Improvement: Analyze operational performance metrics to identify training gaps and areas for improvement and develop targeted programs to address these needs. Monitor the effectiveness of training programs through assessments, feedback, and KPIs to ensure training initiatives result in improved employee performance and business outcomes. Partner with operations leadership to drive continuous improvement in quality, efficiency, and employee engagement through ongoing training initiatives. 4. Onboarding and Upskilling: Oversee the development and execution of comprehensive onboarding programs for new employees, ensuring a smooth transition into the company and its operations. Create and manage upskilling programs for existing staff to increase their knowledge and performance in core RCM functions. 5. Client-Focused Training: Ensure that training programs are tailored to the needs of client accounts, focusing on client-specific processes, systems, and expectations. Serve as a key point of contact for clients regarding training requirements and ensure that the RCM BPO team consistently meets client standards and expectations. 6. Compliance and Certification: Ensure that all training programs adhere to healthcare industry regulations, compliance standards (e.g., HIPAA), and accreditation requirements. Lead efforts to establish and maintain certification programs for employees in relevant areas of RCM, including coding certifications and compliance training. 7. Budget and Resource Management: Manage the training departments budget, ensuring that resources are allocated efficiently across training programs and initiatives. Evaluate and incorporate training technologies (LMS platforms, virtual learning tools) to enhance program delivery and learner engagement. Desired Skills Education: Bachelor's degree in Healthcare Management, Business Administration, or related field. A Masters degree is a plus. Experience: Minimum 12 years of experience in training, learning, or development in the BPO or healthcare industry. At least 5 years in a leadership role overseeing large-scale training programs for RCM or similar services. In-depth knowledge of Revenue Cycle Management processes, healthcare billing and coding, regulatory compliance, and payer systems. • Experience working with Learning Management Systems (LMS) and other digital learning platforms. Skills: Strong leadership and team management skills with the ability to inspire and motivate staff. Excellent communication, presentation, and interpersonal skills. Proven ability to develop and execute training programs that drive measurable performance improvements. Analytical mindset with the ability to assess training effectiveness and make data-driven decisions. Proficiency in project management and resource allocation. Kindly Note: At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence. If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at hr@credencerm.com Your safety and trust are important to us. Thank you for helping us maintain a fair and transparent hiring environment.

Key Responsibilities: Training Program Development: Design and develop training modules focusing on sales techniques, recruitment industry insights, and product knowledge. Onboarding/Product Training: Deliver engaging onboarding sessions to help new hires understand our offerings, tools, and culture. Skills Assessment: Conduct regular assessments to identify skill gaps and training needs. Presentation & Content Creation: Create compelling training presentations and deliver them effectively to diverse audiences. Handling Diverse Audiences: Train and manage both fresh joiners and lateral hires with tailored approaches. Continuous Improvement: Evaluate training outcomes, gather feedback, and optimize training content and methods. Stakeholder Collaboration: Work closely with sales leadership to align training with organizational goals. Reporting & Documentation: Maintain training records, track progress, and share insights on effectiveness. Travel Readiness: Willingness to travel anywhere across India as per training requirements. Who Were Looking For: Excellent communication and presentation skills Passionate about training and people development Skilled in creating and delivering effective presentations Comfortable engaging with both new and experienced team members Proficient in MS Office tools (PowerPoint, Excel, & Word) MBA in Business, HR, or a related field preferred Prior experience in sales enablement, sales training, or product training Ready to travel anywhere in India for training delivery especially for Forge Market. What We Offer: A collaborative and inclusive work environment Opportunities for professional development and career advancement A platform to make a real impact on sales performance Recognition for creativity and innovation in training

Position Overview: We are looking for a dynamic and driven Sales Enablement Trainer to join our team. The ideal candidate will have 4-7 years of experience in sales or product training and a strong passion for enabling others to succeed. You will play a vital role in onboarding new sales hires and continuously upgrading the skills of our existing team, directly impacting our sales performance and customer satisfaction. Good comms skills Should be OK to travel across India to provide training to other offices Exp. in corporate hiring Exp. in creating training modules Have given new hire training, refresher training, sales training Key Responsibilities: Training Program Development: Design and develop training modules focusing on sales techniques, recruitment industry insights, and product knowledge. Onboarding/Product Training : Deliver engaging onboarding sessions to help new hires understand our offerings, tools, and culture. Skills Assessment : Conduct regular assessments to identify skill gaps and training needs. Presentation & Content Creation : Create compelling training presentations and deliver them effectively to diverse audiences. Handling Diverse Audiences : Train and manage both fresh joiners and lateral hires with tailored approaches. Continuous Improvement : Evaluate training outcomes, gather feedback, and optimize training content and methods. Stakeholder Collaboration : Work closely with sales leadership to align training with organizational goals. Reporting & Documentation : Maintain training records, track progress, and share insights on effectiveness. Travel Readiness : Willingness to travel anywhere across India as per training requirements. Who Were Looking For: Excellent communication and presentation skills Passionate about training and people development Skilled in creating and delivering effective presentations Comfortable engaging with both new and experienced team members Proficient in MS Office tools (PowerPoint, Excel, Word) MBA in Business, HR, or a related field preferred Prior experience in sales enablement, sales training, or product training Ready to travel anywhere in India for training delivery especially for Forge Market.

Duties and Responsibilities Lead and develop a team of global trainers, who deliver trainings including, but not limited to new hire, process refresher, behavioral and skills-based trainings Evaluate and maintain training delivery methods and make recommendations to improve trainee experience as well as outcome. Provide regular progress updates to internal and external stakeholders regarding training initiatives Partner with delivery, quality and leadership to identify critical training needs or gaps that are essential to drive growth Own, manage and drive training initiatives within Screening workstream, partnering with counterparts within Training Leadership to ensure alignment with account-wide processes and best practices Act as Training POC for implementation/expansions within Screening workstream Attend weekly, monthly business reviews, contribute and present back training slide with data-driven insights, demonstrating training ROI Ensure consistency in training format and delivery Seek to identify, repurpose and leverage existing training content within the greater organization that is applicable to current account Host trains the trainer sessions for internal subject matter experts (system related rollouts, enhancements, new products, etc.) Personally deliver various training content in person, live web training and or recorded online Maintain overall training calendar of events Track training performance and measure the effectiveness Trainee knowledge retention by issuing assessment test and quizzes on course material Training impact and correlation to new hire ramp (0-1 year tenure group) Solicit training feedback through regular post training surveys and recommend necessary changes to improve training effectiveness Establish performance tracking and reporting within Learning Management System (LMS) Develop training schedules and plans for workstream-specific training initiatives Basic qualifications: 8-10+ years experience in learning and development leadership and demonstrated successes within a complex organization, RPO/BPO Preferred Business related postgraduate qualification or equivalent relevant business Experience leading and developing a global team of trainers and managers Experience with e-learning platform Preferred qualifications include: MBA preferred in related field Strong analytical and problem-solving skills, with the ability to translate data into actionable insights. Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams. Ability to work independently and manage multiple priorities in a dynamic environment. Strong organizational and time-management skill Knowledge, Skills, and Abilities Extensive knowledge of instructional design theory and implementation Extensive knowledge of learning management systems and web delivery tools Proven ability to complete full training lifecycle (assess needs, plan, develop, coordinate, monitor and evaluate) People leadership and professional development skills Familiarity with traditional and modern job training methods and techniques

Schoolnet India is looking for Trainer Food Processing to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Schoolnet India is looking for Trainer Telecom Sector to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Manager Training Required Graduation Mandatory Minimum 8-10 Years Relevant exp into Training Salary Upto 14.5 LPA Location-: Gurgaon Should have exp in International Banking process* Excellent Communications Call@9205503253 / 9953262467 Required Candidate profile Candidate should have experience as Manager Training on Papers Should have managed a Team International BPO Exp mandatory Six Sigma certification Excellent Communications Skills

Roles and Responsibilities Design and deliver training programs for outbound sales teams to improve product knowledge, process efficiency, and customer handling skills. Develop customized training materials, including presentations, videos, and manuals to meet specific business requirements. Conduct regular coaching sessions with team members to ensure effective implementation of new processes and products. Collaborate with subject matter experts to create engaging learning experiences that drive behavioral change among trainees. Analyze feedback from trainees to identify areas for improvement in the training program. Desired Candidate Profile 2-7 years of experience in BPO Training or Sales Training with a focus on Outbound Sales/Outbound Process/Outbound Calling (Domestic). Strong understanding of Domestic BPO/Domestic Voice Process/Process Training/Product Training concepts. Excellent communication and presentation skills with ability to engage audiences effectively. Ability to work independently as well as part of a team environment.

Work closely with Head - Learning and Development to implement Learning & Development strategy, in line with the long-term strategic priorities of the organization. Identify and assess future and current training needs in consultation with line managers (mandatory trainings, technical, domain, behavioral training). Consolidate data from job analysis, performance appraisals in consultation with Business/ Department Heads to understand and analyze various training needs pertaining in Malabar Group and assist in proposing a learning solution. Carry out & oversee skills analysis, training need analysis to prioritize training needs and initiatives. Develop curriculum and plan annual initiatives & training programs in discussion with senior management. Prepare and communicate training calendar and ensure all the training activities are delivered as per the training calendar. Implement targeted training and development programs to bridge skill gaps in staff and enhance the efficiency and effectiveness of the workforce. Coordinate & Conduct seminars, workshops, individual training sessions online and offline. Coordinate training programs for senior leaders in the organization. Coordinate the execution of On the Job Training in all Verticals of the Group. Create content, e-learning, and other training materials based on the inputs shared by the stakeholders that will impact behavior. Ensure that content and context of all materials are relevant for business needs.

Greetings from Homebazaar.com We are proud to get Certified as Great Place to Work '2024 Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Senior Corporate Trainer Job Location : Vashi Experience : 2 Years to 8 Years Key Responsibilities: Deliver engaging sessions on communication, persuasion, customer handling, conflict resolution, and other interpersonal skills crucial for sales success. Ensure trainees gain in-depth knowledge of products/services, USPs, competitive positioning, and benefits to articulate value effectively to customers. Train new and existing employees on the end-to-end sales process, CRM usage, compliance protocols, and company-specific procedures. Monitor and guide employees during live calls or sales scenarios, providing real-time feedback to bridge the gap between theory and execution. Conduct focused training sessions on call structure, pitch delivery, objection handling, listening skills, and closure techniques for both inbound and outbound calls. Work closely with sales managers to identify skill gaps and develop customized training interventions. Track training effectiveness through assessments, feedback, and performance metrics. Regularly update stakeholders on progress and improvement areas. Qualifications: Bachelor's degree in any discipline (Training certification is a plus) 3+ years of experience as a Sales Trainer or similar role Proven experience in conducting classroom, virtual, and on-the-floor training session Strong knowledge of sales techniques and call center dynamics Excellent communication, presentation, and interpersonal skills Proficiency in MS Office and basic training tools (PPT, LMS, etc.) How to Apply? Kindly share your resume on priya.verma@homebazaar.com

Supervisor, Customer Experience Job Responsibilities : Min. 4+ years of overall experience in call center work, with 2 years of experience as a Team leader Should have managed team size of min. 20-25 HC. Experience/exposure to work for US clients (Call center/Backend) . Good communication and interpersonal skills Good knowledge of MS Outlook, MS Excel and, MS PowerPoint Creating Report, dashboard, manage bottom quartile team members. Aware on feedback mechanism and performance improvements. Provide inputs on process improvement and opportunities. Ready to work in US time zone and flexible with shifts. Ready to work additional hours as and when required.

Grads/ UGs Min 3yrs of relevant exp on paper (1yr as a Team Lead Trainer) Salary up to 11.5lpa (Based on last salary) Location- Gurgaon Work from Office Excellent comms skills 5 days working Call for more details:- HR Ritika Sharma- 9289133009

Role & responsibilities Role is positioned as a Subject matter expert for Soft Skills Key responsibility includes providing training and upskilling of resources hired as fresh graduates for multiple clients Content Development: Design and develop new training material and customize existing training material Design and develop the regular assessments to understand the effectiveness of the training conducted Track individual performance during and after the trainings and conduct refresher sessions basis training needs identified Stakeholder Management: Work closely with operations to address the key concern areas in operations arising from knowledge gaps You may also be required to contribute to core operations and participation in RFI/ RFP for potential customers on need basis Responsible for conducting training need identification and conduct refresher training sessions, basis need Must be able to create and publish training dashboards on a daily/ weekly/ monthly basis, as applicable Preferred candidate profile Experience in Soft Skills/ Behavioral training with expertise in voice and accent training Good knowledge of MS Excel is mandatory Excellent Communication & writing skills Must be able to author well written email messages and contribute to updating any training material for team members. Must be deadline oriented Excellent Team Player and Good Decision Making Skills Experience of working for and with International clients Should be an excellent team player with great interpersonal skills

Email your resume to Tanuja@wissenpro.com or call/WhatsApp at 889-702-1143 Roles Available: Communication Trainer Key Requirements: Experience: 2+ years (1+ year as a Trainer) Industry: International / Domestic Voice / Chat / Email Process Skills: Excellent communication skills, voice & accent training, process training Work Schedule: 24/7 shifts Joining: Immediate to 30 days notice period Additional Benefits: One-way cab facility (for applicable locations)

Role & Responsibility: 1) Responsible for training new team members as well as facilitating on-going and ad-hoc training. 2) Assist with content development and support training projects. Minimum Requirements: 1) Strong presentation and facilitation skills. 2) Communication and interpersonal skills; ability to work across teams and levels. 3) Basic skills in Excel or Google Sheets.

Role : Trainer (Clinical Pre-Authorization) Department: US AR Healthcare Employment Type: Full Time, Permanent Education UG: Any Graduate (Life science Preferred) 1.Looking for candidates who have worked as Trainer/Process coach /SME or similar role in to Pre-authorization department 2.Must have an experience in training the team members or Freshers 3.Strong knowledge in Clinical Pre-authorization department (Basic RCM as well as in Denial management) 4.Must have good communication, Presentation, Reporting and Analytical skill Note: Immediate or candidates with 30 days Notice period please apply. INTERESTED CANDIDATES CAN SHARE THEIR UPDATED CV TO Shrikant.Khochare@omegahms.com/ WhatsApp @9004744373

Role & responsibilities: Conduct training sessions for restaurant staff including new joiners, existing team, and for any new products and existing products Make sure all team members follow the companys Standard Operating Procedures (SOP's). Train staff on the job through live demos, role plays, and practice sessions. Check how well training is working by taking feedback, doing assessments, and observing on-ground performance. Find skill or knowledge gaps and inform the team for further support. Keep proper records of training sessions including attendance, feedback, and reports. Work closely with Restaurant CEOs to understand what kind of training is needed. Visit restaurants regularly to make sure all team members are following training and brand standards. Share training progress reports every month. Preferred candidate profile: Good communication and speaking skills Experience working in restaurants or with store teams Ability to train and motivate staff Detail-oriented and process-focused Should be able to train different roles like kitchen staff, service team, and cashiers Qualification & Experience: Graduation or diploma in Hotel Management / Business / related field 24 years’ experience in restaurant operations or training Should know how to create and deliver SOP’s Basic computer knowledge (MS Office, Excel, etc.) helpful

About the Role We are looking for a passionate training professional to equip our student counsellor (sales) teams with the skills, knowledge, and confidence to succeed . This role will design and deliver training programs from counseling scripts to product knowledge and ensure consistent adoption through refreshers and certification. Over time, the role has the opportunity to evolve into building an academy-style enablement program. Key Responsibilities Design and deliver training sessions on counseling scripts, consultative pitching, and product knowledge. Conduct refresher trainings and create quarterly content updates. Build certification methodologies to ensure consistent skill levels across counselor teams. Partner with QA and Counseling leadership to identify training needs based on performance gaps. Track training effectiveness using metrics such as call QA scores and adoption rates. Key Skills & Qualifications Proven experience in instructional design, sales enablement, or training delivery. Strong facilitation and presentation skills (comfortable engaging groups). Ability to design content tailored for counselor-centric, consultative selling. Experience measuring training effectiveness and linking to performance outcomes. Familiarity with LMS or digital training tools is a plus. Preference: Qualified Trainers of Sales, Customer Services, Counsellors from industries such as Banking/ KPO/ BPO etc. What We Offer A platform to shape the skills of frontline counsellors in a high-growth education company. High visibility with leadership by directly impacting counselling quality and outcomes. Scope to evolve into building a structured academy-style program over time.