558 Process Training Jobs - Page 4

vinoda@phebushr.com Hi All, We have a urgent opening for ED (Ambulatory and Acute ) Trainer Experience - 8+ years CTC - upto 11LPA Location - Chennai Morning Shift Work From Office(No Hybrid) Key Responsibilities: Create and deliver comprehensive training programs for outpatient coding professionals, covering CPT, ICD-10-CM, HCPCS, NCCI edits, and payer-specific guidelines Stay conversant with changes in coding guidelines (CMS, AMA, AHA, ACEP guidelines) and integrate them into training materials and team communication. Prepare training content, SOPs, reference guides, and maintain accurate training records. Provide one-on-one coaching and group instruction on CPT, ICD-10-CM, and HCPCS coding for emergency services. Responsible for new transitions, tracking coding performance through audits, quality reviews, providing constructive feedback and guidance. Support coders with complex case resolution, documentation improvement education, and coding clarification Collaborate with coding leadership to implement training strategies based on audit outcomes and performance metrics. Qualifications Bachelors degree in health information management, life science or a related field is preferred AAPC/AHIMA Certification is required: CPC, COC, CCS Minimum of 810 years of hands-on outpatient ED medical coding experience, with at least 45 years in training, mentoring or quality role Strong Knowledge of US healthcare RCM system is required Additional certifications such as CEDC (Certified Emergency Department Coder). Skills Familiarity with EMR/EHR, compliance standards, auditing platforms Excellent attention to detail and accuracy in coding and documentation Effective communication skills for provider interactions, strong analytical skill, presentation skill Ability to work independently and meet tight deadline If Anyone Interested kindly call me on 9820389632 OR share me your updated resume on vinoda@phebushr.com

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.

Job Summary: As a Corporate Trainee, you will be an integral part of our team, working closely with professionals across different departments to gain practical insights into the corporate world. While this is an entry-level position, your eagerness to learn and grow will set the stage for future opportunities within our organization. Key Responsibilities: Client management Conducting training and development works under the supervision of managers and executives in organizations timely completion of projects. build pipeline of customers & business Drive daily operations and service of all areas of business Participating in training, workshops &events Help with project planning and implementation. Analyze market data for strategic decisions. Fresher Can Apply Location-Thane,Navi Mumbai,Mumbai,Dombivli,Panvel,mumbai all areas, Mumbai Suburbs, kalyan Please contact our HR at 9324483283 for further clarifications.

Positions General Duties and Tasks In these roles you will be responsible for: Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for quality assurance Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Requirements for this role include: Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM. High school diploma 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s basis business requirement. *** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

Conduct training sessions on MS Office applications. Develop and deliver personality development workshops focusing on communication, leadership, and confidence-building. Engage in community and school mobilization, encouraging participation in IT education programs. Create training materials, guides, and interactive learning modules. Assess trainees progress and provide constructive feedback. Stay updated with the latest IT trends and soft skills methodologies. Collaborate with educational institutions and community organizations to expand outreach.

PROCESS COACH Job Description: Understand the quality requirements both from process perspective and for targets. To Train effectively the new joiners on Medical Coding concept with the guidelines. To monitor Trainees productivity and quality output per OJT glide path/ramp up targets. Providing continuous feedback in a structured manner. Educating on the client specs and guidelines. Educating on the latest updates on the coding aspects. Carrying out one-on-one session on the repeated errors. To provide feedback on productivity and quality of trainees to Team Leads. To pass on the QC feedback effectively to the trainees. To help Team Leads in early confirmation of Trainees by providing the valuable inputs. Job Specification: Minimum of 3 Years of Professional and Relevant Experience in Medical Coding with specialty surgery. Extensive Coaching & Trainingas per process defined. Must have Variant Training & Coaching Strategy. Must have Coding Certification like CPC, CCS, COC, AHIMA. Any graduate will do. Shift Details: General Shift / Day Shift Work Mode: WFO

***********We are looking for T&Q Analyst for TOP brand********** Typically involves developing, delivering, and evaluating training programs while also ensuring the quality of products, services, or processes . . Needs Assessment: Identify and analyze learning and development needs within the organization. Training Program Development: Design, develop, and implement training programs aligned with organizational goals and objectives. Training Delivery: Conduct training sessions using various methods (lectures, group discussions, hands-on activities). Evaluation: Evaluate the effectiveness of training programs through assessments, feedback, and performance analysis. Continuous Improvement: Identify opportunities to improve training programs and make recommendations for updates. Documentation: Maintain accurate records of training activities and participant information. Quality Analyst Responsibilities: Quality Assessment: Conduct quality tests, inspections, and audits to identify defects and areas for improvement. Data Analysis: Analyze data related to quality metrics and identify trends and root causes of quality issues. Corrective Actions: Implement corrective and preventive actions to address quality issues and prevent future occurrences. Quality Assurance Procedures: Develop and implement quality assurance procedures and standards. Collaboration: Collaborate with cross-functional teams to ensure quality standards are met throughout the product or service lifecycle. Compliance: Ensure compliance with regulatory requirements and industry standards. Continuous Improvement: Drive continuous improvement initiatives to enhance product or service quality. Key Skills: Analytical Skills: Ability to analyze data, identify trends, and solve problems. Communication Skills: Excellent written and verbal communication skills for delivering training and reporting on quality issues. Training Skills: Ability to design, develop, and deliver effective training programs. Quality Assurance Skills: Knowledge of quality assurance principles, methodologies, and tools. Problem-Solving Skills: Ability to identify and resolve quality issues effectively. Attention to Detail: Meticulous attention to detail to ensure accuracy and quality. Interested candidates can share resumes on 76782-30426 - JAY Direct Walk-In On- 368, Phase II, Udyog Vihar, Sector 20, Gurugram, Haryana 122008

Responsible for functional direction of agents within the program training classroom environment•Prepare and present training materials through classroom learning•Utilize presentation and facilitation skills including creative training techniques Required Candidate profile Recommend curriculum modifications to Training Manager•May support Instructional Design team in designing and developing training materials call @9716551077 share cv at mamta@emsol.co.in

Training Needs Assessment: Determining the specific training requirements for individuals or teams. Training Material Development: Creating or selecting training materials, such as presentations, handouts, and online resources. Certified Trainer Required Candidate profile Should have experience in L&D Department Excellent verbal and written communication is crucial for delivering information effectively and engaging with trainees. Should know MS Excel and Power Point

Process Training: • Conduct comprehensive process training sessions for new hires and existing employees. • Develop and update training materials to ensure alignment with current processes and business requirements. • Evaluate trainee performance through assessments and provide constructive feedback. • Collaborate with team leaders and managers to identify training needs and address performance gaps. Communication Skills Development: • Deliver communication skills training focusing on clarity, tone, and effective customer interaction. • Provide coaching on accent neutralization, pronunciation, and grammar. • Utilize blended learning methods, including online and offline tools, to enhance training effectiveness. • Monitor and assess communication skills during training sessions and provide feedback. Training Program Management: • Design, develop, and execute training programs tailored to the needs of the organization. • Maintain detailed records of training activities, attendance, and assessments. • Prepare and present reports on training outcomes and effectiveness. • Ensure compliance with company policies and regulatory requirements during training sessions. Continuous Improvement: • Participate in process audits and gap analysis to identify areas for improvement. • Propose and implement actionable solutions to enhance training programs and operational performance. • Stay updated with industry trends and best practices in training and development. Requirements: • Bachelors degree in Education, Communication, Linguistics, or a related field. • 2–3 years of experience as a Process and Communication Trainer in a BPO environment. • Proven expertise in process training and communication skills development. • Strong interpersonal and facilitation skills. • Ability to adapt training methods to suit different learning styles. • Experience with Learning Management Systems (LMS) and digital training tools. • Certifications in relevant training programs or methodologies are a plus.Role & responsibilities Preferred candidate profile

Greetings From Scorelabs ! Following the predefined session plan while delivering training to the identified youth Develop skills and knowledge on the identified subjects based on the curriculum that is designed Prepare learners to face interviews Required Candidate profile Should Have Minimum 1 year Of Exp Required Should Have Exp In Process Trainers , Ielts Trainers , Communication Trainers , Spoken English Trainers , Soft Skills Training Hr Ramana : 9550760771

Job Title: Process Trainer BPO Location: Lucknow, India Industry: Business Process Outsourcing (BPO) Employment Type: Full-Time, On-Site We are seeking a dynamic Process Trainer to join our leading BPO team in Lucknow. The ideal candidate will have a strong background in customer service within the BPO sector and at least one year of documented experience as a Process Trainer. Overall Experience : Minimum 3 years in a BPO environment with a focus on customer service Process Trainer Experience : Minimum 1 year , officially documented/on-paper mandatory Preferred – immediate joining If you're passionate about training and meet the criteria, please contact us immediately on 8657002723

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)

Selected Intern's Day-to-day Responsibilities Include. Assist with recruitment processes by sourcing candidates, conducting interviews, and managing HR data. Prepare detailed job descriptions for open positions. Screen resumes to identify candidates with matching skill sets and qualifications. Source potential recruits from job search websites and proactively reach out to them. Interview prospective sales staff using industry-standard techniques to assess their fit. Onboard new hires, guide them through the hiring and training processes and ensure a smooth transition. Serve as an employee advocate, offering support to both new hires and current employees. Complete all new-hire paperwork for candidates who meet the job expectations. About CompanyWe are an engineering company with leading capabilities in digital transformation, internet-related services and products, data science, development operations, product as a service, technology consulting, and software engineering. Trusted by industry giants, we have a proven track record in providing customized digital solutions across various industry segments.

We are looking for a highly skilled and experienced TRAINER to join our team at Omega Healthcare Management Services Pvt. Ltd., located in [location to be specified]. The ideal candidate will have 1 to 4 years of experience in the field. Roles and Responsibility Develop and deliver high-quality training programs to clients. Conduct workshops and seminars on various topics related to healthcare management services. Create engaging and informative training materials, including presentations and handouts. Evaluate the effectiveness of training programs and recommend improvements. Collaborate with cross-functional teams to align training objectives with business goals. Stay up-to-date with industry trends and developments in healthcare management services. Job Proven experience as a trainer or in a related field, preferably in healthcare management services. Strong knowledge of CRM/IT enabled services/BPO operations and processes. Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups. Ability to design and deliver engaging and interactive training programs. Strong analytical and problem-solving skills, with attention to detail and accuracy. Experience working with adult learners and developing training programs tailored to their needs.

As an International Voice Process Trainer, you will be responsible for designing, developing, and delivering comprehensive training programs for new hires and existing team members in our voice support operations. Your expertise will ensure that our agents are equipped with the necessary skills, product knowledge, and customer handling techniques to deliver outstanding service in a fast-paced, multicultural environment. Key Responsibilities: Develop and update training modules, manuals, and assessment tools tailored to international voice processes. Conduct engaging training sessions for new hires, focusing on call handling, communication skills, product knowledge, and process adherence. Deliver ongoing training and refresher sessions to enhance agent performance and ensure compliance with quality standards. Monitor and evaluate training effectiveness through assessments, call audits, and feedback. Collaborate with team leaders and quality managers to identify skill gaps and implement targeted training interventions. Facilitate role-plays, simulations, and real-time coaching to improve agent confidence and performance. Maintain training records, attendance, and performance metrics for reporting purposes. Stay updated on industry best practices, new processes, and product updates to ensure training content remains relevant and impactful. Foster a positive learning environment that encourages continuous improvement and skill development. Support new process rollouts and change management initiatives through effective training programs Preferred candidate profile Proven experience as a Process Trainer, ( Voice process only )preferably in an international BPO environment. Excellent communication and presentation skills with fluency in English. Strong understanding of call center operations, customer service standards, and quality metrics. Ability to design engaging training content and deliver it effectively to diverse audiences. Knowledge of training tools, LMS platforms, and assessment methodologies. Ability to analyze performance data and identify training needs. Proactive, adaptable, and able to work in a fast-paced environment. Certification in training or coaching (preferred). Immediate joiners will be prioritized. What clients offer: Competitive salary Opportunity to work with a dynamic and multicultural team. Continuous learning and professional development opportunities. Supportive work environment that values innovation and initiative. Chance to make a significant impact on customer satisfaction and team performance. Join our Leading client If you are passionate about training, have a knack for motivating teams, and want to contribute to the success of an international voice process, we would love to hear from you! Please submit your resume along with a cover letter highlighting your relevant experience. Interested candidates can call me prashanth HR from Monday to friday 10.00a.m. to 6p.m. at 9360810536 or apply your resume here.

We are looking for a dynamic Training & Quality Analyst to join our team. The ideal candidate will be responsible for ensuring high service standards through training, quality audits, performance analysis, and feedback sessions.

Barclays Shared Services is looking for Release Train Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Domain- Telecom Location- Pune Exp- 10-15 years Shift- US Canadian Interested candidates pls share CVs at: RP00872073@TechMahindra.com •Create training and development programs / plans for specific LOB •Coach and develop a team of trainers with optimum efficiency •Handle ad-hoc training requests for multiple accounts •Participate in client calls representing TechM •Consolidate, maintain and share training data with internal and external stake holders •Oversee Training Batch audits / observation session and share constructive feedback •Driving Behavioral training sessions as and when required •Own, creation and regular update of training SOPs based on various quality standards •Review Trainers reporting to them regularly and share constructive documented feedback •Driving and participating in projects, performance improvement and cost reduction initiatives • Participate and drive participation of training team in CSR activities •Design knowledge transfer, shadow and primary support for Transition of new LOBs •Design, implement, maintain and improve Knowledge Management process for Telecom accounts •Co-ordinate with support functions such as HR, CS, TIM, Asset to resolve New Hire queries and close the issues highlighted by Project spocs aligned for training. •Ensure that New Hires report on Day 1 and gets aligned with their respective TechM Project spocs aligned for training. •Participate in both external and internal reviews as per the requirement and share insights as per the requirement to support the team leads and Operation manager. •Understand & mitigate any concerns which are causing delay in engagement progressions. Pick up & drive towards the smooth closure of escalated engagements. •Share best practices, feedback, and suggestions for improvement with TechM team.

We seek a Process Trainer with 1.5+ years of experience in training teams in an International BPO. Responsible for conducting training, maintaining quality standards, and equipping new hires with the skills needed to succeed. Location: Bengaluru. Perks and benefits Transport/Cab Facility

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Instructor Analyst Qualifications: Any Graduation Years of Experience: 3 to 5years Language - Ability: English - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Will conduct New Hire training/ Floor Performance enhancement programs for the Project. In addition, the team member will establish and manage relationships for New Hire integration into the Accenture style of working. What are we looking for Extensive soft skills training experience Culture, Voice & Accent, Grammar, Customer ServiceExcellent Communication Skills - orally and in writingInstructional designPresentation SkillsComputer/ MS Office skillsTrend analysis and reportingPeople Management skillsCritical problem solving and issue resolutionTeam supervisionPeople Development Feedback & Coaching Behaviors key to the success of this position areContinuous improvement focus result orientedMotivationTeaming and CollaborationAnalytical thinkingAbility to Plan and PrioritizeConfidence Positive outlookCreative and innovative approachAdaptabilityAbility to exercise sound judgment within established guidelinesRelationship Partnering Roles and Responsibilities: Assess relevant training needs for individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems available. Stay informed as to relevant skill and qualifications levels required by employees for effective performance (Client and Internal requirements), and circulate requirements and relevant information to the organization / Leadership as appropriate. Work with CD Manager to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary. Design training courses and programs necessary to meet training needs.Organize training venues, logistics, transport as required to achieve efficient training attendance and delivery. Plan and deliver training courses personally where necessary to augment that provided externally or internally by others. Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training. Recruit employees (as applicable). Ensure all training activities and materials meet with relevant organizational and statutory policies. Monitor, measure and report on employees training and development plans and achievements within agreed formats and timescales. Develop self, and maintain knowledge in relevant field at all times.Deploy TTTs as required by the organization.Interact with training vendors and attend related training conferences and seminars.Monitor calls and give feedback to teams assigned.Train, assess and implement activities to effect improvement in E-mail writing skills and grammar.Implement language and culture modules training on a recursive basis to agents on floor.Calibrate with existing Coaches / Operations.Aid the Operations team in improving performance on customer service, team motivation and teamwork.Ensure that the current knowledge is updated regularly through huddles, monitoring, etc. Qualification Any Graduation

Roles and Responsibilities Design and deliver training programs for sales teams to enhance their skills in selling, product knowledge, and soft skills. Develop process-oriented training materials to improve team performance and efficiency. Conduct regular coaching sessions with individual team members to address gaps in their skills or knowledge. Collaborate with other departments (e.g., operations) to identify areas where additional training would be beneficial. Analyze the effectiveness of existing training programs and make recommendations for improvement. Desired Candidate Profile 1-5 years of experience in Sales Training, Process Training, or Team Training. Strong understanding of adult learning principles and methodologies. Excellent communication, presentation, and interpersonal skills. Ability to analyze data to measure program effectiveness.

providing the day-to-day functional direction to agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching & developmental feedback & readiness recommendations Required Candidate profile Proven experience in training methodologies & soft skills Process Training-Voice Process International BPO Exp 24*7 shifts 5 days working Suvidha Mahajan suvidham@emsol.co.in 9911254430

We are seeking highly motivated and ambitious individuals to join our team as Management Trainees in Business Development. The role involves intensive training, exposure to various aspects of the organization, and the potential to lead a team based on individual performance. Key Responsibilities: Undergo intensive training and development programs Gain exposure to various aspects of the organization Assist in business development activities Support in brand management, client management, and business promotion Participate in sales and marketing initiatives Collaborate with team members and contribute to team objectives Location- Thane,Navi Mumbai,Mumbai,Dombivli,Panvel,Karjat,mumbai all areas, MUMBAI SUBURBS, kalyan,

Hey Guys Are You looking for a job in MNC BPO ? Please Call / What's App Sourabh @ 9779924404 Must have Excellent English Communication skills & ready to work In Rotational Shifts Work From Office Job Chandigarh / Mohali CTC 15-32 K / Month Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Incentives Career Growth PG available nearby In House Cafeteria & Gym Subsidised Meals