1439 Process Training Jobs - Page 36

CPC Exam Focused Curriculum: Develop and deliver comprehensive training programs specifically designed to prepare students for the CPC certification exam. This includes covering all relevant coding domains and exam strategies. Required Candidate profile Study Strategies: Equip students with effective study strategies, time management techniques, and test-taking skills to maximize their chances of success on the CPC exam. Case Study Analysis

Key Responsibilities: Conduct onboarding and refresher sales training programs for BPO sales agents. Design and update training content, manuals, and assessments tailored to sales campaigns. Coach and mentor sales agents to improve performance and conversion rates. Monitor call quality and provide constructive feedback to enhance sales techniques. Collaborate with sales and operations managers to identify training needs and performance gaps. Evaluate training effectiveness through assessments, KPIs, and feedback loops. Maintain training reports, track performance, and recommend improvements. Stay updated on industry trends, products, services, and customer expectations. Organize role plays, simulations, and live call coaching sessions. --- Required Qualifications: Bachelors degree in any discipline (preferred: Business, Communications, or related). Minimum 2-4 years of experience as a Sales Trainer, preferably in a BPO or call center. Strong knowledge of sales processes (inbound/outbound), objection handling, and CRM systems. Excellent communication, presentation, and interpersonal skills. Proficiency in MS Office and learning/training tools (LMS, e-learning platforms). Ability to inspire, engage, and motivate diverse teams. Fluency in [mention languages if needed, e.g., English, Hindi, etc.]. ontact below:- HR Manager - Pinky Yadav Phone No - 7977519951 email - pinkyy@eosglobe.com Location - Thane

Job Description: About the Role: We are seeking a skilled and dynamic Trainer to join our team. The ideal candidate will possess excellent communication and decision-making skills and proficiency in Excel. This role requires managing partner training teams, creating content, and acting as the single point of contact (POC) for a specific domain. A key component of this position involves leading change management initiatives to ensure successful training program implementation. Key Responsibilities: Training Management: Manage and coordinate partner training teams to deliver effective training programs. Design and develop comprehensive training materials and resources tailored to the specific needs of the domain. Serve as the single point of contact (POC) for the specific domain, addressing all training-related queries and concerns. Decision Making: Evaluate training needs and make informed decisions to enhance training effectiveness. Implement solutions to address any training-related challenges or obstacles. Change Management: Lead change management initiatives to ensure smooth adoption of new training programs and processes. Monitor and assess the impact of training changes, making adjustments as necessary. Qualifications and Skills: Education: Bachelors degree in Education, Human Resources, Business, or a related field. Experience: Previous experience in a training role or similar capacity. Skills: Excellent communication skills, both written and verbal. (English and Hindi) Strong proficiency in Microsoft Excel. LMS and other relevant software. Proven decision-making abilities and problem-solving skills. Demonstrated ability to create engaging and effective training content. Experience in managing training teams and coordinating training programs. Familiarity with change management principles and practices. Personal Attributes: Strong organizational and time-management skills. Ability to work independently and collaboratively within a team. Detail-oriented with a commitment to quality and continuous improvement. Adaptable and able to thrive in a fast-paced, changing environment.

Role & responsibilities Job descriptionOpenings for Multiple L&D Roles in Gallagher! We are looking for candidates with a minimum of 4+ years of experience in L&D to join our dynamic team at Gallagher Center of Excellence.1. Process Trainer: 4-6 years of experience2. Behavioral Trainer: 4 years of experience3. Induction Trainer: 4-6 Years of experience Process Trainer & Evolve Trainer Planning for upcoming batches. Responsible for the Team performance. Responsible for quality of the Training, imparted Mentoring and Grooming New Trainers, Team Members and GTT Trainers. Design and maintain various training manuals and workbooks, with particular emphasis on keeping content up to date, through liaison with the supervisor Taking approval for Training Materials from process Heads through GTT members on a semiannual basis. Compile and submit monthly report on training activities and needs on a timely and concise manner Assist in the delivery of formal induction,Pre-process/language training for new hires. Working on Training Reports Weekly, Monthly, Semi Annual and Annual. Manage Domain and Custom Examinations and publish periodic reports. Initiative to improve the Training process. Handling client visits and presentations. Lead Specialist - Experience in behavioral, process training & Induction Training Assist in the delivery of formal induction, Pre-process, Business Overview, Advance Domain and Process Trainings for new hires Working on Training Reports Weekly, Monthly, Semi Annual and Annual • Manage Domain and Custom Examinations and publish periodic reports Planning and conducting Periodic Refresher Trainings for a) Domain Refresher Training (Certifications) b) Domain & Custom Certification Policy Refresher Training Initiative to improve the Training process Handling client visits and presentations Skills and Competencies Excellent written and verbal communication skills Strong people interaction skills Should show sufficient flexibility and maturity to handle pressure situations Should be able to work in a cross-cultural environment Should be an excellent team player Should be flexible for Travelling across locations for Training Purpose (whenever it is required) Should have excellent people management skills Should demonstrate good planning and analytical skill Preferred candidate profile Min Experience of 4+ years induction or Behavioral training. Graduation mandatory Excellent communication skills. For more details kindly connect on Vibha_dsouza@ajg.com & Jisha_Shaji@ajg.com

Req Exp- Min 4 Years in Technical Support Training MUST HAVE TRAINER EXP ON PAPERS Any Gradudate Loc- Mysore ONLY WFO|5 Day's working|US Shifts CTC-8.5 to 9LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

Role & responsibilities Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team Monitoring team performance. Enable development opportunities for team through participation in various initiatives. Preparing various reports Should be comfortable with 24*7 shift (Rotational) Preferred candidate profile 2-4 years of experience as Team Leader Customer Service process Should equip adequate knowledge of Call Centre metrics, understanding & efficiently driving dialer and calling processes. Notice Period: Candidates who are available to start soon will be considered favorably

Sunrise Sports And Fitness is looking for Boot Camp Trainer to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Home Bazaar Services Pvt Ltd is India s leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client s requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai s best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Senior Process Trainer Job Location : Vashi Experience : 5 Years to 8 Years Key Responsibilities: Deliver engaging sessions on communication, persuasion, customer handling, conflict resolution, and other interpersonal skills crucial for sales success. Ensure trainees gain in-depth knowledge of products/services, USPs, competitive positioning, and benefits to articulate value effectively to customers. Train new and existing employees on the end-to-end sales process, CRM usage, compliance protocols, and company-specific procedures. Monitor and guide employees during live calls or sales scenarios, providing real-time feedback to bridge the gap between theory and execution. Conduct focused training sessions on call structure, pitch delivery, objection handling, listening skills, and closure techniques for both inbound and outbound calls. Work closely with sales managers to identify skill gaps and develop customized training interventions. Track training effectiveness through assessments, feedback, and performance metrics. Regularly update stakeholders on progress and improvement areas. Qualifications: Bachelor s degree in any discipline (Training certification is a plus) 36 years of experience as a Sales Trainer or similar role Proven experience in conducting classroom, virtual, and on-the-floor training session Strong knowledge of sales techniques and call center dynamics Excellent communication, presentation, and interpersonal skills Proficiency in MS Office and basic training tools (PPT, LMS, etc.

So what does a Site Senior Learning Experience Manager really do? Think of yourself as someone responsible for the day-to-day training programs and initiatives across all sites, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because its time to imagine what it’s like being a Senior Learning Experience Manager. Imagine yourself going to work with one thing on your mind: that you will select, train, and provide work guidance for Training Managers and Supervisors. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will handle the Product Training branch of the Learning and Development Team. The Leader will represent Learning Experience for the Site in all site initiatives As a Site Senior Learning Experience Manager, you manage the initiation, development, and implementation of the TaskUs training department's site wide initiatives and drive campaign specific training department's site wide initiatives and drive campaign specific training programs for Team Leaders and Teammates. You will be the "Training Master" that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will pioneer all campaign specific training needs and programs in the organization. You will create and execute TL and TM development training which includes; detailed curriculum, training, and evaluation. You will provide campaign specific training that is sufficiently technical but engaging. You will act as the in house expert, maintain all relevant training materials and documents for all levels for trainees; from new teammates to tenured team leaders. You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives. You will proactively explore the specific needs of every department and campaign to develop training materials as needed. You will propose and publish a year long training calendar with specific quarterly objectives. You will plan total Training policies, programs, new testing tools, methods and systems to ensure products and services meet quality standards. So, do you have what it takes to become a Senior Learning Experience Manager? Requirements: So what is it we’re looking for? Well, since this is a managerial post we need someone who already has the experience to even call themselves as one. With this, we need someone with at least 5 year(s) of working experience as a Sr. Manager or Manager in a call center specializing in Product Training. What else? You must also have the ability to support multiple teams across multiple programs within your site. You must also be highly creative and dynamic. Are you someone who can work independently? Not afraid of being alone? Then great! Because you must be highly motivated with the commitment to oversee projects to completion and ability to adapt and level any training materials to given audience. This is a training post after all, so a strong background in product training is a MUST. You must be excellent in presenting, communicating, and have great interpersonal skills. Of course, knowledge in Google and MS Office applications is a need. About TaskUs: TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably,

The Soft Skills Trainer is responsible for designing, delivering, and enhancing soft skills training programs that empower employees to improve their interpersonal and communication abilities. This role involves developing engaging training materials, facilitating interactive workshops, and assessing participants progress. The Soft Skills Trainer works closely with management and team leads to ensure training programs align with the companys values and help build a positive and collaborative work environment. Key Responsibilities: Design and conduct soft skills training sessions, workshops, and seminars. Collaborate with managers and team leads to identify specific soft skills training needs within departments. Create, update, and maintain training materials, such as manuals, handouts, presentations, and case studies. Use interactive training techniques, including role-playing, group discussions, and other engaging methods. Assess and track participants' progress through evaluations, surveys, and performance feedback. Provide individual coaching to employees on improving their communication and interpersonal skills. Collect and analyze feedback on training sessions to identify areas for improvement and enhance training quality. Act as a resource for employees seeking guidance on developing soft skills for professional growth. Required Skills: Exceptional communication and presentation skills, with a confident and engaging presence. Strong critical thinking and problem-solving skills. Proficiency in Microsoft Office and training software/tools. Adaptable, with a genuine interest in helping others develop their interpersonal abilities. Ability to foster a positive learning environment and build trust with participants. Self-motivated and organized, capable of working both independently and collaboratively. Eligibility Criteria: Any degree with a minimum of 65% in all academics (HSC mandatory). Bachelors / masters degree in human resources, psychology, education, or a related field may fit best. Graduates between 2021 and 2024. Experience in training, coaching, or teaching roles focused on soft skills or related areas is a plus. Freshers are welcome to apply. No gaps of any kind. Experience: 0 to 2 years. Working Conditions: This position typically operates in an office environment. Full-time position, typically Monday to Friday. Flexibility to work outside regular business hours when necessary. Interested and Eligible candidates can share your resume to recruitment.chn@syncfusion.com on or before July 31st, 2025. Note: - Those who attended the interview already are not eligible for this interview.

Hiring candidate for Trainer position-background in US collections only. Work location- Noida, Sector 16 max salary up to 9 lpa Virtual Interview Immediate joiner Shift: 6PM - 3AM Weekly Offs: Saturday and Sunday fixed offs Transportation: 2 Way Transport is provided Responsibilities: Design and develop comprehensive training programs for collection agents. Conduct training sessions on collection strategies, legal requirements, and communication techniques. Monitor and evaluate the effectiveness of training programs and make necessary adjustments. Provide ongoing support and coaching to collection agents. Ensure compliance with industry standards and regulations. Develop training materials, manuals, and documentation. Collaborate with management to identify training needs and objectives. Qualifications: Proven experience as a trainer, particularly in US Collections domain . Graduates and undergraduates are eligible to apply In-depth knowledge of collection processes and legal requirements. Excellent communication and presentation skills. Strong organizational and time management skills. Ability to adapt training methods to various learning styles. Certification in Training and Development is a plus. Please call varsha 7200847046 for more Info Regards varsha 7200847046

Job Title: Process Trainer Voice & Accent (International Voice Process) Location: BangaloreJob Type: Full-Time Shift: Flexible (Should be open to rotational or night shifts) Experience Level: 4+ Years (Minimum 1 Year as Trainer)About the Role:We are seeking a passionate and experienced Voice and Accent Trainer with a background in international voice processes. The ideal candidate should have at least 4 years of total experience, including a minimum of 1 year as a process or voice trainer. You will be responsible for training new hires and existing team members in communication skills, accent neutralization, and international customer handling standards.Key Responsibilities: Conduct Voice & Accent and International Process Training for new hires and existing employees. Evaluate trainees through voice assessments, mock calls, and feedback sessions. Drive communication and soft skills improvement initiatives across the team. Customize training content based on client process and business needs. Track and report training effectiveness and individual progress. Collaborate with quality and operations teams to identify skill gaps and address them through targeted sessions. Support continuous learning through floor coaching, refresher training, and one-on-one mentoring. Preferred candidate profile Minimum 4 years of total experience in international BPO/voice processes. At least 1 year of experience as a Process Trainer. Excellent command over spoken English, including accent clarity, pronunciation, and grammar. Hands-on experience in training delivery, assessment, and feedback mechanisms. Good interpersonal skills with the ability to motivate and engage trainees. Comfortable working in rotational or night shifts as per business requirements. Immediate joiners given first preference. Preferred Qualifications: Certification in Voice & Accent or Communication Skills (if any) Experience in training for US/UK voice processes Exposure to customer experience coaching or floor supportRole & responsibilities Interested candidates please call me prashanth hr@ 9360810536 Monday to friday between 10.00a.m. to 6p.m. and kindly dont call on saturday and sunday. You can apply here in Naukri also for this role

MOTM Technologies is a growth consulting and outsourced sales organization working with over 150 engineering and manufacturing industries. Our mission is to provide scalable, efficient, and tech-driven sales and marketing solutions tailored to technical industries across India and international markets. Role Overview We are seeking an experienced and dynamic Assistant Training Manager to lead the training and development initiatives for our growing team of engineers and sales professionals. This role is pivotal in enhancing our team's capabilities in sales, negotiation, communication, presentation, and process adherence while also guiding them in technical understanding to better represent our clients. Key Responsibilities Training Strategy & Execution : Develop and implement structured training programs for onboarding, skill enhancement, and continuous learning. Design modules for sales training , negotiation skills , process orientation , and client communication . Conduct technical training sessions based on product portfolios of engineering clients. Sales & Process Enablement : Train team members on understanding customer pain points and building persuasive value propositions. Improve adherence to internal processes such as CRM usage, MIS reporting, and pitch documentation. Soft Skills Development : Enhance communication , email etiquette , and client presentation skills. Conduct mock pitches, presentations, and one-on-one coaching to build confidence. Team Guidance & Mentorship : Regularly evaluate the performance of individuals and teams through assessments and provide constructive feedback. Guide team members technically to understand different product applications and customer needs. Collaboration : Work closely with account managers, marketing, and HR to align training objectives with company goals. Evaluate training effectiveness and modify content based on feedback and performance. Required Skills & Qualifications 5–10 years of relevant experience in sales training , technical training , or L&D , preferably in industrial or engineering services. Strong background in B2B/Industrial sales , client negotiations, and sales funnel processes. Excellent interpersonal skills and ability to coach junior and mid-level professionals. Prior experience in developing and delivering training modules, preferably in both online and offline formats. Excellent communication and presentation skills. Exposure to CRM systems, sales tools, and performance tracking.

Hi There Hiring Customer Support For International / Domestic BPO Immidiate Joining Need Candidates Good In English Communication Skills Rotational Shifts Work From Office Call / WhatsApp @ 9779924404 For Interview Mohali & Chandigarh Location Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Career Growth PG available nearby In House Cafeteria Subsidised Meals

Candidate should have experience working as a Process Training in Claims adjudication process for US Healthcare Shift - US rotational shifts Work Location - Chennai / Bangalore Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Rhea @ 7411697700 for more details.

Greetings from Global Healthcare Billing Partners Private Limited..! We are hiring for the position of Team Lead AR Calling/Trainer - Denials Management. Work Type: Full-Time Work Mode: Onsite (Work from Office) Location: Chennai, Velachery Shift: Night Shift Experience: 5 Plus Years Job Overview: We are looking for a skilled and experienced Team Lead or Trainer with over 5 years of hands-on expertise in AR Calling and Denials Management in the Hospital Billing and Physician Billing domain. The ideal candidate should possess a deep understanding of the healthcare claims process, strong leadership qualities, excellent communication skills, and a proactive mindset focused on process improvement and service quality. Note: Only candidates currently working as a SME or QA Can apply for this position . Candidates must be comfortable working night shifts and work from office (WFO). Key Responsibilities: Lead the AR Calling & Denials Management process while ensuring compliance with healthcare billing standards. Represent the team in client meetings, providing actionable inputs and aligning with client requirements. Analyze workflows and identify opportunities for process optimization and increased efficiency. Monitor service quality, ensuring all SLAs and performance standards are consistently met. Train, coach, and mentor team members and new hires on process improvements and technical skills. Conduct regular quality audits and provide constructive feedback to improve team performance. Resolve complex claims and denials issues, offering subject matter expertise where required. Ensure team adherence to operational procedures and assist with continuous process enhancements. Collaborate cross-functionally to align team operations with organizational goals. Drive continuous improvement initiatives and implement best practices in AR & Denials processes. Required Skills & Qualifications: Proven experience as a SME Or QA in AR Calling & Denials. Strong background in quality audits and continuous process improvement within the healthcare BPO space. Exceptional communication, leadership, and conflict-resolution skills. Proficiency in CRM systems, healthcare billing software, and other relevant technology platforms. Ability to analyze performance data and make data-driven decisions. In-depth understanding of healthcare claims, billing cycles, and denial codes. Strong problem-solving capabilities and ability to lead teams through complex claim scenarios. Collaborative approach with a focus on achieving operational excellence. Interested Candidates can Contact or share your updated CV/Resume to this WhatsApp Number - 8925808592 Regards, Harini S HR Department

Process Trainer Exp- 3+ Years (2+ Yrs as Process Trainer) Loc- Gurgaon Pkg- 6.5 LPA NP- Immediate Only Nancy 8586914964 Nancy.imaginators7@gmail.com

Working with a supportive and collaborative team, you'll be helping us with anti-money laundering (AML) activities you'll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business This role offers great career development opportunities with relevant training programmes and exposure for you and your work we're offering this role for a period of seven months What you'll do Joining a specialist AML team, you'll be working together to deliver the most successful outcomes for the business and our customers. you'll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard. As you continue to develop in your role, you'll support with process training and knowledge sharing across your team, working together towards success. Day-to-day, you'll be: Accurately investigating your queries, raising with relevant parties, and escalating where needed Making sure processing is performed accurately and within an agreed turn-around time Participating in initiatives that help improve our customer service, processes and procedures Reviewing processing errors and customer complaints to help identify trends and training needs The skills you'll need you'll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. you'll also be able to work accurately, to deadlines and with high levels of attention to detail. we'll also be looking for you to demonstrate: An understanding of the financial services industry and our customers Knowledge of our products, processes and banking systems Good written and spoken communication skills

we'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs you'll be liaising with customers and businesses to accurately collect information in order to solve their queries you'll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis we're offering this role at senior analyst level What you'll do As a Customer Service & Operations Credit Analyst, you'll be responding to queries from customers promptly and tactfully within our SLAs. we're looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times. Your day-to-day will include: Authorising and investigating all transactions to our KPIs Collecting and analysing the required information from the customers and businesses Reviewing processes which could be automated or enhanced to improve the customer and business experience Supporting with process training and knowledge sharing in the team The skills you'll need In order to excel in this role, you'll have strong customer service abilities along with customer and industry knowledge. you'll also work we'll in a fast-paced environment and have good organisational skills for delivering to deadlines. you'll also demonstrate: An awareness of changes in trends, policies and regulations An understanding of our industry and its customers

Job description Trainer - Payment Integrity Location : Chennai - Navalur Roles & Responsibilities: In-depth Knowledge and experience in the US Healthcare. 4-9 years of experience in Payment Integrity/Adjustments/Prepay,Post Pay audit . With over 1 year of experience as a Trainer. Conducting multiple trainings for new hires and managed nesting along with certification process Maintain the training effectiveness above the required threshold by holding strong governance process in training Ability to read through various standard operating procedures and communicate the extracts to the trainees clearly Identify gaps between internal process and customers expectations to help business produce the desired outcome Create content / training material for effective training Revamp the training materials to suit the need of current business and easy understanding / knowledge transfer to trainees Liaison with QA to calibrate process knowledge Conduct workshops for project team members on recent update and US healthcare industry trends Perform user acceptance testing for any new process rollouts / automation in the program Provides refresher training for bottom quartile Support the team by performing floor trouble shooting to ensure all relevant queries are tracked and answered appropriately Periodic knowledge calibration with client. Interested Candidates share your CV - deepalakshmi.rrr@firstsource.com / 8637451071 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi@firstsource.com email addresses.

Soft Skill Audit Language Coach: Jobtitle: Soft Skill Quality Audit and Language Coach WorkLocation: Shriram Gateway- Perungulathur Noof Positions: 5 Expectations: Experience in Coaching/Training Delivery Should be open to work in any shift. Enjoy challenging and diverse workassignments in a fast-paced environment. Rolesand Responsibilities: Monitor calls and emails on communicationand soft skills per sampling plans. Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language, culture, etc. RequiredSkills: Excellent Communication Skills (Written & Verbal) Strong knowledge of customer care processesand techniques Call quality/ transactional monitoringexperience

**Multiple Openings for a leading bpo** Job Location: Mohali Job Role: Process Trainer(Domestic process) Roles and Responsibilities: Conduct new hire training classes and ensuring systematic Training Cycle Conduct retraining, cross training and up training classes Efficiency required for completion of all required forms and reports within the time frame allocated Maintain and update all training material Should possess a complete knowledge and understanding of products and quality guidelines for all clients programs Support and monitor new trainees during the OJT (On the Job Training) period Timely & constructive feedback and counselling of the trainees. Ability to use Overhead Projectors, Slide Projectors, White Boards, Chalk Boards and Flip Charts, multi- media. Ability to prepare and use Visual Aids. Ability to carry out training using appropriate language, behavior in relation to matters of equality. Ability to objectively assess learner progress Desired Candidate Profile: Training resources should have at least 1.5 year of work experience in delivering process training in BPO Should have Excellent communication skills Should be comfortable working in rotational shifts&Offs Should know throughput, certification,TNA,TNI & training related terms Prefrenece to an immediate joiner Good presentation skills Basic Requirement: Graduate (Any Discipline) Proficiency in Marathi or Gujarati (Any)) Language (Read, Write, Speak) is a must. 2 Years minimum experience in BPO Qualifications and Education Requirements Graduation (Any Discipline) Preferred candidate profile Training resources should have at least 2 year of work experience in delivering process training in BPO Working for Telecom domain is add an advantage Should have Excellent communication skills Should be comfortable working in rotational shifts Should know throughput, certification & training related terms Should be an immediate joiner Good presentation skills Interested, share profile with ctc,exptd ctc,notice period details on hr@onpointcorporateservices.com or call 9711140010

attached Qualifications Graduate Job Location

Key Responsibilities: Owns all Team SLA's *Manages al client conversations on day to day basis Leading & driving Reservation and General booking Teams to ensure compliance to all defined SLA metrics. Providing detailed insights to the business and manage customer expectations. Anchoring operations team for meeting defined milestones and month / quarter / annual deadlines Facilitating and coordinating all team requirements incl. governance and reporting Attends meetings within the program or with another department whenever necessary Listen to calls and provide coaching and feedback to associates on a language perspective Should be knowledgeable on the business/process Should have good communication skills and would be interacting with internal stakeholders and extent with the end clients Should have analytical ability and ability to understand the business impact of nos. Should be able to manage multiple teams and multiple location by providing KPI and driving it In depth understanding of Operations SLA nd impact to business Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Qualifications Candidate must possess at least a Bachelors/College degree, any field Excellent Interpersonal skills Excellent English communication and writing skills Excellent facilitation skills Should have an eye for detail Coaching and feedback skills Excellent knowledge of contact center and customer service operations Should possess an eagerness to learn on the job Excellent knowledge of MS Office, especially Excel & PowerPoint Knowledge in Reporting Tools, EWFM, Financial Snapshots etc Additional Skills/ Requirement LEAN/YB/ GB certification preferred Team & multi location handling experience Additional Information Minimum qualification - University (Bachelors) degree Excellent communication skills (verbal and written) Excellent Analytical skills 8years work experience in Managing Team for voice line of work Min of 4 years experience in managing Travel accounts - preferably corporate travel 3-4 years of team handling experience mandatory including handling large team size Prior experience in client management mandatory Advanced MS Office knowledge Excellent communication skills - written and verbal Good analytical skills Experience in managing contracts and PNL Job Location

Key Responsibilities: New business Transition/Knowledge Acquisition , Transfer and Training BAU . Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Qualifications Graduate , Process Training experience Job Location Location - Airoli,Belapur,Hyderabad,Industrial,Mumbai,Thane