1439 Process Training Jobs - Page 34

Job Title: Process Trainer BPO Location: Lucknow, India Industry: Business Process Outsourcing (BPO) Employment Type: Full-Time, On-Site We are seeking a dynamic Process Trainer to join our leading BPO team in Lucknow. The ideal candidate will have a strong background in customer service within the BPO sector and at least one year of documented experience as a Process Trainer. Overall Experience : Minimum 3 years in a BPO environment with a focus on customer service Process Trainer Experience : Minimum 1 year , officially documented/on-paper mandatory Preferred – immediate joining If you're passionate about training and meet the criteria, please contact us immediately on 8657002723

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)

Selected Intern's Day-to-day Responsibilities Include. Assist with recruitment processes by sourcing candidates, conducting interviews, and managing HR data. Prepare detailed job descriptions for open positions. Screen resumes to identify candidates with matching skill sets and qualifications. Source potential recruits from job search websites and proactively reach out to them. Interview prospective sales staff using industry-standard techniques to assess their fit. Onboard new hires, guide them through the hiring and training processes and ensure a smooth transition. Serve as an employee advocate, offering support to both new hires and current employees. Complete all new-hire paperwork for candidates who meet the job expectations. About CompanyWe are an engineering company with leading capabilities in digital transformation, internet-related services and products, data science, development operations, product as a service, technology consulting, and software engineering. Trusted by industry giants, we have a proven track record in providing customized digital solutions across various industry segments.

We are looking for a highly skilled and experienced TRAINER to join our team at Omega Healthcare Management Services Pvt. Ltd., located in [location to be specified]. The ideal candidate will have 1 to 4 years of experience in the field. Roles and Responsibility Develop and deliver high-quality training programs to clients. Conduct workshops and seminars on various topics related to healthcare management services. Create engaging and informative training materials, including presentations and handouts. Evaluate the effectiveness of training programs and recommend improvements. Collaborate with cross-functional teams to align training objectives with business goals. Stay up-to-date with industry trends and developments in healthcare management services. Job Proven experience as a trainer or in a related field, preferably in healthcare management services. Strong knowledge of CRM/IT enabled services/BPO operations and processes. Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups. Ability to design and deliver engaging and interactive training programs. Strong analytical and problem-solving skills, with attention to detail and accuracy. Experience working with adult learners and developing training programs tailored to their needs.

As an International Voice Process Trainer, you will be responsible for designing, developing, and delivering comprehensive training programs for new hires and existing team members in our voice support operations. Your expertise will ensure that our agents are equipped with the necessary skills, product knowledge, and customer handling techniques to deliver outstanding service in a fast-paced, multicultural environment. Key Responsibilities: Develop and update training modules, manuals, and assessment tools tailored to international voice processes. Conduct engaging training sessions for new hires, focusing on call handling, communication skills, product knowledge, and process adherence. Deliver ongoing training and refresher sessions to enhance agent performance and ensure compliance with quality standards. Monitor and evaluate training effectiveness through assessments, call audits, and feedback. Collaborate with team leaders and quality managers to identify skill gaps and implement targeted training interventions. Facilitate role-plays, simulations, and real-time coaching to improve agent confidence and performance. Maintain training records, attendance, and performance metrics for reporting purposes. Stay updated on industry best practices, new processes, and product updates to ensure training content remains relevant and impactful. Foster a positive learning environment that encourages continuous improvement and skill development. Support new process rollouts and change management initiatives through effective training programs Preferred candidate profile Proven experience as a Process Trainer, ( Voice process only )preferably in an international BPO environment. Excellent communication and presentation skills with fluency in English. Strong understanding of call center operations, customer service standards, and quality metrics. Ability to design engaging training content and deliver it effectively to diverse audiences. Knowledge of training tools, LMS platforms, and assessment methodologies. Ability to analyze performance data and identify training needs. Proactive, adaptable, and able to work in a fast-paced environment. Certification in training or coaching (preferred). Immediate joiners will be prioritized. What clients offer: Competitive salary Opportunity to work with a dynamic and multicultural team. Continuous learning and professional development opportunities. Supportive work environment that values innovation and initiative. Chance to make a significant impact on customer satisfaction and team performance. Join our Leading client If you are passionate about training, have a knack for motivating teams, and want to contribute to the success of an international voice process, we would love to hear from you! Please submit your resume along with a cover letter highlighting your relevant experience. Interested candidates can call me prashanth HR from Monday to friday 10.00a.m. to 6p.m. at 9360810536 or apply your resume here.

We are looking for a dynamic Training & Quality Analyst to join our team. The ideal candidate will be responsible for ensuring high service standards through training, quality audits, performance analysis, and feedback sessions.

Barclays Shared Services is looking for Release Train Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Domain- Telecom Location- Pune Exp- 10-15 years Shift- US Canadian Interested candidates pls share CVs at: RP00872073@TechMahindra.com •Create training and development programs / plans for specific LOB •Coach and develop a team of trainers with optimum efficiency •Handle ad-hoc training requests for multiple accounts •Participate in client calls representing TechM •Consolidate, maintain and share training data with internal and external stake holders •Oversee Training Batch audits / observation session and share constructive feedback •Driving Behavioral training sessions as and when required •Own, creation and regular update of training SOPs based on various quality standards •Review Trainers reporting to them regularly and share constructive documented feedback •Driving and participating in projects, performance improvement and cost reduction initiatives • Participate and drive participation of training team in CSR activities •Design knowledge transfer, shadow and primary support for Transition of new LOBs •Design, implement, maintain and improve Knowledge Management process for Telecom accounts •Co-ordinate with support functions such as HR, CS, TIM, Asset to resolve New Hire queries and close the issues highlighted by Project spocs aligned for training. •Ensure that New Hires report on Day 1 and gets aligned with their respective TechM Project spocs aligned for training. •Participate in both external and internal reviews as per the requirement and share insights as per the requirement to support the team leads and Operation manager. •Understand & mitigate any concerns which are causing delay in engagement progressions. Pick up & drive towards the smooth closure of escalated engagements. •Share best practices, feedback, and suggestions for improvement with TechM team.

We seek a Process Trainer with 1.5+ years of experience in training teams in an International BPO. Responsible for conducting training, maintaining quality standards, and equipping new hires with the skills needed to succeed. Location: Bengaluru. Perks and benefits Transport/Cab Facility

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Instructor Analyst Qualifications: Any Graduation Years of Experience: 3 to 5years Language - Ability: English - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Will conduct New Hire training/ Floor Performance enhancement programs for the Project. In addition, the team member will establish and manage relationships for New Hire integration into the Accenture style of working. What are we looking for Extensive soft skills training experience Culture, Voice & Accent, Grammar, Customer ServiceExcellent Communication Skills - orally and in writingInstructional designPresentation SkillsComputer/ MS Office skillsTrend analysis and reportingPeople Management skillsCritical problem solving and issue resolutionTeam supervisionPeople Development Feedback & Coaching Behaviors key to the success of this position areContinuous improvement focus result orientedMotivationTeaming and CollaborationAnalytical thinkingAbility to Plan and PrioritizeConfidence Positive outlookCreative and innovative approachAdaptabilityAbility to exercise sound judgment within established guidelinesRelationship Partnering Roles and Responsibilities: Assess relevant training needs for individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems available. Stay informed as to relevant skill and qualifications levels required by employees for effective performance (Client and Internal requirements), and circulate requirements and relevant information to the organization / Leadership as appropriate. Work with CD Manager to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary. Design training courses and programs necessary to meet training needs.Organize training venues, logistics, transport as required to achieve efficient training attendance and delivery. Plan and deliver training courses personally where necessary to augment that provided externally or internally by others. Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training. Recruit employees (as applicable). Ensure all training activities and materials meet with relevant organizational and statutory policies. Monitor, measure and report on employees training and development plans and achievements within agreed formats and timescales. Develop self, and maintain knowledge in relevant field at all times.Deploy TTTs as required by the organization.Interact with training vendors and attend related training conferences and seminars.Monitor calls and give feedback to teams assigned.Train, assess and implement activities to effect improvement in E-mail writing skills and grammar.Implement language and culture modules training on a recursive basis to agents on floor.Calibrate with existing Coaches / Operations.Aid the Operations team in improving performance on customer service, team motivation and teamwork.Ensure that the current knowledge is updated regularly through huddles, monitoring, etc. Qualification Any Graduation

Roles and Responsibilities Design and deliver training programs for sales teams to enhance their skills in selling, product knowledge, and soft skills. Develop process-oriented training materials to improve team performance and efficiency. Conduct regular coaching sessions with individual team members to address gaps in their skills or knowledge. Collaborate with other departments (e.g., operations) to identify areas where additional training would be beneficial. Analyze the effectiveness of existing training programs and make recommendations for improvement. Desired Candidate Profile 1-5 years of experience in Sales Training, Process Training, or Team Training. Strong understanding of adult learning principles and methodologies. Excellent communication, presentation, and interpersonal skills. Ability to analyze data to measure program effectiveness.

providing the day-to-day functional direction to agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching & developmental feedback & readiness recommendations Required Candidate profile Proven experience in training methodologies & soft skills Process Training-Voice Process International BPO Exp 24*7 shifts 5 days working Suvidha Mahajan suvidham@emsol.co.in 9911254430

We are seeking highly motivated and ambitious individuals to join our team as Management Trainees in Business Development. The role involves intensive training, exposure to various aspects of the organization, and the potential to lead a team based on individual performance. Key Responsibilities: Undergo intensive training and development programs Gain exposure to various aspects of the organization Assist in business development activities Support in brand management, client management, and business promotion Participate in sales and marketing initiatives Collaborate with team members and contribute to team objectives Location- Thane,Navi Mumbai,Mumbai,Dombivli,Panvel,Karjat,mumbai all areas, MUMBAI SUBURBS, kalyan,

Hey Guys Are You looking for a job in MNC BPO ? Please Call / What's App Sourabh @ 9779924404 Must have Excellent English Communication skills & ready to work In Rotational Shifts Work From Office Job Chandigarh / Mohali CTC 15-32 K / Month Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Incentives Career Growth PG available nearby In House Cafeteria & Gym Subsidised Meals

Process Trainer for international Voice Process. ** Salary upto 6 LPA** Required Candidate profile - Min 1 year experience as Process Trainer in International Process. - Excellent communication skills in English. - Graduation (Preferred). Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943.

Role Summary As a Retail Sales Trainer at Specsmakers, you will be responsible for developing, delivering, and evaluating sales training programs aimed at improving the skills and performance of our front-end retail staff. Your goal is to drive store performance by enhancing customer service standards and sales effectiveness. Key Responsibilities Design and deliver induction and refresher training programs for new and existing retail staff. Conduct in-store coaching and on-the-floor training to ensure real-time performance improvement. Develop training content, manuals, and e-learning modules aligned with sales and customer experience goals. Monitor training effectiveness through post-training evaluations, mystery audits, and store performance metrics. Collaborate with Operations and HR teams to identify skill gaps and training needs. Ensure consistent delivery of brand and product knowledge to all store employees. Promote a customer-first attitude and train teams on up selling, cross-selling, and objection handling techniques. Key Requirements Graduate in any discipline; MBA/PG in Retail Management or related field is a plus. 3 - 6 years of experience in retail sales training, preferably in the optical, fashion, or FMCG sectors. Excellent communication, presentation, and facilitation skills. Strong interpersonal and coaching abilities. Willingness to travel extensively for in-store training across regions. Proficiency in MS Office; experience with Learning Management Systems (LMS) is an added advantage.

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Contact Person: Nidhi Rastogi 8630322833 share resume at nidhi.rastogi@igtsolutions.com

Job Description Process Trainer - Insurance Location Mumbai (West Malad) - Malayalam 6 Days Working Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in Malayalam Candidate should be comfortable working from office 6days - Mumbai - Infinity Tower Mindspace, 1-B, Zakeria Rd, behind Lakozy Toyota showroom, Malad, Rajan Pada, Ekta Nagar, Malad West, Mumbai, Maharashtra 400064, IndiaRole & responsibilities.

Role & responsibilities Strong knowledge and exposure of MFI procedures and policies. Ensure that employees are trained in the required skills to complete their work tasks both efficiently and effectively, which will further lead to achieving business objectives. Conduct Orientation & Functional Induction training and certification of candidates during induction period. Schedule periodic training sessions for employees in respective States. Schedule periodic training sessions for employees in respective States. Conduct virtual/physical training for employees in SFO, CRE and RO roles. Monitor training material and Business updates to make amendments to the manual to ensure they are effective and up to date. Ensure that the Field team is updated with the required skills to deal with client interactions on a daily basis. Ensure that the Field team is updated with the required skills for addressing client grievances and concerns. Ensure employee effective learnings through periodic interventions and assessments. Responsible for the upkeep of training centres and guest house Preferred candidate profile Ability to analyze data and to prepare accurate reports in a timely manner. Open to travel in rural interiors, roughly 8-10 days a month. Strong skill of making MIS Reports (MS Excel) and power point presentations Branch Managers and Area Managers from MFI industry are also preferred for this role

Croma Campus is looking for Trainer to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Job Description Process Trainer - Insurance Location Mumbai (West Malad) - Malayalam 6 Days Working Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English Candidate should be comfortable working from office 6days - Gurugram - Plot 119 Policybazaar Corporate Office Sector 44, Gurugram

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Geographic Info. Systems(Car support). Experience1-3 Years.

ROLE PURPOSE & OBJECTIVE Should devise an overall or individualized training and development plan, strategize, oversee its implementation and assess outcomes. Identify training and developmental needs and drive suitable training initiatives, propose solutions and enhance process and project development. Engage with all necessary stake holders and cross functional teams to meet and establish training requirements. Enhance employees skills, performance, productivity and quality of work. Deliver training needs at the Phone banking unit Conducts training classes, which include content about the job, the Company, and different client programs Facilitates new hire training using the provided curriculum to Phone Banking Officers Facilitates continuing trainings to existing Phone Banking Officers for new products and services Identify training and developmental needs and drive suitable training initiatives, propose solutions and enhance process Coordinate and collaborate with all stakeholders to seek inputs of products & Process KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Ensure all trainings are done as defined within timelines Ensure Training SLA and certifications are Met Handle NHT and provide support as required Responsible for New joiners performance Manage New joiners attrition Update and manage training content Conduct call calibrations with External and internal stakeholders Conduct call listening activities Identify training and developmental needs and drive suitable training initiatives Enhance employees’ skills, performance, productivity and quality of work Customer (Both Internal & External) Ensure trainees are handling calls & providing 100% accurate resolution on calls Query and doubt handling Escalation handling Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently Provide guidance on how to escalate complaints / disputes within the organization Internal Process Publish Training calendar and other reports as defined within timelines Ensure adherence to process and audit requirements Coaching and feedback sessions for Trainees and existing staffs Maintain schedule adherence of trainees Manage NHT Attrition Innovation & Learning Identify training gaps and ensure team members are up to date with products and procedure Coordinating with business teams to get the latest feedback and updates Ensure adherence to training man-days/ mandatory training programs for self and self Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Job Description Communication Trainer Roles Locations: Bangalore, Roles Available: Communication Trainer Senior Process Trainer Key Requirements: Experience: 2+ years (1+ year as a Trainer) Industry: International / Domestic Voice / Chat / Email Process Skills: Excellent communication skills, voice & accent training, process training Work Schedule: 24/7 shifts Joining: Immediate to 30 days notice period Additional Benefits: One-way cab facility (for applicable locations)