558 Process Training Jobs - Page 22

We are looking for a passionate and knowledgeable Tally Trainer to join our team. The ideal candidate will be responsible for delivering high-quality training sessions on TallyPrime, focusing on accounting, GST, inventory, payroll, and other business modules. You will train students, professionals, or business users, depending on the organization's audience. (Contact: 8224099931) Roles And Responsibilities Conduct classroom, online, and/or one-on-one training sessions on TallyPrime and related topics. Develop and update training materials, manuals, and course content. Evaluate learner progress and provide feedback for improvement. Support learners in troubleshooting practical problems and real-time case studies. Stay updated with the latest features and updates in Tally software. Collaborate with internal teams to plan and schedule training programs. Maintain training records and generate reports for management.

* Total 6 yrs exp from BPO out of this 2 yr exp as BPO Assistant Manager Training on the paper *Prepare Annual Training Budget& plans *NHT, OJT, Refresher training *Call/ WhatsApp cv Neha 8287267407 Amit 8178259405 Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR and Bangalore..Apply those who can relocate in Kolkata Perks and benefits Fix Salary + lucrative Incentives

Hiring for the Manager/ Sr. Manager Training role in Travel Process!! Company - iEnergizer Noida Sec 60 GDS EXPERIENCE IS A MUST Contact Person: HR Sharandeep Kaur - 9266364422 Job Description:- The position of Manager / Sr. Manager Training involves overseeing and managing the training and development programs within an organization. This includes designing, implementing, and evaluating training initiatives to enhance employee skills and performance, as well as aligning training strategies with business goals. The Assistant Manager is responsible for leading a team, collaborating with various departments, and ensuring effective learning experiences to support employee growth and organizational success. Preferred candidate profile * Any Graduate with 1 year Manager / 3+ years as AM Training on paper can apply. * Should have Excellent communication skills. * Should be from BPO background (Travel Process). * Comfortable to work in rotational shifts. GDS MANDATORY Perks and benefits * Competitive Salary and Benefits package. * Opportunity for professional growth. * Collaborative and dynamic work environment. Immediate joiners Preferred. References are highly appreciated!!!

Drive operations and service of all areas of business. Participate in the recruiting process. Manage marketing campaigns. Effective communication skills & analytical skills. Call at +91 8007867303 [ Piyush ] email your resume at jobscruze@gmail.com

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)

The Soft Skills Trainer is responsible for designing, delivering, and enhancing soft skills training programs that empower employees to improve their interpersonal and communication abilities. This role involves developing engaging training materials, facilitating interactive workshops, and assessing participants progress. The Soft Skills Trainer works closely with management and team leads to ensure training programs align with the companys values and help build a positive and collaborative work environment. Key Responsibilities: Design and conduct soft skills training sessions, workshops, and seminars. Collaborate with managers and team leads to identify specific soft skills training needs within departments. Create, update, and maintain training materials, such as manuals, handouts, presentations, and case studies. Use interactive training techniques, including role-playing, group discussions, and other engaging methods. Assess and track participants' progress through evaluations, surveys, and performance feedback. Provide individual coaching to employees on improving their communication and interpersonal skills. Collect and analyze feedback on training sessions to identify areas for improvement and enhance training quality. Act as a resource for employees seeking guidance on developing soft skills for professional growth. Required Skills: Exceptional communication and presentation skills, with a confident and engaging presence. Strong critical thinking and problem-solving skills. Proficiency in Microsoft Office and training software/tools. Adaptable, with a genuine interest in helping others develop their interpersonal abilities. Ability to foster a positive learning environment and build trust with participants. Self-motivated and organized, capable of working both independently and collaboratively. Eligibility Criteria: Any degree with a minimum of 65% in all academics (HSC mandatory). Bachelor’s / master’s degree in human resources, psychology, education, or a related field may fit best. Graduates between 2021 and 2024. Experience in training, coaching, or teaching roles focused on soft skills or related areas is a plus. Freshers are welcome to apply. No gaps of any kind. Experience: 0 to 2 years. Working Conditions: This position typically operates in an office environment. Full-time position, typically Monday to Friday. Flexibility to work outside regular business hours when necessary. Interested and Eligible candidates can share your resume to recruitment.chn@syncfusion.com on or before May 31st, 2025. Note: - Those who attended the interview already are not eligible for this interview.

Technical Trainer Summary Apply Now Hyderabad Full-Time 3-5 years Responsibilities Develop and deliver technical training programs for employees. Create training materials, guides, and resources. Conduct hands-on workshops and virtual training sessions. Assess employee progress and provide feedback. Stay updated on industry trends and update training programs accordingly. Qualifications Develop and deliver technical training programs for employees. Create training materials, guides, and resources. Conduct hands-on workshops and virtual training sessions. Assess employee progress and provide feedback. Stay updated on industry trends and update training programs accordingly. Skills Strong communication and presentation skills. Expertise in the relevant technology domain (e.g., programming, cloud, etc.). Experience in instructional design and e-learning platforms. Ability to simplify complex technical concepts. Excellent organizational and planning skills.

Hello Job Seekers!! Greetings From ShiningStars ITPL Inviting applications for Sales Trainer for Mumbai (Marol), Hyderabad (Begumpet) and Coimbatore location to train tele sales agents on insurance products, sales techniques, and compliance. Responsibilities include delivering training, coaching, and developing materials to boost sales performance. Requires sales experience, strong communication skills, and a passion for training in a fast-paced environment. NOTE: IMMEDIATE JOINERS PREFERRED OR MAXIMUM 15-20 DAYS NOTICE PERIOD CAN CONSIDER. Qualification: Any Graduate Language: Proficiency in English and Hindi is essential. Knowledge of native language would be an added advantage. Age Limit: Up to 34. CTC: Up to 12 LPA ( SUBJECT TO EXPERIENCE ON PAPER, LAST DRAWN CTC AND PERFORMANCE DURING INTERVIEW ) Requirements: Proven experience of 2 - 3 years is mandatory as a Sales Trainer preferably within the insurance industry or in a BPO or call center environment. Thorough knowledge of tele sales techniques, including cold calling, lead qualification, overcoming objections, and closing sales over the phone. Strong presentation and facilitation skills to conduct effective training sessions. Ability to coach and mentor individuals to improve their performance and achieve their goals. Experience in designing and developing engaging and effective training materials. Strong interpersonal and relationship-building skills to work effectively with trainees and stakeholders. Ability to identify training gaps and develop solutions to address them. Flexibility to adapt training methods to different learning styles and evolving business needs. Responsibilities: Conducting engaging training sessions on insurance products, sales techniques, communication skills, objection handling, and compliance for tele sales agents. This can include new hire training, refresher courses, and specialized training for new products or campaigns. Designing and updating training materials, including presentations, scripts, manuals, and e-learning modules, to ensure they are accurate, effective, and aligned with company policies and industry regulations. Providing individual and team coaching to tele sales agents to improve their sales performance, product knowledge, and adherence to quality standards. This includes conducting call monitoring and feedback sessions. Identifying training needs by observing agent performance, analyzing sales data, and collaborating with sales managers and other stakeholders. Assessing the effectiveness of training programs through evaluations, performance metrics, and feedback, and providing reports on training outcomes and areas for improvement. Working closely with HR, sales management, and quality assurance teams to ensure training aligns with overall business objectives and quality standards. Keeping abreast of changes in insurance products, industry regulations, and tele sales best practices to ensure training content remains current and relevant. Utilizing learning management systems (LMS) and other technologies to deliver and track training. Creating a positive and engaging learning environment to motivate trainees and foster a culture of continuous improvement. Feel free to connect over call or share your resume on WhatsApp @ 9569433682 (Indrajeet) to get your interview aligned. Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change. For more job updates or any job-related query, you can join my WhatsApp group as well, link given: https://rb.gy/elrvxh #jobs #employment #vacancy #hiring #jobalert #mumbai #hyderabad #telangana #coimbatore #experience #bpo #corporate #companyjobs #naukri #sales #trainer #lateral #noncsa #operations

Description: We are seeking a highly motivated and experienced Team Lead with a strong BPO/IT International background to join our team. The ideal candidate will possess a minimum of 5 years of overall experience within the BPO or IT sector, along with at least 3 years of proven experience in effectively managing and leading teams. Requirements: Any Graduate or equivalent; Masters degree a plus. At least 2 years of leadership and management experience, with a proven track record of success Very strong expertise in Excel, powerpoint, Sheets/Docs Experience in process training design and delivery Experience and interest in curriculum development and management Excellent written and verbal communication skills, including public speaking Attention to detail a must. Quick learner with proven ability to lead and develop a team. Creative problem-solving and analysis skill. Desired experience in planning, strategising and managing a project independantly. Experience in Client communication would be an added advantage Candidate should be ready to completely Work from Office and should be open to work in Shifts Job Responsibilities: Assist Sr leads / AM's to carry out their day to day functioning Lead a team of specialists working on data entry initiatives Build team structure, recognize leadership potential, and develop enhanced skill sets within the team. Deliver new transit data in a timely manner to the highest possible quality standard Design and optimize existing processes, to ensure we optimize for efficiency and quality of output, and provide ongoing feedback on tools Provide regular reports on growth and performance of the department, and develop metrics to measure this growth. Training curriculum development and delivery for the teams within the Gurgaon office. Coordinate effectively with other Team Leads across Content Sourcing team Manage projects as needed. Assist in the evaluation of candidates What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

Trainer / Subject Matter Expert (SME) TechBar New Hire Training (macOS & Windows Support) Location: Hyderabad (work from office) Job Description : Trainer/SME TechBar New Hire Training (macOS & Windows Support, Global Locations) Role Overview The Trainer/SME will be responsible for designing, delivering, and continuously improving onboarding and technical training programs for all new hires supporting TechBar operations across global locations. This role demands deep expertise in both macOS and Windows support, strong instructional skills, and the ability to adapt content for diverse audiences. The Trainer/SME will ensure that new team members are fully equipped to provide first-class technical support in a fast-paced, multinational environment. Required Skills & Qualifications - Extensive hands-on experience supporting and troubleshooting both macOS and Windows operating systems in enterprise environments. - Proficiency with endpoint management platforms (e.g., JAMF, Intune, SCCM), Active Directory, and MDM solutions for both macOS and Windows. - Strong knowledge of networking fundamentals, security best practices, and compliance management. - Excellent communication, presentation, and interpersonal skills; ability to explain complex concepts to both technical and non-technical learners Adaptable and culturally competent, with experience working in multinational teams --- Key Responsibilities - Design and develop comprehensive training curricula and materials for macOS and Windows support, tailored to TechBar service requirements and global standards. - Facilitate engaging, interactive training sessions (virtual and in-person) for new hires, covering technical troubleshooting, customer service, and internal tools/processes. - Assess training needs through surveys, feedback, and performance metrics to ensure content remains current and effective. - Provide hands-on demonstrations, practical labs, and real-world scenarios to reinforce learning. - Evaluate trainee progress through assessments, quizzes, and practical exercises; provide constructive feedback and coaching. - Maintain up-to-date knowledge of operating system updates, endpoint management tools (e.g., JAMF, Intune), and security best practices for both macOS and Windows environments. - Collaborate with global TechBar leads/managers to align training with business objectives and regional requirements. - Act as a technical SME for escalated issues during training and support knowledge transfer to new hires. - Continuously update training documentation and resources to reflect new processes, policies, and procedures. - Foster an inclusive, supportive learning environment that accommodates diverse backgrounds and learning styles. Good to have : Demonstrated experience designing and delivering technical training programs to diverse, global audiences. Strong organizational and project management abilities; able to manage multiple training schedules across time zones. Certifications such as Comptia A+ , Apple Certified Support Professional (ACSP), Microsoft Certified: Modern Desktop Administrator Associate, or similar.

Role & responsibilities Design, develop, and deliver training programs for new hires and existing representatives, focusing on product knowledge, customer service skills, and call-handling techniques Create and maintain training materials, including manuals, guides, and presentation materials Conduct needs assessments to identify training gaps and develop targeted training programs to address them Deliver training sessions, workshops, and coaching sessions to small and large groups of representatives Evaluate the effectiveness of training programs and make recommendations for improvement Collaborate with call center management to develop and implement training strategies that align with business objectives Provide feedback and coaching to representatives to improve performance and address skill gaps Stay up-to-date with industry trends, best practices Preferred candidate profile At least 1 year of experience in a call center environment, with a proven track record of delivering training programs Excellent training, facilitation, and presentation skills Ability to design and develop engaging training materials and programs Notice Period: Candidates who are available to start soon will be considered favorably

Role & responsibilities We are seeking a dynamic and passionate Process Trainer to join our Integrated Resource Training Unit at the National Head Office, Hyderabad. The role involves delivering structured weekly training sessions across key operational functions. The trainer will facilitate sessions on process workflows, proprietary business applications, and behavioural skills such as communication, empathy, accountability, and collaboration. Responsibilities include managing training logistics, conducting assessments, maintaining records, and reporting feedback and learning outcomes. The ideal candidate should have strong facilitation skills, a learning mindset, and the ability to simplify complex processes. Experience in behavioural training, content development, and adult learning principles is desirable. Proficiency in English and Hindi is essential. Must be willing to travel.

Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and evaluation. Conduct Training Needs Identification (TNI) and analysis to identify gaps in employee skills and knowledge. Develop and deliver process training, soft skills training, sales training, classroom training, OJT, TTT, and other types of trainings as required. Coordinate with subject matter experts to design and develop high-quality training materials. Monitor trainee progress, provide feedback, and track performance improvements. Desired Candidate Profile 3-7 years of experience in Training & Development or related field. Strong understanding of Training Management principles and practices. Ability to analyze data to inform decision-making on training needs and effectiveness. Excellent communication skills for effective coordination with stakeholders.

Greetings From Scorelabs ! Following the predefined session plan while delivering training to the identified youth Develop skills and knowledge on the identified subjects based on the curriculum that is designed Prepare learners to face interviews Required Candidate profile Should Have Minimum 1 year Of Exp Required Should Have Exp In Process Trainers , Ielts Trainers , Communication Trainers , Spoken English Trainers , Soft Skills Training Hr Ramana : 9550760771

Roles and Responsibilities Design and deliver soft skills training programs for BPO clients, focusing on communication, interpersonal, and behavioral skills. Conduct needs analysis to identify training gaps and develop customized solutions to address them. Develop process training materials and conduct OJT sessions to ensure effective knowledge transfer. Provide coaching and feedback to trainees to improve their performance and achieve desired outcomes. Collaborate with subject matter experts (SMEs) to design and deliver specialized trainings such as Voice & Accent, Customer Service, Call Center, Behavioral, Process, Soft Skills, Communication, Interpersonal, Leadership etc. Desired Candidate Profile 2-7 years of experience in BPO TRAINER role or similar industry. Strong understanding of soft skills concepts including communication, interpersonal, leadership, teamwork etc. . Excellent presentation skills with ability to engage audiences effectively. Ability to analyze business requirements through Training Needs Analysis (TNA). Proficiency in developing learning materials using various formats like PPTs, Handouts, Videos etc. INTERESTED CANDIDATES REACH ME ON THIS MAIL ID : rozy.rozy1@teleperformancedibs.com

Greetings! We are Hiring Trainers! Train new hires and existing ones to enhance communication skills, soft skills, phone etiquette, customer service Conduct Training need identification & analysis to program the modules as per the process needs Required Candidate profile Excellent communications & presentation skills (oral and written), as well as the ability to motivate, teach and inspire Customer Service Attitude Developing the Content Call Ramana - 9550760771

Role & responsibilities • Planning NHT batches and conduct trainings and certifications while adhering to the stipulated timeliness Reinventing training modules by infusing humor/ making them interesting and corporate lessons thus making them more interesting and interactive. * Facilitate the learning process of the trainees by delivering the course curriculum and training them so as to help them acquire necessary skills for the process. Sample call quality check to be done to determine training needs on Soft skill/process basis the insights. Training needs analysis to be determined by inputs from Quality Officer and the Team Leaders Regular Coaching as per training needs. Performance evaluation of trainees. * Review processes and share feedback with the Quality head for improvements to enhance overall customer experience.

Roles and Responsibilities Design and deliver training programs for sales teams on product knowledge, soft skills, and process improvement. Conduct needs analysis to identify training gaps and develop customized solutions. Develop and maintain relationships with clients to understand their requirements and preferences. Collaborate with subject matter experts to create engaging learning materials. Monitor trainee progress and provide feedback to improve performance. Contact - Neelam HR - 9594690866

Job Title: Telesales Trainer / Training Manager Role Overview: As a Telesales Trainer, you will play a crucial role in ensuring the success and effectiveness of our telesales representatives by providing comprehensive training and development programs. You will be responsible for designing and delivering training sessions, assessing training needs, and continuously improving our training materials and methodologies to enhance the performance of our team. Responsibilities: l Develop and implement comprehensive training programs for new and existing telesales representatives, covering product knowledge, sales techniques, objection handling, and customer service skills. l Conduct training sessions through various formats, including classroom training, virtual sessions, and one on one coaching, ensuring all learning objectives are met. l Assess the training needs of individual team members through performance evaluations, observations, and feedback, and tailor training plans accordingly. l Collaborate with sales managers and team leaders to identify areas for improvement and develop targeted training initiatives to address skill gaps and enhance performance. l Create and update training materials, including presentations, manuals, and elearning modules, to ensure they reflect the latest product information, sales strategies, and best practices. l Provide ongoing support and coaching to telesales representatives, offering guidance, feedback, and encouragement to help them achieve their goals and overcome challenges. l Monitor the effectiveness of training programs through performance metrics, feedback surveys, and observation, and make recommendations for continuous improvement. l Stay informed about industry trends, competitor activities, and best practices in telesales training, and incorporate relevant insights into our training programs. Requirements: l Proven experience in telesales training or a similar role, preferably in a fast-paced sales environment. l Strong knowledge of telesales techniques, sales processes, and customer service principles. l Excellent presentation and communication skills, with the ability to engage and motivate learners of diverse backgrounds and skill levels. l Demonstrated ability to design, deliver, and evaluate training programs using a variety of instructional techniques and technologies. l Effective coaching and mentoring skills, with the ability to provide constructive feedback and support to individuals and teams. l Proficiency in Microsoft Office Suite and experience with training software and elearning platforms. l High level of organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively. l Bachelor's degree in Business Administration, Education, or a related field preferred.

Required Experience 2 - 5 Years Skills Faciliation, coaching, data management + 4 more View full description img {max-height240px;} attached Sign in to apply Share this job

Should have experience of 14+ years in L&D Domain Excellent Communication Skills Should be skilled in working with inbound, outbound & blended (voice & email) environment Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching,training , professional development and corrective action plans Managing Customer Service Training Monitor Review Trainer s Performance on monthly basis. Ensuring timely delivery of training batches on floor. Formulating Training procedures, policies and processes. Planning and coordinating necessary training on various tools, compliance, policies and procedures to the team members. Maintain daily training dashboards calendar every month planning of training rooms accordingly. Working closely with the Ops and quality team to use data from floor in training sessions for enhancement of productivity. Mapping Trainers KPI s to ensure good Training output Capturing, Measuring and Analysing CSAT and Related Scores to enhance customer experience. Criteria Should be having BPO experience Should be having experience of Managerial level Should know the KRA of Manager Training Manager Training experience is Mandate Qualification - Graduate in any stream

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

1. Handle 2nd level escalations and discuss, solve and support team with ongoing operations 2. Managing a team of Processors in customer driven environment 3. Ensure adherence to KPI and SLAs in delivery by performing sampling audit of the team on consistent basis covering every team member every week 4. Ensure attritions targets are not breached 5. Manage operations through end to end planning, metrics review and root cause analysis 6. Review overall staff performance and recommend About The Role Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ? Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ? Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ? Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ? Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team 1. Handle 2nd level escalations and discuss, solve and support team with ongoing operations 2. Managing a team of Processors in customer driven environment 3. Ensure adherence to KPI and SLAs in delivery by performing sampling audit of the team on consistent basis covering every team member every week 4. Ensure attritions targets are not breached 5. Manage operations through end to end planning, metrics review and root cause analysis 6. Review overall staff performance and recommend

Role & responsibilities Conducting product and process training at all levels- telecallers /team leader/ Managers. Conducting quality and training sessions whenever required. Managing a team of Quality officers. Conducting DRA new and refresher Trainings i.e Debt recovery agent training and sending caller for certification to IIBF. Ensuring that the feedback and report on quality are shared with Team Leaders on a regular basis to understand the gap. Conducting quality and training sessions whenever required. Ensuring that the Training module get update on timely basis. Conducting motivational training for the Team to enhance performance. Maintaining various reports like Quality scores for CSRs and process, Parameter defect report. Weekly and monthly scores Preferred candidate profile Graduate 3-4yrs of relevant experience Leadership skills, excellent interpersonal skills are essential. Looking specifically from collections background trainer Responsible for managing quality parameters and trainings. Conduct refresher and retraining programs. Maintaining MIS. HR Contact No:9789025608

Long Description Conduct IP searches using various databases, e.g. SciFinder, Thomson, USPTO, Espacenet etc. • Update the IP searches at regular intervals • Prepare IP landscape and note for R&D • Conduct weekly IP updates for granted and published IP • Conduct IP due diligence for in-licensing /out-licensing dossiers in various geographies Conduct patentability analysis • Draft patent applications • Communicate with counsel for IP filings • Prepare response to office actions Correspondence with regulatory wrt patent certifications, label changes, patent amendments etc • Review DDR (Drug Development Report) and PDR (Product Development Report) before DMF and ANDA filing • Conduct prior art search for assisting IP challenges • Collect discovery documents in patent litigation Legal CI • OB changes, citizen/suitability petitions • Medical CI for identifying follow-ons • Provide IP information for product identification Competencies Innovation & Creativity Result Orientation Collaboration Customer Centricity Developing Talent Process Excellence Stakeholder Management Strategic Agility Education Masters in Pharmaceutical Chemistry Work Experience 1-4 Years