1438 Process Training Jobs - Page 21

Greetings, Great opportunity to be a part of Ienergizer as a process trainer . Requirements :- Overall, 3 years Experience in Call Centre /other industries with 1 Years Experience as Trainer. Graduation is must. BPO experience. Customer Service experience. Roles & Responsibilities :- Advanced Communication Skills: Ability to train agents on handling sensitive and complex issues, including de-escalation techniques. Emotional Intelligence: Training agents to recognize and manage their emotions and those of customers. Crisis Management Training: Educating agents on managing critical situations calmly and effectively. Scenario-Based Training: Using real-world scenarios and role-playing to prepare agents for high-stress interactions. Presentation Skills: Engaging and effective delivery of training materials. Knowledge of Training Methods: Understanding of adult learning principles and various training techniques. Patience and Empathy: Ability to support and guide learners at different levels. Analytical Skills: Assessing training effectiveness and identifying areas for improvement. For more information contact the below mentioned. Vinay - 9910155221 pradeep.gaur3@ienergizer.com Salary Upto 4 LPA Warm Regards, Talent Acquisition Team Ienergizer

Location: Mumbai CTC: 7 LPA Openings: 15 We are looking for experienced Process Trainers for our International BPO Voice Process . Requirements: Minimum 1 year of experience as a Process Trainer in an international BPO (voice) process. Excellent communication skills . Graduates preferred; Undergraduates can apply if they meet experience and communication criteria. Key Responsibilities: Conduct new hire and refresher training. Create/update training content. Provide coaching, feedback, and floor support. Best regards, Manish Chauhan HR Executive| Career Guideline Mumbai 9136520859 manish@careerguideline.co.in

Looking for Someone who has good Coffee Knowledge/ Background Purpose of the Role: The Assistant Manager - Training & Development (T&D) designs and implements comprehensive training programs to develop employee skills and ensure consistency in service excellence. This role focuses on enhancing team capabilities, maintaining high-quality operational standards, and promoting talent retention to drive business growth. Key Responsibilities and Accountabilities: 1) Training Design and Delivery: Design and implement training programs including onboarding, technical skills, customer service, and leadership development. Conduct hands-on training sessions for F&B operations, including coffee preparation techniques, product knowledge, and equipment handling. Deliver soft skills and professional development programs to enhance team collaboration and customer service excellence. 2) Training Needs Analysis: Identify training requirements through assessments, audits, feedback, and collaboration with employees and managers. Develop learning frameworks to address skill gaps and improve operational effectiveness across all levels. 3) Evaluation and Reporting: Monitor the impact of training programs through assessments, feedback, and performance metrics. Prepare regular reports on training effectiveness, ROI, and skill development progress. 4) Regional and Cafe-Specific Initiatives: Collaborate with regional and caf teams to implement tailored training programs that align with specific operational needs. Facilitate skill development initiatives at caf levels to improve service quality and compliance with hygiene and safety standards. 5) Budget and Resource Management: Ensure training programs operate within budgetary constraints while maximizing resource efficiency. Optimize vendor relationships for sourcing high-quality training materials and tools, if any. 6) Quality Control and Continuous Improvement: Set and maintain quality standards for F&B preparation, customer service, and learning effectiveness. Stay informed about industry trends, best practices, and emerging technologies to enhance training programs. 7) Scheduling and Coordination: Develop and maintain a comprehensive training calendar to ensure timely and consistent delivery of programs. Coordinate with HR, regional teams, and store managers to minimize disruption during training sessions. Performance Measures and Indicators: Training Program Effectiveness and ROI Skill Development Metrics (F&B and L&D) Adherence to Training Calendar Customer Satisfaction Scores Certification Rates for Technical and Leadership Programs Compliance with Quality, Safety, and Allergen Standards Budget Optimization and Cost-Effectiveness Employee Retention and Development Educational Qualifications: Bachelors degree in Hospitality Management, Business Administration, Education, or a related field. Additional certifications in Training & Development, Instructional Design, or F&B-related fields are preferred. Experience: 4-7 years of combined experience in Learning & Development and F&B operations, with a proven track record of designing and delivering successful training programs. Experience in coffee brand chains is an advantage. Functional Skills Required: Proficiency in adult learning principles, instructional design, and training methodologies. Strong organizational and project management skills. Effective communication, interpersonal, and stakeholder engagement abilities. Analytical skills for evaluating training impact and identifying improvement areas. Customer service orientation to ensure alignment with business goals. Technical Skills Required: Proficiency with Learning Management Systems (LMS) and e-learning tools. Knowledge of F&B operations, including coffee preparation techniques and safety standards. Data analysis and reporting proficiency using tools like Excel or Power BI. Familiarity with communication and collaboration platforms like Microsoft Teams, and Google Meet.

Job Requirements: Directs the planning, design, and implementation of training programs, new employee onboarding, continuing education, policies and procedures in partnership • Administration of employee training, including evaluating training needs, evaluating and revising current course materials, and analyzing course feedback • Manage the development of the team with individual coaching weekly, including mentoring, coaching, review/looking forward to planning, personal/professional development, and removing obstacles • Administration of managerial tasks, including payroll approval, dashboards, and program reporting • Other duties and projects as assigned Qualifications: High school diploma or GED required • Bachelors or associates degree preferred • 5-8 years Training Facilitation • 1-2 years call center experience • 1-2 years supervisory/management experience • Proficient in Mac OS, MS Office and/or Apple supported applications, as well as the use of company-specific systems and /programs • Understanding and experience with Adult Learning • Project planning/Program Management • Proficient with G-Suite applications • Facilitation and training experience • Technical writing • Public Speaking • Instructional Design

Greetings! We are Hiring Trainers! Train new hires and existing ones to enhance communication skills, soft skills, phone etiquette, customer service Conduct Training need identification & analysis to program the modules as per the process needs Required Candidate profile Excellent communications & presentation skills (oral and written), as well as the ability to motivate, teach and inspire Customer Service Attitude Developing the Content Call Ramana - 9550760771

AcuittyTech is hiring a Process Trainer with experience in e-commerce industry. The ideal candidate will deliver engaging training programs for new hires and existing teams, ensuring strong process understanding and compliance. Location: Gurgaon, Haryana Experience: Min. 2 Year Employment Type: Full-Time, Work from Office Work Days: 5 Days | Rotational Shifts | 2 Week-Offs Responsibilities: Deliver process training (voice/non-voice/blended). Conduct onboarding & refresher training . Evaluate trainee performance and provide feedback. Update training content as per process changes. Collaborate with Ops & QA for skill gap analysis. Maintain training records & reports . Requirements: Min. 2 years as Process Trainer in BPO (e-commerce preferred). Strong communication & facilitation skills. Proficient in MS Office, Zoom, Teams , etc. Experience in training delivery, coaching, and SOP adherence . Certification in training/design is a plus.

Role & responsibilities: Driving AI/ML literacy across the organization. Developing and delivering training programs for business users and technical teams. Creating documentation and knowledge resources. Providing support for AI/ML adoption. Managing internal communication and showcasing COE successes. Skills: Excellent communication and presentation skills, training development experience, understanding of AI/ML concepts, change management skills.

Greetings From Scorelabs ! Following the predefined session plan while delivering training to the identified youth Develop skills and knowledge on the identified subjects based on the curriculum that is designed Prepare learners to face interviews Required Candidate profile Minimum Graduation Minimum 6 Months of Exp Required Should Have Exp In Process Trainers , Ielts Trainers , Communication Trainers , Spoken English, Soft Skills Training Hr Ramana : 9550760771

Job description : Participant Coordination: Prepare and finalize participant lists for each training program, ensuring accuracy and completeness. Trainer Liaison: Share the finalized participant lists with the appropriate cluster trainers to facilitate effective training sessions. Induction Training: Conduct induction training for new CSOs at the regional level according to directives from the Zonal Manager. Action Planning: Develop and submit monthly action plans to both the Zonal Manager and Head Office (HO) team to track and align training activities. Training Needs Assessment: Identify and address the training needs of new hires at the regional level, and communicate these requirements to the HO team. Program Coordination: Coordinate training programs across different departments, and report progress and outcomes to relevant reporting authorities. Documentation: Maintain detailed records of training activities, including feedback and reviews, to ensure comprehensive documentation.. Required Candidate profile Location: Kolkata(West Bengal) Language Proficiency: Fluent in Bengali & English. Industry Experience: 2-7 years of experience as a Trainer within the NBFC (microfinance sector). Training Needs Analysis: Skilled in identifying and tracking departmental training needs to tailor training programs effectively. Management Skills: Experience in management disciplines and resource management, with a solid understanding of customer service, budget control, and risk assessment. Assessment Capabilities: Responsible for conducting and evaluating post-training assessments to gauge effectiveness. Sector Experience: Prior experience in Training in the NBFC & Micro finance industry is required. Communication Skills: Strong communication skills with the ability to clearly present ideas and information. Technical Proficiency: Proficient in Microsoft Excel, PowerPoint and capable of handling multiple projects efficiently. Please share your profile on nandini.singh@satincreditcare.com

Econ Climate Fund is looking for Analyst Trainee to join our dynamic team and embark on a rewarding career journeyAssisting experienced employees with their daily tasks and responsibilities.Observing and gaining hands-on experience in various aspects of the job.Receiving feedback and guidance from supervisors and mentors.Completing assigned projects and tasks under the supervision of experienced employees.Collaborating with team members and contributing to team projects.Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow.

Job Title: Process Trainer International Voice Experience: 1 to 7 Years Location: Gurgaon Work Type: Work From Office (WFO) Shift : Night Working Days: 5 Days Job Summary: We are seeking a dynamic and experienced Process Trainer to join our international back-office operations team. The ideal candidate will be responsible for delivering effective process training, upskilling new hires, and supporting continuous learning initiatives to ensure operational excellence. Key Responsibilities: Deliver comprehensive process training programs to new hires and existing team members. Design, update, and enhance training modules in alignment with business processes. Conduct pre- and post-training assessments to measure learning effectiveness. Collaborate with operations and quality teams to identify training needs. Monitor trainee performance and provide coaching to improve proficiency. Maintain detailed training records, feedback, and progress reports. Ensure compliance with organizational and client-specific guidelines during training. Facilitate refresher sessions based on performance trends and quality insights. Required Skills & Qualifications: 1 to 7 years of experience in process training, preferably in international back-office/BPO operations. Strong understanding of workflow and process documentation. Excellent verbal and written communication skills in English. Proficient in MS Office (Word, Excel, PowerPoint). Strong presentation, facilitation, and coaching skills. Ability to work during night shifts and handle WFO responsibilities. High adaptability and a proactive approach to training improvements.

Job description : Participant Coordination: Prepare and finalize participant lists for each training program, ensuring accuracy and completeness. Trainer Liaison: Share the finalized participant lists with the appropriate cluster trainers to facilitate effective training sessions. Induction Training: Conduct induction training for new CSOs at the regional level according to directives from the Zonal Manager. Action Planning: Develop and submit monthly action plans to both the Zonal Manager and Head Office (HO) team to track and align training activities. Training Needs Assessment: Identify and address the training needs of new hires at the regional level, and communicate these requirements to the HO team. Program Coordination: Coordinate training programs across different departments, and report progress and outcomes to relevant reporting authorities. Documentation: Maintain detailed records of training activities, including feedback and reviews, to ensure comprehensive documentation.. Required Candidate profile Location: Moradabad(UP) Language Proficiency: Fluent in English. Industry Experience: 2-7 years of experience as a Trainer within the NBFC (microfinance sector). Training Needs Analysis: Skilled in identifying and tracking departmental training needs to tailor training programs effectively. Management Skills: Experience in management disciplines and resource management, with a solid understanding of customer service, budget control, and risk assessment. Assessment Capabilities: Responsible for conducting and evaluating post-training assessments to gauge effectiveness. Sector Experience: Prior experience in Training in the NBFC & Micro finance industry is required. Communication Skills: Strong communication skills with the ability to clearly present ideas and information. Technical Proficiency: Proficient in Microsoft Excel, PowerPoint and capable of handling multiple projects efficiently. Please share your profile on nandini.singh@satincreditcare.com

Job Title: Process Trainer Location: Gurgaon Shift: Rotational Shifts Week Offs: Rotational Experience Required: 2-5 years (in International Voice BPO) Educational Qualification: Graduation Mandatory Job Summary: We are looking for a dynamic and experienced Trainer to deliver high-impact training sessions for our international BPO sales team. The ideal candidate will have a proven track record in training for outbound/inbound international sales campaigns and will be responsible for enhancing the performance and productivity of our front-line sales executives. Key Responsibilities: Conduct sales and product training for new hires and tenured agents. Develop training modules, SOPs, and assessments tailored for international BPO sales. Monitor and evaluate training effectiveness through feedback and performance metrics. Identify training gaps through TNI (Training Needs Identification) and propose customized interventions. Coordinate with Operations and Quality teams to align training goals with business objectives. Provide floor support and refreshers as needed. Maintain training reports, feedback forms, and training logs. Requirements: Graduation is mandatory. Minimum 2 years of experience as a Sales Trainer in an international BPO environment. Excellent communication, presentation, and facilitation skills. Strong knowledge of sales techniques, objection handling, and customer engagement strategies. Flexible to work in rotational shifts and week offs . Proficiency in MS Office (Excel, PowerPoint, Word).

Job Description Key Responsibilities: Conduct NHT Training- Online & Offline mode Ensuring 100% through put of all NHT Batches Schedule & Conducting Refreshers, Sharpeners for existing employees OJT Handling Maintaining & Managing Training data Maintain class attendance & performance records of agents in training Key Skills: Good communication skills in both verbal & written Ability to understand new business process Presentable, possess good presentation skills and able to deliver any content with ease Coaching & feedback skills required Ability to motivate others to improve their skills Ability to multi-task as and when required Fair knowledge of content creation for product & process trainings Hands on with basic excel to compile training data Ability to work independently Eligibility Any Graduate + relevant experience

Process- Trainer- International Voice only Medical billing Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- Rotational (24*7)

So what does a Site Senior Learning Experience Manager really do? Think of yourself as someone responsible for the day-to-day training programs and initiatives across all sites, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because its time to imagine what its like being a Senior Learning Experience Manager. Imagine yourself going to work with one thing on your mind: that you will select, train, and provide work guidance for Training Managers and Supervisors. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will handle the Product Training branch of the Learning and Development Team. The Leader will represent Learning Experience for the Site in all site initiatives As a Site Senior Learning Experience Manager, you manage the initiation, development, and implementation of the TaskUs training department's site wide initiatives and drive campaign specific training department's site wide initiatives and drive campaign specific training programs for Team Leaders and Teammates. You will be the "Training Master" that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will pioneer all campaign specific training needs and programs in the organization. You will create and execute TL and TM development training which includes; detailed curriculum, training, and evaluation. You will provide campaign specific training that is sufficiently technical but engaging. You will act as the in house expert, maintain all relevant training materials and documents for all levels for trainees; from new teammates to tenured team leaders. You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives. You will proactively explore the specific needs of every department and campaign to develop training materials as needed. You will propose and publish a year long training calendar with specific quarterly objectives. You will plan total Training policies, programs, new testing tools, methods and systems to ensure products and services meet quality standards. So, do you have what it takes to become a Senior Learning Experience Manager? Requirements: So what is it were looking for? Well, since this is a managerial post we need someone who already has the experience to even call themselves as one. With this, we need someone with at least 5 year(s) of working experience as a Sr. Manager or Manager in a call center specializing in Product Training. What else? You must also have the ability to support multiple teams across multiple programs within your site. You must also be highly creative and dynamic. Are you someone who can work independently? Not afraid of being alone? Then great! Because you must be highly motivated with the commitment to oversee projects to completion and ability to adapt and level any training materials to given audience. This is a training post after all, so a strong background in product training is a MUST. You must be excellent in presenting, communicating, and have great interpersonal skills. Of course, knowledge in Google and MS Office applications is a need. About TaskUs: TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the worlds most innovative companies. Listed as one of Glassdoors 100 Best Places to Work, USA Todays Best Company Cultures and Best Companies for Women by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone. TaskUs currently has over 20,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico. TaskUs, Inc. is an equal opportunity employer. To find out more visit www.TaskUs.com.

Job Responsibilities:- The BBA trainer will be responsible for leading Pan India training initiatives for the BBA Channel Manage learning and development objectives of the BBA businesses Collaborate with the internal stakeholders for a thorough Training Need Analysis (TNA) to design and curation of effective, technology-enabled learning solutions and content Enable continuous learning across the talent lifecycle through the interplay of live and digital learning Ensure excellent participant learning experience through delivery and seek feedback and measure business impact regularly to determine training effectiveness Build and maintain monthly training calendars, training records, attendance and manage the administrative requirements of the training program. Perform administrative tasks such as scheduling classes, setting up of systems/equipment and coordinate with the learners for enrolments in the batches Conduct training programs with the goal of improvements in sales metrics such as productivity, SOP achievement in lines with customer centricity Ensure right solution providing behaviour, ethics and practices are embedded through the training imparted in with the business goals, standards and regulations Regular updates to the business in terms of feedbacks received from the training sessions including competition benchmarking, managing rejections Ensure 100% completion of Job Ready parameters (LMS Course Tracking, Induction Attendance, Induction Assessments) and share weekly updates with the business Travel to field and other business locations as required Ensure on-going skilling of trainers for effective delivery Experience:- Min 4-5 years of experience in Business Banking background with a good understanding of Sales. Skills to be proficient in:- Good stakeholder management, influencing skills. Should have good English speaking skills (mandatory) Good analytical skills and a do what it takes to get job done attitude

Hiring for Collection Process Trainer, To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627yamanurappa.kuri@telepeformancedibs.com

Hiring for Process Trainer, To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627yamanurappa.kuri@telepeformancedibs.com

Roles and Responsibilities: Design, develop, and deliver training curriculum and associated materials for sales staff on company products and selling skills, negotiation, strategic selling, and overall sales cycle and process. Conduct skills gap analyses to identify areas of improvement. Identify and assess training needs within the Sales Division and participate in the activities. Involved in the design, preparation, delivery, and need assessment of the training and development programs. Training on communication, behavior, self-grooming, team building, marketing and sales, product training, process training, cold calling, soft skills, and calling etiquette. Conduct virtual, classroom, and in-person training. Provide input to the training strategy and the development of specific training development plans. Provide training to new and existing employees; evaluate and improve knowledge mastery across sales teams. Check training module efficacy through assessments, participation, and task evaluation. Participate in organizational initiatives, assess learning needs, and help schedule training delivery. Provide feedback to management on employee performance during training periods. Create training modules as per sales training requirements. What You Bring to the Table: Good communication and presentation skills Strong training skills in sales (calling) Strong analytical skills Good interpersonal skills Ability to demonstrate sales skills Coaching and feedback delivery skills Ability to work in flexible shifts Skilled in TNA Skilled in managing virtual, classroom, and hybrid training Team management and people engagement skills High accountability Effective time management Collaborative approach Stakeholder management Ability to work in a fast-paced environment

The Production Engineer role at Gilbarco Veeder-Root, a Vontier company, entails executing the production plan efficiently by utilizing available resources such as manpower and machinery in alignment with the Material planning team. The main objective is to work collaboratively with the Cross-Functional Team (CFT) to achieve key performance indicators related to Safety, Quality, On-Time Delivery (OTD), Cost, and Productivity. Key Responsibilities: - Meeting the production plan consistently and ensuring schedule adherence. - Focus on maintaining and enhancing safety systems on the shop floor. - Conducting daily management (DM) meetings to review Safety, Quality, Delivery, and Productivity metrics with the site leadership. - Upholding the 5S system in the shop floor. - Ensuring adherence to Quality standards. - Monitoring production and assembling processes. - Participating in Material Review Board (MRB) meetings. - Managing the daily production plan using hourly scorecards with end-to-end ownership in the work area. - Addressing day-to-day failures at the shop floor level through the Daily Management board. - Driving productivity improvement through process enhancements. - Planning for the availability of production consumables, fixtures, and optimizing costs. - Ensuring shop floor adherence to processes and addressing audit findings. - Planning shift operations effectively. - Mentoring operators and managing their performance. - Coordinating with other departments for a seamless flow on the shop floor. - Posting produced Finished goods against production orders in SAP. - Willingness to work across 3 shifts when required. Education & Experience: - Total Experience: More than 5 years - Graduation/Degree: BE/B.Tech in Mechanical or Electronics Communication Engineering - Post-Graduation/PGDM: Not applicable - Mandatory Certifications Required: ISO 45001:2018 / ISO 9001:2015/ ISO 14001:2015 - Other preferred courses/certifications: Microsoft Office, Exposure to Power BI and SQL By joining Vontier and Gilbarco Veeder-Root, you become part of a global industrial technology company that focuses on productivity, automation, and multi-energy technologies to meet the evolving needs of a connected mobility ecosystem. With a commitment to continuous improvement and innovation, Vontier offers an inclusive environment where personal growth, work-life balance, and collaboration are valued. At Vontier, you will have the opportunity to steer your career towards success in a dynamic setting that encourages creativity, learning, and impactful solutions contributing to a sustainable future. Join a community of passionate individuals dedicated to navigating challenges, seizing opportunities, and enabling the world to move forward. At Vontier, you will receive the support and tools necessary to innovate, lead, and thrive both personally and professionally. Let's work together to enable the way the world moves!,

Roles and Responsibilities Design and deliver training programs for new hires, focusing on product knowledge, soft skills, and process orientation. Conduct regular coaching sessions with team members to improve performance and address skill gaps. Develop and maintain effective communication channels with clients to understand their requirements and provide tailored solutions. Provide feedback and recognition to team members for their achievements, promoting a culture of continuous learning. Collaborate with internal stakeholders to identify areas of improvement in processes and implement changes accordingly. Desired Candidate Profile 1-4 years of experience in BPO industry or related field (call center environment). Strong understanding of handling NHT calls, OJT methodologies, sales training principles, product training techniques. Proficiency in TNI (Training Needs Identification) analysis; ability to analyze business needs and develop targeted interventions. Excellent soft skills training expertise; ability to design engaging training programs.

As a Corporate Trainer in the Learning & Development team at Aimlay Pvt. Ltd., you will be responsible for conducting New Hire Training (NHT) to facilitate smooth onboarding, designing and implementing Training Needs Identification (TNI) and Training Needs Analysis (TNA), delivering effective On-the-Job Training (OJT) and Refresher Sessions, as well as facilitating interactive Soft Skills and Communication Training. You will also be monitoring training impact through assessments, feedback, and performance tracking while maintaining accurate training records and reports. To be successful in this role, you should have a minimum of 2 years of experience as a Corporate/Process/Soft Skills Trainer, possess excellent spoken and written English skills, demonstrate a strong command of training tools such as TNA, TNI, NHT, OJT, and Refresher Training, exhibit confident presentation and facilitation skills, maintain an energetic, people-focused, and performance-driven approach, and showcase high levels of organization and analytical abilities. Aimlay Pvt. Ltd. offers a competitive CTC of up to 35,000/month along with opportunities for career growth in a fast-paced EdTech environment. You will be part of a supportive and collaborative work culture, working with a vibrant team and gaining hands-on learning experiences. Please note that this position is a pure training profile and is not related to HR operations or recruitment. Only candidates with relevant training experience are encouraged to apply. If you are interested in this opportunity, you can share your updated resume at exec.hr1@aimlay.com or contact us at 9266343442 for further information. Best regards, Pushkin HR Aimlay Pvt. Ltd.,

We're hiring at KPN Fresh for Learning & Development Trainer Location: Hyderabad Industry: Retail / QSR / Supermarket Are you passionate about enabling people through learning? Do you believe impactful training can drive operational excellence and elevate customer experience? If yes, we want to hear from you! At our company, were on a mission to build a culture of continuous learning and excellence across our stores. We’re looking for energetic, driven, and people-focused Trainers who can empower our associates with the right knowledge and skills to succeed. Your Role Will Include: Conducting induction & orientation for new joiners – including senior leadership Driving certification as per the training roadmap Regular store visits for on-the-job training (OJT) & audits Owning the quality and development of store associates Collaborating with Ops, HR, QA & other functions Designing and updating training materials Delivering training in customer service, SOPs, merchandising, and more Tracking training hours and evaluating effectiveness What We’re Looking For: Willingness to work on-field across stores Must be fluent in English, Hindi, and the regional language 2-wheeler preferred for local travel Industry experience preference: Retail, QSR, or similar sectors Strong presentation & communication skills Hands-on with MS Office (Excel, PowerPoint, Word) Experience with full training lifecycle and e-learning tools Join us in shaping a skilled and motivated workforce! Apply Now or Refer Someone Who's a Perfect Fit! Interested jobseeker's may share their resume on mail ID careers@kpnfarmfresh.com or connect HR Gautam: 9591572591

You will be joining Hepra Solutions Pvt Ltd, the team behind HepraSuite, a next-generation all-in-one WorkSuite SaaS platform designed for growing businesses. Your mission will be to help businesses digitize and streamline operations with a simple, powerful, and intuitive SaaS platform. In your role as a Post-Sales Onboarding Specialist, you will be crucial in ensuring that new clients successfully transition to using HepraSuite. Your responsibilities will include guiding clients through configuration, training, and implementation to facilitate a smooth journey from purchase to productive usage. You will act as a trusted advisor, assisting clients in aligning HepraSuite's capabilities with their unique business processes to maximize value realization. Key responsibilities will include leading the client onboarding process, conducting training sessions for client admins and end-users, providing consultation on adapting HepraSuite to meet clients" business requirements, collaborating with Sales and Product teams, assisting with data import and customization, acting as the primary point of contact during onboarding, developing training materials and SOPs, monitoring post-go-live client usage, and providing feedback for continuous improvement. To be successful in this role, you should have a Bachelor's degree in Business, Computer Science, or a related field, along with 25 years of experience in SaaS onboarding, ERP implementation, or client training roles. Strong skills in understanding business workflows, communication, problem-solving, and technical concepts translation are essential. Experience with SaaS tools, API integrations, and change management would be advantageous. By joining us, you will be part of a fast-growing SaaS company, working with a passionate team, and having the opportunity to grow into Customer Success Manager or Product Specialist roles. Success in this role will be reflected in clients being fully onboarded within agreed timelines, high client satisfaction scores, low post-go-live support issues, and strong client adoption rates across HepraSuite modules. The location and work model are flexible, with onsite, hybrid, or remote arrangements available for the right candidate.,