558 Process Training Jobs - Page 21

Greetings!!! Openings at Sagility for Process Trainer-Enrollment(US Healthcare) Minimum of 4 years of experience as a Process Trainer in an International BPO. Excellent written and verbal communication skills, with strong interpersonal abilities. Proven experience as a Trainer in an International BPO environment. Strong presentation and Excel skills. Sound knowledge of basic training methodologies. Ability to work in US rotational shifts. Immediate joiners are mostly preferred. Interested candidates can share your resume to anitha.c@sagilityhealth.com

Medical Coding Process Trainer: OP Education Any Graduate. Currently working as Process Traine.r/QASME/Team leader/Group Coordinator will be added advantage. Candidate should possess minimum of 5+ years of experience in medical coding in coding/auditing/training role. Candidate should be certified in medical coding at AAPC or AHIMA accreditation (should not be recently certified). Candidate should have high level proficiency in coding/auditing of professional side coding in areas like E/M and its specialties (like Family medicine, internal medicine, hospitalist, various physician specialties), surgery (professional side) and/or physician denials. Multispecialty E/M proficiency will be an added advantage. Knowledge in RCM workflows and terminologies and previous coaching/training experience will be an added advantage. Conducting new hire trainings on work type for onboarded resources (experienced & freshers) across the locations. Floor support to coders during transitions & Prebill phase to ensure meeting on quality standards. Regular audit feedbacks and coding queries resolution. Running OP training bootcamps based on the patient type. Conducting focused trainings basis TNI for coders & QR s under QIP (Quality Improvement plan). Publishing monthly coding articles, newsletters & hot topics for enhancing coders knowledge & expertise. Ensuring timely completion of Onboarding compliance trainings for newly onboarded coders. Collating AAPC certification information & sharing with management for timely renewals. Participating in client call, meetings & KT sessions.

Requirement for L&D Trainer in Noida Trainer Should have exp in Corporate, working on L&D with HR Department Work from Office Min 4 Year exp is required in L&D Training Shift Timing-: 11:30 AM-8 PM or 1:30 PM-10 PM Call@9953262467 / 9205503253 Required Candidate profile Salary upto 11 LPA Excellent Communication Skills Experience of L&D Training for a Fintech or Investment Banking Industry is preferred email to deepak.sharma@shadowplacements.com

As a high GT and Simulation Trainer, you will be responsible for designing, developing, and delivering training programs in 2D & 3D with high simulation technology using different computer programming and languages. The Trainer's role is crucial in ensuring participants are wellprepared for real-world situations by immersing them in lifelike simulations. Also, the need would be to conduct training for labeling diverse datasets, including images & complex/dense 3D point clouds or LiDAR. Skill requirements: • Excellent command of the English language. Good presentation, communication, and facilitation skills. Experience in teaching, training, or instructional design is advantageous. Experience of interaction with overseas clients. Ability to adapt training approaches for varying skill levels and industries. High comfort level with using tech tools/platforms. Attention to detail, critical thinking, and problem-solving skills. Multi-tasking and time management. Strong interpersonal skills and analytical bent of mind. Good with MS Word, Excel, and PowerPoint. Additional Skill Requirements- Preferred: Previous 3D or Simulation training experience. Previous labeling and annotation experience in 3D or Simulation. Familiarity with computer programming, coding, simulation software, and technology. Familiarity with different computer languages and coding. Road Rules Knowledge. Detail-oriented with adaptability to changing training needs. Preferred candidate profile : Bachelor's Degree / Master's Degree / Diploma or Technical Preferable subject: Prediction, Planning, Simulation & Basic knowledge of programming & computer languages E.g.: Java, Python, C++, etc If you are interested for this profile kindly forward your updated CV to this mail id ssi.management@gmail.com

Greetings from CorroHealth! We are hiring Associate Director for our Training Team HCC Medical Coding Team. Location: Noida Experience: 15+ Years Current Designation should be a DGM or above Work From Office We are seeking a highly skilled and experienced Associate Director/Director- Training Medical Coding professional to join our team in Hyderabad location. The ideal candidate will have over 15 years of experience in medical coding, especially into HCC Specialty, with a proven track record of managing large teams. The candidate should have strong leadership capabilities, client & training team handling experience, and a deep understanding of the healthcare and medical coding industry. Role Description: A Coding domain expert with AAPC/AHIMA certification who will be responsible for delivering Business Impact by improving coding knowledge, providing SME support to business, solving problems, cross trainings and driving changes within the coding organization. He/she should be able to demonstrate strong knowledge of coding guidelines pertaining to various scopes of work like ICD-10, HCC. Also, should be able to manage training program strategically across various coding scopes, create modules and ensure a continuous learning process. He/she will ensure alignment of all Training initiatives with the coding COE and help implement a culture of continuous improvement through "leading by example" and facilitating delivery of business impact/results through mentoring and coaching. The successful candidate would be required to showcase the benefits of Continuous improvement in knowledge to further build and strengthen the coding COE. Build content for New Hires that addresses client, business and account requirement in terms of knowledge and application of knowledge in delivering better outcomes. Continuous updation of Training topics that address the business gaps, challenges and escalations. Quaterly review of training content and sign-off by Account Leaders to drive common goals. Building a team of SME within Training across functions and specialities. Work with Business Leaders and ensure training captures key levers that drives the customers business. Drive basic hygiene within training batches and training team to ensure team and content remains updated. Build teams with excellent domain expertise and grow teams to higher numbers along with expansion of clients. Interested candidates kindly share your resume durgadevi.chandrasekaran@corrohealth.com Durga HR - 8248059972

Key Responsiblities - - Develop and implement training modules for Field Executives (TFE) and the Quality Control (QC) team. - Conduct training sessions to address incorrect ticket closures and ensure compliance with standard procedures. - Train the field team on new products, operational SOPs, and best practices for resolving tickets accurately. - Monitor and assess training effectiveness through feedback and performance analysis. - Collaborate with the operations team to update and improve training content. - Maintain training records and generate reports using Excel and Google Sheets. Requirements: - Graduate degree in any discipline. - 2-3 years of experience in a training role, preferably in operations or field training. - Proficiency in Excel and Google Sheets. - Strong communication and presentation skills. - Ability to develop structured training modules and deliver hands-on training sessions. - Problem-solving skills and attention to detail.

Trainer Graduate (Mandatory), Preferably Six sigma Certified Skills: - Minimum 5+ years of Quality role experience at Banking or BFSI contact centre. - Strong experience in designing and delivering training programs, preferably in a banking or financial services environment. - Excellent verbal and written communication skills to effectively convey information and engage trainees. - Ability to present training materials clearly and engagingly to diverse audiences. - Knowledge of instructional design principles and best practices for creating effective training content. & modules. - Familiarity with training tools, e-learning platforms, and contact centre technologies. - Ability to analyse training needs, evaluate program effectiveness, and make data-driven decisions. Job Role: - Develop and design training programs and materials that cover banking products, services, customer service skills, and compliance requirements. - Create engaging and informative training content, including presentations, manuals, and interactive exercises. - Regularly update training materials and programs based on feedback, changes in banking regulations, and industry best practices. - Conduct orientation sessions for new hires to introduce them to the organizations culture, values, and operational procedures. - Provide comprehensive training on banking products, customer service protocols, and contact centre systems. - Evaluate the performance and understanding of new hires through assessments, quizzes, and practical exercises. - Organize and deliver refresher training sessions to keep current employees updated on new products, services, and procedures. - Identify skill gaps and provide targeted training to address areas for improvement and enhance employee performance. - Offer one-on-one coaching and support to employees to help them apply training concepts effectively in their roles. - Monitor and assess the effectiveness of training programs through feedback, performance metrics, and employee evaluations. - Gather feedback from trainees and team leaders to continually refine and improve training programs. - Ensure that training programs cover all relevant regulatory and compliance requirements for the banking industry.

AM - Training Role: Training: Training new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environmentKey Accountability: Hiring: Hiring candidates as per client and process requirement on all communication parameters Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting. Detailed daily New Hire training review Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc. Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients Coordination: Conduct interventions during process training and nesting TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS, one on one coaching, briefing, classroom sessions, on floor activities Qualifications Knowledge/ Qualification: Under Graduate/ Graduate Special Role Requirement: Excellent written and verbal communications. Bilingual in English and German Should be willing to work in 24*7 environment, (5 days) Shou

Veranda Race Solutions Pvt Ltd is looking for Reasoning trainer to join our dynamic team and embark on a rewarding career journey. Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Veranda Race Solutions Pvt Ltd is looking for Tamil Trainer to join our dynamic team and embark on a rewarding career journey. Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

* Total 6 yrs exp from BPO out of this 2 yr exp as BPO Assistant Manager Training on the paper *Prepare Annual Training Budget& plans *NHT, OJT, Refresher training *Call/ WhatsApp cv Neha 8287267407 Amit 8178259405 Required Candidate profile Work from Office-Kolkata and Lucknow only not for Delhi/NCR and Bangalore neither Hyderabad..Apply those who can relocate in Kolkata either Lucknow Perks and benefits Fix Salary + lucrative Incentives

Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Job Description We are looking for an excellent Corporate Trainer to help employees cultivate their skills and knowledge. You will provide complete training to share your expertise in ways that motivate others. A corporate trainer is an experienced educator. Your abilities to convey a message should only be surpassed by a deep knowledge of your field. Organizational skills and a positive attitude are important qualities that you have to possess. The goal is to promote efficiency and competitive advantage by developing the skills of personnel. Responsibilities Liaise with managers to determine training needs and schedule training sessions Design effective training programs Conduct workshops, individual training sessions etc. Prepare educational material such as module summaries, videos etc. Support and mentor new employees Manage training budgets Conduct evaluations to identify areas of improvement Monitor employee performance and response to training Requirements and skills Proven experience as corporate trainer Understanding of effective teaching methodologies and tools Willingness to keep abreast of new techniques in corporate teaching Proficient in MS Office (esp. Powerpoint); e-learning software is an asset Phenomenal communication, presentation and public speaking skills Organizational and time management abilities Critical thinking and decision making Expertise in Sales Training domain Open to travel across India for Field & Productivity training. Company Profile:- VPROTECT IS THE FIRST AND ONLY COMPANY TO BRING SECURITY 4.0 IN INDIA VProtect is a reliable and dependable security solution company with a robust alarm, monitoring and quick response solution for your security needs. We are on a mission to eliminate the six common threats people face at their homes and workplaces: intrusion, theft, burglary, medical emergency, fire, and panic. Our main goal is to provide uninterrupted 24*7, 365 days security for your premises. We have trained response officers engaged in structured beat patrolling and providing response services during an emergency. We work beyond the call of duty to give unmatched service to our customers. Client satisfaction and their peace of mind are our main focus areas. ABOUT SIS GROUP ENTERPRISES SIS IS A BILLION-DOLLAR INDIAN MULTINATIONAL COMPANY. WE ARE A CONGLOMERATE OF 15 MARKET LEADER COMPANIES. We employ more than 2,40,000 people globally and are one of the top 10 employers in India. We cater to 200 of the top Fortune 500 companies of India. We are the only NSE/BSE-listed security service company in India, and one of the few companies to have PSARA (Private Security Agencies Regulation Act, 2005) license in India. We are the backbone of various giants and unicorns around the world when it comes to their security, surveillance, and logistics. V protect is one of the entities of sis group that caters in the market.

We are hiring for TOP MNC for Process Trainer - Banking Domain. Note - Must have experience as a process trainer in financial services Financial Services Trainer, BFSI Trainer, F&A Trainer. Location - Bangalore & Mumbai Experience - 6+Years CTC - up to 15LPA NP - Immediate - 30 Days Flexible to work in night shifts Skill Conduct training for new and experienced employees Relevant training experience Should have relevant experience in Financial Services based training Should have strong procedural awareness Excellent Communication skills – Verbal & Non-Verbal Expert on Microsoft Excel Presentation Skills Computer/ MS Office skills Trend analysis and reporting People Management skills Critical problem solving and issue resolution Ability to multi-task Assist in the creation of eLearning courses, assessments, and certifications Perform needs analysis and make training recommendations Create and schedule classes Establish and maintain an enthusiastic work environment and culture Counsel and provide guidance to managers on employee professional development Build relationships with managers and employees Recommend improvements and ways to streamline training sessions and methods Escalate issues posing business risk to management Utilize the Learning Management System to administer courses, surveys, register class participants, analyze training, and create training reports as needed Interested candidates please share resume on below details Share CV on : asha.g@inspirationmanpower.co.in Call to : Asha - 7624836555

Key Responsibilities: Conduct Inductions, Certifications, and Need-Based Training Programs. Perform Training Needs Identification (TNI) and Training Needs Analysis (TNA) using past performance data to create tailored learning paths for individuals and teams. Apply adult learning principles and diverse training methodologies. Provide initial handholding for new sales team members including mentoring, coaching, joint field calls, and On-the-Job Training (OJT). Monitor and evaluate training effectiveness, success, and ROI; report findings periodically. Plan and implement a regional training calendar. Support regional teams in continuous knowledge and skill development. Align training programs with organizational goals and contribute to overall learning initiatives. Address specific performance issues through customized training interventions. Stay updated with training trends, developments, and best practices. Travel up to 1015 days per month as part of training responsibilities. Requirements: Proven experience as a Training Manager or similar role. Demonstrated ability to design and implement successful training programs. Documented positive impacts from previous training efforts. Knowledge of traditional and modern training methods (e.g., mentoring, coaching, e-learning, workshops). Excellent communication, leadership, and time-management skills. Proficient in report writing and maintaining training documentation. Strong skills in MS Office (especially PowerPoint), data analysis, and computer applications.

Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives. Develop and maintain relationships with stakeholders to identify training needs and develop solutions. Design and deliver process training, soft skills training, product training, and team handling sessions for clients. Conduct training analysis to measure program effectiveness and provide recommendations for improvement. Collaborate with cross-functional teams to integrate training into organizational processes. Desired Candidate Profile 5-10 years of experience in BPO/Call Centre industry or similar field. Strong understanding of TNA (Training Needs Analysis), TTT (Train the Trainer), OJT (On-the-job Training), TNI (Training Need Identification). Excellent communication skills with ability to handle diverse groups effectively. Interested candidate can apply at puja.vishwakarma@startek.com

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Instructor Analyst Qualifications: Any Graduation Years of Experience: 3 to 5years Language - Ability: English - Expert What would you do? Will conduct New Hire training/ Floor Performance enhancement programs for the Project. In addition, the team member will establish and manage relationships for New Hire integration into the Accenture style of working. What are we looking for? Extensive soft skills training experience Culture, Voice & Accent, Grammar, Customer Service Excellent Communication Skills - orally and in writing Instructional design Presentation Skills Computer/ MS Office skills Trend analysis and reporting People Management skills Critical problem solving and issue resolution Team supervision People Development Feedback & Coaching Behaviors key to the success of this position are: Continuous improvement focus result oriented Motivation Teaming and Collaboration Analytical thinking Ability to Plan and Prioritize Confidence Positive outlook Creative and innovative approach Adaptability Ability to exercise sound judgment within established guidelines Relationship Partnering Roles and Responsibilities: Assess relevant training needs for individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems available. Stay informed as to relevant skill and qualifications levels required by employees for effective performance (Client and Internal requirements), and circulate requirements and relevant information to the organization / Leadership as appropriate. Work with CD Manager to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary. Design training courses and programs necessary to meet training needs. Organize training venues, logistics, transport as required to achieve efficient training attendance and delivery. Plan and deliver training courses personally where necessary to augment that provided externally or internally by others. Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training. Recruit employees (as applicable). Ensure all training activities and materials meet with relevant organizational and statutory policies. Monitor, measure and report on employees' training and development plans and achievements within agreed formats and timescales. Develop self, and maintain knowledge in relevant field at all times. Deploy TTTs as required by the organization. Interact with training vendors and attend related training conferences and seminars. Monitor calls and give feedback to teams assigned. Train, assess and implement activities to effect improvement in E-mail writing skills and grammar. Implement language and culture modules training on a recursive basis to agents on floor. Calibrate with existing Coaches / Operations. Aid the Operations team in improving performance on customer service, team motivation and teamwork. Ensure that the current knowledge is updated regularly through huddles, monitoring, etc. Qualifications Any Graduation

Greetings from Ienergizer Urgent hiring for Process Trainer role at IEnergizer Noida Interested candidates can send your updated CV to: vanshika.kakkar@ienergizer.com or Connect via call at 9289640609 We are actively looking for an experienced Process Trainer to join our dynamic Training Team at iEnergizer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Salary upto 45K 6 Days environment Work From Office Interested candidates can send your updated CV to: vanshika.kakkar@ienergizer.com or Connect via call at 9289640609 Interested candidates can also come for the F2F interview at the below address and meet me directly. Hard Copy of Resume and Aadhar Card is compulsory for entry purpose (Mention HR VANSHIKA KAKKAR on the top of your resume to get your interview scheduled easily) Location : iEnergizer - Noida Sector 60 A-37, Sector - 60 Noida, Gate number 2 Looking forward to welcoming passionate trainers to our team. Warm regards, Vanshika Kakkar Team Leader - HR

"NTT DATA- Hiring for BPO Process Trainers' (preferring resources with International Banking Training domain)- Looking for Immediate Joiners " Work Location- Noida Sec 144 Work Mode- Work from Office In these roles, you will be responsible for: Conducting/managing industry, process, compliance and refresher training and internal certification programs (as applicable). Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars. Developing/managing content (SOPs and training materials) as per NTT/client standards. Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the job performance). Reporting training progress and training dashboards to management. Requirements for this role include: Should be a Graduate. Overall 6+ year(s) of experience in BPO. 3+ year(s) of experience in Process Training conducting new hire, refresher, and compliance training. Experience in International Banking is good to have/preferred. Work shifts for this position will be scheduled between Monday-Friday (IST): Shift 1: 2 PM to 12 AM Shift 2: 6 PM to 3 AM. The shift timings can be changed as per client requirements. Trainers may need to travel to Manila for TTT upon onboarding so we need to also ensure they have passports.

Hiring for Supervisor Training & Quality International Voice Process Leading BPO in Bangalore Require minimum 1 year experience as Team leader Training in BPO Must have handled team of process Trainers Must have Experience in Quality Domain CTC UPTO 8.5LPA Shifts 24*7 Role and Key Responsibilities: • Critical Thinking: Apply analytical skills to evaluate complex problems, identify root causes, and develop effective solutions • Testing New Automation/Features: Execute and plan for new automation tools and features. Ensure thorough testing to validate functionality, performance, and reliability • Recommendation Generation: Analyze test results and user feedback to generate actionable recommendations for product enhancement. Collaborate with cross-functional teams to implement improvement • Overall implementation, planning and improvement of the Transactional Quality framework • Set up, improve, drive and streamline monitoring, feedback & other internal processes related to Training and Transactional Quality • Drive Idea generation/recommendation process and share ideas with the client • Create new processes/initiatives based on the client requirements and drive in collaboration with different functions • Introduce metrics to monitor quality and report to the management on improvements necessary to meet customer and industry standards • Responsible for leading, motivating and supervising the team of Quality Analysts assigned • As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results • To identify root causes of variances in metrics (if any) • Reduce TQ-BQ variance on different input/output metrics • Propose corrective/improvement solutions based on facts and data and implement and monitor improvement projects in the process • Collect Data, perform analysis and RCA on metrics and publish reports accordingly • Understand client needs on the Quality and process changes and ensure that the team is aware of them • Focus on identification and highlight any/all compliance defects and recommend training or other action plan • Ensure consistency through calibration of Quality scores with the client scores through effective interactions with the client Quality team • Ownership of compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sources Desired Skills • Excellent communication skills - verbal and written • Proficient with Feedback skills • Proficient with soft skills training - customer / phone/Chat/Email skills • Must have the ability to work under pressure &; in an unstructured environment • Should be solution-oriented • The applicant should be Proficient with MS office (PowerPoint, Excel, Word) & Google Suite • Good People Management Skills • Willingness to work in a 24*7 (Day and Night Shifts - Rotational) with no fixed week offs and 5 days working environment • Willing to work in a voice and non-voice process • Must have analytical abilities to analyze data, trends from effectiveness surveys • Ability to observe, analyze and give constructive feedback • Analytical, logical, reasoning &numerical ability • Good knowledge of the Quality Domain • Extremely good verbal & written communication skills in English • Process orientation & structured thinking • Six Sigma essentials • Strong Customer Service orientation • YB/GB certified preferred Qualification: Graduation Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Soft Skills Trainer- BPO Location: Kharadi, Pune Salary: Up to 5.5 LPA Conduct soft skills training sessions for new hires and existing staff Design and deliver training modules on communication, customer handling Maintain training reports. Required Candidate profile Qualification: Graduate Experience: 5 years total (min. 2 years as trainer on Paper in BPO) Experience in Inbound Customer Service Excellent Communications skills required.

Seeking a Team Leader or Assistant Manager - Process Training (US Residential Mortgage Underwriting) to lead and enhance our training initiatives within the given accounts. In this role, you will oversee the development and execution of comprehensive domain training programs, designed to improve training efficiency and support process goals. You will collaborate with various departments to ensure training programs align with business needs and drive continuous improvement. Training Development and Management: Design and implement domain training programs tailored to organizational needs, ensuring effective delivery and measurable outcomes. Domain: US Residential Mortgage Underwriting Needs Assessment: Partner with respective training leaders to assess domain training needs, identify process gaps, and propose solutions. Program Evaluation: Analyse training program effectiveness using feedback, assessments, and performance data to drive improvements. Content Creation: Develop and refine training materials, including manuals, e-learning modules, and interactive sessions. Produce customized training resources, including manuals, case studies, simulations, and role-playing scenarios, to equip employees with the tools they need to effectively upskill themselves in domain. Stakeholder Engagement: Engage with senior management and key stakeholders to ensure alignment of training programs with business objectives. Vendor Management: Engage with various vendors providing training to gauge and leverage niche domain expertise that may be required time to time. Process Improvement: Identify and integrate best practices into training programs to enhance process efficiency and effectiveness. Reporting: Prepare and present detailed reports on training activities, outcomes, and areas for development. Qualifications Project and Training Management Experience is a must. Strong Domain US Residential Mortgage Underwriting, entire value chain across originations Good with Microsoft Office Strong with MIS

Hi, Greetings from IGT Solutions We have and Immediate Opening for Team Lead- Training profile Interested candidates can share their updated resumes on swapnil.gupta@igtsolutions.com- 7042379178 Role Summary We are looking for an energetic Team Lead for BPO Training to design, implement, and manage comprehensive training programs for new and existing Business Process Outsourcing (BPO) operation. The ideal candidate is required to have a strong background in BPO operations, training, and process improvement with a focus on developing the skills of agents and other staff to meet performance goals. What you would be doing ? Training Delivery & Content Management : Overseeing new hire training, upskilling, cross-training, and refresher courses. Additionally, managing content creation for various processes (GF/PG). Trainer Leadership & Development : Leading and mentoring a team of trainers, coaches, and team leads to ensure effective delivery of training. Providing feedback and conducting performance evaluations for trainers. Trainer Grooming & Endorsement : Ensuring trainers are well-prepared and endorsed for delivery on both platform and technical skills. Training Needs Analysis (TNI/TNA) : Collaborating with trainers to design training plans that improve agent performance both in the classroom and live environments. Certification & Client Management : Securing client or internal certifications for training manuals and content, and seeking client feedback to ensure alignment. Project Management : Identifying projects that will improve key training outcomes such as throughput, attrition, and performance. Team Performance Management : Reviewing team performance regularly, providing feedback, and coaching lower-performing trainers or team members to improve. Audit Compliance : Ensuring that training programs meet both internal and external audit requirements and performance standards. Root Cause Analysis & Improvement : Conducting FMEA (Failure Modes and Effects Analysis) to identify training roadblocks and implementing corrective action plans. Stakeholder & Client Management : Maintaining strong relationships with internal and external stakeholders, including preparing business reviews and managing escalations. Forecasting & Planning : Estimating future training needs and planning resources accordingly. Qualifications: Education : Graduate in any discipline. Experience : At least 2+ years in a Senior Trainer or Lead Trainer role with experience in training delivery and content management. Skills : Strong presentation, facilitation, and coaching skills. Excellent written and verbal communication skills in English. Strong analytical abilities with attention to detail. Proficiency in MS Office. Ability to manage stretch targets and achieve results across multiple shifts. What's Expected: Ability to effectively mentor and lead a team of trainers. Passion for improving training effectiveness and meeting client and business requirements. Expertise in analyzing training data, identifying gaps, and creating actionable solutions. Strong stakeholder management skills, particularly with clients. What are you signing up for ? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Comprehensive training and development throughout your tenure World class work culture, you would not want to miss!

Ref #: W161553 Department: Finance City: Bangalore State/Province: Karnataka Location: India Pay Range Max Pay Range Min Company Description At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview Position Purpose and Scope Conduct invoice processing ensuring accuracy, application of Accounts Payable policies to/and ensure payments are made every time, on time and accurately. Lead accounts payable exceptions - Lead queries from internal/ external teams Ensuring to maintain 100% of accuracy of any information input in the system at all times Calling out any exception to the process immediately and reporting it Investigate, resolve or raise supplier invoices and disputes as the need arises Essential Duties & Responsibilities India Operations experience Ensure invoices/activities assigned are processed within agreed SLA / TAT To meet set targets on volume and accuracy consistently To closely work with internal teams in resolving the issues / errors identified To support SPA / SME in clearing the queries on time To identify inconsistencies / issues in the process and work with SME in resolving the same Ensure process training completion within training period Proficiency in data entry management Experience, Skills & Knowledge Required Skills: Ability to execute under time sensitive deadlines and work effectively dynamic environment Highly self-motivated with the ability to drive change in a decentralized organization Experience/Education: Bachelors Degree in business or a related field preferred 1-3 years of experience in Accounts Payable / Invoice processing. ERP knowledge preferred, SAP experience an asset Advanced Microsoft Office Suite--Word, Excel. Written and oral communication skills required

Job Summary: As a Voice Trainer at Vindhya, you will play a crucial role in the success of our BPO (Business Process Outsourcing) operations, particularly in the voice-based services. Your primary responsibility will be to design, develop, and deliver comprehensive training programs that equip our agents with the necessary skills and knowledge to deliver exceptional customer service through phone interactions. You will be instrumental in enhancing the capabilities of our agents to ensure high-quality service, increased productivity, and overall customer satisfaction. Job Description: Training Program Development: . New Hire Training: Product and Process Training: Communication and Soft Skills Training: Systems and Technology Training: Performance Monitoring: Continuous Improvement: Quality Assurance: Reporting: Training Team Support: Job Specification: - Bachelor's degree in a relevant field or PUC with equivalent work experience. - Proven experience as a BPO Trainer or in a similar role, with a focus on voice-based operations. - Strong understanding of BPO industry practices, customer service principles, and call center operations. - Excellent communication and presentation skills, both verbal and written. - Proficiency in using training tools and software applications. - Ability to adapt training techniques to accommodate different learning styles. - Strong interpersonal skills and the ability to build rapport with trainees. - Analytical and problem-solving mindset to identify performance gaps and implement improvements. - Flexibility to adjust training schedules based on business needs. - Patience and empathy to support trainees' learning and development journey.