1438 Process Training Jobs - Page 20

Hiring for Sr Process Trainer/AM Training International Voice Process(Mandatory) Banking Process Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 11.5LPA 5 Days Working Cabs in ODD Hours Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8766331528 or mail their cv at jasleen@hiresquad.in

Greetings from Homebazaar.com We are proud to get Certified as Great Place to Work '2024 Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Senior Corporate Trainer Job Location : Vashi Experience : 2 Years to 8 Years Key Responsibilities: Deliver engaging sessions on communication, persuasion, customer handling, conflict resolution, and other interpersonal skills crucial for sales success. Ensure trainees gain in-depth knowledge of products/services, USPs, competitive positioning, and benefits to articulate value effectively to customers. Train new and existing employees on the end-to-end sales process, CRM usage, compliance protocols, and company-specific procedures. Monitor and guide employees during live calls or sales scenarios, providing real-time feedback to bridge the gap between theory and execution. Conduct focused training sessions on call structure, pitch delivery, objection handling, listening skills, and closure techniques for both inbound and outbound calls. Work closely with sales managers to identify skill gaps and develop customized training interventions. Track training effectiveness through assessments, feedback, and performance metrics. Regularly update stakeholders on progress and improvement areas. Qualifications: Bachelor's degree in any discipline (Training certification is a plus) 3+ years of experience as a Sales Trainer or similar role Proven experience in conducting classroom, virtual, and on-the-floor training session Strong knowledge of sales techniques and call center dynamics Excellent communication, presentation, and interpersonal skills Proficiency in MS Office and basic training tools (PPT, LMS, etc.) How to Apply? Kindly share your resume on priya.verma@homebazaar.com

Role : Sr. Process Trainer DESIGNATION : Sr. Process Trainer LOCATION : Gurgaon YEARS OF EXPERIENCE : 4 years Role and key responsibilities: • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. • Accountable for achieving individual training performance metrics. • Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. • May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. • Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. • Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: • Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) • Strong communication skills, both written and verbal • Proficient in Microsoft Office • Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables. • Self-starter, sense of urgency, and works well under pressure. • Strong attention to detail • Sense of professionalism and ability to develop good relationships. Educational qualification: Bachelor & Degree in related field with two to four years of relevant experience preferred. Preferred candidate profile : Immediate joiners or Notice period of 30 days

Brief JD: 1. Ability to deliver and evaluate training programs 2. Should have good classroom management skills 3. Handle different kinds of participants and ensure their learning 4. Ability to handle candidates from various cultural backgrounds 5. Use innovative training methodologies to ensure effectiveness of the training program 6. Prepare reports for training programs and manage Training MIS 7. Coordinate closely with the store operations team for forming batches for training

Train New Joiners on Indiamart product & processes Track and report completion of training sessions Should be aware about BPO training matrices,TNA,TNI,Attrition,NHT/PKT Refresher Design & develop the regular assessments Track individual performance. Required Candidate profile Communicating with teams,Managers & relevant stakeholders to identify training needs. Design content & develop training programs. Revise and update the content when required.

As a Regional Retail Trainer, you will deliver effective training and develop our retail team to achieve their targets and contribute to the overall success of our organization. Responsibilities: Collaborate with the Sr. Training Manager to develop and implement effective training programs for the assigned retail team. Conduct engaging and interactive training sessions for retail teams both in-person and remotely. Provide in-depth product knowledge training to ensure the retail team is equipped to confidently present and sell our products. Deliver training on sales techniques, negotiation skills, customer service, and other relevant skills to enhance the retail team's performance. Conduct onboarding training sessions for new hires and familiarize them with company policies, procedures, and product knowledge. Assess the performance of the sales team during training sessions and provide constructive feedback and coaching to address performance gaps. Work closely with store and cluster managers to align training initiatives with sales goals and identify specific training needs. Maintain updated records of training curriculum and material. Skills Required: Bachelor's degree in a relevant field or equivalent practical experience. 2-5 years of experience as a retail trainer, sales trainer, or in a similar training role. Strong knowledge of retail industry practices, sales techniques, and customer service principles. Excellent communication and presentation skills Ability to design and deliver effective training programs, utilizing a variety of training methods and techniques. Proficient in the MS Office suite and other training software/tools. Strong analytical and problem-solving skills Flexibility to travel within the assigned region as required. Languages: Telugu & English.

The ideal candidate should have experience in conducting training sessions for retail frontline teams, focusing on product knowledge, process improvement, and soft skills development. You should be proficient in utilizing digital tools and Learning Management System (LMS) platforms to facilitate hybrid and virtual learning opportunities. Additionally, you should have a track record of conducting training sessions on grooming, customer service, and sales etiquette that are in alignment with brand standards. Your expertise should include training frontline teams on effective upselling, cross-selling techniques, and the handling of high-value clients. Experience in providing training for staff in luxury and fine jewellery retail would be considered advantageous for this role. Your ability to engage, educate, and empower retail employees to deliver exceptional customer experiences will be crucial for success in this position.,

Role & responsibilities To champion the training process along with its effective implementation, We are looking for a highly motivated and skilled internal talents / colleagues to apply for the role of Manager Training (Global Sales and Service) . Develop a robust, industry best training process with metrics to measure success for both sales and service teams globally. Create state-of-the art training materials (tools, platforms) for all target regions globally. Enable all regions to create and manage training roster for sales and service teams and track their progress towards achieving the result outcomes of the corresponding stakeholders. The training process shall ensure that the sales team effectively and enable the result outcomes. The training material and platform shall be user-friendly with appropriate assessments and progression. The training process shall ensure that the service team effectively address the service needs and enable the result outcomes. The training material and platform shall be user-friendly with appropriate assessments and progression. Distributor Sales and Service Teams Same as Direct Sales and Service Teams End customers Improved customer experience in buying and after sales processes. Proper selection and positioning of the product that will ensure reliability, performance, and pricing needs. First-time right on service Industry leading uptime Distributor Principals Enable distributors to maximize profitability Preferred candidate profile 8-10 years of experience in technical L&D, sales or after market areas or technical selling/service training experience globally. Preparation and delivery of training content globally Preparation of technical training framework for a B2B industrial machinery Experience in measurement of training effectiveness

Wipro - Learning and Development Manager - Chennai Note: We need candidate who will be flexible with shift timings and open for traveling Primary Responsibilities: The candidate shall undertake independent responsibility of a location or multiple locations and organize/drive people capability enhancement initiatives. The potential candidate must be able to conduct training needs identification analysis keeping in view business requirements pertinent to process / function, conceptualize solutions and programs, execute the same within given time-lines and demonstrate effectiveness. The specific responsibilities include the following : 12-15 man-days of training delivery per month towards assigned training programs. The training deployment of these products shall be, largely, in accordance with the calendar drawn for the quarter duly approved. Desired feedback rating for these programs should be equal to or greater than 4.5 The man-days indicated shall, however, not include participation in TTT, program sit-throughs and Boot Camps for 'Trainers Development', Book Reviews and Writing Articles for publishing Driving nominations for programs in locations and ensuring participation across locations for these products basis calendar Closely monitor and drive nominations / participation (engagement numbers) for specific location(s) basis the calendar released Understanding audience requirements, content modification basis needs' analysis, design document review, conducting TTT, ensuring program quality for these products are integral aspects Documentation of program feedback (qualitative and quantitative), reporting on participation (process-wise and BU wise / function wise) for the programs conducted in the location. This documentation needs to be sent to CBE-WBPS and Executive - MIS within the next 24 hours of program conduct. Design and Development of new training programs (comprising development of FG, PG, Slides, customization tools, simulations and case-studies) as well as modifications/revamp for existing programs in various bands Critical Skills Required: Sound written / oral communication skills, conceptual and analytical skills. The candidate must have a minimum of 7 to 8 years of training delivery experience. L&D training background will be preferred. The candidate must possess requisite set of platform skills needed to effectively conduct people development/L&D programs through an interactive learning methodology Willingness to travel within the the city and the country to deliver training programs. The travel frequency might be monthly stretching up to 7 to 10 days in a month. Possess passion and drive towards delivery of developmental training programs Demonstrate high level of energy and enthusiasm during delivery of programs Skills to translate customer requirements into people development initiatives through application of competency development tools / techniques Skills to interface effectively with customers towards needs' identification and conceptualize, develop relevant program content Education: Graduate Candidate Specification: The candidate must be MBA or equivalent with 8-10 years of experience. Prior experience of at least 7-8 years in People Capability Enhancement Training / Behavioural Training and Development is essential for the role. Presently, the candidate needs to be into a role that comprises training needs identification, behavioural content development, training deployment and measurement of training effectiveness. The experience of leading and handling a team engaged in people capability development practices would be an added advantage. Strong interpersonal skills and customer service orientation are a must for the role. A strong sense of commitment, meeting timelines and passion towards people capability development are necessary for the role. Experience Must Have Project/Program Management Vendor and stake holder management Good to have Training delivery and management experience.

Teach personality development topics to students Plan and implement engaging programs and activities Develop and deliver curriculum content Collaborate with teachers and staff to achieve program goals Required Candidate profile Excellent communication and English drafting skills Ability to teach personality development topics Planning and implementation skills Must Know Marathi speaking and drafting

WD Immigration Consultants is looking for PTE TRAINER to join our dynamic team and embark on a rewarding career journey Develop and deliver PTE (Pearson Test of English) training programs. Prepare lesson plans and teaching materials. Evaluate student performance and provide feedback. Maintain up-to-date knowledge of PTE exam patterns and scoring. Assist students in achieving their desired PTE scores.

We are looking for a skilled and experienced Process Trainer to train and support teams handling backend operations for US Healthcare. The ideal candidate will have strong knowledge of healthcare processes and systems Required Candidate profile Conduct new hire training and refresher sessions across US Healthcare domains (RCM, Insurance, Claims, Billing, AR, etc.). Develop and update SOPs, process documents, training modules, and assessments

Training Manager - ADRV (West, South East) Based out of Mumbai, align with RM-ADRV to enable the channel through Training. Train Advisors, Front-line ADRMs and Cluster Heads Travel to Clusters to cascade customized training inputs Design and co-create ADRV Vertical training calendar and content.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role & responsibilities Exciting Insurance Sector Opportunities Across India | Loalith Manpower Services Pvt. Ltd. Dear Candidate Greetings from Loalith Manpower Services Pvt. Ltd.! I hope this message finds you well. My name is K. Supriya, and I am part of the HR Team at Loalith. We are currently hiring for multiple positions in the insurance sector, ranging from entry-level to senior leadership roles. We work with 30+ top insurance companies across PAN India, covering various distribution channels such as Banca, Agency, APC, and Direct. Our openings offer CTC packages ranging from 2 LPA to 25 LPA, depending on the role, experience, location, and company. As part of our service, we take care of the entire recruitment processincluding shortlisting, interview scheduling, and follow-ups—to ensure a seamless experience for both candidates and clients. If you are looking for opportunities or know someone who might be interested, please feel free to reach out or refer suitable candidates. Email your resume to: loalithjobs4@gmail.com Contact: K. Supriya – 88850 18075 Preferred candidate profile

Role & responsibilities: : >> Structure on-boarding training requirements, Pre Process, Process, customer Visits etc >>Ensure all new employees go through the defined new hire learning path for their respective roles in the account >>Participate & Lead the KA and KT activities for the transition account and work with the client and stakeholders to Ensure that processes knowledge is documented and transferred to the operations team >>Support new hires during OJT and go-live >>Manage/provide refresher and remedial training for existing employees >>Maintain trainee data and information in the central repository to Ensure audit readiness >>Generate training reports from time to time >>provide feedback and coaching to analysts on the floor >>Analyse training need for employees, single point of contact for the account for any training requirements >>responsible for adhering to training guidelines defined by the BU training Function >>responsible to work with operations to bridge gaps during training >>provide pro-active training intervention / guidance to leadership targeting metric / business impact Preferred candidate profile : >>Exposure to Geographical Information System(GIS) knowledge >>Must have good experience in MS-Word, Excel and Presentations or similar tools >>Proficient with MS-Office (Word, Excel, power point) >>Should be acquainted with the communication nuances of the local audience possible kinds of errors that one would expect in the location >>Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI >>Needs to have strong training ability >>Good rapport building skills, extremely methodical and organized >>Feedback and Coaching skills >>Good analytical ability >>Good reading / learning, researching Skills >>Demonstrated Customer Service Skills

Dear Job Aspirants, Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for RCM Trainer with minimum 2Years of experience into Medical Billing!!!. Position :RCM Trainer Location: Vepery Salary : Best in industry Work Mode: WFO Qualification: Any Degree Requirements: 2 to 6 years of experience as revenue cycle management [RCM] trainer with excellent communication and presentation skills to convey complex RCM topic clearly Should develop and deliver effective training programs and evaluate trainees progress and provide periodical feedback Possess excellent organizational skills to manage training schedules Should have the ability to create training materials based on training needs. Interested candidate contact or share your updated resume to 8925808597 [Whatsapp] Regards, Kayal 8925808597

Basic Function Responsible for processing transactions received from the Onshore team on a daily basis. Essential Functions 1. Process various transactions for Annuities and investments 2. Transaction processing using multiple applications 3. Verify all necessary documents and details before processing any transaction. 4. Understand and interpret the handwritten documents from US customers Primary Internal Interactions TL/ AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development. Manager for the purpose of settling issues left unresolved by the TL/AM and monthly evaluation of performance. Process Reviewer for the purpose of feedback and audit. Trainers for the purpose of pre-processing and process training. Primary External Interactions Process Subject Matter Expert for the purpose of seeking clarifications/ missing information. Organizational Relationships Reports To: Team Leader/ AM Supervises: None Skills Technical Skills Computer navigation skills Keyboarding and data entry Knowledge of MS Excel, Basic knowledge of MS Word, PowerPoint, Internet Process Specific Skills Call Center Experience would help Data entry skills Soft Skills (Mandatory) Good written and oral communication skills Strong understanding and comprehension of the English language Good Analytical, and problem-solving skills Very High Detail Orientation Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast-paced work environment Team player Positive attitude Soft skills (Desired) Demonstrate ability to work independently and in a team environment Self-disciplined and results-oriented Education Requirements Bachelor s degree (Any Stream) or diploma education. Work Experience Requirements Freshers for Associate Role and At least 1 year of relevant work experience for Sr. Associate Role

Should have 6 months to 2 years of exp as a Trainer in a BPO Good communication skill, must have soft skill, behavioural training and fluent in english. For more details-janvi.urbanecorps21@gmail.com/8530014622

Conduct training programs (process and soft skills) for employees Guide and contribute towards process and skill improvement training Prepare weekly/ monthly training calendar Ensure training data is maintained for all training activities Customize training content as per regional needs Monitor floor performance using on the job training (OJT) Coordinate all training activities given to him Maintain training assets given to him. Plan the training programs (and training calendars) in complete synch with the operations teams for both new joiners as well as existing associates (refreshers) training assets) on time and manage them optimally

Roles & Responsibilities- - Design and deliver training programs for international processes. - Focusing on TNI, TTT , TNA , OJT. - Develop curriculum materials and assessments to measure trainee performance. Required Candidate profile - Min 1 year experience as Process Trainer in International Process. - Excellent communication skills in English. Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943.

Position - Training Quality Manager (BPO-Domestic) Roles and Responsibilities- The Training & Quality Manager job role can be diverse, and comprehensive. Here is a list of responsibilities performed by them: Analyze the data thoroughly to find the areas of growth. Develop strategies to improve the production process. Eyeing on the objectives to maximize the profitability of the organization. Make sure that the product goes through auditing and testing Make sure all the legal standards are met and review the existing policies and standards thoroughly. Review the organizations process to ensure that it aligns with the current policies. Formulate timely reports and documentation to track progress. Identify the training requirements to meet the quality standards. Develop and monitor corrective measures as per ATPC. Make documentation of internal audits and quality assurance activities. Plan, conduct, and monitor the test, and inspect the products to ensure their quality. Analyze the data to find the areas for improvement. Education Qualification and Experience A Bachelors degree is preferable. Having relevant experience in quality inspection, auditing, and testing is an added advantage Ample experience in implementing corrective/preventive measures Quality assurance knowledge of tools and methodologies. Certification programs in Six Sigma, Quality Improvement associate, quality auditor, and quality engineer Connect us - Snr. Executive Aarushi {8810767087} aarushi@niftelresources.com

Requirements:- Must have experienced in sales training Should be comfortable in travelling for Inter and Intra city for the respective location. Must be fluent in English, Hindi and the local language. Good knowledge about Througput, TNA, TNI and Training Techniques. 6 days working and rotational Off Training will be in Gurgaon for 20-30 days.

Conduct refresher sessions, OJT & (TTT) Collaborate with QA and Operations to align training with business needs Update training content as needed Minimum 2 years of experience in a Trainer role Good understanding of training metrics Perks and benefits Both way Cab Free Meal Shift Allowance 5 Days Work