1438 Process Training Jobs - Page 2

Role Title: Process Trainer Organization: AcuittyTech About the Company: AcuittyTech is a rapidly growing organization serving some of the largest global enterprises with scalable BPO and ITES solutions . With a remarkable 300% year-on-year growth , AcuittyTech stands out for its employee-first approach , high retention rate , and focus on people development . Role Overview: The Process Trainer is a crucial role responsible for delivering effective training programs that equip employees with the knowledge and skills required to meet business and client expectations. The trainer will focus on process knowledge transfer , soft skills , compliance , and performance enablement , ensuring new hires and existing team members perform effectively in their roles. Key Responsibilities: Training Delivery & Facilitation Conduct new hire (induction) training , refresher training, and cross-skilling sessions. Train employees on business processes, tools, policies, and client-specific protocols . Use interactive training methods to enhance understanding and retention. Training Needs Analysis Collaborate with operations and quality teams to identify performance gaps . Develop targeted training interventions to address specific knowledge or process issues . Curriculum Design & Content Development Create or adapt training materials , SOPs, guides, and assessments based on client and business needs. Update content to reflect process changes, client feedback, and best practices . Performance Monitoring & Evaluation Track trainee progress through assessments, mock calls/chats, and feedback . Work with operations to ensure seamless transition of trainees to production . Measure training effectiveness using metrics like productivity, accuracy, and feedback scores. Stakeholder Collaboration Coordinate with Operations, Quality, HR, and Client teams to align training with organizational goals. Participate in calibration sessions, audits , and continuous improvement initiatives .

Position's General Duties and Tasks In these roles you will be responsible for: Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for quality assurance Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the teamRequirements for this role include: Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM. High school diploma 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement. *** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

Position's General Duties and Tasks In these roles you will be responsible for: Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for quality assurance Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Requirements for this role include: Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM. High school diploma 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement. *** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

Req Exp- Min 2 Years in giving Trainings - Microsoft, Azure, Servicenow, Office365, ServiceDesk Any Gradudate WFO | 5 Day's working|US Shifts CTC - 7 to 7.5 LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

In these roles you will be responsible for: Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for quality assurance Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Requirements for this role include: Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM. High school diploma 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Position's General Duties and TasksIn these roles you will be responsible for: Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for quality assurance Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Requirements for this role include: Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM. High school diploma 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement. *** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

Urgent Openings for an MNC COMPANY!!! Role - Process Trainer (From international voice in BPO Background -MUST) Exp - 2+ yrs ( GRADUATION IS MUST ) upto 8 LPA Loc - Bangalore Rotational Shift NP- 30 Days 89516 38495 / shrinidhiizeemanpower@gmail.com

We are hiring for Process Trainer with our prestigious client.Minimum 2-4 years of experience with international voice process. Location-Bangalore salary upto 8LPA intrested drop your resume@sowmiyizeemanpower@gmail.com or call @8951638400.

Create and execute learning strategies and programs & training. Evaluate individual and organizational development needs. Implement various learning methods companywide (e.g., coaching, job-shadowing, online training, etc.)

Urgent Openings In MNC!! Role - Process Trainer (should be from a International voice process is Must) Experience - 2+ Years Location - Bangalore Shift Timing - US Shift(Rotational) Email- ruhi.izee@gmail.com/8050836297

- Provide support in regulatory reporting and documentation. - Assist in developing and delivering compliance training programs for employees. - Collaborate with different departments to ensure compliance with anti-money laundering (AML), Know Your client.

Should have process training experience on papers for at least 2 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of RAG Analysis. Should be able to converse in Telugu / Kannada / Malayalam. Interested candidates can reach out to - Bhawnas1@hexaware.com , 6260351725 Regards Bhawna

We are seeking dynamic and motivated Insurance Trainer who will be responsible for training new joiners and existing employees on products across Health and Life. Youll play a key role in developing strong product understanding, manage sales quality, sales communication, and MIS across the sales team. Key Responsibilities: Deliver engaging classroom and virtual training sessions across Health and Life Insurance products and sales journey. Conduct Product and refresher training programs. Use role plays, case studies, and assessments to reinforce learning. Ensure that training content is in line with company standards and maintain training records. Provide performance feedback and suggest developmental interventions for sales team. Monitor and Evaluate training effectiveness through assessments, feedback, and call audits. Collaborate with Quality Assurance and Operations to identify training needs and performance gaps. Requirements: Bachelors Degree in any discipline. 5+ years of experience in training/sales/training coordination. Good command on language and training delivery. Excellent communication and facilitation skills. Ability to handle both classroom and on-the-floor coaching. Proficient in MS Office (PowerPoint, Excel) and CRM/Call Monitoring tools.

Roles and Responsibilities Develops new computer-based activities, custom online learning interactions, online courses, and interactive assessments with minimal technical supervision using writing, graphic design, branding, image editing, document formatting, animation, video, audio, eLearning authoring, web, portal, and assessment develop skills and tools. Utilizes communication skills to accurately understand the education needs and goals of others. Partners with content experts to select learning strategies, media, implementation methods and evaluation methods that engage employees and promote meaningful learning. Acts as a project lead and mentor to encourage the development of eLearning skills other associates. Manages time, resources, and priorities to meet quality standards, project timelines, and learning outcomes. Utilizes communication, technical and reporting skills to implement and track online materials using a learning management system and related websites technologies. Provides support for existing educational materials, courses, websites, and systems as directed. Perform physical preparation of eLearning training including production and maintenance of course materials and evaluations inside the R1 digital platform, the learning management system, and other platforms. Understands workflow, policies and procedures related to end user role and work with Subject Matter Experts to ensure the most current information is being conveyed. Qualifications Graduate in any discipline from a recognized educational institute (Except B.Pharma, M.Pharma, Regular MBA, MCA B.Tech Freshers') Location - Hyderabad,Chennai,Noida,Gurugram

Key Responsibilities Presents technical training in house and at customer sites, focusing on specialized / customized courses; requires both domestic and international travel; manages classroom/lab activities to assure fulfillment of course objectives; presents and practices safety per procedure; may train during off shift and/or weekends as assigned. Project manage university partnership. Has general industry knowledge. Maintains product technical knowledge sufficient to prepare and present defined product courses; disseminates new information to staff; may complete certification on multiple platforms and/or processes to include safety modules; actively certifies others; establishes new certification requirements. Utilizes Technical Publications and System Business Units to improve technical documentation efficiencies; creates and augments documentation to fill gaps in released materials; evaluates instructor performance; trains others in standard course development process/Instructional System Design (ISD); responsible for course design approval. Provides technical expertise and troubleshooting skills to assist with system repairs; ensures system functionality can support course objectives; ensures all safety retrofits are installed on the training systems. Demonstrates knowledge and understanding of the technical training organization and operations and the AGS organization; informs customers of additional technical training courses/products available; assists in building customer relationships and selling technical training related products; provides input on customer issues/needs to determine future training opportunities. Provides coaching and leadership to other instructors; serves as mentor to less senior instructors for class delivery, technical development and certification; anticipates, prevents and resolves customer satisfaction issues. Manages multiple projects of diverse scope and complexity; directs project team members. Alpha Site support to Engineering in house or on an engineering tool provides review of ECO''s; communication to the field. Supports GPS in the generation of docs. Develop new procedures and Best Known Methods. First chamber Build. Work with Engineering and Manufacturing; participate on New Product final test. Develop technical materials. Observe technical activities to determine operating procedure and detail. Interview personnel to become familiar with products & methods. Study tech docs to integrate a technology, operating procedure, production sequence and detail. Review published materials and recommends revisions. Communicates with BUs to obtain current product information for courses updates; represents technical training organization at divisional meetings. Experience Range - 8 to 12 Years Functional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines Business Expertise Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Leadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Problem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impact Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Interpersonal Skills Explains difficult or sensitive information; works to build consensus This role can teach PW(Precision workmanship) and general industry classes. The load for CE training will be very light initially, but the demand for university partnerships will be strong. This position should be able to do project manage university partnership. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Member Inbound. Experience: 1-3 Years.

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Retail Banking(Card Operations). Experience: 1-3 Years.

Profile: Process Trainer-BPO Location: Mohali Minimum 1 year experience as Trainer in BPO (on-paper) Salary: Up to 4 LPA Qualification: Graduation Working Days: 6 Days/Week Good Communication Skills Required Candidate profile How to Apply: Send your updated resume: harmanpreet@skywaysolution.in or call:8264807657 HR Harmanpreet Kaur

Role & responsibilities: Conducting New Hire Training Responsible for managing Training batches - usually 1:20 ratio Feedback & Coaching agents on Process, Quality & Best Practices & OJT Support. Audits cases for agents on the floor on a prescribed sheet defined by the client or TT Give documented feedback as per the gaps identified in the audit. Attend Weekly calibration calls with the client/internal as per calibration roster Conduct training sessions as per requirement under specified timelines Performance Assessment of Trainees during tests Database management, Tbase , daily reports, and analysis Motivating associates through effective management, career development & implementation of reporting mechanisms. Process transactions on a weekly or Monthly basis as defined by the process. Maintain Competency by undergoing TTT certification, get certified on new products and known the training phase. Perform TNI on audit findings and conduct refresher sessions & track performance Maintain Track records of performance and analysis of data critically Preferred candidate profile: Graduate degree in any discipline Excellent Communication Skills (Verbal & Written) 3+ yrs relevant experience as a Trainer Candidate should be immediate joiner

Role & responsibilities: Conducting New Hire Training Responsible for managing Training batches - usually 1:20 ratio Feedback & Coaching agents on Process, Quality & Best Practices & OJT Support. Audits cases for agents on the floor on a prescribed sheet defined by the client or TT Give documented feedback as per the gaps identified in the audit. Attend Weekly calibration calls with the client/internal as per calibration roster Conduct training sessions as per requirement under specified timelines Performance Assessment of Trainees during tests Database management, Tbase , daily reports, and analysis Motivating associates through effective management, career development & implementation of reporting mechanisms. Process transactions on a weekly or Monthly basis as defined by the process. Maintain Competency by undergoing TTT certification, get certified on new products and known the training phase. Perform TNI on audit findings and conduct refresher sessions & track performance Maintain Track records of performance and analysis of data critically Preferred candidate profile: Graduate degree in any discipline Excellent Communication Skills (Verbal & Written) 3+ yrs relevant experience as a Trainer Candidate should be immediate joiner

So what does a Senior Learning Experience Manager really do? Think of yourself as someone responsible for the day-to-day training programs and initiatives across all sites, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because its time to imagine what its like being a Senior Learning Experience Manager. Imagine yourself going to work with one thing on your mind: that you will select, train, and provide work guidance for Training Managers and Supervisors. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will handle the Product Training branch of the Learning and Development Team. As a Senior Learning Experience Manager, you manage the initiation, development, and implementation of the TaskUs training department's site wide initiatives and drive campaign specific training department's site wide initiatives and drive campaign specific training programs for Team Leaders and Teammates. You will be the "Training Master" that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will pioneer all campaign specific training needs and programs in the organization. You will create and execute TL and TM development training which includes; detailed curriculum, training, and evaluation. You will provide campaign specific training that is sufficiently technical but engaging. You will act as the in house expert, maintain all relevant training materials and documents for all levels for trainees; from new teammates to tenured team leaders. You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives. You will proactively explore the specific needs of every department and campaign to develop training materials as needed. You will propose and publish a year long training calendar with specific quarterly objectives. You will plan total Training policies, programs, new testing tools, methods and systems to ensure products and services meet quality standards. So, do you have what it takes to become a Senior Learning Experience Manager? Location - Gurugram,Hyderabad,Indore,Mohali,Mumbai

Job Title: Process Trainer/ Learning Specialist International Voice Process Experience Required: Minimum Qualification: Graduation Minimum 2 years of experience as a Process Trainer in an International Voice Process Salary: Attractive If interested, call Anushka at +91 90360 01770 OR Email your updated resume to anushkaizee@gmail.com

Trainer For MNC Automobile Company in Gurugram Job description Strong knowledge Technical To train 10th/12th passed out students in Automotive Manufacturing technology

Will be section in charge for a section. Will be in charge of allotted Lab labs Maintaining and up keeping of all lab equipment and accessories of asssigned lab and timely calibrations of the lab equipment as per schedule through Maintenance

Create and execute learning strategies and programs & training. Evaluate individual and organizational development needs. Implement various learning methods companywide (e.g., coaching, job-shadowing, online training, etc.)