1438 Process Training Jobs - Page 19

Finance & Accounting Trainer (F&A Trainer) Location: Chennai, Ambattur IE Shift timing: 06:30 pm to 03:30 am Cab facility: 2 way cab facility Experience: Min 3 years of experience in F&A training Job Summary We are looking for a skilled and engaging Finance & Accounting Trainer to design, develop, and deliver impactful training programs for finance professionals. The ideal candidate will possess a solid foundation in accounting principles and F&A concepts, complemented by strong communication and presentation skills. Key Responsibilities Partner with delivery leadership to assess and address F&A capability development needs. Design and deliver onboarding, pre-process, and process-specific training programs. Act as the training point of contact during new transitions, ensuring employee readiness and knowledge retention. Customize and deliver training on soft skills, communication, and domain-specific topics based on industry and client requirements. Conduct training needs assessments to identify skill gaps and learning priorities. Develop training content, manuals, and collaborate with instructional designers on e-learning modules. Facilitate interactive classroom and virtual training sessions. Monitor and evaluate training effectiveness, implementing improvements as needed. Maintain accurate trainee records and ensure audit readiness through centralized documentation. Generate and share training reports with leadership on a regular basis. Provide coaching and feedback to new hires and existing employees. Proactively analyze training needs based on evolving business requirements. Collaborate with subject matter experts and operations teams to ensure training relevance and effectiveness. Bridge knowledge gaps identified during training and post-training assessments. Required Qualifications Bachelors or Masters degree in Finance, Accounting, or a related field. Prior experience as an F&A trainer is highly desirable. Minimum 3 years of experience in finance/accounting training. Willingness to work in night shifts Strong understanding of financial principles, accounting standards, and reporting tools. Familiarity with property management and accounting is an added advantage. Excellent communication, facilitation, and presentation skills. Proficiency in MS Excel, PowerPoint, and financial software such as Yardi, RealPage, or Entrata. Interested candidates can reach HR Febi Dan - 8921968398 (WhatsApp) / Share your updated resume through WhatsApp. Drop your CV to febidan.jose@accesshealthcare.com For more details please contact: Febi HR - 8921968398

Dear Candidates, We have an opening for Quality Analyst & Process Trainer, Interested candidates can walk-down to our office. INTERVIEW DATE:- 23 July 2025 TO 25 July 2025 INTERVIEW TIME :- 10am to 1pm Contact Person:- Sridevi (9945764799) 1, Process Trainer: - - Role & Responsibilities: - - Should have experience in maintain training documents, providing TNI, TNA, monitoring chats/calls/feedback, - Should Track and monitor performance towards key metrics (CSAT, Escalations and NPS) Train the Trainer and Quality staff through TTT - Ensure successful execution of training needs. - Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. - Should send reports/MIS to the Operations team on the progress/pending status of activities. - Should participate in Internal & External Calibrations - Should conduct refresher trainings based on TNI Eligibility Criteria: - - Must have experience minimum 2yrs of an experience as a trainer with BPO / ITES Industry - Qualification: - Graduation/ Post Graduation - Work location: - Koramangala - Age limit: - Below 35yrs - Salary:- Upto 40K - Experience from BFSI domain will be preferred Regards, Sridevi

Roles and Responsibilities Need Immediate joiners who had experience in Banking sector as TRAINER Contact - CHARLIE HR - 7330616341 Ping me with your resume and Name and How soon can you join Email - vemu.raj@teleperformancedibs.com To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training.

What Youll Be Doing: Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities. It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other Trainers Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it! Leaders at Etech should base all decisions and behaviors on the character commitments even when it isnt easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits trainers have to change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them Lead a training class is about creating a fun, engaging environment in which learning can flourish

Roles and Responsibilities Design and deliver training programs for insurance professionals on various topics such as product knowledge, sales techniques, customer service, and leadership. Develop and maintain a comprehensive understanding of our products and services to effectively train others. Conduct needs analysis to identify training gaps and develop targeted solutions to address them. Collaborate with subject matter experts to create engaging content for both classroom-based sessions and e-learning modules. Monitor trainee progress, provide feedback, and evaluate program effectiveness. Contact - Neelam HR - 9594690866 Email - Neelam.Shahu@teleperformancedibs.com

About Sagility Sagility is a tech-enabled BPM services provider, a thought partner providing a broad spectrum of transformational services, to enable our clients provide efficient and hi-quality care across the healthcare system. Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Leading industry analyst firms have consistently cited our service excellence, breadth of offerings, and ability to execute. The most recent being recognized as a leader for Healthcare Payer Operations in 2022 as a part The Healthcare Payer Operations PEAK Matrix Assessment report by Everest Group. To learn more about our recognitions please visit our AWARDS SECTION We have 35,000+ employees in 15 cities across 5 countries India, Philippines, USA, Jamaica, and Colombia. About Sagility Technology We are the technology wing of Sagility, providing a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Sagility Technology uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues and create custom solution roadmap to improve efficiency, engagement, data management, and overall processes. About Sagility Care Management A technology-enabled care management services arm of Sagility focused on applying whole-person interventions to improve healthcare outcomes, reduce costs, and increase satisfaction. Job Title: Director Training Reporting to: Senior Director/ AVP Location: Bangalore Working Days: 5 Days a Week Shift: U.S Shift (4:30 PM 1:30AM) Company URL: www.sagilityhealth.com Mandatory: Ideal candidature would be minimum 8-10+ years experience in U.S Healthcare Process Training WITH MIN 14+ years over all experience, with 7-8+ Years in Training Leadership roles. Exposure to Payer domain training experience is mandatory. Objectives and Responsibilities of Director Training The resource would be part of a dynamic team which will be working with the other members of the Training, Operations, and the Quality teams to manage conduct of new hire training, while also being responsible for the quality performance of the newly trained resources by planning and executing various interventions during the on-the-job training phase. An approximate list of responsibilities is appended below (but not limited to): Overseeing & Managing the Training budget along with the Training ROI Managing Training Operations & partnering with Operations. Driving key initiatives & continuous improvements across the identified LOBs Making sure the Training VOE & Stakeholder feedback are taken care off Developing the Team members for future growth Managing attrition and ensuring the batch throughput is as per the business targets and maintain healthy first pass yield (as per defined targets) Managing batch productivity & batch quality till the 90 days post classroom training Establishing and leading a review cadence, create performance benchmarks to measure and report to management Managing & working with clients, internal teams to drive Content Change management, Effectiveness and Availability Identifying and managing stakeholders by establishing requirements, performance reviews, collating feedback and drafting improvement plans where necessary Investing a substantial amount of time into self & team/ people development, by way of upskilling, cross skilling, and formalized individual development plans Initiating or being a part of major improvement initiatives towards betterment of training practices, measurement, and overall process improvement Leading a team of trainers & master trainers towards achieving laid down team goals & objectives Responsible for driving constant content review, analysis, and improvements where necessary Implementing cost control through optimization of resources such as trainer availability, batch handover timelines, return on investment etc. Leading People Inspirational Leadership Lead from the front as the SME of the Function Design & Drive People Metrics Promoting Diversity & Inclusion as per Organizational Culture Mentoring & Coaching Operational & Leadership values Improve employee retention and enhance employee engagement. Succession Planning Qualifications & Mandatory Skills: Graduation / Postgraduate / with any Training Certifications Displays High Level of Communication Skills Extensive experience in US Healthcare with Ideal candidature would be minimum 8-10+ years experience in U.S Healthcare Process Training WITH MIN 14+ years over all experience, with 7-8+ Years in Training Leadership roles. Experienced in transitioning from traditional to digital learning experience for across the Organization. Hands- on exposure in identifying, defining, and articulating technology system requirements to support learning and talent development solutions Thorough understanding of US health care (ERISA/HIPAA/State Mandates) Not Mandatory Sound knowledge of training delivery and facilitation including in virtual environments, Developing learning assets using multiple delivery options and media. Proven participation on Training Improvements Projects. Demonstrate research and analytical skills in evaluating effectiveness and effort of learning Programs. Awareness of ISO, ISMS & other Compliance and Audit Parameters Astute understanding of MS Office Tools Displays a High Level of Integrity and Maturity Displays high level of People Management practices Additional Good to Have Skills : Eye for detail Facilitation skills (Group & Individual) Exceptional communication skills Feedback & coaching Skills Deep understanding of operational metrics & targets Experience of continuous process improvements would be an added advantage Should be adept at planning & organization Have thorough knowledge and understanding of global training practices and methodologies Strong people management skills and being result oriented Desired eligibility criteria : 1. Needs Assessment Assistant General Manager Training must possess good analytical and planning skills to assess training needs and develop programs to meet those needs. They meet Operations managers and supervisors to assess the training needs of individual departments. They must also evaluate the competency levels of individual trainees so that they can work with employees with different knowledge and skill levels. 2. Training Delivery Assistant General Manager Training must have excellent presentation skills to present training programs (when necessary) They must have comprehensive knowledge of the topic they are discussing so that they can communicate the correct information and handle any questions from trainees She/ He must have good interpersonal and observational skills so that they can assess trainees understanding and progress, and make any necessary adjustments to the program 3. Administration The General Manager Training must have the administrative skills to manage training programs and exceptional people management skills. They should be able to evaluate the outcomes of training sessions and maintain records of trainees progress and achievements. They must also monitor training costs against budgets and ensure they make the most efficient use of company resources. 4. Content Evaluation and Design Ability to evaluate and maintain the recency of all training materials, learning tools & simulations Ensuring that the content for training new hires is current and consistent with the needs and the purpose of the business. Measure of content effectiveness to be gauged by a combination of parameters: a. Certification Pass%b. On the Job Training Pass % c. On floor defects of new hires on account of knowledge ambiguity (gauged through quality interventions)d. Improving Ramp phase performance Ensuring that the learning content on the LMS is readily available based on the day wise curriculum/ agenda for the ongoing batches. Reporting inadequacies on a timely manner to immediate supervisor 5. Operational responsibilities Assistant General Manager Training to drive for the batches to be handed over to operations as per the go-live plan with 100% certification Work closely with quality & operations to conduct refreshers and upskill training as per requirement Have a keen eye in order to be able to amend the process documents with relevant updates and ensure that the same is cascaded to the team (if need arises) Should coach and mentor the team on the floor to bridge knowledge gaps Responsible for conducting regular knowledge check through assessments and provide POA Should be thorough on organization policies and procedure, especially concerning performance improvement & people handling VISIONARY COMPETENCIES: Competency Definition Uses Sound Judgment & Makes Decisions Wisely Surveys a situation quickly and grasps the issue or problem by asking probing questions. Develops sound business recommendations to achieve progress on global issues. Recognizes limits in resolving complex issues and teams with appropriate personnel to resolve issue. Reviews decisions to evaluate impact to long range goals. Shows Initiative Develops and leads the vision for the organization that will create an environment of empowerment and excellence. Ensures that management understands and is equipped with the necessary tools to lead. Looks for new ways to contribute to the business. Promotes Teamwork Shares in-depth knowledge about the global environment to expand team understanding of relevant issues. Leads team supporting global initiatives. Participates in and facilitates internal and external collaborative efforts and arrangements. Communicates Effectively Provides clear understanding of job priorities and expectations. Practices attentive and active listening. Conveys information to all levels of the organization. Leads and facilitates internal and external meetings. Embraces Differences Recognizes and models an understanding of the business value of diversity in team members. Assigns initiatives aligned with team members differences in strengths. Understands multiple voices create new ideas, new services and out of the box thinking. Drives Customer Focus Establishes alliances with key customers and stakeholders. Drives the company strategies to focus on customer needs. Builds organization structures aligned with customer needs. Your life with us: Sagility believes in Doing Right by its People.We believe in providing strong growth opportunities, multiple training programs to support your learning curve, exposure to large international clients and access to advanced technologies and solutions at your disposal - so that you can focus on making a difference through your role.We are an inclusive, open, and welcoming organization where our people are at the heart of everything that we do. We believe in giving back to the local communities in which we operate. We have strong rewards and recognition platforms, programs where your ideas can turn into reality.We respect the need for a composite life and to encourage the same, we have employee friendly leave policies for the much needed down time and a lot more. Our medical insurance coverage is one of the best in class, covering you and your family when you need it. Last but not the least, we have lots of fun everyday through our wellbeing programs, talent shows, engagement activities - its an endless list!

About Sagility Sagility is a tech-enabled BPM services provider, a thought partner providing a broad spectrum of transformational services, to enable our clients provide efficient and hi-quality care across the healthcare system. Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Leading industry analyst firms have consistently cited our service excellence, breadth of offerings, and ability to execute. The most recent being recognized as a leader for Healthcare Payer Operations in 2022 as a part The Healthcare Payer Operations PEAK Matrix Assessment report by Everest Group. To learn more about our recognitions please visit our AWARDS SECTION We have 35,000+ employees in 15 cities across 5 countries India, Philippines, USA, Jamaica, and Colombia. About Sagility Technology We are the technology wing of Sagility, providing a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Sagility Technology uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues and create custom solution roadmap to improve efficiency, engagement, data management, and overall processes. About Sagility Care Management A technology-enabled care management services arm of Sagility focused on applying whole-person interventions to improve healthcare outcomes, reduce costs, and increase satisfaction. Job Title: Associate Director Training Reporting to: Director / Senior Director Location: Bangalore Working Days: 5 Days a Week Shift: U.S Shift (4:30 PM 1:30AM) Company URL: www.sagilityhealth.com Mandatory: Ideal candidature would be minimum 7-8+ years experience in U.S Healthcare Process Training WITH MIN 12-14+ years over all experience, with 3-4+ Years in Training Leadership roles. Exposure to Payer domain training required. Objectives and Responsibilities of Associate Director Training The resource would be part of a dynamic team which will be working with the other members of the Training, Operations, and the Quality teams to manage conduct of new hire training, while also being responsible for the quality performance of the newly trained resources by planning and executing various interventions during the on-the-job training phase. An approximate list of responsibilities is appended below (but not limited to): Overseeing & Managing the Training budget along with the Training ROI Managing Training Operations & partnering with Operations. Driving key initiatives & continuous improvements across the identified LOBs Making sure the Training VOE & Stakeholder feedback are taken care off Developing the Team members for future growth Managing attrition and ensuring the batch throughput is as per the business targets and maintain healthy first pass yield (as per defined targets) Managing batch productivity & batch quality till the 90 days post classroom training Establishing and leading a review cadence, create performance benchmarks to measure and report to management Managing & working with clients, internal teams to drive Content Change management, Effectiveness and Availability Identifying and managing stakeholders by establishing requirements, performance reviews, collating feedback and drafting improvement plans where necessary Investing a substantial amount of time into self & team/ people development, by way of upskilling, cross skilling, and formalized individual development plans Initiating or being a part of major improvement initiatives towards betterment of training practices, measurement, and overall process improvement Leading a team of trainers & master trainers towards achieving laid down team goals & objectives Responsible for driving constant content review, analysis, and improvements where necessary Implementing cost control through optimization of resources such as trainer availability, batch handover timelines, return on investment etc. Leading People Inspirational Leadership Lead from the front as the SME of the Function Design & Drive People Metrics Promoting Diversity & Inclusion as per Organizational Culture Mentoring & Coaching Operational & Leadership values Improve employee retention and enhance employee engagement. Succession Planning Qualifications & Mandatory Skills: Graduation / Postgraduate / with any Training Certifications Displays High Level of Communication Skills Extensive experience in US Healthcare with Ideal candidature would be minimum 7-8+ years experience in U.S Healthcare Process Training WITH MIN 12-14+ years over all experience, with 3-4+ Years in Training Leadership roles. Experienced in transitioning from traditional to digital learning experience for across the Organization. Hands- on exposure in identifying, defining, and articulating technology system requirements to support learning and talent development solutions Thorough understanding of US health care (ERISA/HIPAA/State Mandates) Not Mandatory Sound knowledge of training delivery and facilitation including in virtual environments, Developing learning assets using multiple delivery options and media. Proven participation on Training Improvements Projects. Demonstrate research and analytical skills in evaluating effectiveness and effort of learning Programs. Awareness of ISO, ISMS & other Compliance and Audit Parameters Astute understanding of MS Office Tools Displays a High Level of Integrity and Maturity Displays high level of People Management practices Additional Good to Have Skills : Eye for detail Facilitation skills (Group & Individual) Exceptional communication skills Feedback & coaching Skills Deep understanding of operational metrics & targets Experience of continuous process improvements would be an added advantage Should be adept at planning & organization Have thorough knowledge and understanding of global training practices and methodologies Strong people management skills and being result oriented Desired eligibility criteria : 1. Needs Assessment Assistant General Manager Training must possess good analytical and planning skills to assess training needs and develop programs to meet those needs. They meet Operations managers and supervisors to assess the training needs of individual departments. They must also evaluate the competency levels of individual trainees so that they can work with employees with different knowledge and skill levels. 2. Training Delivery Assistant General Manager Training must have excellent presentation skills to present training programs (when necessary) They must have comprehensive knowledge of the topic they are discussing so that they can communicate the correct information and handle any questions from trainees She/ He must have good interpersonal and observational skills so that they can assess trainees understanding and progress, and make any necessary adjustments to the program 3. Administration The General Manager Training must have the administrative skills to manage training programs and exceptional people management skills. They should be able to evaluate the outcomes of training sessions and maintain records of trainees progress and achievements. They must also monitor training costs against budgets and ensure they make the most efficient use of company resources. 4. Content Evaluation and Design Ability to evaluate and maintain the recency of all training materials, learning tools & simulations Ensuring that the content for training new hires is current and consistent with the needs and the purpose of the business. Measure of content effectiveness to be gauged by a combination of parameters: a. Certification Pass% b. On the Job Training Pass % c. On floor defects of new hires on account of knowledge ambiguity (gauged through quality interventions) d. Improving Ramp phase performance Ensuring that the learning content on the LMS is readily available based on the day wise curriculum/ agenda for the ongoing batches. Reporting inadequacies on a timely manner to immediate supervisor 5. Operational responsibilities Assistant General Manager Training to drive for the batches to be handed over to operations as per the go-live plan with 100% certification Work closely with quality & operations to conduct refreshers and upskill training as per requirement Have a keen eye in order to be able to amend the process documents with relevant updates and ensure that the same is cascaded to the team (if need arises) Should coach and mentor the team on the floor to bridge knowledge gaps Responsible for conducting regular knowledge check through assessments and provide POA Should be thorough on organization policies and procedure, especially concerning performance improvement & people handling VISIONARY COMPETENCIES: Competency Definition Uses Sound Judgment & Makes Decisions Wisely Surveys a situation quickly and grasps the issue or problem by asking probing questions. Develops sound business recommendations to achieve progress on global issues. Recognizes limits in resolving complex issues and teams with appropriate personnel to resolve issue. Reviews decisions to evaluate impact to long range goals. Shows Initiative Develops and leads the vision for the organization that will create an environment of empowerment and excellence. Ensures that management understands and is equipped with the necessary tools to lead. Looks for new ways to contribute to the business. Promotes Teamwork Shares in-depth knowledge about the global environment to expand team understanding of relevant issues. Leads team supporting global initiatives. Participates in and facilitates internal and external collaborative efforts and arrangements. Communicates Effectively Provides clear understanding of job priorities and expectations. Practices attentive and active listening. Conveys information to all levels of the organization. Leads and facilitates internal and external meetings. Embraces Differences Recognizes and models an understanding of the business value of diversity in team members. Assigns initiatives aligned with team members differences in strengths. Understands multiple voices create new ideas, new services and out of the box thinking. Drives Customer Focus Establishes alliances with key customers and stakeholders. Drives the company strategies to focus on customer needs. Builds organization structures aligned with customer needs. Your life with us: Sagility believes in Doing Right by its People. We believe in providing strong growth opportunities, multiple training programs to support your learning curve, exposure to large international clients and access to advanced technologies and solutions at your disposal - so that you can focus on making a difference through your role. We are an inclusive, open, and welcoming organization where our people are at the heart of everything that we do. We believe in giving back to the local communities in which we operate. We have strong rewards and recognition platforms, programs where your ideas can turn into reality. We respect the need for a composite life and to encourage the same, we have employee friendly leave policies for the much needed down time and a lot more. Our medical insurance coverage is one of the best in class, covering you and your family when you need it. Last but not the least, we have lots of fun everyday through our wellbeing programs, talent shows, engagement activities - it’s an endless list!

What is the role is all about The responsibilities would include: Delivering Technical training Training Calendar Preparation Communication with field staff Measuring Training Effectiveness Training commercials and administrative activities etc The person should deliver product technical training to the dealership after-sales network (Electrical Concepts & Basic, Advanced,product ) He should be well versed with all the technical knowledge of four-wheelers Should be able to communicate with candidates easily Should communicate with area managers to get the nominations for training and prepare the training calendar accordingly and communicate it back to fieldmanagers Measuring the effectiveness of training programs and improving the feedback mechanism Setting bills and preparing dealer debits for the expenses incurred,according to training attendance Other administrative activities related to training Who are we looking for The requirements to apply for these positions are as follows: Candidates who are working with (4-Wheeler) automobile dealership with an experience of 3/4 years in diagnosis assignments Candidates working as Diagnostic Expert / System Technician / Co-Tech / E-Tech / DET (Diagnostic Expert Technician) Strong clarity on Electricals basic and advance terminologies Proficiency in all MS Office tools is required Excellent problem-solving skills coupled with the ability to understand complex information and assessrequirements Fluency in a regional language is a must

Greetings from Foundever! Openings for Training Lead for International Process Total Work Experience - 10 Years Training Experience 2+ years (as Training Lead on Paper) Only BPO/BPM candidates should apply Shifts - US (Mon-Fri) Domain - Telecom (Voice Process) Location - Airoli, Navi Mumbai Work from Office Role & responsibilities Responsible for the Site/Operating Center-wide L&D operations for all programs & clients. Candidates from Telecom process background would be preferable. - US Shifts Responsible for managing the internal operating center/ KPIs for the operating center/site. Responsible for hiring, training, & managing a team of Managers, Training Specialists & Coordinator Responsible for in-class/nesting supervision & coaching for all training staff in the operating center/site. Responsible for the consistency/execution/results/coordination & delivery of New Hire Training, Nesting & BQM for the operating center/site/ Responsible for the throughput & New Hire Attrition as deemed by the upstream processes 0 through end of Nesting + 30 days (varying degrees of accountability). Coaching, Development & Performance Management of the Training Specialists, Training Mangers, Coordinators etc. Responsible for budgetary compliance & maintaining of ratios & hcs. Responsible for consistency & compliance to all mandated tools, templates, formats & reporting guidelines. Preferred candidate profile Plans, project manages, executes & ensures training delivery (New Hire + Ongoing) for clients globally. Coach & Develop training specialists & managers in their core competencies. Observe class, nesting & BQM delivery and lead coach sessions for the group. Proactively engages and manages the operating-center service delivery relationship. Partners with stakeholders to support revenue growth and demands for the operating center. Represents L&D in all relevant strategic and tactical forums; internal & external for the operating center. Partners with Service Delivery/Quality to determine needs and gaps within the operating site. Conducts & leads detailed gaps & needs analysis and post-training assessment initiatives for the program. Proactively seeks to improve Training Delivery for the site via content, context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable.. Collate, audit and report out all client related billable/non-billable reports and any and every other reporting requirements via MIS Analyst/Coordinator (by client) Lead special projects or new business developments that require specialized training attention. Maintain updated hiring & resource planners for all the operating center/site. Ensures consistency & compliance to all mandated tools, & reporting guidelines (via Training Specialists/Managers & Coordinator). Ensure updated knowledge of the two key programs at the operating center with self at all times. Ensures the tracking & assessment of the key performance indicators, including attrition & 30-60-90 days performance post nesting for each wave. Creates weekly Learning and development site report. Participates in weekly/bi-weekly performance calls with Enterprise Managers, SD & Client as required Management of the Site Training Budget; people (VTF & Trainers utilization), facilities and equipment. Drive hiring and sourcing. Perform other related duties and assignments as required and as assigned by supervisor or manager. Education: Any Graduate Location: Airoli, Navi Mumbai (Raheja Gigaplex IT Park) Interested candidates can share CV to tejal.mohadikar@foundever.com

Key Responsibilities: Deliver engaging training sessions for new hire batches and existing agents Prepare training plans, content, and assessments aligned with client expectations Train agents on customer service etiquette, communication skills, and process knowledge Track and evaluate training effectiveness using performance metrics and feedback Coordinate with operations, quality, and HR teams to identify learning gaps Maintain training MIS, reports, and documentation regularly Conduct floor support and nesting supervision post-training Key Skills Required: Strong communication and facilitation skills In-depth understanding of BPO customer service (inbound/outbound, voice/non-voice) Excellent interpersonal and coaching abilities Basic knowledge of CRM tools and call center systems Analytical mindset to measure training impact Preferred Qualifications: HSC / Graduate 13 years experience as a Customer Service Trainer in a BPO setup Contact below :- HR - Aryan mob - 9767553556 HR Manager - Pinky Yadav mob - 7977519951 Email - pinkyy@eosglobe.com

About the Company Luna Technologies Pvt. Ltd. is a Navi Mumbaibased industrial automation company dedicated to empower the Indian Industry to reinvent itself and reach new heights. We are a family of more than 350 people providing industry solutions varying from simple motion solutions to full-fledged robotic installations. We provide full life-cycle support ranging right from design to installation, panel-building, robot solutions, service & repair. Job Description Position: Technical Trainer We are looking for an engineer with good technical knowledge and communication skills for the post of a Technical Trainer. The roles and responsibilities of the individual would include: 1. Design and Delivery of Technical Sessions on the various products that the company sells both for Internal Teams and External Clients. 2. Develop training content (presentations, videos, hands-on modules) tailored to different audiences engineers, technicians, sales teams. 3. Conduct on-boarding sessions for new technical staff. 4. Stay updated with the latest technologies and incorporate them into training. 5. Evaluate training effectiveness through feedback, assessments, and hands-on tests. 6. Occasionally visit customers to study and provide technical solutions to customer's queries Exposure and Advantages This is a unique job role and can offer various avenues for both personal and professional growth. Some advantages include: 1. Exposure to Diverse Industries 2. Hands-On Access to Latest Technologies 3. Skill Building in High-Demand Areas such as Industry 4.0, IIoT and Smart Robotics 4. Continuous Learning Culture 5. Networking & Recognition through various trade shows, exhibitions and expos

We are looking for a highly motivated and enthusiastic individual to join our team as a Trainee Associate in Asteria Aerospace Pvt Ltd, located in [location to be specified]. The ideal candidate will have 0 to 1 years of experience. Roles and Responsibility Collaborate with cross-functional teams to design and develop innovative aerospace solutions. Assist in the development of new products and technologies using IT Services & Consulting expertise. Conduct research and analysis to identify areas for improvement in existing systems. Provide technical support and guidance to junior team members. Participate in training programs to enhance skills and knowledge. Contribute to the development of business strategies and plans. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent communication and interpersonal skills. Ability to work effectively in a team environment. Strong problem-solving and analytical skills. Quick learner with adaptability to new technologies and processes. Familiarity with industry standards and regulations.

Positions General Duties and Tasks In these roles you will be responsible for: Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for quality assurance Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Requirements for this role include: Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM. High school diploma 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions **The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s basis business requirement. **All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

Close Trainee Training and Operational Excellence Job Description Assist in gathering training needs of the organization Compile and consolidate the needs identified. Help in making training plan Assist in coordinating and finding internal and external faculty / courses Assist in logistical arrangements for training Gather training feedback and compile data Prepare required reports Assist in understanding practices followed by delivery teams Help in documenting improvements and process training material Assist in coordinating with delivery teams Assist in implementation of security practices Assist in other matters pertaining to the Personnel Development and Operational Excellence Departments Job Specification Ability to work methodically and carefully Microsoft Office Suite Excel, Word and PowerPoint Satisfactory oral and written communication Have an understanding of numbers and metrics, and be able to work with numerical data Ability to work in a team and with others in the organization Security consciousness

Description: GlobalLogic is looking for a motivated and experienced Team Lead to manage a team, drive performance, and ensure the delivery of high-quality results in alignment with organizational goals. The ideal candidate should possess strong leadership, communication, and problem-solving skills. Requirements: Any Graduate or equivalent; Masters degree a plus. At least 2 years of leadership and management experience, with a proven track record of success Very strong expertise in Excel, powerpoint, Google Sheets/Docs Experience in process training design and delivery Experience and interest in curriculum development and management Excellent written and verbal communication skills, including public speaking Attention to detail a must. Quick learner with proven ability to lead and develop a team. Creative problem-solving and analysis skill. Desired experience in planning, strategising and managing a project independantly. Experience in Client communication would be an added advantage Candidate should be ready to completely Work from Office and should be open to work in Shifts Job Responsibilities: Assist Sr leads / AM's to carry out their day to day functioning Lead a team of specialists working on data entry initiatives Build team structure, recognize leadership potential, and develop enhanced skill sets within the team. Deliver new transit data in a timely manner to the highest possible quality standard Design and optimize existing processes, to ensure we optimize for efficiency and quality of output, and provide ongoing feedback on tools Provide regular reports on growth and performance of the department, and develop metrics to measure this growth. Training curriculum development and delivery for the teams within the Gurgaon office. Coordinate effectively with other Team Leads across Content Sourcing team Manage projects as needed. Assist in the evaluation of candidates What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

Should have process training experience on papers for at least 2 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of RAG Analysis. Should be able to converse in Telugu & Kannada Interested candidates can reach out to - Bhawnas1@hexaware.com , 6260351725 Regards Bhawna

Job Description Process Trainer Location Gurugram Job Responsibilities: Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Desired Skills: • Required from a training background • Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. • Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching • Ability to communicate and resolve issues that affect Performance Criteria • Ability to handle escalations from employees • Ability to escalate issues to their supervisor or other internal departments Candidate should be comfortable working from office 6days - Gurugram Kindly share your resume at amulyavaish@paisabazaar.com

Responsible for functional direction of agents within the program training classroom environment•Prepare and present training materials through classroom learning•Utilize presentation and facilitation skills including creative training techniques Required Candidate profile Recommend curriculum modifications to Training Manager•May support Instructional Design team in designing and developing training materials call @9716551077 share cv at mamta@emsol.co.in

Content delivery Implement training programs for retail staff & beauty consultants in the cluster Provide product knowledge, sales & service techniques by virtual sessions and onjob experiential trainings Collaborate with external brand partners/ trainers to organise product trainings for staff Ensured proper execution of Training practices and procedures related to New Hire and beauty advisor training Staff evaluation and KPI performance Keep a tab on sales kpis conversions, Average order value, UPT draw training interventions accordingly. Evaluate staff , provide feedback to improve performance Monitor teams to check consumption of e- learning LMS content and assessments Training reports : Maintain training records and reports to track staff trainings Update daily/ weekly/monthly reports Training Content creation: Assist in creation of training content on category, product, service Collaborate with brand trainers to access content Knowledge of trends & feedback: Stay updated on industry trends and beauty products Providing constant feedbacks to brand & operations teams on product performance, assortment, trends etc

We are hiring for Process Trainer. Knowledge in GIS is preferred. Knowledge on Facilitation , TNI TNA Throughout, Batch lifecycle is important. Interested candidates can share their resume on 9740392870 with the subject line as "GIS Trainer"

About Fibe (formerly EarlySalary) : Fibe is a leading consumer lending app in India, catering to young, tech-savvy, and aspirational consumers. It offers a range of financial products, including cash loans, and sector-specific loans in areas like healthcare, education, and green finance, making financial solutions more accessible. Fibe has grown rapidly and is now a market leader in serving middle-income and underserved groups. Recently upgraded to A- by CARE Ratings, Fibe has access to funding from major banks and NBFCs. With over 7 million loans disbursed, totaling Rs. 26,000 Cr+, Fibe is ISO/IEC 27001 certified for information security. Winner of BW Festival of Fintech Lending Platform of the Year (Gold) and Fintech Brand of the Year (Silver) ET Healthcare Awards 2024 - Excellence in Affordable Healthcare Financing Entrepreneur 2024 Founder of The Year & Best Innovation in Financial Services Winner of G20 Digital Innovation Alliance Best Startup in Fintech Great Place to Work Certified Role: Assistant Manager - Training Core Responsibilities: Design and deliver training programs related to Loans, BNPL, and Fintech regulations . Develop high-quality PowerPoint presentations that enhance learning effectiveness. Create fresh, engaging, and interactive content for training materials, manuals, and e-learning modules. Conduct live sessions, webinars, and workshops for different teams, including sales, customer support, and collections teams . Evaluate training effectiveness through feedback, assessments, and continuous improvement. Stay updated on industry trends, regulatory changes, and Fintech innovations to integrate them into training modules. Collaborate with stakeholders to understand business needs and tailor training programs accordingly. Key Skills & Experience Required: Expertise in PowerPoint – ability to design visually appealing and informative slides. Strong content creation skills – ability to develop comprehensive training materials . Experience in Fintech – especially in Cash Loans & BNPL products. Experience with LMS (Learning Management Systems) and e-learning tools and AI web tools that cater to training requirement Excellent communication and presentation skills. Basic excel reporting skills Previous experience as a Trainer in BFSI / Fintech / Loan & BNPL sector . Familiarity with financial products, lending processes, and compliance regulations. Ability to adapt training methods to suit different audiences.

Hiring For Process Trainer for a BPO Salary Up to 9.5 LPA Location - Mumbai, Bangalore, Kolkata , Thane, Pune, Hyderabad,- Gurgaon Min. 2 Year overall Experience (1 Year as Trainer) Salary - Upto9.5 lpa Immediate Joiners Only Required Candidate profile Graduate Only Experience as a Trainer either in Soft Skill / VNA or Process Trainer Call & Whatsapp UR CV - Ranjeeta - 8448728507 Shweta - 7020527305

You should have 4-6 years of experience in Fund accounting/ Financial Reporting for hedge funds or mutual funds, with knowledge about the capital market. Good accounting knowledge is a must, along with knowledge of the Mutual fund and Hedge Fund industry. It is essential to have a sound understanding of derivatives, equities, and fixed income securities. Additionally, you should have experience working on N-PORT / NMFP / NCEN filing, Financial Reporting profile, responsible for the preparation and presentation of various financial statements as per IFRS, US GAAP, Lux GAAP, and Irish GAAP, etc. Prior working experience in BPO/captive on capital markets back-office processes is preferred. Experience and expertise in Business Areas like Middle Office Processing, Financial Reporting, and Fund accounting are required. Experience in process set-up/migration of work from onshore would be an added advantage. Your key responsibilities include the preparation and review of financial statements/regulatory reports like- Balance sheet, PnL, Schedule of Investment, cash flows, Notes to the accounts as per applicable GAAP. You will act as a subject matter expert for the team, following US GAAPs, IFRS, Lux GAAPs, and IRISH GAAPs. Assisting Seniors with performance data, updating required trackers and KPI, process documentation, SOP, ensuring process initiatives, continuous quality improvement, imparting process trainings to the new members, meeting SLAs, being a good team player, and a quick learner. You should be willing to work in shifts and flexible work hours as per process requirements. Educational qualifications include B. Com, M. Com, Postgraduate Degree from a recognized business institute/university, majorly in Accounting or Finance. Professional qualifications like CA, CFA, and CPA will be an added advantage. Skills required for this role include good communication / domain skills, good interpersonal skills, and good knowledge of MS Office (MS Excel and MS Word). This role falls under the Job Family Group of Operations - Transaction Services, specifically within the Job Family of Fund Accounting. It is a full-time position. For the most relevant skills, please refer to the requirements listed above. For complementary skills, please see the details provided or contact the recruiter.,

Greetings from Homebazaar.com We are proud to get Certified as Great Place to Work '2024 Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Senior Corporate Trainer Job Location : Vashi Experience : 2 Years to 8 Years Key Responsibilities: Deliver engaging sessions on communication, persuasion, customer handling, conflict resolution, and other interpersonal skills crucial for sales success. Ensure trainees gain in-depth knowledge of products/services, USPs, competitive positioning, and benefits to articulate value effectively to customers. Train new and existing employees on the end-to-end sales process, CRM usage, compliance protocols, and company-specific procedures. Monitor and guide employees during live calls or sales scenarios, providing real-time feedback to bridge the gap between theory and execution. Conduct focused training sessions on call structure, pitch delivery, objection handling, listening skills, and closure techniques for both inbound and outbound calls. Work closely with sales managers to identify skill gaps and develop customized training interventions. Track training effectiveness through assessments, feedback, and performance metrics. Regularly update stakeholders on progress and improvement areas. Qualifications: Bachelor's degree in any discipline (Training certification is a plus) 3+ years of experience as a Sales Trainer or similar role Proven experience in conducting classroom, virtual, and on-the-floor training session Strong knowledge of sales techniques and call center dynamics Excellent communication, presentation, and interpersonal skills Proficiency in MS Office and basic training tools (PPT, LMS, etc.) How to Apply? Kindly share your resume on thomas.shinde@gmail.com and for more details contact on 8655897621.

Leading BPO in Mumbai Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6.5LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in