1438 Process Training Jobs - Page 17

Job Title:- Lead/Ast Manager- International Banking Process Trainer We are seeking an experienced Lead International Banking Process (Commercial/Personal) Trainer to join our team. The ideal candidate will have a strong background in banking processes and excellent training skills. As a Voice Trainer, the candidate will be responsible for training banking staff on various processes and procedures. The successful candidate will be based in either Bangalore or Mumbai. Location Responsibilities Develop and deliver comprehensive training programs for banking staff on various processes and procedures. Conduct voice training sessions to enhance communication skills of banking staff. Collaborate with subject matter experts to create training content and materials. Evaluate the effectiveness of training programs and make recommendations for improvement. Maintain accurate records of training sessions and participant feedback. Provide coaching and mentoring to junior trainers to enhance their skills and knowledge. Requirements 6-12 years of experience in banking process training or a related field. Strong knowledge of banking processes and procedures. Excellent training and communication skills. Ability to develop and deliver engaging training programs. Experience in conducting voice training sessions. Strong analytical and problem-solving skills. Ability to work in a team environment and collaborate with subject matter experts. Contact Person: Subashini

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. R oles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Retail Banking (PO). Experience: 5-8 Years.

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Training. Experience: 5-8 Years.

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Retail Banking (PO). Experience: 5-8 Years.

Job Position: Process Trainer Location: Hyderabad Shift: Rotational (Majorly US Shifts), Weekly 2 Days off Notice Period: Immediate Joiners or maximum 30 Days NP Relevant Experience: Minimum 2 Years on paper experience as a Process Trainer Skill Sets: In-depth knowledge in TNI, TNA, TTT, OJT, Classroom Training, and Facilitation. Candidates from BPO Industry will be preferred. Interview Rounds: HR Round OPS Round (Virtual) Perks & Benefits: Permanent Opportunity (Under direct payroll of Wipro), One way cab facility within 30kms from Gachibowli or Gopanpally Wipro office location. Interested candidates please share your CVs on - 9740392834 Mention "Applied for Process Trainer"

Candidate should have experience working as a Process Trainer in Claims adjudication process for US Healthcare Shift - US rotational shifts Work Location - Hyderabad Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Swapna @ 7411718707 for more details.

We are looking for a dynamic and experienced Product and Process Trainer (Female) to join our team organization based out at Noida Sector - 127 . The ideal candidate will have a proven track record of delivering impactful training programs focused on both product knowledge and operational processes. You will play a critical role in enhancing employee skills, improving product understanding, and ensuring process adherence across teams. Interested candidates with suitable experience can share their resume at shyamu.mishra@innovatiview.com Key Responsibilities: Design and deliver effective training programs on product features, workflows, and standard operating procedures. Conduct refresher and upskilling training for new and existing employees. Collaborate with product, operations, and quality teams to ensure training content is aligned with current business practices. Create and update training materials, manuals, SOPs, and knowledge documents. Assess training needs through surveys, feedback and performance metrics. Monitor and evaluate the effectiveness of training programs and make necessary improvements. Maintain detailed records of training schedules, attendance, feedback, and evaluation reports. Support process standardization across departments through structured training. Conduct on-the-job coaching and post-training support as needed. Required Skills & Qualifications: Technical Graduate (BE/B.Tech/BCA) with min 3 years of experience in product and/or process training roles, preferably in the service, tech, and education sectors Excellent communication, facilitation, and presentation skills. Strong understanding of adult learning principles and training methodologies. Proficiency in MS Office Suite and training tools like PowerPoint, Google Slides etc Ability to simplify complex concepts for varied audiences. Strong attention to detail and process orientation. Comfortable conducting both virtual and in-person training sessions.

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : Rani.Ramchandani@sagilityhealth.com Regards, TA Team Sagility

Ethnotech Academy is looking for Technical Trainer to join our dynamic team and embark on a rewarding career journey Training Program Development: Designing and developing training programs and curricula that align with the learning objectives and requirements of the target audience Technical Trainers assess the training needs, identify learning outcomes, and create instructional materials such as presentations, training manuals, and hands-on exercises Training Delivery: Delivering training sessions and workshops to individuals or groups Technical Trainers use a variety of instructional techniques, such as lectures, demonstrations, interactive discussions, and hands-on exercises, to engage learners and facilitate effective knowledge transfer They may also utilize e-learning platforms or virtual training tools for remote or self-paced learning Technical Subject Matter Expertise: Demonstrating in-depth knowledge and expertise in the specific technical field or domain Technical Trainers stay updated with the latest advancements, best practices, and industry trends in their area of specialization They are capable of answering technical questions, providing real-world examples, and sharing practical insights with trainees Training Needs Analysis: Assessing the skill gaps and learning needs of individuals or organizations Technical Trainers conduct training needs analysis by evaluating job roles, competency frameworks, and performance requirements They identify specific areas where training intervention is required and develop customized training plans accordingly Evaluation and Assessment: Assessing the effectiveness of training programs and conducting learner evaluations Technical Trainers collect feedback from participants, conduct knowledge assessments, and evaluate the impact of training on learners' performance and skill development They use this feedback to continuously improve the training content and delivery methods

Key Responsibilities: Conduct new hire training for voice processes (inbound/outbound). Deliver refresher training, upskilling, and process updates to existing employees. Prepare training content, scripts, mock call scenarios, and assessments. Monitor and evaluate training effectiveness using assessments, call audits, and feedback. Coordinate with Quality and Operations teams to identify and address performance gaps. Maintain detailed records of attendance, performance, and training outcomes. Provide feedback and coaching to trainees during nesting and on-the-floor periods. Drive floor engagement and ongoing learning programs for agents. Skills & Competencies: Excellent communication skills in English and Hindi. Strong presentation and facilitation skills. Familiarity with customer service tools, CRMs, or dialers used in contact centres. Ability to manage batch dynamics and engage a diverse group of learners. Strong observation and feedback skills. Educational Qualification: Graduate in any discipline (preferred) Certification in Training/Instructional Design is a plus Interested candidates please click on apply or send resume on whats App- 8639839227/ Shruthi_beulah@apollohospitals.com

Econ Climate Fund is looking for Equity Analyst Trainee to join our dynamic team and embark on a rewarding career journeyAssisting experienced employees with their daily tasks and responsibilities.Observing and gaining hands-on experience in various aspects of the job.Receiving feedback and guidance from supervisors and mentors.Completing assigned projects and tasks under the supervision of experienced employees.Collaborating with team members and contributing to team projects.Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow.

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay. Location : Pune Job Purpose We are looking for an experienced candidate to work with us as a Soft Skills Trainer. The ideal candidate should have a proven track record of delivering high-quality soft skills training programs and ensuring quality in customer service delivery in a fast paced and a continuous improvement environment. The span of support would expand beyond India. The candidate should be a self-starter, be able to work independently with minimal supervision, is adaptive to changes, has a zeal to learn and has excellent communication and interpersonal skills. Our Soft Skills Training Team is at the forefront of empowering both our employees and customers to thrive in a global environment. In a customer service company with a diverse, international clientele, we play a crucial role in shaping the skills that drive exceptional customer experiences. Through personalized training programs, we focus on enhancing core soft skills that are not only essential for delivering world-class service but also foster personal growth and professional development for our team members. By equipping employees with the tools to succeed both at work and in life, our team contributes to creating a culture of excellence that extends to every customer interaction, no matter where they are in the world. Responsibilities : New Hire Training on Soft Skills - Pre Process Training followed with pre and post assessments New Hire Support on Soft Skills during the Process Training Consistent alignment with operations by auditing calls, chats & emails Support Recruitment Teams to assess the quality of candidates with respect to their communication skills during the interview process Understanding needs, conducting refresher training in English - as per requirement Demonstrating innovation in training by incorporating the floor requirement into the curriculum Conduct engaging and interactive training sessions, workshops, and seminars on various soft skills topics Assess participants needs, skill levels, and progress, and provide constructive feedback for improvement Provide one-on-one coaching and support, focusing on improving soft skills and customer-centricity Collaborate with stakeholders to understand training requirements and tailor programs accordingly Foster a culture of customer-centricity and excellence in customer service Manage resources effectively to ensure optimal training outcomes and resource utilization Develop and maintain delivery expertise in customer services, staying updated with industry trends and best practices Track and report improvements and trainee / project related performance. Should have experience and comfort in working on excel/google sheets / docs / ppt etc. and knows RCA Conduct TNI/TNA to identify training needs through audits of calls, emails, and chats, and develop improvement plans accordingly Qualifications & Experience Qualification - Graduate Proven or hands-on experience of at least 2.5 yrs as a Soft Skills/Communication Trainer, preferably in an International Customer Servic

We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 7-10 years of experience in the IT Services & Consulting industry. Roles and Responsibility Collaborate with cross-functional teams to analyze complex data sets and provide actionable insights. Develop and implement process improvements to increase efficiency and productivity. Conduct thorough analysis of market trends and competitor activity to inform business decisions. Provide expert-level support for data-driven decision making across various departments. Design and deliver training programs to enhance team capabilities. Foster a culture of continuous learning and professional development within the team. Job Requirements Proven experience as a Senior Analyst in a similar role, preferably in the IT Services & Consulting industry. Strong analytical and problem-solving skills, with the ability to interpret complex data sets. Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders. Ability to work in a fast-paced environment and meet deadlines. Strong attention to detail and organizational skills, with the capacity to manage multiple projects simultaneously. Experience with data analysis tools and technologies, such as Excel, SQL, or statistical software.

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team. The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance. Proficiency in both English and Hindi is essential for this role. Key Responsibilities Audit outbound collection calls to ensure compliance with company policies and regulatory guidelines Evaluate call quality and provide constructive feedback to collection agents Identify process gaps and recommend actionable solutions to enhance performance Conduct periodic calibration sessions with team leads and stakeholders to ensure alignment in quality standards Prepare detailed reports on quality trends, agent performance, and improvement areas Collaborate with training teams to design refresher modules based on audit findings Ensure adherence to quality metrics and participate in internal reviews and quality checks Support any investigations or escalations with relevant call records and findings Key Requirements Minimum 1-2 years of experience as a Quality Analyst/ Call audit in a collections or customer service process (preferably BFSI sector/Collection) Excellent command over spoken and written English, Hindi, Tamil & Telegu (mandatory). Strong analytical and listening skills Good knowledge of quality monitoring tools and MS Office (Excel, PPT) Familiarity with CRM systems, call recording tools, and QA scorecards Ability to work independently and manage multiple priorities in a fast-paced environment Strong interpersonal skills with a solution-oriented approach Compensation If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team. The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance. Proficiency in both English and Hindi is essential for this role. Key Responsibilities Audit outbound collection calls to ensure compliance with company policies and regulatory guidelines Evaluate call quality and provide constructive feedback to collection agents Identify process gaps and recommend actionable solutions to enhance performance Conduct periodic calibration sessions with team leads and stakeholders to ensure alignment in quality standards Prepare detailed reports on quality trends, agent performance, and improvement areas Collaborate with training teams to design refresher modules based on audit findings Ensure adherence to quality metrics and participate in internal reviews and quality checks Support any investigations or escalations with relevant call records and findings Key Requirements Minimum 1-2 years of experience as a Quality Analyst in a collections or customer service process (preferably BFSI sector/Collection) Excellent command over spoken and written English & Hindi Strong analytical and listening skills Good knowledge of quality monitoring tools and MS Office (Excel, PPT) Familiarity with CRM systems, call recording tools, and QA scorecards Ability to work independently and manage multiple priorities in a fast-paced environment Strong interpersonal skills with a solution-oriented approach Compensation If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

Job Title: Learning and Development Trainer Industry: Retail Location: Chennai & Hyderabad Language Proficiency: English, Telugu & Tamil. Travel Requirement: Open to travel as per training requirements Experience: 4 to 8 Years Qualification: Graduation (Any stream) Job Overview: We are seeking a dynamic and experienced Learning & Development Specialist to design, develop, and deliver impactful training programs for our retail workforce. The ideal candidate will have strong expertise in sales, product, and process training, combined with the ability to create engaging content using tools like Canva, PowerPoint, and Word. Key Responsibilities: Design and deliver end-to-end Sales, Product, and Process Training modules. Conduct training need analysis to identify skill gaps and address them effectively. Create training materials using Instructional Design principles and tools such as Canva, PPT, and MS Word. Evaluate training effectiveness and update modules based on feedback and outcomes. Coordinate with internal teams and management to schedule and manage training sessions. Travel to different store locations to conduct on-site training across regions. Maintain training records and reports for audits and reviews. Must-Have Skills: Proven experience in Sales Training, Product Training, and Process Training. Excellent communication and facilitation skills in English, Telugu, and Hindi. Strong interpersonal and presentation skills. Hands-on experience with Instructional Design. Proficiency in Canva, PowerPoint, and MS Word. Preferred Qualities: Passionate about people development and continuous learning. Ability to work independently and manage multiple training schedules. Flexible with travel and adapting to dynamic retail environments. To Apply: Send your updated resume to hr.corp1@royaloakindia.com with the subject line "Application for L&D Trainer Retail".

As a Sales Trainer at Leap, you will play a crucial role in training the existing team and new hires. Your responsibilities will include collaborating closely with stakeholders, managing the sales training charter, conducting Quality Assurance assessments, and ensuring that the training material aligns with business metrics. Your primary focus will be on building and driving training effectiveness by monitoring and improving processes, staying updated on the latest sales trends, tools, and techniques, and working with sales managers to align training initiatives with business goals. Additionally, you will work with product teams to provide comprehensive product training for the sales force. To excel in this role, you should have a background in sales, preferably in the edtech industry, along with a minimum of 3 years of training experience. Your skills in instructional design, communication, and presentation will be essential for designing and implementing effective training programs. Familiarity with training software and platforms, strong analytical abilities, and the capacity to manage multiple projects concurrently will also be key to your success. The ideal candidate for this position will have a proven track record in sales training, possess strong stakeholder management skills, and be adept at analyzing sales performance data to identify training needs. If you are looking for a challenging opportunity in HSR Layout that allows you to make a significant impact on sales training and development, this role at Leap could be the perfect fit for you.,

As an Insurance Operations Administrator in Mumbai-Hiranandani on a 12-month contract with possible extension, you can expect an opportunity to showcase your skills in the insurance broking lifecycle. You will have the chance to enhance your knowledge, provide improvement ideas for recently transitioned or upcoming processes. Upon joining, you will receive a comprehensive introduction to the business overview, team dynamics, operating model, roles and responsibilities, and stakeholder expectations. Process training will be provided, including a detailed walkthrough and competency review period to ensure your success in the role. It is crucial for you to understand the services or processes, learn about associated risks, and become an expert in at least one line of business. The team, though new, is rapidly growing, with colleagues averaging 4 years of experience. Collaboration and support among team members are emphasized to exceed customer expectations. Your responsibilities will include being an integral part of the team, contributing to building and transitioning functional capabilities, managing work efficiently to meet SLAs, executing cases according to training and guidelines, and reporting any delays or issues to the appropriate authorities. Adherence to policies, procedures, and data security guidelines is essential. Requirements for this role include a graduate degree in any field, flexibility to work in various shifts, strong written and oral communication skills, patience, diligence, adaptability, organizational skills, and the ability to work under pressure to meet deadlines. To stand out in this role, having at least 1 year of associate experience, strong analytical and decision-making abilities, client focus, willingness to learn and adapt, and proficiency in Microsoft Office, particularly in Excel basics and Outlook, are key attributes.,

Need Regional Training Manager for Home Loan/ Lap with leading NBFC Location - Bangalore & Raipur Need 4-6 Years exp in Classroom Training. Need from Banking & NBFC only. CTC Upto 12 Lacs Pls share cv on sanjeevani.dupare@voicehr.in

Profile - Process Trainer (International Process) Location - Noida Salary - upto 6.5LPA Qualification - Any Graduate Experience - 1-3 year Skills - Excellent Communication Contact us - Rahul Aryan (HR) - 9315128616 (Call/Whatsapp)

Job Description Process Trainer(Male Candidates who can travel for 15- 20days in a month) Location Ahmedabad Experience 3+ Years of experience (15 to 20 Days of travelling within Gujrat) Job Responsibilities: Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Desired Skills: • Required from a training background • Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. • Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching • Ability to communicate and resolve issues that affect Performance Criteria • Ability to handle escalations from employees • Ability to escalate issues to their supervisor or other internal departments • Demonstrated language fluency in English, Hindi & Gujrati is mandatory. Candidate should be comfortable working from office 6days & travelling for 15- 20days

Job Description Process Trainer(Male Candidates who can travel for 15- 20days in a month) Location Mumbai(West Malad) Experience 3+ Years of experience (15 to 20 Days of travelling within Maharashtra & Gujrat) Job Responsibilities: Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Desired Skills: • Required from a training background • Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. • Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching • Ability to communicate and resolve issues that affect Performance Criteria • Ability to handle escalations from employees • Ability to escalate issues to their supervisor or other internal departments • Demonstrated language fluency in English, Hindi, Gujrati & Marathi is mandatory. Candidate should be comfortable working from office 6days - Mumbai Office & travelling for 15- 20days

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches. Your roles and responsibilities include: Develop a schedule to assess training needs Conduct training through new materials Consult with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials based on data and research Communicate training needs and online resources Create training strategies, initiatives, and materials, Test and review created materials Maintain a database of all training materials Review employee performance and learning Candidates with prior Training Experience in chat handling process would be preferred Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage time efficiently Leadership, team building, and management skills Deliver New Hire Training Batches Conduct Refresher Trainings/cross trainings per requirements Develop Content for various trainings Liaison with different functions to drive business objectives Calibrations within the team and with the quality team Maintain various training data and prepare reports Conduct PKT's for associates on the floor Conduct TNI/TNA to understand process requirements and roll out action plans Consult with TL's/peers & RM to identify and drive process improvement initiatives

Greeting All, We have an urgent requirement for Process Trainer profile. Roles and Responsibility: Urgent requirement for Process Trainer Qualification -Graduate Salary:- Between 3LPA to 4LPA(Negotiable for relevant experience candidates) *Week off- Sunday Fixed Office Shift Timing-9.30 to 6.30 Job Location - Ghansoli Navi Mumbai Office Address - 4th Floor,Auram/Majisco, MBP Rd, Millenium Business Park,MIDC Industrial Area, Sector 1, MAhape, Navi Mumbai, Maharashtra 400701 Rounds Of Interview: Ops, Training Head, Client Strong understanding of BPO processes. Excellent communication, facilitation, and coaching skills. 1-6years of experience in sales training or as a sales process trainer Prior experience in telesales/field sales/customer acquisition is a plus If interested, kindly share your updated resume Regards, Geeta Shinde (Sr. Manager HR)

1. Deliver training to new/existing team members 2. Create SOPs and training content 3. Track post-training performance 4. Conduct refreshers & skill workshops 5. Evaluate effectiveness 6. Support onboarding & L&D initiatives Required Candidate profile 1. Excellent communication skills 2. Skilled in process training & module design 3. Proficient in MS Office & Google tools 4. Strong analytical/documentation skills 5. BPO/KPO experience preferred