558 Process Training Jobs - Page 17

Location - Delhi & Bangalore Reports to - Head of Department Responsibilities: Training Delivery Conduct onboarding programs for new hires (stylists, store managers, tailors) Deliver capability modules: product knowledge, measurement skills, upselling techniques, customer delight, SOP compliance Use real customer cases and roleplays to train in-store behaviours Store Coaching & Capability Audits Visit stores weekly to assess staff performance through observations Provide structured feedback and coaching to store teams and individuals Conduct monthly capability audits and report improvement plans New Store Launch Support Train and onboard new staff ahead of store launch Set up VM, process checklists, and customer experience flow Stay 35 days post-opening to support floor readiness Performance Tracking Maintain training attendance, feedback scores, and pre/post-assessments Track impact using NPS, sales performance, and Google Review scores Recommend development plans for underperforming team members Stakeholder Collaboration Work closely with Area Managers and Retail Ops to identify training needs Align with Customer Experience and Product teams for content updates Requirements: • 3 to 5 years of experience in retail training or frontline leadership roles • Strong communication and facilitation skills • Ability to coach, inspire, and influence store teams • Comfortable working on-the-floor and traveling frequently • Knowledge of retail KPIs, customer journeys, and high-touch service • Bonus: Exposure to luxury or made-to-measure retail

"NTT DATA- Hiring for BPO Process Trainers' (preferring resources with International Banking Training domain)- Looking for Immediate Joiners " Work Location- Noida Sec 144 Work Mode- Work from Office In these roles, you will be responsible for: Conducting/managing industry, process, compliance and refresher training and internal certification programs (as applicable). Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars. Developing/managing content (SOPs and training materials) as per NTT/client standards. Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the job performance). Reporting training progress and training dashboards to management. Requirements for this role include: Should be a Graduate. Overall 6+ year(s) of experience in BPO. 3+ year(s) of experience in Process Training conducting new hire, refresher, and compliance training. Experience in International Banking is good to have/preferred. Work shifts for this position will be scheduled between Monday-Friday (IST): Shift 1: 2 PM to 12 AM Shift 2: 6 PM to 3 AM. The shift timings can be changed as per client requirements. Trainers may need to travel to Manila for Training certification, hence Passport is mandatory.

Job Summary: Responsibilities: Conduct new hire training and process training Sales training into banking or insurance Conduct NHT and refresher training TNA and TNI sessions. Should complete monthly cyclic activities including fresher training, monthly tests and call monitoring Sensitize to training needs / understand learning requirements Liaison with the Quality and Operations to identify, screen and execute process improvement plans Ability to execute training tasks / assignment on short notice Interested to deliver and contribute towards process improvement Eligibility: Minimum of 2 years experience within BPO Experience into sales or insurance training (banking ). Should be excellent in written and verbal communication with good knowledge of MS-Excel Strong command in English is needed.

Job Summary: Responsibilities: Conduct new hire training and process training Sales training into banking or insurance Conduct NHT and refresher training TNA and TNI sessions. Should complete monthly cyclic activities including fresher training, monthly tests and call monitoring Sensitize to training needs / understand learning requirements Liaison with the Quality and Operations to identify, screen and execute process improvement plans Ability to execute training tasks / assignment on short notice Interested to deliver and contribute towards process improvement Eligibility: Minimum of 2 years experience within BPO Experience into sales or insurance training (banking ). Should be excellent in written and verbal communication with good knowledge of MS-Excel Strong command in English is needed.

Job Summary: Responsibilities: Conduct new hire training and process training Sales training into banking or insurance Conduct NHT and refresher training TNA and TNI sessions. Should complete monthly cyclic activities including fresher training, monthly tests and call monitoring Sensitize to training needs / understand learning requirements Liaison with the Quality and Operations to identify, screen and execute process improvement plans Ability to execute training tasks / assignment on short notice Interested to deliver and contribute towards process improvement Eligibility: Minimum of 2 years experience within BPO Experience into sales or insurance training (banking ). Should be excellent in written and verbal communication with good knowledge of MS-Excel Strong command in English is needed.

Role & responsibilities 1. Conduct NHT & OJT Sessions 2. Create content & flyers using power point 3. Conduct huddles & refresher sessions 4. Monitor calls of trainees for performance improvement and efficacy 5. Maintain training trackers 6. Knowledge/awareness of training, mentoring methods 7. Knowledge of MS Excel and PowerPoint will be added advantage Preferred candidate profile Fresher / Experience in Trainer - Operations, Tele Sales, Collection, NOTE ; This role will be 1 year Fixed Term Contract Basis.

Role & responsible 1. Responsible for developing and delivering training programs that enhance employees' soft skills and behavioral competencies, thereby improving individual performance and organizational effectiveness. 2. Conduct interactive training sessions, workshops, and seminars on various training modules such as communication, leadership, teamwork, conflict resolution, Sales pitch and customer service. 3. Collaborate with management and HR to identify training needs and areas for improvement. 4. Foster a positive learning environment by encouraging participation and providing constructive feedback. 5. Continuously improve training materials and methodologies based on feedback and industry developments. 6. Provide one-on-one coaching and support to employees needing additional help with soft skills and behavioral issues. 7. Manage training schedules and coordinate logistics for training events.ities Preferred candidate profile

Key Responsibilities Business Knowledge of Custody operations, Securities Settlements, Corporate Actions, Financial Market Operations. Knowledge of Agent banking, Sub Custody operations and clearing will be an added advantage. Processes To authorize and control the dispatch of the outgoing messages related to Corporate Action in SECCURE. To notify the client of any Corporate Action event by means of SWIFT / Fax / e-mail / S2B or any other mechanism as may be specified in the DOI. To authorize responses to sub-custodians on the option being exercised based on the response received from the clients and to debit / credit the clients account for disbursement processing. To authorise proper collection and disbursement of resultant entitlements from corporate action events. To authorise vouchers or Swift messages for Transfer of funds from and to Nostro accounts and transfer of funds across accounts based on the underlying instructions. To perform investigation of all types of breaks relating to Cash and Securities and all other Inventory reconciliation outstanding / exceptions relating to Corporate Actions Ensure all timelines are met with accuracy as per agreed SLA. Managing the team members effectively, knowledge sharing among team members developing individual skills of all team members. Process training to new joiners, regular updates on the process change and incorporation of the changes in DOI. Ensure a continual drive towards automated control processes. Ensure proper functioning of day-to-day controls, periodic monitoring of activities and timely resolution of risk issues. To ensure successful completion of BCP/DR test at required frequencies. To escalate issues as they occur and coordinate communication to senior stakeholders. Manage the performance and development of staff across the unit. Co-ordinate various testing in respect of new application and processes relating to Corporate Action activities and check reports for confirmation and sign-off. Handling Internal and External Auditors and clarifying all queries in a timely manner. Managing KCSA related queries, Timely updation of volumes in PS tool and encouraging active participation in CSR activities. To support Migration of the new activities. Complete all mandatory e-learning as and when it required. People Talent Collaborative skills and should be able to work with staff across locations and grades. Risk Management To ensure all control/operating procedure and documentations are properly followed. To ensure compliance to all established procedures, regulations and the Group Guidelines. To keep track of changes (internal and external) affecting Clients and communicate such changes, along with impact analyses, on a pro-active basis, through newsflashes, market insights, operations guides and through other routine communication. Governance In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased. Key Stakeholders Business partners across countries, Central operations, GBS SSO Management team and Larger SSO team. Skills and Experience na Qualifications 3 to 5 years of relevant work experience in the following areas: Excellent oral / written communication skill/ good system skills. Worked in corporate action processing team and have experience in approving the transactions. Knowledge of various types of corporate action and swift message formatting Knowledge of allied products like Settlements, Fund services and reference data will be an added advantage. Should be able to handle small teams. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 26525

Train New Joiners on Indiamart product & processes Track and report completion of training sessions Should be aware about BPO training matrices,TNA,TNI,Attrition,NHT/PKT Refresher Design & develop the regular assessments Track individual performance. Required Candidate profile Communicating with teams,Managers & relevant stakeholders to identify training needs. Design content & develop training programs. Revise and update the content when required.

Criteria or Skills: Minimum 6+ years in medical coding, currently in a team handling (assistant/associate/deputy manager role) role Possess a mandatory coding certification (CPC/CIC/COC/CCS/AHIMA certified) Advanced expertise in coding denials/Denial management Prior team handling (preferably training team) experience is must Excellent communication and client handling skills Working knowledge in office products especially advanced excel. Job Description: Manage effective training delivery as per the operational requirements Work in new project transitions along with operations to design the onboarding and training workflows as required. Publishing Quality trends analysis & ensuring the delivery of timely webinars based on the mitigation plans designed to improve quality for Inpatient/outpatient work groups Possess Multi-dimensional/ Multi- specialty coding awareness to ensure effective dealing with varied customer requirements Work closely with operations and quality teams to build uniform coding workflows across specialties Drive process improvement initiatives by self and through team to implement quality and cost-effective training strategies to the business Work with onshore training counterparts to ensure the proper training practices are being followed across the board and drive the uniformity between onshore and global teams Handle client escalations in related to knowledge gaps and design remedial education plans to derive effective outcomes Strategize for effective training team building to handle all the aspects of coding business across specialties. Create a strong knowledge bench and provide the ease of use for operations during their project alignments Participating in client call, meetings & KT sessions

Job Summary: The Senior Manager Training (Medical Coding) is responsible for strategizing, designing, and delivering training programs that enhance the technical competency of coders in alignment with industry standards and client requirements. This role focuses on developing high-performing medical coding teams through robust onboarding, upskilling, and quality enhancement initiatives. The role also includes mentoring a team of trainers and collaborating with operations, quality, and HR teams. Key Responsibilities: Training Strategy & Planning Design and implement the overall technical training strategy for medical coding teams (IPDRG). Conduct training needs assessments in collaboration with business stakeholders. Create annual and quarterly training roadmaps for new hires and existing employees. Program Development & Delivery Develop and update training content, manuals, and e-learning modules in line with current CPT, ICD-10, and HCPCS coding guidelines. Oversee delivery of new hire training (NHT), refresher training, cross-training, and certification prep (e.g., CPC, CCS). Ensure effective use of training tools, simulations, and assessments to evaluate knowledge retention. Team Leadership & Development Manage a team of technical trainers and senior trainers; provide coaching, support, and performance feedback. Build internal capabilities through Train-the-Trainer (TTT) programs and leadership development of trainers. Align training KPIs with business goals and continuously track trainer effectiveness. Quality & Compliance Collaborate with the Quality and Compliance teams to address audit findings, quality trends, and RCA-driven training. Ensure all training programs meet HIPAA regulations, payer guidelines, and client-specific standards. Support coders in achieving and maintaining relevant certifications and CEUs. Stakeholder Collaboration Partner with operations, client services, quality assurance, and HR to drive productivity and accuracy improvements through training. Present regular reports on training metrics, effectiveness, and ROI to senior leadership. Support transitions and ramp-ups with customized training plans for new projects or client accounts. Requirements: Education : Any graduate; Certification in CPC, CCS, or equivalent is mandatory. Experience :13+ years in medical coding, with 5+ years in training leadership roles. Exposure to IPDRG coding is essential. Skills : Expertise in CPT, ICD-10, and HCPCS coding guidelines. Strong instructional design and facilitation skills. Experience with LMS and e-learning tools. Ability to analyse training impact using quality and productivity metrics. Key Competencies People management and leadership Technical acumen in coding standards and compliance Strategic planning and execution Communication and stakeholder management Analytical thinking and continuous improvement mindset Relevant Experience candidates can share cvs to dp@talentqs.com or whats up to 8885935810 for more details

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and concepts. Business Expertise Ability to coordinate team efforts to achieve overall company and client goals. Impact Directly impacts the quality of services provided Supports and trains team members to impact end user experiences Leadership Provides supervision including coaching and quality checks to support associate progress Problem Solving Solves problems and evaluates possible solutions using past technical experience. Interpersonal Skills Strong communication skills to share ideas and information. Responsibility Statements Delivers quality, productivity, and compliance KPI reports. Coaches and gives feedback to team members to enhance performance. Shares processes and business updates with the team. Supervises the team to identify coaching opportunities. Recommends training interventions when necessary. Outlines best practices for associate growth and improvement. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Role & responsibilities Key Responsibilities: Design and deliver comprehensive training programs for new hires and existing employees in insurance back office processes. Train teams on policy issuance, renewals, endorsements, claims processing, and documentation management. Maintain updated knowledge of insurance products, regulations, and process workflows. Evaluate the effectiveness of training through assessments, feedback, and performance monitoring. Coordinate with operations and quality teams to identify training gaps and design refresher modules. Prepare training schedules, manuals, modules, and presentations. Maintain training MIS, track attendance, and prepare training reports for management. Ensure 100% compliance with client and process standards. Support process transitions and implement best practices across teams. --- Requirements: Bachelor's degree (preferred in commerce, business, or insurance-related fields). 1 to 2 years of experience as a process trainer, preferably in the insurance domain (back office). In-depth knowledge of insurance processes, products, and compliance norms. Strong facilitation, presentation, and communication skills. Shift time - Day shift contact below:- HR Manager - Pinky Yadav Phone No - 7977519951 email - pinkyy@eosglobe.com Location - Noida & Thane Preferred candidate profile

Leading BPO in Kolkata Hiring for Process Training Manager International Travel Voice Process International Voice Experience is Mandatory Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 16LPA based on Last CTC Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123

Exclusive Walk in Drive - US Healthcare RCM Trainer - 31st May 2025 Date : 31st May 2025 Venue : HCL Tech , 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. POC : Shinaz JOB SUMMARY We are seeking a knowledgeable and experienced US Healthcare RCM Trainer to join our team. The ideal candidate will be responsible for training employees on various aspects of revenue cycle management, including insurance processing, registration, eligibility, claims management, billing, collections, and denials. The trainer will develop and deliver training programs to ensure that employees are well-versed in RCM processes and best practices. Role & responsibilities Train new agents on client-specific processes and ensure they are process-ready with the necessary skills. Evaluate, Review and identify training needs to equip staff with essential knowledge. Assist in developing training standards and assess performance. Update and keep training materials current. Collaborate with stakeholders on training methods and scoring. Implement feedback from training managers and leads for improvements. Responsible for maintaining high throughput from training to production. SKILLS AND COMPETENCIES Effective public speaking and presentation skills Skilled in engaging and motivating trainees Comprehensive understanding of US healthcare and RCM Advanced interpersonal, presentation, and written communication skills. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream 1-2 years of full-time trainer in US healthcare and provider RCM

Greetings from Sagility ! Immediate hiring for Process trainers from International contact centers . Looking for experienced voice process trainers which supporting in training for USA , UK , Australian market for voice process. 1 years of experience as on process trainer is mandatory . Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor Degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint I ould have excellent English communication skills and facility skills should be flexible to work in the shifts. Interested folks can please share your updated resume to : sunkari.srikanth@sagilityhealth.com or what app on : 8309217838

Role & responsibilities Prepares new sales representatives by conducting orientation to sales process, develops individual coaching plans, provides resources and assistance, and schedules orientation drive-alongs with senior representatives. Conducts exercise sessions for new and current sales employees. Observes sales encounters and collects feedback, results, and performance data of trainees after sessions. Coordinates with other sales trainers and sales managers. Structures training plans to meet financial objectives. Hires and onboards new sales trainees. Updates job knowledge by participating in educational opportunities and reading professional publications. Preferred candidate profile Advanced customer service and time management skills Excellent oral and written communication skills Ability to design effective training programs Outstanding coaching skills Great organizational and interpersonal skills Ability to measure performance Experience with building and developing teams Education and Experience Requirements Bachelors degree in business administration or a related field At least two years of experience as a sales coach, training specialist, or a similar position In possession of certifications in sales training

Hiring Manager Training and Sr Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Work from office Kolkata only not for Delhi/NCR neither Bangalore and Hyderabad APPLY those who can relocate in Kolkata Required Candidate profile Work from office Kolkata only not for Delhi/NCR neither Bangalore and Hyderabad APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Role & responsibilities Devise technical training programs according to organizational requirements Produce training schedules and classroom agenda Determine course content according to objectives Prepare training material (presentations, worksheets etc.) Execute training sessions, webinars, workshops etc. in groups or individually Arrange for and conduct on-site training when needed Keep and report data on completed courses, absences, issues etc. Observe and evaluate results of training programs Determine overall effectiveness of programs and make improvements Preferred candidate profile Proven experience as technical trainer Knowledge of modern training techniques and tools in technical subjects Experience in designing technical course content Ability to address training needs with complete courses Working knowledge in MS Office (especially Powerpoint) Outstanding communication skills and comfortable speaking to crowds Excellent organizational and time-management abilities Perks and benefits

Candidate should be working as a Team leader / Quality analyst / Trainer / SME on papers in US Healthcare for Claims adjudication process. Qualification - Graduate Shift - US rotational shifts Work Location - Chennai / Bangalore Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

We are seeking an experienced and qualified Retail Trainer to provide high-quality training to our candidates. The ideal candidate should have Fluency in English language & Hindi, with a strong background in Training

Delhi Public School Patiala is looking for Trainer to join our dynamic team and embark on a rewarding career journey. Identifying training needs : Assessment of employee skills and knowledge gaps to determine the type of training required. Designing training programs : Creating customized training programs that meet the specific needs of the organization and its employees. Delivering training sessions : Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning. Evaluating training effectiveness : Monitoring and evaluating the impact of training programs on employee performance and business outcomes. Keeping up to date with industry developments : Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective.

We are looking for motivated and experienced learning and development professionals for our L&D team at the below mentioned location. He/she shall be responsible for managing and conducting the training and induction process for new joiners at the designated training centers. Key responsibilities comprise: 1. Managing the induction training process for new joiners by directly imparting training and coordinating with other designated trainers 2. Identify corrective, periodic, promotion etc. training needs and conduct periodic and targeted training as per identified needs 3. Participate in the training curriculum and training framework development process from time-to-time. 4. Directly improve the trainee to final joiner count through effective and engaging trainings. Requirements & Skills 1. A total work experience of 2+ years in training and L&D in retail financial services businesses for ex: NBFCs, NBFC-MFIs, HFCs, SFBs etc. 2. Experience in operational role in Microfinance shall be an added advantage. 3. Proactive and independent with the ability to take initiative 4. Excellent communication skills verbal and written 5. Proficiency in Powerpoint, e-learning tools, training content development If interested, share your updated CV on nisha.bhati@sindhujamicrocredit.com

Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click Here to Apply 9711881552 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Job Location - Noida Sec 60. Salary 45K Work From Office Interested candidates are requested to connect on below mentioned contact no. HR SHOBHA - 9711881552 We are looking for immediate joiners!!!

Conduct new hire training and process refresher sessions for existing staff. Deliver engaging classroom and on-the-job training using various techniques and tools (e.g. LMS presentations role plays). Evaluate the effectiveness of training programs through assessments feedback and performance analysis. Monitor trainee performance and provide timely feedback and coaching. Collaborate with operations Quality and HR teams to ensure alignment of training goals with business needs. Identify process gaps and recommend training interventions for improvement. Maintain training records and generate regular reports on training progress and outcomes. Contact Person: Geethapriya Contact Number: 9840033492 Email ID: Geethapriya@gojobs.biz