1438 Process Training Jobs - Page 16

The Manager - L&D will be responsible for designing, developing and deploying training strategies, programs and processes across QSR chain/Factory/HO employees. This includes front-line crew training, managerial development, onboarding programs, compliance training and leadership development. The role is key to driving operational excellence, enhancing customer experience and ensuring talent readiness for current and future roles. Role & responsibilities: Training Strategy & Leadership Program Development Execution & Delivery Performance Measurement & Compliance Team Management Stakeholder Management

Looking for trainer Profile Should have BPO Experience minimum 1 year of on papers experience of Trainer Should have sales experience Salary :-Upto 6LPA Depending on last drawn Good communications skills required

About the Job The Product Trainer is responsible for delivering process training content to the new hires using different learning platforms to increase learners'' engagement, knowledge, skills, and efficiency. As Product Trainer, You Will Training/Abay Management: Define any barriers and execute batches in line with the given metrics and deadlines Maintain a repository of recommended answers Assist in creating training material Prepare worksheets and other job aids for associates'' reference Coach trainees and agents in language and sales techniques and strategies Create content for stakeholders/clients Conduct training sessions for associates Conduct Sale driver analysis from a Sales and soft skills perspective Analyze knowledge gaps with SMEs and QAs Review and improve training content. Create and implement client and internal reporting systems, as well as procedures for day-to-day operations and performance monitoring Support production associates on a real-time basis Collate chats for future reference Perform a monthly Training Needs Analysis (TNA) to pinpoint issues and fill in any gaps Conduct tests/assessments before and after the training interventions Participate in calibration meetings (internal and external) Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of special coaching/ conducting refresher training Broadcast the updates to the floor Conduct small group training sessions Conduct chat readout sessions for the associates Recommend corrective and refresher courses to be assigned based on associates performance on the floor Participate in weekly business reviews and provide input as asked for Roll out knowledge checks once a month Communicate with clients via emails and conference calls on a daily or weekly basis to review and address training concerns and introduce new policies and procedures As Product Trainer, You Have Minimum Educational Requirement High School graduate Minimum of one year''s worth of process training experience or equivalent teaching/coaching experience Experience in the markets, customer service, and sales Exceptional time management, organizational, and prioritization skills to complete work promptly Expert-level communication skills Experience in graphic design, content writing or editing, or a related field in a different industry, as an advantage. Proficiency with Microsoft Office and Google Suite (Sheets, Slides, Docs, and Drive) is necessary. Proven analytical abilities to assess performance and pinpoint areas that need improvement in order to meet project requirements The ability to successfully work across cross-functional teams A positive work ethic and commitment to achieve the best possible outcomes The passion to be a role model that exemplifies our 10 Things (cultural values) Ability to assess the big picture and draw connections between inputs and outputs leadership qualities such as critical thinking and problem-solving to aid in overcoming difficult situations A keen eye for detail, the ability to multitask, and strong analytical skills

Key Responsibilities: Deliver product and process training for new hires and existing employees across locations (virtual and on-site). Develop engaging training content and materials, including presentations, guides, and resources. Manage training data and ensure accurate reporting. Conduct tests, mock sessions, and On-the-Job Training (OJT) evaluations for training batches. Facilitate virtual training sessions effectively using digital platforms. Collaborate with stakeholders to identify training needs and assess outcomes. Key Requirements: Minimum of 2 years of experience in BPO training. Experience in real estate training is an added advantage. Strong communication and presentation skills. Proficient in Excel and PowerPoint. Willingness to travel across India for training sessions. Ability to manage data and prepare detailed training reports. Experience in creating content tailored to specific training objectives. Why Join Us? Work on exciting training projects with a dynamic team. Opportunity to travel and expand your expertise. Be part of a company committed to professional growth and innovation. If interested Please share your updated resume on akriti.k@genxhire.in

So what does a Site Senior Learning Experience Manager really do? Think of yourself as someone responsible for the day-to-day training programs and initiatives across all sites, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because its time to imagine what it’s like being a Senior Learning Experience Manager. Imagine yourself going to work with one thing on your mind: that you will select, train, and provide work guidance for Training Managers and Supervisors. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will handle the Product Training branch of the Learning and Development Team. The Leader will represent Learning Experience for the Site in all site initiatives As a Site Senior Learning Experience Manager , you manage the initiation, development, and implementation of the TaskUs training department's site wide initiatives and drive campaign specific training department's site wide initiatives and drive campaign specific training programs for Team Leaders and Teammates. You will be the "Training Master" that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will pioneer all campaign specific training needs and programs in the organization. You will create and execute TL and TM development training which includes; detailed curriculum, training, and evaluation. You will provide campaign specific training that is sufficiently technical but engaging. You will act as the in house expert, maintain all relevant training materials and documents for all levels for trainees; from new teammates to tenured team leaders. You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives. You will proactively explore the specific needs of every department and campaign to develop training materials as needed. You will propose and publish a year long training calendar with specific quarterly objectives. You will plan total Training policies, programs, new testing tools, methods and systems to ensure products and services meet quality standards. So, do you have what it takes to become a Senior Learning Experience Manager? Requirements: So what is it we’re looking for? Well, since this is a managerial post we need someone who already has the experience to even call themselves as one. With this, we need someone with at least 5 year(s) of working experience as a Sr. Manager or Manager in a call center specializing in Product Training. What else? You must also have the ability to support multiple teams across multiple programs within your site. You must also be highly creative and dynamic. Are you someone who can work independently? Not afraid of being alone? Then great! Because you must be highly motivated with the commitment to oversee projects to completion and ability to adapt and level any training materials to given audience. This is a training post after all, so a strong background in product training is a MUST. You must be excellent in presenting, communicating, and have great interpersonal skills. Of course, knowledge in Google and MS Office applications is a need. About TaskUs: TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone. TaskUs currently has over 20,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico. TaskUs, Inc. is an equal opportunity employer. To find out more visit

We are looking for a skilled International Voice Sales Trainer to join our team at Cogniphi Technologies Pvt Ltd. The ideal candidate will have 146 years of experience in the IT Services & Consulting industry. Roles and Responsibility Develop and implement effective training programs for international voice sales teams. Conduct regular coaching sessions to enhance sales performance and customer service skills. Collaborate with cross-functional teams to identify training needs and develop targeted solutions. Analyze sales data and feedback to inform training strategies and optimize results. Create engaging content, including presentations, manuals, and online resources, to support training initiatives. Evaluate the effectiveness of training programs through metrics and KPIs. Job Requirements Proven experience as an International Voice Sales Trainer or similar role. Strong understanding of sales principles, practices, and techniques. Excellent communication, interpersonal, and presentation skills. Ability to analyze complex data sets and provide actionable insights. Experience with adult learning principles and instructional design methodologies. Familiarity with CRM software and other sales management tools.

Click on the link below for detailed job description: https://inventyv.keka.com/careers/jobdetails/95885

Role & responsibilities : Execute the Agency channel L & D interventions to build knowledge-based channel and contribute to converting employees & channel partners as knowledge workers. 1. To effectively execute L&D plans for business impact within the branch for all channels. 2. Develop an overall L&D approach which is aligned with the channels specific technical competencies, business process & strategy within the region. 3. To implement the learning architecture / models for e.g., E-learning to changing business priorities in the branch. 4. Develop domain learning paths for Agency Partners in line with growth within the branch. 5. Responsible for developing the domain and various technical competencies across Agency channel in the branch. 6. Impact and improve sales effectiveness across all channels in the branch. 7. Support BMs / RMs for developing relevant, timely and customized knowledge & skills in their teams with inputs from HC. 8. Plan, schedule and calendarize learning programmes at the branch. 9. Execute appropriate action based on Agency channel - L & D MIS and dashboards clearly showcasing trends and improvements. 10. Remain updated with the latest in the industry and make necessary tactical changes to the training execution as per need. 11. Responsible for successful dissemination of product launches and special campaigns across Agency channel in the branch. 12. Execute cost effective training plans for Agency channel in the branch

Job Objective: The objective of this role is to design training materials and deliver online/offline product training to recruiters on the business portal’s products and features. Key Responsibilities: Conduct offline and online training sessions for clients, ensuring clear communication and engagement. Develop, design, and continuously update training content and materials tailored to client needs. Manage end-to-end training programs for recruiters and entrepreneurs of premium clients to improve product usage and adoption. Utilize a variety of training methodologies, techniques, and tools to maximize the effectiveness of training sessions. Answer client queries promptly and provide solutions to enhance client satisfaction. Collaborate with internal teams (product, sales, support) to understand product updates and translate them into training materials. Monitor and evaluate training effectiveness through feedback, assessments, and performance metrics. Identify gaps in client knowledge and customize training programs accordingly. Maintain a training calendar and manage scheduling logistics efficiently. Required Skills & Qualifications: Proven experience as a Product Trainer, Corporate Trainer, or similar role. Excellent presentation and communication skills with the ability to engage diverse audiences effectively. Strong content creation skills with the ability to design interactive and impactful training modules. Knowledge of instructional design principles and their application to develop effective learning programs. Ability to manage multiple clients and training schedules concurrently. Proficiency in virtual training tools and platforms (Zoom, Microsoft Teams, WebEx, LMS, etc.). Good problem-solving skills with the ability to handle client queries confidently and professionally. Work Schedule: Monday to Saturday, rotational off; 9-hour shifts within a flexible window between 9:00 AM and 9:00 PM. Roles and Responsibilities Job Objective: The objective of this role is to design training materials and deliver online/offline product training to recruiters on the business portal’s products and features. Key Responsibilities: Conduct offline and online training sessions for clients, ensuring clear communication and engagement. Develop, design, and continuously update training content and materials tailored to client needs. Manage end-to-end training programs for recruiters and entrepreneurs of premium clients to improve product usage and adoption. Utilize a variety of training methodologies, techniques, and tools to maximize the effectiveness of training sessions. Answer client queries promptly and provide solutions to enhance client satisfaction. Collaborate with internal teams (product, sales, support) to understand product updates and translate them into training materials. Monitor and evaluate training effectiveness through feedback, assessments, and performance metrics. Identify gaps in client knowledge and customize training programs accordingly. Maintain a training calendar and manage scheduling logistics efficiently. Required Skills & Qualifications: Proven experience as a Product Trainer, Corporate Trainer, or similar role. Excellent presentation and communication skills with the ability to engage diverse audiences effectively. Strong content creation skills with the ability to design interactive and impactful training modules. Knowledge of instructional design principles and their application to develop effective learning programs. Ability to manage multiple clients and training schedules concurrently. Proficiency in virtual training tools and platforms (Zoom, Microsoft Teams, WebEx, LMS, etc.). Good problem-solving skills with the ability to handle client queries confidently and professionally. Work Schedule: Monday to Saturday, rotational off; 9-hour shifts within a flexible window between 9:00 AM and 9:00 PM.

Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617. Job Description Communication Trainer Roles Locations: Bangalore, Roles Available: Communication Trainer Senior Process Trainer Key Requirements: Experience: 4+ years (1+ year as a Trainer) Industry: International / Domestic Voice / Chat / Email Process Skills: Excellent communication skills, voice & accent training, process training Work Schedule: 24/7 shifts Joining: Immediate to 30 days notice period Additional Benefits: One-way cab facility (for applicable locations)

Develop and deliver training modules on International Banking products and services Conduct sessions on Trade Finance, SWIFT, Cross-Border Payments, Foreign Exchange, Compliance. Assess learner performance and provide feedback and evaluations

You should possess over 4 to 5 years of experience in managing process training for a customer service contact center. Your responsibilities will include conducting New Hire Trainings and Training Initiatives for existing employees. Having knowledge of the banking and financial industry would be advantageous in this role. You should be prepared to learn the process, undergo training and certification yourself, and lead the trainers for the account. Your day-to-day tasks will involve working closely with ground-level staff and existing trainers, managing activities in training rooms and on-the-job trainings. You will be responsible for driving call simulations, knowledge assessments, and retention activities. Additionally, you will be expected to drive regular assessments, update processes, ensure process accuracy, and collaborate with operations and quality teams. As part of your role, you will need to provide soft skills training and coordinate training logistics with various functions such as facility, workforce management, and operations. It is essential to have a good understanding of the business and processes in the customer experience area. Strong communication skills are crucial for interacting with internal stakeholders and clients. Analytical abilities are necessary to comprehend the business impact of metrics and manage multiple teams and locations effectively by setting and achieving KPIs. You should also possess an in-depth understanding of training metrics, the Training Needs Identification/Analysis (TNI/TNA) process, and be able to recommend process improvements. Collaborating with stakeholders to identify and launch process improvement projects will be part of your responsibilities. By acting as a consultant for operations, you will add value to the team by suggesting quality-related initiatives and revenue-generating measures based on data analysis. Ensuring compliance through proper documentation and report maintenance is essential. Standardization of training processes and the promotion of behavioral training programs are key aspects of this role. Collaborating with Vertical leads to provide insights into development areas for projects and offering real-time support to project teams are also part of the job responsibilities. To qualify for this position, you must hold at least a Bachelor's degree in any field. Excellent interpersonal, English communication, and writing skills are necessary. Strong facilitation skills and attention to detail are also required. The ability to adapt communication styles to handle complex questions and communicate effectively with a diverse audience is essential. This position is based in Pune and requires a Graduate/Postgraduate or equivalent professional with a minimum of 3+ years of relevant experience.,

Job Title: Training/Quality Analyst Department Name: Training & Quality Experience required: 2-3 Years (BPO Training & Quality) Minimum Qualification: Graduate Location: Gurgaon Job Summary: We are looking for a dynamic Trainer & Quality Analyst to join our team. This position requires someone with excellent communication, people skills, and a strong eye for detail. The candidate will be responsible for training new and existing agents and performing call quality audits to ensure compliance with internal standards. Training Responsibilities: Conduct onboarding and process training for new hires. Deliver refresher sessions based on process updates, errors, and business needs. Follow the designed SOP, materials, manuals, and assessments. Monitor and evaluate agent effectiveness & approach Well aware about Quality tools & having good command on Analysis Quality Analyst Responsibilities: Monitor inbound and outbound calls for compliance and quality standards as per the designed targets. Provide structured feedback to agents & share the insights on performance and improvement areas. Share daily observations with the team and reporting manager. What we are looking for: 2-3 years of experience of Fintech/NBFC in Training and Quality roles. Knowledge in Video KYC norms. Strong communication and presentation skills to effectively convey information and feedback. Excellent analytical and observation skills to identify trends and areas for improvement. Ability to multitask effectively in a fast-paced environment. Proficiency in MS Office (Excel, PowerPoint) and various call monitoring tools. Solid understanding of key BPO metrics such as AHT, FCR, CSAT, QA Score, etc. Educational Qualification: Graduate in any discipline.

Zuppa Geo Navigation Technologies Private Limited is looking for AJEET Mini TRAINER (Master & Slave) to join our dynamic team and embark on a rewarding career journeyIdentifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required.Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees.Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning.Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes.Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective.

Role & responsibilities Work closely with department managers to identify specific training needs for their teams and develop targeted training plans Conduct on the job training sessions for new and existing employees, using a variety of training methods such as classroom training, demonstrations and hand on activities. Evaluate the effectiveness of training sessions and adjust the training program as needed. Develop and maintain training materials, including presentations, manuals and e-learning modules. Ensure that all employees receive the required training, including compliance training, safety training and job specific training Monitor and assess employee performance and provide coaching and feedback to help employees improve their skills Collaborate with senior leadership and HR to identify opportunities for employee development and career advancement Stay up to date with industry trends and best practices to continuously improve the training program. Monitor and manage the training budget, including developing cost-effective training solutions. Maintain accurate records of employee training and certifications. Preferred candidate profile Education: Graduate from a reputed Hotel Management Institute. Experience: Min 2 years of experience in providing training in QSR chain. Key Capabilities: Thrives in fast-paced environment and ready for intra city travel with excellent communication & interpersonal skills.

Key Responsibilities: Conduct structured On-Job-Training (OJT) for new joiners, ensuring they are certified within the required timelines. Evaluate the skills and performance of new employees, providing actionable feedback and guidance to ensure rapid integration and productivity. Drive the continuous development and upskilling of Dark Store Managers by regularly assessing their capability index and implementing improvement initiatives. Eliminate awareness and demonstration gaps within Dark Stores. Collaborate with Store Managers, Cluster Operations Managers (COMs), and City Heads to align training programs with operational objectives and business needs. Monitor and ensure compliance with operational standards, providing coaching and support to improve adherence where necessary. Deliver training content in a consistent, engaging, and impactful manner, both in classroom settings and on-site in Dark Store environments. Track and report on key training metrics, including Time to Productivity, Error Reduction Rate, and Timely Certifications. Participate in monthly reviews to assess the impact of training interventions on business metrics and identify areas for continuous improvement. Qualifications and Skills: Proven experience in operations, learning and development, or a related field within quick commerce, retail, or supply chain sectors. Strong understanding of operational processes in Dark Stores or similar environments. Excellent communication, coaching, and presentation skills. Ability to evaluate, assess, and provide feedback in a structured and constructive manner. Strong problem-solving abilities and a proactive approach to identifying and addressing training needs. Data-driven mindset, with the ability to track and analyze training outcomes and their business impact. A strong team player who can collaborate effectively across different teams and levels of the organization. Knowledge of Facilitation/Instructional Design. Proficient in Google Docs/Sheets/Slides. Knowledge of Basic Learning Management Systems. Knowledge of Mobile Learning Technology. Proficient in the local language.

Role & responsibilities Training Needs Assessment: Identifying areas where training is needed to improve employee performance and efficiency. Curriculum Development: Creating training materials, including presentations, Modules. Training Delivery: Facilitating both virtual and in-person training sessions, workshops, and coaching sessions. Performance Evaluation: Assessing the effectiveness of training programs and providing feedback to employees on their performance. Preparing MBR Reports. Process Improvement: Identifying areas where processes can be improved and collaborating with other teams to implement changes. Collaboration: Working with cross-functional teams, subject matter experts (SMEs), and quality assurance (QA) teams to ensure training aligns with organizational goals and processes. Knowledge on TNI, TNA, Throughput calculations, PKT, BQM is must. Experience:- Overall 4 yr ( 2 yr as Trainer on paper) Interested candidate can share their cv on kavita.mehra@digitide.com or can share their cv on 8920004180 (MSG Only).

***********We are looking for T&Q Analyst for TOP brand********** Typically involves developing, delivering, and evaluating training programs while also ensuring the quality of products, services, or processes . . Needs Assessment: Identify and analyze learning and development needs within the organization. Training Program Development: Design, develop, and implement training programs aligned with organizational goals and objectives. Training Delivery: Conduct training sessions using various methods (lectures, group discussions, hands-on activities). Evaluation: Evaluate the effectiveness of training programs through assessments, feedback, and performance analysis. Continuous Improvement: Identify opportunities to improve training programs and make recommendations for updates. Documentation: Maintain accurate records of training activities and participant information. Quality Analyst Responsibilities: Quality Assessment: Conduct quality tests, inspections, and audits to identify defects and areas for improvement. Data Analysis: Analyze data related to quality metrics and identify trends and root causes of quality issues. Corrective Actions: Implement corrective and preventive actions to address quality issues and prevent future occurrences. Quality Assurance Procedures: Develop and implement quality assurance procedures and standards. Collaboration: Collaborate with cross-functional teams to ensure quality standards are met throughout the product or service lifecycle. Compliance: Ensure compliance with regulatory requirements and industry standards. Continuous Improvement: Drive continuous improvement initiatives to enhance product or service quality. Key Skills: Analytical Skills: Ability to analyze data, identify trends, and solve problems. Communication Skills: Excellent written and verbal communication skills for delivering training and reporting on quality issues. Training Skills: Ability to design, develop, and deliver effective training programs. Quality Assurance Skills: Knowledge of quality assurance principles, methodologies, and tools. Problem-Solving Skills: Ability to identify and resolve quality issues effectively. Attention to Detail: Meticulous attention to detail to ensure accuracy and quality. Experienced in handling e-commerce operations, including product cataloging and listing across various online platforms. Interested candidates can share resumes on 8287597260, HR ROHIT. Direct Walk-In On- 368, Phase II, Udyog Vihar, Sector 20, Gurugram, Haryana 122008 Regards, HR Rohit Human Resource Executive Radical Minds Technologies Pvt. Ltd Mob: +91 8287597260 www.radicalminds.in

Associate - Invoice Processing GS JOB PURPOSE: Efficient, timely & accurate performance of operations and monitoring of standard & special requests by providing high quality services to our internal and external customers. YOUR TASKS AND RESPONSIBILITIES: Ensure invoices/activities assigned are processed within agreed SLA / TAT To meet set targets on volume and accuracy consistently To closely work with internal teams in resolving the issues / errors identified To support SPA/ SME in clearing the queries on time To identify inconsistencies / issues in the process and work with SME in resolving the same Good to have knowledge on financial modules of SAP Ensure process training completion within training period WHO YOU ARE: Graduate with specialization in finance Should have minimum 1-2 years of AP experience Knowledge of Excel and ERP(SAP) Proficiency in data entry management Effective verbal, written communication and interpersonal skills Problem-solving skills Independent worker who can plan work efficiently to meet tight deadlines. An individual contributor, at the same time, able to work well in a big team. Candidates must be a responsible, self-driven as well as possess an attitude for continuous process improvement VACC BEHAVIOURS: Architect I understand the needs of our customer. I put the customer at the centre of our work. Catalyst I Build diverse teams & foster inclusive behaviours. I foster collaboration & learning across teams. Division: Enabling Functions Reference Code: 849794 Contact Us + 022-25311234

Job Title: Process Trainer International Voice Process Job Summary: We are looking for an experienced and dynamic Process Trainer to deliver high-quality training for our International Voice Process team. The ideal candidate will have a strong background in voice process operations, excellent communication skills, and a passion for coaching and developing individuals to meet business goals and customer satisfaction benchmarks. Key Responsibilities: Deliver new hire training for international voice process (Inbound/Outbound/Customer Service/Technical Support). Conduct refresher sessions, upskill training, and floor support to improve performance and compliance. Collaborate with Operations and Quality teams to identify training needs and performance gaps. Develop, update, and maintain training modules, materials, and assessments aligned with client requirements and process updates. Monitor and evaluate trainee progress through tests, assessments, and feedback sessions. Provide on-the-job coaching and support during the nesting phase. Maintain training records and prepare reports for stakeholders. Conduct calibration sessions to align with process expectations. Ensure that all training activities comply with internal policies, client expectations, and industry standards. Requirements: Experience: Total 4+ years of experience with 1+ years as Process Trainer in an international voice process (preferably BPO or Provider/Contact centre environment). Education: Graduate in any discipline (Bachelor’s degree preferred). Skills: Excellent English communication (verbal & written). Strong presentation and facilitation skills. Sound knowledge of customer service metrics (AHT, FCR, CSAT, etc.). Ability to adapt training to different learning styles and competency levels. Proficient in MS Office tools (PowerPoint, Excel, Word). Analytical and problem-solving mindset. Preferred Qualifications: Experience working with US/UK/Australian clients. Certification in training, coaching, or related areas (e.g., Train the Trainer, Six Sigma Yellow Belt). Exposure to Learning Management Systems (LMS) and digital training tools.

Greeting All, We have an urgent requirement for Lead Process Trainer profile. Roles and Responsibility: 3+ years of experience as trainer in Insurance sales process. Strong knowledge of life insurance, health insurance, motor insurance, and other types of insurance products. Excellent communication and presentation skills with ability to engage audiences effectively. Ability to work independently as well as part of a team environment. Domain: Insurance Sales Location: Ghansoli, Navi Mumbai Shift details: General shifts Working days: Mon to sat Interested, share your resume on - 9082299130/matildad@hexaware.com

Job Title :- Sr. Manager /DGM - L&D Experience:- 12 to 15 years preferably from a Pharma company Education:- Post Graduate in HR / MSW from a reputed institute. Location: Mumbai (Andheri) Purpose: The purpose of the role is to drive the Learning and Development agenda for the sales business of Meril. Job Description: 1.In line with the objectives of the business, prepare an L&D strategy for achieving business goals. 2.Identification of organizational needs by closely interacting with the internal stakeholders. 3.Training needs identification for the sales team of the organization. 4.Preparation of training calendar for the sales organization 5.Ensuring implementation of Training calendar for the entire year with the help of internal and external faculties. 6.Ensure learning objectives from the IDP and PIP is achieved for the identified employees. 7.Carry out Training effectiveness survey and present analytics to business heads about the same. 8.Explore and implement E Learning for the sales organization and ensure optimum utilization. Certifications:- Certification as a Trainer and content developer will be an added advantage.

Your abilities to embed a solid learning culture through training and coaching should only be matched by your coaching abilities aimed to improve individual behaviors and skills. Excellent communication skills, influencing abilities and quick adaption to changing business needs are necessary qualities for the role. The goal is to establish an environment in which our employees feel confident in their role and are stimulated, coached and trained to become their best, and take pride in going above and beyond to provide excellent customer service. Position Responsibilities Execute training strategy to significantly enhance our expertise in all customer service functions Partner with key stakeholders across the assigned hubs to identify team and individual level learning needs. Support annual competency assessments Monitor and participate in creation of instructor led and eLearning training modules. Mentor trainers identified in specified regions to support efficient delivery of training on Processes and soft skills. Map training requirements to standard work practices and job duties Identify training needs by evaluating strengths and improvement opportunities of the Customer support teams, and by liaising with TLs and SMEs Monitor employee performance and response to training. Assess training effectiveness to ensure incorporation of taught skills and techniques into employee s work behavior. Identify requirements for development of new product, solution, and process training for employees Be responsible for reducing learning curves for new Agents by developing and implementing robust onboarding roadmaps Conduct Train The Trainer for Identified Hub Level SMEs who will deliver training Conduct Advance Level Refresher Courses on Processes Conduct Soft Skill Training for Hubs assigned Maintain accuracy of training materials and update as necessary Collaborate with various departments to obtain information required to develop new and updated training materials, includes Onboarding, Content build, LMS deployment Maintain accuracy of training materials and update as necessary Experience & Educational Requirements Bachelor s Degree in a technical discipline 5+ years of training and development experience 5+ years of Experience in leading training programs and projects Experience & Educational Requirements Bachelor s Degree in a technical discipline 5+ years of training and development experience 5+ years of Experience in leading training programs and projects Position Responsibilities Execute training strategy to significantly enhance our expertise in all customer service functions Partner with key stakeholders across the assigned hubs to identify team and individual level learning needs. Support annual competency assessments Monitor and participate in creation of instructor led and eLearning training modules. Mentor trainers identified in specified regions to support efficient delivery of training on Processes and soft skills. Map training requirements to standard work practices and job duties Identify training needs by evaluating strengths and improvement opportunities of the Customer support teams, and by liaising with TLs and SMEs Monitor employee performance and response to training. Assess training effectiveness to ensure incorporation of taught skills and techniques into employee s work behavior. Identify requirements for development of new product, solution, and process training for employees Be responsible for reducing learning curves for new Agents by developing and implementing robust onboarding roadmaps Conduct Train The Trainer for Identified Hub Level SMEs who will deliver training Conduct Advance Level Refresher Courses on Processes Conduct Soft Skill Training for Hubs assigned Maintain accuracy of training materials and update as necessary Collaborate with various departments to obtain information required to develop new and updated training materials, includes Onboarding, Content build, LMS deployment Maintain accuracy of training materials and update as necessary Position Responsibilities Execute training strategy to significantly enhance our expertise in all customer service functions Partner with key stakeholders across the assigned hubs to identify team and individual level learning needs. Support annual competency assessments Monitor and participate in creation of instructor led and eLearning training modules. Mentor trainers identified in specified regions to support efficient delivery of training on Processes and soft skills. Map training requirements to standard work practices and job duties Identify training needs by evaluating strengths and improvement opportunities of the Customer support teams, and by liaising with TLs and SMEs Monitor employee performance and response to training. Assess training effectiveness to ensure incorporation of taught skills and techniques into employee s work behavior. Identify requirements for development of new product, solution, and process training for employees Be responsible for reducing learning curves for new Agents by developing and implementing robust onboarding roadmaps Conduct Train The Trainer for Identified Hub Level SMEs who will deliver training Conduct Advance Level Refresher Courses on Processes Conduct Soft Skill Training for Hubs assigned Maintain accuracy of training materials and update as necessary Collaborate with various departments to obtain information required to develop new and updated training materials, includes Onboarding, Content build, LMS deployment Maintain accuracy of training materials and update as necessary

Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 3years+ experience as Process Trainer in International BPO Immediate joiners Shifts 24*7 6 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8115242149 or mail their cv at archil.rathore@im.ocubeservices.com

Learning Experience Leader As a trainer it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other wellness initiatives, exposure to graphic and disturbing content is unavoidable. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing. TaskUs reserves the right to reassign trainers in content moderation to other TaskUs projects based on staffing needs, employee performance, and other considerations. In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way. Requirements: So, what is it were looking for? Well, since this is a Learning Experience Leader post, wed need someone who already has the experience to even call themselves one. So if you have at least 1-2 years of working experience in the related field (training or teaching experience) then youre qualified! Are you someone who is proficient in the use of Microsoft and Google applications? Can you communicate yourself well both orally and in written? Do you presentation and class facilitation skills? If yes, then youre what we need! We need out of the box thinkers and we need someone who is creative enough to have the ability to engage an audience. As a trainer, we also need you to have strong interpersonal, conflict management and mentoring skills. We need someone who is able to work in a flexible schedule including weekends, holidays and longer hours. So we also need someone with high energy, enthusiastic, motivational training style. We also need someone who has strong organizational, planning, project management, problem resolution, communication, presentation, Role & responsibilities Interested Candidates can can call 8054935126