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5.0 - 10.0 years
8 - 10 Lacs
Visakhapatnam
Work from Office
Role: Training: Training new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment Key Accountability: Hiring: Hiring candidates as per client and process requirement on all communication parameters Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting. Detailed daily New Hire training review Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc. Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients Coordination: Conduct interventions during process training and nesting TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS, one on one coaching, briefing, classroom sessions, on floor activities Knowledge/ Qualification : Under Graduate/ Graduate Special Role Requirement: Excellent written and verbal communications. Bilingual in English and German Should be willing to work in 24*7 environment, (5 days) Should be willing to work in non-weekend offs Proficiency in MS office Travel ready Work Experience: Travel Experience: +3 Years Training Experience: Should have sound understanding of the training function and should have spent +2years in training department Corporate travel experience Certification/ Domain Certification (If Applicable) : GDS Certifications will be an added advantage.
Posted 3 weeks ago
1.0 - 5.0 years
4 - 6 Lacs
Pune
Work from Office
Job Roles & Responsibilities Conduct Training Sessions: Deliver comprehensive training sessions for employees involved in Revenue Cycle Management, ensuring a deep understanding of relevant processes and compliance standards. Training Material Development: Create and update training materials, manuals, and documentation specific to Revenue Cycle Management procedures and best practices. Needs Assessment: Collaborate with management to assess training needs within Revenue Cycle Management team, identifying areas for improvement and skill development. Adapt Training Methods: Tailor training methods to address different learning styles and ensure optimal comprehension and application of Revenue Cycle Management strategies. Feedback and Evaluation: Provide constructive feedback to trainees, offering guidance for improvement. Evaluate the effectiveness of training sessions and implement enhancements as needed. Call Calibration Sessions: Attend internal and external call calibration sessions to ensure consistency in evaluating and scoring calls within the RCM team. Provide insights and feedback to enhance call quality. Stay Updated: Stay abreast of all updates, changes, and advancements within the Revenue Cycle Management domain. Keep training materials current and incorporate the latest industry best practices into training sessions. Execution of Policies: Demonstrate the ability to execute policies, processes, and procedures of the organization effectively within the training context. Compliance Assurance: Ensure full compliance with all company, departmental, legal, and regulatory requirements in the delivery of Revenue Cycle Management training programs. Candidate Requirements Experience: Proven experience of 2+ yrs. with a focus on Revenue Cycle Management, preferably working as a Trainer role. Familiarity with Revenue Cycle Management processes, compliance standards, and industry regulations. Preferred Qualification: Graduate from any stream Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner. Adaptability: Ability to adapt training approaches to accommodate various learning styles and levels of expertise within the Revenue Cycle Management team. Organizational Skills: Strong organizational skills to manage training schedules, materials, and documentation effectively. Team Collaboration: Collaborate with management to stay updated on industry changes and ensure training programs align with current best practices.
Posted 3 weeks ago
2.0 - 6.0 years
3 - 5 Lacs
Mumbai Suburban
Work from Office
Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process. Develop and deliver engaging, interactive, and practical training sessions that improve agents' communication, persuasion, and sales skills. Train agents on handling objections, and building trust with potential donors. Ensure training aligns with business objectives, sales targets, and compliance guidelines. Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance. Reporting & Continuous Improvement: Track training effectiveness through KPIs such as sales performance, retention, and quality scores. Provide regular reports and feedback to management on training outcomes and agent readiness. Qualifications & Requirements: Experience: 1 + years of training experience in BPO sales, or telesales. Sales Expertise: Strong understanding of sales techniques, and call handling. Communication Skills: Excellent verbal, written, and interpersonal skills. Training & Coaching: Experience in classroom training, coaching, and performance monitoring. Tech Savvy: Comfortable with CRM software, call monitoring tools, and reporting dashboards. If Interested Call / Whatsapp - HR Anjali 9699666772 Drop your Resume - anjali.siddhu@ketto.org
Posted 3 weeks ago
2.0 - 7.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees Skills & Competencies 2+ years of experience in retail or CDIT trainings Qualification/Experience Graduate / Post Graduate
Posted 3 weeks ago
5.0 - 8.0 years
10 - 15 Lacs
Gurugram
Work from Office
Seeking a Team Leader or Assistant Manager - Process Training (US Residential Mortgage Underwriting) to lead and enhance our training initiatives within the given accounts. In this role, you will oversee the development and execution of comprehensive domain training programs, designed to improve training efficiency and support process goals. You will collaborate with various departments to ensure training programs align with business needs and drive continuous improvement. Training Development and Management: Design and implement domain training programs tailored to organizational needs, ensuring effective delivery and measurable outcomes. Domain: US Residential Mortgage Underwriting Needs Assessment: Partner with respective training leaders to assess domain training needs, identify process gaps, and propose solutions. Program Evaluation: Analyze training program effectiveness using feedback, assessments, and performance data to drive improvements. Content Creation: Develop and refine training materials, including manuals, e-learning modules, and interactive sessions. Produce customized training resources, including manuals, case studies, simulations, and role-playing scenarios, to equip employees with the tools they need to effectively upskill themselves in domain. Stakeholder Engagement: Engage with senior management and key stakeholders to ensure alignment of training programs with business objectives. Vendor Management: Engage with various vendors providing training to gauge and leverage niche domain expertise that may be required time to time. Process Improvement: Identify and integrate best practices into training programs to enhance process efficiency and effectiveness. Reporting: Prepare and present detailed reports on training activities, outcomes, and areas for development. Qualifications Project and Training Management Experience is a must. Strong Domain US Residential Mortgage Underwriting, entire value chain across originations Good with Microsoft Office Strong with MIS reporting Strong analytical and operations management skills Client focused with superior written and verbal communication skills. Ability to work under pressure in a faced paced environment with limited structure. Track record in designing and executing successful training programs Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.) will be added advantage Should be ok to work in US Shifts WFO Setup
Posted 4 weeks ago
10.0 - 16.0 years
10 - 16 Lacs
Kolkata, Lucknow, Delhi / NCR
Work from Office
2yr exp as a BPO SR Manager Training on the paper NHT, OJT, Refresher training TNA TNI TTT Immediate Joiner Work From Office Lucknow only not for Delhi/NCR and Kolkata APPLY those who can relocate in Lucknow Required Candidate profile Work From Office Lucknow only not for Delhi/NCR and Kolkata -APPLY those who can relocate in Lucknow Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives
Posted 4 weeks ago
2.0 - 5.0 years
4 - 7 Lacs
Noida
Work from Office
these roles, you will be responsible for: Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement Required Skills for this role include: Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) Excellent Facilitation Skills Coaching and Feedback Proficient in MS office tools Instructional Design Skills Expat Canadian US Shifts , Work From Office Noida Location Milki Bisht| - 9151206474 Email id milki.bisht@nlbtech.in
Posted 4 weeks ago
6.0 - 11.0 years
6 - 12 Lacs
Pune
Work from Office
Min 3 years experience as process trainer with international BPO on papers Prefer international Insurance process Training exp. Should be only from an international Insurance non voice and Voice background. Salary: Max upto 10 LPA Fix Sat/Sun off WhatsApp your profile or WhatsApp call @ 9623462146 or Dipika@infiniteshr.com ******Hiring for P & C Insurance Team Manager , Salary upto 12.00L*** ****Hiring For WFM ( Forecasting and Capacity Planning Is Mandatory ) Salary Upto 7.50L *** *****Hiring for Technical Lead Risk & compliance ,UK Shift Salary upto 17.00LPA** **** Hiring for Team Manager _ medical Coding , US Shift Salary upto 14LPA**** **** PMS (Senior Executive- HR) for Bangalore location Salary upto 7.50 LPA*** Regards Dipika Sharma 9623462146 Role & responsibilities Preferred candidate profile Perks and benefits
Posted 4 weeks ago
4.0 - 8.0 years
5 - 9 Lacs
Chennai
Work from Office
HCLTech Walk-in Drive for Healthcare Trainer- 2nd &3rd of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY We are seeking a knowledgeable and experienced US Healthcare RCM Trainer to join our team. The ideal candidate will be responsible for training agents on various aspects of revenue cycle management, including insurance processing, registration, eligibility, claims management, billing, collections, and denials. The trainer will develop and deliver training programs to ensure that agents are well-versed in RCM processes and best practices. It will be a individual contributor role. KEY WORDS US Healthcare Trainer, Revenue Cycle Management Trainer, Claims Management Trainer. ESSENTIAL RESPONSIBILITIES : Train new agents on client-specific processes and ensure they are process-ready with the necessary skills. Evaluate, Review and identify training needs to equip staff with essential knowledge. Assist in developing training standards and assess performance. Update and keep training materials current. Collaborate with stakeholders on training methods and scoring. Implement feedback from training managers and leads for improvements. Responsible for maintaining high throughput from training to production. SKILLS AND COMPETENCIES Effective public speaking and presentation skills Skilled in engaging and motivating trainees Comprehensive understanding of US healthcare and RCM Advanced interpersonal, presentation, MS office and written communication skills Hands on experience on preparing training documents and SOP. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream 2 - 4 years of full-time trainer in US healthcare and provider RCM
Posted 4 weeks ago
2.0 - 7.0 years
3 - 6 Lacs
New Delhi, Gurugram
Work from Office
Greetings, Great opportunity to be a part of Ienergizer as a process trainer . Requirements :- Overall, 3 years Experience in Call Centre /other industries with 1 Years Experience as Trainer. Graduation is must. BPO experience. Customer Service experience. Roles & Responsibilities :- Advanced Communication Skills: Ability to train agents on handling sensitive and complex issues, including de-escalation techniques. Emotional Intelligence: Training agents to recognize and manage their emotions and those of customers. Crisis Management Training: Educating agents on managing critical situations calmly and effectively. Scenario-Based Training: Using real-world scenarios and role-playing to prepare agents for high-stress interactions. Presentation Skills: Engaging and effective delivery of training materials. Knowledge of Training Methods: Understanding of adult learning principles and various training techniques. Patience and Empathy: Ability to support and guide learners at different levels. Analytical Skills: Assessing training effectiveness and identifying areas for improvement. For more information contact the below mentioned. Vinay - 9910155221 pradeep.gaur3@ienergizer.com Warm Regards, Talent Acquisition Team Ienergizer
Posted 4 weeks ago
5.0 - 10.0 years
3 - 5 Lacs
Noida, Gurugram
Work from Office
Process Trainer Exp 4+ Yrs (2+ Yrs as process trainer) Loc- Ggn & Noida Skills- Process Training, Customer Service, BPO Operations, International Voice etc Pkg- 6.5 LPA Aparupa 9311697179 Aparupa.imaginators@gmail.com
Posted 4 weeks ago
4.0 - 8.0 years
3 - 5 Lacs
Bangalore Rural, Bengaluru
Work from Office
For AM - min. 5 yr exp - pack upto 12L For DM - min. 8 yr exp - pack upto 15L Knowledge of Psychometric tools would be an added advantage Graduate US Shift Both Side Cab Contact@7289094130 / yashika.imaginator@gmail.com Required Candidate profile Work Experience in end to end soft skills delivery & program management (learning & development) portfolio – training delivery, design, data management and reporting. Team handling Exp. MS Office
Posted 4 weeks ago
1.0 - 4.0 years
0 - 3 Lacs
Bhayandar
Work from Office
A leading provider of Business Process Management (BPM) and IT solutions Job Location: Mumbai, Bhayandar Shifts: Rotational Day Shifts Workdays: 6 days Required Candidate profile Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)RAG analysis Conducting TNIs, Refreshers, PKTs and driving learning completion Minimum 1 year as a Trainer
Posted 4 weeks ago
2.0 - 6.0 years
1 - 5 Lacs
Mumbai
Work from Office
QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Only candidates based in Mumbai, Pune, or Chennai will be considered, as our operations are strictly limited to these three locations. The Senior Support Trainer plays a key role in strengthening the capabilities of QAD s global Support organization by delivering structured, impactful training programs. The primary objective of this role is to equip Support team members both new and experienced with the product knowledge, tools proficiency, process clarity, and soft skills necessary to provide world-class support to our customers. The role encompasses end-to-end responsibility for training across four focus areas: New Hire Onboarding, Continuing Education, New Product Process Training, and Soft Skills Tools Enablement. It requires close collaboration with Support leadership, Product Management, and subject matter experts to ensure training is aligned with business priorities and reflects the evolving needs of a dynamic SaaS environment. With a global scope, the Senior Support Trainer must tailor training approaches to different audiences while maintaining consistency in content and outcomes. The role also involves evaluating training effectiveness and continuously improving content based on feedback, performance trends, and product updates. This position is pivotal to driving a culture of continuous learning and ensuring our support teams are fully prepared to meet customer expectations as we scale. 1. Training Delivery: Conduct engaging and effective training sessions on QAD products, tools, and processes in both virtual and in-person formats. Tailor delivery approaches based on audience experience and learning style. 2. Content Development: Design and develop self-paced, digital learning content using modern instructional design principles. Incorporate AI tools and innovative learning methods to enhance engagement and knowledge retention. 3. LMS Administration: Manage the Learning Management System (LMS): assign courses, monitor completion, conduct knowledge checks, and generate training reports. Ensure seamless user experience and data accuracy within the LMS. 4. Stakeholder Collaboration: Partner with internal teams such as RD, Tier 3 Support, and Product Management to facilitate knowledge transfer sessions. Act as the liaison between subject matter experts and the support team for effective training content. 5. Training Governance Communication: Maintain and regularly update the Support Training Portal with the latest learning content, product updates, tools, and process changes. Provide feedback and progress reports on new hires; identify and escalate any performance or engagement concerns. 6. Industry Awareness Agility: Stay current with trends and developments in the tech and learning industries. Embrace new learning technologies and methodologies, including AI-driven tools. 7. Project Management (Preferred): Lead or participate in training-related projects and initiatives. If lacking prior experience, demonstrate willingness to learn and manage projects within the training domain. 8. Shift Flexibility and flexibility: Support a global audience by delivering training during EMEA and AMS-friendly hours as needed. Participate in shift rotations, weekend shifts, and on-call coverage to provide uninterrupted global support. Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support.
Posted 4 weeks ago
1.0 - 5.0 years
3 - 4 Lacs
Vijayawada, Hyderabad
Work from Office
Greetings From Scorelabs ! Following the predefined session plan while delivering training to the identified youth Develop skills and knowledge on the identified subjects based on the curriculum that is designed Prepare learners to face interviews Required Candidate profile Minimum Graduation Minimum 6 Months of Exp Required Should Have Exp In Process Trainers , Ielts Trainers , Communication Trainers , Spoken English, Soft Skills Training Hr Ramana : 9550760771
Posted 4 weeks ago
2.0 - 4.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Training Needs Analysis (TNA) & Design and Development of Training Content- Conduct in-person assessments and collaborate with teams to identify skill gaps; design customized training content that meets CS and healthcare process requirements. Plan training sessions based on market research, competitor analysis, visual & audio aids. Delivery of Customer Service and Compliance Training- Facilitate in-person training sessions for CS & other teams, ensuring engagement and effectiveness in topics such as communication, empathy, system use, and regulatory compliance. New Hire Onboarding and Induction Programs- Manage physical onboarding sessions for new hires, providing a structured introduction to company culture, healthcare processes, and tools used in the workplace. Evaluation of Training Effectiveness, Documentation and Reporting- Conduct assessments, monitor learner performance in the workplace, and maintain detailed documentation and reporting for audits and process reviews. Stakeholder Coordination and Communication- Engage in daily coordination with QA and HR teams for training planning, feedback loops, and continuous alignment with business goals. Continuous Improvement in Training Processes- Collect real-time feedback during training and floor interactions, analyze performance trends, and revise training modules to address recurring issues. Mock Drills and Scenario-Based Training Exercises- Conduct live simulations, role-plays, and process-specific drills on-site to prepare CS staff for real-time scenarios and client interactions. Onsite Monitoring and Floor Support Post-Training -Provide direct floor support, observe associate performance post-training, and offer immediate coaching and reinforcement for applied learning. Work-from-Office (WFO) Training Coordination- Manage all logistics and setup for on-site training sessions and maintain attendance and participation discipline.
Posted 4 weeks ago
5.0 - 10.0 years
3 - 5 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Process Trainer (International Customer Service Process ) Exp- 4+ Years ( 2+ Yrs as Process Trainer on paper) Loc- Gurgaon & Noida Pkg- 6.5 LPA NP- 0 to 15 days Nancy 8586914964 Nancy.imaginators7@gmail.com Required Candidate profile Skills- Process Training, Customer Service, International Process, TTT, TNI, TNA etc Should have 2+ years of relevant exp as process trainer on paper.
Posted 1 month ago
4.0 - 8.0 years
6 - 9 Lacs
Hyderabad
Work from Office
The role will oversee the operations related training for different functions First Mile, MidMile, Last Mile, FTL Operations, LTL Operations. The core focus will be on performance related metrics training, job role related scheduled curriculum training and induction training. The role also demands superior analytics acumen to identify areas / facilities which require extra emphasis on training. The Manager Training will research, design, develop, deliver, and evaluates training initiatives that promote people capabilities throughout the organization. This role also monitor the effective roll out of training via 300+ Ops Coaches in the network. 1. Oversee the training team of Delhivery Academy by ensuring all the trainers achieve the KPIs set by the organization. 2. Plans and coordinates all onsite and virtual training activities of the Ops staff (frontline to middle-management) to include resource, calendar and venue coordination, facilitator preparation, material preparation and/or other logistics related items. Ensures training records are maintained. 3. Designs and delivers training - both face to face and virtual training within time and budget constraints. Working with stakeholders and subject matter experts (SME's) to make the training more relevant to the business objective. 4. Monitors and evaluates training programs effectiveness, success, and outcome periodically. 5. Plan, conduct and oversee Ops metric focused on-the-job coaching and scheduled training to improve the performance of Ops facilities First Mile, Middle Mile, Last Mile, Returns, FTL Ops, LTL Ops, Fulfillment Ops. 6. Manages and oversees the learning management system (LMS) learning experience; analyze learner performance and engagement. Work with team to enact any needed improvements or changes needed. 7. Conducts effective induction and orientation sessions. 8. Communicates with key stakeholders to obtain knowledge and understanding of business needs and operations. 9. Other duties and responsibilities as determined by Head Delhivery Academy 10. Travel extensively (PAN India) to various Delhivery facilities as and when required Interactions with Internal and External Stakeholders - This role will interact with both internal and external groups. Responsibilities are multi-faceted, working with Ops Functional and Regional Heads, Academy Content Team, Control Tower Team, Tech, Data Teams, third party e-Learning Platform providers, National Skill Development Council etc. Education & Work Experience - 1. MBA preferred (Basic Education level Bachelors Degree 2. Certificates in Training domain preferred 3. Knowing the regional language is a must
Posted 1 month ago
8.0 - 12.0 years
25 - 27 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
locationsPune - BanerPune - EastBangalore Fortune SummitHyderabadBangalore - Northposted onPosted 8 Days Ago job requisition idJR-0012405 Do you have Financial reporting experience, and are you seeking a new jobApex Group is looking for a full-time Financial Reporting Associate, and the role comes with an attractive salary and benefits package, including the chance to join an inclusive and collaborative company. As a Financial Reporting Analyst, you will review the financial statements of Hedge Funds, Private Equity, Real Estate, Manco, etc. Etc. in multiple GAAPs, mainly in IFRS, US GAAP, UK GAAP, Lux GAAP and Canadian GAAP. In your first few weeks in this Financial Services role, you can expect to: Develop document and institute procedures to make the FR process more efficient and standardized, saving time and money Manage a team in a high-volume, deadline and production-driven environment while maintaining 100% accuracy Provide ongoing and continuous training, motivation and development of all team members to maintain high client service standards Use resources within the team, establishing goals and objectives of the team New hiring, process training for new staff, people issues, performance management, KPIs etc. To apply for this Financial Reporting role, you will need a professional qualification, CA, CPA, ACCA, MBA (Finance), CFA, or any course specialized in accounting. You will also require the following: 8-12 years in Financial Reporting Experience of Financial Reporting in Hedge Fund Experience in IFRS/US GAAP is preferred Manual experience in financial reporting is preferred instead of using automation tools Excellent interpersonal and time management skills Adaptability and proficiency in MS Excel and MS Word. You'll receive an excellent salary and benefits package for your knowledge, expertise and flexibility. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs. Please contact our Apex Group team today to apply and register your interest in this full-time Financial Reporting position. They'd be thrilled to hear from you. We'd love to help you get your next role and enable you to fulfil your professional ambitions. Apex Group Ltd ("Apex" or "the Group"), established in Bermuda in 2003, is a global financial services provider. With over 80 offices worldwide and 12,000 employees in 38 countries, Apex delivers an expansive range of services to asset managers, financial institutions, private clients, and family offices. Apex's purpose is to be more than just a financial services provider. The Group is committed to driving positive change to address three core areasthe environment and climate change, women's empowerment and economic independence, and education and social mobility. Life at Apex isn't just about the work you do. It's about embracing the culture and loving what you do. Every employee plays a part in making Apex who we are today, and the more we grow, the more important that becomes. The international nature of our business and global network of offices means that there are opportunities to broaden your life experiences and take short-term or permanent relocation options. #LI-SB1 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Posted 1 month ago
5.0 - 9.0 years
9 - 13 Lacs
Bengaluru
Work from Office
About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. WHY JOIN CAPCO You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. We offer A work culture focused on innovation and creating lasting value for our clients and employees Ongoing learning opportunities to help you acquire new skills or deepen existing expertise A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients A diverse, inclusive, meritocratic culture We offer: A work culture focused on innovation and creating lasting value for our clients and employees Ongoing learning opportunities to help you acquire new skills or deepen existing expertise A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients Degree qualified or equivalent professional qualifications such as IIBA and or PMI / Prince. Formal business analysis and or project management training is preferred 2. A thorough and detailed knowledge of the end to end reconciliations lifecycle coupled with a working expert level knowledge of TLM and DUCO platform is essential. 3. Experience supporting or creating reconciliations solution on DUCO solutions is required 4. Understanding of DUCO and hands-on experience of building reconciliations on a self-serve model on DUCO.
Posted 1 month ago
5.0 - 10.0 years
5 - 12 Lacs
Jaipur
Work from Office
Designs training & test modules based on needs Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations Resolves issues pertaining to process knowledge with clients Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production Conducts interviews & coordinates with HR for recruiting trainers / trainees Ensure 100percent adherence on client driven SOP & BEST T&D compliance Prepare Trainers through TTT/ Platform skills certification Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability Coordinates with all stakeholders to ensure New Hire training process runs effectively Prepare and attend all business / client reviews& work on the action plans to improve business performance Understanding of root cause analysis & reasons to better performance Interacts with IT team for creation and deletion of Ids for new team members Delivers Customer Service with Sales Process Excellence and Process Improvement Initiatives Supports Innovation & Continues Improvement to uplift sales performance Engaging ommunication Coaches & Develops Others Support and monitor new trainees during the OJT (On the Job Training) period Create new product specific sales training curriculum Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc)
Posted 1 month ago
2.0 - 5.0 years
1 - 4 Lacs
Pune
Work from Office
Fusion Software Institute Kharadi Pune is looking for Business Analyst Trainer to join our dynamic team and embark on a rewarding career journey. Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects.
Posted 1 month ago
3.0 - 6.0 years
7 - 10 Lacs
Pune
Work from Office
Fusion Software Institute Kharadi Pune is looking for Data Analytics Trainer to join our dynamic team and embark on a rewarding career journey. Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective
Posted 1 month ago
2.0 - 6.0 years
2 - 6 Lacs
Pune
Work from Office
We are seeking an experienced React js Trainer to join our dynamic team As a React js Trainer, you will be responsible for delivering high-quality training sessions and workshops focused on React js fundamentals and advanced concepts You will play a key role in shaping the skills and capabilities of aspiring developers and seasoned professionals looking to enhance their expertise in React js
Posted 1 month ago
4.0 - 8.0 years
6 - 10 Lacs
Hyderabad
Work from Office
About Us: Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more Based in SF and Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact We are seeking experienced AI TrainerIndustrial Engineering with a minimum of 1 year of experience to join us in Hyderabad and contribute to impactful AI training projects Key Responsibilities: Develop, review, and refine Industrial Engineering problems and solutions Evaluate AI outputs for correctness in topics like Operations Research, Supply Chain, Production Planning, and Quality Control Identify and correct computational or conceptual errors in AI-generated responses Collaborate in training and optimizing large language models using RLHF Required Qualifications: 1+ year of experience in Industrial Engineering Strong understanding of core topics Ability to critically analyze and enhance AI-generated technical content Why Join Us Work in a competitive environment Hands-on experience working on real-world AI training tasks Competitive stipend (Rs 25,000- 35,000) Shape the future of AI with Soul AI!
Posted 1 month ago
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