1438 Process Training Jobs - Page 15

Designation -Process trainer for domestic process. Job Description Scheduling and conducting training sessions on various call center topics to prepare and support new employees. Training experienced employees on new or updated call center procedures to improve their performance. Observing the daily operations of call center employees and identifying any areas of improvement. Liaising with team leaders and managers to conduct on-the-job coaching. Measuring the effectiveness of training sessions and preparing individual or team progress reports. Creating and managing the training budget. Ensuring employees keep up their productivity and maintain high levels of customer satisfaction. Requirements: Minimum 1 year as a Process Trainer in customer service industry / Domestic BPO Minimum 3 years of overall experience in BPO Industry Experience with E-commerce account will be added advantage 6 days working (1 day rotational off) Graduate from a recognised UGC university Candidates should be fluent in English & Hindi communications Candidate should have good presentation skills. Kindly share the resume at Shriti.rani@startek.com Sangana.bala@startek.com Bala-9148813839 Location 1: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042 Location 2: Nos, 70, sringar, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068

Role The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way DO The trainer plays a pivotal role from start to end of the Domain training that includes the following: Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team Deliver Generic Domain Specific Modules along with up skilling resources on process. Structure On boarding Training requirements, Pre Process, Customer Visits etc. Ensure that all new employees go through the defined new learning path for their respective roles in the account Deliver pre-process and process training for new employees Support new hires during OJT and GO-live Provide refresher and remedial training for existing employees Ensure all regulatory requirements are complied with from time to time Maintain trainee data and information Generate training reports from time to time Support any administrative tasks like trainee roster and scheduling etc. Create/Customize training content for delivery Provide feedback and coaching to analysts on the floor Take ownership for improvement in analysts performance Analyze training needs for employees working for the account. Responsible for account level Training metrics Responsible for adhering to training standardization guidelines defined by the BU Training Function Responsible to work with ops to bridge gaps during training. Mandatory Skills: Training. Experience: 8-10 Years.

2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Must Know-English and Hindi Required Candidate profile 1 yrs exp into ecommerce process WFO Bangalore Must Know-English and Hindi Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Job Role: Training & HR Executive Location: Navi Mumbai, KHARGHAR (On-site & Hybrid) Salary: Up to 1,20,000 LPA PLEASE READ THE JOB DESCRIPTION & SALARY OFFERING BEFORE APPLYING!

Hiring: Process Trainer in International Voice Process (US Shift) Experience: Minimum 2 years Location: Bangalore Salary: Up to 10 LPA Shift: US Shift Interested candidates can call: +91 89519 92036 Or share your resume at: nurizeemapower@gmail.com

Job description We're hiring Assistant Manager - Trainer !!!! We are looking for some one who is passionate in the training field. Bigbasket.com is Indias largest online food and grocery store. With over 18,000 products and over a 1000 brands in our catalogue you will find everything you are looking for. Right from fresh Fruits and Vegetables, Rice and Dals, Spices and Seasonings to Packaged products, Beverages, Personal care products, Meats we have it all.Choose from a wide range of options in every category, exclusively handpicked to help you find the best quality available at the lowest prices.

Job description We're hiring Assistant Manager - Trainer !!!! We are looking for some one who is passionate in the training field. If interested kindly share your profile to [HIDDEN TEXT] Bigbasket.com is Indias largest online food and grocery store. With over 18,000 products and over a 1000 brands in our catalogue you will find everything you are looking for. Right from fresh Fruits and Vegetables, Rice and Dals, Spices and Seasonings to Packaged products, Beverages, Personal care products, Meats we have it all.Choose from a wide range of options in every category, exclusively handpicked to help you find the best quality available at the lowest prices.

You will be independently responsible for the operational management of the training Centre in your respective region. This includes conducting pre & post recruitment orientation programs for fresher, Loan Officers, Branch Managers, and Area Managers. You will also be in charge of organizing monthly induction and refresher programs on Product, Process, Policies, and behavioral training in the region. Your responsibilities will include identifying training needs, conducting training assessments, building capabilities, and focusing on the qualitative aspects of business, processes, compliance, audit, CRM, and Sales pitch. It will be essential to identify the target audience for effective training sessions. You will be required to provide process training on Loan Disbursement Process, Documentation, and delinquency. Additionally, conducting IT Systems & application training along with Different APIs will be part of your role. Collaborating with regional stakeholders and sharing learning journeys amongst the region will be crucial. You will need to measure learning effectiveness through periodic interventions and assessments. Classroom training through LMS, maintaining and capturing all training details in LMS, and reporting to HO and stakeholders will be essential. Publishing the monthly training dashboard and visiting branches for location-based training are also part of the duties. Recognizing and rewarding achievements will be your responsibility as well. A minimum of 3 years of experience as a Regional Trainer is required for this role. You must be well-versed in the MFI/Microfinance industry and have a good understanding of business models, processes, policies, and products within this sector. Key Skills: - Comprehensive understanding of the Microfinance Industry - Strong acumen in technology and automation Education: - Post Graduate/ Graduate in any discipline,

The responsibilities of this role include enhancing the supplier portfolio by adding more PBSA/HMO providers for top Universities across the UK based on understanding the Business needs. Efficiently managing contracts with the providers and representing University Living at various education fairs to ensure that the products, services, and product lines align with current and potential Clients" expectations. Ensuring process documentation and dissemination of processes to the Sales team to streamline the booking process. Being responsive to ad-hoc requirements and providing necessary training to the FTEs. Independently creating Dashboards, MBR, and QBR as needed. The ideal candidate should possess excellent written and verbal communication skills in English, coupled with self-motivation to work independently and a strong work ethic. Ability to collaborate within a team and adapt to new and evolving processes is crucial. Flexibility in shift timings and week-offs is required. A minimum of 5-8 years of experience in Supply Management, Contract Management, Process Design, Documentation, and Process Training is essential for this role.,

Group Manager (B1) - Training Job Summary - To oversee the creation, management and execution of training in the relevant business vertical. To ensures the successful integration of training and development programs so that employees can competently meet the business needs of the business. To supervise the training and development section of the business. To be responsible for coaching, mentoring and leading training managers. To innovate and implement best in class practices in the field of training. Key Responsibilities: Liaising with the client to understand training needs for a certain project and effectively implementing tailor made training programs to assist successful transition of the project Ensuring strict and absolute compliance to the training governance plan of the business Reviewing and updating the governance plan as applicable Identifying training and development needs within a business through job analysis, appraisal schemes and regular consultation with business managers and human resources departments Designing and expanding training and development programs based on both the business and the individual's needs Working with a team to produce programs that are satisfactory to all relevant parties in an business, such as front line staff, line managers, managers and senior managers Developing effective induction programs Conducting appraisals Managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the business Monitoring and reviewing the progress of trainers through one on one reviews Ensuring that statutory training requirements are met (e.g., ISO requirements) Evaluating trainers and training & development programs Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment Helping line managers, trainers and training managers to solve specific training problems, either on a one-to-one basis or in groups Keeping up to date with developments in training through research, relevant forums and attending relevant courses Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages Researching new technologies and methodologies in workplace learning and presenting this research Deliver one on one coaching and provide feedback whenever required To conduct all trainings as per plan for F&A in verticals like Manufacturing, Retail, etc. To support trainers in conducting the training To prepare and maintain various process/Training related documents in English To maintain the database for all the trainings conducted over the last 2-3 years To provide relevant data as and when necessary, To adhere to the requirements of supervisors. To create contents of the process as per the training and process requirements. 2.2 DETAILED DUTIES AND RESPONSIBILITIES, wherever applicable Key Responsibility Indicators People Related: Managing people to achieve the set goals. Succession plan Attrition VOE Learning and Training Development Engagement activities Defining goals or objectives for Trainers Process Related: Monitor Training related progress for operations Timely resolution of client queries if any is raised on knowledge management Drive Continuous improvement initiatives in collaboration with operations Ensure that the training process meets the ISO Compliance Ensure completion of the Internal and External Calibration sessions Develop and maintain Client and internal stakeholder relationship Qualifications Qualification: Commerce Graduate Experience: 5-12 years of work experience in F&A with Commerce degree Only DM and above can apply Seniority Level Mid-Senior level Industry Outsourcing and Offshoring Consulting Employment Type Full-time Job Functions Training Skills Training Delivery Record to Report Accounts Receivable (AR) F&A Accounts Payable (AP) Training Needs Analysis Training Training Management

We are looking for an experienced Trainer to devise our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm. Training Content Development Training Delivery (Culture, Domain Related Content, Customer Centricity, Specifics of Internal and external stake holder management, Initiative-taking approach and Following escalation matrix) Conducting Training Need Analysis Conducting Monthly PKTs Conducting New Hire and Refresher Sessions with an aim to enhance the knowledge and skills of the staff aiming at reducing the learning curve Recording exceptions pertaining to Clients and Segments Managing the Update Management Tracker and Recording the errors with corrective and preventive actions Work on RCAs for errors and coach the staffs. Conduct dip stick checks via audits and coach staff members regularly. Analyzing the process, proposing effective controls to avoid any financial and reputational impact

We are looking for an experienced Trainer to devise our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm. Training Content Development Training Delivery (Culture, Domain Related Content, Customer Centricity, Specifics of Internal and external stake holder management, Initiative-taking approach and Following escalation matrix) Conducting Training Need Analysis Conducting Monthly PKTs Conducting New Hire and Refresher Sessions with an aim to enhance the knowledge and skills of the staff aiming at reducing the learning curve Recording exceptions pertaining to Clients and Segments Managing the Update Management Tracker and Recording the errors with corrective and preventive actions Work on RCAs for errors and coach the staffs. Conduct dip stick checks via audits and coach staff members regularly. Analyzing the process, proposing effective controls to avoid any financial and reputational impact

Roles and Responsibilities To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have outbound or inbound trainer experience Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Should have at least 2 yrs experience as trainer in BPO-Voice LOB Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training.

Key Responsibilities: Conduct structured On-Job-Training (OJT) for new joiners, ensuring they are certified within the required timelines. Evaluate the skills and performance of new employees, providing actionable feedback and guidance to ensure rapid integration and productivity. Drive the continuous development and upskilling of Dark Store Managers by regularly assessing their capability index and implementing improvement initiatives. Eliminate awareness and demonstration gaps within Dark Stores. Collaborate with Store Managers, Cluster Operations Managers (COMs), and City Heads to align training programs with operational objectives and business needs. Monitor and ensure compliance with operational standards, providing coaching and support to improve adherence where necessary. Deliver training content in a consistent, engaging, and impactful manner, both in classroom settings and on-site in Dark Store environments. Track and report on key training metrics, including Time to Productivity, Error Reduction Rate, and Timely Certifications. Participate in monthly reviews to assess the impact of training interventions on business metrics and identify areas for continuous improvement. Qualifications and Skills: Proven experience in operations, learning and development, or a related field within quick commerce, retail, or supply chain sectors. Strong understanding of operational processes in Dark Stores or similar environments. Excellent communication, coaching, and presentation skills. Ability to evaluate, assess, and provide feedback in a structured and constructive manner. Strong problem-solving abilities and a proactive approach to identifying and addressing training needs. Data-driven mindset, with the ability to track and analyze training outcomes and their business impact. A strong team player who can collaborate effectively across different teams and levels of the organization. Knowledge of Facilitation/Instructional Design. Proficient in Google Docs/Sheets/Slides. Knowledge of Basic Learning Management Systems. Knowledge of Mobile Learning Technology. Proficient in the local language.

Looking to onboard a skilled Senior Manager - Training with 8-14 years of experience to join our team in Bangalore. The ideal candidate will have a strong background in training and development, with excellent leadership and communication skills. Roles and Responsibility Develop and implement comprehensive training programs for employees. Conduct needs assessments to identify skill gaps and create targeted training solutions. Design and deliver high-quality training sessions and workshops. Evaluate the effectiveness of training programs and recommend improvements. Collaborate with cross-functional teams to align training with business objectives. Manage and maintain accurate records of training activities and participant feedback. Job Requirements Proven experience in training and development, preferably in a similar industry. Excellent leadership, communication, and interpersonal skills. Strong analytical and problem-solving skills with attention to detail. Ability to work independently and as part of a team. Experience with CRM/IT enabled services/BPO is an added advantage. Strong knowledge of training principles and practices, including adult learning theory.

Greetings from 1Point1.. Hiring for Assistant Manager for Trainer. Looking for Immediate Joiners.. Must have proven experience in leading a team of trainers in a BPO/KPO. To plan and deliver results in a highly demanding environment. To work with different SPOCs at different levels to drive initiatives end-to-end. Analytical ability to analyze the available data & provide informative MIS to the units. Support customization of modules as per units requirements. Excellent Communications Skills (Both Written & Verbal) People Development. Excellent command on Microsoft Excel & PowerPoint. Knowledge and skills Excellent knowledge and understanding of customer support, Banking , retail, sales, e-commerce and insurance process Good knowledge on DRA compliances. Nesting and OJT team management To create proper training planner Should have knowledge on training modules and able to manage multiple clients Excellent communication skills Ability to interact at all levels Strong analytical and problem solving skills Sound people management skills Interested candidates can call to HR Pruthvi - 9620664492 or share me your updated CV on same watsapp number.

**Immediate Joiners are preferred** Work Location: Hyderabad Role & Responsibilities: : Deliver training sessions on US Healthcare processes including claims, billing, eligibility, and customer service protocols. Proven experience in training with over 1+ years of experience as a Trainer on papers. Facilitate onboarding and nesting programs for new hires in a contact center setup. Collaborate with operations, quality, and client teams to ensure training alignment with business goals. Conduct refresher and upskilling sessions for existing staff based on performance and process updates. Maintain training effectiveness through assessments, feedback, and continuous improvement. Support process transitions and updates through timely training interventions. Create and update training materials, SOPs, and e-learning content. Participate in calibration sessions with QA and client teams. Provide floor support and troubleshoot process-related queries post-training Preferred candidate profile Minimum 1+ years of experience in training roles within US Healthcare contact center operations. Strong understanding of US healthcare terminologies, insurance workflows, and compliance standards (HIPAA, CMS, etc.). Proven experience in facilitating classroom and virtual training sessions. Excellent communication skills both verbal and written. Proficiency in MS Office tools (Word, Excel, PowerPoint). Exposure to LMS platforms and instructional design tools is a plus. Interested candidates kindly share your updated CV to gsyed.suhail@firstsource.com Contact: Suhail HR - 9290528486 (WhatsApp) Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

We are seeking an experienced Trainer with a strong background in US Healthcare processes and contact center operations. The ideal candidate will be responsible for delivering high-impact training programs to new hires and existing employees, ensuring readiness for client interactions and operational excellence. Key Responsibilities: Deliver training sessions on US Healthcare processes including Claims, billing, eligibility, and customer service protocols. Facilitate onboarding and nesting programs for new hires in a contact center setup. Collaborate with operations, quality, and client teams to ensure training alignment with business goals. Conduct refresher and upskilling sessions for existing staff based on performance and process updates. Maintain training effectiveness through assessments, feedback, and continuous improvement. Support process transitions and updates through timely training interventions. Create and update training materials, SOPs, and e-learning content. Participate in calibration sessions with QA and client teams. Provide floor support and troubleshoot process-related queries post-training. Eligibility Criteria: Minimum 1-2 years of experience in training roles within US Healthcare contact center operations. Interested Candidates share your CV - deepalakshmi.rrr@firstsource.com / 8637451071 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi.rrr@firstsource.com

Role & responsibilities Training: Conduct process training for new hires Provide regular training sessions for existing employees based on performance feedback Develop and improve training materials and methods Quality Assurance: Conduct regular QA assessments for associates Monitor call quality and provide constructive feedback Maintain QA reports and documentation Ensure compliance with company standards and processes Preferred candidate profile Previous experience in Learning and Development, training, and quality assurance, preferably in a BPO or call center environment Proficient English communication skills Basic computer proficiency Ability to work independently and as part of a team Strong organizational and interpersonal skills Key Skills : Training delivery, Quality assurance, Employee engagement, Spoken English, Communication skills, Lead Generation, International Calling, International BPO, International Voice Process, Outbound Calling

Job description KEY RESPONSIBILITIES: Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID's and IID's Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS: - Participant feedback - Number of days of training - Customer survey rating - Pass percentage of agents - Digital adoption / adoption of digital learning platform - Pass percentage of Agents in IRDA exams - Attendance of Agents and employees in training sessions -Activating agents month-on-month against the target - Compliance on IRDA requirements - Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM - Reduction in training cost - Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a. Graduate in any discipline b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus KNOWLEDGE / SKILLS / ABILITIES Result Orientation Working With & Through Others Innovation Customer Centricity Technical Expertise Business Acumen Impact & Influence Communication Role Modelling

Candidate should have experience working as a Team Leader OR Process Trainer OR QA in RCM process for US Healthcare. Qualification - Graduate Shift - US Shifts Work Location - Hyderabad Required Candidate profile Immediate Joiners OR Max 15 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

You will be responsible for managing the day-to-day planning, operation, and problem-solving of a team of financial accountants/analysts. Your role will involve delivering processes to meet service level agreements, maintaining quality standards, and achieving productivity targets and key performance indicators. Demonstrating ownership, problem resolution, and providing reasonable solutions will be key aspects of your responsibilities. As a Subject Matter Expert, you will review the deliverables of the team and perform activities in the absence of team members to ensure consistent process delivery aligned with quality and functional objectives. Additionally, you will work on other aspects defined by management, conduct daily team huddles, and report process progress to senior management. Your role will also involve acting as a communication conduit between staff and management, driving continuous improvement within the process, supporting internal and external audits, and monitoring, coaching, and providing feedback to the team. Promoting positive teamwork, conducting performance appraisals, and contributing to the hiring and selection process of executives will be part of your responsibilities. Furthermore, you will create backups for all team users, provide process training, suggest ideas for process standardization and improvement, participate in company projects, review monthly P&L files and financials, and maintain good relationships with internal and external stakeholders. You will be expected to compile reports on team performance, customer feedback, process dashboards, and MIS reports. Your role as an Associate Manager for the Record To Report team at CMA CGM GBS India will be dynamic, challenging, and rewarding as you drive business results, uphold quality standards, and foster a culture of continuous improvement and teamwork. Best Regards, CMA CGM GBS India Human Resources- Talent Acquisition,

Key Responsibilities: Responsible for New Hire Training for all levels hired (Agents to Supervisors) Conduct training in preprocess, process and systems to help employees perform their job effectively and efficiently Is required to be up to date will all changes in the eco system (US Healthcare, Compliance, Payor guidelines, Specialty guidelines) Will be responsible for the new employee performance till the end of OJT (On the job training) Accountable for meeting the training metrics like yield, Speed to proficiency etc. Identification of ongoing training needs and conduct the required training to Support Ops team meet the client SLAs Desired Candidate Profile Required Qualifications Graduate in any discipline Should have minimum 2 years of experience in Revenue Cycle management especially Prior Authorization and EVBV Should understand the entire life cycle of a claim from Provider, Payor and Patient side to be able to identify gaps and set up training sessions Excellent written and oral communication skills Must have working knowledge of MS office / similar tools Should be willing to work in shifts and travel within India for short/extended periods If interested, please share your updated resume on shivani.tripathi@ikshealth.com

Key Responsibilities Responsible for New Hire Training for all levels hired (Agents to Supervisors) Conduct training in preprocess, process and systems to help employees perform their job effectively and efficiently Is required to be upto date will all changes in the eco system (US Healthcare, Compliance, Payor guidelines, Specialty guidelines) Will be responsible for the new employee performance till the end of OJT (On the job training) Accountable for meeting the training metrics like yield, Speed to proficiency etc. Identification of ongoing training needs and conduct the required training to Support Ops team meet the client SLAs Is required to create / modify / update the content for all training needs (New hire, ongoing, supervisor) Should be able to identify upskilling requirement and initiate content creation either for ILT (Instructor Led Training) or E Learning Being the custodian of all knowledge requirements, will be actively participating in all transition activities Will be the client interface for all knowledge related discussions and should be able to gain a consultant position Should be well versed in SOP creation, documentation, preparing process flows Desired Candidate Profile Required Qualifications Graduate/Post-Graduation in any discipline Should have minimum 5 years of experience in Revenue Cycle management especially Prior Authorization and EVBV Should understand the entire life cycle of a claim from Provider, Payor and Patient side to be able to identify gaps and set up training sessions Excellent written and oral communication skills TTT ( Train The Trainer ) certification is preferred Understand the concepts for creating E Leaning modules Must have working knowledge of MS office / similar tools Should be willing to work in shifts and travel within India for short/extended periods If interested, please share your updated resume on shivani.tripathi@ikshealth.com

The role of CPE Soft Services - West involves providing solutions based on site surveys, commercial scoping of work, and service for soft services in Western India. You will be responsible for housekeeping, troubleshooting service quality issues, conducting root cause analysis, and restoring service quality. Additionally, you will provide technical/soft and process training to all sites, deploy and improve processes at all locations, conduct site audits, and close CAPA (Corrective and Preventive Action) activities. You will also be responsible for executing Continuous Improvement projects, planning for business continuity, driving process, product, and solution innovation, supporting new site mobilization, and regular reporting and managing dashboards. This role will require travel to the West region. To excel in this role, it is preferred that you have experience in the facility management industry or hospitality industry.,