1438 Process Training Jobs - Page 14

Job Opportunity Process Trainer | International BPO | Bangalore We are urgently hiring for an experienced Process Trainer for a leading International BPO in Bangalore. If you have the passion for training and developing people, this role is for you! Role: Process Trainer Salary: Up to 5 LPA Location: Bangalore (Work from Office) Working: 6 days working, rotational week-offs Requirements: Minimum 3 years overall BPO experience . (mandatory) At least 1 year on papers as Process Trainer (mandatory). Strong communication skills in English & Hindi (both required). Experience in eCommerce processes is preferred. Must have conducted process trainings for both new hires & existing employees . Proven track record in performance enhancement, CSAT improvement, and AHT management . Hands-on expertise in training delivery, coaching, and feedback sessions . Exposure to content creation, training modules, and continuous learning interventions . Key Responsibilities: Deliver engaging and effective process training sessions for new joiners and existing batches. Monitor and evaluate employee performance during nesting and provide corrective coaching. Partner with Operations and Quality teams to identify skill gaps and design interventions. Play a pivotal role in improving Customer Satisfaction (CSAT), reducing AHT, and driving overall performance. Develop and maintain training content, SOPs, and knowledge repositories. Important Note: Do NOT apply if you do not have prior BPO experience. This is an urgent requirement candidates are requested to hurry and contact us immediately. Contact Us: Pranoti Gupte Email: pranoti.gupte@shiningstarsglobal.in Call/WhatsApp: 7666164413 / 8657002723 if you are interested, call immediately

Role & responsibilities Training Program Development: Design and develop comprehensive training programs for telemarketing representatives. Create training materials, manuals, and resources that align with organizational goals and industry best practices. Regularly update training content to incorporate industry changes, product updates, and customer handling techniques Onboarding: Conduct thorough onboarding sessions for new telemarketing hires, ensuring they have a strong understanding of the company, products, and department processes. Facilitate orientation programs to introduce new hires to company culture, policies, and expectations. Skill Development: Identify individual and team training needs through assessments and performance evaluations. Implement targeted training sessions to enhance telemarketing skills, objection handling, convincing techniques, and customer relationship management. Call Coaching: Provide ongoing coaching and feedback to telemarketing representatives to improve their performance and achieve team targets. Conduct role-playing exercises and simulations to reinforce training concepts and develop practical skills. Performance Analysis: Analyze telemarketing team performance metrics and provide insights to management. Collaborate with the quality assurance team to identify areas for improvement and implement corrective action plans. Technology Integration: Stay updated on telemarketing technology trends and incorporate relevant tools into training programs. Train representatives on the effective use of telemarketing software, CRM systems, and other tools to optimize performance. Any degree. Proven experience in telemarketing with a successful track record in sales. Strong understanding of telemarketing strategies, sales processes. Ability to adapt training methods to meet the needs of diverse learners. Proficient in using telemarketing software, CRM systems, and other relevant tools. Excellent communication skills Highly developed interpersonal skills Minimum 4 years as a Full-Time Trainer Well-versed in Product, process, and Soft skills Training. Call Coaching and call audit experience would be an added advantage. Well-versed in content creation Excellent analytical skills Very self-motivated and goal-oriented To conduct training for new and current Telemarketing associates and develop individualized training plans for underperforming Tele callers. To conduct in-depth assessments of telemarketing team performance; identify gap areas and skill deficiencies. Leverage workshops, presentations, training courses, and e-learning to present training materials To Track training effectiveness, report to senior management, and integrate lessons learned. Attributes: Enthusiastic and motivational approach to training. Results-oriented with a focus on achieving Team targets. Analytical mindset with the ability to identify and address performance gaps. Adaptable and flexible in a fast-paced and changing environment. Contact Person Nivetha HR Contact Person 7418332502

Key Responsibilities A. Training Delivery Conduct New Hire Trainings (NHT) focused on end-to-end process, systems, and policies. Deliver refresher and upskilling sessions to reinforce process adherence and drive continuous learning. Facilitate floor readiness sessions and provide on-the-job support during nesting or OJT phases. Customize delivery based on process complexity, LOB requirements, and agent proficiency levels. B. Content Development & Maintenance Develop and update SOPs, knowledge bases, and training decks in collaboration with Operations and Quality teams. Translate process updates and client changes into accessible training material in real time. Create microlearning formats, simulations, and case-based learning as per process needs. C. Performance Tracking & Coaching Monitor trainee performance using assessments, QA feedback, and real-time dashboards. Identify performance gaps early and provide targeted coaching and retraining plans . Maintain performance logs and assist in agent development roadmaps in coordination with TLs. D. Training Evaluation & Reporting Evaluate training effectiveness through post-training assessments, process audits , and KPI tracking . Share insights, training feedback, and improvement recommendations with stakeholders. Ensure training metrics are reported weekly/monthly to Training Manager, Ops, and QA. E. Process Alignment & Continuous Improvement Partner with Ops, QA, and MIS to keep all training content in sync with real-time operations . Regularly conduct Process Audits, TNA (Training Needs Analysis), and RCA (Root Cause Analysis) for errors observed. Recommend and implement corrective action trainings based on audit trends. F. Compliance & Regulatory Adherence Deliver mandatory compliance training including POSH, DPDPA , GDPR (where applicable), and internal policies. Ensure 100% adherence to documentation and training sign-offs from all trainees. G. Support to Operations Conduct refresher huddles , post-error coaching , and floor side interventions to close knowledge gaps. Work closely with TLs and QA to flag repeat errors and design training interventions accordingly. Ensure process documentation is visibly available (FAQs, cheat sheets) for on-floor use. H. Collaboration with Internal Stakeholders Align with Workforce, TLs, QA, MIS , and Client Teams for session scheduling, performance insights, and communication protocols. Share training attendance , credential request updates, and progress logs with relevant stakeholders.

Greetings from Ienergizer We are actively looking for an experienced Process Trainer to join our dynamic Training Team at iEnergizer Interested candidates can send your updated CV to : pooja.bhardwaj@ienergizer.com or connect via call at Click here for more info: https// wa.me/917678370584 Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Salary upto 40K 6 Days environment Work From Office Interested candidates can send your updated CV to: pooja.bhardwaj@ienergizer.com or connect via call at 7678370584 Interested candidates can also come for the F2F interview at the below address and meet me directly. Hard Copy of Resume and Aadhar Card is compulsory for entry purpose (Mention HR POOJA on the top of your resume to get your interview scheduled easily) Location : iEnergizer - Noida Sector 60 A-37, Sector - 60 Noida, Gate number 2 Looking forward to welcoming passionate trainers to our team. Warm regards, Pooja Bhardwaj

We are looking for an experienced Process and Product Trainer to join our team. The ideal candidate will be responsible for delivering effective training sessions to new and existing employees, ensuring comprehensive understanding of company processes, systems, and products. Key Responsibilities: Conduct New Hire Training (NHT) sessions to ensure smooth onboarding Deliver structured training on business processes, tools, and product features Design and update training content, manuals, and SOPs Collaborate with Operations, Quality, and Product teams to keep content current Identify knowledge or performance gaps through TNI (Training Needs Identification) Monitor post-training performance, assessments, and feedback Organize and lead refresher, upskilling, and floor support sessions Maintain training records, reports, and compliance documentation Foster a strong learning environment and encourage continuous improvement Required Skills & Qualifications: 1.5 to 6 years of experience in process or product training roles Proven experience in delivering NHT and conducting TNI Excellent communication, facilitation, and presentation skills Company Name: Matrimony.com limited India's Largest Wed Technology Location : Chennai Interested candidates can apply directly through Naukri or share their updated resume via email at irfana.sm@matrimony.com . You may also WhatsApp your profile to 90253 10767 Irfana (HR) for quick processing. About the company : Matrimony.com Ltd. is Indias leading online matrimony company, trusted by millions for over two decades. With flagship brands like BharatMatrimony, EliteMatrimony, and CommunityMatrimony, we cater to diverse communities across India and the globe. As a pioneer in the matchmaking industry, we combine deep cultural understanding with cutting-edge technology to deliver meaningful connections. Headquartered in Chennai, we are a publicly listed company known for our innovation-driven, inclusive, and people-first work culture, making Matrimony.com a great place to build impactful careers.

We are looking for a dynamic and results-oriented Assistant Manager Sales Training to design, develop, and deliver effective sales training programs. The ideal candidate will be responsible for preparing training materials, conducting engaging sessions, evaluating training effectiveness, and supporting employee engagement initiatives. This role requires flexibility for travel across locations to support both On-the-Job Training (OJT) and in-person classroom training sessions. Key Responsibilities: Training Program Development Design and create structured training programs aligned with business and sales objectives. Develop content tailored to different levels of the sales team (new joiners to experienced professionals). Training Delivery Conduct classroom training, virtual sessions, and OJT (On-the-Job Training) to enhance selling skills, product knowledge, and customer engagement. Facilitate interactive learning experiences using a variety of instructional methods and tools. Training Material Preparation Prepare and update training manuals, guides, presentations, and other instructional materials. Ensure content accuracy and alignment with organizational goals and brand standards. Evaluation & Feedback Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics. Identify areas of improvement and revise training programs as needed. Employee Engagement Collaborate with HR and other departments to support and implement employee engagement initiatives. Promote a positive and inclusive learning environment. Requirements: Bachelors degree in any discipline (MBA in HR/Marketing preferred). Proven experience in training, preferably in sales or customer-facing roles. Strong communication, presentation, and facilitation skills. Ability to work independently and manage multiple training programs. Willingness to travel across locations for training delivery.

Job Opening: Assistant Manager Training (Content Moderation) Location: Gurgaon, India Company: IGT Solutions Industry: BPO | Content Moderation | Customer Experience Employment Type: Full-Time About IGT Solutions: IGT Solutions is a leading provider of customer experience (CX) and digital transformation solutions for travel and high-growth technology companies. With a global presence and a passion for delivering exceptional service, were seeking dynamic individuals who are ready to lead with purpose and transform CX from the inside out. Position Overview: We are looking for an experienced and driven Assistant Manager – Training to lead learning and development initiatives within our Content Moderation vertical. This role is critical in promoting a customer-first mindset across our voice and digital service channels, with a focus on boosting customer satisfaction (CSAT), loyalty (NPS), and overall service quality. Key Responsibilities: Training Design & Delivery: Create and deliver customized CX training programs focused on communication, empathy, and engagement for contact center agents. CX Culture Enablement: Foster a coaching-based, customer-centric culture by driving consistent messaging, behavioral standards, and quality in customer interactions. Performance Coaching: Conduct engaging soft skills, communication, and conflict-resolution training for both new hires and experienced staff, particularly within the Content Moderation team. Team Mentorship: Guide and support trainers and team leads to enhance their coaching effectiveness and overall team performance. Recognition & Feedback: Identify and reward WOW customer moments; evaluate feedback to pinpoint improvement areas and tailor training accordingly. Cross-Functional Collaboration: Partner with Operations, QA, and HR to assess training needs and roll out initiatives that align with business goals. Onboarding & Orientation: Lead cultural and values-based orientation sessions to embed IGT’s customer-first philosophy in all new team members. Quality Alignment: Participate in regular calibration sessions to ensure training remains aligned with QA benchmarks and customer satisfaction goals. Data-Driven Improvement: Analyze performance data and trends to refine training strategy, identify skill gaps, and enhance training effectiveness. Candidate Profile: Minimum 3–5 years of experience in Training/Coaching within BPO, Customer Service, or Content Moderation domains. Proven ability to create and implement training programs that improve customer engagement and satisfaction. Strong knowledge of CX metrics (CSAT, NPS, DSAT) and how to influence them through behavioral coaching. Ability to adapt training techniques based on learner feedback and performance analytics. Excellent communication, facilitation, and interpersonal skills. What We Offer: A dynamic and rapidly growing international work environment Opportunities to shape customer experience strategies at scale A collaborative and inclusive team culture Career growth with continuous learning and upskilling opportunities Interested? Let’s Connect! Send your updated resume to: [7042379178] (via WhatsApp)

Role & responsibilities Are you passionate about designing impactful learning journeys that drive both individual and organizational growth? As a Learning Experience Manager , you will be the architect of innovative training programs that empower Team Leaders and Teammates to master their tasks and achieve personal development goals. Youll lead the end-to-end management of learning initiatives across campaigns, ensuring alignment with business objectives and fostering a culture of continuous improvement. You will be responsible for overseeing the creation, delivery, and refinement of all campaign-specific training programs, working closely with cross-functional teams to meet evolving operational needs. Your leadership will directly influence the skill-building and career progression of our workforce, playing a critical role in the success of TaskUs. Key Responsibilities Lead the design, development, and implementation of comprehensive learning programs tailored to meet campaign-specific and enterprise-wide needs. Manage the Training Department’s initiatives across all sites, ensuring consistent and effective training delivery. Develop and maintain detailed curricula, training materials, and evaluation tools for Team Leaders and Teammates at various stages of their careers. Proactively identify learning needs across departments and campaigns by collaborating with operational leaders and stakeholders. Drive campaign mastery and personal growth through innovative and engaging learning experiences. Facilitate training sessions and workshops for leadership and team members, ensuring measurable improvements in performance. Oversee the creation and upkeep of all training documentation, ensuring materials are current, relevant, and accessible. Develop, communicate, and execute an annual training calendar with clear quarterly objectives aligned to business goals. Introduce and implement new learning technologies, methods, and assessment tools to enhance the learning experience. Collaborate closely with the Operations Director, Operations Manager, and US counterparts to synchronize training initiatives with organizational strategy. Ensure all training activities comply with TaskUs standards and contribute positively to employee engagement and retention. What We’re Looking For Bachelor’s degree or equivalent in any discipline. Minimum of 5 years of experience in a managerial or supervisory role, preferably in Learning Experience or a related field. Proven ability to develop, deliver, and evaluate training programs that drive performance and engagement. Excellent presentation, communication, and interpersonal skills with the ability to influence at all levels. Strong project management skills with a demonstrated commitment to seeing initiatives through to successful completion. Adaptability in tailoring training content and delivery methods to diverse audiences and learning styles. Proficiency with Google Workspace and Microsoft Office Suite. Self-motivated, highly organized, and able to work independently as well as collaboratively within a team.

Role & responsibilities Design and deliver comprehensive training modules on US healthcare RCM processes, including Billing, Posting, Insurance verification, AR follow up, Rejections and Denials. Conduct training needs assessments to identify skill gaps and tailor content accordingly. Prepare training materials such as presentations, job aids, cheat sheets, and reference guides. Facilitate engaging sessions using demonstrations, group exercises, role-playing, and case studies. Customize training approaches for freshers and experienced professionals. Encourage active participation through Q&A, feedback loops, and discussions. Administer assessments to evaluate trainee understanding and set benchmarks for performance. Share training reports and progress updates with stakeholders. Provide post-training support including coaching, refresher sessions, and on-the-job guidance. Address feedback from operations leaders and resolve concerns related to trainee performance. Evaluate training effectiveness using metrics such as knowledge retention, performance improvement, and feedback scores.

Key Responsibilities: Developing and Delivering Training Programs: Sales trainers create and implement training programs focused on product knowledge, sales techniques, and customer engagement strategies. Assessing Sales Team Performance: They evaluate the effectiveness of training programs and identify areas where sales representatives need further development. Providing Coaching and Support: Sales trainers offer personalized coaching and support to individual sales representatives to improve their skills and performance. Staying Up-to-Date on Industry Trends: They keep abreast of the latest sales methodologies, technologies, and market trends to ensure training programs remain relevant and effective. Collaborating with Sales Managers: Sales trainers work closely with sales managers to identify training needs and align training programs with business objectives.

Domestic BPO Hiring Immediately !! 1.Assistant manager 2. Team Leader 3. Quality Analyst 4. Trainer Must have on paper BPO experience, Sales Experience a plus Share Resume on Whatsapp at 9821100796

*Past Mortgage Originations experience in design, development, and delivering training with 2+ years experience *Optimizing training processes for efficiency *Evaluating individual & organizational performance to ensure training is meeting business Required Candidate profile Graduate Expertise in loan processing & Underwriting in US Residential Mortgage Evaluating skills Facilitation Skills Instructional Design & Excellent Comm. Skills Employee & Stakeholder Mgmt.

Role & Responsibilities Help design and develop relevant and engaging training materials, and instructional guides. Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises. Conduct training needs assessments by collaborating with managers and employees. Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps. Program/Training Plan Implementation. Deliver training programs, ensuring they are aligned with company goals and objectives. Facilitate in-person and virtual training sessions and workshops. Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them. Collect and analyze data to assess the impact of training programs on team members performance. Communication and Collaboration: Work closely with subject matter experts to ensure content accuracy and relevance. Foster a culture of continuous learning and development within the organization. Utilize learning management systems (LMS) to organize, track and report training initiatives and course completions Stay updated with the latest instructional technologies and tools Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) 2+ years of experience as Process Trainer from International Voice process Certifications in training and development B2/C1 Verbal & Written English Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Perks and Benefits Competitive Salary + Attaractive Annual Bonus Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

About Us: We are a leading company in the paints industry, committed to providing top-quality products and innovative solutions to our customers. We are currently seeking a dynamic and experienced Sales Trainer to join our team. This individual will play a key role in developing and enhancing the skills of our sales team, ensuring they are equipped with the necessary knowledge and strategies to excel in the competitive paints market. Job Responsibilities: Develop, plan, and implement training programs for the sales team to improve their product knowledge, selling techniques, and customer service skills. Conduct engaging training sessions that cater to different learning styles and enhance the team's ability to effectively present and sell paints products. Assess and evaluate the skills and performance of sales personnel and provide actionable feedback to help them meet and exceed sales targets. Create and update training materials, including presentations, manuals, and online resources, ensuring they reflect the latest product developments and market trends. Collaborate with sales managers and other department leaders to identify training needs and align training programs with business goals. Organize regular workshops, webinars, and on-the-job training to keep the sales team informed and motivated. Monitor the effectiveness of training programs through assessments, surveys, and performance reviews and make necessary adjustments to improve results. Stay up-to-date with industry trends, competitor products, and market dynamics to ensure training content remains relevant and competitive. Required Qualifications: Proven experience as a Sales Trainer, preferably in the paints or related industry. Strong communication and presentation skills with the ability to engage and inspire diverse audiences. In-depth knowledge of sales techniques, product knowledge, and market trends in the paints industry. Ability to design and deliver effective training programs tailored to the needs of the sales team. Excellent interpersonal skills with the ability to provide constructive feedback and foster a positive learning environment. Ability to assess training needs and adapt programs accordingly. Strong organizational skills and the ability to manage multiple training initiatives simultaneously. Desired Qualifications: A degree in Business, Marketing, or a related field. Experience in the paints or construction industry is a plus. Certification in Sales Training or related fields is an advantage. Why Join Us? Be part of a leading organization in the paints industry with opportunities for career growth. Work in a dynamic, supportive, and collaborative environment. Competitive salary and benefits package.

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Investment Banking(Back Office). Experience3-5 Years.

Role & responsibilities Responsible for Training of all the Staff at the Unit on Products, Processes and Policies of the Bank to ensure Service Excellence and Adherence to Process. • To ensure high quality of product and process knowledge amongst all staff in the Unit through effective Induction Trainings and Refreshers as per defined timelines • Carry sample checks on the refreshers and trainings to ensure adequate quality of delivery on call. • Conducting Sales Product and Pitching sessions at regular intervals to sustain focus at all times. • Ensure Best in Class Scores and Attendance across various Tests / Checks conducted externally and internally. So that • the Channel has well trained Staff that helps achieve higher Service and Productivity standards New Hire Training: Carry out defined training of new hires end to end . This would cover Functional training of Product /Process /System Applications and Soft Training and Objection handling • Ensure completion of Induction training batches for all staff (HDFC Bank / ADFC) as per defined TATs followed by scheduled On Job Training on daily basis • Conduct Mock Sessions across critical areas to assess Knowledge Level, demonstrate and improve the overall servicing. • Training of Bank Staff across different desks on the Supervisory Parameters create competition among Bank Staff by way of Quiz/ open challenge questions etc • Refresher Training: Conduct Refresher trainings and Reiterations across the teams to ensure consistent, high quality service with multiple team batches basis staff availability across the day • Re-train under-performing Agents & Agents who do not complete Graduation Certification. • Further to feed back and call observations identify training needs . Along with the Quality managers prepare training content./modules for local implementation. • Conduct Refreshers on New /Revamped Processes & Policies / system updates of the Bank on a ongoing basis • Alignment and calibration of quality standards to QIG and internal MS standards resulting in good quality scores. • Improving scores in Test & Quizzes of the below average team members. • Monitor Staff productivity and give guidance on improving the same in conjunction with the UH/SDM. • Define and carry out innovative training methods . For example prepare a training video on the most challenging queries • Preparation of Training modules for local implementation. • Carry out knowledge assessment by way of quiz/local call checks during the day while supporting the floor Sales Training: Conduct Product training and Mock Sessions for cross sell products as designed by the sales team. • Along with local Sales managers liase with TPP Product managers for conducting external sales trainings. • IRDA certification which involves completion of documentation followed by id creation and ensuring Staff complete the Insurance modules with local support from Sales manager. Complaints and Objection handling: Basis inputs from the Complaints team on the trends and frequently occurring errors, prepare refresher modules for Floor team on complaints handling. In co-ordination with the Complaints Manager/Officer, carry out training of Complaints Desk staff as defined periodicity in order to ensure minimal errors/ repetition of errors. • Ensure that all staff are adequately trained on the Products of the bank and sales process • Ensure that all staff are trained on the process to be followed (including amendment with new circulars) • Ensure reduction in recurring errors during complaint handling. Team Attendance and scores : Achievement of Best in Class Scores for the center in E Process Quizzes / Knowledge Assessment Test • 100% Attendance and performance of above 90% • Close monitoring through MIS • Feedback sessions along with team leaders • Product and process reiterations Reporting of local data /MIS for team/unit: Accurate and objective reporting of team statistics within specified TAT and format. • Nil errors and exceptions. • Nil delays in reporting Other responsibilities: Local Administration - Support administrative related activities to ensure all administrative guidelines are adhered to- overall discipline and decorum of the Center. Eg ID creation, liaise with local ADFC HR for Staff related concerns. • Conduct local interviews for ADFC Staff hiring . Further completion of End to end documentation formalities for hiring . • User acceptance management - Creation /Deletion of all system applications for New/existing /attrited Staff • Carryout UAT user acceptance tests for new IVR /product /process/digital launches for better understanding and further demos and implementation across Staff. Conduct Product training and Mock Sessions for cross sell products as designed by the sales team. • Along with local Sales managers liase with TPP Product managers for conducting external sales trainings. • IRDA certification which involves completion of documentation followed by id creation and ensuring Staff complete the Insurance modules with local support from Sales manager.

Role & responsibilities: 1. Customer Due Diligence (CDD) & Enhanced Due Diligence (EDD) . Validating documents, identifying PEP, Ownership drill down, Screening and transaction monitoring, Conduct in-depth KYC reviews on high-risk clients, including politically exposed persons (PEPs), complex corporate structures, and entities from high-risk jurisdictions. Perform comprehensive background checks using public records, watchlists, and internal systems to assess financial crime risks. Identify and analyse beneficial ownership structures to detect potential red flags related to money laundering, fraud, and other illicit activities. Review and validate customer documentation, including business registrations, financial statements, and legal agreements. 2. Risk Assessment & Investigation Assess and classify customers based on risk ratings, escalating high-risk cases for further review. Conduct transaction analysis to detect unusual patterns and behaviours that may indicate potential financial crime risks. Prepare detailed investigation reports and summaries for senior management and compliance teams. 3. Regulatory Compliance & Reporting Ensure compliance with AML, KYC, and CTF regulations, including FATF, FinCEN, FCA, MAS, and other relevant guidelines. Maintain thorough documentation of due diligence findings to support audits and regulatory inquiries. Assist in preparing Suspicious Activity Reports (SARs) when required. 4. Continuous Monitoring & Process Improvement Stay updated with evolving regulatory requirements and financial crime trends. Recommend enhancements to KYC and EDD procedures to strengthen the organizations risk management framework. Support training initiatives to educate internal teams on AML/KYC best practices. Required Skills & Qualifications: Education & Experience Bachelor’s degree/master's degree in finance, Business, commerce, or a related field. B2: 5-8 years of experience in KYC, EDD, AML, or financial crime compliance within banking or financial services. Technical Skills & Knowledge Strong understanding of AML/KYC regulations, including FATF, OFAC, EU AML Directives. Experience using KYC screening tools such as World-Check or LexisNexis. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and data analysis tools. Soft Skills Excellent analytical and investigative skills with strong attention to detail. Strong written and verbal communication skills for report writing and stakeholder engagement. Ability to work independently in a fast-paced, high-risk environment. Preferred Certifications: CAMS (Certified Anti-Money Laundering Specialist) CAMI Preferred candidate profile Immediate joiners only. please share resume on shrenika.thube@wipro.com

• Min 3 years of experience in BPO Industry • Min1 year as a Trainer on BPO • Exp into E-commerce account will be added advantage • 6 days working (1 day rotational off) • Should be a TTT certified trainer • should be fluent in English & Hindi

- Develop & deliver comprehensive training programs to enhance their selling skills and productivity - Conduct training sessions to new hires - Monitor & evaluate the performance of associates through call monitoring, performance feedback sessions Required Candidate profile *Effective verbal, written communication & presentation skills *Should have min of 2 yrs of BPO experience as Trainer *Foresee challenges & deliver solution *Revise & update the content when required

Your main responsibilities The Technical Trainer creates added value through the preparation, planning and execution of technical training courses according to the KG technical training plan. Key responsibilities include: Train employees according to the courses assigned in the technical training plan. Develop new technical training courses as requested by the KG business needs. Adapt Corporate technical training courses to local needs. Support the Technical Certification program. Maintain and update the training management systems. What you bring For the Technical Trainer position, Schindler seeks people with: Expertise Desired technical or training experience for at least five to seven years. Knowledge and Skills Desired elevator and escalator products & process knowledge, Training skills, Communication skills, Time Management skills, IT skills, English skills. Education BE in Engineering

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Responsibilities : - Deliver end-to-end training for new hires in the Mapping process, both virtually and in-person. - Develop and deliver comprehensive training programs for new and existing Waymo Mapping specialists. - Conduct refresher sessions, knowledge checks, and skill assessments for batches in OJT and production stages. Conduct regular training sessions, workshops, and one-on-one coaching to enhance team skills and knowledge. - Collaborate with SMEs, QA, and Operations teams to ensure consistent training outcomes and process alignment. - Assess trainee performance and provide constructive feedback to ensure high-quality output, identify training needs and improve processes. - Maintain training trackers, reports, and performance summaries for each batch. - Participate in TTT (Train-The-Trainer) sessions and ensure all training material is up-to-date. - Identify performance gaps during training and initiate timely coaching or remediation. Contribute to the continuous improvement of training methodologies and curriculum. - Maintain high engagement levels and ensure training SLAs are met. - Stay up-to-date with the latest Waymo mapping technologies, tools, and best practices to incorporate them into training Must have skills : Minimum 2 years of experience in a Trainer role (preferably in mapping, annotation, or a tech-driven process) - Must be a graduate (Bachelors degree in any stream) - Strong facilitation, communication, and presentation skills - Good understanding of training metrics, documentation, and batch lifecycle - Proficiency in using MS Office, Google Workspace, and LMS platforms - Ability to manage training across multiple time zones and high-volume ramps Mandatory Skills: Training (Ops).Experience: 1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Job Posting: Job Title & Designation : CavinKare Group Retail - Operation Process Training Manager Business: Green Trends Work Location: Corporate Office and Travel to Regional office and retail outlets in need basis Work Timings: 9.30am to 5.30pm Education: Any Bachelors or Masters Degree Language : Regional Language Skills (Tamil, English, Hindi) for better training impac t Experience: 5+ years in Process Training (preferably from Retail companies) Note : Hindi Speaking candidate are mostly preferable Key Responsibilities: 1. Process Training & SOP Adherence Translate brand-level Standard Operating Procedures (SOPs) into structured, practical training modules. Monitor training effectiveness through store audits, on-job evaluations, and feedback loops. 2. TTT (Train The Trainer) Programs Identifying candidates and conduct TTT programs to facilitate regional level trainings 3. Capability Development (Managerial & Behavioral) Design and deliver training programs focusing on people management, customer service behaviour, communication skills, conflict resolution, and performance feedback. Elevate leadership readiness at the store levelespecially among Store Managers, Assistant Managers, and CRM leads. Build training journeys for first-time managers and high-potential frontline employees. 4. Data-Driven Execution & Reporting Track training completion, learner performance, and store-level capability metrics. Regularly share dashboards with Business Heads and Training Head on capability upliftment impact. Align with HRBPs and Operations for capability gap analysis and closure plans.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-9 years of experience in process management and be able to lead cross-functional teams to achieve business objectives. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Collaborate with stakeholders to identify and prioritize process requirements. Design and execute process documentation and training programs. Monitor and analyze process performance metrics to inform data-driven decisions. Lead process change initiatives to ensure successful adoption and utilization. Provide coaching and guidance to team members on process best practices. Job Requirements Proven experience in process management, preferably in the IT Services & Consulting industry. Strong understanding of process principles, methodologies, and tools. Excellent communication, leadership, and problem-solving skills. Ability to work effectively in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process improvement methodologies and tools is desirable.