2078 Process Training Jobs - Page 13

About the Job The Product Trainer is responsible for delivering process training content to the new hires using different learning platforms to increase learners' engagement, knowledge, skills, and efficiency. As Product Trainer, You Will Training/Abay Management: Define any barriers and execute batches in line with the given metrics and deadlines Maintain a repository of recommended answers Assist in creating training material Prepare worksheets and other job aids for associates' reference Coach trainees and agents in language and sales techniques and strategies Create content for stakeholders/clients Conduct training sessions for associates Conduct Sale driver analysis from a Sales and sof...

Should have experience in Process Training. Should have mandate knowledge in TNAs & TNIs. Should have an idea about On-the-job-training. Should be able to calculate Throughput and perform RAG analysis. Should be good at Feedback & Coaching and also in BQM. Interested candidates can reach out to Pavatharanip1@hexaware.com/7305044617 Regards, Pavatharani

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Deliver product training for New Hires in the Chat and Voice Lines of Businesses Design training curriculum using inputs from Operations & Quality Knowledge management for the process Maintain MIS related to all training batches Keep up to date with the product / process knowledge Accountability for 0 30 days batch performance Attend TTT conducted by clients Conduct P...

Senior Learning & Performance Specialist Job Title: Senior Learning & Performance Specialist Location: Bangalore Shift timings: 2:00 pm IST to 11:00 pm IST. Summary We are seeking a highly engaging and dynamic Senior Learning & Performance Specialist to shape our workforce in an AI-first company. The ideal candidate will have a passion for learning and a knack for inspiring a multi-generational audience (Gen Z, Millennials, and Gen X). You will design and facilitate high-impact soft skills and behavioral training programs for our engineering, sales, and corporate teams, ensuring our people have the skills to thrive in a fast-paced, technology-driven environment and achieve peak performance. ...

ROLEPURPOSE & OBJECTIVE Shoulddevise an overall or individualized training and developmentplan, strategize, oversee its implementation and assess outcomes. Identifytraining and developmental needs and drive suitable traininginitiatives, propose solutions and enhance process and projectdevelopment. Engagewith all necessary stake holders and cross functional teams tomeet and establish training requirements. Enhanceemployees skills, performance, productivity and quality ofwork. Delivertraining needs at the Phone banking unit Conductstraining classes, which include content about the job, theCompany, and different client programs Facilitatesnew hire training using the provided curriculum to Phone...

Role & Responsibilities: 1. Developing Training Strategy (30%) Training Planning: Develop and implement the organization's training strategy and annual training plans based on identified business needs and skill gaps. Needs Analysis: Conduct training needs analysis (TNA) at various levels within the Operations team to identify current and future capability gaps. Roadmap Creation: Establish structured training roadmaps for different employee segments, including leadership and frontline operational teams. 2. Training Design & Execution (50%) Training Program Design: Design relevant and effective training courses and programs tailored to the identified needs, including induction, refresher, and...

Design & deliver training programs on visa and immigration processes, documents & compliance Onboard and train new hires on company policies, procedures & client handling Conduct regular training sessions to update staff on new rules and process.

We are looking for an experienced Process and Product Trainer to join our team. The ideal candidate will be responsible for delivering effective training sessions to new and existing employees, ensuring comprehensive understanding of company processes, systems, and products. Key Responsibilities: Conduct New Hire Training (NHT) sessions to ensure smooth onboarding Deliver structured training on business processes, tools, and product features Design and update training content, manuals, and SOPs Collaborate with Operations, Quality, and Product teams to keep content current Identify knowledge or performance gaps through TNI (Training Needs Identification) Monitor post-training performance, as...

Roles and responsibilities Lead, coach, and manage a team of process trainers to ensure training effectiveness and operational readiness. Conduct regular performance reviews and provide feedback, coaching, and mentoring to the training team. Manage training schedules, resource allocation, and adherence to timelines. Deliver induction, process, and refresher training programs for new and existing employees. Ensure all trainees are process-ready and meet certification standards before production deployment. Conduct assessments and evaluate training outcomes to measure knowledge retention and application. Must-Have Skills: Strong knowledge of end-to-end process training lifecycle (TNA, design, ...

As the Manager Sales Operations at IIW Hosting, you will be responsible for leading the enablement and training of sales professionals. Your role involves setting the strategy and direction for enablement activities, including assessing skillsets, developing training and content delivery, facilitating training workshop sessions, and assessing and certifying based on demonstration of skill set and knowledge. This is an excellent opportunity to collaborate with various stakeholders to create just-in-time support and drive efficiency within the sales and marketing team. - Create a learning and development roadmap supporting Go To Market priorities by aligning with stakeholder needs, company str...

The Learning Experience Leader is responsible for helping Teammates develop language and communication skills along with designing and expanding training and development programs. The main tasks of the role are the following: design, develop, implement, track and measure effectiveness of the learning intervention provided and is also expected to take part in a near hire onboarding program. As a Learning Experience Leader, think of yourself as a leader that sets the standards and expectations through your conduct, work ethic, integrity, and character. You can also think of yourself as a creator in a way that you must create and deliver end-user, partner, and distributor training which include...

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process....

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Mandatory Are you an experienced trainer with a background in Sales/Retail/DTH (telecom) and a willingness to travel extensively? Karyarth has an urgent requirement for a Beat Trainer - DTH to join, a division of one of India's leading Corporate training companies. This is a permanent, full-time role dedicated to enhancing training effectiveness for a specific Line of Business (LOB). Summary Table Job Title/Role:Beat Trainer - DTH Job Position: Assistant Manager Functional Area: Training Employment Type: Permanent Job (Full Time) Experience: 12+ years of work experience in Training Target Sector: Service Sector DTH & Air Fiber (Broad Band) About Company The company is a leading online higher...

Process Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Process Trainer Is mandatory. CTC Upto 5 LPA Quality Analyst: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Quality Analyst Is mandatory. CTC Upto 5 LPA Sales Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Sales Trainer Is mandatory. CTC Upto 8 LPA. Experience From E- Commerce Process in Call Center BPO is Added Advantage. Also Hiring For Manager For Training & Manager For Quality Roles for Customer Service & Sales with Relevant Experience...

Plan batches w.r.t NHTs and Refresher trainings for the projects assigned. Should be aware of TNA, TNI Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary Required Candidate profile Domestic process Presentation Skills Facilitate internal tests, certification for trainers, advisors and involve in remediation training programs as per the agenda.

Min 8-10 years of Experience required min 2+ years on Paper as Training/TED manager Must have 8-10 years of prior Experience in reputed call Centers and handled a team of trainers/ Sr trainers/ AMs retail industry training experience is preferred Required Candidate profile Domestic Process Ability to develop cross Training materials and SOPs, as required. also able to conduct TTT sessions for new/ Potential trainer. Inbound and Outbound Voice domain experience is a must

HIRING For a Reputed BPO/ BPS 2 + years of experience on paper as Assistant Manager. Must have 7-10 years of prior Experience in reputed call Centers and handled a team of trainers/ Sr trainers Required Candidate profile Salary Upto 9 Lpa (Depending on the round of interview) Domestic Voice Process - Need Excellent Communication BPO & KPO

HIRING For a Reputed BPO/ BPS 2 + years of experience on paper as Assistant Manager. Must have 7-10 years of prior Experience in reputed call Centers and handled a team of trainers/ Sr trainers Required Candidate profile Salary Upto 9 Lpa (Depending on the round of interview) Domestic Voice Process - Need Excellent Communication BPO & KPO

What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise e...

The Digital Marketing Trainer is responsible for developing and delivering engaging training sessions on a wide range of digital marketing topics. This role requires in-depth knowledge and hands-on experience in various digital marketing disciplines, with a primary focus on imparting practical, up-to-date skills to New Hires and professionals. Role & responsibilities: Conduct Training Sessions: Deliver engaging and effective training on topics including product knowledge, process procedures, and client-specific requirements. Curriculum Development: Design and update training materials, manuals, and presentations to ensure content is relevant, accurate, and aligned with business goals. Perfor...

Learning Services Team Leader Noida Summary: Oversees a team of Learning Services Specialists (LSS) for small to medium-sized programs to ensure tasks/responsibilities are carried out effectively and efficiently. Provides tactical support to the Learning Services Manager (LSM) in the creation of integrated learning solutions for TELUS International India. Designs and implements career development plans for the LSSes. Responsible for final analysis and the drafting of recommendations for the perusal of immediate manager for improving operational training designed to achieve continuous improvement of agents and trainees. Generates internal and external client reports on training data and analy...

THE SWAMINARAYAN SCHOOL,NAGPUR is looking for Coach/Trainer to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date...

At Siemens Energy, we can. Our technology is key, but our people make the difference. Brilliant minds innovate. They connect, create, and keep us on track towards changing the worlds energy systems. Their spirit fuels our mission. Our culture is defined by caring, agile, respectful, and accountable individuals. We value excellence of any kind. Sounds like you? EHS Officer for Factory Expansion Project (on direct contract) Mumbai-Kalwa-TR Siemens Energy, Full Time Looking for a challenging role?If you really want to make a difference - make it with usWe make real what matters. About the roleSafety officer for expansion projects at Transformer factory KalwaJob profile EHS function responsibili...

Role & responsibilities 1. Conduct NHT & OJT Sessions 2. Create content & flyers using powerpoint 3. Conduct huddles & refresher sessions 4. Monitor calls of trainees for performance improvement and efficacy 5. Maintain training trackers Mandatory Skills Product Training, Process Training, Product Training, Customer Service Training, Training Analysis, communication skills