1438 Process Training Jobs - Page 13

Role & responsibilities Conduct induction training for new joiners across all departments. Design and deliver process-specific training modules for Claims Processing, Claims Coordination, and Support Teams. Train internal and external staff on insurance processes, and TPA/Hospital workflows. Monitor and assess trainees performance during and after training; recommend improvements. Maintain accurate training records and prepare training reports for management. Support knowledge sharing, performance improvement, and continuous learning culture across the company. Requirements: Bachelors degree in any discipline (preferred: Healthcare, Management, or related fields). Minimum 1 –4 years of experience as a Trainer, preferably in the insurance or healthcare domain . Excellent communication and presentation skills. Strong understanding of health insurance claims lifecycle is an added advantage. Ability to simplify complex information for diverse learners. Proficiency in MS Office, online training tools (Teams, Zoom), and documentation. Patience, empathy, and a people-first attitude.

Role: Associate Vice President (AVP) Training | US Healthcare RCM Location: Pune (Work from Office) Shift Timing: US Shifts CTC: Up to 20 LPA We are hiring for the role of AVP Training to lead learning & development initiatives and strengthen training functions within the US Healthcare RCM domain. Required Experience: Minimum 14 years of overall experience in US Healthcare RCM. Must have at least 1 year of experience as AVP Training(on paper) OR Must have 2.5 years of experience as Senior Director – Training(on paper). Key Responsibilities: Lead end-to-end training and development strategy across RCM operations. Design and implement scalable training frameworks for onboarding, process training, and upskilling. Ensure compliance-focused training delivery aligned with business objectives. Partner with senior leadership and clients to drive capability building. Drive continuous improvement, innovation, and performance enhancement in training delivery. Manage and mentor training managers, SMEs, and L&D specialists. Skills & Competencies: Strong knowledge of US Healthcare RCM processes and training frameworks. Proven track record of leading training functions in large-scale RCM setups. Excellent communication, client engagement, and stakeholder management skills. Ability to manage cross-functional teams and drive business impact through training. Focus on transformation, innovation, and measurable outcomes in L&D. Contact: Sanjana- 9251688426

Role: Vice President Training | US Healthcare RCM Location: Pune (Work from Office) Shift Timing: US Shifts CTC: Up to 35 LPA We are hiring for the role of Vice President (Training) to lead and strengthen the learning & development strategy for our US Healthcare RCM operations. Required Experience: Minimum 16 years of overall experience in US Healthcare RCM. Must have at least 1 year of experience as VP – Training (on paper) OR Must have 2.5 years of experience as AVP – Training (on paper). Key Responsibilities: Provide strategic leadership to the training and L&D functions across large-scale RCM operations. Design and implement robust training frameworks for end-to-end RCM functions. Drive capability building, performance enhancement, and continuous learning programs. Align training strategy with business goals, compliance needs, and client requirements. Ensure quality-focused onboarding, process training, and upskilling initiatives. Lead and mentor senior training managers, SMEs, and cross-functional L&D teams. Skills & Competencies: Strong expertise across US Healthcare RCM functions and processes. Proven experience in building and scaling training functions in large organizations. Excellent communication, facilitation, and stakeholder management skills. Ability to drive transformation, innovation, and continuous improvement in training delivery. Strong leadership and team management capabilities. Contact: Chanchal – 9251688424

Should have experience of 10+ years in Training & Development Domain Excellent Communication Skills Should be skilled in working with inbound, outbound & blended (voice & email) environment Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, Process & Product training , professional development and corrective action plans Managing Customer Service Training Monitor Review Trainer s Performance on monthly basis. Ensuring timely delivery of training batches on floor. Formulating Training procedures, policies and processes. Planning and coordinating necessary training on various tools, compliance, policies and procedures to the team members. Maintain daily training dashboards calendar every month planning of training rooms accordingly. Working closely with the Ops and quality team to use data from floor in training sessions for enhancement of productivity. Mapping Trainers KPI s to ensure good Training output Capturing, Measuring and Analysing CSAT and Related Scores to enhance customer experience. Criteria Should be having BPO experience Should be having experience of Managerial level Should know the KRA of Manager Training Manager Training experience is Mandate Qualification - Graduate in any stream

About the role: We at Leap are looking to hire a sales trainer for the Leap Advantage vertical. It is a critical position that involves working closely with the stakeholders for training the New Hires, conducting On the Job Training, creating the training material. Key Responsibilities: Work closely with the stakeholders to train the current team and the new hires. Managing the sales training charter for the sales team. Build the content & drive the training effectiveness ( train as per business metrics). Process training excellence - Build, monitor and improve processes. Stakeholder Management / Consensus Building - Align training as per business needs. Stay up-to-date with the latest sales trends, tools, and techniques to ensure training material remains relevant. Work closely with sales managers and leaders to align training initiatives with business goals. Collaborate with product teams to ensure comprehensive product training for the sales force. Track and report on training activities and outcomes. Analyze sales performance data to identify trends and areas that may require additional training or support. Ideal Persona: Previous sales experience, preferably in an edtech. At least 1.5 years of experience in training. Proven experience in sales training, instructional design, or a related field. Strong communication and presentation skills. Ability to design and implement effective training programs. Familiarity with training software and platforms. Ability to handle multiple projects concurrently. Strong analytical skills to assess training effectiveness and ROI.

About ALLEN Digital Allen Digital is the outcome of a strategic partnership between Allen Careers Institute and Bodhi Tree Systems, which aims to ensure tech enablement for millions of students Allen Digital seeks to build an EdTech platform that provides students everything a classroom cannot Allen has the backing of some of the best names in business, education, and technology With 36+ years of industry leadership, Allen is poised to revolutionise education through its enhanced technology platform At Allen, we help students prepare for medical and engineering entrance exams such as the National Eligibility cum Entrance Test (NEET), JEE Entrance Examination (JEE Mains & Advanced), and school/board exams, including Olympiads, NTSE, etc About the role : The Trainer is responsible for developing and delivering training programs that enhance the skillset of Student Advisors This role involves creating instructional materials, conducting training sessions, conducting periodic knowledge assessment activities, new information dissemination, and evaluating the effectiveness of training programs Roles & Responsibilities : Conduct Induction training & briefing sessions for new hires and exiting team members, ensuring high-quality delivery and effective knowledge transfer Assist in designing engaging training modules, workshops, and other learning resources Create and maintain a centralized repository of training materials, including manuals, videos, presentations, and interactive modules Conduct periodic assessments and generate TNA for the support and sales team Evaluate training effectiveness and make improvements based on feedback and performance metrics Collaborate with management to ensure alignment of training programs with business objectives Desired Skills and Experience: Strong communication and presentation skills Ability to create engaging and effective training materials Extensive Proficiency in MSOffice Suite ( Power Point & MS-Excel ) , HTML & Salesforce CRM Strong analytical skills to assess training needs and effectiveness Excellent time-management skills Experience working with eLearning software tools, e.g LMS, Articulate Storyline, Articulate, Adobe Captivate and Camtasia etc Understanding of adult learning principles, instructional design, and scenario design Willingness to travel Qualification Graduate / Post Graduate in any discipline Desirable : Train the trainer certified | Certification in Soft Skills Experience3-5 years of delivering training to a range of learner audiences

About ALLEN Digital Allen Digital is the outcome of a strategic partnership between Allen Careers Institute and Bodhi Tree Systems, which aims to ensure tech enablement for millions of students Allen Digital seeks to build an EdTech platform that provides students everything a classroom cannot Allen has the backing of some of the best names in business, education, and technology With 36+ years of industry leadership, Allen is poised to revolutionise education through its enhanced technology platform. At Allen, we help students prepare for medical and engineering entrance exams such as the National Eligibility cum Entrance Test (NEET), JEE Entrance Examination (JEE Mains & Advanced), and school/board exams, including Olympiads, NTSE, etc. About the role : The Trainer is responsible for developing and delivering training programs that enhance the skillset of Student Advisors . This role involves creating instructional materials, conducting training sessions, conducting periodic knowledge assessment activities, new information dissemination, and evaluating the effectiveness of training programs. Roles & Responsibilities : Conduct Induction training & briefing sessions for new hires and exiting team members, ensuring high-quality delivery and effective knowledge transfer. Assist in designing engaging training modules, workshops, and other learning resources. Create and maintain a centralized repository of training materials, including manuals, videos, presentations, and interactive modules. Conduct periodic assessments and generate TNA for the support and sales team Evaluate training effectiveness and make improvements based on feedback and performance metrics. Collaborate with management to ensure alignment of training programs with business objectives. Desired Skills and Experience: Strong communication and presentation skills. Ability to create engaging and effective training materials. Extensive Proficiency in MSOffice Suite ( Power Point & MS-Excel ) , HTML & Salesforce CRM Strong analytical skills to assess training needs and effectiveness. Excellent time-management skills. Experience working with eLearning software tools, e.g LMS, Articulate Storyline, Articulate, Adobe Captivate and Camtasia etc. Understanding of adult learning principles, instructional design, and scenario design Willingness to travel Qualification Graduate / Post Graduate in any discipline Desirable : Train the trainer certified | Certification in Soft Skills Experience3-5 years of delivering training to a range of learner audiences. Show more Show less

We are looking for enthusiastic and self-motivated Mechanical Engineering freshers who are open to learning and building a career in the sales and service domain of a reputed manufacturing company. This is an excellent opportunity to work closely with industrial machinery, understand customer needs, and provide technical support and service. Key Responsibilities: Understand and learn about industrial products and machinery Assist senior engineers in servicing, installation, and maintenance at customer sites Support the sales team with product demonstrations and customer visits Build strong relationships with existing and potential customers Handle after-sales support and resolve customer technical issues Document reports, service logs, and customer feedback Requirements: Diploma B.E. B.Tech in Mechanical Engineering Eagerness to learn and adapt to fieldwork (sales + service) Good communication and interpersonal skills Willingness to travel within assigned regions Basic understanding of mechanical systems and tools Strong work ethic and customer-oriented mindset What We Offer: On-the-job training and mentorship Career growth in industrial sales and service Opportunity to work with a leading name in the manufacturing industry Performance-based growth and incentives Location- Delhi,Ahmedabad,Vadodara,Rajkot,Mumbai,Pune,Bengaluru

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and be able to lead cross-functional teams to achieve business objectives. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Collaborate with stakeholders to identify and prioritize process requirements. Design and execute process documentation and training programs. Monitor and analyze process performance metrics to inform data-driven decisions. Lead process change initiatives to ensure successful adoption and utilization. Provide coaching and guidance to team members on process best practices. Job Requirements Proven experience in process management, preferably in the IT Services & Consulting industry. Strong understanding of process principles, methodologies, and tools. Excellent communication, leadership, and problem-solving skills. Ability to work effectively in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process improvement methodologies and tools is desirable.

Leading BPO in Hyderabad Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in Technical Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 7LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

locationsPune - BanerPune - EastBangalore Fortune SummitHyderabadBangalore - Northposted onPosted 8 Days Ago job requisition idJR-0012405 Do you have Financial reporting experience, and are you seeking a new jobApex Group is looking for a full-time Financial Reporting Associate, and the role comes with an attractive salary and benefits package, including the chance to join an inclusive and collaborative company. As a Financial Reporting Analyst, you will review the financial statements of Hedge Funds, Private Equity, Real Estate, Manco, etc. Etc. in multiple GAAPs, mainly in IFRS, US GAAP, UK GAAP, Lux GAAP and Canadian GAAP. In your first few weeks in this Financial Services role, you can expect to: Develop document and institute procedures to make the FR process more efficient and standardized, saving time and money Manage a team in a high-volume, deadline and production-driven environment while maintaining 100% accuracy Provide ongoing and continuous training, motivation and development of all team members to maintain high client service standards Use resources within the team, establishing goals and objectives of the team New hiring, process training for new staff, people issues, performance management, KPIs etc. To apply for this Financial Reporting role, you will need a professional qualification, CA, CPA, ACCA, MBA (Finance), CFA, or any course specialized in accounting. You will also require the following: 8-12 years in Financial Reporting Experience of Financial Reporting in Hedge Fund Experience in IFRS/US GAAP is preferred Manual experience in financial reporting is preferred instead of using automation tools Excellent interpersonal and time management skills Adaptability and proficiency in MS Excel and MS Word. You'll receive an excellent salary and benefits package for your knowledge, expertise and flexibility. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs. Please contact our Apex Group team today to apply and register your interest in this full-time Financial Reporting position. They'd be thrilled to hear from you. We'd love to help you get your next role and enable you to fulfil your professional ambitions. Apex Group Ltd ("Apex" or "the Group"), established in Bermuda in 2003, is a global financial services provider. With over 80 offices worldwide and 12,000 employees in 38 countries, Apex delivers an expansive range of services to asset managers, financial institutions, private clients, and family offices. Apex's purpose is to be more than just a financial services provider. The Group is committed to driving positive change to address three core areasthe environment and climate change, women's empowerment and economic independence, and education and social mobility. Life at Apex isn't just about the work you do. It's about embracing the culture and loving what you do. Every employee plays a part in making Apex who we are today, and the more we grow, the more important that becomes. The international nature of our business and global network of offices means that there are opportunities to broaden your life experiences and take short-term or permanent relocation options. #LI-SB1 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 7-10 years of experience in the IT Services & Consulting industry. Roles and Responsibility Collaborate with cross-functional teams to analyze complex data sets and provide actionable insights. Develop and implement process improvements to increase efficiency and productivity. Conduct thorough analysis of market trends and competitor activity to inform business decisions. Provide expert-level support for data-driven decision making across various departments. Design and deliver training programs to enhance team capabilities. Foster a culture of continuous learning and professional development within the team. Job Requirements Proven experience as a Senior Analyst in a similar role, preferably in the IT Services & Consulting industry. Strong analytical and problem-solving skills, with the ability to interpret complex data sets. Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders. Ability to work in a fast-paced environment and meet deadlines. Strong attention to detail and organizational skills, with the capacity to manage multiple projects simultaneously. Experience with data analysis tools and technologies, such as Excel, SQL, or statistical software.

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Process Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Process Trainer Is mandatory. CTC Upto 5 LPA Quality Analyst: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Quality Analyst Is mandatory. CTC Upto 5 LPA Sales Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Sales Trainer Is mandatory. CTC Upto 8 LPA. Experience From E- Commerce Process in Call Center BPO is Added Advantage. Also Hiring For Manager For Training & Manager For Quality Roles for Customer Service & Sales with Relevant Experience. BPO (Call Center) Experience is Mandatory For All The Mentioned Roles. Graduation Is Mandatory. ___________________________________________________________________________

Guru Academy is looking for PTE TRAINER to join our dynamic team and embark on a rewarding career journey Develop and deliver PTE (Pearson Test of English) training programs. Prepare lesson plans and teaching materials. Evaluate student performance and provide feedback. Maintain up-to-date knowledge of PTE exam patterns and scoring. Assist students in achieving their desired PTE scores.

Must have Min 2yrs exp as a Process Trainer from US International Voice process BPO. Well Versed with TNA TNI Training Metrics Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Key Responsibilities: Daily Operations: 1. Assign daily tasks to testing engineers based on FAT priorities. 2. Conduct toolbox talks and ensure PTW compliance before energizing power supply trolleys. 3. Supervise testing activities to ensure adherence to WIS and HIRA guidelines. 4. Monitor and ensure readiness of panels before FRT. 5. Address technical queries with support from FAT Leads. 6. Track and report daily testing output and team attendance. Safety & Compliance: 1. Identify and intervene in unsafe acts and conditions. 2. Ensure strict adherence to EHS guidelines and participate in internal/external audits. 3. Maintain records of PTW, unsafe acts/conditions, and test equipment calibration. Equipment & Documentation: 1. Oversee calibration, maintenance, and upgrades of testing equipment. 2. Ensure proper documentation of test procedures, findings, and results. 3. Operate various types of test equipment as required. Training & Development: 1. Provide product and process training to test engineers. 2. Mentor junior engineers and support cross-functional team (CFT) collaboration. Additional Duties: 1. Maintain 5S and general upkeep of the work area. 2. Participate in audits and problem-solving activities. 3. Occasionally perform duties of Final Quality Release Engineer or FAT Supervisor. 4. Visit vendor premises for in-process inspections. 5. Suggest improvements in quality and safety processes. Minimum Qualification Required for the job Degree in Electrical with 4-6 years' experience or Diploma in Electrical with 6-8 years' experience.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others.Experience: 1-3 Years.

Role Purpose To handhold New Hires from their DOJ to the end of Process Training where all their issues are resolved. Manage, plan and allocate labs for training. Provide support to new hires on all logistics. Resolve challenges of the Training Delivery team to provide world class training experience. Connect with Training Managers for seamless training delivery. Roles and Responsibilities Core responsibility is to meet and connect with new hires on a daily basis to understand their issues Liaise with support functions for effective resolution of trainee issues Engage trainees in an effective manner during the Trainee Awaiting Training Phase in order to arrest infant attrition. Effectively audit training labs to check existing lab infrastructure and highlight any changes required Should be able to have excellent rapport with training and WFM stakeholders to understand training requirement and numbers and accordingly allocate and manage training labs Should be able to represent as a Wipro Brand Ambassador in front of new hires

Looking for Candidates from E-commerce background . 3 yrs of BPO and 1 yr into sales experience. Salary - 8 LPA Notice Period - 30 days 6 days working - Rotational Off . For more info - Shraddha ( 72043 03612 ) .

Hiring Alert Req: Candidates with an E-commerce background Exp: Minimum 3 years in BPO + 1 year in Sales (mandatory) Salary: Up to 8 LPA Notice: Max 30 days Working Days: 6 days a week (rotational off) For details Sanika – 7996432871

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.

About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Team Lead Process- Trainer- International Voice only Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- US

Responsible for sales and marketing from BFSI sector or similar domain Generating sales for our training programs to external clients Generate new leads and ensuring closures Establish new contacts with clients Good communication skills Good technical skills in excel, word and PPT