568 Process Training Jobs - Page 12

Job description: Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle 20 - 30 Trainee batches. Ability to multi-task with well-developed organizational skills. Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency. The Candidate will be responsible for delivering high quality voice and accent training to our employees. Required Candidate profile: Minimum 1 years of experience as a Trainer (Sales or Collection Process) in Call center. Candidate must proficient in Hindi (speak) and English language. Soft skill training working experience. Good interpersonal skill. Strong understanding of and experience in product training preferably in domestic BPO domain Good in PPT & Excel.. Perks and benefits Interested can call Kamolika-8336067060 or can send cvto komolika.RoyChoudhury@imarque.co.in

3+ years of experience (or equivalent) in teaching the language to groups of adults Experience in teaching in a corporate environment C2 English Basic MS Office skills Excellent organization skills Ownership Customer focus Dealing with complexity Your tasks Plan, prepare, schedule and conduct online language classes on different language skill levels Actively seek out new course participants to maintain group sizes Evaluate language level of employees Assist the L&D team with translations and spelling checks whenever needed Conduct VnA (Voice and Accent) interviews to support dispatcher hiring. Deliver structured communication & process training for new hires. Facilitate scheduled process refreshers and skill reset sessions as needed. Lead monthly continuous learning programs based on training need analysis in collaboration with Operations and Quality teams. Demonstrate strong reasoning and fluent CI English communication. Manage and maintain the training knowledge base effectively. Evaluate training impact through assessments and participant feedback. Stay current with product and process updates and revise training materials accordingly. Instill a customer-first approach through values-driven training sessions. Conduct communication audits and coach dispatchers on areas of improvement Your benefits Buddy program Cafeteria Company events Onboarding program

Travel experience and experience of GDS is a Must. To Conduct NHT for travel process. To get the refreshers and floor briefings conducted as and when required To evaluate and provide feedback to the training manager on amendments to the training material Managing end to end NHT and OJT for the process Expert in feedback and coaching Excellent in communication Eye for detail Prepare and send basic Training reports Qualifications Graduate with travel experience and GDS experience is a must

Experience: Minimum 4 years, with at least 1 year as a Process Trainer for International Voice Process Immediate Joining or 15 Days Notice Period ( Excellent Opportunity Limited vacancy) We are seeking a dynamic and experienced Process Trainer to join our leading client in Bangalore. As a Process Trainer for the International Voice Process, you will play a crucial role in training and developing our team members to deliver exceptional customer service and achieve operational excellence. Key Responsibilities: - Conduct training sessions for new hires and existing team members on product knowledge, communication skills, customer service techniques, and process workflows - Develop training materials, modules, and assessments to ensure effective learning outcomes - Monitor and evaluate trainee performance through coaching, feedback, and performance reviews - Collaborate with operations and quality teams to identify training needs and implement continuous improvement initiatives - Stay updated on industry trends, best practices, and technologies to enhance training programs Requirements: - Bachelor's degree or equivalent experience in a related field - Minimum of 4 years of experience in the BPO industry, with at least 1 year as a Process Trainer for International Voice Process - Strong communication and interpersonal skills - Proven ability to deliver engaging and effective training sessions - Excellent organizational and time management skills - Ability to work in a fast-paced environment and adapt to changing priorities. - Flexible to any shifts - Flexible to work from office Mode only If you are passionate about training, mentoring, and shaping the future of our team members, we invite you to apply for this exciting opportunity. Join us in driving excellence and delivering world-class customer experiences. Apply now for immediate consideration! Interested candidates can call prashanth @ 9360810536 on Monday to friday between 9.30a.m. to 6p.m. Please dont call on saturday or Sunday or share your resume in whats app or apply your profile here in Naukri.

Minimum requirements (Education Qualification & Work Experience) Bachelors degree Flexube with shifts Willing to work from office - Bangalore / Hyderabad Experienced in providing communication and sales training in International BPO Statement of purpose To train NH candidates (agent level) on language, soft skills and business/corporate etiquette equipping them to handle customer interactions on a chat / Voice process as per the program requirements. Summary of essential job functions Train agent level candidates on language, soft skills and corporate etiquette Plan, prepare and deliver training sessions Prepare training content Help trainees develop listening, speaking, reading and writing skills via individual and group sessions Check and assess trainees' progress Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Monitor and present trainee performance Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English and local languages Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic teaching approach which allows students to communicate easily using English language Assessing and recording trainees progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders

Minimum requirements (Education Qualification & Work Experience) Bachelors degree Experience in Performance and Team management Client Management Flexible with shifts Should have an experience in communication & process training for International BPO preferraby for a sales process Statement of purpose To handle PLE , Operations Floor Support teams , Representation of L&D in Operation interactions Summary of essential job functions Training Management Team Management Internal & External Client management Governance Project Management Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English and local languages Knowledge management Critical-thinking and problem-solving Lateral thinking Team and client management be a leader Time-management & multi-tasking skills Project Management Job Responsibilities Synergize with clients and internal Ops teams to plan and execute training ensuring communication on best practices and areas of improvement Create a training strategy for QBR, MBR and WBR Playing a consultative L&D role to clients New Hire/Floor Training strategy T to T/Resource Management (Forecasting & fulfillment, training calendar management) OJT /Nesting Training strategy TNA Strategy Managing AMs Lead and developing the team to deliver as per expectations (Training programs , IAPs) R&R Management Retention (Team engagement) Team performance reviews(Ops/Team/client) Risk assessment and management Measures [Metrics for evaluating Job Holders] Performanace of NHs Trainers Achieving L&D metrics

Senior Analyst- Accounts Payable What this job involves - Receive and verify invoices for goods and services Monitor the weekly pay-run and record the manual cheque entries for accounting purpose. Preparing Daily Reports Inventory/Quality/Exception List Tracking and monitoring the aged items and take effective steps for closure. Handle mailbox for request and query management Perform daily transactions as per standard operating procedures Daily SLA adherence and reporting Provide assistance during internal/ external audits Perform WHT / TDS / TCS / GST workings as per country requirement Perform User Acceptance Training and Testing Provide new hire orientation and process training Perform other duties assigned as and when required i.e. process improvement initiatives, system implementation and ad-hoc projects Sounds like you To apply you need to have- Strong Finance background, Commerce graduate or Postgraduate is preferred. Preferably 3 to 5 years of working experience in AP MNC. Ability to multi-task and work in a dynamic and fast paced environment Team player and yet able to work independently SAP, PeopleSoft or Large Scale ERP financial systems experience a plus. Performance objectives Fulfil agreed SLAs with Onshore finance teams Improved internal procedures and compliance with policies Key skills Strong Excel skills Excellent analytical, interpersonal and communication skills with all levels of management

Statement of purpose To coach floor agents on language, soft skills and accent equipping them to handle customer interactions and facilitating ongoing development by providing constructive feedback, addressing specific challenges and adapting coaching strategies to meet the evolving needs of the program. Summary of essential job functions Effective Communication coaching on clear and concise communication skills ensuring the agents in BFSI can articulate information accurately and professionally especially in Service No call intents Improving CS skills including and not limited to; Empathy, active listening and problem solving to create a positive customer experience during every interaction Ensure communication practices align with regulatory requirements and internal policies, reducing the risk of compliance issues and maintaining a high standard of ethical communication Coach agent level candidates on language, soft skills and accent neutralization Plan, prepare and deliver high impact coaching / refresher sessions to improve business metric NPS/FCR/CSAT Help trainees develop listening, speaking, reading accurately and writing skills via individual and group sessions Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Work closely with the Product Trainers to devise actions on NewHire readiness and Performance improvement programs Monitor and present trainee performance post refreshers/coaching activities & remediation plans Minimum requirements (Education Qualification & Work Experience) Bachelor’s degree Exposure to US Culture & Credit System (BFSI) Experience TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic coaching approach which allows agents to communicate easily using English language Assessing and recording agents progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders with impact to Program Metric Performance Measures [Metrics for evaluating Job Holders] Floor Performance – with no communication call outs

Dear Candidate, Greetings from [24]7.ai!! We are providing internship for 2 months in the Organization Development Program. Stipend - INR 10000 (Ten Thousand only) Company Transportation will be provided. Minimum requirements (Education Qualification & Work Experience) Post graduate student MBA in HR preferred Competency Requirements: [Technical & Behavioral] Proficient in Microsoft office Basic knowledge of leadership development Passion for achieving results Excellent verbal and written communication Should have knowledge of HR/ OD/ learning frameworks * Problem solving Data Management Summary of essential job functions - Behavioral assessment center quiz and exercise creation (simulation and exercise based) - Ability test questionnaire creation Verbal, numerical and abstract - Competency – module mapping - Research for behavioral leadership modules - Work on deriving effectiveness of leadership interventions - Create a tracker to track effectiveness of individual leaders in the organization - Support in coordination and content creation - Research and report on existing and new learning management systems - Looking at the existing reports and analyze data intelligently - Career path and learning path for support functions

Roles and Responsibilities Design and deliver training programs for international processes, focusing on TNI (Training Needs Identification), TTT (Train the Trainer), TNA (Training Need Analysis), OJT (On-the-Job Training), Behavioral Training, Customer Service Training, Product Training, Soft Skills Training, Soft Skills, VNA (Virtual Neural Animation), Accent Training, Accent, Call Center Training, Voice & Accent. Develop curriculum materials and assessments to measure trainee performance. Conduct needs analysis to identify gaps in employee skills and knowledge. Collaborate with subject matter experts to create engaging learning experiences. Provide coaching and feedback to trainers to improve their delivery. Contact - 9594690866 neelam.shahu@teleperformancedibs.com

conducts online training to promote use of technology in teaching and learning process. B.tech civil degree

Assistant Manager - Process Training(US Residential Mortgage Underwriting) - GGN - REF69007C_2025146190 Seeking a Team Leader or Assistant Manager - Process Training (US Residential Mortgage Underwriting) to lead and enhance our training initiatives within the given accounts. In this role, you will oversee the development and execution of comprehensive domain training programs, designed to improve training efficiency and support process goals. You will collaborate with various departments to ensure training programs align with business needs and drive continuous improvement. Training Development and Management: Design and implement domain training programs tailored to organizational needs, ensuring effective delivery and measurable outcomes. Domain: US Residential Mortgage Underwriting Needs Assessment: Partner with respective training leaders to assess domain training needs, identify process gaps, and propose solutions. Program Evaluation: Analyse training program effectiveness using feedback, assessments, and performance data to drive improvements. Content Creation: Develop and refine training materials, including manuals, e-learning modules, and interactive sessions. Produce customized training resources, including manuals, case studies, simulations, and role-playing scenarios, to equip employees with the tools they need to effectively upskill themselves in domain. Stakeholder Engagement: Engage with senior management and key stakeholders to ensure alignment of training programs with business objectives. Vendor Management: Engage with various vendors providing training to gauge and leverage niche domain expertise that may be required time to time. Process Improvement: Identify and integrate best practices into training programs to enhance process efficiency and effectiveness. Reporting: Prepare and present detailed reports on training activities, outcomes, and areas for development.

Mandatory experience in Training in real estate accounting. Should be ok to work in US shifts. Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU Take direction from training lead and execute deliverables Design process training plans with inputs from client SMEs Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc. Set-up daily/weekly huddles with trainees to track progress and resolve any issues Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations Develop training interventions (BTB) based on TNA for existing employees Conduct certification programs & other developmental workshops for auxiliary trainers Review and revise the standard operating procedures periodically or as agreed with the client Ensure robust update management process is deployed and followed Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD) Preparing, publishing and maintaining various training reports and dashboards Client reviews and interactions, providing regular update on business reviews calls

We are looking for a skilled professional with 8 to 14 years of experience to fill the role of Zonal Training Manager in Equitas Small Finance Bank Ltd, located in the BFSI industry. Roles and Responsibility Develop and implement comprehensive training programs for employees across various locations. Conduct regular assessments and evaluations to ensure effective knowledge transfer. Collaborate with cross-functional teams to identify training needs and develop targeted solutions. Design and deliver coaching and mentoring programs to enhance employee skills and performance. Manage and maintain accurate records of training activities and outcomes. Provide feedback and recommendations to senior management on training effectiveness and areas for improvement. Job Requirements Proven experience in training and development within the BFSI industry. Strong understanding of adult learning principles and instructional design methodologies. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize multiple tasks. Strong analytical and problem-solving skills. Experience with training software and technologies is an asset.

Here is the Job Description: Job Title: Training Consultant - Manufacturing Excellence Pharma Industry Location: Gurugram Freelancing Requirement: Efficiency Mindset: Lean principles, VSM, ToC, Lean tools, FIPs/SGAs/Kaizen methodology for improvement, DMAIC, 7QC SMED methodology DMT/PACT/Cando Teams Productivity measurement and improvement Day-to-day performance monitoring and problem-solving through daily management. Introduction to Maintenance strategy and execution Digital Maturity Customer Centricity: VoC, SLA Customer Complaint Management Culture of RCA / CAPA / Horizontal Deployment 5S Behaviors: 5S training Floor visit to create 5S zones

Role: Specialist Trainer (Sales or Digital Marketing) Exp: 5-10 years Work location: Bangalore Must have worked as a B2B Sales Trainer or Digital Marketing trainer in international markets Have detailed knowledge and hands on experience in Digital Marketing processes Create training programs to address skill gaps in employees. Prepare learning materials for programs. Develop onboarding programs for new employees. Conduct surveys to gauge the effectiveness of programs. Research new teaching methods. Liaise with managers to determine training needs and schedule training sessions Prepare educational material such as module summaries, videos etc. Support and mentor new employees Interested candidates can share their profiles with bindu@logicalhiring.com or careers@logicalhiring.com References are welcome! For other open roles, please visit - www.logicalhiring.com

Seeking an Assistant Manager - Process Training (US Residential Mortgage Underwriting) to lead and enhance our training initiatives within the given accounts. In this role, you will oversee the development and execution of comprehensive domain training programs, designed to improve training efficiency and support process goals. You will collaborate with various departments to ensure training programs align with business needs and drive continuous improvement Training Development and Management: Design and implement domain training programs tailored to organizational needs, ensuring effective delivery and measurable outcomes. Domain: US Residential Mortgage Underwriting Needs Assessment: Partner with respective training leaders to assess domain training needs, identify process gaps, and propose solutions. Program Evaluation: Analyse training program effectiveness using feedback, assessments, and performance data to drive improvements. Content Creation: Develop and refine training materials, including manuals, e-learning modules, and interactive sessions. Produce customized training resources, including manuals, case studies, simulations, and role-playing scenarios, to equip employees with the tools they need to effectively upskill themselves in domain. Stakeholder Engagement: Engage with senior management and key stakeholders to ensure alignment of training programs with business objectives. Vendor Management: Engage with various vendors providing training to gauge and leverage niche domain expertise that may be required time to time Process Improvement: Identify and integrate best practices into training programs to enhance process efficiency and effectiveness. Reporting: Prepare and present detailed reports on training activities, outcomes, and areas for development.

AM - Training Role: Training: Training new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment. Key Accountability: Hiring: Hiring candidates as per client and process requirement on all communication parameters Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting. Detailed daily New Hire training review Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc. Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients Coordination: Conduct interventions during process training and nesting TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS, one on one coaching, briefing, classroom sessions, on floor activities

Developing and Delivering Training Programs*: Assessing and Improving Training Effectiveness* Coaching and Mentoring*: Staying Current on Industry Trends*: Collaborating with Sales Leadership*: Required Candidate profile 1. Working closely with sales managers to align training efforts with business goals. 2. Contributing to the overall sales strategy and success.

Roles & Responsibilities :- Deliver app based training step by step and to make employee understand the working of same through dummy login. Conduct comprehensive training sessions focused on collection. Travel across operational states to organize and facilitate training sessions. Prepare, consolidate, and maintain training reports and dashboards across all regions (PAN India), tracking attendance, completion, and effectiveness. Organize and deliver virtual training programs, including scheduling, content dissemination, and participant engagement across states. Design and roll out training-related surveys to evaluate content relevance, trainer effectiveness, and learner satisfaction. Prepare actionable insights based on survey results. Conduct follow-up calls with employees and buddies to gather structured feedback, ensuring continuous improvement of the onboarding experience. Track and analyze business outcomes for employees who have undergone training, measuring performance improvements and identifying gaps.

About The Role About The Role :? Conduct process trainings for codingspecialists. Floor support to coders during transitions to ensure quality standard maintenance during ramp-upperiod. Conduct focused trainings for quality improvement based on errorfindings. Publish monthly articles/updates on Healthcare regularly for enhancing coders knowledge andexpertise. Ensuretimelycompletion of onboarding compliance trainings for new hires as per Global and clientrequirement. Toparticipatein client calls,meeting,and KT sessions as per requirement Lead training sessions on current updates in the medical coding field for US based healthcaresystems. Training coders on US health care systems its updates as per protocol To create presentations, develops learning material, handbook, and other required training materials. Job Specification In-depth knowledge of coding process, coding system software, workflow management. Basic understanding of medical terminology, body systems/anatomy, physiology, and concepts of disease processes. Must have Coding Certification like CPC / CCS / COC / AHIMA. Any Graduate with minimum 3 years of Home Health experience in medical coding Good to have training / coaching / mentoring experience. Good communicationand presentation skills ShiftDetails:? General Shift / Day Shift WorkMode:? WFO LocationBangalore Skills Skill Training Performance Management Employee Engagement Employee Training Human Resources Employee Relations Talent Management Talent Acquisition Vendor Management BPO Coaching Education Qualification No data available CERTIFICATION No data available

About The Role About The Role :? Conduct process trainings for codingspecialists. Floor support to coders during transitions to ensure quality standard maintenance during ramp-upperiod. Conduct focused trainings for quality improvement based on errorfindings. Publish monthly articles/updates on Healthcare regularly for enhancing coders knowledge andexpertise. Ensuretimelycompletion of onboarding compliance trainings for new hires as per Global and clientrequirement. Toparticipatein client calls,meeting,and KT sessions as per requirement Lead training sessions on current updates in the medical coding field for US based healthcaresystems. Training coders on US health care systems its updates as per protocol To create presentations, develops learning material, handbook, and other required training materials. Job Specification In-depth knowledge of coding process, coding system software, workflow management. Basic understanding of medical terminology, body systems/anatomy, physiology, and concepts of disease processes. Must have Coding Certification like CPC / CCS / COC / AHIMA. Any Graduate with minimum 3 years ofE/Mexperience inmedicalcoding Good to have training / coaching / mentoring experience. Good communicationand presentation skills ShiftDetails:? General Shift / Day Shift WorkMode:? WFO LocationChennai Skills Skill Training Performance Management Employee Engagement Employee Training Human Resources Employee Relations Talent Management Talent Acquisition Vendor Management BPO Coaching Education Qualification No data available CERTIFICATION No data available

Role: Training: Training new hire batches on pre-process Process which includes domain, communications, soft skills and travel induction People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment Key Accountability: Hiring: Hiring candidates as per client and process requirement on all communication parameters Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting. Detailed daily New Hire training review Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc. Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients Coordination: Conduct interventions during process training and nesting TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS, one on one coaching, briefing, classroom sessions, on floor activities Knowledge/ Qualification : Under Graduate/ Graduate Special Role Requirement: Excellent written and verbal communications. Bilingual in English and German Should be willing to work in 24*7 environment, (5 days) Should be willing to work in non-weekend offs Proficiency in MS office Travel ready Work Experience: Travel Experience: +3 Years Training Experience: Should have sound understanding of the training function and should have spent +2years in training department Corporate travel experience Certification/ Domain Certification (If Applicable) : GDS Certifications will be an added advantage. Knowledge of GDS (Sabre, Amadeus preferred) Analytical skills, time management skills, exceptional customer service and English communication skills, eye for detail and a multi-tasker Have a fundamental understanding of domestic and international travel, including fare structures, pricing strategies, available resources, and travel documentation requirements.(preferred) Ability to act as a travel counsellor and guide (good knowledge of world travel geography is preferred) Strong interpersonal and English communication skills (verbal written) with the ability to communicate effectively with both internal and external stakeholders. Easily approachable and a team player, gains the trust and support of team members and peers. Work independently and with leadership team when necessary to make effective decisions, including resolving customer service issues. Prior experience as part of Training teams with Exposure of classroom and Online Training Qualifications Should have experience/knowledge one and more GDS applications (Sabre, World span, Apollo, Amadeus or Galileo)- preferred. Customer Service/Travel Background Experience in any travel process /agency (TMC preferred),

Mandatory experience in Training in real estate accounting. Should be ok to work in US shifts. - Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU - Take direction from training lead and execute deliverables - Design process training plans with inputs from client SMEs - Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc. - Set-up daily/weekly huddles with trainees to track progress and resolve any issues - Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches - Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations - Develop training interventions (BTB) based on TNA for existing employees - Conduct certification programs & other developmental workshops for auxiliary trainers - Review and revise the standard operating procedures periodically or as agreed with the client - Ensure robust update management process is deployed and followed - Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD) - Preparing, publishing and maintaining various training reports and dashboards Client reviews and interactions, providing regular update on business reviews calls Qualifications Graduate with minimum 4+ experiance of training with total experience of 9+ years in Finance and accounting . Real estate accounting will be preferred Job Location Cookies Settings

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches. Your roles and responsibilities include: Develop a schedule to assess training needs Conduct training through new materials Consult with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials based on data and research Communicate training needs and online resources Create training strategies, initiatives, and materials, Test and review created materials Maintain a database of all training materials Review employee performance and learning Candidates with prior Training Experience in chat handling process would be preferred Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage time efficiently Leadership, team building, and management skills Deliver New Hire Training Batches Conduct Refresher Trainings/cross trainings per requirements Develop Content for various trainings Liaison with different functions to drive business objectives Calibrations within the team and with the quality team Maintain various training data and prepare reports Conduct PKT's for associates on the floor Conduct TNI/TNA to understand process requirements and roll out action plans Consult with TL's/peers & RM to identify and drive process improvement initiatives