1438 Process Training Jobs - Page 11

Position- Senior Trainer Sales Budget - Up to 12 LPA Experience - Minimum 4-5 yrs as trainer -International B2B/B2C sales experience is mandatory -International BPO experience required.

Role - PROCESS TRAINER ( INTERNATIONAL VOICE) EXP-2 to 8 Yrs Location- Bangalore Qualification- Degree is must shift- US shift contact- shrinidhi 8951638495 or shrinidhiizeemanpower@gmail.com

To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor. Ensuring Improvement of Quality Scores of Employees Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team To ensure that the agent numbers from a New Hire team who enter the re OJT stage is maintained at the lowest Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon. Utilize the Web based training at the center Coordinate for the logistics requirement forth training at the respective center. Responsible for the certification of the new hire trainings at the respective center Responsible to increase training through put for the respective batch. Responsible for calibrating & shadowing of Trainees on a regular basis. Responsible for the MIS for the aligned process Responsible for the training deliverables) for the aligned process only Any additional project that the function would carry out which would facilitate training and re skilling. This could change from quarter to quarter, like development of e-learning modules, SAP initiative etc. Email: Krsha.Satish@digitide.com Call: 8977713990

Must have Min 1+yrs exp as a Quality Analyst/ Process Trainer only from International Voice process BPO. Must know QC Metrics/ TNA TNI Training Metrics US Shifts Need Immediate Joiners Fluent English Call 8447780697 send CV monu@creativeindians.com

Responsibilities: * Design and deliver training programs * Evaluate effectiveness of trainings * Collaborate with stakeholders on curriculum development Work from home Over time allowance Health insurance Referral bonus Provident fund Maternity leaves

JOB PROFILE SUMMARY Conducts in-house classes for entry level to senior personnel. Prepares and teaches classes. Prepares and maintains training materials and documentation. KEY RESPONSIBILITIES Delivers training day or more with multiple media methods. Applies needs analysis framework with help and understands potential business outcomes. Utilize Instructional Design principles to build learning (lesson) plans and create effective course materials. Promotes out of classroom activities to enhance learning. Create blended learning experiences. CRITICAL COMPETENCIES Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success. Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions. Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions. Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders. KNOWLEDGE Basic knowledge of the processes, procedures and expectations of technical and customer support organizations Basic understanding of training methods, utilizing different approaches and technologies Basic knowledge of company's products and application areas EDUCATION & EXPERIENCE Any fulltime graduate. 2 - 4 years of experience in the field of role required

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? _x000D_ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? _x000D_ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? _x000D_ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? _x000D_ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others_x000D_. Experience1-3 Years_x000D_. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Summary: To develop, deliver and review training modules and courses required as per the regulatory framework in the shipping industry. Impart domain specific knowledge and develop skills /attitudes in the trainees. Eligibility Criteria: 1. Should have sailed as Master. 2. Vessel Type experience: LNG/ LPG Tankers / Oil (Crude) / Chemical (Oil / Chemical) Tankers. Responsibilities: Development of training modules in line with Client requirement, in line with statutory and regulatory guidance. Review training programs at assigned intervals against changing laws and guidance and keep the training course material up to date. Prepare simulator scenarios in line with Client requirements and include in training courses. Check simulator software at regular intervals and highlight any shortcomings for due rectification. Complete tasks assigned within the given timeframe. Maintain a high degree of punctuality when facilitating training courses. Ensure training records are handed over to concerned teams for storage/ dissemination. Keep abreast of changing requirements- both statutory and regulatory and promptly make amendments in course delivery. Highlight any deviations in processes to Clients for effective and timely redressal. Assist in conducting management reviews and internal audits of organization. Assist Clients with matters concerning training compliance and certification issues. Take on skill and knowledge acquisition in cross domain functions.

Job Title: Process Trainer US Staffing Location: [Chennai – Onsite] Employment Type: Full-time Shift: [Night Shift ] Job Summary: We are looking for a dynamic and experienced Process Trainer with a strong background in US Staffing to join our team. The ideal candidate will be responsible for training new and existing recruiters and sales teams on the end-to-end staffing process, best practices, compliance, tools, and technologies used in the US recruitment market. Key Responsibilities: Deliver structured training programs for new hires and existing staff in US Staffing processes. Develop training materials, modules, and SOPs related to sourcing, screening, submission, compliance, and client interaction. Train recruiters and account managers on tools such as ATS & job boards (Dice, Monster, CareerBuilder), and LinkedIn. Conduct regular refresher courses and upskill training sessions on latest market trends, immigration updates (H1B, GC, CPT, OPT, etc.), and client-specific processes. Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics. Collaborate with operations, compliance, and management teams to standardize and improve staffing processes. Provide one-on-one coaching for underperforming team members and new joiners. Track and report training completion, progress, and ROI to senior leadership. Requirements: Bachelor’s degree or equivalent. Minimum 4+ years of experience in US Staffing training or mentoring role . Strong understanding of US recruitment life cycle and immigration terminology. Excellent presentation, communication, and interpersonal skills. Ability to create engaging training content and deliver sessions virtually and in-person. Proficiency in MS Office tools (PowerPoint, Excel) and e-learning platforms.

Job Description IGT Solutions is hiring an enthusiastic and experienced Process Trainer to join our dynamic team supporting International Travel operations in a contact center environment. The ideal candidate will be responsible for delivering impactful training programs, improving team performance, and ensuring a seamless learning experience that aligns with business goals. Roles & Responsibilities Deliver and manage end-to-end training programs for new hires and existing staff. Evaluate training effectiveness and provide regular feedback and improvement plans. Conduct floor support, performance coaching, and mentoring sessions. Collaborate with Operations to share training reports/MIS and track progress. Ensure training content is regularly reviewed and updated with process changes. Participate in internal and external calibrations. Conduct refresher trainings based on Training Needs Identification (TNI). Manage knowledge assessments for both new hires and production staff. Desired Candidate Profile 15 years of experience in process/product/soft skills/upskilling training . Excellent verbal and written communication skills in English. Strong customer/client handling abilities. Willingness to work in rotational shifts (24x7 environment) . Prior experience in a BPO/Contact Center setup preferred. Key Skills Process Training, Product Training, Soft Skills Training, Communication Skills, Customer Service, Client Handling, BPO Training, Floor Coaching, MIS Reporting, Refresher Training, TNI, Knowledge Assessment Perks and Benefits 5-Day Work Week Attractive Rewards & Recognition Program (Awards & Gifts) Opportunities for growth and development Work in a professional and inclusive environment Apply Now to be a part of a growing team and elevate your career in training and development with IGT Solutions! Contact Person- Nidhi Rastogi (8630322833) nidhi.rastogi@igtsolutions.com

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ sonam.singh1@igtsolutions.com9953150816

Job Description TL Trainer Overview: Responsible for the delivery and evaluation of soft skills training on all aspects of client training; to prepare learners to perform job functions within predetermined KPIs/ performance metrics. Responsible for utilizing appropriate delivery techniques in a blended/scenario/transmission/ self-based learning environment. Provide Coaching & Feedback and supervision during NHT/OJT/Nesting/Refreshers Designing and developing customized training programs and materials based on identified needs and learning objectives. Coordinate New Hire, Progression & Enhancement Training activity Assessing the effectiveness of training programs, gathering feedback, and making necessary adjustments to improve outcomes. Participate in minor client interaction (include effective curriculum feedback and client visits) Needs to be dynamic i.e they must be adaptable and open to feedback, continuously refining their methods to meet the needs of learners and the training environment effectively. Responsibilities: Facilitates/Delivers coaching and training programs in an ILT/Virtual/blended learning environment for NHT/Upskilling batches Monitor & Evaluates trainee's performance by administering assessments/DIP checks & generating reports to support learner Supervises trainees from a communication perspective. Conducts Daily/Weekly batch with the stakeholders to discuss agent progress and charts & executes action plans as appropriate Identifies needed revisions/additions to training curriculum/scenarios/materials Performs regular audits to identify/support/coach floor population on communication standpoint Qualifications: Minimum Graduate Minimum 3 yrs experience in communication or soft skill training English proficiency C2 or C1 Must be proficient with MS Office and equivalent

InOrg Global is looking for Databricks Trainer to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

redcliffe labs is looking for Phlebo Trainer to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Agreen Hotels is looking for Trainee Executive to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. In 2019, Eurofins generated total revenues of EUR ‚ 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years. About The Role Candidate should be B.Sc or M.Sc Analytical Chemistry/Food Technology/ Food Chemistry would prefer some knowledge of proximate analysis & Water analysis Willing to learn handling instruments like AAS/UV Spectrophotometer/HPLC/GC/ FTIR Qualifications B.Sc /M.Sc Additional Information EVOLUTION:In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).Eurofins offers international opportunities to strong performers.

Hi Applicants! Greetings from Flatworld Healthcare Services!! Hiring for Process Trainer - End-to-End Revenue Cycle Management Designation : Process Trainer Experience : 5 - 10 years Salary : 7.80lpa (Based on previous ctc ) Location : Bangalore (Kudlu gate) Shift : Flexible shift Contact HR Ajay - 9035473863 email: ajay.k@finnastra.com About the Role: We are seeking a knowledgeable and experienced Trainer to deliver comprehensive training on End-to-End Revenue Cycle Management (RCM) within the US Healthcare domain. The ideal candidate will have hands-on experience in RCM processes and will be responsible for developing and conducting training sessions to enhance the skills of our team, ensuring effective management of revenue cycles and compliance with healthcare regulations. Key Responsibilities: Develop and deliver training programs covering the entire US Healthcare RCM process including Patient Access, Eligibility & Verification, Medical Coding, Charge Capture, , Payment Posting, Denial Management, and Accounts Receivable Follow-up. Provide in-depth knowledge on healthcare billing and coding standards (ICD-10, CPT, HCPCS), payer policies, and regulatory compliance. Train on tools and software commonly used in RCM such as EHR/EMR systems, billing platforms, clearinghouses, and denial management solutions. Conduct workshops, webinars, and one-on-one sessions for new hires and ongoing staff development. Assess trainees progress and provide constructive feedback to ensure mastery of RCM processes. Collaborate with subject matter experts and department leads to tailor training content aligned with business goals. Keep abreast of industry changes, regulatory updates, and best practices in US Healthcare RCM. Create comprehensive training materials, manuals, and documentation. Support team members in resolving complex RCM issues during and post-training. Required Skills & Qualifications: Minimum of 5 years of hands-on experience in US Healthcare Revenue Cycle Management. Strong understanding of the end-to-end RCM lifecycle: patient registration, insurance verification, coding, billing, claims processing, denial management, and collections. Familiarity with medical coding standards (ICD-10, CPT, HCPCS) and healthcare compliance requirements (HIPAA, CMS guidelines). Experience in using RCM software tools, practice management systems, and electronic health records (EHR/EMR). Proven experience in training and mentoring teams in healthcare or healthcare IT settings. Excellent communication and presentation skills. Ability to simplify complex processes and customize training based on audience needs. Detail-oriented with strong analytical and problem-solving skills. Certification in medical coding/billing or healthcare management is a plus (e.g., CPC, CPB, RHIA). Thanks & Regards, HR Ajay

**Openings for a leading international bpo** Job Location: Gurgaon Job Role: Sales Coach Job Role: As a Sales Coach, you will be responsible for training, mentoring, and guiding a team of sales and technical support representatives to achieve and exceed their performance targets. The ideal candidate has a strong background in sales, excellent communication skills, and a passion for developing others. Responsibilities: Conduct training sessions and provide ongoing coaching to a team of agents on sales techniques, product knowledge (including Vivint's smart home technology), and customer service skills. Monitor agent performance, provide constructive feedback, and develop action plans for improvement. Guide and motivate agents to upsell and cross-sell Vivint's products and services to customers. Ensure the team meets key performance indicators (KPIs) and sales targets. Handle escalated customer issues and provide technical support as needed. Maintain a positive and high-energy work environment. Work a night shift to align with our U.S. customer base. Qualifications: Proven experience in a sales or technical support role, preferably within a U.S. process environment. Strong coaching and mentoring skills. Excellent verbal and written communication skills. Ability to analyze performance data and identify areas for improvement. Familiarity with smart home technology or a similar technical field is a plus. Must be an immediate joiner. Schedule & Compensation: Working Days: 5 days a week Shift: Primarily night shift Interested, share profile with ctc,exptd ctc,notice period details on hr@onpointcorporateservices.com or call 9711140010

We are looking for an enthusiastic and passionate person from the software or education industry to be a part of our family who can lead the team of students towards a bright future, will educate students in a technological field. You will develop technical training programs and help others develop skills that will make them better professionals. Training Managers must be extremely knowledgeable in his field of expertise and possess solid technical aptitude. Additionally, we expect you to be an excellent communicator, able to explain complex subjects in a clear and interesting way. The goal is to contribute to the development of people's technical/IT skills to meet organizational needs. Position: IT Trainer/ Faculty Member Experience - 2+ years in teaching programming language Location Mohali, Punjab Job Description: Contribute to all phases of the development life-cycle of the students and train a dynamic team of students. Should possess strong knowledge of JavaScript, Typescript, Angular JS, React JS, Node JS, and DBMS along with a passion for Blockchain. Good to have knowledge of Rust and Solidity Excellent in any of the programming languages. Ready to upgrade the idle candidates. Should stay up-to-date with the latest development in the field. Facilitating the student's available resources such as curriculum, data, hardware, etc. Upgrading the students knowledge quality by taking them through the important functionalities of technologies. Sharply train the student's minds in analyzing the problem-solving ability of the students Train and guide the students to analyze the errors and design strategies to overcome them. Lead learning enhancement through developing assignment and assessment modules Integrate the use of advanced technology for upscale training quality, and develop plans to track and monitor the progress of students. Should be capable of completing the assigned module in the given time. Conduct regular research for further enhancement of curriculum on a regular basis. Should be able to communicate and connect with students in an effective way. Maintain individual and group training records Organize and promote courses Prepare teaching/course materials Proctor course examinations Develop and deliver programs of learning activities Check and assess (grade) students work and deliver feedback with course grades Apply new technologies to deliver courses and improve the learning experience for students. Keep personal IT skills and knowledge up to date.

Role & responsibilities Candidate should be responsible for training NHT for outbound sales training batch. Should be good in product knowledge and training content Should have handson with powerpoint and soft skills. Should have min 1yr experience as Process Trainer Preferred candidate profile

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficient in a range of operational processes through prior experience and trainings. Completes assignments and guides the work of peers and other team members. May work cross-functionally, in different areas when necessary. Proposes improvements to processes and methods. Works within established procedures and practices. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Acts as a technical expert in an area. Business Expertise Understanding of how best teams integrate and work together to achieve company goals.. Impact Impacts own team and other teams when work activities are closely aligned. Suggests improvements to existing processes and solutions to improve efficiencies. Leadership Serves as a team leader and may allocate work. Provides subject matter guidance to junior team members. Problem Solving Ability to problem solve and provide the best outcome for clients and end users. Interpersonal Skills Exchanges ideas and information effectively. Uses tact and diplomacy when communicating. Responsibility Statements Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts "train the trainers" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficient in a range of operational processes through prior experience and trainings. Completes assignments and guides the work of peers and other team members. May work cross-functionally, in different areas when necessary. Proposes improvements to processes and methods. Works within established procedures and practices. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Acts as a technical expert in an area. Business Expertise Understanding of how best teams integrate and work together to achieve company goals.. Impact Impacts own team and other teams when work activities are closely aligned. Suggests improvements to existing processes and solutions to improve efficiencies. Leadership Serves as a team leader and may allocate work. Provides subject matter guidance to junior team members. Problem Solving Ability to problem solve and provide the best outcome for clients and end users. Interpersonal Skills Exchanges ideas and information effectively. Uses tact and diplomacy when communicating. Responsibility Statements Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts "train the trainers" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and concepts. Business Expertise Ability to coordinate team efforts to achieve overall company and client goals. Impact Directly impacts the quality of services provided Supports and trains team members to impact end user experiences Leadership Provides supervision including coaching and quality checks to support associate progress Problem Solving Solves problems and evaluates possible solutions using past technical experience. Interpersonal Skills Strong communication skills to share ideas and information. Responsibility Statements Delivers quality, productivity, and compliance KPI reports. Coaches and gives feedback to team members to enhance performance. Shares processes and business updates with the team. Supervises the team to identify coaching opportunities. Recommends training interventions when necessary. Outlines best practices for associate growth and improvement. Performs other duties as assigned. Complies with all policies and standards.

Own training piece for the region - Enable executives to do their job effectively - Make sure the team is aware of the product enhancements and new features - Be aware of knowledge level of the region by conducting regular assessments - Highlight key areas of improvement at people/processes/product level

Job Description Process Trainer Location Mumbai Experience – 3+ Years of experience (can prefer candidates with 1 year of core training experience) Job Responsibilities: Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants’ score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Desired Skills: • Required from a training background • Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. • Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching • Ability to communicate and resolve issues that affect Performance Criteria • Ability to handle escalations from employees • Ability to escalate issues to their supervisor or other internal departments Candidate should be comfortable working from office 6days - Mumbai Office and travelling across Mumbai location.