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4.0 - 8.0 years
8 - 13 Lacs
hyderabad
Work from Office
Role & Responsibility: 1) Responsible for training new team members as well as facilitating on-going and ad-hoc training. 2) Assist with content development and support training projects. 3) Strong presentation and Communication
Posted 3 weeks ago
8.0 - 12.0 years
6 - 10 Lacs
bengaluru
Work from Office
Key Responsibilities Presents technical training in house and at customer sites, focusing on specialized / customized courses; requires both domestic and international travel; manages classroom/lab activities to assure fulfillment of course objectives; presents and practices safety per procedure; may train during off shift and/or weekends as assigned. Project manage university partnership. Has general industry knowledge. Maintains product technical knowledge sufficient to prepare and present defined product courses; disseminates new information to staff; may complete certification on multiple platforms and/or processes to include safety modules; actively certifies others; establishes new cer...
Posted 3 weeks ago
4.0 - 8.0 years
13 Lacs
hyderabad
Work from Office
Responsible for training new team members as well as facilitating on-going and ad-hoc training. Assist with content development and support training projects. Strong presentation and facilitation skills. Communication and interpersonal skills; ability to work across teams and levels. Basic skills in Excel or Google Sheets. Contact Person- Ramya V Email id- ramya@gojobs.biz
Posted 3 weeks ago
2.0 - 7.0 years
3 - 6 Lacs
bengaluru
Work from Office
Process Trainer Market Development **Department:** Training & Process Improvement Whats the gig? Think of yourself as the coach of our Market Development squad. Your mission? Transform fresh talent into confident, customer-winning sales stars. Youll design smart training programs, keep the energy high, and make learning feel less like “class” and more like “unlocking superpowers.” What you’ll own Build & refresh training content (manuals, guides, playbooks—always sharp, never boring). Lead high-energy induction sessions that make new hires say, *“I’m ready to crush this!”* Train & coach agents + mid-level teams on sales process & soft skills that actually win customers. Run activities that b...
Posted 3 weeks ago
2.0 - 6.0 years
3 - 7 Lacs
bengaluru
Work from Office
Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...
Posted 3 weeks ago
4.0 - 8.0 years
6 - 10 Lacs
hyderabad
Work from Office
Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficient in a range of operational processes through prior experience and trainings. Completes assignments and guides the work of peers and other team members. May work cross-functionally, in different areas when necessary. Proposes improvements to processes and methods. Works within established procedures and practices. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Acts a...
Posted 3 weeks ago
4.0 - 8.0 years
6 - 10 Lacs
visakhapatnam
Work from Office
Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficient in a range of operational processes through prior experience and trainings. Completes assignments and guides the work of peers and other team members. May work cross-functionally, in different areas when necessary. Proposes improvements to processes and methods. Works within established procedures and practices. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Acts a...
Posted 3 weeks ago
3.0 - 5.0 years
5 - 8 Lacs
mohali
Work from Office
3-5 years of progressive experience in training roles, with at least 1–2 years in a Sr. Trainer or assistant manager capacity. Experience in airline or OTA CX operations, with exposure to high-volume environments. Required Candidate profile Call Vikas 8527840989 Email vikasimaginators@gmail.com
Posted 3 weeks ago
3.0 - 8.0 years
4 - 6 Lacs
bengaluru
Work from Office
1. Lead a team of trainers, including planning, mentoring and delivery quality checks 2. Conduct New Hire Training and ensure smooth onboarding for new employees. 3. Facilitate training sessions for bottom-quartile performers to enhance performance. 4. Deliver refresher training and value-add sessions for existing employees. 5. Conduct Product Knowledge Tests (and related process knowledge assessments, where applicable) 6. Provide monitoring and coaching to improve individual and team performance 7. Track and measure the efficacy of training programs conducted 8. Collaborate with managers and stakeholders to identify training needs and customise programmes 9. Maintain training reports and do...
Posted 3 weeks ago
4.0 - 9.0 years
4 - 5 Lacs
mohali
Work from Office
Process Trainer Lead- Domestic BPO Location- Mohali Graduate Experience- 4 Years(1 Year as Process Trainer Lead)in Travel process Salary- Upto 5 LPA 5 days Working (Mon-Fri) Good Communication Skills Required Candidate profile Apply Now Contact: 8264807657 Email: harmanpreet@skywaysolution.in HR Harmanpreet Kaur
Posted 3 weeks ago
3.0 - 6.0 years
3 - 4 Lacs
bengaluru
Work from Office
Key Responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations Prepare and present training materials through classro...
Posted 3 weeks ago
3.0 - 4.0 years
1 - 4 Lacs
noida
Work from Office
Conducts quality reviews, operational controls, and process audits in Life & Annuity Claims, Policy Admin, and AR Processes as per the defined Quality Control process. Prepares and presents performance analysis, QA reports, and/or other information on quality performance. Conduct Root cause analysis and build corrective and preventive actions within the process and individual performance. Feedback to Agent and Documents workflows, changes, and procedures. Ensures full documentation of all data supporting the quality monitoring activities. Maintain close coordination with all operations leaders (Process Expert/TL/Manager), Process Trainer/s, and Process Owners to ensure the accurate and timel...
Posted 3 weeks ago
2.0 - 4.0 years
4 - 7 Lacs
mohali
Work from Office
Hiring For Process Trainer (Travel Process )- Mohali Graduate Salary - up to 7.2 LPA Experience - 2 years as process trainer in Travel Process Only Male /Female Both 5 days working Rotational Shifts (Mon -Fri) Excellent Communication Skills Required Candidate profile Interested Candidates Can Drop Resume @9988352892 HR-Sonali Rana
Posted 3 weeks ago
1.0 - 2.0 years
1 - 4 Lacs
bengaluru
Work from Office
To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor. Ensuring Improvement of Quality Scores of Employees Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team To ensure that the agent numbers from a New Hire team who enter the re OJT stage is maintained at the lowest Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon. Utilize the Web based training at the center Coordinate for the logistics requirement forth training at the resp...
Posted 3 weeks ago
7.0 - 10.0 years
7 - 10 Lacs
mohali
Work from Office
Training Manager – BPO (Travel Process) Mohali Salary: Up to 10 LPA Graduate with min. 7 years of BPO experience, including 1 year as Training Manager (documented) in Travel process is a must. 5 Days Working Immediate Joiners Preferred Required Candidate profile Excellent communication Skills Strong knowledge of training design, delivery, and evaluation. Prior experience in Travel process is a must If interested contact: 7696495267 hr.skyway603@gmail.com
Posted 3 weeks ago
4.0 - 10.0 years
5 - 6 Lacs
bengaluru
Work from Office
Roles and Responsibilities : Design and deliver training programs for call center agents to improve their communication skills, product knowledge, and customer service quality. Conduct process training sessions to ensure agents understand the company's policies, procedures, and processes. Provide coaching to team leaders on effective leadership techniques and conflict resolution strategies. Develop assessment tools to measure agent performance and provide feedback for improvement. Job Requirements : 4-10 years of experience in BPO/Call Center industry with a focus on training or coaching roles. Strong background in process training, process coaching, OJT (On-the-Job Training), TNA (Training ...
Posted 3 weeks ago
13.0 - 15.0 years
40 - 45 Lacs
bengaluru
Work from Office
Deluxe Media Inc. is looking for Training Lead - Training and Implementation to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Posted 3 weeks ago
10.0 - 20.0 years
1 Lacs
mohali
Work from Office
We are looking for a Manager Training who can bring innovative thinking to the table, leading our team towards achieving training KPI targets effectively. ** Key Requirements: * * - Proficient in Excel and PowerPoint for creating reports and delivering presentations. - Demonstrated expertise in leading projects for Root Cause Analysis (RCA) and Target meetings. - Extensive experience in efficiently handling new transitions and business processes. - Familiarity with the Kirkpatrick model, Training Needs Identification (TNI), and Training Needs Analysis (TNA) management.
Posted 3 weeks ago
1.0 - 6.0 years
0 - 0 Lacs
jaipur
Work from Office
Key Responsibilities: Conduct training sessions for new hires and existing employees on sales techniques, processes, and product knowledge Design, develop, and update training content aligned with business needs Monitor, evaluate, and report on training effectiveness Provide on-the-floor coaching and mentoring to enhance sales performance Collaborate with operations and quality teams to identify gaps and address them through structured training initiatives Requirements: Graduate in any stream (preferred) 2+ years of experience as a Sales Trainer (BPO/International campaign experience preferred) Excellent communication, presentation & interpersonal skills Strong knowledge of sales methodologi...
Posted 3 weeks ago
2.0 - 5.0 years
19 - 22 Lacs
mumbai
Work from Office
Requisition Id 1632859 .jobDisplay { padding-top40px;}div#search-wrapper { displaynone;}
Posted 3 weeks ago
1.0 - 2.0 years
1 - 3 Lacs
gorakhpur, lucknow
Work from Office
Job Role: Quality Analyst, Trainer and Team leader Location: Lucknow & Gorakhpur Salary Package: Up to 3 LPA Work from office Qualifications: Education: Any Bachelor's degree Experience: 6 months or above of experience in compliance, with a focus on data analysis and in training and development, with a focus on process training, in BPO (Customer Service) sector Skills: Strong understanding of organizational processes, workflows, and best practices Excellent communication, presentation, and facilitation skills Proficiency in Quality methodologies, tools, and technologies Analytical mindset with the ability to evaluate, assess and improve process and the outcomes MS-Office & G-Suite proficienc...
Posted 3 weeks ago
2.0 - 5.0 years
6 - 11 Lacs
kochi
Work from Office
The opportunity This role in the global Mercury Support Team will give you the opportunity to make a difference by leading Mercury learning projects and applying evidence-based standards to design new and improve existing Mercury learning content. EY associates across the globe will benefit from the Mercury learning content and reference guides you design and enhance. Your key responsibilities Follow EYs evidence-based learning design processes to design new materials (aligned with major Mercury enhancements) and re-design existing materials that comprise the global Mercury learning curriculum Apply a performance-focused approach to instructional design, identifying root causes of performanc...
Posted 3 weeks ago
2.0 - 7.0 years
3 - 6 Lacs
faridabad
Work from Office
Job Description - Trainer Company : Anantaa GSK Innovations Location : 1, Mathura Rd, Block A, DLF Industrial Area, Sector 32, Faridabad, Haryana 121003 Working Days : 6 days a week (2nd & 4th Saturday off) Roles & Responsibilities Conduct Training Needs Analysis through job analysis, performance reviews, and consultation with managers & HR. Design and develop training programs tailored to organizational and employee needs. Deliver engaging training sessions using varied methods (classroom, workshops, e-learning, and simulations). Develop and regularly update training content (manuals, handouts, presentations, visual aids). Conduct induction & orientation programs for new hires. Evaluate tra...
Posted 3 weeks ago
4.0 - 8.0 years
4 - 7 Lacs
thiruvananthapuram
Work from Office
Greeting from Prochant!! We are hiring for RCM Trainer Position for TVM location. MODE OF INTERVIEW: Teams CALL Skills : Process Trainer / Process Coach Domain : US Healthcare - Medical Billing Shift Timing : Night Shift (Sat & Sun fixed off) Roles and Responsibilities: Need to have extensive knowledge of RCM Have good knowledge about HIPAA compliance Have ability to train Freshers from the scratch about RCM industry. Good communication and interpersonal skills Monitor the progress of the trainees and provide constructive feedback Monitor new joiners performance and clarify process related queries Implementing new training plan & training method Traits Minimum 5+ years in US Healthcare Proce...
Posted 3 weeks ago
4.0 - 6.0 years
6 - 8 Lacs
bengaluru
Work from Office
Description: Skill to Evaluate:-Business-Analyst--AEM--Selenium--Python Experience:4 to 6 Years Location:Bangalore, Karnataka, India About The Role ::Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Exceptional analytical and conceptual thinking sk...
Posted 3 weeks ago
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