558 Process Training Jobs - Page 11

Hiring Manager Training and Sr Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Required Candidate profile Work from office Kolkata only not for Delhi/NCR neither Bangalore and Hyderabad APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Roles and Responsibilities Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge. Develop and maintain relationships with clients to understand their requirements and preferences for training delivery. Collaborate with subject matter experts to create engaging and effective learning materials. Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ? Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ? Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ? Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ? Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Claims_Processing. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Responsibilities: To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627yamanurappa.kuri@telepeformancedibs.com

About The Role Training Consultant L1 Role Purpose An individual contributor or People manager managing DMs and/or AMs. Working with internal and external stakeholders who would consult him/her for finding solutions to various business problems - training. Do 1. Plans, designs, develops, delivers and certifies trainers & master trainer on adult learning principles, facilitation skills & coaching skills 2. Collaborates with LOBs and cross- functional project teams to identify training needs 3. Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training 4. Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope. 5. Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats. 6. Recommends and/or implements innovative solutions, modifications and enhancements to training programs. 7. Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications 8. Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates the effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures. ? 9. Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content. Deliver Capacity to work and contribute to a team environment as well as work independently Strong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups. Possess good delivery and execution skills, and able to resolve dependencies and conflicts Manage multiple tasks in a dynamic, deadline-driven environment. Captivate, Storyline or similar content designing & authoring tools Training analytics to design training solutions ? ? ? Mandatory Skills: Training. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Responsibilities of a Process Trainer Developing training modules and materials tailored to specific processes Conducting interactive training sessions and workshops Assessing employee performance and providing feedback Updating training materials based on process changes or improvements Maintaining records of training activities and employee progress Requirements and Skills Proven experience as a process trainer or similar role Excellent communication and presentation skills Ability to assess and address individual training needs Familiarity with modern training techniques and tools Strong organizational and team management skills International BPO experience required Comfortable for rotational shift/ rotational off

Process Trainer Exp- 3+ Years (2 yrs as Process Trainer) Loc- Gurgaon & Noida Pkg- Upto 6.5 lpa NP- 0 to 30 days max Nancy 8586914964 Nancy.imaginators7@mail.com

Soft Skills Trainer- BPO Location: Kharadi, Pune And Noida Salary: Up to 7 LPA Conduct soft skills training sessions for new hires and existing staff Design and deliver training modules on communication, customer handling Maintain training reports Required Candidate profile Qualification: Graduate Experience: 5 years total (min. 2 years as trainer on Paper in BPO) Excellent Communications skills. Immediate Joiners Preferred. Contact @7696495267 hr.skyway603@gmail.com

Greetings! We are Hiring Trainers! Train new hires and existing ones to enhance communication skills, soft skills, phone etiquette, customer service Conduct Training need identification & analysis to program the modules as per the process needs Required Candidate profile Excellent communications & presentation skills (oral and written), as well as the ability to motivate, teach and inspire Customer Service Attitude Developing the Content Call Ramana - 9550760771

Should be accountable for training new hires till completing the certificate program Need to be updated with the Process updates ,quality parameters & System enhancement To be able to coach new hires & existing staff & monitor their progress Required Candidate profile Work Experience of minimum 1 yr as training manager in Life Insurance Graduation must Proactive & committed to deliver results Call HR Ramana - 9550760771

We are currently seeking a dynamic and experienced Process Trainer with a strong foundation in accounting and finance to join our growing team. The ideal candidate will be proficient in key financial processes such as Payrun, Invoicing, and the Xero accounting platform. In addition to technical expertise, the successful candidate must demonstrate exceptional presentation and communication skills, be proficient in Microsoft PowerPoint, and possess the ability to convey complex information in an engaging and accessible manner. Key Responsibilities: Design and Deliver Training: Plan, organize, and conduct comprehensive training programs related to accounting operations, with a particular focus on Payrun, Invoicing, and Xero software functionalities. Deliver training in both virtual and in-person formats to diverse audiences. Develop Training Materials: Create high-quality training content, including PowerPoint presentations, manuals, SOPs, and other learning aids that support knowledge retention and practical application. Engage Learners: Utilize a variety of instructional techniques to ensure active participation and understanding. Adapt training delivery to meet the learning styles and skill levels of trainees. Ensure Process Alignment: Collaborate closely with finance, HR, and operations teams to align training content with established business processes, compliance standards, and best practices. Evaluate Training Effectiveness: Monitor training outcomes through feedback, assessments, and performance metrics. Identify areas for improvement and provide ongoing support to ensure knowledge application on the job. Qualifications & Requirements: Experience: Minimum of 3+ years of experience in corporate training, process training, or a related instructional role. Experience in accounting or finance environments is highly preferred. Technical Proficiency: Solid understanding of accounting processes and familiarity with the Xero accounting platform. Prior experience with Payrun and Invoicing systems is essential. Presentation Skills: Demonstrated ability to create and deliver professional, visually appealing PowerPoint presentations. Comfortable speaking to groups and facilitating interactive sessions. Communication: Strong verbal and written communication skills. Ability to clearly explain financial processes to both technical and non-technical audiences. Educational Background: Bachelors degree in accounting, Finance, Business Administration, Education, or a related field preferred. Preferred Skills and Attributes: Familiarity with adult learning principles and instructional design best practices Experience working in fast-paced, process-driven environments Proactive, self-motivated, and detail-oriented Ability to manage multiple training initiatives simultaneously Exposure to learning management systems (LMS) and e-learning platforms is a plus

Role & responsibilities We are looking for dynamic and engaging Trainers/Facilitators to deliver effective and interactive training programs for a new (to launch) omnichannel fintech account. As a Trainer/Facilitator, you will be a core driver of knowledge and skill transfer during the launch of a new Fintech account. You will deliver compelling, high-impact training across voice, chat, email, and app-based customer support channels to prepare agents to handle sensitive financial interactions. You will be responsible for facilitating new hire training, upskilling sessions, and product/process updates, while ensuring high learner engagement and retention. Key Responsibilities: Deliver instructor-led and virtual training sessions for new hires and tenured employees. Facilitate training across various channels voice, chat, email, and app-based platforms. Assist in developing training materials, job aids, and assessments in collaboration with content developers or SMEs. Track trainee progress, identify learning gaps, and provide real-time coaching. Conduct knowledge checks, simulations, and assessments to ensure learning objectives are met. Provide nesting and post-training support by collaborating with Team Leads and Quality. Collect and analyze feedback to suggest improvements in training delivery. Stay updated on fintech trends, compliance protocols, and customer engagement strategies. Program Launch Execution Attend Train-the-Trainer sessions to master client products, tools, and customer personas. Deliver NH Training and cross-skill training according to the established curriculum and timelines. Support pilot class and early wave launches, acting as a liaison between learners, Operations, and Training Management. Provide live chat and floor support during nesting and early production to reinforce learned behaviors. Channel-Specific Facilitation - customize facilitation approach for each channel: Voice: role-play scenarios with payment disputes, authentication, and de-escalation. Chat: simulate multitasking environments with time-bound customer interactions. Email: coach on structured responses, grammar, and formatting. App/Social: demonstrate handling of mobile-first experiences, emojis, and digital tone calibration. Facilitate Fintech process-specific learning: disputes, digital wallet issues, money transfers, error codes, account security. Preferred candidate profile Bachelors Degree or equivalent experience. 3+ years of training or facilitation experience, preferably in a fintech or BPO setting. Experience handling omnichannel support preferred. Strong communication, presentation, and engagement skills. Proficient with MS Office and virtual training tools (Google Meets, MS Teams, Webex, etc.).

Key Responsibilities: Design and deliver engaging sales training programs for Malayalam-speaking agents. Conduct new hire training, refresher sessions, and upskilling workshops. Monitor and evaluate training effectiveness using metrics such as call quality scores, sales performance, and feedback. Collaborate with team leads and managers to identify training needs and performance gaps. Create training materials in Malayalam and English, including scripts, role plays, and call simulations. Provide individual coaching and feedback sessions to underperforming agents. Keep up-to-date with product knowledge, market trends, and sales techniques. Conduct floor support and on-the-job training (OJT) as needed. --- Required Skills: Excellent communication skills in Malayalam (verbal and written). Strong understanding of sales processes and BPO operations. Good facilitation and presentation skills. Ability to motivate and mentor diverse teams. Proficiency in using MS Office (Word, PowerPoint, Excel) and training tools. Strong analytical and problem-solving skills. Kindly contact below number - 7977519951 Hr - manager _ Pinky yadav Please share resume below id- Pinkyy@eosglobe.com

Trucksup is Hiring!! Position: Assistant Manager Training Location: Gurgaon Experience Required: 36 years in training (Logistics, Fleet, or SaaS platform experience preferred) www.trucksup.com About Trucksup Trucksup is a leading logistics tech company revolutionizing the movement of goods across India. We provide smart, efficient, and scalable transportation solutions with a focus on technology, reliability, and partner experience. Role Overview Were looking for an Assistant Manager – Training to drive impactful learning and development initiatives across our organization. This role involves designing and executing training programs tailored for our logistics operations, tech platforms, and partner engagement teams. Key Responsibilities Design and deliver training programs for new hires and existing staff, focusing on: Logistics & operations Technology platforms (internal tools, apps) Customer & partner service Create and maintain training materials, including manuals, e-learning modules, SOPs, and assessments. Coordinate with function heads to identify training needs and address performance gaps. Lead onboarding sessions and role-specific training for field and backend teams. Organize refresher training and workshops for continuous skill development. Maintain detailed training records and reports for compliance and audits. Deliver training through digital platforms (Zoom, Google Meet, LMS, etc.) for remote and hybrid teams. Required Skills - Strong communication & presentation skills (both Hindi and English) - Experience in virtual and in-person training delivery - Comfort in training field staff, fleet partners, and tech-savvy teams - Understanding of the logistics/fleet industry is a strong plus. Qualifications Graduate or Postgraduate in HR, Education, or a related field Interested? Contact: Vartika Bhardwaj +91 9821261122 vartikabhardwaj@trucksup.com

Job description: Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle 20 - 30 Trainee batches. Ability to multi-task with well-developed organizational skills. Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency. The Candidate will be responsible for delivering high quality voice and accent training to our employees. Required Candidate profile: Minimum 1 years of experience as a Trainer (Sales or Collection Process) in Call center. Candidate must proficient in Hindi (speak) and English language. Soft skill training working experience. Good interpersonal skill. Strong understanding of and experience in product training preferably in domestic BPO domain Good in PPT & Excel.. Perks and benefits Interested can call Kamolika-8336067060 or can send cvto komolika.RoyChoudhury@imarque.co.in

3+ years of experience (or equivalent) in teaching the language to groups of adults Experience in teaching in a corporate environment C2 English Basic MS Office skills Excellent organization skills Ownership Customer focus Dealing with complexity Your tasks Plan, prepare, schedule and conduct online language classes on different language skill levels Actively seek out new course participants to maintain group sizes Evaluate language level of employees Assist the L&D team with translations and spelling checks whenever needed Conduct VnA (Voice and Accent) interviews to support dispatcher hiring. Deliver structured communication & process training for new hires. Facilitate scheduled process refreshers and skill reset sessions as needed. Lead monthly continuous learning programs based on training need analysis in collaboration with Operations and Quality teams. Demonstrate strong reasoning and fluent CI English communication. Manage and maintain the training knowledge base effectively. Evaluate training impact through assessments and participant feedback. Stay current with product and process updates and revise training materials accordingly. Instill a customer-first approach through values-driven training sessions. Conduct communication audits and coach dispatchers on areas of improvement Your benefits Buddy program Cafeteria Company events Onboarding program

Travel experience and experience of GDS is a Must. To Conduct NHT for travel process. To get the refreshers and floor briefings conducted as and when required To evaluate and provide feedback to the training manager on amendments to the training material Managing end to end NHT and OJT for the process Expert in feedback and coaching Excellent in communication Eye for detail Prepare and send basic Training reports Qualifications Graduate with travel experience and GDS experience is a must

Experience: Minimum 4 years, with at least 1 year as a Process Trainer for International Voice Process Immediate Joining or 15 Days Notice Period ( Excellent Opportunity Limited vacancy) We are seeking a dynamic and experienced Process Trainer to join our leading client in Bangalore. As a Process Trainer for the International Voice Process, you will play a crucial role in training and developing our team members to deliver exceptional customer service and achieve operational excellence. Key Responsibilities: - Conduct training sessions for new hires and existing team members on product knowledge, communication skills, customer service techniques, and process workflows - Develop training materials, modules, and assessments to ensure effective learning outcomes - Monitor and evaluate trainee performance through coaching, feedback, and performance reviews - Collaborate with operations and quality teams to identify training needs and implement continuous improvement initiatives - Stay updated on industry trends, best practices, and technologies to enhance training programs Requirements: - Bachelor's degree or equivalent experience in a related field - Minimum of 4 years of experience in the BPO industry, with at least 1 year as a Process Trainer for International Voice Process - Strong communication and interpersonal skills - Proven ability to deliver engaging and effective training sessions - Excellent organizational and time management skills - Ability to work in a fast-paced environment and adapt to changing priorities. - Flexible to any shifts - Flexible to work from office Mode only If you are passionate about training, mentoring, and shaping the future of our team members, we invite you to apply for this exciting opportunity. Join us in driving excellence and delivering world-class customer experiences. Apply now for immediate consideration! Interested candidates can call prashanth @ 9360810536 on Monday to friday between 9.30a.m. to 6p.m. Please dont call on saturday or Sunday or share your resume in whats app or apply your profile here in Naukri.

Minimum requirements (Education Qualification & Work Experience) Bachelors degree Flexube with shifts Willing to work from office - Bangalore / Hyderabad Experienced in providing communication and sales training in International BPO Statement of purpose To train NH candidates (agent level) on language, soft skills and business/corporate etiquette equipping them to handle customer interactions on a chat / Voice process as per the program requirements. Summary of essential job functions Train agent level candidates on language, soft skills and corporate etiquette Plan, prepare and deliver training sessions Prepare training content Help trainees develop listening, speaking, reading and writing skills via individual and group sessions Check and assess trainees' progress Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Monitor and present trainee performance Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English and local languages Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic teaching approach which allows students to communicate easily using English language Assessing and recording trainees progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders

Minimum requirements (Education Qualification & Work Experience) Bachelors degree Experience in Performance and Team management Client Management Flexible with shifts Should have an experience in communication & process training for International BPO preferraby for a sales process Statement of purpose To handle PLE , Operations Floor Support teams , Representation of L&D in Operation interactions Summary of essential job functions Training Management Team Management Internal & External Client management Governance Project Management Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English and local languages Knowledge management Critical-thinking and problem-solving Lateral thinking Team and client management be a leader Time-management & multi-tasking skills Project Management Job Responsibilities Synergize with clients and internal Ops teams to plan and execute training ensuring communication on best practices and areas of improvement Create a training strategy for QBR, MBR and WBR Playing a consultative L&D role to clients New Hire/Floor Training strategy T to T/Resource Management (Forecasting & fulfillment, training calendar management) OJT /Nesting Training strategy TNA Strategy Managing AMs Lead and developing the team to deliver as per expectations (Training programs , IAPs) R&R Management Retention (Team engagement) Team performance reviews(Ops/Team/client) Risk assessment and management Measures [Metrics for evaluating Job Holders] Performanace of NHs Trainers Achieving L&D metrics

Senior Analyst- Accounts Payable What this job involves - Receive and verify invoices for goods and services Monitor the weekly pay-run and record the manual cheque entries for accounting purpose. Preparing Daily Reports Inventory/Quality/Exception List Tracking and monitoring the aged items and take effective steps for closure. Handle mailbox for request and query management Perform daily transactions as per standard operating procedures Daily SLA adherence and reporting Provide assistance during internal/ external audits Perform WHT / TDS / TCS / GST workings as per country requirement Perform User Acceptance Training and Testing Provide new hire orientation and process training Perform other duties assigned as and when required i.e. process improvement initiatives, system implementation and ad-hoc projects Sounds like you To apply you need to have- Strong Finance background, Commerce graduate or Postgraduate is preferred. Preferably 3 to 5 years of working experience in AP MNC. Ability to multi-task and work in a dynamic and fast paced environment Team player and yet able to work independently SAP, PeopleSoft or Large Scale ERP financial systems experience a plus. Performance objectives Fulfil agreed SLAs with Onshore finance teams Improved internal procedures and compliance with policies Key skills Strong Excel skills Excellent analytical, interpersonal and communication skills with all levels of management

Statement of purpose To coach floor agents on language, soft skills and accent equipping them to handle customer interactions and facilitating ongoing development by providing constructive feedback, addressing specific challenges and adapting coaching strategies to meet the evolving needs of the program. Summary of essential job functions Effective Communication coaching on clear and concise communication skills ensuring the agents in BFSI can articulate information accurately and professionally especially in Service No call intents Improving CS skills including and not limited to; Empathy, active listening and problem solving to create a positive customer experience during every interaction Ensure communication practices align with regulatory requirements and internal policies, reducing the risk of compliance issues and maintaining a high standard of ethical communication Coach agent level candidates on language, soft skills and accent neutralization Plan, prepare and deliver high impact coaching / refresher sessions to improve business metric NPS/FCR/CSAT Help trainees develop listening, speaking, reading accurately and writing skills via individual and group sessions Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Work closely with the Product Trainers to devise actions on NewHire readiness and Performance improvement programs Monitor and present trainee performance post refreshers/coaching activities & remediation plans Minimum requirements (Education Qualification & Work Experience) Bachelor’s degree Exposure to US Culture & Credit System (BFSI) Experience TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic coaching approach which allows agents to communicate easily using English language Assessing and recording agents progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders with impact to Program Metric Performance Measures [Metrics for evaluating Job Holders] Floor Performance – with no communication call outs

Dear Candidate, Greetings from [24]7.ai!! We are providing internship for 2 months in the Organization Development Program. Stipend - INR 10000 (Ten Thousand only) Company Transportation will be provided. Minimum requirements (Education Qualification & Work Experience) Post graduate student MBA in HR preferred Competency Requirements: [Technical & Behavioral] Proficient in Microsoft office Basic knowledge of leadership development Passion for achieving results Excellent verbal and written communication Should have knowledge of HR/ OD/ learning frameworks * Problem solving Data Management Summary of essential job functions - Behavioral assessment center quiz and exercise creation (simulation and exercise based) - Ability test questionnaire creation Verbal, numerical and abstract - Competency – module mapping - Research for behavioral leadership modules - Work on deriving effectiveness of leadership interventions - Create a tracker to track effectiveness of individual leaders in the organization - Support in coordination and content creation - Research and report on existing and new learning management systems - Looking at the existing reports and analyze data intelligently - Career path and learning path for support functions

Roles and Responsibilities Design and deliver training programs for international processes, focusing on TNI (Training Needs Identification), TTT (Train the Trainer), TNA (Training Need Analysis), OJT (On-the-Job Training), Behavioral Training, Customer Service Training, Product Training, Soft Skills Training, Soft Skills, VNA (Virtual Neural Animation), Accent Training, Accent, Call Center Training, Voice & Accent. Develop curriculum materials and assessments to measure trainee performance. Conduct needs analysis to identify gaps in employee skills and knowledge. Collaborate with subject matter experts to create engaging learning experiences. Provide coaching and feedback to trainers to improve their delivery. Contact - 9594690866 neelam.shahu@teleperformancedibs.com