1438 Process Training Jobs - Page 10

Hi Job Seekers, We are hiring for a Multinational BPO at Bangalore location! We are seeking a skilled and enthusiastic Process Trainer to join our team. The role involves training new hires and existing employees on process knowledge, product updates, and standard operating procedures. CTC- 5 LPA ( With 3k quarterly bonus + Performance bonus incentives ) Note- We are also hiring for Team lead - Operations, Assistant Manager - Operations, Manager Operations, Quality Analyst. Candidates should have experience with E-commerce process will be preferred. Key Responsibilities Conduct induction training for new joiners and ensure smooth transition into operations. Deliver process and product training across new and existing employees. Design and update training materials, SOPs, and manuals as per business requirements. Assess training needs and create training calendars and schedules . Use effective training methodologies to enhance knowledge retention and performance outcomes . Monitor and evaluate training effectiveness through assessments, feedback, and audits . Provide refresher training sessions based on performance gaps and client updates. Collaborate with operations, quality, and HR teams to ensure training is aligned with business goals. Track and report training metrics (attendance, performance, certification rates, etc.) . Stay updated on industry practices and process changes to ensure training relevance. Requirements Graduate degree in any discipline (mandatory). Proven experience as a Process Trainer, preferably in a BPO with an E-Commerce role. Strong knowledge of training methodologies, facilitation techniques, and adult learning principles . Excellent communication, presentation, and interpersonal skills. Interested candidates can connect over call : 9569902470 (Fauzia) #processtrainer #bpojobs #voice #customerservice #TNA #TNI #Training #metrics #bpobangalore #banagaloreopportunities #workfromoffice #shivajinagar #kudlugate

We are Hiring Sales Process Trainer (Immediate Joiners Only) We're looking for an experienced Process Trainer to join our team in Gurugram (Sector 44) or Patel Nagar, Delhi NCR . This is a full-time, 6-day work week position based entirely in the office. If you have a strong background in sales training and can start immediately, please share your resume on WhatsApp with HR Himanshi at 9667994002 . Job Responsibilities: Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Candidate should be comfortable working from office 6 days contact HR Himanshi 9667994002

Job Description IGT Solutions is hiring an enthusiastic and experienced Process Trainer to join our dynamic team supporting International Travel operations in a contact center environment. The ideal candidate will be responsible for delivering impactful training programs, improving team performance, and ensuring a seamless learning experience that aligns with business goals. Roles & Responsibilities Deliver and manage end-to-end training programs for new hires and existing staff. Evaluate training effectiveness and provide regular feedback and improvement plans. Conduct floor support, performance coaching, and mentoring sessions. Collaborate with Operations to share training reports/MIS and track progress. Ensure training content is regularly reviewed and updated with process changes. Participate in internal and external calibrations. Conduct refresher trainings based on Training Needs Identification (TNI). Manage knowledge assessments for both new hires and production staff. Desired Candidate Profile 15 years of experience in process/product/soft skills/upskilling training . Excellent verbal and written communication skills in English. Strong customer/client handling abilities. Willingness to work in rotational shifts (24x7 environment) . Prior experience in a BPO/Contact Center setup preferred. Key Skills Process Training, Product Training, Soft Skills Training, Communication Skills, Customer Service, Client Handling, BPO Training, Floor Coaching, MIS Reporting, Refresher Training, TNI, Knowledge Assessment Perks and Benefits 5-Day Work Week Attractive Rewards & Recognition Program (Awards & Gifts) Opportunities for growth and development Work in a professional and inclusive environment Apply Now to be a part of a growing team and elevate your career in training and development with IGT Solutions! Contact Person- sonam.singh1@igtsolutions.com

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team. The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance. Proficiency in both English and Hindi is essential for this role. Key Responsibilities Audit outbound collection calls to ensure compliance with company policies and regulatory guidelines Evaluate call quality and provide constructive feedback to collection agents Identify process gaps and recommend actionable solutions to enhance performance Conduct periodic calibration sessions with team leads and stakeholders to ensure alignment in quality standards Prepare detailed reports on quality trends, agent performance, and improvement areas Collaborate with training teams to design refresher modules based on audit findings Ensure adherence to quality metrics and participate in internal reviews and quality checks Support any investigations or escalations with relevant call records and findings Key Requirements Minimum 1-2 years of experience as a Quality Analyst/ Call audit in a collections or customer service process (preferably BFSI sector/Collection) Excellent command over spoken and written English, Hindi, Tamil & Telegu (mandatory). Strong analytical and listening skills Good knowledge of quality monitoring tools and MS Office (Excel, PPT) Familiarity with CRM systems, call recording tools, and QA scorecards Ability to work independently and manage multiple priorities in a fast-paced environment Strong interpersonal skills with a solution-oriented approach Compensation If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

Daily work assignment to testing engineers depending upon priorities and plan decided by FAT supervisors. Conduct toolbox talks with your teams. Ensure compliance with PTW (Permit To Work) for switching ON power supply trolley. Daily supervision to ensure compliance of WIS (Work instruction sheet) and HIRA (Hazard identification and Risk Assessment) guidelines for testing during FRT (Factory Routine Test) and FAT. Actively intervene to Identify Unsafe Act and Unsafe Conditions during testing. Calibration, maintenance and upgradation of testing equipment. Ensure compliance to EHS points on the shop floor as per guidelines. Support in addressing technical queries of technicians with the help of FAT Leads. Participation in Internal and external EHS and other audits. Provide Product and Process training to test engineers. Daily monitoring of planned testing activities for the output. Handling of subordinates topics like attendance, expense claim, daily output, behavior etc. Ensure readiness of the panels before factory routine test. KPI - Maintain records of process documents like PTW, Unsafe Act / Unsafe Condition, calibration and maintenance of test trolleys. Communicate feedback and lessons learnt to Assembly & Testing engineers. Ensures proper documentation of all test procedures, findings and results, and files the respective protocols. May operate various types of test equipment. General upkeep, 5S of work area. Strict adherence to EHS guidelines in testing areas Monitoring, Analyzing and Communication various EHS parameters. Mentor test engineer/s as per need, CFT collaboration. Participate in audits, problem solving during testing. Perform duties of Final Quality Release Engineer, perform duties of FAT supervisor Supervise testing engineers Ensures proper documentation of all test procedures, findings and results, and files the respective protocols. Suggest for improvements in Quality and Safety issues 5S for his work area Visit to vendors premises for in-process inspection Prepare and Participate in audits.

We are looking for an enthusiastic and passionate person from the software or education industry to be a part of our family who can lead the team of students towards a bright future, will educate students in a technological field. You will develop technical training programs and help others develop skills that will make them better professionals. Training Managers must be extremely knowledgeable in his field of expertise and possess solid technical aptitude. Additionally, we expect you to be an excellent communicator, able to explain complex subjects in a clear and interesting way. The goal is to contribute to the development of people's technical/IT skills to meet organizational needs. Position: IT Trainer/ Faculty Member Experience - 2+ years in teaching programming language Location Mohali, Punjab Job Description: Contribute to all phases of the development life-cycle of the students and train a dynamic team of students. Should possess strong knowledge of JavaScript, Typescript, Angular JS, React JS, Node JS, and DBMS along with a passion for Blockchain. Good to have knowledge of Rust and Solidity Excellent in any of the programming languages. Ready to upgrade the idle candidates. Should stay up-to-date with the latest development in the field. Facilitating the student's available resources such as curriculum, data, hardware, etc. Upgrading the students knowledge quality by taking them through the important functionalities of technologies. Sharply train the student's minds in analyzing the problem-solving ability of the students Train and guide the students to analyze the errors and design strategies to overcome them. Lead learning enhancement through developing assignment and assessment modules Integrate the use of advanced technology for upscale training quality, and develop plans to track and monitor the progress of students. Should be capable of completing the assigned module in the given time. Conduct regular research for further enhancement of curriculum on a regular basis. Should be able to communicate and connect with students in an effective way. Maintain individual and group training records Organize and promote courses Prepare teaching/course materials Proctor course examinations Develop and deliver programs of learning activities Check and assess (grade) students work and deliver feedback with course grades Apply new technologies to deliver courses and improve the learning experience for students. Keep personal IT skills and knowledge up to date

Role & Responsibilities Help design and develop relevant and engaging training materials, and instructional guides. Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises. Conduct training needs assessments by collaborating with managers and employees. Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps. Program/Training Plan Implementation. Deliver training programs, ensuring they are aligned with company goals and objectives. Facilitate in-person and virtual training sessions and workshops. Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them. Collect and analyze data to assess the impact of training programs on team members performance. Communication and Collaboration: Work closely with subject matter experts to ensure content accuracy and relevance. Foster a culture of continuous learning and development within the organization. Utilize learning management systems (LMS) to organize, track and report training initiatives and course completions Stay updated with the latest instructional technologies and tools Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) 2+ years of experience as Process Trainer from International Voice process Certifications in training and development B2/C1 Verbal & Written English Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Perks and Benefits Competitive Salary + Attaractive Annual Bonus Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

Responsibilities: * Conduct new hire & refresher training *Develop training programs & Ensure effective communication skills * Collaborate with Ops & quality team on training needs *Develop SOPs, assess performance, and improve process knowledge.

Are you a working/retired data Centre expert looking to pass on your legacy? At OCS India , we believe that experience is the most powerful teacher. We're inviting seasoned professionals whove spent years mastering the art and science of data Centre operations to step into a new role as a Trainer & Mentor for our next generation of technical talent. What Youll Do: Inspire & Educate: Lead engaging training sessions on data Centre infrastructure, operations, and safety protocols. Mentor Future Experts: Guide young talent, share your stories, and help them avoid the mistakes you once learned from. Collaborate & Innovate: Work with our technical and HR teams to continuously evolve training programs. Who You Are: A working/retired professional with 15+ years of hands-on experience in data centre operations, infrastructure, or facilities management. Passionate about teaching, mentoring , and sharing knowledge. Familiar with cooling systems, power backup, server management, and operational protocols. Based in Mumbai or willing to travel locally.

The RStudio Tech Lead role at UST in Trivandrum involves providing consultation and troubleshooting expertise with RStudio. As the Tech Lead, you will be required to leverage your strong technical knowledge in RStudio to lead and guide the team in resolving complex technical issues. Collaboration with other teams to ensure seamless integration and performance, as well as developing and implementing best practices for RStudio processes, are key responsibilities. To excel in this role, you should have at least 5 years of experience with RStudio, possess strong problem-solving and troubleshooting skills, and demonstrate the ability to effectively lead and guide a technical team. Excellent communication and collaboration skills are essential for successful interaction with cross-functional teams and stakeholders. Key Responsibilities: - Providing consultation and troubleshooting for RStudio. - Leading and guiding the team in resolving complex technical issues. - Collaborating with other teams to ensure seamless integration and performance. - Developing and implementing best practices for RStudio processes. Required Qualifications: - 5+ years of experience with RStudio. - Strong problem-solving and troubleshooting skills. - Ability to lead and guide a technical team. - Excellent communication and collaboration skills. Preferred Certifications: - RStudio Certified Trainer - RStudio Certified Shiny Developer Key Skillsets: - RStudio - Troubleshooting - Team leadership - Integration and performance optimization Join UST, a global digital transformation solutions provider, known for partnering with the world's best companies to drive real impact through innovative solutions. UST's deep domain expertise, future-proof philosophy, and focus on innovation and agility empower clients to build for boundless impact. With over 30,000 employees in 30 countries, UST is committed to making a positive difference in the world.,

Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617 Email your resume to Tanuja@wissenpro.com or call/WhatsApp us at 889-702-1143. Roles Available: Communication Trainer Senior Process Trainer Key Requirements: Experience: 2+ years (1+ year as a Trainer) Industry: International / Domestic Voice / Chat / Email Process Skills: Excellent communication skills, voice & accent training, process training Work Schedule: 24/7 shifts Joining: Immediate to 30 days notice period Additional Benefits: One-way cab facility (for applicable locations)

Responsibilities: To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627, yamanurappa.kuri@telepeformancedibs.com

Role: Process Trainer Overview: We are seeking a dynamic and experienced Process Trainer to join our team. The ideal candidate will be responsible for delivering effective training programs for new hires and existing staff, ensuring a thorough understanding of process workflows , client-specific procedure s, and quality standards . The Process Trainer will play a key role in driving performance, compliance, and continuous improvement across the organization. Key Responsibilities: Design, develop, and deliver process training modules for new hires and existing employees. Conduct onboarding sessions tailored to client-specific processes. Evaluate trainee performance using assessments, role plays, and feedback mechanisms. Collaborate with operations and quality teams to identify training needs and skill gaps. Maintain up-to-date knowledge of process changes and update training materials accordingly. Monitor floor performance of trained employees post-training (OJT) and provide support/coaching as needed. Maintain training records and generate training reports for management review. Conduct refresher training sessions based on quality audits and performance data. Ensure adherence to compliance, data security, and client confidentiality during training sessions. Requirements: Bachelor's degree or equivalent. Minimum 2 years of experience as a Process Trainer in e-commerce. (BPO sector prefrred ) Strong knowledge of BPO operations (voice, non-voice, or blended processes). Excellent communication, presentation, and facilitation skills. Proficient in using learning tools, MS Office, and virtual training platforms (Zoom, MS Teams, etc.). Ability to adapt to changing business needs and manage multiple training batches. Certification in training or instructional design is a plus. Eligibility: Proficient in English communication skills. Minimum 2 years of relevant experience in the e-commerce industry as a Process Trainer or similar role. Experience in conducting new hire training, process transitions, and refresher training programs. Hands-on experience delivering training in voice, non-voice, or blended BPO processes. Working Details: Location: Gurgaon, Haryana Work Schedule: 5 Days a Week | Rotational Shifts | 2 Week-Offs Work from Office

Join us as a Customer Service & Operations Credit Analyst We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs You ll be liaising with customers and businesses to accurately collect information in order to solve their queries You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis Were offering this role at senior analyst level What youll do As a Customer Service & Operations Credit Analyst, you ll be responding to queries from customers promptly and tactfully within our SLAs. We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times. Your day-to-day will include: Collaborate with Credit Delivery, Risk, and Relationship teams to ensure smooth execution of complex lending structures. Demonstrate strong working knowledge of Risk-Free Rates (RFRs) such as SONIA, SOFR, including their impact on loan pricing, interest calculations, and fallback provisions Authorising and investigating all transactions to our KPIs Collecting and analysing the required information from the customers and businesses Reviewing processes which could be automated or enhanced to improve the customer and business experience Ensure accurate data entry and maintenance in core banking systems, supporting audit readiness and reporting requirements. Interpret complex loan agreements to extract key operational details such as interest rate conventions, repayment schedules, covenants, and fee structures, and accurately input these into LIQ. Supporting with process training and knowledge sharing in the team The skills youll need In order to excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines. You ll also demonstrate: An awareness of changes in trends, policies and regulations An understanding of our industry and its customers

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.

Leading BPO in Pune Hiring for Process Training Manager International Voice Process Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 15LPA Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Kolkata Hiring for Sr Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in International Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6.5LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Team Lead Process- Trainer- International Voice only Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- US

Lead and mentor a team of trainers, offering guidance, feedback, and professional development opportunities. Design, develop, and deliver comprehensive training programs that align with organizational goals and enhance employee capabilities. Collaborate with department heads to identify training needs, performance gaps, and skill development requirements. Evaluate training effectiveness through assessments, surveys, and performance metrics, and make necessary adjustments to improve outcomes. Stay up-to-date with industry trends, best practices, and innovative training methods to ensure the training curriculum remains relevant and impactful. Foster a culture of continuous learning and development among employees, promoting the value of ongoing skill enhancement. Provide regular reports and updates to senior management on training initiatives, progress, and outcomes. Prepare and present regular reports to senior management on training initiatives, content strategy effectiveness, and hiring progress. Ensures that various training methods are being utilized, and training activities like process knowledge tests are being conducted appropriately Monitor trainee progress, provide constructive feedback, and address any questions or concerns. Develop and curate training content for the internal LMS Portal Collaborate with subject matter experts to ensure training content is accurate, up-to-date, and aligned with industry standards. Maintain accurate training records, attendance, and performance metrics. Gather feedback from trainees and stakeholders to identify areas for improvement and make necessary adjustments.

We are hiring for universal trainer whom with requires strong communication skills, a passion for teaching, and the ability to adapt training methods to meet the needs of different learners also Throughput, TNI, TNA, FPA, Mock calls Required Candidate profile Designation: Universal Trainer Location:Airoli Experience:2+ Years Shift Window : 24 x 7 Process : Experience in International Voice Process is mandatory Contact: snehapawar@peshr.com/7021769496

We are looking for skilled trainers with 5 to 10 years of experience to join our team at Analytics Training Hub,The ideal candidate will have a strong background in training and development, with excellent communication and interpersonal skills. Roles and Responsibility Develop and deliver high-quality training programs to clients. Conduct workshops and seminars on various analytics-related topics. Create engaging learning materials and presentations. Evaluate the effectiveness of training programs. Collaborate with subject matter experts to stay updated on industry trends. Provide coaching and mentoring to junior trainers. Job Requirements Minimum 5 years of experience in training and development. Strong knowledge of analytics concepts and principles. Excellent communication and interpersonal skills. Ability to work effectively in a team environment. Strong organizational and time management skills. Experience with adult learning principles and instructional design methodologies.

Leading BPO in Hyderabad Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in Technical Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 7.5LPA Shifts 24*7 5 Days Working Looking for Immediate joiners Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Role & responsibilities Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires' & Production Staff Preferred candidate profile Any Graduate Minimum 1-3 year Experience as a BPO Process Trainer. Sales Training Experience is a plus. Only Immediate Joiner Considered Perks and benefits PF, ESI, Day Shifts Contact- 8114915564, lipika.palo@teleperformancedibs.com

Leading BPO in Bangalore Hiring for Sr Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in International Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 7LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Pune Hiring for Process Training Manager International Voice Process Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 16LPA based on Last CTC Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123