170 Process Trainer Jobs - Page 5

A leading provider of Business Process Management (BPM) and IT solutions Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook) Job Location: Mumbai, Bhayandar Shifts: Rotational Day Shifts Workdays: 6 days Required Candidate profile RAG analysis Conducting TNIs, Refreshers, PKTs and driving learning completion Minimum 1 year as a Trainer. Any queries/yash@peshrgmail.com/7387026701

Greetings from Homebazaar.com We are proud to get Certified as Great Place to Work '2024 Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Senior Process Trainer Job Location : Vashi Experience : 5 Years to 8 Years Key Responsibilities: Deliver engaging sessions on communication, persuasion, customer handling, conflict resolution, and other interpersonal skills crucial for sales success. Ensure trainees gain in-depth knowledge of products/services, USPs, competitive positioning, and benefits to articulate value effectively to customers. Train new and existing employees on the end-to-end sales process, CRM usage, compliance protocols, and company-specific procedures. Monitor and guide employees during live calls or sales scenarios, providing real-time feedback to bridge the gap between theory and execution. Conduct focused training sessions on call structure, pitch delivery, objection handling, listening skills, and closure techniques for both inbound and outbound calls. Work closely with sales managers to identify skill gaps and develop customized training interventions. Track training effectiveness through assessments, feedback, and performance metrics. Regularly update stakeholders on progress and improvement areas. Qualifications: Bachelor's degree in any discipline (Training certification is a plus) 36 years of experience as a Sales Trainer or similar role Proven experience in conducting classroom, virtual, and on-the-floor training session Strong knowledge of sales techniques and call center dynamics Excellent communication, presentation, and interpersonal skills Proficiency in MS Office and basic training tools (PPT, LMS, etc.) How to Apply? For Better Opportunity Share your Resume on priya.verma@homebazaar.com

Looking for candidate who have recent 2-3 yrs. of experience of Process trainer Candidate should have 1-2 yrs of experience of Domestic/ International Voice process experience. Candidate should be ready for WFO Candidate should be ready for Night Shifts Office Location bommanahalli Cab Facility will be provided HR Subhijeetsingh Gahilot subhijeet_g@trigent.com

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO GURGAON-NO JOBS IN NOIDA- APPLY IF CAN RELOCATE

Hiring a Sales Trainer/Process Trainer who is giving the taining on outbound sales TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Bangalore Must Know-English and Hindi

Responsibilities Develop, implement, and manage training programs for back office staff. Facilitate training sessions, workshops, and hands-on learning experiences. Analyze training needs and collaborate with management to tailor training solutions. Produce and update training materials, guides, and manuals. Measure the effectiveness of training programs and adjust as needed. Work collaboratively with team leaders to ensure alignment with operational objectives. Prepare reports on training outcomes and employee progress. Keep abreast of industry developments and best practices in back office operations and training. Requirements High School diploma or equivalent; Bachelor's degree in Business or related field is preferred. A minimum of 3 years experience in back office operations or training roles. Strong knowledge of back office processes and performance metrics. Excellent verbal and written communication skills. Proven ability to engage, inspire, and motivate trainees. Proficiency in Microsoft Office Suite and relevant training software. Strong analytical and problem-solving skills. Ability to adapt training techniques to cater to different learning styles. Experience in conducting assessments and providing constructive feedback.

Role: Sr. Associate / Process Trainer /TL /QA / Manager - Process: B2B AR Collections JD • 3 to 7 years of overall experience • At least 3 years of B2B (Business to Business) Collections experience. Interested Candidate Can connect 8287816038

Person will be responsible for conducting new hire training & refresher Audit calls and share feedback to improve performance Preparing and updating training reports Conduct TNI and TNA analysis if interested call 9235457455 Deepti

Hiring for Service Desk Process Trainer. Any Graduates with minimum 4 year of experience as a Process Trainer in Service Desk. Salary-Up to 10LPA Location-Banglore Contact-Janhvi:8055979395

Job Overview: We are looking for an experienced and dynamic Process Trainer for our International Voice Process team based in Bangalore. The ideal candidate will have a total of 4+ years of professional experience including at least 1 year in a training role. This role is responsible for delivering process training to new hires and existing employees to ensure high standards of customer service and compliance with client requirements. Key Responsibilities: Deliver effective process training sessions for new hires and existing agents in the International Voice Process domain Evaluate training effectiveness through assessments, feedback and performance metrics Conduct refresher training based on performance gaps and process updates Perform regular call audits and provide constructive feedback and coaching Work closely with operations, quality and HR teams to align training with business goals Maintain accurate training records and reports Develop and update training content, SOPs and manuals Facilitate floor support post-training to ensure successful nesting and transition Ensure adherence to training schedules and timelines Skills & Attributes: Proven experience in training delivery in a BPO or call center environment Excellent verbal and written communication skills in English Strong presentation and facilitation skills Good understanding of International Voice Process standards and customer service metrics Ability to manage multiple training batches and adapt to changing needs High attention to detail and organizational skills Proficient in MS Office and LMS tools Positive attitude with a focus on team collaboration and performance improvement Candidates from other location can also apply who is willing to relocate Immediate joiners given first preference or maximum 15 days. Interested candidates can call me at the below mentioned Number from Monday to friday 10a.m. to 6p.m. only or send your resume through email or whats app. Contact Person- Prashanth Contact Number- 9360810536 Email - prashanth@gojobs.biz Job Location: Bangalore ( For Our leading Client)

Responsibilities of a Process Trainer Developing training modules and materials tailored to specific processes Conducting interactive training sessions and workshops Assessing employee performance and providing feedback Updating training materials based on process changes or improvements Maintaining records of training activities and employee progress Requirements and Skills Proven experience as a process trainer or similar role Excellent communication and presentation skills Ability to assess and address individual training needs Familiarity with modern training techniques and tools Strong organizational and team management skills International BPO experience required Comfortable for rotational shift/ rotational off

Process Trainer Exp- 3+ Years (2 yrs as Process Trainer) Loc- Gurgaon & Noida Pkg- Upto 6.5 lpa NP- 0 to 30 days max Nancy 8586914964 Nancy.imaginators7@mail.com

Experience: Minimum 4 years, with at least 1 year as a Process Trainer for International Voice Process Immediate Joining or 15 Days Notice Period ( Excellent Opportunity Limited vacancy) We are seeking a dynamic and experienced Process Trainer to join our leading client in Bangalore. As a Process Trainer for the International Voice Process, you will play a crucial role in training and developing our team members to deliver exceptional customer service and achieve operational excellence. Key Responsibilities: - Conduct training sessions for new hires and existing team members on product knowledge, communication skills, customer service techniques, and process workflows - Develop training materials, modules, and assessments to ensure effective learning outcomes - Monitor and evaluate trainee performance through coaching, feedback, and performance reviews - Collaborate with operations and quality teams to identify training needs and implement continuous improvement initiatives - Stay updated on industry trends, best practices, and technologies to enhance training programs Requirements: - Bachelor's degree or equivalent experience in a related field - Minimum of 4 years of experience in the BPO industry, with at least 1 year as a Process Trainer for International Voice Process - Strong communication and interpersonal skills - Proven ability to deliver engaging and effective training sessions - Excellent organizational and time management skills - Ability to work in a fast-paced environment and adapt to changing priorities. - Flexible to any shifts - Flexible to work from office Mode only If you are passionate about training, mentoring, and shaping the future of our team members, we invite you to apply for this exciting opportunity. Join us in driving excellence and delivering world-class customer experiences. Apply now for immediate consideration! Interested candidates can call prashanth @ 9360810536 on Monday to friday between 9.30a.m. to 6p.m. Please dont call on saturday or Sunday or share your resume in whats app or apply your profile here in Naukri.

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have International Tech Support process exp then Call/Whtapp cv to Amit 8178259405 Neha 8287267407

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches. Your roles and responsibilities include: Develop a schedule to assess training needs Conduct training through new materials Consult with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials based on data and research Communicate training needs and online resources Create training strategies, initiatives, and materials, Test and review created materials Maintain a database of all training materials Review employee performance and learning Candidates with prior Training Experience in chat handling process would be preferred Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage time efficiently Leadership, team building, and management skills Deliver New Hire Training Batches Conduct Refresher Trainings/cross trainings per requirements Develop Content for various trainings Liaison with different functions to drive business objectives Calibrations within the team and with the quality team Maintain various training data and prepare reports Conduct PKT's for associates on the floor Conduct TNI/TNA to understand process requirements and roll out action plans Consult with TL's/peers & RM to identify and drive process improvement initiatives

Role & responsibilities Process Trainer will be delivering classroom based new hire process training for associates aligned to Service Desk Accounts Process Trainer will analyze quality data to identify training needs Create customized content or training plan Track post training effectiveness, by observations and quality data Publish daily / weekly / monthly reports to stake holders Maintain historical data for the associates trained Responsible for the performance of New Hires during learning curve and extend needed coaching and support for improvement Update training materials if required or as suggested by clients Constantly get updated with the latest process updates Closely work and interact with the communication trainer for the process and ensure smooth, efficient and effective handover is taken Actively do the call monitoring by listening to the agents calls(Recorded & live) Focused towards task deadlines and aggressively drives completion within stipulated timelines Provide support to the training manager in establishing, measuring, and monitoring key training metrics Proactively assesses account specific opportunity areas and initiates improvement measures Capable of taking up a mentor role in being a guide to groom a Trainer Aspirant employee Ability to support and manage entry level trainers in coping up with their acclimatization into the new role and practices Ability manage a team. Oversee Knowledge Transition for New Business, gather Knowledge from Client and deliver to Tech M New Hires. Applicants Specifications & Qualification Should possess in depth Service Desk Experience. Excellent Communication skills written and verbal Excellent time management skill Ability to manage stake holders and responsive to business urgency Self-starter Must be able to start and manage multiple tasks at the same time Report interpretation and presentation skills Inclination for learning and passion for knowledge facilitation Understanding of project management concepts and knowledge of six sigma methodology Good understanding of ITIL concepts, Foundation V3 or ITIL4 certified preferred Service Desk Transition Experience would be preferred Desired Skills 1. Strong technical aptitude (Associates with international technical product / service certification preferred) Should have good understanding of technical concepts, Operating Systems, Client applications, networking equipment for home and office, backup applications, security applications, VPN, Active Directory, MDM, MFA etc. Delivers results with minimal or no supervision) 2. Excellent Presentation and Training Delivery skills

Must have Min 3yrs exp & 1+yrs exp as a Quality Analyst/ Process Trainer in International Banking Sanction Screening/ Anti Financial Crime/ KYC/ AML Fluent English US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Responsible for functional direction of agents within the program training classroom environment•Prepare and present training materials through classroom learning•Utilize presentation and facilitation skills including creative training techniques Required Candidate profile Recommend curriculum modifications to Training Manager•May support Instructional Design team in designing and developing training materials call @9716551077 share cv at mamta@emsol.co.in

Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : anitha.c@sagilityhealth.com Regards, TA Team Sagility

Must have Min 1+yrs Exp as Process Trainer from International Voice/ Technical/ Semi Technical Voice Chat Email process BPO Must know TNA TNI Training Metrics 24*7 Shifts Call 8447780697 send CV monu@creativeindians.com

Min exp 5 years as process trainer for voice GURGAON/NOIDA Package 6.5 lpa Drop CV on supreetbakshi@imaginators.co

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process. Develop and deliver engaging, interactive, and practical training sessions that improve agents' communication, persuasion, and sales skills. Train agents on handling objections, and building trust with potential donors. Ensure training aligns with business objectives, sales targets, and compliance guidelines. Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance. Reporting & Continuous Improvement: Track training effectiveness through KPIs such as sales performance, retention, and quality scores. Provide regular reports and feedback to management on training outcomes and agent readiness. Qualifications & Requirements: Experience: 1 + years of training experience in BPO sales, or telesales. Sales Expertise: Strong understanding of sales techniques, and call handling. Communication Skills: Excellent verbal, written, and interpersonal skills. Training & Coaching: Experience in classroom training, coaching, and performance monitoring. Tech Savvy: Comfortable with CRM software, call monitoring tools, and reporting dashboards. If Interested Call / Whatsapp - HR Anjali 9699666772 Drop your Resume - anjali.siddhu@ketto.org

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work from office-Bangalore or Kolkata only not for Delhi NCR..Apply those who can relocate -Bangalore or Kolkata Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Greetings From Peoplefy !! We are hiring for Finance Process Trainer Role JD:- Training and Development: The Process Trainer should have a solid understanding of training and development methodologies, adult learning theories, and instructional design principles. They should be able to design and deliver effective training programs that meet the needs of different learning styles and levels of experience. Shipping Industry & Finance Knowledge: The Process Trainer should understand the shipping industry and financial processes. They should be able to translate this knowledge into relevant and engaging training programs that will help staff members improve their skills and knowledge. Communication Skills: The Process Trainer should possess excellent verbal and written communication skills. They should be able to communicate complex information in a clear and concise manner and be able to adapt their communication style to different audiences. Interpersonal Skills: The Process Trainer should be able to build positive relationships with staff members at all levels of the organization. They should be approachable, empathetic, and able to work collaboratively with others. Organizational Skills: The Process Trainer should be highly organized and able to manage multiple priorities effectively. They should be able to work independently and as part of a team and be able to meet deadlines and deliver quality work. Attention to Detail: The Process Trainer should be detail-oriented and able to ensure the accuracy and completeness of training materials and programs. They should be able to identify errors and inconsistencies, and take corrective action as needed. Analytical Skills: The Process Trainer should be able to analyse training needs and evaluate the effectiveness of training programs. They should be able to use data and feedback to make informed decisions about training priorities and program improvements. Flexibility: The Process Trainer should be able to adapt to changing priorities and work in a fast-paced environment. They should be able to adjust their training programs to meet changing business needs and be able to pivot quickly when needed. Interested candidates can share their CV on mentioned email id - asha.ch@peoplefy.com