282 Process Trainer Jobs - Page 4

Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Leading BPO in Bangalore Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in International Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 7LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Pune Hiring for Process Training Manager International Voice Process Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 15LPA Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Responsibilities of a Process Trainer Developing training modules and materials tailored to specific processes Conducting interactive training sessions and workshops Assessing employee performance and providing feedback Updating training materials based on process changes or improvements Maintaining records of training activities and employee progress Requirements and Skills Proven experience as a process trainer or similar role Excellent communication and presentation skills Ability to assess and address individual training needs Familiarity with modern training techniques and tools Strong organizational and team management skills International BPO experience required Comfortable for rotational shift/ rotational off

Leading BPO in Hyderabad Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in Technical Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 7LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Process Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Process Trainer Is mandatory. CTC Upto 5 LPA Quality Analyst: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Quality Analyst Is mandatory. CTC Upto 5 LPA Sales Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Sales Trainer Is mandatory. CTC Upto 8 LPA. Experience From E- Commerce Process in Call Center BPO is Added Advantage. Also Hiring For Manager For Training & Manager For Quality Roles for Customer Service & Sales with Relevant Experience. BPO (Call Center) Experience is Mandatory For All The Mentioned Roles. Graduation Is Mandatory. ___________________________________________________________________________

Must have Min 2yrs exp as a Process Trainer from US International Voice process BPO. Well Versed with TNA TNI Training Metrics Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Job Title: Process Trainer International Voice Process Experience Required: Graduates only Minimum 2 years of experience in International Voice Process Location: Bangalore Salary: Negotiable If interested, call Anushka at +91 90360 01770 OR Email your updated resume to anushkaizee@gmail.com

Team Lead Process- Trainer- International Voice only Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- US

Role & responsibilities Training Program Development: Design and develop comprehensive training programs for telemarketing representatives. Create training materials, manuals, and resources that align with organizational goals and industry best practices. Regularly update training content to incorporate industry changes, product updates, and customer handling techniques Onboarding: Conduct thorough onboarding sessions for new telemarketing hires, ensuring they have a strong understanding of the company, products, and department processes. Facilitate orientation programs to introduce new hires to company culture, policies, and expectations. Skill Development: Identify individual and team training needs through assessments and performance evaluations. Implement targeted training sessions to enhance telemarketing skills, objection handling, convincing techniques, and customer relationship management. Call Coaching: Provide ongoing coaching and feedback to telemarketing representatives to improve their performance and achieve team targets. Conduct role-playing exercises and simulations to reinforce training concepts and develop practical skills. Performance Analysis: Analyze telemarketing team performance metrics and provide insights to management. Collaborate with the quality assurance team to identify areas for improvement and implement corrective action plans. Technology Integration: Stay updated on telemarketing technology trends and incorporate relevant tools into training programs. Train representatives on the effective use of telemarketing software, CRM systems, and other tools to optimize performance. Any degree. Proven experience in telemarketing with a successful track record in sales. Strong understanding of telemarketing strategies, sales processes. Ability to adapt training methods to meet the needs of diverse learners. Proficient in using telemarketing software, CRM systems, and other relevant tools. Excellent communication skills Highly developed interpersonal skills Minimum 4 years as a Full-Time Trainer Well-versed in Product, process, and Soft skills Training. Call Coaching and call audit experience would be an added advantage. Well-versed in content creation Excellent analytical skills Very self-motivated and goal-oriented To conduct training for new and current Telemarketing associates and develop individualized training plans for underperforming Tele callers. To conduct in-depth assessments of telemarketing team performance; identify gap areas and skill deficiencies. Leverage workshops, presentations, training courses, and e-learning to present training materials To Track training effectiveness, report to senior management, and integrate lessons learned. Attributes: Enthusiastic and motivational approach to training. Results-oriented with a focus on achieving Team targets. Analytical mindset with the ability to identify and address performance gaps. Adaptable and flexible in a fast-paced and changing environment. Contact Person Nivetha HR Contact Person 7418332502

Trainer/Process Trainer /Soft skills Trainer BPO Exp in International Technical Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Role & Responsibilities Help design and develop relevant and engaging training materials, and instructional guides. Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises. Conduct training needs assessments by collaborating with managers and employees. Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps. Program/Training Plan Implementation. Deliver training programs, ensuring they are aligned with company goals and objectives. Facilitate in-person and virtual training sessions and workshops. Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them. Collect and analyze data to assess the impact of training programs on team members performance. Communication and Collaboration: Work closely with subject matter experts to ensure content accuracy and relevance. Foster a culture of continuous learning and development within the organization. Utilize learning management systems (LMS) to organize, track and report training initiatives and course completions Stay updated with the latest instructional technologies and tools Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) 2+ years of experience as Process Trainer from International Voice process Certifications in training and development B2/C1 Verbal & Written English Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Perks and Benefits Competitive Salary + Attaractive Annual Bonus Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

• Min 3 years of experience in BPO Industry • Min1 year as a Trainer on BPO • Exp into E-commerce account will be added advantage • 6 days working (1 day rotational off) • Should be a TTT certified trainer • should be fluent in English & Hindi

Hiring Process Trainer | E-commerce Voice Process | Bangalore Hello Jobseekers, Greetings from ShiningStars ITPL! We are currently hiring for Process Trainers with prior experience in handling domestic e-commerce voice processes . If you are passionate about training delivery, team enablement, and operational excellence, this role is for you. Job Title: Process Trainer E-commerce Voice Process Location: Bangalore (Work from Office) Employment Type: Full-Time, Permanent Key Responsibilities: Conduct New Hire Training (NHT) sessions and ensure successful knowledge transfer. Design, structure, and deliver training content, modules, and assessments tailored for voice processes. Provide on-floor coaching and reinforcement for new and existing agents. Collaborate with Quality and Operations teams for TNI (Training Need Identification) and TNA (Training Need Analysis) . Track and evaluate training effectiveness through KPI metrics (throughput, quality, productivity) . Prepare and maintain detailed MIS and training reports for management review. Eligibility Criteria: Minimum 3 years of overall experience in BPO/Customer Service . At least 1 year of verifiable experience as a Process Trainer in a voice process . Graduate in any stream (mandatory). Excellent communication (English & Hindi preferred) and presentation skills . Strong in analytical, coaching, and facilitation skills . Immediate joiners or candidates with a maximum 15-day notice period will be given priority. Salary: Up to 5 LPA (strict cap, based on current CTC and relevant experience; no flexibility beyond this) Work Schedule: 6 Days a Week | Rotational Shifts How to Apply: Interested candidates can share their updated resume directly via WhatsApp: Homa – 9696714723 #ProcessTrainerJobs #BPOTrainerHiring #TrainerJobsBangalore #VoiceProcessHiring #EcommerceTrainer #CustomerSupportTrainer #TrainerCareers #BangaloreJobs #ProcessTraining #TrainerVacancy #ImmediateJoiners #BPOCareers #TrainingAndDevelopment #CareerOpportunity #ApplyNow #HiringProcessTrainer #DomesticBPOJobs

Role is pivotal in enhancing employee performance, ensuring compliance with quality standards & driving continuous improvement initiatives to achieve superior customer satisfaction Training Program Development & Management Quality Assurance Oversight Required Candidate profile Minimum of 7-10 years of exp in training & quality management within the BPO industry,with at least 5 years in a leadership role. Certification in training or quality management (e.g CPTM, Six Sigma)

Job Title: Process Trainer International Voice Process Location: Bangalore, India Salary: Up to 10 LPA + Attractive Incentives Shifts: Rotational Shifts | Rotational Week Offs Experience Required: Minimum 2 Years About the Role: We are hiring for Process Trainer with 2years experience in international voice processes. If you're skilled, proactive, and open to working in rotational shifts and offs, wed love to connect! Requirements: Minimum 2 years of experience in International Voice Process Training Excellent communication skills Willingness to work in rotational shifts and week offs Send your CVs to: sowmiyaizeemanpower@gmail.com Call/WhatsApp: Sowmiya @ 8951638400

Candidate should have experience working as a Team Leader OR Process Trainer OR QA in RCM process for US Healthcare. Qualification - Graduate Shift - US Shifts Work Location - Hyderabad Required Candidate profile Immediate Joiners OR Max 15 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

Job Title: Process Trainer International Voice Process Job Summary: We are looking for an experienced and dynamic Process Trainer to deliver high-quality training for our International Voice Process team. The ideal candidate will have a strong background in voice process operations, excellent communication skills, and a passion for coaching and developing individuals to meet business goals and customer satisfaction benchmarks. Key Responsibilities: Deliver new hire training for international voice process (Inbound/Outbound/Customer Service/Technical Support). Conduct refresher sessions, upskill training, and floor support to improve performance and compliance. Collaborate with Operations and Quality teams to identify training needs and performance gaps. Develop, update, and maintain training modules, materials, and assessments aligned with client requirements and process updates. Monitor and evaluate trainee progress through tests, assessments, and feedback sessions. Provide on-the-job coaching and support during the nesting phase. Maintain training records and prepare reports for stakeholders. Conduct calibration sessions to align with process expectations. Ensure that all training activities comply with internal policies, client expectations, and industry standards. Requirements: Experience: Total 4+ years of experience with 1+ years as Process Trainer in an international voice process (preferably BPO or Provider/Contact centre environment). Education: Graduate in any discipline (Bachelor’s degree preferred). Skills: Excellent English communication (verbal & written). Strong presentation and facilitation skills. Sound knowledge of customer service metrics (AHT, FCR, CSAT, etc.). Ability to adapt training to different learning styles and competency levels. Proficient in MS Office tools (PowerPoint, Excel, Word). Analytical and problem-solving mindset. Preferred Qualifications: Experience working with US/UK/Australian clients. Certification in training, coaching, or related areas (e.g., Train the Trainer, Six Sigma Yellow Belt). Exposure to Learning Management Systems (LMS) and digital training tools.

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : Rani.Ramchandani@sagilityhealth.com Regards, TA Team Sagility

Profile - Process Trainer (International Process) Location - Noida Salary - upto 6.5LPA Qualification - Any Graduate Experience - 1-3 year Skills - Excellent Communication Contact us - Rahul Aryan (HR) - 9315128616 (Call/Whatsapp)

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches. Your roles and responsibilities include: Develop a schedule to assess training needs Conduct training through new materials Consult with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials based on data and research Communicate training needs and online resources Create training strategies, initiatives, and materials, Test and review created materials Maintain a database of all training materials Review employee performance and learning Candidates with prior Training Experience in chat handling process would be preferred Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage time efficiently Leadership, team building, and management skills Deliver New Hire Training Batches Conduct Refresher Trainings/cross trainings per requirements Develop Content for various trainings Liaison with different functions to drive business objectives Calibrations within the team and with the quality team Maintain various training data and prepare reports Conduct PKT's for associates on the floor Conduct TNI/TNA to understand process requirements and roll out action plans Consult with TL's/peers & RM to identify and drive process improvement initiatives

1. Deliver training to new/existing team members 2. Create SOPs and training content 3. Track post-training performance 4. Conduct refreshers & skill workshops 5. Evaluate effectiveness 6. Support onboarding & L&D initiatives Required Candidate profile 1. Excellent communication skills 2. Skilled in process training & module design 3. Proficient in MS Office & Google tools 4. Strong analytical/documentation skills 5. BPO/KPO experience preferred

Hiring for Sr Process Trainer/AM Process Training International Voice Process(Mandatory) Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 12LPA based on Experience & last CTC 5 Days Working Cabs in ODD Hours LOOKING FOR EXCELLENT COMMUNICATION SKILLS CANDIADTES WORKING IN INTERNATIONAL VOICE PROCESS ARE ONLY ELIGIBLE Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call/WTS Up at 8467054123 or mail cv at simmi@hiresquad.in

Roles and Responsibilities:- Design, Delivery & Execution Deliver Throughput as per the agreement on a continuous basis Deliver batch average AHT as per the agreement during OJT Lays special emphasis on DSATs, Errors, TCDs, CSAT, CQ parameters during the period of training and equip advisors of the sound knowledge on handling situations To create learning material for driving participant engagement. To liaise with partner and central support teams to source training material, best practices etc. for customization of learning modules as the case may be Assist in rollout of briefing/updates dissemination Maintain proper records and share proactively including of advisor performance Complete self-login hours of call taking and invest in self-development Maintain schedule of NHT & OJT Evaluate - Training Impact- (as applicable) in line with Kirkpatrick's model of Training Effectiveness Hosting updates and assessments on LMS/KMS and enrolling to the relevant target audience. Partner in ways that help achieve future targets of increased customer self-service, Cross-Sell, Up-Sell, Reduction in Escalations, Errors, and Complaint. 2. Vendor Training Co-ordination Market available training to employees and provide necessary information about sessions Design, prepare and order learning aids and materials Gather feedback from Vendor trainers and trainees after each training session Maintain updated curriculum database and training records Manage and maintain in-house training facilities and equipment Research and recommend new training methods, like gamification, quizzes etc. Co-ordinate training logistics with Vendor like venue booking, travel & accommodation booking etc. Maintain training records master tracker. 3. Vendor MIS & Dashboard Drive coverage and publish dashboards of learning to mapped stakeholder. 4.Content Development Translate complex business concepts into clear, concise and appealing content To liase with internal product SMEs, process SMEs to create content Rework on the existing content for updates. 5. Project Management & Deliverable Planning and successful initiation of the project End to end execution and meeting agreed SLA and deliverables Successful closure of project 6.Other Responsibilities Support & partner with partner and central team on various project, research, report and requirement basis Partnering with other role holders in the team to support other business vertical needs and requirement Innovative approach with foresight to sense future trends in training