282 Process Trainer Jobs - Page 3

Process Trainer || International BPO Experience: Experience 1+ Yrs as a Process Trainer in to International Voice (Mandate) Must Have Worked as a Process Trainer 1 Yr of PT With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 7 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Leading BPO in Hyderabad Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in Technical Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 7.5LPA Shifts 24*7 5 Days Working Looking for Immediate joiners Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Bangalore Hiring for Sr Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in International Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 7LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Hiring for Sr Process Trainer/AM Training International Voice Process(Mandatory) Banking Process Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 10.5LPA 5 Days Working Two Way Cabs Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8766331528 or mail their cv at jasleen@hiresquad.in

Leading BPO in Gurgaon Hiring for Process Trainer//Sr Process Trainer International BFSI Voice Process Require minimum 1years experience as Process Trainer in International BPO Immediate joiners(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 10.5LPA Shifts 24*7 5 Days Workin g Two Way Cabs Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domain Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Process Trainer (BPO – E-commerce pref) Exp: 3+ yrs in BPO with min. 1 yr as Process Trainer (CS/Domestic BPO) Conduct new hire & refresher trainings, design content, and work with Quality/Ops for process improvements. knowledge on Fraud Risk Mngt Required Candidate profile Skills: Excellent English & Hindi communication, strong presentation, facilitation, and content creation abilities. Graduate (UGC recognized) | 6 days working (1 rotational off)

Team Lead Process- Trainer- International Voice only Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience - VOICE only Shift- US

Hiring a Sales Trainer/Process Trainer who is giving the taining on outbound sales TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Bangalore Must Know-English and Hindi

Only For Bangalore / Kolkata | Process Trainer | International BPO Process Trainer || International BPO Experience: Experience 1+ Yrs as a Process Trainer in to International Voice (Mandate) 1 Yr of Process Trainer With International BPO On Papers (Mandate) Only International Process in Process Trainer Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For BANGALORE / KOLKATA INTERNATIONAL US VOICE Process Trainer EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs

Only For Bangalore / Kolkata | Process Trainer | International BPO Process Trainer || International BPO Experience: Experience 1+ Yrs as a Process Trainer in to International Voice (Mandate) 1 Yr of Process Trainer With International BPO On Papers (Mandate) Only International Process in Process Trainer Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For BANGALORE / KOLKATA INTERNATIONAL US VOICE QA EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs

Leading BPO in Gurgaon Hiring for Process Trainer International BFSI Voice Process(Mandatory) Require minimum 1years experience as Process Trainer in International BPO Immediate joiners(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 10.5LPA Shifts 24*7 5 Days Workin g Two Way Cabs Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domain Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Gurgaon Hiring for Process Trainer International BFSI Voice Process(Mandatory) Require minimum 1years experience as Process Trainer in International BPO Immediate joiners(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 10.5LPA Shifts 24*7 5 Days Workin g Two Way Cabs Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domain Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

As a Process Trainer, you will play a crucial role in ensuring the success &effectiveness of our agents by providing comprehensive training &development programs.will be responsible for designing &delivering training sessions,assessing training needs Required Candidate profile Knowledge of telesales techniques, sales processes, customer service principles. Excellent presentation and communication skills, with the ability to engage &motivate learners of diverse backgrounds

Role & Responsibilities Help design and develop relevant and engaging training materials, and instructional guides. Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises. Conduct training needs assessments by collaborating with managers and employees. Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps. Program/Training Plan Implementation. Deliver training programs, ensuring they are aligned with company goals and objectives. Facilitate in-person and virtual training sessions and workshops. Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them. Collect and analyze data to assess the impact of training programs on team members performance. Communication and Collaboration: Work closely with subject matter experts to ensure content accuracy and relevance. Foster a culture of continuous learning and development within the organization. Utilize learning management systems (LMS) to organize, track and report training initiatives and course completions Stay updated with the latest instructional technologies and tools Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) 2+ years of experience as Process Trainer from International Voice process Certifications in training and development B2/C1 Verbal & Written English Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Perks and Benefits Competitive Salary + Attaractive Annual Bonus Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

Leading BPO in Pune Hiring for Process Training Manager International Voice Process Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 15LPA Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Kolkata Hiring for Sr Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in International Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6.5LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Team Lead Process- Trainer- International Voice only Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- US

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Leading BPO in Hyderabad Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in Technical Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 7.5LPA Shifts 24*7 5 Days Working Looking for Immediate joiners Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Bangalore Hiring for Sr Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in International Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 7LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Pune Hiring for Process Training Manager International Voice Process Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 16LPA based on Last CTC Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123

Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Must have Min 1+yrs exp as a Quality Analyst/ Process Trainer only from International Voice process BPO. Must know QC Metrics/ TNA TNI Training Metrics US Shifts Need Immediate Joiners Fluent English Call 8447780697 send CV monu@creativeindians.com

Hiring Alert - Process Trainer (International Voice Process) Experience : Minimum 2 years as a Process Trainer (must be on paper) Position : Process Trainer International Voice Process Shift : US Shift (Rotational) Location : Bangalore Education : Graduation is mandatory Package: Up to 10 LPA + Incentives Call: Noor 8951992036 or WhatsApp if applicable Send Resumes To: nurizeemapower@gmail.com

Job Title: Process Trainer US Staffing Location: [Chennai – Onsite] Employment Type: Full-time Shift: [Night Shift ] Job Summary: We are looking for a dynamic and experienced Process Trainer with a strong background in US Staffing to join our team. The ideal candidate will be responsible for training new and existing recruiters and sales teams on the end-to-end staffing process, best practices, compliance, tools, and technologies used in the US recruitment market. Key Responsibilities: Deliver structured training programs for new hires and existing staff in US Staffing processes. Develop training materials, modules, and SOPs related to sourcing, screening, submission, compliance, and client interaction. Train recruiters and account managers on tools such as ATS & job boards (Dice, Monster, CareerBuilder), and LinkedIn. Conduct regular refresher courses and upskill training sessions on latest market trends, immigration updates (H1B, GC, CPT, OPT, etc.), and client-specific processes. Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics. Collaborate with operations, compliance, and management teams to standardize and improve staffing processes. Provide one-on-one coaching for underperforming team members and new joiners. Track and report training completion, progress, and ROI to senior leadership. Requirements: Bachelor’s degree or equivalent. Minimum 4+ years of experience in US Staffing training or mentoring role . Strong understanding of US recruitment life cycle and immigration terminology. Excellent presentation, communication, and interpersonal skills. Ability to create engaging training content and deliver sessions virtually and in-person. Proficiency in MS Office tools (PowerPoint, Excel) and e-learning platforms.