Get alerts for new jobs matching your selected skills, preferred locations, and experience range. Manage Job Alerts
2.0 - 7.0 years
0 Lacs
hyderabad
Work from Office
Role & responsibilities The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches. Your roles and responsibilities include: Develop a schedule to assess training needs Conduct training through new materials Consult with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials based on data and research Communicate training needs and online resources Create training strategies, initiatives, and materials, Test and review created materials Maintain a database of all training materials Review employee performance and learning Candidates with prior Training Experience in chat handling process would be preferred Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage time efficiently Leadership, team building, and management skills Deliver New Hire Training Batches Conduct Refresher Trainings/cross trainings per requirements Develop Content for various trainings Liaison with different functions to drive business objectives Calibrations within the team and with the quality team Maintain various training data and prepare reports Conduct PKT's for associates on the floor Conduct TNI/TNA to understand process requirements and roll out action plans Consult with TL's/peers & RM to identify and drive process improvement initiatives
Posted 1 week ago
1.0 - 3.0 years
0 - 0 Lacs
gurugram
On-site
Role Title: Process Trainer Organization: AcuittyTech About the Company: AcuittyTech is a rapidly growing organization serving some of the largest global enterprises with scalable BPO and ITES solutions . With a remarkable 300% year-on-year growth , AcuittyTech stands out for its employee-first approach , high retention rate , and focus on people development . Role Overview: The Process Trainer is a crucial role responsible for delivering effective training programs that equip employees with the knowledge and skills required to meet business and client expectations. The trainer will focus on process knowledge transfer , soft skills , compliance , and performance enablement , ensuring new hires and existing team members perform effectively in their roles. Key Responsibilities: Training Delivery & Facilitation Conduct new hire (induction) training , refresher training, and cross-skilling sessions. Train employees on business processes, tools, policies, and client-specific protocols . Use interactive training methods to enhance understanding and retention. Training Needs Analysis Collaborate with operations and quality teams to identify performance gaps . Develop targeted training interventions to address specific knowledge or process issues . Curriculum Design & Content Development Create or adapt training materials , SOPs, guides, and assessments based on client and business needs. Update content to reflect process changes, client feedback, and best practices . Performance Monitoring & Evaluation Track trainee progress through assessments, mock calls/chats, and feedback . Work with operations to ensure seamless transition of trainees to production . Measure training effectiveness using metrics like productivity, accuracy, and feedback scores. Stakeholder Collaboration Coordinate with Operations, Quality, HR, and Client teams to align training with organizational goals. Participate in calibration sessions, audits , and continuous improvement initiatives .
Posted 1 week ago
2.0 - 5.0 years
0 - 0 Lacs
chennai
On-site
Hiring Alert Process Trainer (International Voice Process) Izee Manpower is hiring for one of our prestigious clients! Position: Process Trainer International Voice Process Shift: US Shift (Rotational) Location: Chennai Education: Graduation is mandatory Experience: Minimum 2 years as a Process Trainer (must be on paper) Package: Attractive Salary If you're interested or know someone who fits this role, feel free to share or refer! Contact: Noor 8951992036 Send Resumes To: nurizeemapower@gmail.com or WhatsApp if applicable
Posted 1 week ago
7.0 - 12.0 years
12 - 15 Lacs
gurugram
Work from Office
Leading BPO in GURGAON Hiring for Process Training Manager International Voice Process International Voice Experience is Mandatory Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 15LPA based on Last CTC Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123
Posted 1 week ago
0.0 - 1.0 years
0 Lacs
bengaluru
Work from Office
Hello, Greetings from Kotak Life Insurance..!! Kotak Life is hiring for Branch Training Intern (NO sales and NO Sales Target) Interested candidates can share their resume to kli.jayshree-jain@kotak.com or Whatsapp on 7972001255 Position: Sales Training Intern Location: Kolkata, Lucknow, Delhi, Bangalore, Pune and Chennai Branch Training Intern - Job Responsibilities: To take care of trainings on the entire office as per the compliance Responsible for advisor training. To be responsible for completing training man days as required by the organization. Be responsible in the shared capacity for sales and responsible for training employees on sales and recruitment process Desired Candidate profile: B.Ed fresher Perks and Benefits: Stipend of 12k per month + incentives
Posted 1 week ago
0.0 - 1.0 years
0 Lacs
pune
Work from Office
Hello, Greetings from Kotak Life Insurance..!! Kotak Life is hiring for Branch Training Intern (NO sales and NO Sales Target) Interested candidates can share their resume to kli.jayshree-jain@kotak.com or Whatsapp on 7972001255 Position: Sales Training Intern Location: Kolkata, Lucknow, Delhi, Bangalore, Pune and Chennai Branch Training Intern - Job Responsibilities: To take care of trainings on the entire office as per the compliance Responsible for advisor training. To be responsible for completing training man days as required by the organization. Be responsible in the shared capacity for sales and responsible for training employees on sales and recruitment process Desired Candidate profile: B.Ed fresher Perks and Benefits: Stipend of 12k per month + incentives
Posted 1 week ago
0.0 - 1.0 years
0 Lacs
coimbatore
Work from Office
Hello, Greetings from Kotak Life Insurance..!! Kotak Life is hiring for Branch Training Intern (NO sales and NO Sales Target) Interested candidates can share their resume to kli.jayshree-jain@kotak.com or Whatsapp on 7972001255 Position: Sales Training Intern Location: Coimbatore, Lucknow, Delhi, Bangalore, Pune and Chennai Branch Training Intern - Job Responsibilities: To take care of trainings on the entire office as per the compliance Responsible for advisor training. To be responsible for completing training man days as required by the organization. Be responsible in the shared capacity for sales and responsible for training employees on sales and recruitment process Desired Candidate profile: B.Ed fresher Perks and Benefits: Stipend of 12k per month + incentives
Posted 1 week ago
0.0 - 1.0 years
0 Lacs
chennai
Work from Office
Hello, Greetings from Kotak Life Insurance..!! Kotak Life is hiring for Branch Training Intern (NO sales and NO Sales Target) Interested candidates can share their resume to kli.jayshree-jain@kotak.com or Whatsapp on 7972001255 Position: Sales Training Intern Location: Chennai, Pondicherry & Coimbatore Branch Training Intern - Job Responsibilities: To take care of trainings on the entire office as per the compliance Responsible for advisor training. To be responsible for completing training man days as required by the organization. Be responsible in the shared capacity for sales and responsible for training employees on sales and recruitment process Desired Candidate profile: B.Ed, B.com, BBA and BMS freshers Perks and Benefits: Stipend of 13k per month + incentives
Posted 1 week ago
3.0 - 7.0 years
4 - 6 Lacs
chennai
Work from Office
Hiring a Sales Trainer/Process Trainer who is giving the taining on outbound sales TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Chennai Must Know-English
Posted 1 week ago
3.0 - 8.0 years
3 - 6 Lacs
chennai
Work from Office
Must have Min 2yrs exp as a Process Trainer from US International Voice process BPO. Well Versed with TNA TNI Training Metrics Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com
Posted 1 week ago
2.0 - 7.0 years
5 - 6 Lacs
chennai
Work from Office
Leading BPO in CHENNAI Hiring for Sr Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in International Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6.5LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in
Posted 1 week ago
3.0 - 8.0 years
2 - 5 Lacs
gurugram, delhi / ncr
Work from Office
Process Trainer Exp- 4+ Years ( 2+ Yrs as Trainer on paper) Loc- Gurgaon Pkg- 6.5 LPA Skills- Customer Service Training, International CS Training, TNI, TNA, OJT, NHT etc NP- Immediate Only Nancy 8586914964 Nancy.imaginators7@gmail.com
Posted 1 week ago
3.0 - 7.0 years
2 - 5 Lacs
gurugram, delhi / ncr
Work from Office
Process Trainer (International BPO) Loc- Gurgaon Shift- Rotational Pkg- Upto 6.5 LPA Exp- 3+ yrs (2+ Years as process trainer) Contact Aparupa 9311697179 aparupa.imaginators@gmail.com Required Candidate profile Skills- Process Training, Product Trainer, International Voice Process, TTT, TNA, TNI, OJT etc.
Posted 1 week ago
2.0 - 7.0 years
3 - 6 Lacs
bengaluru
Work from Office
Process Trainer Market Development **Department:** Training & Process Improvement Whats the gig? Think of yourself as the coach of our Market Development squad. Your mission? Transform fresh talent into confident, customer-winning sales stars. Youll design smart training programs, keep the energy high, and make learning feel less like “class” and more like “unlocking superpowers.” What you’ll own Build & refresh training content (manuals, guides, playbooks—always sharp, never boring). Lead high-energy induction sessions that make new hires say, *“I’m ready to crush this!”* Train & coach agents + mid-level teams on sales process & soft skills that actually win customers. Run activities that bring learning to life—because fun = sticky learning. Track progress with smart tests & evaluations, and share feedback that drives real growth. Keep innovating—new ideas, fresh methods, better impact. What you bring Bachelor’s degree (your launchpad). 2+ years of experience as a Trainer. Clear communicator—confident voice, engaging delivery. People person who connects, motivates, and inspires. Super organized, detail-driven, and creative. Problem-solver who makes training exciting and effective. If you’ve got the spark to inspire and the skills to coach, come join us and make training the **coolest part of Market Development!**
Posted 1 week ago
1.0 - 5.0 years
1 - 3 Lacs
bengaluru
Work from Office
Post : Process Trainer Candidate base location should be from Bangalore Immediate joiner with telecom process training experience Should have good English communication skills Should have minimum 2-5 yrs. experience in telecommunication Open for Travelling 6 days in a week Must be proficient in Local Language - English, Kannada, Hindi Education and/or experience equivalent to a minimum of a Bachelor's degree from an accredited university. Retail experience with a proven track record. Minimum of four years experience in retail training that includes creating a training program and delivering to a retail team. Ability to identify a training and/ or development gap and ability to develop training sessions from the ground up to fill the gap. Strong interpersonal skills including listening, negotiating, oral and written communication skills along with the ability to interact with diverse personalities. Ability to motivate, teach and inspire retail staff. Excellent presentation and platform skills and an up to date knowledge or contemporary training techniques Thanks & Regards Bhakti Khanvilkar Sr.Sourcing Executive Sales and Service Excellence (SSE)
Posted 1 week ago
2.0 - 4.0 years
6 - 8 Lacs
gurugram
Work from Office
Process Trainer International Healthcare Process CTC Range- Max 8 LPA Location- Mohali WFO 5 Days working Rotational shifts and rotational week-offs Min 2+ years of experience as a Process Trainer Interested candidates contact on 9815111359 Baljit Required Candidate profile Training Management & Team Leader Skills Performance monitoring Sales coaching Process improvement Stakeholders engagement New higher onboarding Cross functional collaboration Strong analytical skills
Posted 1 week ago
1.0 - 3.0 years
4 - 5 Lacs
gurugram
Work from Office
Job Title: Process Trainer BFSI Account (Domestic Process) Location: Gurgaon Experience: 1-5 Years Shift: Rotational Shifts (Including Night Shifts, if required) Job Summary: We are seeking an experienced and enthusiastic Process Trainer with a background in the banking domain to join our training team for a domestic voice/non-voice process . The ideal candidate will be responsible for delivering engaging and effective training sessions, ensuring the continuous development of new hires and existing staff, and enhancing overall process knowledge and performance. Key Responsibilities: Execute training programs as per the business needs, ensuring smooth facilitation and timely delivery. Evaluate training effectiveness through assessments, feedback, and performance tracking. Observe and mentor trainees during OJT/production to ensure skill application and improvement. Regularly share training progress and pending updates through structured reports/MIS to the operations team. Keep training content up to date by reviewing and updating materials periodically in line with process or product changes. Participate in internal and external calibrations to align training outcomes with business expectations. Identify Training Needs (TNI) and conduct refresher/up-skilling sessions accordingly. Conduct knowledge checks for both new hires and production staff to assess understanding and retention. Required Skills and Qualifications: Strong command over English both written and verbal communication. Prior experience in handling training for travel process (mandatory). Strong customer/client handling skills with an understanding of travel-related processes. Willingness to work in all shifts as per business requirements. Experience in training delivery- product, process, soft skills, or upskilling. 1-5 years of relevant experience in process training (line trainer experience will also be considered). Must have previous experience in the banking industry/domain . Preferred Candidate Profile: Candidates currently residing in or willing to relocate to Delhi / NCR Exposure to banking process is highly preferred. Self-driven, proactive, and adaptable to fast-paced environments. If you meet the above criteria and are passionate about facilitating impactful learning in the BFSI domain , we encourage you to apply and be part of a growing team. Weblink www.igtsolutions.com Location - Gurgaon
Posted 1 week ago
2.0 - 7.0 years
2 - 5 Lacs
hyderabad, bengaluru
Work from Office
Summary of essential job functions To train New Hires on the process and ensure their process knowledge is equipped with the skill to handle live calls on the Operations floor Through Process level training Refreshers Process Process Updates on the Floor Plan, prepare and deliver training sessions Prepare training materials Check and assess trainees' progress Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Monitor and present trainee performance Minimum requirements (Education Qualification & Work Experience) Bachelor’s degree Should have process training / work experience in the call centre industry Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English and local languages Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Deliver process training Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure trainees learn and comprehend quickly and are equipped with the skill sets required Design, and utilize lesson plans conforming to approved curriculum Assessing and recording trainees’ progress by setting and marking coursework and assessments Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different trainee learning styles. Conduct refresher / reset skill training as required Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders Performance Measures [Metrics for evaluating Job Holders] Pass % Training drop out % 1st 30 days – PPMG Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Posted 1 week ago
1.0 - 3.0 years
4 - 5 Lacs
pune, chennai
Work from Office
Job Title: Process Trainer Travel Account (Domestic Process) Location: Chennai/Pune Experience: 15 Years Shift: Rotational Shifts (Including Night Shifts, if required) Job Summary: We are seeking an experienced and enthusiastic Process Trainer with a background in the travel domain to join our training team for a domestic voice/non-voice process . The ideal candidate will be responsible for delivering engaging and effective training sessions, ensuring the continuous development of new hires and existing staff, and enhancing overall process knowledge and performance. Key Responsibilities: Execute training programs as per the business needs, ensuring smooth facilitation and timely delivery. Evaluate training effectiveness through assessments, feedback, and performance tracking. Observe and mentor trainees during OJT/production to ensure skill application and improvement. Regularly share training progress and pending updates through structured reports/MIS to the operations team. Keep training content up to date by reviewing and updating materials periodically in line with process or product changes. Participate in internal and external calibrations to align training outcomes with business expectations. Identify Training Needs (TNI) and conduct refresher/up-skilling sessions accordingly. Conduct knowledge checks for both new hires and production staff to assess understanding and retention. Required Skills and Qualifications: Strong command over English both written and verbal communication. Prior experience in handling training for travel process (mandatory). Strong customer/client handling skills with an understanding of travel-related processes. Willingness to work in all shifts as per business requirements. Experience in training delivery – product, process, soft skills, or upskilling. 1–5 years of relevant experience in process training (line trainer experience will also be considered). Must have previous experience in the travel industry/domain . Preferred Candidate Profile: Candidates currently residing in or willing to relocate to Chennai . Exposure to domestic travel processes is highly preferred. Self-driven, proactive, and adaptable to fast-paced environments. If you meet the above criteria and are passionate about facilitating impactful learning in the travel domain , we encourage you to apply and be part of a growing team. Weblink – www.igtsolutions.com Location - Chennai/Pune
Posted 2 weeks ago
3.0 - 8.0 years
3 - 7 Lacs
noida, gurugram, delhi / ncr
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407
Posted 2 weeks ago
4.0 - 9.0 years
5 - 14 Lacs
hyderabad
Work from Office
PRINCIPLE PURPOSE OF JOB To ensure frontline agents are effectively onboard and continuously upskilled, empowering them to comply with client and organizational standards while delivering high-quality service. The ideal candidate will possess a strong background in training program development and delivery, team leadership, and instructional design. This role requires a highly organized individual who is passionate about learning, has excellent communication skills, and can foster a high-performance training culture aligned with organizational goals. JOB ROLES & RESPONSIBILITIES Design training programs (elearning modules, workshops, manuals) centered on key processes. Deliver live training sessionsensuring clarity, engagement, and knowledge retention. Develop assessments and feedback mechanisms to gauge comprehension and effectiveness. Continuously update materials based on changes, feedback, and evolving best practices. Partner with SMEs and stakeholders to customize training to varied team needs. Collect and analyze training metrics to identify areas for course improvement. Conduct engaging classroom training sessions for new hires employees. Ensure seamless execution of the Classroom Training (CRT) program and On-The-Job Training (OJT), monitoring learner progress. Facilitate Train-the-Trainer (TTT) sessions and provide coaching and feedback to trainers to continuously improve performance. Creating modules as per the SLA and business requirements. Documenting the performance of the trainees and sending it for evaluation to be required stakeholders. Establish and monitor KPIs to measure training effectiveness, employee development, and knowledge retention. Facilitate New User Onboarding ensuring proper access to tools (Manage the setup for new users, including tool access requests, role assignment, alignment with business units, client coordination, and people alignment). Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning. May support Instructional Design team in designing and developing training materials for various instructional delivery. Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys. Lead onboarding sessions for new joiners and continuous learning modules for existing employees. ATTRIBUTES AND BEHAVIORS: Excellent communication and interpersonal skills, ability to clearly articulate ideas and inspire teams. Outstanding presentation and facilitation skills, confident, engaging, and persuasive speaker. Strong project management skills, ability to manage multiple initiatives, deadlines, and priorities. Instructional design knowledge. Analytical mindset, ability to interpret training data and adjust strategies for effectiveness. Proficiency in MS Office, digital content creation tools. Ability to build strong relationships with stakeholders and influence decision-making. Flexible, proactive, and solution-oriented mindset. Understanding of adult learning principles and behavioral training techniques. Exhibits behaviors consistent with Cotiviti Values. RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS: Bachelor’s degree in education, Healthcare, Human Resources, or a related field. Minimum 2+ years of experience in training, including at least 2 years in a leadership role. Strong experience in creating structured, engaging, and outcome-based training content. SKILLS & COMPETENCIES: Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal. Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads. Ability to work well independently and maintain focus on a topic for prolonged periods of time. Comfort in working with team members that are remote and located in the US, India or other geographies. Certifications such as Train the Trainer (TTT), Instructional Design, or Learning & Development certifications are preferred Hands-on experience in Instructional Design, including developing training modules, storyboards, and assessments Experience with tools like Articulate Storyline, Adobe Captivate, or similar content creation software Exposure to virtual training delivery platforms (Zoom, Microsoft Teams, WebEx, etc.) JOB DEMANDS Occasional requirement to travel (primarily related to training) within India and the US. Candidate should be ready to work in different shifts, including night shift. KEY CONSTITUENTS Works with all Cotiviti business teams.
Posted 2 weeks ago
3.0 - 8.0 years
3 - 4 Lacs
kolkata, lucknow, delhi / ncr
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT Call/Whtapp cv to Amit 8178259405 Neha 8287267407 Required Candidate profile Work from Office Lucknow only not for Delhi/NCR neither in Kolkata..Apply those who can relocate in Lucknow
Posted 2 weeks ago
1.0 - 3.0 years
4 - 5 Lacs
pune, chennai
Work from Office
Job Title: Process Trainer Travel Account (Domestic Process) Location: Chennai/Pune Experience: 15 Years Shift: Rotational Shifts (Including Night Shifts, if required) Job Summary: We are seeking an experienced and enthusiastic Process Trainer with a background in the travel domain to join our training team for a domestic voice/non-voice process . The ideal candidate will be responsible for delivering engaging and effective training sessions, ensuring the continuous development of new hires and existing staff, and enhancing overall process knowledge and performance. Key Responsibilities: Execute training programs as per the business needs, ensuring smooth facilitation and timely delivery. Evaluate training effectiveness through assessments, feedback, and performance tracking. Observe and mentor trainees during OJT/production to ensure skill application and improvement. Regularly share training progress and pending updates through structured reports/MIS to the operations team. Keep training content up to date by reviewing and updating materials periodically in line with process or product changes. Participate in internal and external calibrations to align training outcomes with business expectations. Identify Training Needs (TNI) and conduct refresher/up-skilling sessions accordingly. Conduct knowledge checks for both new hires and production staff to assess understanding and retention. Required Skills and Qualifications: Strong command over English both written and verbal communication. Prior experience in handling training for travel process (mandatory). Strong customer/client handling skills with an understanding of travel-related processes. Willingness to work in all shifts as per business requirements. Experience in training delivery – product, process, soft skills, or upskilling. 1–5 years of relevant experience in process training (line trainer experience will also be considered). Must have previous experience in the travel industry/domain . Preferred Candidate Profile: Candidates currently residing in or willing to relocate to Chennai . Exposure to domestic travel processes is highly preferred. Self-driven, proactive, and adaptable to fast-paced environments. If you meet the above criteria and are passionate about facilitating impactful learning in the travel domain , we encourage you to apply and be part of a growing team. Weblink – www.igtsolutions.com Location - Chennai/Pune
Posted 2 weeks ago
1.0 - 5.0 years
0 Lacs
bhopal, madhya pradesh
On-site
As a Process Trainer in Customer Service, you should have a minimum of 1 year of experience in this role. This is a full-time, permanent position where you will be responsible for training and developing customer service representatives to ensure high-quality service delivery. Benefits included in this position are health insurance, life insurance, paid time off, and provident fund. You will be working the day shift and must be proficient in English as it is required for this role. The work location for this position is in person, where you will be actively involved in coaching and mentoring the customer service team to meet performance goals and deliver exceptional service to customers.,
Posted 2 weeks ago
1.0 - 6.0 years
3 - 7 Lacs
kolkata, pune, bengaluru
Work from Office
Only For Bangalore | Process Trainer| International BPO Process Trainer || International BPO Experience: Experience 1+ Yrs as a Process Trainer in to International Voice (Mandate) 1 Yr of PT With International BPO On Papers (Mandate) Only International Process in PT Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For BANGALORE INTERNATIONAL US VOICE PT EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs Role & responsibilities Preferred candidate profile
Posted 2 weeks ago
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Accenture
73564 Jobs | Dublin
Wipro
27625 Jobs | Bengaluru
Accenture in India
22690 Jobs | Dublin 2
EY
20638 Jobs | London
Uplers
15021 Jobs | Ahmedabad
Bajaj Finserv
14304 Jobs |
IBM
14148 Jobs | Armonk
Accenture services Pvt Ltd
13138 Jobs |
Capgemini
12942 Jobs | Paris,France
Amazon.com
12683 Jobs |