7 Process Support Jobs

The role involves maintaining and improving the Learning Management System to enhance internal staff learning experience. This includes producing training materials for external clients tailored to their specific requirements and reporting needs. Collaborating with internal departments, especially product development, to create training materials for new features and releases is a priority to ensure timely adoption. After conducting training sessions, it is essential to evaluate the effectiveness of the training to ensure a minimum success rate of 80%. This evaluation can be done through surveys, assessments, or quizzes to determine if the training objectives were met. Providing guidance and support to individuals on technology and processes within the training role is also a key responsibility. The training team is encouraged to offer feedback on product bugs, improvements, and suggestions to contribute to the continuous improvement of products and services, thereby enhancing the overall client experience. Key requirements for this role include a graduate or postgraduate degree in any stream, the ability to efficiently manage multiple tasks and schedules, strong organizational skills, excellent verbal and written communication skills, relationship-building skills, the ability to assess training needs through data analysis and consultation, familiarity with Learning Management Systems (LMS) and e-learning platforms, and expertise in the company's products and processes to effectively train internal and external users.,

You are looking for a Senior Technician in Engineering to join our team in Ahmednagar. As a Senior Technician, you will be responsible for maintaining and repairing manufacturing equipment in an API manufacturing plant. With a qualification of ITI (MMCP) and 2-7 years of experience, you will play a crucial role in ensuring the smooth operation of the manufacturing process. Your key responsibilities will include equipment maintenance and troubleshooting, where you will perform preventative and corrective maintenance to minimize downtime. Additionally, you will provide technical support for the API manufacturing process to ensure its smooth operation and adherence to established procedures. It will be essential for you to comply with quality and safety standards, including GMP (Good Manufacturing Practices), to ensure all work is performed in accordance with relevant regulations. You will also be responsible for maintaining accurate records of maintenance activities, equipment performance, and any deviations from standard procedures. In this role, you will be required to attend breakdown maintenance as and when required, contributing to the overall efficiency and effectiveness of the manufacturing plant. If you have a passion for engineering and a keen eye for detail, we invite you to apply for this exciting opportunity.,

You will be responsible for maintaining and repairing manufacturing equipment, including performing preventative and corrective maintenance, as well as troubleshooting issues to minimize downtime. Additionally, you will provide technical support for the API manufacturing process to ensure smooth operation and adherence to established procedures. It is essential to ensure that all work is performed in accordance with GMP (Good Manufacturing Practices) and other relevant quality and safety standards. You will be required to maintain accurate records of maintenance activities, equipment performance, and any deviations from standard procedures. As part of your responsibilities, you will also need to attend breakdown maintenance as and when required.,

Perform Environmental Monitoring of cleanrooms: settle plates, active air, surface, and personnel monitoring. Conduct microbiological testing: sterility, BET, bioburden, and microbial limits. Support aseptic processing, media fills, utility sampling, and disinfectant efficacy studies. Maintain documentation as per GDP; support audits and regulatory inspections. Assist in deviation handling, SOP preparation, and data trending.

Lead and oversee Environmental Monitoring (EM) of controlled areas Review and approve microbiological testing reports (sterility, BET, bioburden, MLT). Manage aseptic process validations, media fills, and gowning qualifications. Ensure compliance with regulatory guidelines (USFDA, MHRA, EU, WHO). Handle deviations, OOS/OOT, CAPA, and change controls related to microbiology. Conduct internal audits and face regulatory inspections. Train and guide microbiology team members; manage workload and shift planning. Approve SOPs, protocols, and EM trend reports.

Support the PIM Solutions at a Process standpoint on Run Operations - Open & consider assigned new tickets coming from Support tool (2929IT). Stays updated on upcoming functionalities and enhancements, and keeps users informed.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreement Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Oracle Application Express. Experience: 5-8 Years.