Process Specialist

Hi All,

Good afternoon,

Hope you are doing well.

Below is the roles and responsibilities for Process Specialist opening in our esteemed organization. If interested, please apply for the role.

Role & responsibilities:

• Research and resolve disputes received from borrowers, clients or any other stakeholders.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Document accurately your research and decision made in resolving the dispute.
• Follow escalation protocols for repeat disputes.
• Communicate recognized trends to management for Process improvement.
• Handle Miscellaneous administrative functions.
• Assist with training other Specialists on new task.

Minimum qualifications:

• High school diploma or equivalent required.
• 3+ Years of experience in Customer service or related field.
• 2+ Years in handling Credit Reporting issues or similar task.
• General knowledge of Mortgage lending/service industry.
• Must be flexible, organized and have the ability to manage and prioritize daily assignments to include conducting preliminary surveys necessary for research, looking up data and finding research material for the study and ensure accuracy of the infirmation bein researched.
• Analytical with the ability to detect problems in workflow.
• Strong conflict resolution skills.
• Ability to multitask on various items while meeting strict timelines and deadlines.
• Knowldeg of office methods and procedures.
• Ability to handle standard office equipment (eg. personal computer, calculator, copier, facsimile machine, scanner etc).
• Able to use common MS office suite software.

Regards,

Nina