Team Lead-International Voice Process-Immediate Openings Sagility India

5.0 - 10.0 years

5 - 7 Lacs

bengaluru

Work from Office

Hi Team, Greetings from Sagility! We are currently hiring for the position of Team Lead International Voice Process for our Bangalore location. Job Requirements: Experience: Minimum 5 years of experience in international voice (inbound) process Education: Any graduate Shift: Must be willing to work in US shifts (Both-way cab will be provided) Location: Bangalore (Work from Office) Key Responsibilities: 1. Team Management: Lead, mentor, and motivate a team of customer service representatives Conduct regular team meetings, one-on-ones, and performance reviews Address team concerns and provide feedback for continuous improvement 2. Performance Monitoring: Monitor and analyze team performance me...

Posted 5 days ago

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Team Lead-International Voice Process-Immediate Openings Sagility India

5.0 - 10.0 years

5 - 7 Lacs

bengaluru

Work from Office

Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goals. Quality Assurance: Ensure adherence to quality standards and protocols. Conduct regular quality checks and audits of calls. Provide coaching and training to enhance service quality Other Requirem...

Posted 2 weeks ago

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BANKING OPERATIONS Wipro Limited

0.0 - 4.0 years

0 Lacs

pune, maharashtra

On-site

Wipro Limited is a leading technology services and consulting company dedicated to developing innovative solutions that cater to clients" most intricate digital transformation requirements. With a focus on consulting, design, engineering, and operations, we leverage our comprehensive portfolio of capabilities to help clients achieve their most ambitious goals and establish sustainable, future-ready businesses. Our global presence spans over 65 countries, with a workforce and business partners exceeding 230,000 individuals, all committed to assisting our customers, colleagues, and communities in thriving amidst a constantly evolving world. For more information, please visit us at www.wipro.co...

Posted 1 month ago

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Team Lead Sagality India

5.0 - 10.0 years

5 - 7 Lacs

bengaluru

Work from Office

Posted 1 month ago

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