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7.0 - 12.0 years

30 - 40 Lacs

Bavla

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Role & responsibilities : Plan, coordinate, and control manufacturing processes for solar PV modules Monitor daily production operations to ensure output, quality, and delivery targets are achieved. Ensure adherence to QAP, standard operating procedures (SOPs) and quality control protocols. Coordinate with procurement, maintenance, quality, and planning departments for smooth production flow. Lead and mentor shift supervisors, operators, and technicians to maintain a high-performance culture towards product quality. Analyze production data and implement improvements for efficiency, waste reduction, and cost control. Implement 5S, Lean Manufacturing, Kaizen, and other continuous improvement practices. Ensure compliance with health, safety, and environmental regulations. Report production KPIs and deviations to management regularly. Participate in new product introduction and line/machine commissioning as needed. Interaction with customer on required basis during plant visits. Support PDI and in-line inspections with customers. Documentation and clearance of MDCC. Designing and improvement of QAP (Quality assurance plan). EL Monitoring. Prior experience in people management. Required candidate profile Should be experienced in Process and Quality for Solar Module Manufacturing. In-depth knowledge of solar PV module Quality processes and parameters. Strong understanding of quality systems (ISO 9001, IEC standards) Leadership and team management skills. Problem-solving and root cause analysis (RCA) abilities.

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14.0 - 15.0 years

8 - 9 Lacs

Manesar

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Handle in-process & final inspection, IMS documentation, root cause analysis, process, product &system audits, continuous quality & process improvement projects. Coordinate with production R&D & purchase to ensure quality compliance Required Candidate profile know IMS 7 QC tool CAPA FMEA &inspection instrument Strong documentation communication &team handling Mfg or eng industry background pref with hands-on qlty assurance exp Handle customer complaints

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4.0 - 7.0 years

7 - 10 Lacs

Kolkata

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Could you be the full-time Process Industrial Quality Engineer in Kolkata were looking for? Your future role Take on a new challenge and apply your quality-focused and process-driven expertise in a cutting-edge field. Youll work alongside dynamic, collaborative, and detail-oriented teammates. You'll play a pivotal role in ensuring product quality compliance with customer and internal specifications, driving continuous improvement in industrial quality performance. Day-to-day, youll work closely with cross-functional teams such as Process & Manufacturing Engineering (PME), Supply Chain (SC), and Supplier Quality Assurance (SQA), as well as customer representatives and suppliers. Youll also support decision-making processes, perform analyses, and implement quality control plans, among other key responsibilities. You’ll specifically take care of managing quality activities, supporting defect reduction strategies, and ensuring compliance of manufactured products, but also contribute to process improvements and audits. We’ll look to you for: Managing industrial quality activities, including people, processes, and performance. Performing Defects per Unit (DpU) and external demerit analyses to lead quality improvement initiatives. Supporting decision-making for production handovers (GO/NOGO) and exercising veto rights when necessary. Participating in criticality matrix analysis and contributing to Process Failure Mode and Effects Analysis (FMEA). Leading First Article Reviews (FAR) and participating in Manufacturing Readiness Reviews (MRR). Implementing and updating quality control plans during pre- and serial manufacturing activities. Ensuring compliance of manufactured products and availability of Car History Books before shipping. All about you We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: Master’s degree in engineering (electromechanical, electrical, material, mechanical, or equivalent) for Manager/Engineer roles, or an associate degree for Technician roles. Ability to read technical drawings/specifications and familiarity with various test equipment. Special Process Qualification (minimum Level 2 according to Quality Academy criteria). Experience managing quality tools such as problem-solving methodologies and Lean Six Sigma. Knowledge of industrial-level quality processes and standards (ISO9001, IRIS, CMMI, etc.). Strong communication skills and attention to detail. Fluency in English and an international mindset (for Manager/Leader roles). Ability to work in a matrix organization and handle production/delivery pressures. Experience with digital tools; railway industry experience is a plus. Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also: Enjoy stability, challenges, and a long-term career free from monotonous routines. Work with innovative quality standards and methodologies. Collaborate with cross-functional teams and supportive colleagues. Contribute to impactful and sustainable projects. Utilise our flexible and inclusive working environment. Steer your career in whatever direction you choose across functions and countries. Benefit from our investment in your development through award-winning learning opportunities. Progress towards leadership or specialized roles within industrial quality. Benefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).

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1.0 - 3.0 years

1 - 2 Lacs

Noida

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*Battery pack process auditor *Corrective & preventing action *Battery line rejection, verification & analysis *Prepare IMF sample for Production line *Perform line process patrolling *Verify the production should be following as per standard Required Candidate profile - Degree/Diploma in Electronics - Good communication skills - willing to work in shifts

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3.0 - 5.0 years

4 - 8 Lacs

Kolkata, Mumbai, New Delhi

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Samsonite Latinoamrica is looking for Senior Executive - QA (Soft) to join our dynamic team and embark on a rewarding career journey Oversee software quality assurance across project phases Define test cases, scripts, and defect management processes Ensure software meets functional and performance benchmarks Collaborate with developers to improve product quality

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2.0 - 5.0 years

3 - 6 Lacs

Mumbai, Tarapur, Ahmedabad

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Kamla Homes is looking for Operator - Manufacturing to join our dynamic team and embark on a rewarding career journey Run manufacturing equipment as per production plan Monitor parameters and maintain operation logs Ensure product quality through in-process checks Follow GMP, safety, and hygiene guidelines

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4.0 - 7.0 years

4 - 5 Lacs

Valsad, Vapi, Daman & Diu

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• Good communication skills both verbal and written • Proficiency in quality tools and techniques (e.g., SPC, CAPA, FMEA, root cause analysis). • Knowledge of process quality regarding offset Printing. Interested call Ms Priyanka - 9408863300

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14.0 - 20.0 years

1 - 2 Lacs

Tiruppur

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Quality Head of garment export unit, you will be responsible for ensuring products meet and exceed the expectations of clients. implement strategies to maintain and improve the quality of our garments throughout the production process. Required Candidate profile Quality Assurance, Quality Control, Supplier Management, Process Improvement, Compliance, Team Leadership, Customer Satisfaction, Documentation, Risk Management, Customer Complaints, export-oriented

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4.0 - 7.0 years

10 - 14 Lacs

Mumbai, Thane

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This Role is within the Product management group and involves extensive coordination with stakeholders for completion of Compliance and Regulatory requirements. Key/ Primary Responsibility of the Role Ensure Closure of Audit, Regulatory and compliance risk related activities within TAT in coordination with all stakeholders and business teams. Build and complete compliance testing for identified areas of regulatory compliance Understand, Study and implement regulatory changes. Create or update processes and SOPs in accordance with new compliance guidelines. Organise and Conduct training for cross functional Teams on compliance matters.

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2.0 - 5.0 years

5 - 9 Lacs

Mumbai

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This Role is within the Product management group and involves extensive coordination with stakeholders for completion of Compliance and Regulatory requirements. Key/ Primary Responsibility of the Role Ensure Closure of Audit, Regulatory and compliance risk related activities within TAT in coordination with all stakeholders and business teams. Build and complete compliance testing for identified areas of regulatory compliance Understand, Study and implement regulatory changes. Create or update processes and SOPs in accordance with new compliance guidelines. Organise and Conduct training for cross functional Teams on compliance matters. Grade M2

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10.0 - 15.0 years

12 - 18 Lacs

Noida

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Meeting management QA Targets Skilled in QC tools Responsible for Customer complaint/query QA Improve plan as per last yr defects Controlling internal/external PPM RedBin/RCA/WHY-WHY Analysis Enhance QA Strategy CFT Wiring Harness knowledge is a must

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6.0 - 10.0 years

8 - 14 Lacs

Lucknow

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About the Team: Quality Team plays a crucial role in producing components for automobiles. It helps Cost reduction, Identify the issues, Maintaining the supply chain, improve the product quality, Sustainability & etc. What you can look forward to as Lead/AM - Customer & Process Quality (m/f/d): Creates and maintains relationships with Customer. Brings VoC and customer feedback internally to all stakeholders and functions and ensures it is well understood. Coordination of major Quality activities with Customer. Drive the sense of priority for Customer Quality topics in the organization Front line: first level of quality support + align Quality activities Ensure One Voice to the Customer for all Quality activities. Avoid escalations by continuous Quality performance tracking and by fast reaction Close escalations by clear definition of Quality exit criteria at earliest opportunity and lead activities for Quality de-escalation. Drive Quality & Satisfaction picture for Customer (based on input and information from customer portal data/VoC & sales teams High-Level Quality-KPI, Customer Perception, Green Plants (plants w/o escalation), Warranty); generates VoC report (quality part) and alignment with dedicated Key Account Team. Drive and coordinate key customer improvement initiatives and measures. Develop Quality roadmap for the Customers including requirement, coordination and tracking of needed improvement activities (e.g. Customer strategy, risk management) Strategy and Evaluation for/in Contract Management (CSRs (Q-part) + Warranty Agreements) and leads negotiation with Customer together with Key Account Team according to CUDO process (Topic leader Quality for CUDO evaluation, CUDO-Officer see QMS;) PPAC support / input from ZF-Plant or Function Your Profile as Lead/AM - Customer & Process Quality (m/f/d): Degree in Engineering/Diploma Minimum 5-10years work experience in Manufacturing or Process Engineering Minimum 1 year work experience in Quality ISO 19011 - Auditing Management Systems; ISO 9001/ IATF 16949; VDA Knowledge about MS Office Knowledge of PLM (Product Lifecycle Management) Knowledge of Quality tools ( Automotive quality standards - SPC/MSA/FMEA) Knowledge of specific Customer requirements / portals and CUDO process Advanced Product Quality Planning (APQP - AIAG) "Project Maturity Level Assurance (MLA/RGA - VDA) Production Part Approval Process (PPAP - AIAG) Why should you choose ZF Group in India? Innovation and Technology Leadership: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth. Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support. Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement. Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide. Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint. Employee Well-being: ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance.

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7.0 - 10.0 years

8 - 14 Lacs

Chennai

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About the Team: Quality Team plays a crucial role in producing components for automobiles. It helps Cost reduction, Identify the issues, Maintaining the supply chain, improve the product quality, Sustainability & etc. What you can look forward to as Lead/AM - Quality (m/f/d): Independent assessment of the project quality status and create transparency Execute all activities related to project quality function and lead the Quality project team to achieve Safe Launch Apply Quality Assurance in all project routines and ensures compliance to GDPEP across all project phases Lead Total Quality Management approach in all activities of the Project Team with adherence to Advanced Product Quality Planning (APQP) Providing functional excellence for problem resolution/ RCA for non-conformities and critical issues impacting the customer or putting the project at risk Execute reality checks on fulfilment of customer requirements and perform quality communication with the customer Track systematic problem-solving approach is applied in projects, drive it to closure and implement Lessons Learned Your Profile as Lead/AM - Quality (m/f/d): 7-10 years of experience in quality. Experience in 5 quality core tools (APQP, FMEA, MSA, SPC, PPAP), Machining process and Power Train Components. Experience in process quality, plant quality, project quality, customer quality and product quality experience. Experience in shop floor is a must Be able to drive strong customer focus. Advanced product and production knowledge Strong problem solving and continuous improvement skills. Excellent analytical and decision-making skills Strong communication and influence skills within the global organization Conflict management skills/ drive positive frictions with key stakeholders Why should you choose ZF Group in India? Innovation and Technology Leadership: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth. Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support. Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement. Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide. Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint. Employee Well-being :ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance.

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7.0 - 10.0 years

8 - 14 Lacs

Chennai

Work from Office

About the Team: Quality Team plays a crucial role in producing components for automobiles. It helps Cost reduction, Identify the issues, Maintaining the supply chain, improve the product quality, Sustainability & etc. What you can look forward to as DM / Manager- Project Quality, Machining (m/f/d): Independent assessment of the project quality status and create transparency Execute all activities related to project quality function and lead the Quality project team to achieve Safe Launch Apply Quality Assurance in all project routines and ensures compliance to GDPEP across all project phases Lead Total Quality Management approach in all activities of the Project Team with adherence to Advanced Product Quality Planning (APQP) Providing functional excellence for problem resolution/ RCA for non-conformities and critical issues impacting the customer or putting the project at risk Execute reality checks on fulfilment of customer requirements and perform quality communication with the customer Track systematic problem-solving approach is applied in projects, drive it to closure and implement Lessons Learned Your Profile as DM / Manager- Project Quality, Machining (m/f/d): 7-10 years of experience in 5 quality core tools (APQP, FMEA, MSA, SPC, PPAP). Experience in process quality, plant quality, project quality, customer quality and product quality experience. Experience in machining process and Power Train Components and shop floor. Experience in CNC (Computer Numerical Control) machining, VMC (Vertical Machining Center) and HMC (Horizontal Machining Center). Be able to drive strong customer focus. Advanced product and production knowledge Strong problem solving and continuous improvement skills. Excellent analytical and decision-making skills Conflict management skills/ drive positive frictions with key stakeholders

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6.0 - 10.0 years

8 - 14 Lacs

Jamshedpur

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About the Team: Quality Team plays a crucial role in producing components for automobiles. It helps Cost reduction, Identify the issues, Maintaining the supply chain, improve the product quality, Sustainability & etc. What you can look forward to as Lead/AM - Process Quality (m/f/d): 6 to 10 years of experience in quality assurance department Experience in machining & assembly processes Hands-on working experience with IATF core tools such as SPC, FMEA, APQP, PPAP, MSA, etc. Broad Quality automotive background and experience Be able to drive strong customer focus and build customer relationships Strong problem solving and continuous improvement skills Product and production knowledge Cross-functional collaboration mindset Strong communication skills Ability to drive sense of urgency and influence across the organization Internal Certified Auditor for IATF 16949:2016 VDA 6.3 process auditor Your Profile as Lead/AM - Process Quality (m/f/d): Enhance customer satisfaction by delivering zero defect products to customer Develop and implement the process quality control management systems in operation, including procedures and WI for inspection Support New Product Introduction quality planning (APQP) and PPAP Drive for process continual improvement activities Perform diagnosis, trouble shooting, analysis and RCA using quality tools and statistical techniques Responsible for reduction of cost of poor quality Provide product, process and quality related tool trainings to team members Promote product reliability and safety among the VS Support IATF internal/external audits and customer related audits Why should you choose ZF Group in India? Innovation and Technology Leadership: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth. Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support. Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement. Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide. Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint. Employee Well-being: ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance.

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0.0 - 3.0 years

1 - 3 Lacs

Hyderabad

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Job Summary To extract content per the guidelines shared which are servable over Googles ad network and are viewable by our users advertisers alike. Hence it calls for consistent accuracy and quality at 99 percent level Responsibilities Review extraction of online content for accuracy and high quality Conducting remote and live audit of cases Coach mentor and share feedback to team Identifies opportunities for process improvements for direct team Identify customers needs and develop a strategy for meeting those needs Ensure logical and meaningful extraction of URLs content Write review and optimise advertising text and extensions Make final changes if need be as per process quality guidelines Develop domain expertise with regards to the processes

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5.0 - 10.0 years

9 - 11 Lacs

Kancheepuram, Chennai, Kanchipuram

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Must have expertise in Transformer in-process Quality To prepare all final QC reports documentation including the final dossier Preparing final inspection reports as per client requirements and stds. Preparing the QAP Finding RCA and preparing CAPA Required Candidate profile Strong understanding of transformer mfg processes & QC Expertise in IS/IEC standards, ISO 9001, and Six Sigma Exp. with QMS tools (8D, CAPA, SPC, FMEA, etc.) Proficiency in ERP, QC MS Office tools

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5.0 - 10.0 years

3 - 5 Lacs

Kolkata

Work from Office

should have a solid background in quality systems, inspection methods, and compliance standards, preferably in the railway manufacturing industry.

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3.0 - 4.0 years

2 - 3 Lacs

Hyderabad

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Responsibilities: Must be from AHU / HVAC Mfrng Industry * Conduct supplier QA audits & incoming inspections * Ensure process compliance through regular checks * Lead quality initiatives & improvement projects * Manage quality systems & processes Provident fund

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1.0 - 3.0 years

2 - 6 Lacs

Kolkata

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Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Deliver No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports zero misses2.Process ComplianceCase targets 2 hours/ week logged to be updated with the process Mandatory Skills: L&P Policy Acquisition & Servicing. Experience1-3 Years.

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5.0 - 8.0 years

9 - 14 Lacs

Hyderabad

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Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No.Performance ParameterMeasure1.Process Performance Meet quality parameters in the account Trainings conducted Timeliness in reporting2.ComplianceAudit reports Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: Salesforce QA Automation. Experience5-8 Years.

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8.0 - 10.0 years

10 - 14 Lacs

Hyderabad

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Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No.Performance ParameterMeasure1.Process Performance Meet quality parameters in the account Trainings conducted Timeliness in reporting2.ComplianceAudit reports Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: Performance Testing. Experience8-10 Years.

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5.0 - 8.0 years

9 - 14 Lacs

Hyderabad

Work from Office

Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No.Performance ParameterMeasure1.Process Performance Meet quality parameters in the account Trainings conducted Timeliness in reporting2.ComplianceAudit reports Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: Quality Assurance. Experience5-8 Years.

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1.0 - 3.0 years

2 - 6 Lacs

Mumbai

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Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Deliver No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports – zero misses2.Process ComplianceCase targets – 2 hours/ week logged to be updated with the process Mandatory Skills: Quality Assurance.

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8.0 - 12.0 years

10 - 14 Lacs

Pune

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Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPO’s defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality team’s intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption Deliver No. Performance Parameter Measure 1. Quality Standards Timely generation of reports, dashboards, insights to the respective team Accuracy of the data Feedback from the project teams on the insights Quality of insights shared with the team Competencies Client Centricity Effective communication Execution Excellence Learning Agility Collaborative Working Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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