139 Process Quality Jobs - Page 3

Hi, We are hiring for ITES Company for Associate/Sr Associate - Quality Analyst/Reporting Role. Overview Quality Analyst / Reporting is a professional responsible for ensuring that products, services, or software meet defined quality standards, regulatory requirements, and customer expectations. Key responsibilities include conducting quality checks, managing the feedback loop, preparing daily/weekly reports, performing cross-calibration with clients, leading team huddles, and handling customer complaints. The role also involves applying Lean & Six Sigma methodologies to improve processes, tracking customer-based quality parameters, and ensuring customer data privacy. A deep understanding of utilities and a focus on overall customer experience are crucial Key Skills: a) Min 1 Year Experience in MIS Reporting b) Any Graduate c) Knowledge of Dashboards To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Kolkata) Type : Job Code # 232 Job description: Any Graduate with 1 year of relevant experience in reporting or MIS role is preferred. Respond to queries, handle level 1 escalations, and provide solutions for closure of open points Timely escalation of issues to the operation manager Preparation of MIS as per customer requirement Ensure the team is compliant with all quality requirements Monitoring daily dashboard and bringing in necessary preventive measures through detailed error analysis Involvement in project management reviews to understand the health of the unit and adopt necessary controls Ensure preparation of training and development plan for all the team members Should perform regular reviews with team members Undertake appraisal activity for associates, and provide necessary feedback and support in terms of career progression Manage absenteeism and attrition in a team effectively Engage and interact with customers to understand requirements and provide solutions

Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No.Performance ParameterMeasure1.Process PerformanceMeet quality parameters in the account Trainings conducted Timeliness in reporting2.ComplianceAudit reports Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: Selenium. Experience: 8-10 Years.

Must have Min 1+yrs exp as a Quality Manager from BPO. Handled a team of Quality Team Leaders/ Quality Analyst's Fluency in English Day Shifts 6 days Working Call 8447780697 send CV monu@creativeindians.com

Must have Min 1+yrs exp as a Quality Manager from BPO Banking process BPO. Handled a team of Quality Team Leaders/ Quality Analyst's Fluency in English Day Shifts 6 days Working Call 8447780697 send CV monu@creativeindians.com

Role & responsibilities 1.Ensuring No parts are rejected by customers. 2.Ensuring No rejection of supplier parts at TTR receipt / production lines. 3.TR plant is certified to IATF 16949. 4.Process Audit to be carried out as per plan & NC's to be closed on time. 5.Ensure On time closure of Process audit NC's. 6.All the activities to be effectively implemented as per TQM promotion plan. 7.Warranty targets of respective customers to be met. 8.Customer Complaint Management. -Register Customer complaints. -Form CFT to Analyze and initiate corrective and preventive Actions. -Initiate process audits & mistake proofing methods. -Maintain effective Customer Relationship Management. -IN ORDER TO Control customer returns (Rejects). -Ensure no customer escalations due to poor response on customer complaints. 9. Ensure QMS Training & culture building through QCC. 10.Ensure Process adherance as per CP/SOP. 11.Ensure No customer complaint due to process non complainces. 12. Ensure CSR Compliance for all customers. 13. Ensure no line stoppage due to Child parts Issues. Preferred candidate profile Education : BE in Mechanical Engineering with Min 7 years relevant experience OR DME with 10 years relevant experience. Perks and benefits Canteen

Role & responsibilities Overall work experience of minimum 10 yrs.; minimum 8 yrs. experience in Quality Lean Six sigma Black belt certified (Master black belt preferred) Experience in automation of aspects of Quality function Knowledge & experience of Agile methodology & demonstrate a digital mindset Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset Lead Lean Six Sigma culture, applying DMAIC, DMADV and DFSS methodologies to eliminate waste and enhance efficiency. Implement holistic BPR projects, integrating advanced technologies such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) to streamline operations. Process Redesign: Lead process redesign initiatives using Agile and Scrum methodologies, ensuring alignment with organizational goals and user needs. Stakeholder Management: Maintain strong client relationships through proactive communication, understanding client needs, and tailoring quality strategies accordingly. Business Intelligence: Utilize Business Intelligence tools like Power BI and Tableau to analyze data and provide actionable insights for decision-making. Lead Transactional Monitor to analyze transactional quality metrics using Six Sigma methodologies to identify trends and areas for improvement. Quality Assurance: Guide teams that will implement, and maintain SOPs; conduct regular internal and external audits to ensure compliance and high standards. SLA Management: Define, monitor, and manage Service Level Agreements (SLAs) with clients to ensure performance targets are met. Team Leadership: Empower and mentor the quality team, providing training, guidance, and support to achieve departmental objectives. Preferred candidate profile

Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Deliver No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports zero misses2.Process ComplianceCase targets 2 hours/ week logged to be updated with the process Mandatory Skills: L&P Policy Acquisition & Servicing.

Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPOs defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality teams intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption Deliver No. Performance Parameter Measure 1. Quality Standards Timely generation of reports, dashboards, insights to the respective team Accuracy of the data Feedback from the project teams on the insights Quality of insights shared with the team Mandatory Skills: Project Management.

Role & responsibilities Kindly share the updated resume, If already shared then Reply back that you are Interested for the role and that you will attend the interview. Role Overview: The Senior Manager / Manager - Quality will be responsible for ensuring the highest quality standards across manufacturing processes, supplier quality, and finished products. The role requires expertise in Six Sigma, Lean Manufacturing, and Process Quality to drive continuous improvement and operational excellence. The individual will lead quality initiatives, implement best practices, and collaborate with cross-functional teams to maintain product integrity and customer satisfaction. Key Responsibilities: Quality Strategy & Implementation: Develop and execute a comprehensive quality strategy aligned with business goals. Process Quality Management : Drive process improvements using Lean, Six Sigma, and other quality methodologies to enhance efficiency and reduce defects. Supplier Quality Assurance: Establish robust supplier quality control mechanisms to ensure consistent raw material and component quality. Manufacturing Quality: Implement best practices in quality control and assurance to ensure defect-free production and compliance with industry standards. Continuous Improvement: Lead initiatives to enhance manufacturing excellence, reduce waste, and optimize production processes. Root Cause Analysis & Corrective Actions : Investigate quality issues, implement corrective and preventive actions (CAPA), and ensure problem resolution. Regulatory & Compliance: Ensure compliance with industry regulations, certifications, and internal quality standards. Team Leadership: Mentor and lead the quality team, fostering a culture of quality excellence and continuous learning. Customer Focus: Analyze customer feedback, address quality-related concerns, and drive improvements to enhance customer satisfaction. Certifications: Six Sigma (Black Belt/Green Belt), Lean Manufacturing, or equivalent certifications preferred. Skills: Strong expertise in Lean, Six Sigma, and quality management systems. Experience in supplier quality management and vendor audits. Proven track record of leading process quality improvements and waste reduction initiatives. Ability to drive change, implement best practices, and influence cross-functional teams. Strong problem-solving, analytical, and decision-making skills. Excellent communication and leadership abilities Thanks & Regards, Jensy, Email: recruiter@apmcindia.in Contact.No: 9585586622

Job Summary Quality Engineer will be responsible for ensuring that the goods delivered to customers meet the agreed Quality parameters in all respect Main Responsibilities Incoming quality inspection from Supplier & qualification In process quality inspection & qualification Final / Outgoing quality inspection Attending to customer complaints Implementation of corrective action internal & supplier Continuous education of internal & supplier teams Ensure documentation of the necessary quality documents Maintain documents as per the QMS & EMS Process EDUCATION Degree / Diploma in Engineering Experience Looking for 4-6 Years of experience in shop floor quality in a manufacturing industry LANGUAGES Proficiency in local language & fluent in English Skills And Competences Eye for Detail, Attitude for quality, ISO procedure Additional Information Working in a light engineering / auto component manufacturing setup in incoming / supplier / customer quality, handling a shift independently Show more Show less

Ensuring adherence to quality standards, implementing stringent quality control systems and reduce rejection level & rework. On Line Inspection, Final Inspection, Non conformance recording , Root Cause Analysis, & Implementation of counter measures. Responsible for co-ordinating with production team and customer for resolution of problems. Knowledge of Kanban, JIT, Poka Yoke, QS-9000, TS 16949, TPM etc. will be preferred.

Role & responsibilities Ensure implementation of Delivery Process Conduct proper review and audit of all retail files Follow up on customer feedback post delivery and enquiry validations Daily follow ups and update any customer complaints to ensure the SSI is maintained as per dealership norms. Visit customer place incase of any complaints. Facilitate to ensure all Sales conusltants have completed online training in timely manner. Share all daily reports, MIS and online follow ups as required. Ensure Customer gives good rating for post delivery feedback and capture the same through emails and video recordings. Facilitate and conduct demo sessions and trainings along with Sales Managers Preferred candidate profile Excellent Communication skills Should be comfortable talking to customers Strong Analytical skills Should be comfortable using MS Excel Automobile experience would be an added advantage

Simulation, design and test of DC-DC regulator circuits Lead the overall power design architecture and topology, in conjunction with System Architects and System Engineers, for server and storage products Drive the DC-DC vendor and technology roadmap for server and storage products Lead the selection of off the shelf AC-DC and DC-DC power supplies for server and storage systems Use your technical knowledge and leadership skills to enable state-of-the-art electrical designs while meeting program schedule expectations Drive system modeling to create "right the first time" designs Drive design process improvements. Mentor younger engineers and technicians Create intellectual property that sets Viking apart from other server providers Drive fabrication partners to best-in-class performance. Develop product design requirements and documentation based on product requirements. Work with Program Management to create schedules that meet internal and customer requirements. Develop designs that satisfy costs, schedule, functionality, DFT and DFM requirements Participate as a leader or team member in the complete concept-to-release product development lifecycle Work closely with System Engineering, Software Engineering and Operations teams Provide Engineering-level Support for Customers and Operations for new and existing products Participate in continuous improvements in design process, quality, design and support activities

This position requires to use your technical knowledge to enable state-of-the-art electrical designs while meeting program schedule expectations Schedule tasks and mentor junior engineers and technicians Create intellectual property that sets Viking apart from other server providers Drive fabrication partners to best-in-class performance. Assist in the development of product design requirements and documentation based on product marketing requirements Develop designs that satisfy costs, schedule, functionality, DFT and DFM requirements Participate in design process improvements. Participate as a team member in the complete concept-to-release product development lifecycle Work closely with System Engineering, Mechanical Engineering, Software Engineering and Operations teams Provide Engineering-level Support for Customers and Operations for new and existing products Participate in continuous improvements in design process, quality, design and support activities Travel required to support product manufacturing and component fabrication, as we'll as o nsite support to customers Provide Engineering-level Support for Customers and Operations for new and existing products Participate in continuous improvements in design process, quality, design and support activities

This position requires to deploy technical knowledge and leadership skills to enable state-of-the-art electrical designs while meeting program schedule expectations Generate engineering specifications and functional block diagrams for storage and server based designs Generate schematics and oversee PCB layout for storage and server based designs Drive system modeling to create "right the first time" designs Drive design process improvements. Mentor younger engineers and technicians Create intellectual property that sets Viking apart from other storage and server providers Drive fabrication partners to best-in-class performance. Develop product design requirements and documentation based on product requirements. Work with Program Management to create schedules that meet internal and customer requirements. Develop designs that satisfy costs, schedule, functionality, DFT and DFM requirements Participate as a leader or team member in the complete concept-to-release product development lifecycle Work closely with System Engineering, Software Engineering and Operations teams Provide Engineering-level Support for Customers and Operations for new and existing products Participate in continuous improvements in design process, quality, design and support activities Design storage and server based products

Must to have experience Quality Tools as like six sigma , 7QC Tools , DOE, Fault tree analysis IATF 16949 QMS system , AIAG Core tools – APQP/PPAP/MSE/SPC /FMEA. In process Quality , Customer Quality and Vendor Quality.

Role & responsibilities Quality Assurance & Control Management of the quality department in the production carried out in the company. Develop, implement, and manage the Quality Management System (QMS) to meet company and industry standards. Lead Incoming Quality Control (IQC), In-Process Quality Control (IPQC), and Outgoing Quality Control (OQC) to ensure product conformance. Analyze in-process and final product defects, implement corrective and preventive actions (CAPA), and drive continuous improvement initiatives. Oversee quality-related documentation, including inspection reports, quality records, and non-conformance reports (NCRs). Handle customer concerns and claims, ensuring timely resolution and root cause analysis. Conduct supplier evaluations and new material assessments to maintain quality consistency and optimize supply chain performance. Monitor and improve production KPIs to ensure compliance with quality standards and efficiency goals. Process Improvement & Compliance Establish and drive continuous improvement initiatives using Lean, Six Sigma, and other quality tools. Ensure compliance with ISO standards and serve as the Quality Management Representative (QMR) for audits and certifications. Establish, Maintain and update the traceability to formalize changes in 5M (Man, Machine, Method, Material, Measurement) and 1E (Environment). Conduct internal audits to verify process compliance and identify areas for improvement. To support and work for the production engineering matter to improve the quality in the entire process. Team Leadership & Training Lead and mentor the quality team, including training newly hired technicians and production staff. Develop and implement a training and development plan for the quality department and cross-functional teams. Foster a culture of quality awareness and accountability across departments. 3D Printer-Specific Quality Management Oversee 3D printer operation and maintenance, ensuring optimal performance and print quality. Track and reduce material waste while improving efficiency in 3D printing production. Work closely with engineering teams to optimize firmware configurations and print parameters for prosthetic parts and other applications. Drive improvements in 3D printer technology to enhance speed, reliability, and cost-efficiency. Reporting & Documentation Generate and present monthly quality reports covering IQC, IPQC, OQC, and other key quality activities. Establish and maintain quality data tracking systems, including production lead times, defect rates, and maintenance records. Collaborate with production, R&D, and customer service teams to resolve quality-related challenges. Preferred candidate profile Bachelors degree in Mechanical Engineering, Industrial Engineering, Quality Management, or a related field. 5+ years of experience in quality management, preferably in a 3D printer manufacturing or high-tech production environment. Strong knowledge of ISO 9001, Six Sigma, Lean Manufacturing, and other quality methodologies. Experience with process audits, root cause analysis, and CAPA implementation. Ability to read engineer drawings and knowledge of necessary symbols and usage of tolerances and GD&T. Experience with creating checklist documentation for quality checkpoints for material acceptance. Excellent leadership, communication, and problem-solving skills. Proficiency in data analysis tools (Excel, Minitab, Power BI) and QMS software. WANT Experience in ISO 9001 maintenance audits and related evaluations Experience in team management in the quality department (managing at least three members). NICE TO HAVE Experience in quality control operations at a Japanese company. Familiarity with 3D printing technology, materials, and firmware configurations.

WE HAVE AN URGENT OPENING FOR OUR ESTEEM CLIENT IN (JAPANESE OEM COMPANY) Mandatory Requirement Department Process Quality Designation Assistant Engineer Qualification B.Tech /Diploma-Mechanical Experience 3 to 9 Years. Job Location Neemrana (Rajasthan) Required Experience/ Skill - 1. Knowledge Of AC Manufacturing - Process Quality 2. Can Handle Independently 20-30 Manpower on Rotational Shift Job Specification- 1. Responsible For PQSCDME 2. Responsible For Process Improvement And Man Power Handling 3. Should Have Good Knowledge Of 7QC Tools 4. Line Handling and Day to Day Issues and Related to Product Quality and Its Improvement 5. Analytical Skill 7 Qc Tools, SPC, ISO, Production & Process Auditing 6. Computer Knowledge 7. Good Communication, Presentation and Analytical Skill. Dear Candidate, Please Fill the Required Details Which Is Mentioned Below: & With Your Up Date Resume 1. Candidate Name 2. Qualification 3. Current company 4. Department 5. Designation 6. Present Salary 7. Expected Salary 8. Total exp 9. Contact number 10. Email id 11. Current location 12. Native Location 13. Notice Period Regards KANIKA 9354931520 naukri@innovationtriggers.in

In process Quality Control Gauges / Fixtures & Instruments Management Monitoring of Process and Product Parameter and Management. Validation of Product Parameter for Improvement and New Development. Monitoring & Maintaining the laboratory equipments Analysis of Major Rejection and Planning the Corrective action plan & Implementation. Conducting Daily Meeting for Major Rejection & Generating Quality Alert and News Conducting Off the job & ON the Job training for QC Inspectors & Skill Evaluation. 3C & 5S Management Incoming Quality Control Incoming Inspection of Parts as per Sampling Standard Monitoring Rejection of 100% Inspection Parts and sharing the report Weekly monitoring of scrap and its movement accountability Raising the QPIR for supplier complaints Coordinating of Supplier & SQ Mark Auditing Verification of Supplier Inspection reports & Test Certificates Manpower handling of Incoming Inspections Responsible for Incoming measuring Equipment,. Verification of Supplier ISIR & its reports. Role & responsibilities Preferred candidate profile

Role & responsibilities 1-5 years of experience in line inspection, quality inspection, or related field. Diploma holder in Mechanical or equivalent qualification required. Strong understanding of assembly line, production line, and process quality principles. Proficiency in performing quality control tasks such as visual inspections and documentation.

Role & responsibilities Review Customer complaints trend & CAPA action of customer complaints. Monitor IHR PPM/ defect trend. Monitor IHR PPM trend & CAPA phenomenon reduction. Updation of Quality documents like PFA/ In process report/ Control Plan/ SOP/ PDI as and when required. Supporting in closure of audit NCS and monitoring the evidences. Tooling improvement suggestions/ Process improvement suggestion. Monitor in process rejection and give action plan Reduce in process rejection and monitoring before coating Area.

1.Lead the process quality team. 2.Manage all quality-related issues with the manufacturing team (e.g., internal, supplier, customer). 3.Identify root causes and implement permanent corrective actions for product quality issues. Required Candidate profile 4.Communicate efficiently across the shop floor and with both internal and customer management. 5.Handle PPAP, SPC, and other quality documentation. 5.Provide training and development to team members.

Customer Quality, Process Quality, Handling Maruti / SMIL directly, strong process quality exposure, customer quality, inprocess, final product, qc,qa,qms, documentation, process oriented, audits, customer handling, CUSTOMER COMPLAINTS EXPOSURE

> Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No.Performance ParameterMeasure1.Process Performance Meet quality parameters in the account Trainings conducted Timeliness in reporting2.ComplianceAudit reports Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: Salesforce Functional Testing. Experience: 5-8 Years.

Hi , We are hiring for the ITES Company for Quality Manager Role. Overview Quality Manager - Voice is to ensure that all voice-based interactions between agents and customers meet company and client standards for service quality, compliance, and customer satisfaction. To monitor, evaluate, and improve the quality of customer interactions over phone calls, ensuring consistency, professionalism, and adherence to scripts, policies, and performance standards. Key Skills: a) Should have prior experience with the Utility domain / service industry b) Overall 10 Years of Minimum experience in Utility Domain/Service Industry c) Graduate d) Should have more than 2 years experience as a Assistant or Deputy Manager To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata ) Type : Job Code # 199 Job description: Should have prior experience with the Utility domain Should have prior experience in service industry Leading the service delivery teams, managing conflicts, and ensuring individual team's processes and tasks are carried out efficiently. Respond to customer service issues in a timely manner. Create effective process procedures, policies, and standards. Develop customer experience enhancement goals and coordinate with the team to meet them on a steady basis Maintaining positive relationships with customers Identifying customer needs and overseeing service delivery within the business context Determining ways to improve service efficiency without sacrificing customer experience. Assess service statistics and prepare detailed reports on your findings. Remaining organized and meeting deadlines Building partnerships and liaising with team leaders to meet client KPIs and solutions for issues that may arise Maintain accurate records and document all customer service activities and discussions Hire new agents Stay informed on the latest industry techniques and methods Competencies/Skills: Experience in customer service, leadership. Experienced in client management Good computer skills and the ability to use business support software. Strong customer service, project management, and quality control skills. Good resource planning skills. Excellent leadership and customer service skills. Strong teamwork skills and attention to detail