279 Process Orientation Jobs - Page 6

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of a Senior Consultant Specilist In this role, you will: Design and develop systems to support strategic business initiative. Interpret requirements, provide estimations, and participate in agile development project lifecycles. Troubleshoot defects and come up with sustainable solutions. Work with end-to-end teams from requirements analysis to production rollout. Interact with a large global team to come up with strategic solutions. Build sustainable software with quality, reusability, scalability, and supportability. Innovate tools wherever possible. Providing support to the solution architect to ensure that solutions and services are supported by the right architectures & systems Requirements To be successful in this role, you should meet the following requirements: Overall IT experience of 8+ years. Strong knowledge and experience in Core Java (Java 11), Collections, Multithreading, Spring, Spring Boot, Microservices. Database technologies like PostgreSQL, MSSQL, Oracle. Middleware technology like MQ, Solace, RESTful Services. Experience with developing distributed data grid platforms with low latency and high availability. Experience with build and development tools such as, Eclipse, GIT, JIRA, Intellij, Maven, Ansible, Jenkins Highly literate and articulate, with the ability to distil complex business concepts into simple language Having innovative mindset. self-starter, with a desire to own a problem until successful solution is found Perform system analysis, design, coding and testing and according to the Bank s development standard and meeting quality requirements. Excellent communication and problem-solving skills. Demonstrate the ability to resolve the difficult situation. Candidate should have sense of ownership & urgency, attention to detail, flexibility, process orientation, strong analytical skills, sense of vigilance & adherence to all compliance procedures & policies. Strong analytical and problem-solving skills, able to work independently, proactively and under pressure against multiple deadlines. Ability to manage relationships with various stakeholders. Strong teamworking skills including working with remote teams. Successful track record of system implementation and support. Experience working in a global, matrix environment with remote teams and customers Highly motivated with a positive and proactive attitude to learn new technologies. Experience working within an agile environment

Zonal Manager_Field Sales and Servicing This is a P&L Leadership position that involves servicing existing customers by offering them a world- class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need-sensitive client servicing team, and executing various marketing initiatives. Experience Range: 7 - 10 years Educational Qualifications: Any graduation,andMBA/PGDM Job Responsibilities: Grow the business in terms of top-line & bottom-line for the Zone Develop & execute the annual operating plan - revenue & cost planning and forecasting Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing paid members Ensure timely delivery of services to clients Analyze customer feedback, draw business intelligence and review the benefits of core services being offered and ensure a high client satisfaction level Setup a system that delivers high customer retention Recruit, train & develop a client servicing team that is need sensitive, has a consultative selling approach & is proactive at offering the highest level of customer delight Should possess geographical knowledge of Chennai. Should be fluent in Tamil. Skills Required: Big Ticket Sales,Key Client Relationships,Client Services,Cross-functional Team Leadership,Digital Marketing,Business-to-Business (B2B) Candidate Attributes: Data analytic Customer focus & service orientation IT savvy & process orientation Minimum experience of 5+ years in managing a large team size of 100+people

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance. Role Accountability Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan. Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements Identify critical/non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner Ensure 100 % SVCL coverage at all vendor locations of the Zone Ensure monthly cost provisions are reported to Finance team as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge offs, Gross write-off, GNPA rates, Settlement loss rates, rate of recovery Measures of Success Portfolio Coverage GNPA (Gross Non Performing Asset) Rate and Value 30+ and 90+ Delinquency rate 30 to write off POF (Product of Flows) GWO (Gross Write Off) Cost of collection Settlement waiver rate Absolute Recovery Settlement waiver rate Cost of collection Extraction rate CAPE management ROR Absolute recovery/ACM Regulatory Customer complaint % Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

": " Strategy : Architect and supervise comprehensive digital marketing blueprints to catalyze growth, drive sales, and enhance customer acquisition for clientele. Business Growth: Grow the business revenue through existing brands or adding new brands Campaign Supervision: Spearhead and administer large-scale, multi-channel digital initiatives, guaranteeing optimal ROI, CPA, and overall performance metrics. Team Leadership: Provide mentorship, guidance, and oversight to a team of digital marketers, analysts, and content creators, nurturing an environment of innovation and perpetual enhancement. Data-Driven Decision Making: Utilize analytical tools (such as Google Analytics, ADH, DCM etc.) to monitor, scrutinize, and report on campaign performance, refining strategies based on derived insights. Skills: Must have previously managed D2C performance campaigns and possess a robust understanding of platforms (Google/Meta) & all campaign types (A+sc, catalog, Pmax, shopping). Experience with other platforms (partners like Paytm, Gpay, PhonePe & Affiliate Partners) is desirable. Process Oriented: The candidate should exhibit process orientation and proficiency in defining and implementing processes to ensure seamless operations. Client Relations: Interact with high-profile clients to comprehend their business objectives, provide consistent updates, and offer strategic suggestions for performance augmentation. Budget Management: Allocate and oversee budgets across digital channels to ensure optimal expenditure and return on investment for campaigns. New Trends & Innovations: Remain abreast of the latest trends in digital marketing, performance tools, and industry best practices, incorporating avant-garde techniques. Collaboration: Collaborate cross-functional teams to deliver holistic marketing solutions and ensure requirement fulfilment for client. #LI-Promoted ",

Seniors Artists play a very important role in the art team. They often take on the most complex of art creation tasks on projects, and their role extends to beyond creation of art. They help with the study and interpretation of client specifications and requirements, create queries for the client, do first level artistic check of the work done by artists, troubleshooting etc The Senior Artist position is a key stepping stone to higher roles such as Art Lead and Specialist. The role therefore has not only art creation responsibilities, but it also has elements of responsibilities from higher roles such as those related to work estimation or first level review of the work of peers and juniors. Job Description: Study and interpret client brief and specifications to arrive at a clear understanding of work requirement Assist in effort estimation for new work Contribute to the pre-production work by collecting relevant references, creating checklists, formulating queries for clients etc. Help establish clarity in asset creation workflow for a project by creating the sample asset Create high quality error free 3D assets as per client s specifications Deliver files as per client specifications / best practices with regard to file naming, folder structure etc. Undertake the creation of benchmark assets for a project Provide direction / guidance to artists on the team. If required, do a first level check of their work to ensure adherence to artistic and technical requirements Help with troubleshooting on the project Actively participate in team meetings. Provide ideas and suggestions that can contribute to project success. Identify risks and raise red flags accordingly Regularly and clearly communicate status of their work, and that of any artists in their charge, to the Lead and the PM Ensure that the work of self, and that of artists in their charge, is completed within the budgeted effort Skills Excellent 3D environment creation skills High degree of proficiency in the use of industry standard software like Maya, Max, Photoshop and zBrush Hands on experience working with software like Substance Painter, Substance Designer, Blender Strong knowledge of Game Art pipeline, Realtime shaders and engines like Unreal and Unity. Strong attention to detail Good communication skills verbal and written Self-starter Team player Experience At least 5 years of experience in creating 3D art assets for AAA titles

SBI Funds Management Ltd Role Title: HR Operations - ER & Compliance Key Responsibility 1.Employee Relations Handle all employee relations (disciplinary actions) related cases in the organisation. Manage various disciplinary actions in line with the policy framework. Draft suspension, warning , show cause and termination letters. Guide and coordinate with stakeholders to set up departmental inquiries. Coordinate with internal and external legal teams to get an opinion on various ER cases reported to HR and take these cases to their logical conclusion. Maintain a tracker of all ER cases for timely closures Coordinate with businesses and departments to get detailed investigation reports and evidence for all referred disciplinary cases. Keep management updated about new amendments/changes in labour laws and the latest landmark judgments. 2.Compliance Coordinate with external compliance vendors to ensure that branch level compliance is done on time. Maintain a tracker to ensure that all returns/compliance under applicable labour laws is compiled on time. To ensure all vendors complied with the CLRA. Provide all required data to the vendor to complete the compliance under labour law. Provide periodic updates to management about the status of compliance in branches Ensure the HR function has complied with all regulatory requirements. ( SEBI)_ 3.Internal/External Audit To conduct internal audits of all HR processes/data on a monthly/quarterly basis. To ensure that data maintained at HRIS is accurate. Manage process/SOP dashboard to ensure that all regular processes are conducted within the agreed timeline. Submit periodic reports to show process efficiency. Understand external audit requirements & to provide the required data to external auditors. Act as single point of contact for all external audits. 4.Off-Roll Associates Management To oversee off-roll associate data maintenance and periodically review the data accuracy. Coordinate with manpower vendor to ensure all compliance related to the off-roll associates are complied. Manage engagement activity for off-roll associates. Handle off roll related queries. Review existing processes for off roll management. 5. HR Operations Assist with various processes in HR Ops To act as a backup to the HR Ops function. Share monthly data / MIS with various stakeholders. Handle various activities of HR Operations Note: Additional responsibilities may be added from time to time depending on organisational requirements. Competencies required for the role Detail orientation; Usage of Technology; Process orientation; Commercial Orientation; Living the values; Usage of Software Applications & Tools; Teamwork Education Qualification 1) MBA (Full Time) / LLB Experience 1) 5- 7 Years in the similar domain in the service industry.

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for delivering on business metrics of portfolio resolution, norm, rollback and extraction/absolute recovery and ROR as per business operating plan through a team of Agency managers and Collection Vendors. Role Accountability Devise vendor allocation strategy for the CD/region and ensure appropriate capacity addition basis future business inflows in line with ACR guidelines Ensure adequate legal interventions on the portfolio Ensure various critical segments as defined by business are reviewed and performance is driven on them Conduct regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Reinforce compliance standards with area collection managers and vendors to drive adherence to code of conduct Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure monthly cost provisions are reported as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes In cases pertaining to Banca delinquencies, collaborate with partner bank branches in respective locations to track customers Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Settlement waiver rate Extraction Rate ACM CAPE ROR Regulatory Customer complaint % Vendor SVCL Audit adherence Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Job Description Position Customer Retention Officer No. of Positions 1 Department Customer Retention Team Function Operations Reporting to Manager -Collections Band 5 Location Jaipur Last date of submission Key Responsibilities Collections Sole responsibility of targets basis allocated base on Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc. Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations Measure of Success 100% completion of assigned activities by 7th of every month Completing daily face to face meetings as per goal sheet Driving Top 30 high value cases with 100% meeting Providing 100% resolution to customers query !00% Tracking and timely closure of service request if logged for any of the allocated customers Maximizing positive portfolio (Promise to Pay) by providing right advice to customers to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan Driving Special revival scheme and change in term to resolve financial constraint By ensuring 100% meetings on silent grief cases Collecting written grievance from the customer and getting it logged in system Percentage of customer retention from allocated base surrendering the polices by explaining insurance benefits, ulip retention tools, switching, long term growth, comparison with other financial products Conversion of non ECS base to E-NACH/ECS by explaining benefits of continuing policy on E-Nach/ ECS for huddle free payment Ensuring collection and registration along with necessary documents of auto pay mandates from customers on non auto pay Desired qualification and experience Graduation in any stream with prior experience in insurance, customer services profile. Prior experience in renewal retention team is an added advantage Knowledge and skills required Ability to handle pressure and work in a competitive environment. Open to learning, Very High Process orientation , Effective communication skills. Should have a personal vehicle and smart phone

Lakshya, a Keywords Studios company, in India is headquartered in Gurgaon and has a team of over 700 employees spread across studio facilities in Gurgaon, Pune and Seattle, and sales offices in San Diego and Tokyo. Setup in 2004, Lakshya has, over the last 20 years, created a reputation in the game development industry for being a highly talented and dependable game art studio. During this time, Lakshya has created art for over a hundred game titles, including hugely successful global hits such as Bloodborne, Dark Souls II, Just Cause 3, WWE 2K16, Uncharted 2, Farmville and Cityville. Lakshya s senior team, which comprises of top-notch International and Indian talent, has a huge amount of experience of creating art for different game platforms and genres. Lakshya blends artistic creativity with strong process orientation in order to deliver best in class services. Lakshya works closely with NASSCOM to help in the growth of the game development eco-system in India. For more info, please refer to https://lakshyadigital.com/ About the Role: We are seeking a dynamic and technically sound L&D Manager to lead and enhance our organizations learning culture and deliver all the L&D programs. The ideal candidate combines strong technical proficiency in learning tools, platforms, and instructional design methodologies with exceptional leadership and stakeholder management skills. You will drive strategic L&D initiatives, manage end-to-end learning programs, and mentor a team to deliver impactful learning experiences aligned with business goals. Qualifications: A bachelor s or a master s degree in human resources, Education, Business, or related field. Certifications in instructional design, learning technologies, or project management (e.g., ATD, CIPD,

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Patient Journey Partner (Oncology) Job Location: Hyderabad We are seeking candidates to join our team as Patient Journey Partner In this role, you will have the opportunity to make a meaningful impact on patient care by connecting Roche capabilities and resources to co-create solutions with key stakeholders involved in the patient journey. Your role is multifaceted, addressing diverse patient journey needs such as accelerating access to treatments, streamlining decision making. This role is locally embedded in the ecosystem, it is an integrated role, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs). The PJP focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. They also bring the inside out, to bring Roche expertise, science and knowledge to the ecosystem. Your Opportunity You will be responsible for end to end management of Top Therapy Area Expert relations and legitimate needs through right identification of challenges, belief, motivators You will be a one point of contact for top accounts of the state. You will be creating and executing strategies for the top public and private accounts, aligning with and support state teams for effective execution of the state strategies, so as to serve and maximize patients with Roche Innovations You will be building relationship with key decision makers in the account Identifying and resolving business issues in top accounts and Implement strategies and drive results for enhancing access to Roche innovations You will be leading collaboration in field through co-creation of solutions for key accounts Who you are You are someone who has a relevant graduate/ post graduate degree in Science. From an experience standpoint having more than 8 years commercial experience in Oncology (solid tumor) You must exhibit strong collaboration and networking skills, process orientation and alliance management Who we are A healthier future drives us to innovate. Together, more than 100 000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let s build a healthier future, together. Roche is an Equal Opportunity Employer. "

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Patient Journey Partner (Oncology) Job Location: Hyderabad We are seeking candidates to join our team as Patient Journey Partner In this role, you will have the opportunity to make a meaningful impact on patient care by connecting Roche capabilities and resources to co-create solutions with key stakeholders involved in the patient journey. Your role is multifaceted, addressing diverse patient journey needs such as accelerating access to treatments, streamlining decision making. This role is locally embedded in the ecosystem, it is an integrated role, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs). The PJP focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. They also bring the inside out, to bring Roche expertise, science and knowledge to the ecosystem. Your Opportunity You will be responsible for end to end management of Top Therapy Area Expert relations and legitimate needs through right identification of challenges, belief, motivators You will be a one point of contact for top accounts of the state. You will be creating and executing strategies for the top public and private accounts, aligning with and support state teams for effective execution of the state strategies, so as to serve and maximize patients with Roche Innovations You will be building relationship with key decision makers in the account Identifying and resolving business issues in top accounts and Implement strategies and drive results for enhancing access to Roche innovations You will be leading collaboration in field through co-creation of solutions for key accounts Who you are You are someone who has a relevant graduate/ post graduate degree in Science. From an experience standpoint having more than 8 years commercial experience in Oncology (solid tumor) You must exhibit strong collaboration and networking skills, process orientation and alliance management Who we are . Let s build a healthier future, together. Roche is an Equal Opportunity Employer. "

You are a strategic thinker passionate about driving solutions in Business Analysis . You have found the right team. As a Business Analyst in our Finance team, you will spend each day defining, refining and delivering set goals for our firm. Job responsibilities Manage the monthly production cycle for RWA calculation and reporting, including Basel 3 Advanced, Basel 3 Standardized, CCP, and Supplementary Leverage Ratio. Provide analysis to support RWA trends and forecast-to-actual variances. Support external regulatory filing deliverables, including the FR Y-9C, FFIEC 101, and Pillar 3. Perform ad-hoc quantitative impact analysis on the firm s RWA under Basel rules and regulations based on input parameters or infrastructure changes, specifically for Derivatives risk stripe. Conduct quarterly stress testing to support CCAR, ICAAP, and Risk Appetite deliverables. Evaluate and manage controls on key processes and functions. Prepare objective analysis to provide perspective to senior management, supporting decision-making on key issues related to regulatory capital. Required qualifications, capabilities, and skills Bachelor s degree and 1 year experience in Finance, Risk Management, or related field. Experience and technical understanding of derivative products. Exceptional excel/database/desktop skills. Ability to work in pressure-oriented environment and able to handle multiple tasks. Strong analytical, critical thinking, and problem solving skills with a track record of execution against deliverables; including the ability to take ownership and work independently while contributing to the broader team. Results oriented individual who can execute tasks within challenging time frame. Excellent organization and control focus. Superior attention to detail and process-orientation. Excellent interpersonal skills necessary to work effectively with colleagues at various levels of the organization. Preferred qualifications, capabilities, and skills Experience with Basel Capital Rules is preferred. Self-motivated team-player. Must possess the ability to research and resolve issues independently while working across teams to acquire needed information. Ability to synthesize and analyze large amounts of data to ascertain key facts and trends. Ability to develop strong client relationships and gain consensus on key decisions. You are a strategic thinker passionate about driving solutions in Business Analysis . You have found the right team. As a Business Analyst in our Finance team, you will spend each day defining, refining and delivering set goals for our firm. Job responsibilities Manage the monthly production cycle for RWA calculation and reporting, including Basel 3 Advanced, Basel 3 Standardized, CCP, and Supplementary Leverage Ratio. Provide analysis to support RWA trends and forecast-to-actual variances. Support external regulatory filing deliverables, including the FR Y-9C, FFIEC 101, and Pillar 3. Perform ad-hoc quantitative impact analysis on the firm s RWA under Basel rules and regulations based on input parameters or infrastructure changes, specifically for Derivatives risk stripe. Conduct quarterly stress testing to support CCAR, ICAAP, and Risk Appetite deliverables. Evaluate and manage controls on key processes and functions. Prepare objective analysis to provide perspective to senior management, supporting decision-making on key issues related to regulatory capital. Required qualifications, capabilities, and skills Bachelor s degree and 1 year experience in Finance, Risk Management, or related field. Experience and technical understanding of derivative products. Exceptional excel/database/desktop skills. Ability to work in pressure-oriented environment and able to handle multiple tasks. Strong analytical, critical thinking, and problem solving skills with a track record of execution against deliverables; including the ability to take ownership and work independently while contributing to the broader team. Results oriented individual who can execute tasks within challenging time frame. Excellent organization and control focus. Superior attention to detail and process-orientation. Excellent interpersonal skills necessary to work effectively with colleagues at various levels of the organization. Preferred qualifications, capabilities, and skills Experience with Basel Capital Rules is preferred. Self-motivated team-player. Must possess the ability to research and resolve issues independently while working across teams to acquire needed information. Ability to synthesize and analyze large amounts of data to ascertain key facts and trends. Ability to develop strong client relationships and gain consensus on key decisions.

We are seeking a detail-oriented and proactive Operations Specialist to join our team. The successful candidate will manage critical operational functions, including legal documentation, invoicing processes, and project controls. This role requires a strong understanding of operational workflows, excellent organizational skills, and the ability to ensure compliance and accuracy in fast-paced environments. The Operations Specialist will collaborate with cross-functional teams to support project delivery and financial accuracy while maintaining high standards of documentation and process efficiency. Key Responsibilities Legal Documentation-Draft, review, and manage legal documents, including contracts, non-disclosure agreements (NDAs), service agreements, and compliance forms. Ensure all documentation adheres to company policies, industry regulations, and legal standards.Maintain an organized repository of legal documents, ensuring accessibility and version control.Liaise with internal stakeholders (e.g., legal, finance, and project teams) and external partners to finalize agreements. Track document lifecycles, including renewals, amendments, and terminations.Invoicing and Financial OversightProcess, review, and validate invoices for accuracy, ensuring alignment with contracts and purchase orders. Manage invoice workflows, including issuance, tracking, and timely resolution of discrepancies.Collaborate with the finance team to ensure accurate billing, payment tracking, and reconciliation. Maintain records of invoices and payments in compliance with audit requirements.Identify and implement process improvements to streamline invoicing and reduce errors.Project ControlsSupport project planning and execution by monitoring timelines, budgets, and resource allocation. Develop and maintain project control tools, such as dashboards, schedules, and status reports. Track key performance indicators (KPIs) and project milestones to ensure on-time and on-budget delivery. Identify risks and bottlenecks in project workflows, proposing solutions to mitigate issues.Assist project managers in preparing reports for stakeholders, including cost analyses and progress updates.General Operations SupportStreamline operational processes to enhance efficiency and scalability. Coordinate with cross-functional teams to ensure seamless communication and workflow alignment.Maintain accurate and up-to-date records in company systems (e.g., ERP, CRM, or project management tools).Support audits and compliance reviews by providing documentation and process insights. Contribute to team initiatives, including process documentation and training. Qualification: Bachelors degree in Business Administration, Operations Management, Finance, or a related field (or equivalent experience). Experience in operations, project controls, or a similar role with exposure to legal documentation and invoicing. Strong understanding of contract management and legal documentation processes. Proficiency in invoice processing and financial reconciliation. Experience with project control methodologies (e.g., tracking budgets, schedules, and deliverables).Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools (e.g., Asana, Trello, MS Project, or similar). Exceptional attention to detail and organizational skills.Ability to manage multiple priorities and meet deadlines in a dynamic environment. Excellent communication skills, with the ability to collaborate with diverse stakeholders.PreferredExperience in industries such as construction, consulting, manufacturing, or technology. Familiarity with ERP systems (e.g., SAP, Oracle, NetSuite) or accounting software (e.g., QuickBooks, Xero).Knowledge of compliance frameworks (e.g., GDPR, SOX, or industry-specific regulations). Certification in project management (e.g., PMP, CAPM) or operations (e.g., Lean, Six Sigma). Experience with data visualization tools (e.g., Tableau, Power BI) for reporting. Key Competencies Analytical Thinking: Ability to analyze complex data sets, identify trends, and propose actionable solutions. Process Orientation: Strong focus on optimizing workflows and maintaining accuracy. Problem-Solving: Proactive in addressing operational challenges and mitigating risks. Collaboration: Comfortable working with cross-functional teams and external partners. Adaptability: Thrives in a fast-paced environment with evolving priorities. Work Environment: This role may involve occasional travel to project sites or client locations. Standard working hours with occasional flexibility required to meet project deadlines.

Job Title : Operations Specialist (Legal Documentation, Invoicing, and Project Controls) Location: Hyderabad Employment Type: Full-Time We are seeking a detail-oriented and proactive Operations Specialist to join our team. The successful candidate will manage critical operational functions, including legal documentation, invoicing processes, and project controls. This role requires a strong understanding of operational workflows, excellent organizational skills, and the ability to ensure compliance and accuracy in fast-paced environments. The Operations Specialist will collaborate with cross-functional teams to support project delivery and financial accuracy while maintaining high standards of documentation and process efficiency. Key Responsibilities Legal Documentation-Draft, review, and manage legal documents, including contracts, non-disclosure agreements (NDAs), service agreements, and compliance forms. Ensure all documentation adheres to company policies, industry regulations, and legal standards.Maintain an organized repository of legal documents, ensuring accessibility and version control.Liaise with internal stakeholders (e.g., legal, finance, and project teams) and external partners to finalize agreements. Track document lifecycles, including renewals, amendments, and terminations.Invoicing and Financial OversightProcess, review, and validate invoices for accuracy, ensuring alignment with contracts and purchase orders. Manage invoice workflows, including issuance, tracking, and timely resolution of discrepancies.Collaborate with the finance team to ensure accurate billing, payment tracking, and reconciliation. Maintain records of invoices and payments in compliance with audit requirements.Identify and implement process improvements to streamline invoicing and reduce errors.Project ControlsSupport project planning and execution by monitoring timelines, budgets, and resource allocation. Develop and maintain project control tools, such as dashboards, schedules, and status reports. Track key performance indicators (KPIs) and project milestones to ensure on-time and on-budget delivery. Identify risks and bottlenecks in project workflows, proposing solutions to mitigate issues.Assist project managers in preparing reports for stakeholders, including cost analyses and progress updates.General Operations SupportStreamline operational processes to enhance efficiency and scalability. Coordinate with cross-functional teams to ensure seamless communication and workflow alignment.Maintain accurate and up-to-date records in company systems (e.g., ERP, CRM, or project management tools).Support audits and compliance reviews by providing documentation and process insights. Contribute to team initiatives, including process documentation and training. Qualification: Bachelors degree in Business Administration, Operations Management, Finance, or a related field (or equivalent experience). Experience in operations, project controls, or a similar role with exposure to legal documentation and invoicing. Strong understanding of contract management and legal documentation processes. Proficiency in invoice processing and financial reconciliation. Experience with project control methodologies (e.g., tracking budgets, schedules, and deliverables).Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools (e.g., Asana, Trello, MS Project, or similar). Exceptional attention to detail and organizational skills.Ability to manage multiple priorities and meet deadlines in a dynamic environment. Excellent communication skills, with the ability to collaborate with diverse stakeholders.PreferredExperience in industries such as construction, consulting, manufacturing, or technology. Familiarity with ERP systems (e.g., SAP, Oracle, NetSuite) or accounting software (e.g., QuickBooks, Xero).Knowledge of compliance frameworks (e.g., GDPR, SOX, or industry-specific regulations). Certification in project management (e.g., PMP, CAPM) or operations (e.g., Lean, Six Sigma). Experience with data visualization tools (e.g., Tableau, Power BI) for reporting. Key Competencies Analytical Thinking: Ability to analyze complex data sets, identify trends, and propose actionable solutions. Process Orientation: Strong focus on optimizing workflows and maintaining accuracy. Problem-Solving: Proactive in addressing operational challenges and mitigating risks. Collaboration: Comfortable working with cross-functional teams and external partners. Adaptability: Thrives in a fast-paced environment with evolving priorities. Work Environment: This role may involve occasional travel to project sites or client locations. Standard working hours with occasional flexibility required to meet project deadlines.

Job Title : Operations Specialist (Legal Documentation, Invoicing, and Project Controls) We are seeking a detail-oriented and proactive Operations Specialist to join our team. The successful candidate will manage critical operational functions, including legal documentation, invoicing processes, and project controls. This role requires a strong understanding of operational workflows, excellent organizational skills, and the ability to ensure compliance and accuracy in fast-paced environments. The Operations Specialist will collaborate with cross-functional teams to support project delivery and financial accuracy while maintaining high standards of documentation and process efficiency. Key Responsibilities Legal Documentation-Draft, review, and manage legal documents, including contracts, non-disclosure agreements (NDAs), service agreements, and compliance forms. Ensure all documentation adheres to company policies, industry regulations, and legal standards.Maintain an organized repository of legal documents, ensuring accessibility and version control.Liaise with internal stakeholders (e.g., legal, finance, and project teams) and external partners to finalize agreements. Track document lifecycles, including renewals, amendments, and terminations.Invoicing and Financial OversightProcess, review, and validate invoices for accuracy, ensuring alignment with contracts and purchase orders. Manage invoice workflows, including issuance, tracking, and timely resolution of discrepancies.Collaborate with the finance team to ensure accurate billing, payment tracking, and reconciliation. Maintain records of invoices and payments in compliance with audit requirements.Identify and implement process improvements to streamline invoicing and reduce errors.Project ControlsSupport project planning and execution by monitoring timelines, budgets, and resource allocation. Develop and maintain project control tools, such as dashboards, schedules, and status reports. Track key performance indicators (KPIs) and project milestones to ensure on-time and on-budget delivery. Identify risks and bottlenecks in project workflows, proposing solutions to mitigate issues.Assist project managers in preparing reports for stakeholders, including cost analyses and progress updates.General Operations SupportStreamline operational processes to enhance efficiency and scalability. Coordinate with cross-functional teams to ensure seamless communication and workflow alignment.Maintain accurate and up-to-date records in company systems (e.g., ERP, CRM, or project management tools).Support audits and compliance reviews by providing documentation and process insights. Contribute to team initiatives, including process documentation and training. Qualification: Bachelor s degree in Business Administration, Operations Management, Finance, or a related field (or equivalent experience). Experience in operations, project controls, or a similar role with exposure to legal documentation and invoicing. Strong understanding of contract management and legal documentation processes. Proficiency in invoice processing and financial reconciliation. Experience with project control methodologies (e.g., tracking budgets, schedules, and deliverables).Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools (e.g., Asana, Trello, MS Project, or similar). Exceptional attention to detail and organizational skills.Ability to manage multiple priorities and meet deadlines in a dynamic environment. Excellent communication skills, with the ability to collaborate with diverse stakeholders.PreferredExperience in industries such as construction, consulting, manufacturing, or technology. Familiarity with ERP systems (e.g., SAP, Oracle, NetSuite) or accounting software (e.g., QuickBooks, Xero).Knowledge of compliance frameworks (e.g., GDPR, SOX, or industry-specific regulations). Certification in project management (e.g., PMP, CAPM) or operations (e.g., Lean, Six Sigma). Experience with data visualization tools (e.g., Tableau, Power BI) for reporting. Key Competencies Analytical Thinking: Ability to analyze complex data sets, identify trends, and propose actionable solutions. Process Orientation: Strong focus on optimizing workflows and maintaining accuracy. Problem-Solving: Proactive in addressing operational challenges and mitigating risks. Collaboration: Comfortable working with cross-functional teams and external partners. Adaptability: Thrives in a fast-paced environment with evolving priorities. Work Environment: This role may involve occasional travel to project sites or client locations. Standard working hours with occasional flexibility required to meet project deadlines.

Skill required: Incentive Compensation & Trade Promotion - Pricing & Profitability Optimization Designation: Sales Prog & Incentive Mgmt Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.A set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for "- Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment.- Strong understanding of sales principles and methodologies- Expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Strong analytical skills with proficiency in data manipulation and reporting tools- Expertise in sales performance metrics, incentive plan design, and compensation methodologies- Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders- Proven leadership abilities to manage and motivate a team- Experience with CRM systems and incentive compensation software- Financial acumen and understanding of budgeting and forecasting- Bachelor s degree in Business Administration, Finance, or a related field ""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Agility for quick learning- Negotiation skills- Process-orientation- Collaboration and interpersonal skills"Varisense, Anaplan, Calidus Roles and Responsibilities: "An ""Incentives Management Team Lead"" is responsible for overseeing the design, implementation, and ongoing management of incentive programs within an organization, leading a team to ensure accurate calculations, timely payouts, and alignment with business goals, while collaborating with cross-functional teams to optimize incentive strategies and compliance with relevant regulations; key duties include developing incentive plans, analyzing performance data, resolving disputes, and driving process improvements to maximize program effectiveness. Key Responsibilities:Incentive Plan Design & Development:Collaborate with sales, marketing, and HR to design and implement incentive plans aligned with business objectives and performance metrics. Develop complex incentive structures, including quota setting, target calculations, and payout formulas. Ensure clear communication of incentive plans to all eligible employees. Data Analysis & Reporting:Analyze sales performance data to assess the effectiveness of incentive programs and identify areas for improvement. Generate comprehensive reports on incentive payouts, sales trends, and key performance indicators (KPIs) for management review. Utilize data analytics tools to identify patterns and insights to optimize incentive plans. Team Management & Leadership:Lead and mentor a team of incentive analysts responsible for data management, calculation, and payout processing. Assign tasks, provide coaching, and develop team skills to ensure operational efficiency. Foster a collaborative work environment and promote continuous improvement within the team. Compliance & Governance:Ensure adherence to all applicable incentive compensation regulations and company policies. Monitor incentive plan compliance, identify potential issues, and implement corrective actions. Conduct regular audits and reviews to maintain data accuracy and compliance. Stakeholder Management:Collaborate with cross-functional teams including sales leadership, finance, HR, and IT to address incentive program related issues and implement necessary changes. Communicate incentive plan updates and address inquiries from sales representatives and managers. " Qualification Any Graduation

Skill required: Incentive Compensation & Trade Promotion - Pricing & Profitability Optimization Designation: Sales Prog & Incentive Mgmt Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.A set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for "Experience in sales, customer support, account management, marketing, or consulting3+ years of experience managing and developing a team8+ of work experience in sales, account management, customer support, marketing, or consulting.BA/BS degree or equivalent practical experience.Sales expertise:Analytical skills:Strong ability to analyze complex sales data and interpret insights to inform rebates plan adjustments. Sales process knowledge:Deep understanding of the sales cycle, sales methodologies, and key performance indicators. Project management:Ability to manage multiple incentive plan projects simultaneously with deadlines. Communication skills:Effective communication to clearly explain complex rebate plans to sales reps and leadership. Technical proficiency:Expertise in salesforce automation (CRM) tools and data analysis software. ""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Agility for quick learning- Negotiation skills- Process-orientation- Collaboration and interpersonal skills"Varisense, Anaplan, Calidus Roles and Responsibilities: "ResponsibilitiesTeam Management.SLA and Performance Management.Operational Management.Hiring, Coaching and Mentoring.Leadership.Leave and Attrition Management.Lead and mentor a team of Sales support analysts, providing guidance on sales partner enablementSales Operations Rebates Team Leader is a position within a sales organization responsible for managing a team that focuses on processing and managing customer rebates, ensuring accurate calculations and timely payouts, while also optimizing the overall rebate process to maximize profitability for the company; essentially leading the team that handles the administrative and operational side of customer rebate programs within sales operations. Key Responsibilities:Team Management:Oversee a team of rebate analysts, assigning tasks, coaching performance, and ensuring efficient workflow for processing rebate claims. Rebate Policy Administration:Interpret and enforce rebate program guidelines, ensuring compliance with company policies and customer contracts. Data Analysis:Analyze sales data to identify potential rebate opportunities, calculate rebate amounts accurately, and identify areas for process improvement. Customer Interaction:Collaborate with sales teams to communicate rebate terms to customers, address inquiries, and resolve any rebate-related issues. System Management:Manage rebate tracking systems and ensure data integrity, including system updates and maintenance. Reporting and Analysis:Generate regular reports on rebate performance, including key metrics like total rebate payouts, customer rebate utilization, and ROI. Process Improvement:Identify opportunities to streamline the rebate process, implement automation, and reduce administrative burden. " Qualification Any Graduation

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing the day-to-day planning, operation and problem-solving of team of ~20 contact center agents to meet required service level standards in customer management. Role Accountability Manage regular functioning of the Contact Center by effective and timely resource planning, adhering to floor schedule and hygiene, monitoring performance through error trackers, providing feedback to team members, driving productivity Oversee timely and satisfactory resolution of customer complaints and engage with customer for escalations Monitor and drive KPIs such as productivity, Customer detractor scores Partner with SME team to reduce unwarranted inflow of Fee Waiver including Pricing Deviation LOAs, wrong referral / incorrect tagging cases Ensure process documentation and compliance adherence Measures of Success Achievement of defined SLAs (TAT, Average Handling Time, Call response rate, Call quality) Avoidable escalation % CSAT Score Reduction in incorrect tagging/ wrong referral for hub Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of inbound and outbound voice processes Understanding of upstream/downstream process understanding impacting customers Competencies critical to the role Relationship Building Problem Solving Detail Orientation Process Orientation Qualification Graduate in any discipline Preferred Industry FSI

Job Description Position Customer Retention Officer/ AM Customer Retention Officer No. of Positions 100 Department Customer Retention Team Function Operations Reporting to Manager -Collections Band 5 Location Last date of submission Key Responsibilities Collections Sole responsibility of targets basis allocated base on Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc. Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations Measure of Success 100% completion of assigned activities by 7th of every month Completing daily face to face meetings as per goal sheet Driving Top 30 high value cases with 100% meeting Providing 100% resolution to customers query !00% Tracking and timely closure of service request if logged for any of the allocated customers Maximizing positive portfolio (Promise to Pay) by providing right advice to customers to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan Driving Special revival scheme and change in term to resolve financial constraint By ensuring 100% meetings on silent grief cases Collecting written grievance from the customer and getting it logged in system Percentage of customer retention from allocated base surrendering the polices by explaining insurance benefits, ulip retention tools, switching, long term growth, comparison with other financial products Conversion of non ECS base to E-NACH/ECS by explaining benefits of continuing policy on E-Nach/ ECS for huddle free payment Ensuring collection and registration along with necessary documents of auto pay mandates from customers on non auto pay Desired qualification and experience Graduation in any stream with prior experience in insurance, customer services profile. Prior experience in renewal retention team is an added advantage Knowledge and skills required Ability to handle pressure and work in a competitive environment. Open to learning, Very High Process orientation , Effective communication skills. Should have a personal vehicle and smart phone

About this role This role is to be a part of the India based Talent & Culture team and will support the India & APAC offices with regards to talent & culture, leadership, learning and development across levels of management. This position will report to VP - Talent & Culture India and will partner closely with Talent specialists, HR Business Partners, Business Leaders and other key regional and global stakeholders to inform and support the implementation of these initiatives. Key Responsibilities Partner with the India and APAC talent & culture team to develop and implement talent development programs and initiatives that align with overall talent and culture agenda and drive growth for the business Support the design and delivery of tailored talent interventions in India scoping around high potential leaders acceleration, people managerial development and country-wide learning initiatives Own the delivery of New Joiners Onboarding experience for the region, in collaboration with Talent & Culture Operations team. Own the design and execution of early career talent initiatives in India ( Intern and Graduate Analyst Orientation ) Lead the delivery of people manager development programs in APAC region (Managing at BlackRock) Understand and analyze the training trends on professional development, foundational learning and onboarding within the India offices , ensuring high levels of understanding, participation, and engagement Utilize analytics and qualitative data to inform design and decision making around talent and culture programs Partner with HRBPs, Business stakeholders & local leaders to support local initiatives in line with global firm, HR and functional priorities Ensure adept project management of learning, talent and performance initiatives are delivered with maximum business impact Manage and maintain relationships with external facilitators and training providers . Assess and select new vendors as required and support vendor onboarding process Participate in adhoc projects across talent & culture team as needed Develop a deep understanding of the supported Academies , developmental and training programs Knowledge/ Experience required 1-3 years of relevant experience in the talent management vertical Preferably with a post graduate degree/ diploma in HR or organizational psychology Proficient in Microsoft Office applications (Word, Excel, PowerPoint and Outlook) Project Management and Stakeholder Engagement skills Solid verbal and written communication skills, including the ability to effectively reach out to and communicate with stakeholders and program participants via phone and e-mail. Knowledge of learning management applications (e. g. SAP Success Factors, Workday) preferred Process orientation and attention to detail Development Value This is a great opportunity for a talent specialist to deepen or broaden their understanding of Talent, Learning and Development, Employee Engagement and Performance Management within the firm. Our benefits . Our hybrid work model . At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It s why we re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www. linkedin. com/company/blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we'do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust we'llness and we'llbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a we'll curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as we'll as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

We are seeking a highly skilled and experienced Contract/Compliance Senior Associate to join our team The ideal candidate will have proven expertise in reviewing, redlining, and negotiating a wide range of contracts, including Non-Disclosure Agreements, Software License Agreements, Data License Agreements, Pharmaceutical Contracts, Publishing Contracts, Vendor Services Agreements, masterservices Agreements, Statements of Work, License Purchase Agreements, Lease Agreements, and other commercial contracts Responsibilities Engage directly with counterparties to negotiate contractual provisions Support the creation of contract negotiation playbooks and harmonization of contract templates Drive the entire contract lifecycle as per requirements Resolve queries and perform quality check on projects Understand the commercial and legal implications of contracts and the subsequent redline changes for taking agreements to closure Experience in GDPR with respect to (i) identifying any vendor contracts where Privacy Shield is still being used as a transfer tool and (ii) updating the transfer tool in these contracts by inserting Standard Contractual Clauses ( SCCs ) Negotiate the vendor revisions and execute contracts on CLM Conduct due diligence on client tool on contracts to identify and extract key clauses Capturing key data from the contracts and prepare a due diligence report Address contractual queries from engagement stakeholders in case of any ambiguity Provide clarity on contract language by conducting contract research Recommend contract change in case of any gap identified related to contractual clauses in the interest of the Service Provide Maintain document repository of all contractual documents including change orders, SOWs, obligation artifacts etc Extract and track the contractual obligations systematically by categorizing the criticality, priority and business impact Work closely with the Service Delivery Manager/Action Owners to ensure the compliance of contractual obligations related contracts Plan and manage projects with the Project Manager to ensure the performance and delivery of the services within timelines and with expected Identify the risk associated with the non-compliance of contractual obligation Work as one team and assist other team members to achieve client requirements while working on multiple contract processes Provide professional, timely, and prompt responses to the Delivery Managers to support the client(s) Manage deadlines efficiently without delays Maintain focus and attention to detail with an appreciation for the need to consistently achieve 100% accuracy Escalate issues promptly and appropriately Record all time completely and accurately in accordance with established policy Manage project-related files and documents Client Management: Demonstrate the ability to provide effective inputs for client calls Produce accurate, clear, and concise client emails Demonstrate business acumen and a strong understanding of client needs for quality work People Management: Act as a team player and help foster team spirit Work as a SME and guide the team with process queries by resolving escalations timely What will help you succeed in this roleEssential Legal knowledge relevant to the practice group or service line Strong process orientation and exceptional attention to detail Client management skills Experience in reviewing, redlining, and negotiating a wide range of contracts Excellent data management and data extraction skills Superior writing and research skills Flexibility in working on any of the tools or spreadsheets as required Desirable Experience: 4+ years of relevant experience (experience in a law firm or as in-house counsel is a plus Education: Law Graduate Skills: Excellent English reading and writing skills, and working knowledge of the redlining/track changes feature within Microsoft Word What we offer At DWF, we'deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family In addition to our standard benefits, we offer a wide range of flexible benefits and robust we'll-being programs Our recruitment process upholds the highest standards of fairness and engagement It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation We aim to create a positive experience for all candidates and offer any adjustments or additional support About us DWF is a global legal business providing Complex, Managed and Connected Services We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we'do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust we'llness and we'llbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a we'll curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose The role is responsible to manage all collection vendor audit processes and activities ensuring alignment with the overall as we'll as functional business objectives. Role Accountability Coaching Mentoring - Vendors Agency Managers- 50% Manage New Hire Orientation on SVCL, Code of Conduct, Compliance guidelines for vendor staffs and new hired agency managers in base aligned locations Ensure Quarterly Code of Conduct refreshers are in place for executives at aligned locations/vendor staffs Ensure shorter learning curve on key compliance metrics track agent/agency performance/improvement Lead Operational Process trainings and demystification on policies Work with stakeholders to prepare Monthly training calendars basis TNI Ensure telephonic customer interactions made at vendor premise are checked on quality compliance parameters Sample Live call listening/barging at vendor premise Coach vendor staff to improve quality of interaction with customers, thereby reducing customer facing company impacting defects (Reputational Financial) Vendor Process Quality Check -30% Review Analyze SVCL assessed by Line Managers Review 3rd party collection vendors on defined SVCL parameters across locations (Tier I, II III) for SBI Card Review outsourced tele-calling shops on defined SVCL parameters Closure of SVCL with respective line managers as per defined timelines Exit /Offboarding review of vendors and ensure data purging, HDD disposal and issuance of no objection clearance Drive adherence to defined SVCL PEN Reporting -20% Train and coach staff on SVCL parameters in aligned zone to reduce repeatability of defects Highlight red flags with potential process fix to stakeholders Provide input into the design and execution of action plans for identified issues Maintain Data security check and report publishing to management Measures of Success Adherence to SVCL guidelines for Vendor coaching SVCL PEN target SVCL Report Closure within Business TAT Identify Process Gaps, Closure Reporting Decrease of defect trend of assigned vendors / zone Process Adherence as per MOU Technical Skills / Experience / Certifications NA Competencies critical to the role Analytical Ability Process Orientation Detail Orientation Stakeholder Management Qualification Graduate/ Postgraduate in any discipline Preferred Industry FSI

The Roles and Responsibilities: Manage overall Banking Operations BAU functions including but not limited to terminal procurement and management for merchants. Building expertise to solve conflicting rules and payment failures through smarter routing Managing ongoing regulatory expectations with precision. Structuring testing based terminal enablement that can reduce our payment failures Strategic approach to establish process and system design for tracking all terminal requests to reach the end state. Work closely with banks to constantly improve delivery standards TAT Management for tickets raised by internal customers Ensure there is no disruption of payment acceptance for Bank s merchants Monitor processes for identifying early signs needing correction or support Identify new requirements and get required support Process documentation & Automation Internal and external stakeholder management Own & execute end to end queries internally, cross-functionally & with our banking partners Understand and work towards teams/organizations objectives Take on new/additional processes for back-end operations involving interaction with bank partners Desired Skills and Experience: 8+ years of experience in Payments/Banking/Financial Services of which minimum 5 years should have been spent managing people Experience in Payments business Strong verbal and written communication skills, good executive presence Process orientation, quality focused mindset Obsession with customer happiness Comfort with using technology tools, including Google docs/sheets, ticketing systems etc, and comfort with data Self motivated and result oriented Collaborative mindset, ability to energize the team and work with cross functional peers Ability to manage internal and external stakeholders effectively

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT & Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation Qualification Graduate in any discipline Preferred Industry FSI