279 Process Orientation Jobs - Page 5

The primary purpose of the role is to execute the recruitment deliverables for ISPL . The candidate will work closely with the line managers and business heads to derive BAU recruitments. The primary responsibility is to manage high quality recruitments and giving high-level importance to the risk and compliance framework of the organization. This role will involve stakeholder management and MIS along with coverage on procedure management and controls. Responsibilities: Primary Recruitment Responsibilities: Lead the recruitment team in achieving operational delivery targets Deliver weekly management information reporting and other ad-hoc reporting requests Attend and contribute to project and wider business resource meetings Act as business partner to your departments, understanding their recruitment needs and guiding them on the best course of action Drive and manage the end-to-end recruitment process, from needs assessment, recommendation of attraction and sourcing strategies, direct sourcing, application screening, interviews, and offer management. Collaborate with the Communications & Marketing team to ensure we are using innovative and effective candidate attraction methods Direct sourcing and talent pooling to actively build talent pipelines for critical/niche skill sets Promoting BNP Paribas as an employer of choice Build and maintain excellent working relationships with preferred suppliers, and the wider recruitment and HR team Be an advocate for recruitment processes and encourage compliance whilst demonstrating knowledge of Employment Law Provide regular updates to stakeholders on recruitment progress with key data and metrics to support evidence-based decision making Participate in broader recruitment/HR initiatives Procedure Management (Risk & Controls): Responsible to manage, maintain and execute business specific and individual recruitment MIS & dashboards Technical & Behavioral Competencies Communication Skills Interpersonal Skills Strong Customer Orientation Strong Process Orientation Interviewing skills Team Work Continuous Improvement and adaptation Specific Qualifications Educational qualification: Bachelor degree or equivalent, (Preference to a Masters degree in HR) Relevant years of experience: Minimum of 8 years Skills Referential Behavioural Skills Communication skills - oral & written Ability to collaborate / Teamwork Personal Impact / Ability to influence Communication skills - oral & written Transversal Skills: Ability to understand, explain and support change Analytical Ability Ability to develop and leverage networks Ability to develop and adapt a process Ability to manage a project Education Level: Bachelor Degree or equivalent Experience Level At least 8 years -

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT & Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation Qualification Graduate in any discipline Preferred Industry FSI

WHAT YOU WILL BE DOING: Functions as the primary strategic business leader with overall responsibility of operations of Hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Personally drive and support the sales, Marketing and Distribution. Drive Guest Experience as a key deliverable for HODs. Own and manages the relationship with the owner while striking an effective balance between the owners interests and the brands interests. Act as an Accor Ambassador aiming to enhance the company image and market reputation. Attract, train, retain & coach executive committee team members and leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. YOUR EXPERIENCE AND SKILLS INCLUDE: 12 + years industry experience in International brand with minimum 2 years experience as General Manager Financially astute with proven track record of exceptional sales, pricing and revenue management competencies Strong Food & Beverage and Sales background will be an added advantage Strong process orientation; Strong Leadership abilities and organizational skills; Entrepreneurial, thinks out of the box; Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities. Outstanding PR and social integration skills to develop strong customer relations Able to drive change and look for operational efficiencies/synergies across the network

WHAT YOU WILL BE DOING: Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations. Oversee the operations concerning food and Beverages in all restaurants, banquet functions and In Room Dining while introducing new methods . Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction Ensure innovative & creative food display with exceptional promotional activities Take ownership of Guest complaints/problems until Ensure all Banquet functions are up to standard and exceed guest expectations. Act as an Accor Ambassador aiming to enhance the company image and market reputation. YOUR EXPERIENCE AND SKILLS INCLUDE: Strong process orientation; Excellent in Public Relations & Communication Skills. Strong Leadership abilities and organizational skills; Entrepreneurial, thinks out of the box; Able to drive change and look for operational efficiencies/synergies across the network Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities. Minimum 8 to 10 years of experience of which at least 2 to 3 years in similar role. Strong Operational/Technical Knowledge. Successful Pre-opening experience & records a distinct advantage. Diploma / Degree in Hotel Management or any other equivalent qualifications.

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Roles and Responsibilities Manage store operations, including inventory management, purchase vendor development, and process orientation. Oversee store planning, ensuring efficient use of space and resources. Develop and implement effective processes for purchasing materials and managing vendors. Ensure compliance with company policies and procedures related to stores management. Collaborate with other departments to optimize supply chain efficiency.

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the implementation of collection strategy for the telecalling alternate & recovery team, track performance and ensure compliance to laid down processes and guidelines. Role Accountability Conduct recovery calls as per assigned portfolio to deliver on productivity and absolute recovery targets Log accurate and relevant information of the conversation with the customer on system as per with recovery guidelines Ensure proper documentation of customer interactions and raise alarms for any Early Warning Signals appropriately as per compliance procedures Ensure adherence to internal guidelines and regulatory requirements in all activities performed Ensure required hygiene metrics like TOS/wrap etc. are met as per given targets Measures of Success Money Recovered Waiver Targets No HRD Observations Hygiene Targets (Wrap%/Not ready % etc. ) No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of recovery processes Knowledge of dialer strategies Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Graduate in any discipline Preferred Industry Credit Card

We are hiring for Voice process and looking for immediate Joiners Profile Summary We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service. Primary Job Responsibility: Understands the various computer screens and how to utilize them effectively Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance Adheres to all company and specific Contact Centre policies and procedures Completes any work as assigned by Management. Education and Essential Experience: 6 months BPO or Travel experience Graduate / Undergraduate Excellent Written and spoken communication, Computer Skills ability/ experience using computer applications Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts) Open to work in a voice environment. Interview Rounds: HR Round Versant Test Round / VNA Round Operations Round. Key Enablers: Strong process orientation High energy, High Integrity & Work Ethics Strong interpersonal skills & ability to communicate effectively Strong problem solving skills.

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance. Role Accountability Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan. Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements Identify critical/non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner Ensure 100 % SVCL coverage at all vendor locations of the Zone Ensure monthly cost provisions are reported to Finance team as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge offs, Gross write-off, GNPA rates, Settlement loss rates, rate of recovery Measures of Success Portfolio Coverage GNPA (Gross Non Performing Asset) Rate and Value 30+ and 90+ Delinquency rate 30 to write off POF (Product of Flows) GWO (Gross Write Off) Cost of collection Settlement waiver rate Absolute Recovery Settlement waiver rate Cost of collection Extraction rate CAPE management ROR Absolute recovery/ACM Regulatory Customer complaint % Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for Quality assurance and monitoring. Role Accountability Lead design and implementation of transaction monitoring and evaluation strategy and framework Manage quality reviews, quality reports, quality improvement plans and coordinate all trainings basis identified gaps Drive system/tool enhancement projects to improvement overall monitoring quality Plan, manage, and control the activities of the team to ensure adherence to internal guidelines/SOPs and regulatory compliance requirements Provide project leadership and direction on quality assurance, internal and external communications, data security, systems and process compliance testing, as well as timely and accurate reporting Interact with managers to coordinate program improvements, plan for changes, and communicate issues identified from QA activities Oversee QA activities to ensure compliance with quality metrics, Report QA results and makes recommendations as required Work closely with all operational areas to help ensure that tools and curricula are in place to train new employees, to provide any necessary corrective action training to existing employees, to develop ongoing employee refresher training, and to coordinate for all training initiatives. Map ongoing development required in Customer experience, and quality to meet changes in policy, process, customer journey evolution, and industry expectations in a highly regulated environment Ensure process documentation and compliance adherence Measures of Success CSAT Score Reduction in repeat customer issues Quality scores Process adherence as per MOU Technical Skills / Experience / Certifications COPC certification Competencies critical to the role Stakeholder Management Quality Orientation Process Orientation Customer Orientation

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for: Working on allocated KYC cases by Production delivery with accuracy Timely Decisioning of KYC Renewals/Address Change and manage the Ageing Inventory Diligent decisioning to ensure corrective actioning ensuring no customer Impact Driving Process Initiatives and Improvement Ideas within process Role Accountability Review and decision the allocated cases for KYC processes (emails/physical documents/internal deduplication /CKYC downloads) as per the pre-defined policy/ guidelines & SOPs Ensure adherence to the regulations/policy defined for KYC documents ( Officially valid documents -OVDs) Resolve customer queries on KYC for incoming emails /Invalid or negative document cases Review address changes into major /minor as per policy process defined Ensure accurate updation of the decisioning files/system for the final decisions on the cases Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same Ensure prioritization and closure of urgent customer/internal stakeholders emails Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns/RCAs Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes Ensure near zero complaints from customers by ensuring accurate decisioning Cater to exceptional requests, escalation, queries and activities as required by the business Handle customer queries and provide appropriate resolution within TAT Ensure regular COE audits, discuss findings & implement corrective measures Perform process documentation and compliance adherence Measures of Success Accuracy % Process TAT (Data management TAT etc.) No. of process automation/improvement opportunity identified Process Adherence as per MOU Technical Skills / Experience / Certifications Excellent working knowledge on Excel/PowerPoint Understanding of KYC regulatory compliance framework Competencies critical to the role Process Orientation Detail Orientation Analytical Ability Verbal and written communication Qualification Graduate in any discipline Preferred Industry FSI

" Job Title: Group Country Manager (Dominican Republic) Location : Dominican Republic About the client: PSS has been mandated to hire a Group Country Manager (Dominican Republic) for a leading Indian pharma company with global operations. Job Purpose : To inspire, align, and provide direction to the organisation s team by creating & delivering value for patients, physicians & stakeholders Accountable for ensuring access to the company s medicines to patients in the responsible country. Responsible for building the organisations business, sales, revenue, and profits Manage a team of individuals Specialities: Sales & Marketing, People Management, Process orientation Key Responsibilities Managing Business: Sales, Revenue, Profits, New Product Launch, Process, Regulatory, Planning, Strategizing, Reporting throughout Central American markets (including and not limited to the Dominican Republic, El Salvador, Guatemala, Mexico, Nicaragua, Honduras, Puerto Rico etc.). Performance management, including resource management Execution & implementation of all commercial strategies medico/marketing programs, operational planning, portfolio, and brand management, launching new assets, market access through different channels, pricing, etc. Internal and External stakeholder management cross functional leaders, Regional Sales Director and other leaders, HCPs and KOLs, Distributor & Trade partners, MoH & Regulatory Authority/Consultants: Regulatory front ending for new product registration and renewals, Trademark authorities, Government / Private procurement bodies, including tendering authorities and hospitals (Key accounts), Industry bodies Qualifications & Experience. Educational Qualifications: Graduate/ Pharma Graduate/ MBA preferred This role reports into a Regional Vice President of Sales and will manage a team of ~ 8 (Sales, 1 KAM tender, Med Reps). Experience: A minimum of 12-15 years of experience with at least 3-5 years of experience in Central American markets and in sales leadership roles, and/or leading country operations. Sound knowledge of the responsible country s pharma market/s (trade & tender), regulatory/product registration processes, trade & tariffs, imports, and local distribution setups will be essential. #LI-NV1 ",

Profile Summary We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service Primary Job Responsibility: * Understands the various computer screens and how to utilize them effectively * Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff * Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance * Adheres to all company and specific Contact Centre policies and procedures * Completes any work as assigned by Management Education and Essential Experience: * 6 months BPO or Travel experience * Graduate Undergraduate * Excellent Written and spoken communication, * Computer Skills ability/experience using computer applications * Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts) * Open to work in a voice environment Interview Rounds: HR Round Versant Test Round VNA Round Operations Round Key Enablers: * Strong process orientation * High energy, High Integrity & Work Ethics * Strong interpersonal skills & ability to communicate effectively * Strong problem solving skills.

The SRF School, Bharuch, is an upcoming school project under the leadership of the renowned SRF group. We are looking for someone who can initiate, develop and be a part of our quest for excellence in holistic education. The purpose of this role is to ensure smooth financial management of the School. The role primarily focuses on:- Primary Activities: Voucher processing, Cash & bank payments, Passing of entries, Bank reconciliation, IUTA reconciliation, Issue of TDS certificates, Preparation of TDS and service tax/ GST returns, TDS deposit, service tax/ GST deposit, PF, ESI return and deposit etc. Revenue: Ensure timely invoicing of fee bills and circulation of the bills to the parents for payment Ensuring timely deposit of the fee collected in the designated bank account. Ensuring timely reconciliation of the fee received. Sending reminders to fee defaulters and updating management with respect to the same. Books of Accounts: Ensure compliance of Accounting Standards so that books of accounts represent the true and fair view. Ensuring the Monthly closure of books in time Inter Unit Transfer Amount (IUTA) & bank reconciliation Finalization of accounts (Quarterly/Annually): Ensure timely and accurate closing of the Company s accounts & audit on quarterly & annual basis Preparation of Consolidated Balance Sheet. Timely payment to vendors & employees: Supervise and review payment schedules to ensure that payment is released to all the vendors as per the terms defined and following corrective actions, if needed. Cheque preparation and dispatch to relevant parties Supervise, review and coordinate disbursement report to ensure that salary is correctly processed and debited to the account of employees in time. Scrutiny & approval of all cash & cheque payments Statutory Compliances: Ensure compliance with various direct and indirect tax laws Verify and deposit all statutory payments Stay updated on all changes in Statutory Regulations from time to time and accordingly incorporate the required changes in the system Filing returns related to PF, ESI, Service Tax, GST etc. Statutory and Internal Audit: Supervise audits and provide adequate support to the auditors Supervise and close of all internal and external audit objections and improve processes as per the audit guidelines. Builds Checks & Controls: The position holder builds checks and controls in all financial transactions so as to eliminate errors, chances of fraud.etc. Responsible for streamlining the process affecting the Accounts process like procedure of payment, payroll, fixed assets etc. Planning and Budgeting: Consolidate & Maintain Budget for the school Prepare and share fortnightly/ monthly/ quarterly reports with the Management. Prepare functional documents/ test script/ user documents Measure DOP and SOP as per cost boundaries for the project or functional requirements. Location : Village - Navetha, Near Jio Petrol pump, Bharuch Age: 25 - 40 Years Experience: 3 - 10 years in an accounting role Qualification: Post Graduate (M.com/Finance) ,Graduate (B.com/Finance) Key Skills: Business acumen and interest High level of numeracy Analytical ability Strong Organising and Planning skills Time management Teamwork ability Good communication and interpersonal skills Proficiency in IT Process orientation and problem solving skills

Skill required: Sales Support - Pricing & Profitability Optimization Designation: Sales Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportA set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for "- Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment.- Strong understanding of sales principles and methodologies- Expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Bachelor s degree in Business Administration, Finance, Economics, or related field - Proven experience in pricing strategy development and implementation.- Strong analytical skills with proficiency in data analysis tools and techniques - Excellent communication and presentation skills to effectively communicate pricing strategies to stakeholders - Ability to collaborate effectively with cross-functional teams across sales, marketing, and finance - Knowledge of pricing optimization software and methodologies - Strong understanding of market dynamics, competitor analysis, and customer behavior ""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Agility for quick learning- Negotiation skills- Process-orientation- Collaboration and interpersonal skills" Roles and Responsibilities: Pricing (Associate Manager) is responsible for developing and executing comprehensive pricing strategies across a company s product or service portfolio, leading a team of pricing analysts to monitor market dynamics, competitor pricing, and customer behavior, ensuring optimal pricing decisions that maximize profitability while maintaining market competitiveness and aligning with business objectives; they work closely with sales, marketing, and finance teams to implement pricing strategies and track performance against targets. Key Responsibilities:Strategic Pricing Development:Lead the development and implementation of data-driven pricing strategies, including customer segmentation, value-based pricing, and product bundling. Analyze market trends, competitor pricing, and cost structures to inform pricing decisions. Develop pricing models and frameworks to optimize profitability across different product lines and customer segments. Team Leadership and Management:Manage a team of pricing analysts, providing guidance, coaching, and performance feedback. Assign tasks, prioritize projects, and ensure efficient team operations to achieve pricing goals. Develop and maintain pricing expertise within the team through training and knowledge sharing. Pricing Analysis and Reporting:Monitor pricing performance metrics, including revenue, margin, and customer mix, to identify areas for improvement. Conduct in-depth analysis of pricing trends and customer behavior to inform strategic adjustments. Generate comprehensive pricing reports and presentations for senior management, highlighting key insights and recommendations. Cross-Functional Collaboration:Work closely with sales teams to identify customer needs and negotiate pricing on key accounts. Collaborate with marketing to align pricing strategies with product positioning and promotional campaigns. Partner with finance to ensure accurate cost data is used in pricing calculations and track financial impact of pricing decisions. Pricing Optimization Initiatives:Implement pricing optimization tools and algorithms to dynamically adjust prices based on market conditions. Conduct price sensitivity analysis to understand customer response to price changes. Identify opportunities to implement new pricing models or strategies to enhance profitability. " Qualification Any Graduation

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for undertaking day to day activities for monitoring purpose. Role Accountability Listen to and evaluate recorded interactions Mentor employees and share feedbacks based on monitored interactions Collaborate with cross-functional teams to ensure execution of ongoing skill development and training Provide new ideas and process gaps while performing the monitoring Monitor calls, provide trend data and feedback to call center csas and team leaders Drive agent improvement on FCR/CSAT and other business metrics like AHT etc. Identify and rectify defects and errors Identify process improvement opportunities & helping business to fix the same through detailed RCA & follow correction & corrective approach Identify opportunities for overall customer experience improvement Ensure process documentation and compliance adherence Measures of Success CSAT score Repeat score of agents Reporting timelines and accuracy Quality improvement across all process Process adherence as per MOU Technical Skills / Experience / Certifications Knowledge of data analysis principles & tools Proficient knowledge wart MS Office (excel/pivots/formula & PowerPoint etc. ) Competencies critical to the role Problem Solving Quality Orientation Process Orientation Customer Orientation Qualification Graduate in any discipline Preferred Industry FSI

Why join usWe are seeking a highly skilled and experienced Contract/Compliance Senior Associate to join our team. The ideal candidate will have proven expertise in reviewing, redlining, and negotiating a wide range of contracts, including Non-Disclosure Agreements, Software License Agreements, Data License Agreements, Pharmaceutical Contracts, Publishing Contracts, Vendor Services Agreements, Master Services Agreements, Statements of Work, License Purchase Agreements, Lease Agreements, and other commercial contracts. Responsibilities Engage directly with counterparties to negotiate contractual provisions. Support the creation of contract negotiation playbooks and harmonization of contract templates. Drive the entire contract lifecycle as per requirements. Resolve queries and perform quality check on projects. Understand the commercial and legal implications of contracts and the subsequent redline changes for taking agreements to closure. Experience in GDPR with respect to (i) identifying any vendor contracts where Privacy Shield is still being used as a transfer tool and (ii) updating the transfer tool in these contracts by inserting Standard Contractual Clauses ( SCCs ). Negotiate the vendor revisions and execute contracts on CLM Conduct due diligence on client tool on contracts to identify and extract key clauses. Capturing key data from the contracts and prepare a due diligence report Address contractual queries from engagement stakeholders in case of any ambiguity. Provide clarity on contract language by conducting contract research. Recommend contract change in case of any gap identified related to contractual clauses in the interest of the Service Provide Maintain document repository of all contractual documents including change orders, SOWs, obligation artifacts etc. Extract and track the contractual obligations systematically by categorizing the criticality, priority and business impact. Work closely with the Service Delivery Manager/Action Owners to ensure the compliance of contractual obligations related contracts. Plan and manage projects with the Project Manager to ensure the performance and delivery of the services within timelines and with expected. Identify the risk associated with the non-compliance of contractual obligation. Work as one team and assist other team members to achieve client requirements while working on multiple contract processes. Provide professional, timely, and prompt responses to the Delivery Managers to support the client(s). Manage deadlines efficiently without delays. Maintain focus and attention to detail with an appreciation for the need to consistently achieve 100% accuracy. Escalate issues promptly and appropriately. Record all time completely and accurately in accordance with established policy. Manage project-related files and documents. Client Management: Demonstrate the ability to provide effective inputs for client calls. Produce accurate, clear, and concise client emails. Demonstrate business acumen and a strong understanding of client needs for quality work. People Management: Act as a team player and help foster team spirit. Work as a SME and guide the team with process queries by resolving escalations timely What will help you succeed in this roleEssential Legal knowledge relevant to the practice group or service line. Strong process orientation and exceptional attention to detail. Client management skills. Experience in reviewing, redlining, and negotiating a wide range of contracts. Excellent data management and data extraction skills. Superior writing and research skills. Flexibility in working on any of the tools or spreadsheets as required. Desirable Experience: 4+ years of relevant experience (experience in a law firm or as in-house counsel is a plus). Education: Law Graduate. Skills: Excellent English reading and writing skills, and working knowledge of the redlining/track changes feature within Microsoft Word. What we offerAt DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs. Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support. About us DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance. Role Accountability Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan. Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements Identify critical/non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner Ensure 100 % SVCL coverage at all vendor locations of the Zone Ensure monthly cost provisions are reported to Finance team as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge offs, Gross write-off, GNPA rates, Settlement loss rates, rate of recovery Measures of Success Portfolio Coverage GNPA (Gross Non Performing Asset) Rate and Value 30+ and 90+ Delinquency rate 30 to write off POF (Product of Flows) GWO (Gross Write Off) Cost of collection Settlement waiver rate Absolute Recovery Settlement waiver rate Cost of collection Extraction rate CAPE management ROR Absolute recovery/ACM Regulatory Customer complaint % Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Skill required: Order Management - Order Management Designation: Sales Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management. What are we looking for "- Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment.- Strong understanding of sales principles and methodologies- Expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Strong understanding of Order management activities like Order booking, billing, adjustments, allocation, fullfilment- Excellent analytical skills to interpret data and identify trends- Proven experience in customer service and complaint resolution- Technical knowledge of products and systems within the company s product line- Proficiency in Microsoft Office Suite and CRM systems- Leadership and team management abilities- Excellent communication and interpersonal skills""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Agility for quick learning- Negotiation skills- Process-orientation- Collaboration and interpersonal skills" Roles and Responsibilities: A Order Management Lead is responsible for overseeing the day-to-day operations of a team processing Order management activities, ensuring efficient claim evaluation, accurate data management, and timely resolution of customer Requests, all while adhering to company Order management policies and procedures; they lead the team in analyzing warranty data to identify trends, communicate with internal stakeholders, and implement process improvements to minimize warranty costs. Key Responsibilities:Team Management:Lead and motivate a team of specialists, assigning tasks, monitoring performance, and providing coaching and development opportunities. Conduct regular team meetings to discuss performance metrics, identify challenges, and share best practices. Ensure team adherence to established guidelines and procedures. Order management activities:Order booking for the requests received and validated.Billing for recurring orders and invoicing.Booking adjustments and credit/rebill activities.Booking allocation basis the demand and fullfilment of the orders. Data Analysis and Reporting:Track and analyze warranty data to identify trends, recurring issues, and potential areas for product improvement. Generate regular reports on warranty claim volume, cost, and resolution times for management review. Collaborate with product development and quality assurance teams to address identified warranty concerns. Customer Service:Act as the primary point of contact for customer inquiries, providing clear and timely information. Process Improvement:Identify opportunities to streamline order management processing and improve operational efficiency. Develop and implement new procedures to optimize warranty claim handling and minimize costs." Qualification Any Graduation

Skill required: Sales Insights & Intelligence - Sales Enablement Designation: Analytics and Modeling Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.You will need an understanding of using Accenture sales processes, tools, metrics, and techniques that support our aggressive sales goalsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for " 10+ Year of overall experience with minimum 3 years in backend Sales Operations processes /Customer Service/Incident Management with at least 4 years of experience in leading teams of 30+ Employees Work experience in sales support and reporting related positions is preferred Experience in creating sales reports, proficient in using Excel functions, and preferably familiar with Power Query, Power Pivot and Power BI Preferably with experience in Software & Platforms industry, and knowledge of data and cloud infrastructure products. Responsible, strong communication skills, able to support customers in sales reporting and sales opportunity management. Able to accept flexible working hours and occasional overtime; Workflow management, Work assignment and tracking it to closure Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) Experience in working as Subject Matter expert, Training delivery, Supporting new transitions, Building Process maps and DTPs, Root Cause Analysis and coaching team members Experience in managing clients independently and Relationship Management Excellent Program and Project Management skills Escalation Management SLA & KPI Management"" Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills Commitment to quality Negotiation skills Process orientation Agility for quick learning" Roles and Responsibilities: "Reporting & Business Strategy Leadership:Take ownership of the strategic direction of business analysis and reporting. Ensure that the team produces reports that align with both tactical and strategic sales goals.Tailored Reporting Leadership:Lead the creation of customized reports, ensuring that they not only meet the immediate needs of the sales team but also offer long-term strategic insights.Sales Communication & Risk Oversight:Manage and ensure the smooth operation of sales communication meetings, including tracking the status of sales opportunities and proactively addressing any risks or challenges.Inquiry and Issue Resolution:Lead responses to complex inquiries from the sales team regarding business data, ensuring that all questions are answered accurately and promptly. Act as a point of escalation for challenging issues.Team Leadership & Development:Lead a large team (30+ employees), focusing on professional development, team performance, and continuous improvement in report generation, communication, and data analysis.Strategic Process Improvement:Lead efforts to continuously optimize sales reporting processes, introduce new tools or technologies, and drive improvements to ensure that insights provided to the sales team are impactful and timely." Qualification Any Graduation

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose This role is responsible for managing entire backend operations for collection hardship tools i. e. Restructuring, Reinstatement etc. and secured card lien invocation. It also ensures timely closure of customer requests received for hardship tools on internal and external channels Role Accountability Manage entire backend process of Hardship programs offered to SBIC customers, including Restructuring, Settlement, Reinstatement, CIBIL cleanup etc. Drive execution of CardOne Service requests for all hardship programs/secured products, ensuring TAT adherence for closure of cases Manage Secured card lien invoke process and drive process improvements to minimize the loss from Secured portfolio Drive & Manage Escalation Metrics for Secured Portfolio i. e. Escalation of Lien Invoked cases with Other Functions NAU/ AMU / Legal / Sales Team and other Banking Partners Execute Secured Card Partner Bank Termination process as per defined SOP Manage LOC invocation for SME product via tele calling & branch coordination Work closely with Risk team to draft / finalize the policies on Hardship tools/ Secured product Manage Deceased Process for sending Condolence letter, Tele calling follow up for death certificates, Q Block removal Manage communication channel via dunning on different product such as Employee/VIP, ensure accuracy and TAT adherence Oversee preparation of and ensure timely publication of all dashboards/MIS for hardship programs/secured products Review & analyze audit observations and fix process gaps/recommend policy changes accordingly Work with cross functional teams to design and implement at core process changes Interact with stakeholders, operating teams, REMS, and Bank Branches on regular basis to ensure their issues/concerns are addressed promptly Ensure timely submission of bill for SBI Bank Branch for lien invocation Measures of Success Secured Lien Invoke success Rate Accuracy in implementation of hardship programs Custome request resolution TAT No audit defects on hardship tool execution Accuracy in communication processing Process adherence as per MOU Technical Skills / Experience / Certifications Knowledge of collections processes & hardship tools Exposure to Analytical tools and techniques, Exposure to Quality Tools - GB Certified Experience in Financial planning & Cost Management Competencies critical to the role Analytical Ability Stakeholder Orientation Process Orientation Detail Orientation Qualification Graduate/ Post Graduate in any discipline Preferred Industry BFSI, Banking, Card, Telecom

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned recovery portfolio. Role Accountability Execute recovery strategy for the site, track performance and give inputs to Portfolio Manager Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Formulate strategies for low performing segments/markets and implement the same with vendor sites. Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Vintages / Occupation segment / Geography /any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Identify right sets of accounts for TC-retention, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all recovery operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts - Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Rate of Recovery (ROR) Money Recovered NFTE productivity PLI penetration Waiver Targets Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate / Graduate in any discipline Preferred Industry Credit Card

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card