166 Process Orientation Jobs - Page 5

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About The/Nudge: The/Nudge is an action institute building resilient livelihoods to alleviate poverty. We work with women, farmers, tribals, and youth on rural development, agriculture, skilling, and economic inclusion, along with 15+ central and state government partners. Our journey to enable 25 million Indians out of ultra-poverty, has reached 10 states with $250M of government funding to cover 1.25M people. Our incubator, accelerator, and grand challenges have supported 200+ social entrepreneurs including 17 Forbes 30U30, 3 EarthShot Prize winners, 1 Time Magazine cover, and more. Set up with support from 100+ eminent philanthropists, 40+ corporates, and 15+ foundations including Gates, Mackenzie Scott, Vinod Khosla, Nandan, Tata Trusts, Skoll, Meta, LinkedIn, HDFC, Mphasis, KPMG, and LOreal, we are contributing towards a "poverty-free India, within our lifetime". About the team: The Talent Acquisition team at The/Nudge solves the most critical challenge the development sector faces- finding passionate individuals to tackle the greatest human development challenge of our times. We believe people are valued contributors and organizations are built when unique individuals come together. Key Responsibilities: 1. Leadership Strategy: Develop and execute the overall talent acquisition strategy in alignment with business goals and organizational growth plans. Lead, mentor, and manage the talent acquisition team, fostering a high-performance culture. Collaborate with senior leadership and department heads to understand workforce requirements, talent gaps, and the skills needed to drive company success. Implement scalable and efficient hiring processes to manage both volume recruitment and executive-level hiring. Continuously improve recruitment processes, tools, and metrics to enhance efficiency, candidate experience, and outcomes. 2. Recruitment Operations: Oversee and optimize full-cycle recruitment, from sourcing and screening to offer and onboarding. Build a robust pipeline of top-tier candidates, ensuring we attract the best talent for both immediate and future hiring needs. Leverage modern sourcing techniques, including social media, job boards, LinkedIn, and industry events, to find both active and passive candidates. Maintain relationships with external recruitment agencies, partners, and vendors to augment internal efforts when necessary. 3. Talent Acquisition Technology Analytics: Evaluate and implement new recruitment technologies and tools to streamline the hiring process and enhance the candidate experience. Utilize data and analytics to assess the effectiveness of recruitment efforts, refine strategies, and optimize key performance indicators (KPIs). Create and present regular reports on recruitment metrics, cost per hire, time to fill, quality of hire, etc., to senior leadership. 4. Employer Branding Candidate Experience: Strengthen the company s employer brand through creative marketing and recruitment campaigns that showcase the organization s culture, values, and mission in collaboration with Employer Branding Team Drive initiatives that create a positive and engaging candidate experience, from initial contact through to onboarding. Represent the company at career fairs, networking events, and industry conferences to enhance visibility and attract top talent. 5. Budget Resource Management: Manage the recruitment budget, ensuring cost-effectiveness and maximum ROI for recruitment efforts. Allocate resources effectively across the team and ensure that hiring processes are aligned with business priorities. Apply if you have: around 12-14 years of exposure to working in fast-paced environments high process orientation and sales operations rigor- a strong outcome orientation and the ability to drive critical results within specific timelines passion towards bringing in and developing great talent for The/Nudge an ability to balance a high-performing engine and team members growth and well-being ability to coach and mentor team members and lead a team of high-performing individuals experience of working with critical stakeholders in an effective way experience in Talent Acquisition/HR function in a leadership role exceptional verbal and written communication skills We aspire to be an inclusive and diverse organization and encourage qualified individuals irrespective of their religion, caste, gender identity or expression, sexual orientation, ethnicity, age, or any other dimension of identity, to apply.

Store Manager-Mahavir Nagar Kandivali-Mumbai circle: JOB DESCRIPTION Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Heres what you will get to experience as an Airtel employee: Limitless Impact: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond.Limitless Ownership: You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one.Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. So come join us, and #BeLimitless. Because you are. Job Details Job TitleStore Manager Sales DesignationStore Manager Job Code FunctionD2C Sub-FunctionSales Location Level/GradeSenior Executive / Executive Position Description The purpose of this role is to manage the Airtel store and ensure successful running of its operations. Additionally, the role requires maintaining compliance with agreed guidelines in order to deliver best in class experience and managing store revenue & cost targets. Organizational Relationship Reporting ToRegional Head (~ Zonal Own Retail Manager) Total number of employees supervised by you DIRECTLY or INDIRECTLY ManagerialIndividual Contributors Directly Indirectly Key Responsibilities & Accountabilities Store Operations: Manage & ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards. Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability. Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand. Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met. Implement security measures and loss prevention strategies to safeguard inventory and assets. Accountable for clearing store for formal launches across dimensions and during refit & conversion. Customer Experience: Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution. Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty. Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management. People Management Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness. Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices. Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations. Knowledge, Certifications and Experience Education QualificationFull time graduate degree, MBA / PGDM (optional) Total Experience4+ years of experience in retail business operations role Key Interactions Internal / External Stakeholders (Internal means External to the department and internal to the organization; External means External to the organization) InternalZonal / Area Sales Managers & Field Sales Executives ExternalChannel Partners Skills and Competencies Technical Competencies Proficiency in retail operations and S & M techniques Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook Leadership and Behavioural Competencies Process Orientation Influencing Personality Communication Skills (oral/written) Interpersonal Skills Teamwork and Collaboration Result Orientation Customer Obsession Positive Drive and Energy

Store Manager-Opera House-Mumbai Circle: JOB DESCRIPTION Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Heres what you will get to experience as an Airtel employee: Limitless Impact: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond.Limitless Ownership: You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one.Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. So come join us, and #BeLimitless. Because you are. Job Details Job TitleStore Manager Sales DesignationStore Manager Job Code FunctionD2C Sub-FunctionSales Location Level/GradeSenior Executive / Executive Position Description The purpose of this role is to manage the Airtel store and ensure successful running of its operations. Additionally, the role requires maintaining compliance with agreed guidelines in order to deliver best in class experience and managing store revenue & cost targets. Organizational Relationship Reporting ToRegional Head (~ Zonal Own Retail Manager) Total number of employees supervised by you DIRECTLY or INDIRECTLY ManagerialIndividual Contributors Directly Indirectly Key Responsibilities & Accountabilities Store Operations: Manage & ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards. Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability. Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand. Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met. Implement security measures and loss prevention strategies to safeguard inventory and assets. Accountable for clearing store for formal launches across dimensions and during refit & conversion. Customer Experience: Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution. Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty. Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management. People Management Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness. Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices. Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations. Knowledge, Certifications and Experience Education QualificationFull time graduate degree, MBA / PGDM (optional) Total Experience4+ years of experience in retail business operations role Key Interactions Internal / External Stakeholders (Internal means External to the department and internal to the organization; External means External to the organization) InternalZonal / Area Sales Managers & Field Sales Executives ExternalChannel Partners Skills and Competencies Technical Competencies Proficiency in retail operations and S & M techniques Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook Leadership and Behavioural Competencies Process Orientation Influencing Personality Communication Skills (oral/written) Interpersonal Skills Teamwork and Collaboration Result Orientation Customer Obsession Positive Drive and Energy

Store Manager-Elphinstone-Mumbai circle: #BAL JOB DESCRIPTION Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Heres what you will get to experience as an Airtel employee: Limitless Impact: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond.Limitless Ownership: You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one.Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. So come join us, and #BeLimitless. Because you are. Job Details Job TitleStore Manager Sales DesignationStore Manager Job Code FunctionD2C Sub-FunctionSales Location Level/GradeSenior Executive / Executive Position Description The purpose of this role is to manage the Airtel store and ensure successful running of its operations. Additionally, the role requires maintaining compliance with agreed guidelines in order to deliver best in class experience and managing store revenue & cost targets. Organizational Relationship Reporting ToRegional Head (~ Zonal Own Retail Manager) Total number of employees supervised by you DIRECTLY or INDIRECTLY ManagerialIndividual Contributors Directly Indirectly Key Responsibilities & Accountabilities Store Operations: Manage & ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards. Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability. Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand. Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met. Implement security measures and loss prevention strategies to safeguard inventory and assets. Accountable for clearing store for formal launches across dimensions and during refit & conversion. Customer Experience: Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution. Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty. Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management. People Management Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness. Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices. Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations. Knowledge, Certifications and Experience Education QualificationFull time graduate degree, MBA / PGDM (optional) Total Experience4+ years of experience in retail business operations role Key Interactions Internal / External Stakeholders (Internal means External to the department and internal to the organization; External means External to the organization) InternalZonal / Area Sales Managers & Field Sales Executives ExternalChannel Partners Skills and Competencies Technical Competencies Proficiency in retail operations and S & M techniques Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook Leadership and Behavioural Competencies Process Orientation Influencing Personality Communication Skills (oral/written) Interpersonal Skills Teamwork and Collaboration Result Orientation Customer Obsession Positive Drive and Energy

Store Manager-Vashi NGS New -Mumbai Circle: #BAL JOB DESCRIPTION Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Heres what you will get to experience as an Airtel employee: Limitless Impact: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond.Limitless Ownership: You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one.Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. So come join us, and #BeLimitless. Because you are. Job Details Job TitleStore Manager Sales DesignationStore Manager Job Code FunctionD2C Sub-FunctionSales Location Level/GradeSenior Executive / Executive Position Description The purpose of this role is to manage the Airtel store and ensure successful running of its operations. Additionally, the role requires maintaining compliance with agreed guidelines in order to deliver best in class experience and managing store revenue & cost targets. Organizational Relationship Reporting ToRegional Head (~ Zonal Own Retail Manager) Total number of employees supervised by you DIRECTLY or INDIRECTLY ManagerialIndividual Contributors Directly Indirectly Key Responsibilities & Accountabilities Store Operations: Manage & ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards. Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability. Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand. Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met. Implement security measures and loss prevention strategies to safeguard inventory and assets. Accountable for clearing store for formal launches across dimensions and during refit & conversion. Customer Experience: Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution. Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty. Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management. People Management Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness. Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices. Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations. Knowledge, Certifications and Experience Education QualificationFull time graduate degree, MBA / PGDM (optional) Total Experience4+ years of experience in retail business operations role Key Interactions Internal / External Stakeholders (Internal means External to the department and internal to the organization; External means External to the organization) InternalZonal / Area Sales Managers & Field Sales Executives ExternalChannel Partners Skills and Competencies Technical Competencies Proficiency in retail operations and S & M techniques Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook Leadership and Behavioural Competencies Process Orientation Influencing Personality Communication Skills (oral/written) Interpersonal Skills Teamwork and Collaboration Result Orientation Customer Obsession Positive Drive and Energy

Store Manager-Borivali East-Mumbai Circle: #BAL JOB DESCRIPTION Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Heres what you will get to experience as an Airtel employee: Limitless Impact: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond.Limitless Ownership: You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one.Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. So come join us, and #BeLimitless. Because you are. Job Details Job TitleStore Manager Sales DesignationStore Manager Job Code FunctionD2C Sub-FunctionSales Location Level/GradeSenior Executive / Executive Position Description The purpose of this role is to manage the Airtel store and ensure successful running of its operations. Additionally, the role requires maintaining compliance with agreed guidelines in order to deliver best in class experience and managing store revenue & cost targets. Organizational Relationship Reporting ToRegional Head (~ Zonal Own Retail Manager) Total number of employees supervised by you DIRECTLY or INDIRECTLY ManagerialIndividual Contributors Directly Indirectly Key Responsibilities & Accountabilities Store Operations: Manage & ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards. Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability. Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand. Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met. Implement security measures and loss prevention strategies to safeguard inventory and assets. Accountable for clearing store for formal launches across dimensions and during refit & conversion. Customer Experience: Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution. Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty. Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management. People Management Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness. Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices. Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations. Knowledge, Certifications and Experience Education QualificationFull time graduate degree, MBA / PGDM (optional) Total Experience4+ years of experience in retail business operations role Key Interactions Internal / External Stakeholders (Internal means External to the department and internal to the organization; External means External to the organization) InternalZonal / Area Sales Managers & Field Sales Executives ExternalChannel Partners Skills and Competencies Technical Competencies Proficiency in retail operations and S & M techniques Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook Leadership and Behavioural Competencies Process Orientation Influencing Personality Communication Skills (oral/written) Interpersonal Skills Teamwork and Collaboration Result Orientation Customer Obsession Positive Drive and Energy

Store Manager-Ulwe Dhirakraj -Mumbai Circle: #BAL JOB DESCRIPTION Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Heres what you will get to experience as an Airtel employee: Limitless Impact: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond.Limitless Ownership: You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one.Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. So come join us, and #BeLimitless. Because you are. Job Details Job TitleStore Manager Sales DesignationStore Manager Job Code FunctionD2C Sub-FunctionSales Location Level/GradeSenior Executive / Executive Position Description The purpose of this role is to manage the Airtel store and ensure successful running of its operations. Additionally, the role requires maintaining compliance with agreed guidelines in order to deliver best in class experience and managing store revenue & cost targets. Organizational Relationship Reporting ToRegional Head (~ Zonal Own Retail Manager) Total number of employees supervised by you DIRECTLY or INDIRECTLY ManagerialIndividual Contributors Directly Indirectly Key Responsibilities & Accountabilities Store Operations: Manage & ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards. Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability. Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand. Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met. Implement security measures and loss prevention strategies to safeguard inventory and assets. Accountable for clearing store for formal launches across dimensions and during refit & conversion. Customer Experience: Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution. Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty. Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management. People Management Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness. Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices. Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations. Knowledge, Certifications and Experience Education QualificationFull time graduate degree, MBA / PGDM (optional) Total Experience4+ years of experience in retail business operations role Key Interactions Internal / External Stakeholders (Internal means External to the department and internal to the organization; External means External to the organization) InternalZonal / Area Sales Managers & Field Sales Executives ExternalChannel Partners Skills and Competencies Technical Competencies Proficiency in retail operations and S & M techniques Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook Leadership and Behavioural Competencies Process Orientation Influencing Personality Communication Skills (oral/written) Interpersonal Skills Teamwork and Collaboration Result Orientation Customer Obsession Positive Drive and Energy

Store Manager-dtc-Kalamboli-Mumbai Circle: #BAL JOB DESCRIPTION Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Heres what you will get to experience as an Airtel employee: Limitless Impact: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond.Limitless Ownership: You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one.Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. So come join us, and #BeLimitless. Because you are. Job Details Job TitleStore Manager Sales DesignationStore Manager Job Code FunctionD2C Sub-FunctionSales Location Level/GradeSenior Executive / Executive Position Description The purpose of this role is to manage the Airtel store and ensure successful running of its operations. Additionally, the role requires maintaining compliance with agreed guidelines in order to deliver best in class experience and managing store revenue & cost targets. Organizational Relationship Reporting ToRegional Head (~ Zonal Own Retail Manager) Total number of employees supervised by you DIRECTLY or INDIRECTLY ManagerialIndividual Contributors Directly Indirectly Key Responsibilities & Accountabilities Store Operations: Manage & ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards. Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability. Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand. Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met. Implement security measures and loss prevention strategies to safeguard inventory and assets. Accountable for clearing store for formal launches across dimensions and during refit & conversion. Customer Experience: Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution. Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty. Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management. People Management Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness. Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices. Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations. Knowledge, Certifications and Experience Education QualificationFull time graduate degree, MBA / PGDM (optional) Total Experience4+ years of experience in retail business operations role Key Interactions Internal / External Stakeholders (Internal means External to the department and internal to the organization; External means External to the organization) InternalZonal / Area Sales Managers & Field Sales Executives ExternalChannel Partners Skills and Competencies Technical Competencies Proficiency in retail operations and S & M techniques Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook Leadership and Behavioural Competencies Process Orientation Influencing Personality Communication Skills (oral/written) Interpersonal Skills Teamwork and Collaboration Result Orientation Customer Obsession Positive Drive and Energy

Store Manager-Dadar -borivali Moksh-Mumabi circle: #BAL JOB DESCRIPTION Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Heres what you will get to experience as an Airtel employee: Limitless Impact: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond.Limitless Ownership: You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one.Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. So come join us, and #BeLimitless. Because you are. Job Details Job TitleStore Manager Sales DesignationStore Manager Job Code FunctionD2C Sub-FunctionSales Location Level/GradeSenior Executive / Executive Position Description The purpose of this role is to manage the Airtel store and ensure successful running of its operations. Additionally, the role requires maintaining compliance with agreed guidelines in order to deliver best in class experience and managing store revenue & cost targets. Organizational Relationship Reporting ToRegional Head (~ Zonal Own Retail Manager) Total number of employees supervised by you DIRECTLY or INDIRECTLY ManagerialIndividual Contributors Directly Indirectly Key Responsibilities & Accountabilities Store Operations: Manage & ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards. Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability. Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand. Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met. Implement security measures and loss prevention strategies to safeguard inventory and assets. Accountable for clearing store for formal launches across dimensions and during refit & conversion. Customer Experience: Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution. Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty. Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management. People Management Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness. Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices. Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations. Knowledge, Certifications and Experience Education QualificationFull time graduate degree, MBA / PGDM (optional) Total Experience4+ years of experience in retail business operations role Key Interactions Internal / External Stakeholders (Internal means External to the department and internal to the organization; External means External to the organization) InternalZonal / Area Sales Managers & Field Sales Executives ExternalChannel Partners Skills and Competencies Technical Competencies Proficiency in retail operations and S & M techniques Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook Leadership and Behavioural Competencies Process Orientation Influencing Personality Communication Skills (oral/written) Interpersonal Skills Teamwork and Collaboration Result Orientation Customer Obsession Positive Drive and Energy

Company: Quadra (Quadrasystems.net India Private Limited) About Us: Quadra is a global award-winning AI cloud solutionsprovider, focused on helping customers build agile and intelligent enterprises.Quadra is a trusted technology advisor to Indiatop business houses andbrands, helping them to navigate technological change and complexity, whileenabling them to connect technology with business outcomes. Quadradeep skillsand experience, by harnessing a team that possesses more than 750+ professionalIT certifications, combined with innovative services and custom IP solutionshave helped over 3,000 customers modernize their businesses. Job Summary: The Sales Representative will work closely with AWS sales team to build and execute a high volume sales.The Sales person will own and drive a AWS business function. Build and strengthen business relationship with OEM field team and distributor for co-sell, co-market initiatives.Engage with prospect to pitch the AWS/Progression Managed service proposition and build the case for closure with help from technical team.Work closely with Marketing and sales team to launch lead generation activities.Sales person will work closely with technical team to facilitate and manage customertechnical interaction, PoC etc., Key Responsibilities: AWS Business Development: Own and drive the AWS business function, building and strengthening business relationships with OEM field teams and distributors for co-sell and co-market initiatives. Sales Execution: Engage with prospects to pitch the AWS/Progression Managed service proposition and build the case for closure with support from the technical team. Lead Generation: Work closely with the marketing and sales teams to launch lead generation activities. Customer Interaction: Facilitate and manage customertechnical interactions, PoCs, etc., working closely with the technical team. Relationship Management: Build and maintain strong relationships with existing and potential clients to ensure long-term business success. Sales Reporting: Track and analyze sales data to identify trends and areas for improvement, providing regular updates to management. Requirements Key Responsibilities: Bachelordegree, preferably in Computer Science, a technical discipline, or business. 4-5 years of work experience in a technology sales field, ideally with exposure to Cloud (AWS/Azure), Software services. 5-7 years of experience with or exposure to business development or technical sale. Fluency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.) Account Management and well accustomed to a client-facing role. Ability to Understand Technology. Customer Empathy. Business Understanding. Process Orientation. Benefits What We Offer: Competitive salary and performance-based incentives. Comprehensive benefits package, including health insurance. Opportunities for professional development and careergrowth. A dynamic and supportive work environment. How to Apply: Interested candidates are invited to send their resume and

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for: Working on allocated Video KYC cases by Production delivery with accuracy : The responsibility includes direct dealing with potential /existing customers over video call (as per SOPs defined) Timely execution of VKYC and manage the Ageing Inventory Diligent execution/decisioning to ensure strict adherence to the policy guidelines Driving Process Initiatives and Improvement Ideas within the KYC process Role Accountability Review , execute and decision the allocated cases for Video KYC processes : This includes close coordination with the sales team spocs as well as the customer by conducting the Video KYC verification for potential /existing customer base (in line with the process /policy defined) Ensure 100% adherence to the regulations/policy defined for Video KYC process as well as KYC documents ( Officially valid documents -OVDs)Ensure accurate updation of the decisioning files/system for the final decisions on the cases Ensure that the benchmark productivity /accuracy TAT target is met also support team targets for the same Ensure prioritization and closure of urgent customer/internal stakeholders emails as well as VKYC referrals Review the process and proactively identify the gaps highlight the same for changes - including communication templates/customer concerns/RCAs Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes Ensure nearly zero complaints from internal as well as external customers by ensuring accurate /timely execution of responsibilities Cater to exceptional requests, escalation, queries and activities as required by the business Measures of Success Productivity Accuracy % ( basis strict adherence to policies/SOPs) Process TAT (Data management TAT etc.) No. of process automation/improvement opportunity identified Technical Skills / Experience / Certifications Working knowledge on Excel Understanding of basic KYC regulatory compliance framework Competencies critical to the role Process Orientation Verbal and written communication Detail Orientation Analytical Ability Qualification Graduate in any discipline Preferred Industry FSI

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned recovery portfolio. Role Accountability Execute recovery strategy for the site, track performance and give inputs to Portfolio Manager Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Formulate strategies for low performing segments/markets and implement the same with vendor sites. Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Vintages / Occupation segment / Geography /any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Identify right sets of accounts for TC-retention, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all recovery operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts - Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Rate of Recovery (ROR) Money Recovered NFTE productivity PLI penetration Waiver Targets Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate / Graduate in any discipline Preferred Industry Credit Card

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well-curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through a comprehensive learning development framework Role Purpose To comprehensively and diligently review/monitor high severity fraud alerts along with liaisoning with stakeholders for higher throughput, increased fraud mitigation and merchant reversals. Role Accountability Enhanced Due Diligence on High Severity Fraud Alerts: Perform enhanced due diligence by leveraging Bureau, Alternate sources of data including bureau reports, EPFO, online validation in public databases, national hunter internal external databases to identify anomalies and prevent fraudulent activity such as account / identity take over, 1st-party / 3rd-party frauds, online frauds Communicate with the applicant / customer to understand the patterns make judgments to approve/decline the applications or block / unblock cards Report/flag-off fraud patterns report the same to team leads/analytics team for preventive action Ensure adherence to regulatory compliance on KYC and transaction monitoring Fraud awareness to customers to safeguard them against potential fraud threats Interact with merchants and Law Enforcement Agencies (LEAs) for transaction reversal cases and raising red alerts for ongoing frauds Process Excellence: Ensure application and transaction fraud alert decisioning Ensure adherence to process SOPs customer contact policies Identify and suggest improvement areas for increased fraud mitigation, increased merchant reversals and enhanced new account conversion and share with team leads/process leads for evaluation implementation Measures of Success Productivity (No. of cases decisioned in a day) as per MOU Fraud Decisioning Accuracy Fraud Catch Rate False Positive Rate Fraud trends highlighted and process improvement opportunities suggested Process Adherence as per MOU Technical Skills / Experience / Certifications Deep knowledge of fraud management, application sourcing and transaction processing systems and KPI Process certified in document Screening/Hunter/Transaction Monitoring process Experience of documenting case facts Competencies critical to the role Analytical Ability and Problem Solving Decisiveness Listening skills Process Orientation Qualification Graduate in any discipline from a reputed and recognized institute / University. Preferred Industry Banking / Financial Services /Consulting/Fraud Strategy/Ecommerce

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for coordinating, embedding and monitoring of data protection and privacy compliance in accordance with SBI card polices and procedures and applicable regulations. Role Accountability Align business processes and operational practices, and support in preparation, maintenance and rollout data protection policies and procedures as per the Data Privacy act of India and any other Data Privacy law as applicable Review controls to inform, advise and issue recommendations to the business with regards to data protection, privacy including with data protection laws and internal policies and guidelines Facilitate periodic data protection impact assessments Support the data incident response and data breach notification procedures Support 1st line of defense (controllers/ processors) and Data Privacy officer(DPO) regarding data protection and privacy management requirements and policies as well as for communication for both data subjects (e.g. customers) and the regulatory authorities Promote continuous training to maintain data protection awareness and feedback, and also include protection Offer consultation once a data breach or other incident has occurred and must be involved in relevant issues in a timely manner and report directly to highest management level Participate and represent team in internal and External audits and assessments Manage privacy related projects including stakeholder update and drive timely and quality deliverables Monitor marketplace trends and latest experiences on security, audit and control issues Perform process documentation and compliance adherence Measures of Success Timely and accurate development and monitoring of the Data Privacy program Setup and Increase the maturity of overall Data Privacy Program Timely and in-budget completion of data privacy related projects Initiatives Timely delivery of project plans, milestone updates, presentations, assessment reports etc. to relevant stakeholders Process Adherence as per MOU Technical Skills / Experience / Certifications Industry-standard certifications such DCPP (DSCI Certified Privacy Professional), DSCI Certified Privacy Lead Assessor (DCPLA), Understanding of regulatory data privacy compliance, Information security or audit background is must Understanding of security controls from a people, process and technology perspective Knowledge of standard security processes and guidelines PCI-DSS, ISO27001 and audit management experience Knowledge of risk assessments and privacy frameworks such as - NIST, DSCI, ISO, PCI, GDPR, etc. Competencies critical to the role Stakeholder Management Teamwork and Collaboration Detail Orientation Market Awareness Process Orientation Qualification Graduate or advance course in Computer Science or Information Security related areas or any other relevant discipline Preferred Industry FSI

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Manage deployment and standardization of all backend processes for PSA partners to ensure regulatory compliance and requisite NFTE availability across locations. Role Accountability Design, deploy and document standardized processes for Vendor Management. This includes a review of all existing decentralized processes across back-end functions and then arriving at a proposed approach Ensure timely BGV completion for all third-party resources and scrubbing of the database for negative listed candidates during hiring Manage vendor onboarding, renewal, addendums, property deeds, ISO certification and other requirements in line with internal guidelines and regulatory requirements Work on a standardized Budgeting Process along with relevant controls to minimize the NFTE expenditure, track the budget basis the approved HC/COST Coordinate with Internal as well as external auditors for providing all relevant audit data, resolution of audit queries and getting corrective action done as per timelines Act as the single point of contact for Risk,Infosec,Compliance departments for getting all RCSA control testing, and assessments done and providing all evidences as required Provide and monitor access to critical internal applications (Email, core systems etc.) for third-party resources and take prompt corrective action to avoid non compliance and mitigate risk Manage end to end attendance for all backend (non-sales) functions to enable them to give accurate Payroll inputs in the prescribed timelines Set up processes for centralized verification of Partner Bills ensure timely correct bill processing from partners along with required supporting Work with the InfoSec team to initiate on various controls to be built to safeguard Company sensitive data being handled by NFTEs across functions/Process Conduct UAT/PVT for any system change/enhancement projects related to system/processes managed Update and circulate the NFTE Code of Conduct on a periodic basis as required Measures of Success Timely accurate documentation of processes Process automation % Vendor cost adherence as per MOU Vendor compliance adherence No adverse observations in internal/external and vendor audits Timely scrubbing of BGV database 100% accuracy in critical access management Process adherence as per MOU Technical Skills / Experience / Certifications Partner Management experience with sound market knowledge on manpower practices Experience in Process standardization Quality related techniques Experience exposure on vendor Statutory compliance along with market trend awareness Competencies critical to the role Stakeholder Management Process Orientation Detail Orientation Quality Orientation Qualification MBA in any discipline (Operations specialization preferred) Preferred Industry BFSI/Finance / Any

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, weve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ). The Role - As an Associate Director / Director you will play a key role in managing the team for onboarding and service management for merchants referred by our partner banks for our online omni-channel payment services. This includes onboarding checks, pricing/revenue assurance, terminal lifecycle management, issue resolution, process documentation automation, and partner bank management. You are expected to manage and document all the required processes ensure adherence to the same. You are also expected to work with your key stakeholders to drive new initiatives supporting their revenue targets, create process efficiencies, explore new solutions, and enforce quality standards compliance adherence. Roles and Responsibilities Administer a large team across onboarding, terminal management and service operations. Work closely with bank / gateway partners to implement compliance and quality requirements. Take on new/additional processes for back-end operations involving interaction with bank partners. Manage transitions and drive process governance improvement. Responsible for digitization automation, process documentation and deployment of robotics solutions. Manage stakeholders across multiple locations, both internal and external. Responsible for vendor management and PL of all the managed businesses. Own execute end to end cost queries internally, cross-functionally with our banking partners. Cost validation and real-time loss alerts management for detecting and minimizing losses. Understand and work towards teams/organizations objectives. Manage the performance and growth of team members and guide them towards optimal performance. Mandatory Qualifications 15+ years of experience in operations management roles in Payments/Banking/Financial Services of which a minimum of 7 years should have been spent managing people. Exposure to bank / network / gateways will be an added advantage. Experience in the Payments business is mandatory. Strong verbal and written communication skills, good executive presence. Process orientation, quality focused mindset. Obsession with customer happiness. Comfort with using technology tools, including Google docs/sheets, ticketing systems, etc. Comfort with analysing presenting insights based on data. Self-motivated and result oriented. Collaborative mindset, ability to energize the team and work with cross functional peers. Ability to manage internal and external stakeholders effectively. Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn Twitter

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for Manual credit decisioning of applications moving to dedupe queue Role Accountability Implement Credit Guidelines while processing applications Maintain requisite levels of quality scores Maintain portfolio quality & other defined SLA Decisioning of applications within defined TAT Timely closure of errors highlighted by monitoring team Perform process documentation and compliance adherence Measures of Success Accuracy % FTE/NFTE productivity Voice of Customer No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Knowledge of Origination process/tools Understanding of credit policy framework Competencies critical to the role Detail Orientation Process Orientation Analytical Ability Verbal and written communication Qualification Graduate in any discipline Preferred Industry BFSI

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for Manual credit decisioning of applications moving to dedupe queue Role Accountability Implement Credit Guidelines while processing applications Maintain requisite levels of quality scores Maintain portfolio quality & other defined SLA Decisioning of applications within defined TAT Timely closure of errors highlighted by monitoring team Perform process documentation and compliance adherence Measures of Success Accuracy % FTE/NFTE productivity Voice of Customer No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Knowledge of Origination process/tools Understanding of credit policy framework Competencies critical to the role Detail Orientation Process Orientation Analytical Ability Verbal and written communication Qualification Graduate in any discipline Preferred Industry BFSI

As a Senior Engineer in the Coating department, the successful candidate will be responsible for overseeing all aspects of quality control in the coating process. This includes ensuring that all products meet the required standards and specifications, as well as implementing and maintaining quality management systems and product certification processes. The Senior Engineer will also be responsible for conducting both destructive and non-destructive testing, and carrying out inspections to ensure the quality of the products. Oversee all aspects of quality control in the coating process, ensuring that all products meet the required standards and specifications. Implement and maintain quality management systems and product certification processes. Conduct both destructive and non-destructive testing to ensure the quality of the products. Carry out inspections to ensure the quality of the products. Ensure compliance with API and ISO standards for pipe manufacturing. Lead with vision, focusing on customer needs and managing resources effectively. Encourage interdependencies within the team and promote a culture of quality, health, safety, and environmental orientation. Show commitment to the organization and solve problems effectively. Demonstrate functional expertise in operation and QA/QC for the pipe industry. Use analytical thinking and process orientation to improve the quality control process. Demonstrate a global mindset, business and commercial acumen, people excellence, and entrepreneurship. The Senior Engineer will play a crucial role in ensuring the quality of our products and the efficiency of our processes. They will be a key player in our team, leading with vision and demonstrating a strong commitment to our organization.

The Customer Relationship Management (CRM) team is part of Payment Product Development (PPD) CRM Technology team and is responsible for managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading packaged software and customer developed solutions. The candidate will work as part of the CRM team to build and support applications to improve the effectiveness and efficiency of the Microsoft Dynamics CRM business function. This role will participate in design, development, testing and support of CRM applications and ensure successful delivery of business capabilities. The ideal candidate will bring strong experience in developing technical solutions in CRM area. Key Responsibilities: Design, develop, test, document, deploy, and support high quality technical solutions on Microsoft Dynamics 365 CRM Platform. Integrate MS Dynamics 365 CRM with other applications using Realtime or batch integrations or building custom solutions using webservices. Implement best development practices for efficiency like leveraging re-use, eliminating duplicative components, efficient architectural design. Able to work on multiple projects and initiatives simultaneously with different/competing timelines and demands. Flexible to work on Project Implementations, Operations and Support activities. Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels Coordinate with other developers and stakeholders for providing technical solutions for implementation and support related needs including working on a wide variety of tasks spanning the full application development life cycle and maintenance. Own critical Visa applications/services necessitating in coordination with teams in different time zones, including during non-standard hours as necessary. Basic Qualifications Bachelors degree, OR 3+ years of relevant work experience Preferred Qualifications Candidates should have 0.5 - 1.5 years of work experience in the tech

As a Manager in the SSH-Mech-Projects department, you will be responsible for overseeing all aspects of our mechanical projects, from design to implementation. You will be expected to use your extensive knowledge of mechanical maintenance and engineering, project management, and data analysis to ensure that our projects are completed on time, within budget, and to the highest quality standards. Oversee the design, development, planning, and analysis of mechanical projects, ensuring they meet the company's standards and objectives Utilize design software and apply design innovation to create efficient and effective project plans Conduct regular design verifications to ensure the accuracy and quality of project designs Maintain a global mindset, understanding the needs and requirements of different markets and applying this knowledge to project designs Demonstrate strong business and commercial acumen, making strategic decisions that benefit the company's bottom line Foster a culture of people excellence, encouraging team members to strive for their best and providing them with the support and resources they need to succeed Apply technical knowledge of API and ISO for pipe manufacturing to ensure all projects comply with these standards Lead with vision, setting clear goals and expectations for the team and inspiring them to achieve these Maintain a strong focus on customer needs, ensuring all projects are designed and implemented with the customer in mind Manage resources effectively, ensuring they are allocated in the most efficient and effective way Encourage interdependencies within the team, promoting collaboration and teamwork Uphold the highest standards of quality, health, safety, and environmental orientation in all projects Demonstrate organizational commitment, aligning personal goals and objectives with those of the company Solve problems effectively, using analytical thinking and process orientation to find the best solutions Act as a functional expert in operation and QA/QC for the pipe industry, providing guidance and support to the team.

As a Senior Engineer in the Coating department, the candidate will be responsible for overseeing all aspects of the coating process in our production operations. This includes planning, coordinating, and managing all production activities to ensure that projects are executed in a timely and efficient manner. The candidate will be expected to have a deep understanding of coating production technology and be able to manage resources effectively to meet production goals. Oversee the entire coating process in the production operations, ensuring that all activities are carried out in accordance with company standards and regulations. Conduct risk assessments and manage any potential risks that may affect the production process. Manage resources effectively, ensuring that all materials, equipment, and personnel are utilized efficiently to meet production goals. Plan and control production activities, ensuring that projects are executed in a timely and efficient manner. Maintain a global mindset, understanding the needs and expectations of our international clients and adjusting production strategies accordingly. Demonstrate strong business and commercial acumen, making strategic decisions that will benefit the company's bottom line. Foster a culture of excellence among the team, encouraging them to strive for the highest standards in all their work. Show a strong sense of entrepreneurship, constantly seeking out new opportunities for growth and improvement. Stay updated on the latest API and ISO standards for pipe manufacturing and ensure that our production processes are in compliance with these standards. Lead with vision, setting clear goals for the team and guiding them towards achieving these goals. Maintain a strong focus on customer satisfaction, ensuring that all products meet the highest quality standards and are delivered on time. Encourage interdependencies among the team, fostering a collaborative work environment where everyone's skills and expertise are utilized to their fullest potential. Show a strong commitment to the organization, working tirelessly to achieve the company's objectives and goals. Solve problems effectively, using analytical thinking and process orientation to come up with innovative solutions. Act as a functional expert in operation and QA/QC for the pipe industry, providing guidance and support to the team as needed.

Description Position at GroupM GroupM is the world s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Group Head- Investment to join us. At GroupM APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us Reporting of the role This role reports to: Investment Director 3 best things about the job: Opportunity to grow both personally and professionally. The opportunity to work on one of the biggest account of India. Would be in a different pedestal if successful on this account. Opportunity to support in automation of tasks and processes Measure Of Success: In three months: You would have started understanding day to day deal management and CPRP impact You would have understanding of large scale client operating processes Complete knowledge of your clients benchmarks Meeting day to day client requirements In six months: Start doing deals on some of the channels. KPI Control (quantitative as well as qualitative parameters)/ data management for monthly meetings You will be building a pipeline of new opportunities. In 12 months: You will need to contribute in deal strategy and closure process You will have accountability of deals (Timely recos, recovery) Start working on enhancing internal and external relationships. What your day job looks like at Mediacom: Deal management across allotted markets Deal construction (existing and new channels identified) Deal execution (managing MGs and pushing for upgrades) Deal post analysis Adherence to all buying processes Creating Monthly Buying Grids Getting the team to update the final negotiated deals in the basket Basket allocation If any shortfall in monthly plans, check with seniors and get it fulfilled Managing Execution Monthly Make goods (Evaluating and approving without any drop in GRPs / PT% etc) Planned Vs Actual Spot execution - Escalate to seniors as and when required Sponsorship / Impact Deal Management (select allocated markets) Post negotiation reconciliation Ensure smooth execution of all integrations Impact wise Report and short PPT on highlights and post execution of Impacts Timely reports management Buying Reports: CPRP report Impact report Market Analysis and Trends - GRPs, Reach etc Market intelligence from Channel Partners Identifying opportunities to value ad on the existing deal Delivering on agreed Buying and Planning KPIs Out of the box thinking What you ll bring First class negotiation skills - delivery of a balanced approach to the marketplace Extremely flexible attitude and an ability to read between the lines Quick turnaround time sharp analytical skills Ability to work well under pressure. Able to handle tough situations internal stakeholders media owners Negotiate inventory availability and block as required as per deal Creating internal reports, work on reports for the clients Rigorous tracking of deals as per audit norms Help team with market intelligence structured data which help in structuring better deals Willingness to learn and drive to succeed. Minimum qualifications: Overall experience of at least 6-9+ years Experience on TV buying implementation and sound understanding of TV media. Eye for detail Good communication analytical skills Understanding of BARC and fluency on operating the same. Demonstrating process orientation and ensuring KPIs are monitored and delivered. More about GroupM GroupM - GroupM leads and shapes media markets by delivering performance- enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. Teams or geographies do not limit us; our scale and diverse range of clients let us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow. Discover more about GroupM at www.groupm.com Follow @GroupMAPAC on Twitter Follow GroupM on LinkedIn - https: / / www.linkedin.com / company / groupm About India: At GroupM India, there s never a dull moment between juggling client requests, managing vendor partners and having fun with your team. We believe in tackling challenges head-on and getting things done.