279 Process Orientation Jobs - Page 4

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing Branch Validation Process & User acceptance testing for new changes pertaining to Pre Acquisition Team. Role Accountability Manage branch relations for branch validation Provide UAT support for New Product & policy initiatives of the organization which helps in faster rollout of new products & rule changes, incumbent shall have a pivotal role in driving organizational changes on pre-acquisition systems. Lead Key Initiatives / programs that impact key stakeholders like Credit & Sales Collaborate with various internal groups to understand business requirements, implement new processes, collaborate with IT for seamless execution of UAT process Engage with Partner Banks for application volumes forecasting per month & delivery which can help in ensuring maximizing sales throughput & accounts booking in same month for the business Drive productivity initiatives through system changes Manage various team dynamics & responsible for teams career path ensuring consistency in operations in line with business goals & objectives Collaborate internal stakeholders to drive efficiency in account boarding processes which can lead to elimination / reduction of process re-work, customer complaints & increase FTE productivity, this shall have a direct impact on organizations profitability & CSAT scores Maintain billing & provisioning of Branch Validation process Ensure process documentation and compliance adherence Measures of Success Adherence of statutory Compliance - Zero Escalations/Penalties Adherence to new program launch guidelines rolled out by Credit function Adhere to branch validation TAT (P90 - 2 days) No adverse observations in internal/external audits Voice of Customer Process adherence as per MOU Technical Skills / Experience / Certifications Knowledge of Origination process/tools Understanding of credit policy framework Competencies critical to the role Analytical Ability Innovation & Problem Solving Detail Orientation Process Orientation Qualification MBA\Graduate in any discipline Preferred Industry BFSI

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance. Role Accountability Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan. Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements Identify critical/non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner Ensure 100 % SVCL coverage at all vendor locations of the Zone Ensure monthly cost provisions are reported to Finance team as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge offs, Gross write-off, GNPA rates, Settlement loss rates, rate of recovery Measures of Success Portfolio Coverage GNPA (Gross Non Performing Asset) Rate and Value 30+ and 90+ Delinquency rate 30 to write off POF (Product of Flows) GWO (Gross Write Off) Cost of collection Settlement waiver rate Absolute Recovery Settlement waiver rate Cost of collection Extraction rate CAPE management ROR Absolute recovery/ACM Regulatory Customer complaint % Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

Dotnet Developer Posted on April 3rd, 2025 Location: Hyderabad Experience : 8-10 Years Key Responsibilities: Work in .NET development projects, ensuring successful end-to-end implementation. Utilize strong expertise in C#, .NET (4.8), .NET Core (6+), MVC, Web API, Minimal API and unit testing to deliver robust solutions. Define and develop solutions using OOAD and common design patterns such as builder, facade, adapter, strategy, factory, prototype, etc. Demonstrate proficiency in Microservices architecture and service interactions. Implement security measures within solutions, including OAuth, IDP, JWT tokens, API Keys Optimize SQL queries and database performance, preferably with SQL Server. Collaborate effectively with US-based teams, leveraging excellent communication skills. Exhibit strong team management skills, providing guidance and mentorship as needed. Maintain a strong process orientation, particularly within a Scrum framework. Qualifications: Bachelor s degree in Computer Science or related field. Minimum 8-10 years of overall experience in software development. At least 5 years of experience as a .NET developer, with involvement in at least 2 end-to-end project implementations. Excellent communication skills, both verbal and written. Proven track record of successful team leadership and project delivery. Strong understanding of Agile methodologies, particularly Scrum. Please submit your resume to careers@atmecs.com

Were looking for a dynamic and enthusiastic SOC Analyst to join our team and contribute to the expansion of our security services. Job Title: Sr SOC Analyst Job Location: Bangalore, India Education Qualification: Bachelor s degree in computer science, Information Technology, or related field Compensation: Competitive Pay Desired Experience: Minimum 6+ years of technology experience in End Point Detection & Response, Network Detection & Response, IDP and IDS, Email Security, SOC Operations, and Incident Management. Job Description: As a Sr SOC Engineer you will be responsible for securing and identifying cybersecurity threats for our IT and Plant networks. You will investigate and triage event logs from endpoints, networks, firewalls, and SDWAN for cybersecurity infiltration, data exfiltration, and other cybersecurity incidents. You will also source cybersecurity incidents external to the organization, create detection and prevention controls, and implement comprehensive log and event sourcing. Your role will prioritize detection and response plans based on the impact to assets, people, data, finances, and brand image. Key Responsibilities: SOC Operations Coordinate with MSSP partners for key initiatives, providing requirements and support for project delivery. Deploy robust incident response, forensics, and threat intelligence processes. Lead the delivery of incident management system enhancements and modifications. Drive process improvements, identifying opportunities for positive change to enhance SOCs detection and response capabilities. Threat Hunting and Protection Investigate network systems or endpoints to identify threat patterns or indicators of compromise, and analyze threats. Coordinate with the IT and OT teams to resolve cyber threats and prevent recurrence. Analyze and detect cyber threats affecting business operations using threat intelligence. Monitor security patterns to identify, isolate, and detect threats before attackers exploit them. Incident Response and Reporting Lead incident response efforts, minimizing impact and conducting technical and forensic investigations to determine breach details and extent of damage. Track security incident-related KPIs and metrics, assisting in reporting these metrics to the SOC Cyber Threat Detection & Response leader. Key Skills and Knowledge:: Strong interpersonal and communication skills (written and oral) with the ability to communicate at all organizational levels. Organized, responsive, and highly thorough problem solver. Structured, analytic, and independent working methods. Ability to work with cross-functional and multicultural teams; result-oriented. Ability to operate effectively in global networks and cross-functional environments. Proven track record in quickly and aggressively resolving problems in application security/crisis resolution. Strong process orientation with the ability to bring structure to broadly defined problems and needs. Proven self-starter with the initiative to build organizational capability and deliver committed results. Employment Type: Fulltime (1 Year Rolling contract) Your professional Details Second highest qualification Upload your CV I read and agree to By clicking the button you agree to our

Lakshya, a Keywords Studios company, in India is headquartered in Gurgaon and has a team of over 700 employees spread across studio facilities in Gurgaon, Pune and Seattle, and sales offices in San Diego and Tokyo. Setup in 2004, Lakshya has, over the last 20 years, created a reputation in the game development industry for being a highly talented and dependable game art studio. During this time, Lakshya has created art for over a hundred game titles, including hugely successful global hits such as Bloodborne, Dark Souls II, Just Cause 3, WWE 2K16, Uncharted 2, Farmville and Cityville. Lakshya s senior team, which comprises of top-notch International and Indian talent, has a huge amount of experience of creating art for different game platforms and genres. Lakshya blends artistic creativity with strong process orientation in order to deliver best in class services. Lakshya works closely with NASSCOM to help in the growth of the game development eco-system in India. For more info, please refer to https://lakshyadigital.com/ About the Role: We are looking for a highly skilled and passionate 3D Hard Surface Lead to drive the visual and technical excellence of hard surface assets across multiple AAA projects. This role demands not only artistic mastery and deep technical knowledge of modeling pipelines but also strong leadership and project management abilities. As a Hard Surface Lead, you will guide and mentor a team of artists, ensuring the creation of high-quality vehicles, weapons, props, and sci-fi/mechanical assets that align with the overall art direction. You will collaborate closely with art and tech teams, optimize workflows, and uphold the standards expected in world-class game development. Skills Bachelor s or Master s degree in Fine Arts, Digital Arts, Game Design, or related discipline (preferred). 8+ years of experience in 3D asset creation for games, with at least 3 years in a leader

The role of the Credit Manager will require a strong understanding of industry knowledge market intelligence and underwriting processes at BFL to ensure that only credit worthy firms Individuals are extended loans in line with BFL s risk policies. BFL is currently in the process of scaling up its used car business and the incumbent for this role is expected to bring in industry level insights from credit, risk as well as process perspective. 1. FTL 2 - Used Car loans Monthly disbursements are expected to cross INR 100 Cr in these businesses by September 2018. This role reports to the Regional Credit Manager. This role covers pan India strategy for used car loans from sale purchase, balance transfer as well as re-finance perspective. Key Responsibilities: 1. Underwriting of used car loans business 2. Incorporate industry best practices with respect to processing turn-around, risk metrics and policy 3. To provide an inside perspective on under-writing as managed by the leading financiers in the industry 4. Drive ownership of internal processes compliance with underwriting policies 5. Support Business, Risk Operations in meeting the long term goals of the respective businesses Required Qualifications and Experience "1. Chartered Accountant / MBA with atleast 3 years of experience in financial services under-writing 2. Atleast 3 years under-writing experience in used car loans with a reputed bank/NBFC Skills 1. High process orientation 2. Good analytical skills 3. Positive attitude. 4. Good communication skills, with proficiency in English. 5. Ability to interact and build common ground with various stake-holders in the business"

Skill required: Sales Insights & Intelligence - Sales Enablement Designation: Analytics and Modeling Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.You will need an understanding of using Accenture sales processes, tools, metrics, and techniques that support our aggressive sales goalsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for " 10+ Year of overall experience with minimum 3 years in backend Sales Operations processes /Customer Service/Incident Management with at least 4 years of experience in leading teams of 30+ Employees Work experience in sales support and reporting related positions is preferred Experience in creating sales reports, proficient in using Excel functions, and preferably familiar with Power Query, Power Pivot and Power BI Preferably with experience in Software & Platforms industry, and knowledge of data and cloud infrastructure products. Responsible, strong communication skills, able to support customers in sales reporting and sales opportunity management. Able to accept flexible working hours and occasional overtime; Workflow management, Work assignment and tracking it to closure Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) Experience in working as Subject Matter expert, Training delivery, Supporting new transitions, Building Process maps and DTPs, Root Cause Analysis and coaching team members Experience in managing clients independently and Relationship Management Excellent Program and Project Management skills Escalation Management SLA & KPI Management"" Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills Commitment to quality Negotiation skills Process orientation Agility for quick learning Roles and Responsibilities: "Reporting & Business Strategy Leadership:Take ownership of the strategic direction of business analysis and reporting. Ensure that the team produces reports that align with both tactical and strategic sales goals.Tailored Reporting Leadership:Lead the creation of customized reports, ensuring that they not only meet the immediate needs of the sales team but also offer long-term strategic insights.Sales Communication & Risk Oversight:Manage and ensure the smooth operation of sales communication meetings, including tracking the status of sales opportunities and proactively addressing any risks or challenges.Inquiry and Issue Resolution:Lead responses to complex inquiries from the sales team regarding business data, ensuring that all questions are answered accurately and promptly. Act as a point of escalation for challenging issues.Team Leadership & Development:Lead a large team (30+ employees), focusing on professional development, team performance, and continuous improvement in report generation, communication, and data analysis.Strategic Process Improvement:Lead efforts to continuously optimize sales reporting processes, introduce new tools or technologies, and drive improvements to ensure that insights provided to the sales team are impactful and timely." Qualification Any Graduation

Job Description Job Description: Lead Management: Skilled in nurturing and qualifying leads, with strong CRM proficiency. Sales Funnel Knowledge: Expertise in pre-sales workflows, from lead generation to sales handoff. Communication: Excellent at presenting projects, addressing queries, and building client trust. Customer Focus: Client-centric approach with persistent follow-ups to ensure engagement. Market Awareness: Understanding of real estate trends and customer preferences. Organizational Skills: Strong time management, attention to detail, and process orientation. Tech Savvy: Familiarity with CRM tools, lead management platforms, and digital channels. Result-Oriented: Focused on meeting pre-sales targets and adapting to market dynamics. Role: Generate and qualify leads, engage with potential buyers, provide project info, schedule site visits, and hand over warm leads to the sales team. Additional Details Working Hours 9 Hours Work Timing 10:00 AM-7:00 PM Job Requirements Gender Female Qualification Graduation (BBA) Specialization Other Language Hindi-Understand and Speak Excellent English-Understand and Speak Excellent Interview Details Priority Only Relevant Slot It will be change with respect to availblity of HOD Type Face To Face Requirements Documents & Assets Document Or Assets Require Documents Address Proof,Aadhar card Company Details Client Of Cafyo Manufacturing | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for delivering on business metrics of portfolio resolution, norm, rollback and extraction/absolute recovery and ROR as per business operating plan through a team of Agency managers and Collection Vendors. Role Accountability Devise vendor allocation strategy for the CD/region and ensure appropriate capacity addition basis future business inflows in line with ACR guidelines Ensure adequate legal interventions on the portfolio Ensure various critical segments as defined by business are reviewed and performance is driven on them Conduct regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Reinforce compliance standards with area collection managers and vendors to drive adherence to code of conduct Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure monthly cost provisions are reported as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes In cases pertaining to Banca delinquencies, collaborate with partner bank branches in respective locations to track customers Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Settlement waiver rate Extraction Rate ACM CAPE ROR Regulatory Customer complaint % Vendor SVCL Audit adherence Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Responsibilities & Key Deliverables Leverage Sales experience to develop & conduct Sales TTT for Field Trainers to train Dealer Salesmen & AO Sales teams Create a robust training curriculum and certification program Customize training content to suit AO needs, product needs & team challenges Plan & facilitate in-person training sessions locally at AO / State / Zone & centrally at Nagpur Experience 5yrs Tractor Sales Experience with atleast 1yr with Mahindra Product Expert in sales domain Training experience Farming background Industry Preferred Tractor Industry Only Qualifications BE Agri Engineering General Requirements Sales Product & Process Knowledge Communication and Interpersonal Skills Ability to manage a Team Sound Tractor & Farm Machinery Know-how Sound understanding of daily routine of salesmen, though-process & influences Process orientation Open to learning

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for fulfilment of credit card applications (KYC, surrogate document collection & MID completion) across all open market retail sales channels with accuracy, within TAT & within the budgeted cost, via managing a team of contracted staff. Role Accountability Achieve application fulfilment targets across all retail sales channels in the geography assigned Generate new accounts by managing timely fulfillment of OLA & Paytm Cobranded cards Ensure daily productivity management of doc boys (3rd party contract staff) Ensure that cost per application is maintained within budgetary limits Ensure adherence to processes to control frauds and data leakages within assigned territory Perform efficient territory allocation and route planning for staff to enhance logistical efficiencies Collate and share performance metrics data for own territory to enable periodic MIS preparation Ensure timely adoption of technology changes/enhancements to application fulfillment within the team Measures of Success Fulfilment Ratio of Open Market applications (% of total applications) Cost of Fulfillment per application NFTE Productivity Target Achievement Fulfilment TAT Fulfilment & new accounts generation of OLA & Paytm applications Fulfilment Ratio of STP (Sprint) Applications Fulfilment Ratio of Add-on Appointments Count of OVD Cases cured through eKYC Technical Skills / Experience / Certifications Basic knowledge of Credit cards Sales, Distribution and Fulfilment process Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Detail Orientation Qualification Graduate/Post Graduate MBA (Preferred) in any discipline from a recognized university. Preferred Industry Credit Card, BFSI Industry , Any

Work with Distributor Team to develop and execute the After-sales business development plan for the country. o Prepare plans and execute the plan to continue improving / sustaining the Customer Retention for the focused products. o Monitor the Business KPIs like Repair Order trend, Contribution of Scheduled Maintenance to Running repair, Revenues, Revenue/RO to identify the improve opportunities and work with the distributor team to execute plans o Plan and Manage Customer engagement activities like Service Campaigns, Customer Meets, Non-reporting customer reach out plans. o Monitor the Spare parts sales trend through primary and secondary channel and execute strategic actions to improve business share. Improve Network Reach and Quality o Plan and implement the actions to improve network reach. o Ensure the quality of network as per guidelines. o Monitor the Process adherence quality at networks and drive improvements through Excellence programs. o Monitor the critical manpower adequacy in the network, their skill matrix, training plan adherence and certifications to deliver first time right attention. o Organize periodic Skill fests and organize local R&R mechanisms o Support the team to improve failure analysis and adhere to the warranty guidelines Drive Customer Experience Enhancement o Monitor the quality of customer feedbacks generated through different sources and improve wherever required. o Identify top 3-5 dissatisfaction contributors, to plan actions and address. o Drive proactive actions on product like Retro campaigns to address future complaints o Monitor the Customer Experience KPIs like Revisit rate / repeat repair rate/ Same Day Delivery rate / NPS / CSI / Concern per 1000 trends and drive improvement actions High level of engagement with Distributors and Dealers. o Ensure distributors and dealers get required support from M&M HO in terms of literature, tools, diagnostics, catalogues, etc. and maintain a healthy DSS o Engage with distributors and their team members on a regular basis to keep them appraised on the expectations, progresses, execution challenges to come out mutually agreeable solutions to be driven in a timely manner. o Support the distributor team in product concern resolution and timely product feedback from dealers to M&M technical team o Help distributors grow business through Service Marketing activities. o Visit fleet operators along with Distributor to instill confidence in our products and services. o Prepare and implement Spare parts pricing strategy o Work with distributors in implementing network improvement strategies o Help distributor in healthy inventory management Preferred Industries Automobile Education Qualification Bachelor of Engineering; Bachelor of Engineering in Automobile; Bachelor of Engineering in Mechanical General Experience 5-8 years of Customer Care management. DME) experience in Customer Service, Field Service Operations and Parts Operations in Automotive (preferably four-wheeler). Flair of Data Analytics preferred. International experience will be an added advantage Critical Experience Skillsets desired: High level of Business Acumen and exposure to dealerships systems and processes. Experience in handling critical high-volume dealers and customers is preferred. Strategic mindset with Execution Excellence. Field orientation in do and show High level of Customer and Process Orientation. Sound understanding on service financials - revenue & cost structures, inventory management etc. Good people management skills Sound technical knowledge with analytical skills Digital & Tech Savvy, aware on the changing trends and evolving customer expectations Analytical with eye for details in review Good negotiation and conflict management skills

As a Kinaxis Solution Architect at Logitech, you will be responsible for designing and implementing supply chain planning solutions using Kinaxis Rapid Response. With a minimum of 12 years of experience in delivering Supply Chain planning projects and 5 years of experience in Kinaxis Rapid Response Implementation, you will bring strong analytical and RR configuration expertise in modules such as Supply Planning, Capacity Planning, Distribution Requirement Planning, Master Production Schedule, Demand Planning, and Order Fulfillment. Your role will involve providing expertise in supply chain management, collaborating with cross-functional teams, conducting training sessions, managing support and enhancements, and driving continuous improvement and optimization of Kinaxis Rapid Response capabilities. You will also evaluate and recommend new features to enhance supply chain planning processes. To be successful in this role, you must possess strong project management and leadership skills, excellent communication and interpersonal abilities, and the ability to work effectively in a cross-functional team environment. Holding Level 2 Author and Contributor Certification in Kinaxis Rapid Response is a requirement, and experience in Oracle manufacturing and Order Management modules will be beneficial. Preferred skills and behaviors include working knowledge of relational databases, being proactive and results-oriented, and the ability to develop strong working relationships with relevant parties. A Bachelor's degree in supply chain management, engineering, or Computer Science is required, along with a deep understanding of supply chain management processes and best practices. Fluency in English is essential for this role at Logitech, where you will have the opportunity to be part of a dynamic and global team passionate about making an impact through innovative products.,

Job Overview: Lakshya is Looking for Animation Lead who can Provides leadership to the animation team on projects, acting as a sub-animation lead or lead artist as needed based on project complexity. Conducts first-level animation reviews and may engage in hands-on development work if necessary, including creating animations from scratch or refining artists work. Supports the project team by establishing workflows, clarifying client requirements, and assisting with effort estimates and bids. Resolves project issues by collaborating with animation artists, project managers, and Animation Leads, ensuring focus on productivity, quality, and timelines. 1. Skills, Knowledge, and Experience a. Skilled at creating high quality 3D Animations on both Keyframe and Mocap - Characters or Creatures b. Skilled at using industry standard software such as Maya, Max, Motion Builder, Blender, Unreal Engine. c. Good knowledge of In Game Animations / Cinematics creation pipeline. Knowledge of Cinematography, Creating Previz/Storyboards can act as advantages. d. Good knowledge of tools and techniques for efficient creation of 3D Animations for both Keyframe and Motion Capture. e. Some experience of playing a leadership role within the Animation team - deciphering client requirements and feedback, polishing animations, reviewing the work of others, and providing critical feedback etc. f. At least THREE years of experience in a 3D game, 3D Production or Game Art Services company in a Lead or Associate Animation Lead role. 2. Behaviors and Abilities a. Leadership i. In the face of ambiguity, acts decisively, after weighing the pros and cons of the different courses available, and consulting other experts / seniors. ii. Sets a personal example for the team through their conduct and professional behavior - treating people well, coming to work on time, not wasting time etc. iii. Seeks and understands the objective of changes and actively supports organizational efforts to increase effectiveness and efficiency. iv. Shares his ideas, suggestions, and views honestly and openly with the managementand team to create a positive organization culture and teamwork. v. Own the performance and development of the animation team and identify areas to develop. Work with Management to provide avenues for development. b. Self-Management i. In the face of a difficult or stressful situation, does not lose his / her cool. Works to keep the stress level and interpersonal friction within the team down. ii. Works hard to establish himself / herself with the team, the client and seniors as being reliable, responsible, and trustworthy. Willingly does his / her share of the work, openly takes responsibility for their mistakes and lives up to their commitments. iii. Keeps self-updated on new tools and techniques related to In Game/Cinematics pipelines. c. Communication i. Has strong communication skills and can effectively communicate directions, plans and explanations to the team verbally. Ensures that such communication is well thought out and structured. ii. Expresses himself/herself clearly in business writing. Can write queries and explanations for the client, and directions for the team, in correct English and in an easily understandable form. iii. Ensures that all communication and deliveries going out from the project team are complete and error-free in every way. iv. Share timely and authentic feedback in a direct and appropriate manner to develop the Animation team. v. Is open to take feedback in a healthy manner and improve as a professional. A. Responsibilities 1. Client Management a. Understands the client brief for the assigned work completely and thoroughly. Studies client directions, specifications, and references thoroughly. Develops a very good understanding of the work complexity and of the quality required by the client. b. Works closely with the Senior/Junior animation artists / Leads to capture the team s questions before the work is estimated or scheduled. Provides a list of queries to the Lead to seek clarification on the project work. c. Helps in the creation of bids that are competitive yet realistic. d. During execution, ensures that questions, explanations, and delivery notes going fromthe team to the client are clearly articulated and supported by examples references. Could be an act out of own or downloaded videos. e. Ensures that the team attends to client s feedback promptly and efficiently. 2. Project Execution a. Establishes a production workflow for a project that can help the team to deliver good quality work in an efficient way, without subjecting the team to long work hours and unnecessary stress. b. Establishes an effective work review process for the project, including effective quality checkpoints, to ensure that the project s quality goals are met. c. Creates a daily work completion plan with the artist so that the artist has a clear idea of how much work they need to complete on a day-to-day basis. d. Drives the production team to work as per this plan and to deliver work within the planned deadline, with no loss of productivity. e. If required, assists in creating or polishing animations, be it Keyframe or Motion Capture. f. Identifies key roles within the animation production process and allocates these roles to appropriate artists in the team (such as designating Senior Artists as sub-leads on a project). Clearly communicates to team members their responsibilities. g. Works closely with the team to proactively identify potential issues and resolve them before they are escalated. h. Conducts expert artistic reviews and limited technical review of assets (only for those aspects, if any, which cannot be checked by QC through their checklists). Provides clear directions to artists on what they need to do to fix any problems / issue that may exist in the asset, or to improve its quality. i. Helps the team understand the client s directions and feedback. j. Ensures that the Project Team meetings are held daily and key points - such as client feedback, projects challenges and work allocations - are discussed in the meeting. k. Ensures that the team asks questions at appropriate times. l. Ensures that the team consistently and correctly creates, updates, and uses all key documents such as Feedback Tracker, Query Tracker etc. m. Takes the lead in solving project problems related to animation quality, artist productivity, workflow, artists workload etc. n. Ensures that the team adopts and uses the organization s processes and best practices. o. Supports the PM in establishing discipline in the project team. 3. Team Management a. Tracks and maintains records of progress for the artists to ensure that they complete the work on their animations within the budgeted effort. Provides support to artists who may be struggling to do so. Notes and highlights any special contribution by the artists during the project. b. Regularly communicates with the Animation team and PM team to share feedback from client and the direction of the project. Works closely with the team to arrive at solutions to address client feedback or concerns. c. Provides regular and authentic feedback to the artists and their reporting managers, with a view to developing their art and delivery skills. Monitors their skill enhancements and regularly updates their skill levels for the PM team for appropriate work allocation. d. Listens to the team s suggestions and empowers the team to develop them without compromising on the quality or timelines of the project. e. When artists don t have adequate work on a project, ensure that they are fruitfully engaged either in self-development, creation of portfolio assets etc. f. Demonstrates leadership skills to communicate and lead the team to a course of action which may be difficult or unpopular, but which may be necessary for the achievement of project goals. We offer the opportunity to work on some of the best-known game titles in the world. We offer competitive salaries and annual performance-based bonuses. We offer generous paid time off. You get 26 Annual leaves and additional paid time off at the year-end (from 25th December to 1st January). We cover Term Insurance and Personal accidental insurance for you. Benefit from our free Employee Assistance Program (EAP) for mental and emotional wellbeing. You can also avail our Special Education Assistance Scheme to further develop your career. And a lot more! Role Information: EN Studio: Lakshya Location: Asia Pacific, India, Haryana Area of Work: Art Services Service: Create Employment Type: Full Time Working Pattern: Onsite

About the Role: The role of an Art Lead in AAA games is essential for overseeing the diverse artistic aspects, managing teams to ensure the games visual elements align with creative visions and uphold high-quality standards across multiple projects. With strong leadership and team management skills, they guide art direction, optimize production pipelines, and creatively problem-solve in a dynamic development environment. Skills Bachelor s or master s degree in fine arts, Digital Art, or a related field is preferred. 8+years of experience on creating next-gen art production pipeline and human and animal anatomy (For character artists) with minimum of 3 years experience in reviewing and mentoring team as Associate Art Lead. Extensive experience in AAA game development with a strong portfolio showcasing art leadership and artistic contributions. Proficiency in industry-standard software and tools (e.g., Adobe Creative Suite, 3D modeling and animation software, etc.). Strong artistic and creative skills, with a deep understanding of visual storytelling and game aesthetics. Possess leadership and project management abilities, adept at multitasking, and capable of inspiring and overseeing an art team. Excellent communication and interpersonal skills. The ability to adapt to evolving technologies and industry trends. Reporting to: Associate Art Director / Art Director Key Responsibilities: Lead and mentor a team of artists, providing guidance, feedback, and support to ensure their work aligns with the projects goals and maintains high quality. The responsibility is not only limited to managing and mentoring a team but also extends to providing overarching guidance for multiple projects simultaneously. Collaborate with the creative team to define and communicate the artistic vision for the game, encompassing visual style, character design, and environment art. Manages the creation of art assets for multiple projects running concurrently, requiring a higher level of organizational and multitasking skills. Design and manage an efficient art production pipeline, guaranteeing by building a smooth workflow encompassing the creation, review, and seamless integration of art assets into the game. Work closely with technical and art teams to integrate art assets efficiently into the game engine, ensuring seamless alignment of visual and gameplay elements. Supervise and build robust quality assurance processes, diligently identifying and rectifying artistic issues that may arise during the development phase. Assess and recommend optimal art tools and software solutions, enhancing the efficiency of the art production process. Manages budget and timeline considerations for multiple projects simultaneously, requiring a higher level of financial and project management acumen. Playing a crucial part in decision-making and creative problem-solving by making key choices regarding the artistic direction of various projects and devising innovative solutions at an elevated level. Adopt a strategic approach to documentation and process enhancement, assess and suggest tools and software to streamline the entire art production process across multiple projects. Role Information: EN Studio: Lakshya Location: Asia Pacific, India, Haryana Area of Work: Art Services Service: Create Employment Type: Full Time Working Pattern: Onsite

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing the collection portfolio (One or Multiple Dues Stages) performance through a team of Vendor Managers, Team Leaders & Tele calling Agents. Role Accountability Formulate strategies for low performing segments/markets and implement the same with vendor sites Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region/Channel level in order to identify gaps/issues/red flags and design solutions to fix root causes and highlight the same to relevant teams Share initial advisory with Strategy team on quality of overall portfolio or a particular segment thereof Liason with Strategy and Dialer teams to design appropriate call-service campaigns to cater to the changing needs in the portfolio with a view to ensure overall improvement in the portfolio-performances Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and Arbitration in order to extract on identified accounts and attend all camps as required Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning and portfolio balancing amongst various channel partners Review all vendor productivity metrics to ensure accuracy in vendor payouts Ensure adherence to BCP guidelines and DR drill schedules across all channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Ensure adherence to cost targets in tele collections operations Stay abreast of any sudden actions (taken by regulator/Govt/any entity) which may have impact on portfolio performance and update concerned stakeholders in a timely manner Scan the market for industry best practices and analyze internal processes to identify and recommend enhancement opportunities Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Measures of Success Flow rates as per MOU (into X to 150) Money collected Settlement Loss FTE/NFTE productivity PLI Penetration Tele Retention Rate FTE/NFTE training coverage Budget adherence in tele calling operations Customer complaints volume Cost reduction as per MOU Vendor SLA Adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Analytical Ability Process Orientation Market Awareness Problem Solving Skills Qualification Post-Graduate / Graduate Degree in any discipline Preferred Industry FSI

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for delivering on business metrics of portfolio resolution, norm, rollback and extraction/absolute recovery and ROR as per business operating plan through a team of Agency managers and Collection Vendors. Role Accountability Devise vendor allocation strategy for the CD/region and ensure appropriate capacity addition basis future business inflows in line with ACR guidelines Ensure adequate legal interventions on the portfolio Ensure various critical segments as defined by business are reviewed and performance is driven on them Conduct regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Reinforce compliance standards with area collection managers and vendors to drive adherence to code of conduct Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure monthly cost provisions are reported as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes In cases pertaining to Banca delinquencies, collaborate with partner bank branches in respective locations to track customers Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Settlement waiver rate Extraction Rate ACM CAPE ROR Regulatory Customer complaint % Vendor SVCL Audit adherence Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for ensuring timely and accurate resolution of all collections related customer complaints in alignment with the defined TAT and guidelines. Role Accountability Ensure resolution of Complaints/Requests/Queries/ Escalations related to Collections reported at Customer Services through SBIC Internal channels or Regulatory Bodies on CardOne/mail and EWS/dispute complaints reported at Collections Field/Tele calling within Business TAT Ensure timely execution and closure of assigned Scrabble tickets related to investigation/blocking/NOC approvals/Missing Payment/Stop Calls etc. Manage Resolution & TAT Maintenance Identify the gaps in Collections by conducting RCA of the complaints and tracking the gaps to closure Identify issue and raise the same to concerned departments/units & ensuring complaint closure by providing amicable resolution as per the process/policy Validate and track all complaints/requests Ensure clear articulation of investigation & complaint resolution on CardOne/mail Measures of Success Complaints Resolution % Quality Resolution% No Avoidable Escalation Zero TAT Burst Case Lesser Repeat Case Process Adherence as per MOU Technical Skills / Experience / Certifications Process understanding of Collections & Complaint Handling Strong understanding of the Collection processes & policies to relay the information correctly Competencies critical to the role Analytical Ability Process Orientation Stakeholder Management Detail Orientation Qualification Graduate/Post Graduate in any discipline Preferred Industry FSI

Title: Job Description - Regional Service Manager at Kohler Co. Introduction: At Kohler Co., we are a leading global manufacturer in the plumbing industry, known for our high-quality products, innovative designs, and commitment to customer satisfaction. We are currently seeking a highly motivated and experienced individual to join our team as a Regional Service Manager. A. Technical Service Operations Monitor and review Service Level Agreement (SLAs) such as Response TAT, Resolution TAT and Open calls with the field team, service partners as well as with the senior management. Build Kohler Authorized Service Partner (KASP) network and field force management according to the call volume and business needs. Drive Service Operations with Process Compliance and ensure organization s processes and policies are adhered by KASP. Assist service partners in educating service technicians about the right attitude for handling customer interactions. Provide swift response to escalated customer issues. Analyzing the reasons for delay in servicing for better control and taking timely actions to correct the situation if required. Provide inputs to Business, KASP field Service operations, training, and quality team as applicable. B. Spares Management and Warranties Perform periodic stock checks at Service Partner store and maintain the necessary inventory based on consumption trend analysis. Forecast and indent through demand planning for the spares and participate in the S and OP process of modulating demand, establish reorder levels and safety stocks. Coordination with supply chain team for Spare Parts availability in case of high lead times Play a key role in evaluating Warranty claims received from the field team and initiate the replacement process as per the policy. Periodically update the senior management on the quality and performance of Kohler products. C. Service Revenue Promote sales of genuine accessories, spare parts, and value-added products to the customers. Promote Preventive maintenance contract to new customers & ensure the renewal of existing maintenance contracts. D. Business Support Market visit for meeting & providing technical support to Trade partners and customers such as Architect, Builder, MEP & Plumbers. Train and maintain the data base of Kohler trained plumbers/plumbing contractors in Kohler India represented areas. Execute Service camps at project accounts to build the confidence on Kohler product performance and ensure to avoid workmanship errors while installation at ongoing sites. Skills and Proficiencies Expected Sound knowledge of the basic customer service management principles. Expert in Service partner management and people handling skills. Comfortable in dealing with people with different backgrounds and responsibilities. Must possess an engineering bent of mind in discerning the problem and arriving at solutions. High process orientation and engineering proficiency. Agile to understand changes and have creative thinking to achieve the goal. SKU management, detailing and good analytical ability. Data interpretation skills and good written and verbal communication skills.

Job Description The Case Assigner is responsible for accurately classifying incoming customer queries on email and assigning them to the correct team for resolution. This role ensures that all cases are handled promptly, reducing delays and improving first response time. Key Responsibilities Case Categorization Review all incoming cases/emails, Identify the correct case category: Case Assignment Assign each case to the appropriate department, team, or individual owner as per the defined workflow. Ensure accurate tagging in CRM/Salesforce/SAP or any relevant platform. Validation and Checks Perform mandatory checks to confirm query details (e.g., customer account verification, order history, complaint nature). Highlight incomplete or unclear cases to the Team Leader for further clarification. Key Skills & Competencies Strong attention to detail and process orientation. Good comprehension skill. Familiarity with CRM or ticketing tools. Ability to multi-task in a high-volume environment.

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI